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6 Trouble-
shooting
Warning
•
Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you
still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the main unit do not
work.
•
Disconnect form the power supply
for a few minutes,then connect
again.
No power
•
Ensure that the AC cord is properly
connected.
•
Ensure that there is power at the AC
outlet.
•
Press standby button on the remote
control or Soundbar to turn the
Soundbar on.
Sound
No sound from the soundbar speaker.
•
Connect the audio cable from
your soundbar to your TV or other
devices. However, you do not need
a separate audio connection when:
- the soundbar and TV are
connected through HDMl ARC
connection, or
- a device is connected to the HDMI
IN connector on your soundbar.
18
•
On the remote control, select the
correct audio input.
•
Make sure that the soundbar is not
muted.
Bluetooth
A device cannot connect with the
soundbar.
•
The device does not support the
compatible profiles required for the
soundbar.
•
You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to
enable the function.
•
The device is not correctly
connected.Connect the device
correctly.
•
The soundbar is already connected
with another Bluetooth device.
Disconnect the connected device,
then try again.
Quality of audio play from a connected
Bluetooth device is poor.
•
The Bluetooth reception is poor.
Move the device closer to the
soundbar, or remove any obstacle
between the device and the
soundbar.
I can't find the Bluetooth name of this
unit on my Bluetooth device
•
Ensure the Bluetooth function is
activated on your Bluetooth device.
•
Re-pair the unit with your Bluetooth
device.
Remote control does not work
•
Before you press any playback
control button, first select the
correct source.
•
Reduce the distance between the
remote control and the unit.
•
Insert the battery with its polarities
(+/-) aligned as indicated.
•
Replace the battery.
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