Moving the Appliance for Relocation ............17 OPERATION Before Use ......................18 Product Features....................20 Control Panel ....................25 InstaView......................25 Door in Door .....................26 Drawer.......................26 Shelf ........................28 Door Basket ......................29 SMART FUNCTIONS LG ThinQ Application ..................30 Smart Diagnosis ....................31 MAINTENANCE Cleaning ......................33 TROUBLESHOOTING Before Calling for Service................35...
SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below. Safety Messages This symbol is displayed to indicate matters and operations that can cause risk.
Page 4
SAFETY INSTRUCTIONS responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. • If the power cord is damaged or the hole of the outlet socket is loose, do not use the power cord and contact an authorized service centre. •...
Page 5
• Do not clean the appliance with brushes, cloths or sponges with rough surfaces or which are made of metallic material. • Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG Electronics customer information centre if you move and install the appliance in a different location.
Page 6
• Ensure that the outlet socket is properly grounded, and that the earth pin on the power cord is not damaged or removed from the power plug. For more details on grounding, inquire at an LG Electronics customer information centre.
Page 7
• Do not bend the power cable excessively or place a heavy object on it. • Immediately unplug the power plug and contact an LG Electronics customer information centre if you detect a strange sound, odour, or smoke coming from the appliance.
Page 8
SAFETY INSTRUCTIONS • Do not place heavy or fragile objects, containers filled with liquid, combustible substances, flammable objects (such as candles, lamps, etc.), or heating devices (such as stoves, heaters, etc.) on the appliance. • Do not place any electronic appliance (such as heater and mobile phone) inside the appliance.
SAFETY INSTRUCTIONS CAUTION CAUTION To reduce the risk of minor injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • After unpacking, check the appliance for any damage that may have occurred during transit.
Page 10
They may shatter if exposed to sudden temperature changes. • Do not insert the shelves upside down. The shelves may fall. • To remove frost from the appliance, contact an LG Electronics customer information centre. • Dispose of the ice inside the ice bin in the freezer compartment...
INSTALLATION INSTALLATION Before Installation Ambient Temperature • The appliance is designed to operate within a Dimensions and Clearances limited range of ambient temperatures, depending on the climate zone. Too small of a distance from adjacent items may result in the degradation of freezing capability and •...
INSTALLATION Accessories Removing the Left Fridge Door *1 This feature is only available on some models. Disconnect all wire harnesses . Unscrew the ground wire Spanner A Spanner B C-Clip (Snap Ring) Removing the Fridge and Freezer Door If your entrance door is too narrow for the appliance to pass through, remove the appliance doors and pass the appliance laterally.
Page 13
INSTALLATION Lift the door from the middle hinge pin and CAUTION remove the door. • When lifting the hinge free of the hinge lever latch, be careful that the door does not fall forward. It is recommended that two or more people carry out the door removal and refitting.
INSTALLATION - Spanner Type A Twist the hinge to raise the pivoting end so that the door can be lifted off. Lift the door off the lower hinge pin and remove it. - Spanner Type B Remove the door by lifting it off the lower hinge pin.
Page 15
INSTALLATION Door Alignment for Freezer Use the spanner to fasten the keeper nut by Door turning it to the right. If the door of the appliance is not level, adjust the difference in the height of appliance door. NOTE • Levelling the doors may not be possible when the floor is not level, or is of weak or poor construction.
INSTALLATION • C-Clip type B If the door is too low, lift the right door up and insert only one C-Clip with proper thickness. - If a C-Clip is already inserted on the middle hinge, remove the C-Clip before inserting a new C-Clip.
INSTALLATION Moving the Appliance for Relocation Moving the Appliance Remove all food from inside the appliance. Pull the power plug out, insert and fix it into the power plug hook at the rear or on top of the appliance. Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance.
Storing Foods Effectively NOTE • Food may freeze or spoil if stored at the wrong • Contact the LG Electronics customer information temperature. Set the refrigerator to the correct centre if the alarm sound continues even after temperature for the food being stored.
Page 19
OPERATION • Place the refrigerated food or frozen food in • To get better air circulation, insert all inner parts each fridge or freezer compartment like baskets, drawers, and shelves. immediately after purchasing. NOTE • Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or •...
OPERATION Product Features The appearance or components of the appliance may differ from model to model. Exterior *1 This feature is only available on some models. Door in Door The Door in Door is a double layered door system. It can be opened individually or together with the main door.
Page 21
OPERATION Interior (Two Star *1 This feature is only available on some models. Standard Door Model:...
Page 22
OPERATION Door in Door Model: InstaView Door in Door Model: Control Panel Sets the fridge temperature and freezer temperature.
Page 23
OPERATION LED Lamp The LED lamps inside the fridge light up when you open the door. Air Filter Reduces odours inside the fridge compartment. Fridge Door Basket Stores small packages of refrigerated foods, drinks and sauce containers. Door Mullion Prevents the cold air of the fridge from leaking. CAUTION •...
Page 24
OPERATION Stores frozen food for longer storage. NOTE • The number of freezer drawers with two star section may vary depending on model purchased. LED Lamp The LED lamp on the bottom of the fridge door lights up when you open the freezer door. Door in Door Compartment A convenient storage area for frequently-used items that require easy access.
Wi-Fi This button allows the appliance to connect to a home Wi-Fi network. Refer to Smart Functions for information on the initial setup of the LG ThinQ application. NOTE • If there is any finger or skin contacts to the control panel while cleaning it, the button function may operate.
OPERATION Door in Door beverages and snacks, without opening the fridge door. This feature is only available on some models. Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens. There is plenty of storage space inside the door in door and its surrounding baskets, allowing you to store food in an organized manner.
Page 27
OPERATION You can control the amount of humidity in the Remove the contents of the drawer. Hold the moisture-sealed crispers by adjusting the control handle of the vegetable drawer and gently pull to any setting between Vegetables and Fruit. it out. •...
OPERATION underneath the back half of the shelf. Pull the front Open both freezer doors completely. Pull out of the shelf forward to return to a full shelf. the freezer drawer to full extension and remove all of the contents. Removing/Refitting the Shelf This feature may vary depending on model With the drawer fully extended, lift up the front...
OPERATION CAUTION • Glass shelves are heavy. Use special care when removing them. • Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact. Door Basket Removing/Refitting the Door Basket This feature may vary depending on model purchased.
• Functions may vary by model. from the Google Play Store or Apple App Store on a smartphone. Run the LG ThinQ application and sign in with your existing account or create an LG account to sign in. Touch the add ( ) button on the LG ThinQ application to connect your LG appliance.
This equipment shall be installed and used at a minimum distance of 20 cm from the human body. • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
Page 32
SMART FUNCTIONS • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application. Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method.
MAINTENANCE MAINTENANCE Cleaning Do not use abrasive or harsh cleaners. Dry thoroughly with a soft dedicated cloth. Do not use contaminated cloths when cleaning the General Cleaning Tips stainless steel doors. Always use a dedicated cloth and wipe in the same direction as the grain. •...
Page 34
MAINTENANCE We recommend that this be done every 12 months to maintain operating efficiency.
TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service Cooling Symptoms Possible Cause & Solution There is no Is there a power interruption? refrigeration or • Check the power of other appliances. freezing. Appliance is unplugged. • Plug the power plug in the outlet properly. A fuse in your home may be blown or the circuit breaker tripped.
Page 36
TROUBLESHOOTING Symptoms Possible Cause & Solution The appliance contains Did you put in food with a strong smell? a bad smell. • Store foods with strong smells in sealed containers. Vegetables or fruit may have spoiled in the drawer. • Throw away rotten vegetables and clean the vegetable drawer. Do not store vegetables too long in the vegetable drawer.
Page 37
TROUBLESHOOTING Symptoms Possible Cause & Solution Frost or condensation Is the installation environment humid? has formed inside or • Condensation can appear on the exterior of the appliance if the installation outside the appliance. area is too humid or on a humid day such as a rainy day. Wipe off any moisture with a dry cloth.
Page 38
Lamp failure appliance does not • Close the door and re-open. If the lamp does not turn on, please contact turn on. the LG Electronics customer information centre. Do not attempt removal of the lamp. Noises Symptoms Possible Cause & Solution...
Page 39
• Find the Wi-Fi network connected to your smartphone and remove it, then not connected to the register your appliance on LG ThinQ. Wi-Fi network. Mobile data for your smartphone is turned on. • Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.