Troubleshooting Tips - Sony Artisan GDM-C250K Quick Setup Manual

Troubleshooting Tips

Display Has No Power
If the display power indicator is off and no image appears on the display, check the following:
❑ Ensure that the power cable is fully inserted into both the display's power port and a working electrical outlet.
❑ Test the electrical outlet by plugging in a working electrical device, such as a lamp.
Press the power button, hold down, and wait for the power indicator to light.
❑
Try another power cable on the display. Use the computer's power cable and turn on the display with the signal cable disconnected.
❑
If the display is working correctly, a self-test pattern appears.
No Image Is Shown on the Display
If the display power indicator is on but no image appears on the display, check the following:
❑ Ensure that the video connector is seated properly. Tighten the connector screws securely with your fingers.
❑ Ensure that the computer is on.
Increase contrast and brightness controls.
❑
Turn off the display and unplug the Artisan
❑
With the signal cable still disconnected, turn on the display. If the display is working correctly, a self-test pattern appears.
❑
❑ Perform a display reset or recall.
Installing the Artisan
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Macintosh
1 Locate and insert the Artisan
2 Double-click on the Artisan
3 Double-click on the "Artisan
4 Follow the screen prompts for software installation.
5 Restart your computer.
Windows
1 Before installing the software, disconnect the USB connection between the Artisan
the Artisan Sensor's USB connection. If this is not done, the software will not install correctly.
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2 Locate and insert the Artisan
3 Click on the "My Computer" icon located on your desktop.
4 Locate and double-click on the CD-ROM icon. Then, locate and double-click on the "Setup" icon for the language of your choice.
5 Follow the screen prompts for software installation.
6 Reconnect the Artisan
7 Follow the on-screen prompts to install the drivers for the signal cable and sensor.
Note: If prompted for the location of the Artisan drivers, use Windows' "Browse" function to open the CD-ROM drive
in which the Artisan CD is located.
8 Restart your computer.
Signal Cable. Check the cable connector for bent or broken pins.
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Software
CD into your computer's CD-ROM drive.
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TM icon that appears on your computer's desktop.
TM Installer" icon.
CD into your computer's CD-ROM drive.
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TM Signal Cable's USB connector and the Artisan
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Signal Cable and the display. Also, disconnect
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TM Sensor's USB connector to your computer.
US
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