Troubleshooting - Philips NeoPix 730 User Manual

7 Troubleshooting

Power cycling
If a problem occurs and you cannot resolve it using the instructions in this user manual, try the
following steps to resolve the problem.
1 Turn the projector off by pressing
2 Wait at least 10 seconds.
3 Turn the projector on by pressing
4 If the problem persists, contact one of our customer service centers or your dealer.
Problem
The projector cannot be turned on.
The projector cannot be turned off.
No image from the external HDMI™ device. 1. Check if you have switched the input source to
No sound from the external connected
device.
No sound from external HDMI™ output
device.
No sound when you connect your
computer using an HDMI™ cable.
Only the home menu appears and not the
image from the external device.
Only the home menu appears and not the
image from the connected computer.
The projector turns itself off.
The projector cannot read the USB storage
device.
16
twice.
.
Solution
• Disconnect and reconnect the power cable, and
try to turn the projector on again.
• Press and hold
does not work, disconnect the power cable.
HDMI1 or HDMI2.
2. Disconnect the HDMI™ cable or switch off the
HDMI™ device.
3. Wait three seconds.
4. Reconnect the HDMI™ cable or switch on the
HDMI™ device again.
• Check the cables to the external device.
• Check that the sound is activated on the external
device.
• Only the original cables from the device
manufacturer may function.
• On the HDMI™ output device, set the audio
setting to Multichannel (Raw data) & Stereo (PCM).
• Check that the sound is activated on the
computer.
• Check if the cables are connected to the correct
sockets.
• Check that the external device is turned on.
• Check if the video output of the external device is
turned on.
• Check that the HDMI™ output of the computer is
turned on.
• Check if the resolution of the computer is set to
1920*1080.
• When the projector is running for a long period of
time, the surface becomes hot.
• Check that the power cable is connected correctly.
• The projector does not support the exFAT file
system.
• Format the USB storage device in FAT32 or NTFS
format, then use it.
longer than ten seconds. If this
Philips · NeoPix 730