Troubleshooting - Hitachi PSC-A128EX3 Operation Manual

6. Troubleshooting

Check the following table before contacting a distributor for maintenance.
Item Phenomenon
1 Remote Access software
does not start when double-
clicking the shortcut for
Remote Access software on
the PC desktop.
2 ● T he Message "Could not
connect to the controller.
Check access address
and network." is shown at
Remote Access software
start-up.
● N o unit is shown on the
monitor window after
Remote Access software
start-up.
● T he display is not
updated after Remote
Access software start-up.
22
Check
Did you install the software
with administrator privileges?
Does the PC meet the
specifications?
Do you have enough free space
on the hard disk?
Is the access address correct?
Is the LAN wiring between
Central Station EX and the PC
disconnected?
Are settings for Central Station
EX completed?
Is communication bandwidth of
line sufficient?
Is the power of Central Station
EX turned on?
Action
Reinstall the software according to the
installation procedure in the operation
manual for Remote Access.
Install the software on the PC which
meets the specifications shown in the
operation manual for Remote Access.
Ensure enough free disk space
according to the specifications shown
in the operation manual for Remote
Access.
Verify the address of the target Central
Station EX and set the correct access
address.
Verify the LAN wiring between Central
Station EX and the PC.
Register networks and monitoring
targets.
Contact the network administrator
manages the LAN or the internet
service provider you contract with.
Turn on the power of Central Station
EX.
A12124920A