Related Manuals for Lenovo Tab M8 4th Gen 2024
Summary of Contents for Lenovo Tab M8 4th Gen 2024
- Page 1 Product Maintenance Manual Lenovo Tab M8 (4th Gen) 2024 TB301FU/XU Issued by: T&SD WW Service Date of issue: 2023/12/20 Document version: 1.0.0 Read this guide carefully before repair...
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Page 2: Disclaimer
REPRODUCED IN WHOLE OR IN PART, OR DISCLOSED IN ANY MANNER TO ANY THIRD PARTY WITHOUT THE PRIOR WRITTEN CONSENT OF LENOVO. RECIPIENT OF THIS DOCUMENT SHALL (A) ONLY USE CONFIDENTIAL INFORMATION FOR REPAIRING LENOVO OR MOTOROLA PRODUCTS (“THE PURPOSE”); (B) ONLY SHARE CONFIDENTIAL INFORMATION WITH INDIVIDUALS WHO NEED TO KNOW AND WHO AGREE IN WRITING TO KEEP THE INFORMATION CONFIDENTIAL ON SUBSTANTIALLY THE SAME TERMS AS THOSE CONTAINED IN THIS DISCLAIMER;... -
Page 3: Revision History
Revision History Revision Date Notes 12/20/2023 Initial Release P a g e... -
Page 4: Table Of Contents
5.2 Built in Hardware diagnostic ......................25 5.2 .1 Factory Reset ............................27 5.2 .1 Diagnostics ............................. 30 6. Rescue and Smart Assistant ........................31 7. Lenovo APP ..............................102 8. How to Order PN ............................103 9. Accessories ..............................107 P a g e... -
Page 5: About This Manual
1. About this manual This Product Maintenance Manual (PMM) is a service handbook provides outlines and details on product service business operation from a service engineering perspective, which will be helpful to Lenovo service support functions globally as reference. For content that are mentioned but not elaborated in this handbook will be highlighted where to find in sub files. -
Page 6: Safety Information
2. Safety Information This chapter presents the following safety information that you need to get familiar with before you service a Lenovo product: • “General safety” • “Electrical safety” • “Safety inspection guide” • “Handling devices that are sensitive to electrostatic discharge”... -
Page 7: General Safety
2.1 General safety Follow these rules below to ensure general safety: • Observe a good housekeeping in the area where the machines are put during and after the maintenance. • When lifting any heavy object: 1. Make sure that you can stand safely without slipping. 2. - Page 8 Important: Use only approved tools and test equipments. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have rubber floor mats near their machines that contain small conductive fibers to decrease electrostatic discharges.
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Page 9: Safety Inspection Guide
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non- Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. -
Page 10: Handling Devices That Are Sensitive To Electrostatic Discharge
2.4 Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge. -
Page 11: Grounding Requirements
2.5 Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. 10 | P a g e... -
Page 12: Safety Notices Multilingual Translations
2.6 Safety notices multilingual translations The safety notices in this section are provided in English, French, German, Hebrew, Italian, Japanese, and Spanish. Safety notice 1 Before the computer is powered on after FRU replacement, make sure all screws, springs, and other small parts are in place and are not left loose inside the computer. -
Page 13: Product Introduction
3. Product Introduction 3.1 Product Appearance 12 | P a g e... -
Page 14: Product Location
3.2 Product Location 13 | P a g e... -
Page 15: Product Spec
• Gmail • Maps• Play Store Compatible accessories Lenovo Folio Case for Tab M8 (4th Gen) Lenovo Bumper Case for Tab M8 (4th Gen) Lenovo Clear Case for Tab M8 (4th Gen)- Bundle only 14 | P a g e... - Page 16 3.4 Accessory 15 | P a g e...
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Page 18: What's In The Box
3.5 What’s in the box 17 | P a g e... -
Page 19: Warranty Information
4.1 How to find SN There are several ways to find you device ID, which determine by the serial number (SN) usually. And the SN is important for product warranty identify. Lenovo T&SD product’s SN is usually composed 34 based of 8-digit number. -
Page 20: Warranty Lookup
4.2 Warranty lookup Go to https://support.lenovo.com/us/en/ Click View PC Support; Input the SN then click search icon; Then you can find the product’s warranty information. 19 | P a g e... - Page 21 20 | P a g e...
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Page 22: Diagnostic
5. Diagnostic 5.1 Web Trouble Shooting 1. Go to https://support.lenovo.com/us/en/ Then click View PC Support; 2. Input the SN then click search icon; 3. Click “Troubleshoot & Diagnose” at the left panel, then select the icon “Operating System Diagnostics”; 21 |... - Page 23 4. Follow the instruction, click the button “GET STARTED”; 5. It will show the warranty information and then just click “ Confirmed”; 22 | P a g e...
- Page 24 6. Click the failure you meet… 7. . Follow the instruction step by step strictly. 23 | P a g e...
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Page 26: Built In Hardware Diagnostic
5.2 Built in Hardware diagnostic By the preload quick factory recovery and hardware self-diagnosis module, to realize device factory reset or function diagnostics quickly. Step-1. Enter the system (unlocked account status) and keep pressing the Volume up key no less than 10 seconds. - Page 27 26 | P a g e...
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Page 28: Factory Reset
5.2 .1 Factory Reset Step-1. In the self-diagnostics page, click the Reset icon as demoed below, and make sure the battery volume is no less than 30% or keep the external USB charger connecting. When you choose to do this, it means that all personal data in tablet have be backup or no need anymore. - Page 29 Step-3. To check to and perform this ERASE EVERYTHING operation step Step 4. The system will restart automatically and wait about 2 minutes. 28 | P a g e...
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Page 31: Diagnostics
5.2 .1 Diagnostics Step-1. In the self-diagnostics page, click the Diagnostics icon to start hardware diagnostics of the tablet. Step-2. Click the function icon to start test. OR click on One Key Detection to do all tests with only one click. -
Page 32: Rescue And Smart Assistant
6. Rescue and Smart Assistant Rescue and Smart Assistant is a Windows PC (Windows 7, 10, 11) application, previously known as Lenovo Moto Smart Assistant, developed for: Motorola phones, Lenovo phones, Lenovo Tablets and selected Smart devices. It can help to: •... - Page 33 Feedback Survey Mobile-client-end-Mobile Assistant interface illustration ▪ Connect with USB ▪ Connect with Wi-Fi ▪ HW Detection ▪ Device Info. ▪ CPU Info. ▪ ROM Clean Applicable Systems • Motorola phone • Lenovo phone 32 | P a g e...
- Page 34 • Windows 10 • Windows 11 Solution Connect your phone to PC via Rescue and Smart Assistant (Lenovo Moto Smart Assistant) 1. First download and install Rescue and Smart Assistant from PC-end software on your PC. And open it. 2. Ensure the device USB debugging mode is on.
- Page 35 Note: Mobile-client-end software - Mobile Assistant will require to install when the device is connected to PC by USB cable if your PC has Rescue and Smart Assistant installed. Update Rescue and Smart Assistant (Lenovo Moto Smart Assistant) 1. Open Rescue and Smart Assistant. Click setting icon at the top right and click Software update.
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- Page 37 1. Click Install, it will install the new client. 36 | P a g e...
- Page 38 Rescue and Smart Assistant (Lenovo Moto Smart Assistant) basic features introduction Rescue and Smart Assistant (Lenovo Moto Smart Assistant) is a software tool which offers help to manage Lenovo and Moto mobile devices. Its key functions include: Rescue: Rescue device from software caused un-operational status.
- Page 39 Illustration for Rescue and Smart Assistant (Lenovo Moto Smart Assistant) Home Function ribbon Notification Download Setting management (Software update, change language, and so on) Account info(Registered devices) Client control (minimize, exit) 38 | P a g e...
- Page 40 You can log in, register account with this page User management Login: Click icon at the right top of page, the login page pops up. You can login Rescue and Smart Assistant Client by Lenovo ID or Google account and so on 39 | P a g e...
- Page 41 Registered devices Log in your account, and then connect your new device. The prompt box will pop up as follow: Click the Yes button, your device information will be collected. Click the account icon and Registered devices, you can view your connected device. You can unregister the device when clicking icon.
- Page 42 Setting Click icon at the right top of page, and then you can view the user guide, and switch the client's language on setting management. a. Help Click Help icon , you can view the help document. b. Language Option Click Language, and then select "Português"...
- Page 43 Click Ok button, the following page will appear: Click Restart Now, the client will be restarted at now and its language will be changed. 42 | P a g e...
- Page 44 Notification Launch Rescue and Smart Assistant client, the unread notification will pop up automatically. Click icon, it will list all notification. Here, you can click delete icon to delete the notification. Also you can view history notification. 43 | P a g e...
- Page 45 Download Center Click icon, it will enter download center. All downloading resource including ROM package and Country code package will be added to "In progress" page. • Click pause icon, the pause icon will become to start icon and the downloading resource will be stopped.
- Page 46 All downloaded resources will be moved from In progress page to Download page. You can delete the downloaded resource by clicking the Delete icon. Enter select a Device page, select a device's firmware, and download it. After the firmware download is complete, the Go to Rescue button will be displayed behind the firmware on Downloads page.
- Page 47 Click the Go to Rescue button, it will switch to the Manual Selection page and match to the corresponding firmware. 46 | P a g e...
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- Page 49 My Device My Device module is designed to manage the media content of mobile device, such as Pictures, Videos, Songs, Contacts, etc. To use this function, device must be connected; the connection could be either USB cable or Wi-Fi. Home •...
- Page 50 Application management • Support app export. Select app > click Export to target path. • Uninstall app. Select app > click Uninstall. • Sort feature. Sort apps by Name, Size, Data Use, or Version. 49 | P a g e...
- Page 51 Pictures management • Import picture from PC path by clicking Import icon. • Select pictures > click Export to selected path. • Click Delete to delete selected pictures. • Two view modes: Time and Grid. Click icon to switch to time mode, icon to switch to grid mode.
- Page 52 Songs managment • Click Import icon to import music from PC path. • Click Export to export chosen music files to PC. • Click Delete to remove selected music. • Sort files by Name, Artist, Album, Duration, Size, or Modified Date. •...
- Page 53 Videos managment • Click Import icon to import video from PC path. • Click Export to export chosen videos to selected path. • Click Delete to remove selected video. • Support two view modes: Grid and List. Click icon to switch to list mode, icon to switch to grid mode.
- Page 54 Click Export to move selected contacts to certain path. • Click Delete to remove selected contact. • When adding or deleting contact on Device/Rescue and Smart Assistant (Lenovo Moto Smart Assistant) Client, click Refresh, it will display new contacts list. • Input keywords to search contacts.
- Page 55 File management Click File icon to enter the file management view. It will displays PC's file. • If the SD card is inserted to device, it will display the device's internal storage and External storage file. If there is no SD card in the device, it only displays the device's internal storage file. •...
- Page 56 One-key Clone: Connect two devices to Client, then click One-key Clone icon, it will enter One-key Clone page. Select the older device as From device, new device as To device. Select the backup file, then click the Next button. The Transferring page will be displayed. Cloning finished, and then it will enter the result page.
- Page 57 Backup &Restore Connect one device to Client by USB cable. 56 | P a g e...
- Page 58 Backup 57 | P a g e...
- Page 59 Click Backup icon and select Contacts, Pictures, Songs or Videos icon, and then click Backup button to backup. Click Change icon to change the save path for backup file. Click Open icon to enter the save path. Check “Encrypt backup” option, you can set the backup file’s password. Restore Click “Restore”...
- Page 60 Restore completed, the following page will appear: 59 | P a g e...
- Page 61 Hardware Test Click the ‘Hardware Test’ plug-in button. Connect the device follows the instructions on the page. After connected device, the page will show the hardware test items. 60 | P a g e...
- Page 62 Click the ‘Start Hardware Test’ button to start hardware testing, the button will change into ‘Finish Test’. ‘Read result’ is highlight and click it can get the result from device. The APP in device will show as follow. 61 | P a g e...
- Page 63 Do the hardware test and click ‘Finish Test’ or ‘Read Result’ in client, it will show the test result in client. 62 | P a g e...
- Page 64 Rescue Connect device on Fastboot and USB debugging Mode, it can match firmware automatically. If device is powered off, enter power off Mode, select device's firmware to rescue. 63 | P a g e...
- Page 65 Fastboot Mode Rescue Connect a Fastboot mode device according to the prompt message Rescue→Phone page. If it is a supported model and there is a matching firmware. a similar display will appear as follows: Click download icon to download the firmware. When the firmware download finished, click the Rescue button to rescue device.
- Page 66 Once the rescue is completed, the following pop-up box will appear. 65 | P a g e...
- Page 67 USB Debugging Mode Rescue Power on your device, enable USB debugging on device. If it is a supported model and there is a matching ROM available, a similar display will appear as follows. You can click download icon to download firmware. When the firmware download is finished, click the Rescue Now button to rescue device.
- Page 68 Once the rescue is completed, the following pop-up box will appear. Power-off Mode Rescue Enter Power-off Mode page, Close the Registered devices pop-up box, it will enter Select Or Input Model Name page. If you have registered any device(s), the You used these devices recently. Would you like to rescue one of these pop-up box will pop up.
- Page 69 Tablet or Smart Device Rescue USB Debugging Mode Rescue Power on your device, enable “USB debugging” on device. Enter any page of rescue except for phone’s manually selecting page. Connect your tablet via USB cable, if it is a supported model and there is one matched ROM available, when you Click the ‘Start Rescue’...
- Page 70 Disconnect your device and connect the device according to the prompting message, the flashing will begin and then the progress bar will appear as follows: Once the rescue is completed, the following pop-up box will appear, and your tablet will boot automatically.
- Page 71 Here is a video for HOW to rescue your tablet by USB debugging mode.//insert the video Rescue by SN Match Click “Tablet” button, it will show the SN detection page. Enter the SN number of the device to be rescued in the input box. Click to search, it will show the result of matching if it can match a firmware.
- Page 72 Click “OK” will enter the rescue page, click “Download” button to download the firmware. Click the “Rescue” button, it will begin to rescue. The progress bar will appear. 71 | P a g e...
- Page 73 Once the rescue is completed, the following pop-up box will appear. Here is a video for How to Rescue by SN match//insert the SN Match video Rescue by manual selection Click “TABLETS” button, it will show the SN detection page. Click “How to find SN?” --> “More” - ->“Manual Selection”, it will enter tablet manual selection page.
- Page 74 Enter the model name of your tablet and download the firmware. Click the Rescue button, the rescue process will start. Follow the tutorials to connect you tablet. Here is a video for How to rescue by Manual selection for reference.//Insert the video of Manual selection. Support There are five functions: Tips, Forum, Moli, Lena and Warranty.
- Page 75 Tips Online shows How-tos & Solutions for Lenovo and Moto devices according to user's selection. It will display the Lenovo Phone, Lenovo Tablet, Moto Phones, and Registered Device buttons. There are two ways to find product's solution. • Click one button and select option on drop-down list, it will enter the product solution view automatically.
- Page 76 Click the link to view the solution details page. 75 | P a g e...
- Page 77 Once loading is complete, the following view will appear. There are three options: Lenovo Phones, Moto Phones, and Lenovo Tablets. Click the option to enter its forum website. For example, if you choose the Lenovo Tablets, the following page will display.
- Page 78 Moto Phones category is selected, once loading is completed, the following page will be appeared. You can get the help via communicating with Motorola Support. Lena Lenovo Tablet category is selected, once loading is completed, the following page will be appeared. You can get the help via communicating with Lenovo Support Warranty...
- Page 79 Once loading is completed, the following page will be appeared. There are two ways to check your device’s warranty: • The connecting devices and registered devices’ SN will be listed on input box. Click the drop- down list, select one of SN, and then check icon to check.
- Page 80 Toolbox There are four functions: Clipboard, GIF Maker, Ringtone Maker, and Screen Recorder. Clipboard Copy text from/to phone to/from PC. • Clipboard to Device: Enter Clipboard page, copy texts on PC, the text will paste to clipboard on Clipboard page. ClickCopy to device clipboard. The text will copy to device's clipboard. 79 | P a g e...
- Page 81 • Clipboard from Device: Copy text on phone, and then click the Paste from the clipboard, the device's text will copy to Clipboard page. GIF Maker How to make gifs from picture on PC. • Click to add picture. • Modify the Output Size to set the gif's size.
- Page 82 After add the pictures, move the mouse to the preview area, the play icon will appear. Click play button to preview the GIF. Ringtone Maker Use the following steps to make a ringtone from music. 81 | P a g e...
- Page 83 • Click Modify button to select PC's music. • Move the start point and end point, and then click Play icon to listen to the music. • Click the Call ringtone or Notification ringtone to set ringtone type. • Click Fade in and Fade out to set sound mode. •...
- Page 84 Record Screen: Click the Record icon, the following view will appear on device. Click Setting icon at right top of view, it will enter setting view. User can set Resolution, recording direction, and sound recording. 83 | P a g e...
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- Page 87 Click Record button on device, it begins to record screen. User can pause or stop recording the screen using the following methods: Slide down the notification bar. Click device's task key, and click Mobile Assistant app task. Video Management: 86 | P a g e...
- Page 88 Modified Date. Mobile-client-end - Mobile Assistant interface illustration • Menu • Connection status indicator(Disconnected, Connnecting, USB/Wi-Fi connected) • Scan button(Scan QR to connect to PC Rescue and Smart Assistant (Lenovo Moto Smart Assistant)) • Device Information • CPU Info. 87 |...
- Page 89 • HW Detection • ROM Clean Feedback Click Feedback on right bottom, you can enter feedback page. Submit your feedback, your feedback will be returned to Lenovo. 88 | P a g e...
- Page 90 Survey You can take some time to fill the Rescue and Smart Assistant (Lenovo Moto Smart Assistant) survey if showing, so that we can make Rescue and Smart Assistant better. We are glad to receive your feedback. ： Example survey Connect with USB •...
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- Page 92 When you can see Mobile Assistant App on mobile device, disconnect USB cable. • Touch Scan button at bottom or Connect button at top-right corner on Mobile Assistant App to scan the QR code displayed on Rescue and Smart Assistant (Lenovo Moto Smart Assistant) PC client HW Detection...
- Page 93 1. Hardware detection will help to check phone hardware working status. 2. Click HW Detection to enter the Hardware Detection view. 3. Click an item's icon to begin to hardware detection for this device. For example: Click Speaker icon, the Test view will appear, then click Test button, it begins to test. Test finish, the test result view will appear: 92 | P a g e...
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- Page 96 Click Yes, the hardware detection finishes. Click No, and then click Check again, it will test again. 95 | P a g e...
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- Page 99 Device Info. Displays the device's Model Name, Battery, IMEI1, IMEI2, Android Version, Root Status, Sensor Quantity, Serial Number, Current Version, SN and Up Time. 98 | P a g e...
- Page 100 CPU Info. Displays the device's CPU, RAM, and ROM information. 99 | P a g e...
- Page 101 ROM Clean Supports cleaning Large Files (more than 10MB), Video, Download File, Installation Package, Photo, and App. Click an item to begin to cleaning files. For example: Click Large File, it will list more than 10MB file. Select the file and click delete button, the selected file will be deleted. 100 | P a g e...
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Page 103: Lenovo App
7. Lenovo APP You can download this APP by scan the QR code. Also, can be downloaded at https://pcsupport.lenovo.com/us/en/lenovoapp Instruction of the APP: 102 | P a g e... -
Page 104: How To Order Pn
8. How to Order PN Find and purchase high-performance replacement parts on https://support.lenovo.com/us/en/ 1. Look up Identify your device，view parts info & availability Click View PC Support： Input the SN then click search icon. How To Find Device's Serial Number (SN) For Android Tablets Then you can find the product’s information. - Page 105 2． Select Parts Select the parts you want to purchase. Click on “Parts”, you can see the FRU parts information. Click on “Model”, you can see service parts. 104 | P a g e...
- Page 106 Choose what you want to buy according to commodity type as below picture. 105 | P a g e...
- Page 107 3．Check Out Complete your order and check out. You can find service parts have 3 kinds of status: Add to cart: Select the parts you want and buy now! Notify me when it’s available: Inform us and we will prepare the parts as soon as possible. 3.
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Page 108: Accessories
9. Accessories 1. Block Diagram 2. Circuit Schematic 3. Component Layout 107 | P a g e...