Related Manuals for Dell Thunderbolt UltraSharp 34
Summary of Contents for Dell Thunderbolt UltraSharp 34
- Page 1 Dell UltraSharp 34 Curved Thunderbolt™ Hub Monitor - U3425WE User’s Guide Model: U3425WE Regulatory model: U3425WEb...
- Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2024 Dell Inc. or its subsidiaries. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc.
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Page 3: Table Of Contents
Contents Safety instructions ......6 About your monitor ......7 Package contents . - Page 4 Connecting the monitor for RJ45 cable (optional) ... . 50 Dell Power Button Sync (DPBS) ....51 Connecting the monitor for DPBS for the first time .
- Page 5 ......109 Contacting Dell ......110...
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Page 6: Safety Instructions
Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor. NOTE: Before using the monitor, read the safety information that is shipped with your monitor and printed on the product. -
Page 7: About Your Monitor
About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor. - Page 8 DisplayPort 1.4 cable (DisplayPort to DisplayPort) (cable length: 1.80 M) HDMI cable (cable length: 1.80 M) Thunderbolt™ 4 passive cable (cable length: 1 M) USB Type-A to USB Type-C Gen2 cable (cable length: 1 M) • Quick Setup Guide • Safety, Environmental, and Regulatory Information •...
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Page 9: Product Features
Product features The Dell U3425WE monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 867.16 mm (34.14 in.) viewable area (measured diagonally). 3440 x 1440 (21:9) resolution, plus full-screen support for lower resolutions. - Page 10 • < 0.5 W in Standby Mode. • Built-in speakers (2 x 5 W). • Dell ComfortView Plus is an integrated low blue light screen feature that improves eye comfort by reducing potentially harmful blue light emissions without compromising color. Through ComfortView Plus technology, Dell has reduced harmful blue light exposure from <50% to <35%.
- Page 11 About TÜV Rheinland Eye Comfort 3.0 TÜV Rheinland Eye Comfort 3.0 certification program presents a consumer-friendly star rating scheme to the display industry promoting eye wellness from safety to eye care. Compared to existing certifications, the 5-star-rating program adds rigorous testing requirements on overall eye care attributes such as low blue-light, flicker-free, refresh rate, color gamut, color accuracy and ambient light sensor performance.
- Page 12 Eye Comfort 3.0 Requirements and Star Rating Scheme for Monitors Star Rating Scheme Category Test item 3-star 4-star 5-star TÜV Hardware LBL TÜV Hardware LBL TÜV Hardware LBL Category III (≤50%) Category II (≤35%) Category II (≤35%) Low Blue Light or Software LBL or Category I (≤20%) or Category I...
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Page 13: Operating System Compatibility
• Specific release date(s) when operating system versions, patches, or updates are available. • Specific release date(s) when Dell and Alienware branded monitor firmware, software application, or driver updates are available on the Dell support website. Identifying parts and controls Front view... -
Page 14: Top View
Top view Label Description Ambient light sensor Detects ambient light and adjusts the brightness of the display accordingly. For more information, see Auto Brightness Auto Color Temp.. NOTE: If the Ambient light sensor detects abnormal change in the light level, see Ambient light detection anomaly. -
Page 15: Back View
Releases stand from the monitor. Barcode, serial number, and Refer to this label if you need to Service Tag label contact Dell for technical support. Power On/Off button To turn the monitor on or off. Joystick Use to control the OSD menu. (For... -
Page 16: Bottom View
Bottom view Bottom view without monitor stand Label Description Speakers Provides audio output. Security-lock slot Secures the monitor with a security lock (security lock not included). (based on Kensington Security Slot™) Power connector Connect the power cable (shipped with your monitor). - Page 17 Thunderbolt™ 4 Connect the Thunderbolt™ 4 passive cable downstream port (15 W) that came with your monitor to the second for daisy chaining (Video monitor or other Thunderbolt™ devices. + Data) This downstream port supports USB Power Delivery (up to 15 W, PD 5 V/3 A) and is only suitable for video output using TBT daisy chain.
- Page 18 USB Type-A Connect your USB device* or charge your downstream port (super device. speed USB 10 Gbps, NOTE: To use this port, you must connect USB 3.2 Gen2)(4) one of the following cables from your computer to the monitor: - USB Type-A to USB Type-C Gen2 cable (shipped with your monitor) - Thunderbolt™...
- Page 19 USB Type-C Connect your USB device.* downstream port (super NOTE: To use this port, you must connect speed USB 10 Gbps, one of the following cables from your USB 3.2 Gen2) with computer to the monitor: power charging - USB Type-A to USB Type-C Gen2 cable (15W)(2) (shipped with your monitor) - Thunderbolt™...
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Page 20: Monitor Specifications
Monitor specifications Model U3425WE Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 21:9 Viewable image Diagonal 867.16 mm (34.14 in.) Horizontal (active area) 799.80 mm (31.49 in.) Vertical (active area) 334.80 mm (13.18 in.) Area 267773.04 mm (415.04 in. - Page 21 Connectivity • 1 x HDMI port (HDCP1.4 & 2.2) (supports up to WQHD 3440 x 1440 100 Hz TMDS as per specified in HDMI 2.1) • 1 x DP 1.4 (HDCP1.4 & 2.2) (supports up to WQHD 3440 x 1440 120 Hz) •...
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Page 22: Resolution Specifications
Cable management Dell Display Manager Easy Arrange and other key features compatibility Security Security-lock slot (cable lock sold separately) *DisplayPort and USB Type-C (Alternate mode with DisplayPort 1.4): HBR3/ DisplayPort 1.4/DP audio is supported. Resolution specifications Model U3425WE Horizontal scan range... -
Page 23: Preset Display Modes
Preset display modes Display mode Horizontal Vertical Pixel Sync frequency frequency clock polarity (kHz) (Hz) (MHz) (Horizontal/ Vertical) VESA, 640 x 480 31.5 59.9 25.2 VESA, 640 x 480 37.5 75.0 31.5 VESA, 720 x 400 31.5 70.1 28.3 VESA, 800 x 600 37.9 60.3 40.0... -
Page 24: Thunderbolt™ Out For Daisy Chain
Thunderbolt™ out for daisy chain Maximum external monitor resolution that can be supported OSD Display Info: Link rate (current) 3440 x 1440 at 120 Hz NOTE: The maximum resolution of 3440 x 1440 at 120 Hz can only be produced with Thunderbolt™ DP-ALT 1.4 or DP 1.4. The maximum resolution of HDMI is 3440 x 1440 at 100 Hz. - Page 25 As defined in EU 2019/2021 and EU 2019/2013. Max. brightness and contrast setting with maximum power loading on all USB ports. : Power consumption of On mode as defined in Energy Star 8.0 version. TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version. This document is informational only and reflects laboratory performance.
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Page 26: Physical Characteristics
NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor. -
Page 27: Environmental Characteristics
Weight without stand assembly 7.78 kg (17.15 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 2.59 kg (5.71 lb) Environmental characteristics Model U3425WE Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. -
Page 28: Monitor Resolution For Daisy Chain Setup
Monitor resolution for daisy chain setup Maximum Maximum Cable type used on Cable type used on Host resolution for resolution for Thunderbolt™ 4 Thunderbolt™ 4 capability primary secondary upstream port downstream port monitor monitor Thunderbolt™ 4 Thunderbolt™ 4 passive cable passive cable 3440 x 1440 @ 120 Hz... -
Page 29: Thunderbolt™ Video Resolution
Thunderbolt™ video resolution Host capability Maximum resolution TBT4 (Alt Mode DP 1.4) 3440 x 1440 @ 120 Hz TBT3 (Alt Mode DP 1.2) 3440 x 1440 @ 120 Hz USB-C (Alt Mode DP 1.4) 3440 x 1440 @ 120 Hz USB-C (Alt Mode DP 1.2) 3440 x 1440 @ 120 Hz HDMI video resolution... -
Page 30: Pin Assignments
Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │... -
Page 31: Hdmi Connector
HDMI connector Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-... -
Page 32: Universal Serial Bus (Usb) Interface
Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on the monitor. Super speed USB 10 Gbps (USB 3.2 Gen2) Transfer speed Data rate Maximum power supported* Super speed 10 Gbps 4.5 W High speed 480 Mbps 4.5 W... - Page 33 USB 3.2 downstream connector (Rear) (Bottom) Pin number Signal name Pin number Signal name VBUS StdA_SSRX+ GND_DRAIN StdA_SSTX- StdA_SSTX+ StdA_SSRX- Shell Shield Thunderbolt™ 4/USB Type-C connector Pin number Signal name Pin number Signal name TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU2 VBUS...
- Page 34 USB ports • 1 Thunderbolt™ 4 downstream (USB Type-C compatible) - rear • 1 Thunderbolt™ 4 upstream (USB Type-C compatible) - rear • 1 super speed USB 10 Gbps (USB 3.2 Gen2) Type-C upstream (data only) - rear • 2 super speed USB 10 Gbps (USB 3.2 Gen2) Type-C downstream - bottom •...
- Page 35 3440 x 1440 @ DP 1.4 DP cable 8 Bits 120 Hz *Purchased separately. **Supports up to WQHD 3440 x 1440 100Hz TMDS as per specified in HDMI 2.1. NOTE: Color depth and resolution may change depending on the behavior of host. USB speed bandwidth Host USB-C...
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Page 36: Rj45 Connector
RJ45 connector Pin number Signal MDI0+ MDI0- MDI1+ MDI1- MDI2+ MDI2- MDI3+ MDI3- Pin number Amber Green │ About your monitor... - Page 37 BIOS settings and version of the OS. Functionality may vary with non- Dell PC’s. *UEFI stands for Unified Extensible Firmware Interface. NOTE: WOL S4 and WOL S5 are capable only with Dell Systems that support DPBS and are with Thunderbolt/USB-C (MFDP) interface connection.
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Page 38: Plug And Play Capability
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines. -
Page 39: Ergonomics
Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation: •... -
Page 40: Handling And Moving Your Display
• Vary your work activities. Try to organize your work so that you do not have to sit and work for extended periods of time. Try to stand or get up and walk around at regular intervals. • Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard. - Page 41 • When lifting or moving the monitor, ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage. • When transporting the monitor, avoid any sudden shock or vibration to it. •...
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Page 42: Maintenance Guidelines
• Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors. -
Page 43: Setting Up The Monitor
Setting up the monitor Attaching the stand NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. - Page 44 5. Lift the protective cover, as shown, to access the VESA area for stand assembly. NOTE: Before attaching the stand assembly to the display, ensure that the front plate flap is opened to allow space for assembly. 6. Attach the stand assembly to the display. a.
- Page 45 7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 8. Remove the protective cover from the monitor. │ Setting up the monitor...
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Page 46: Connecting Your Monitor
NOTE: Dell monitors are designed to work optimally with the Dell- supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them. -
Page 47: Connecting The Displayport (Displayport To Displayport) Cable
CAUTION: Before using the monitor, it is recommended to fasten the stand riser to a wall using cable tie or a cord that can support the weight of the monitor in order to prevent the monitor from falling. Cable tie or Cord 4. -
Page 48: Connecting The Usb Type-A To Usb Type-C Cable
Connecting the USB Type-A to USB Type-C cable NOTE: The USB connection offers USB data transfer only in this scenario. NOTE: Remove the rubber plug when using USB Type-C upstream port. NOTE: Use the USB Type-A to USB Type-C cable shipped with your monitor only. -
Page 49: Connecting The Monitor For Thunderbolt™ Daisy Chain Function
Connecting the monitor for Thunderbolt™ daisy chain function NOTE: This monitor supports the Thunderbolt™ daisy chain feature. To make use of this feature, your PC must support Thunderbolt™ feature. NOTE: The maximum number of supported external monitors through daisy chain is subjected to the bandwidth of the Thunderbolt™ 4. NOTE: Remove the rubber plug when using the Thunderbolt™... -
Page 50: Connecting The Monitor For Rj45 Cable (Optional)
Connecting the monitor for RJ45 cable (optional) NOTE: The RJ45 cable is not an in-box standard accessory. NOTE: The USB-C to USB-A connection offers USB data transfer only (no video). NOTE: To use the computer with USB-C to USB-C connection, purchase a USB Type-C to USB Type-C cable separately. -
Page 51: Dell Power Button Sync (Dpbs)
Dell Power Button Sync (DPBS) Your monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over Thunderbolt™... - Page 52 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. 4. In the drop-down menu of When I press the power button, there are a few options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. │...
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Page 53: Connecting The Monitor For Dpbs For The First Time
4. Both the monitor and PC will turn ON normally. If not, press the power button either on the monitor or the PC to boot up the system. NOTE: Ensure that Dell Power Button Sync is set to On. See Dell Power Button Sync. -
Page 54: Using Dpbs Function
Waking on the Thunderbolt™ 4 cable When you connect the Thunderbolt™ 4 passive cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform through the monitor. *Upon Thunderbolt™ 4 cable connection, mouse movement or keyboard press might be required to wake the system/monitor up from sleep or hibernate. - Page 55 NOTE: You can enable or disable the Dell Power Button Sync function using the OSD. • When the monitor and the PC power state are both ON, press and hold the power button on the monitor for 4 seconds, the screen prompt will ask if you would like to shut down the PC.
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Page 56: Connecting The Monitor For Thunderbolt™ Daisy Chain Function In Dpbs Mode
Connecting the monitor for Thunderbolt™ daisy chain function in DPBS mode A PC is connected to two monitors in an initially OFF power state, and the PC system power state is in sync with the power button on Monitor 1. When you press the power button on Monitor 1 or PC, both Monitor 1 and PC are turned ON. -
Page 57: Connecting The Monitor For Thunderbolt™ 4 In Dpbs Mode
Connecting the monitor for Thunderbolt™ 4 in DPBS mode If the Dell PC* has more than two Thunderbolt™ 4 ports, the power state of each connected monitor will sync with the PC. For example, when the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. - Page 58 Ensure that Dell Power Button Sync is set to On (see Dell Power Button Sync). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2.
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Page 59: Organizing Your Cables
Organizing your cables When connecting the necessary cables (see Connecting your monitor for cable attachment), organize all cables as shown above. Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). -
Page 60: Removing The Monitor Stand
Removing the monitor stand NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor. -
Page 61: Vesa Wall Mounting (Optional)
VESA wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand (see Removing the monitor stand). -
Page 62: Operating The Monitor
Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. -
Page 63: Using The On-Screen Display (Osd) Menu
• For 2-way (right and left) directional navigation. • Move right to enter the submenu. • Move left to the upper-level menu or exit from the current menu. • For 2-way (up and down) directional navigation. • Toggles between the menu items. •... -
Page 64: Using The Navigation Keys
When you move the joystick to the left or right to toggle through the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. • Display Info: Displays the monitor's current status. •... -
Page 65: Accessing The Menu System
Accessing the menu system NOTE: After you change the settings, press the joystick to save the changes before exiting or proceeding to another menu. Icon Menu and Description submenu Brightness/ Adjust the Brightness, Contrast, Auto Brightness, Contrast Auto Brightness Range Level, Auto Color Temp., Primary Monitor for Sync, and Reset Brightness/ Contrast functions. - Page 66 Primary When either Auto Brightness or Auto Color Temp. is Monitor for turned on and multiple Dell monitors that support this Sync function are connected through daisy chain, the monitors will adjust their brightness or RGB settings according to the ambient light condition detected by the primary monitor.
- Page 67 Reset Resets all settings under the Brightness/Contrast Brightness/ menu to the factory preset values. Contrast Input Source Select between the different video signals that may be connected to your monitor. Thunderbolt Select Thunderbolt (90W) when you are using the (90W) Thunderbolt™...
- Page 68 Auto Select Automatically scans for available input sources. The default is On. Press the joystick to confirm the selection. Options for Allows you to set this function to: Thunderbolt • Prompt for Multiple Inputs: Always displays the “Switch to Thunderbolt Video Input” message for you to choose whether to switch or not.
- Page 69 Color Adjusts the color setting mode. Preset Modes Allows you to choose from the list of preset color modes. Press the joystick to confirm the selection. • Standard: This is the default setting. Using a low blue light panel, this monitor is certified by TÜV to reduce blue light output and create more relaxing and less stimulating images.
- Page 70 Preset Modes • Game: Loads color settings ideal for most gaming applications. • Color Temp.: Allows you to select the color temperature: 5000K, 5700K, 6500K, 7500K, 9300K, and 10000K. Press the joystick to confirm the selection. • Color Space: Allows you to set the color space to: - sRGB: matches 100% sRGB.
- Page 71 Input Color Allows you to set the video input mode to: Format • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output.
- Page 72 Display Use Display to adjust the images. Aspect Ratio Adjusts the image ratio to 21:9, Auto Resize, 4:3, or 1:1. Sharpness This function can make the image look sharper or softer. Move the joystick to adjust the sharpness level from '0' to '100'.
- Page 73 NOTE: When Off is selected, the Wake-on-Connect function remains active. When USB-C/Thunderbolt connection is detected, the computer will be turned on. NOTE: This function is only supported with Dell platform which has built-in DPBS function, and is only supported over Thunderbolt interface.
- Page 74 PIP/PBP This function brings up a window displaying images from another input source. Press the joystick to confirm the selection. Sub-Window Main Window Thunderbolt HDMI (90W) Thunderbolt √ √ — (90W) √ √ — √ √ HDMI — NOTE: The images under PBP mode will be displayed at the center of the split windows.
- Page 75 PIP/PBP Mode Allows you to choose a PBP or PIP mode from the preset list, which provides different sizes and positions of the sub-window. The options are shown in graphic format, giving a quick understanding of various layout settings, The default setting is Off. PIP/PBP (Sub) Select a video signal that may be connected to your monitor for the PIP/PBP sub-window.
- Page 76 Contrast (Sub) Adjusts the contrast level of the picture in PIP/PBP mode. Move the joystick to adjust the contrast level from '0' to '100'. NOTE: The function is available only when the PIP/ PBP mode is enabled. Screen Select 50% - 50% to split the display into two Partition (DP/ virtual displays.
- Page 77 Ethernet Allows you to choose one from the three available Switch Mode modes: • Tie to KVM: When KVM USB switches, Ethernet switches together. • Prompt when KVM switches: When KVM USB switches, a message prompts user to decide whether to switch Ethernet together.
- Page 78 Menu Adjusts the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).
- Page 79 Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. • Menu Buttons: All joystick functions are locked and not accessible by the user. • Power Button: Only the Power button is locked and not accessible by the user.
- Page 80 NOTE: The function is not selectable and will be defaulted to On in Off Mode if Monitor is connected to Dell Latitude and Precision notebooks that support Dell Power Button Sync through Thunderbolt/USB Type-C. Under this configuration, the monitor USB-C charging function is always available during Off Mode.
- Page 81 Other USB Allows you to enable or disable USB Type-A and USB Charging Type-C Downstream Ports charging function during monitor standby mode. When this function is enabled, you will be able to charge your mobile devices through the USB-A cable even when the monitor is in powered off.
- Page 82 DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. Enable this function for the best user experience and optimum performance of your monitor. You can disable this function by selecting Off. Helps reduce minor cases of image retention.
- Page 83 Self- Select this function to run the built-in diagnostics, see Diagnostic Built-in diagnostics. Reset Others Resets all settings under the Others menu to the factory preset values. Factory Reset Restore all preset values to the factory default settings. ® These are also the settings for ENERGY STAR tests.
- Page 84 Display Info Select to display the current settings, firmware version, and service tag of your monitor. Dell Monitor To access the general monitor support materials for Support your monitor, use your smartphone to scan the QR code.
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Page 85: Osd Messages
OSD messages Initial Setup When Factory Reset is selected, the following message appears: If you select Yes to reset to default settings, the following message appears: Then if you select No (the default option), the following message appears: │ Operating the monitor... -
Page 86: Osd Warning Message
Then if you select No (the default option), the following message appears: OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. - Page 87 You will see the following message before the DDC/CI function is disabled: When you adjust the Brightness level above the default level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you change the Brightness setting.
- Page 88 When you change the default setting of power saving features for the first time, such as Uniformity Compensation, USB-C Charging (90W), or Other USB Charging, the following message appears: NOTE: If you select Yes for any one of the functions mentioned above, the message will not appear the next time you change the settings of these functions.
- Page 89 When you switch the USB Switch from PC 1 to PC 2, and Ethernet Switch Mode is set to Prompt when KVM switches, the following message appears: When the monitor is under DP/HDMI input and the Thunderbolt or USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Options for Thunderbolt...
- Page 90 The OSD functions only in the normal operation mode. If you press the joystick during the Standby mode, the following message will appear depending on the selected input: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal.
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Page 91: Locking The Control Buttons
Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/ or power button. 1. Move and hold the joystick up or down or left or right for about 4 seconds until a pop-up menu appears. 2. -
Page 92: Setting The Kvm Switch
NOTE: The message may be slightly different according to the selected settings. Setting the KVM switch The built-in KVM switch allows you to control up to 2 computers from a single set of keyboard and mouse connected to the monitor. a. - Page 93 b. When connecting DP + USB-C (data only) to computer 1 and Thunderbolt (90W) to computer 2: Ensure that USB for DP is assigned to USB-C. NOTE: As the Thunderbolt™ 4 upstream port supports the DisplayPort Alternate Mode, there is no need to set USB for Thunderbolt (90W). NOTE: When connecting to different video input sources not shown above, follow the same method to make correct settings for USB to pair the ports.
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Page 94: Setting The Auto Kvm
Setting the Auto KVM To set up Auto KVM for your monitor, follow these steps: 1. Go to PIP/PBP > PIP/PBP Mode and select Off. 2. Go to Input Source, ensure to set Options for DP/HDMI and Options for Thunderbolt to Prompt for Multiple Inputs or Always Switch. 3. -
Page 95: Setting The Imst
Setting the iMST This monitor supports the internal multi-stream transport (iMST) function for DisplayPort and Thunderbolt input source using the OSD option. To enable this function, go to PIP/PBP > Screen Partition (DP/TBT) > 50% - 50%. │ Operating the monitor... -
Page 96: Setting The Maximum Resolution
If you are using a non-Dell computer (laptop or desktop): • Go to the support site for your non-Dell computer and download the latest graphic card drivers. • Go to the graphics card’s website and download the latest graphic card drivers. -
Page 97: Using The Tilt, Swivel, Vertical Extension, And Slant Adjust
Using the tilt, swivel, vertical extension, and slant adjust NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. -
Page 98: Slant Adjust
Slant adjust With the stand attached to the monitor, you can adjust the monitor to your desired angle with the slant adjust feature. │ Operating the monitor... -
Page 99: Troubleshooting
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. -
Page 100: Built-In Diagnostics
Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen). -
Page 101: Common Problems
Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No video/power No picture • Ensure that the video cable connecting LED off the monitor and the computer is properly connected and secure. - Page 102 • Cycle power On-Off. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/ pixelguidelines. Stuck-on pixels LCD screen has •...
- Page 103 Safety related Visible signs of • Do not perform any troubleshooting issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting problems malfunctions on the monitor to the computer is and off connected properly and is secure.
- Page 104 Image retention Faint shadow • Set the screen to turn off after a few from a static from the static minutes of screen idle time. These can image left on the image displayed be adjusted in Windows Power Options monitor for a long appears on the or Mac Energy Saver setting.
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Page 105: Product Specific Problems
Product specific problems Specific What you Possible solutions symptoms experience Screen image is too Image is centered on • Check the Aspect Ratio setting in small screen, but does not the Display menu OSD. fill the entire viewing • Reset the monitor to factory settings. area Cannot adjust the OSD does not... - Page 106 No network Network dropped or • Check to ensure USB-C intermittent connection Prioritization is set to High Data Speed. • Do not turn off the display during network connection. Ambient light When Auto • Check whether an object is Brightness is on, detection anomaly obstructing the sensor area.
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Page 107: Universal Serial Bus (Usb) Specific Problems
Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your monitor is turned On. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). -
Page 108: Speakers Specific Problems
Wireless USB Wireless USB • Increase the distance between the peripherals stop peripherals USB 3.2 peripherals and the wireless working when a responding slowly USB receiver. USB 3.2 device is or only working as • Position your wireless USB receiver as plugged in the distance close as possible to the wireless USB... -
Page 109: Regulatory Information
Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet U3425WE: https://eprel.ec.europa.eu/qr/1777749 │ Regulatory information... -
Page 110: Contacting Dell
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.