Philips TAT3217 - Headphones 3000 Series Manual

Your True wireless earpieces

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With these Philips True wireless earpieces you can:

• Enjoy convenient wireless handsfree calls
• Enjoy and control music wirelessly
• Switch between calls and music

What's in the box

Other devices

A mobile phone or device (e.g. notebook, tablet, Bluetooth adapters, MP3 players etc) which supports Bluetooth and is compatible with the earpieces.

Overview of your True wireless earpieces

1. Multi-function touch (MFT)
2. LED indicator (earpieces)
3. Microphone
4. LED indicator (BT pairing and reset)
5. Bluetooth pair button
6. LED indicator (battery state or charging state)
7. USB-C charging slot

Get started

Charge the battery

Note

• Before you use your headphones, place them in the charging case and charge the battery for 2 hours for optimum battery capacity and lifetime.
• Use only the original USB-C charging cable to avoid any damage.
• Finish your call before charging. Connecting the earpieces to charge will power them off.

Earpiece

Take out the earpieces and remove the insulation labels. Put the earpieces back into the charging case and close the lid.

• The earpieces start charging and the blue LED light goes on
• When the earpieces are fully charged, the blue light will go off
  

Tip

• Normally, a full charge takes 2 hours (for the earpieces or charging case) by USB cable.

Charging case

Plug one end of the USB-C cable into the charging case and the other end into the power source.

Tip

• The charging case serves as a portable backup battery for charging the earpieces. When the charging case is fully charged, it will fully recharge the earpieces 3 times.

How to wear

Select suitable ear tips for optimum fit
A tight, secure fit will provide the best sound quality and noise isolation.

1. Test which ear tip provides you with the best sound and wearing comfort.
2. 3 sizes of silicone ear tip covers are provided: large, medium and small.
   

Insert the earpieces

1. Check left or right orientation of the earpieces.
2. Insert the earpieces into the ears and twist slightly until a secure fit is achieved.
   

Pair the earpieces with your Bluetooth device for the first time

1. Make sure that the earpieces are fully charged and powered off.
2. Open the cover of the charging case. Press and hold the pairing button for approximately 3 seconds.
   
   • The LEDs on both earpieces flash white and blue alternately
   • The earpieces are now in pairing mode and are ready to pair with a Bluetooth device
     (e.g. a mobile phone)
3. Turn on the Bluetooth function of your Bluetooth device.
4. Pair the earpieces with your Bluetooth device. Refer to the user manual of your Bluetooth device.

Note

• After powering on, if the earpieces cannot find any previously connected Bluetooth device, it will automatically switch to pairing mode.

The following example shows you how to pair the earpieces with your Bluetooth device.

1. Turn on the Bluetooth function of your Bluetooth device, select Philips TAT3217.
2. Enter the earpieces' password "0000" (4 zeros) if prompted. For those devices featuring Bluetooth 3.0 or higher, there is no need to enter a password.
   

Single earpiece (Mono mode)

Take either right or left earpiece out from charging case for Mono use. The earpiece will power on automatically.
Note

• Voice assistant is disabled in Mono mode.
• Take the second earpiece from the charging case and they will pair with each other automatically.

Pair the earpieces with another Bluetooth device

If you want to pair another Bluetooth device with the earpieces, just put them into pairing mode, (press button on box for 3 seconds with both earpieces inside and the cover open), then discover the second device as per normal pairing.
Note

• The earpieces store 4 devices in the memory. If you try to pair more than 4 devices, the earliest paired device is replaced by the new one.

Use your earpieces

Connect the earpieces to your Bluetooth device

1. Turn on the Bluetooth function of your Bluetooth device.
2. Open the charging case cover.
   • The blue LED flashes
   • The earpieces will search the last connected Bluetooth device and reconnect to it automatically.

Tip

• If you turn on the Bluetooth function of your Bluetooth device after turning on the earpieces, you have to go to the Bluetooth menu of the device and connect the earpieces to the device manually.

Note

• If the earpieces fail to connect to any Bluetooth device within 3 minutes, it will turn o automatically to save the battery life.
• In some Bluetooth devices, connection may not be automatic. In this case, you have to go to the Bluetooth menu of your device and connect the earpieces to the Bluetooth device manually.

Power on/off

Manage your music and calls (Stereo mode)

Manage your music and calls (Mono mode)

Voice Assistant

* Voice assistant is disabled in Mono mode.

Earpieces LED indicator status

Charging case LED indicator status

Reset the earpieces

If you encounter any pairing or connection issue, you can follow the following procedure to reset your earpieces to factory default settings.

1. On your Bluetooth device, go to the Bluetooth menu and remove Philips TAT3217 from the device list.
2. Turn off the Bluetooth function of your Bluetooth device.
3. Return earpieces to charging case, close the lid and re-open the lid.
4. Press button on box twice.
5. Follow steps in "Use your earpieces-connect the earpieces to your Bluetooth device."
6. Pair the earpieces with your Bluetooth device, select Philips TAT3217.

If there is no response from the earpieces, you can follow the below step to reset the hardware of your earpieces.

• Tap and hold multi-function touch for 10 seconds.

Technical data

• Music play time: 6 + 20 hours
• Talk time: 6 hours
• Charging time: 2 hours
• Lithium-ion battery 40 mAh on each earpiece, Lithium-ion battery 460 mAh on charging case
• Bluetooth version: 5.2
• Compatible Bluetooth profiles:
  • HFP (Hands-Free Profile)
  • A2DP (Advanced Audio Distribution Profile)
  • AVRCP (Audio Video Remote Control Profile)
• Supported audio codecs: SBC
• Frequency range: 2.402-2.480 GHz
• Transmitter power: < 13 dBm
• Operating range: Up to 10 meters (33 feet)
• USB-C port for charging
• Low battery warning: available

Note

• Specifications are subject to change without notice.

Frequently asked questions

My Bluetooth earpieces do not turn on.
The battery level is low. Charge the earpieces.

I cannot pair my Bluetooth earpieces with my Bluetooth device.
Bluetooth is disabled. Turn on your device and enable the Bluetooth function before you turn on your earpieces.

Pairing does not work.

• Put both earpieces into charging case.
• Make sure you have disabled the Bluetooth function of any previously connected Bluetooth devices.
• On your Bluetooth device, delete "Philips TAT3217" from the Bluetooth list.
• Pair your earpieces (see 'Pair the earpieces with your Bluetooth device for the first time').

The Bluetooth device cannot find the earpieces.

• The earpieces may be connected to a previously paired device. Turn off the connected device or move it out of range.
• Pairing may have been reset or the earpieces have been previously paired with another device. Pair the earpieces with the Bluetooth device again as described in the user manual. (see 'Pair the earpieces with your Bluetooth device for the first time').

My Bluetooth earpieces are connected to a Bluetooth stereo-enabled mobile phone, but music only plays on the mobile phone speaker.
Refer to the user manual of your mobile phone. Select to listen to music through the earpieces.

The audio quality is poor and a crackling noise can be heard.

• The Bluetooth device is out of range. Reduce the distance between your earpieces and Bluetooth device, or remove obstacles between them.
• Charge your earpieces.

The audio quality is poor when streaming from a mobile phone, is very slow or streaming does not work at all.
Make sure your mobile phone not only supports (mono) HSP/HFP but also supports A2DP and is BT4.0x (or higher) compatible (see 'Technical data').

Clean your headphones regularly.

• Use a clean, damp cloth to clean your headphones - especially the sound conduits and the microphone holes - regularly and avoid buildup of substances such as sweat or earwax.
• If any sweat or water droplets are left in the sound conduits, air holes or microphone holes, the sound level will temporarily drop or cut out entirely. This is not a malfunction. Use a soft, damp cloth to dry the headphones thoroughly. Alternatively, remove the earbud tips, turn the sound conduits downward and gently tap the headphones about five times on a dry cloth or similar to remove any water collected inside.
• Be sure the headphones are completely dry before charging and using. Avoid using disposable alcohol pads or other substances for cleaning.

Charge your headphones regularly.
If the headset is not used for a long time, the rechargeable battery will begin to lose its charge. To avoid this loss, please fully charge the battery at least once every three months.

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Important safety instructions

Hearing safety

• To avoid hearing damage, limit the time you use headphones at high volume and set the volume to a safe level. The louder the volume, the shorter the safe listening time is.

Be sure to observe the following guidelines when using your headphones.

• Listen at reasonable volumes for reasonable periods of time.
• Be careful not to adjust the volume continuously upwards as your hearing adapts.
• Do not turn up the volume so high that you can't hear what's around you.
• You should use caution or temporarily discontinue use in potentially hazardous situations.
• Excessive sound pressure from earpieces and headphones can cause hearing loss.
• Using headphones with both ears covered while driving is not recommended and may be illegal in some areas.
• For your safety, avoid distractions from music or phone calls while in traffic or other potentially dangerous environments.

General information

To avoid damage or malfunction:

• Do not expose headphones to excessive heat.
• Do not drop your headphones.
• Headphones shall not be exposed to dripping or splashing. (Refer to the IP rating of specific product)
• Do not allow your headphones to be submerged in water.
• Do not charge your headphones when the connector or socket is wet.
• Do not use any cleaning agents containing alcohol, ammonia, benzene, or abrasives.
• If cleaning is required, use a soft cloth, if necessary dampened with a minimum amount of water or diluted mild soap, to clean the product.
• The integrated battery shall not be exposed to excessive heat such as sunshine, fire or the like.
• Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.
• To achieve the specific IP rating, the charging slot cover must be closed.
• Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting a battery, can result in an explosion.
• Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid or gas.
• A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas.
• To avoid risk of fire, the equipment is supplied only by external power source which output shall comply with PS1 (with output capacity less than 15W)

Operating and storage temperatures and humidity

• Store in a place where the temperature is between -20°C (-4°F) and 50°C (122°F) with up to 90% relative humidity.
• Operate in a place where the temperature is between 0°C (32°F) and 45°C (113°F) with up to 90% relative humidity.
• Battery life may be shorter in high or low temperature conditions.
• Replacement of a battery with an incorrect type risks severely damaging the headphones and the battery (for example, in the case of some lithium battery types).

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