LG HR832T Service Manual
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LG HR832T Service Manual

LG HR832T Service Manual

Blu-ray disc player with built-in hdd & hd tuner
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P/NO : AFN75494625
SEPTEMBER, 2012
BLU-RAY DISC PLAYER
with BUILT-IN HDD & HD TUNER
SERVICE MANUAL
MODEL: HR832T/ HR835T
CAUTION
BEFORE SERVICING THE UNIT, READ THE "SAFETY PRECAUTIONS"
IN THIS MANUAL.
Internal Use Only
Website http://biz.lgservice.com

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  • Page 1 Internal Use Only Website http://biz.lgservice.com BLU-RAY DISC PLAYER with BUILT-IN HDD & HD TUNER SERVICE MANUAL MODEL: HR832T/ HR835T CAUTION BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS” IN THIS MANUAL. P/NO : AFN75494625 SEPTEMBER, 2012...
  • Page 2 CONTENTS SECTION 1 ..SUMMARY SECTION 2 ..CABINET & MAIN CHASSIS SECTION 3 ..ELECTRICAL SECTION 4 ..BCM7632 F/E LOADER PART SECTION 5 ..REPLACEMENT PARTS LIST...

  • Page 3: Table Of Contents

    SECTION 1 SUMMARY CONTENTS PRODUCT SAFETY SERVICING GUIDELINES FOR HD RECORDER / BLU-RAY COMBO PRODUCTS .............. 1-3 SERVICING PRECAUTIONS ........................1-4 • GENERAL SERVICING PRECAUTIONS • INSULATION CHECKING PRODEDURE • ELECTROSTATICALLY SENSITIVE (ES) DEVICES PROGRAM UPDATE GUIDE ........................1-5 1. MAKING SOFTWARE UPGRADE TO USB OR DISC ................1-5 2.

  • Page 4: Product Safety Servicing Guidelines For Hd Recorder / Blu-Ray Combo Products

    When servicing this product, under no circumstances should the original design be modified or altered without permission from LG Corporation. All components should be replaced only with types identical to those in the original circuit and their physical location, wiring and lead dress must conform to original layout upon completion of repairs.

  • Page 5: Servicing Precautions

    SERVICING PRECAUTIONS CAUTION: Before servicing the HD RECORDER / BLU-RAY Electrostatically Sensitive (ES) Devices COMBO covered by this service data and its supplements and Some semiconductor (solid state) devices can be damaged addends, read and follow the SAFETY PRECAUTIONS. easily by static electricity. Such components commonly are NOTE: if unforeseen circumstances create conflict between called Electrostatically Sensitive (ES) Devices.

  • Page 6: Program Update Guide

    PROGRAM UPDATE GUIDE 1. MAKING SOFTWARE UPGRADE TO USB OR DISC 1-1. Software Upgrade to Disc 1) Do Physical format as ISO9660 or JOLIET fi le system 2) Don’t care about the CD Volume label 3) Write Main SW fi le and Back up SW fi le on Root a) Main SW : LG_BR_7000B32.ROM-00 b) Back up SW...

  • Page 7: Software Upgrade

    PROGRAM UPDATE GUIDE 2. SOFTWARE UPGRADE 1) Select “Home” button in Remocon. 2) Insert upgrading USB or Disc to set. 3) After about 10 seconds, system display a pop-up for program upgrade. 4) Move cursor to “OK” in pop-up and press “ENTER” key.

  • Page 8: Network Update

    PROGRAM UPDATE GUIDE 3. NETWORK UPDATE You can update the fi rmware by connecting your unit device directly to the S/W update server. Confi guring Network Settings To update the fi rmware by connecting your player directly to the S/W update server, your player must be con- nected to network.
  • Page 9 PROGRAM UPDATE GUIDE NETWORK UPDATE If newer version exists, 4) If newer version exists, the message “A new update was found. Do you want to download it ?” appears. Select OK to download the update. (Selecting CANCEL will end the update.) 5) The player starts downloading the newest update from the SBP server.

  • Page 10: System Information

    PROGRAM UPDATE GUIDE 9) When update is completed, the message, “Update is complete.” will appear, and the power will turn off automatically after 5 seconds. 10) Turn the power back on. The system now operates with the new version. 4. SYSTEM INFORMATION 1) Press “Home”...

  • Page 11: Specifications

    SPECIFICATIONS • GENERAL Power requirements: AC 200 ~ 240 V, 50 / 60 Hz Power consumption: 30 W Dimensions (approx.) : 430 X 58 X 299 mm (W x H x D) without foot Net weight (approx.) : 3.33 kg Operating temperature : 5 °C to 35 °C Operating humidity :...
  • Page 12 SECTION 2 CABINET & MAIN CHASSIS CONTENTS EXPLODED VIEWS ............................. 2-2 1. CABINET AND MAIN FRAME SECTION ....................2-2 2. DECK MECHANISM SECTION, BM12H3 (IM11)..................2-3 3. PACKING ACCESSORY SECTION ......................2-4...

  • Page 13: Exploded Views

    EXPLODED VIEWS 1. CABINET AND MAIN FRAME SECTION OPTIONAL PARTS...

  • Page 14: Deck Mechanism Section, Bm12H3 (Im11)

    2. DECK MECHANISM SECTION, BM12H3 (IM11) 1439 1002 A001 1001 1005 1003 1004 1026 1025 1030 1437 1437 1024 1025 1012 1049 1017 1433 1437 1024 1013 1015 1011 1016 1020 1031 1431 1019 A005 1043 1050 1018 1045 1439...

  • Page 15: Packing Accessory Section

    3. PACKING ACCESSORY SECTION 811 Plug Ass’y 1way (Black) 801 Instruction Ass’y 808 Battery 900 Remote Control 803 Packing 803 Packing 804 Bag 802 Box...
  • Page 16 SECTION 3 ELECTRICAL CONTENTS DIGITAL DISPLAY & MEDIA TRAINING MASTER ................. 3-2 ONE POINT REPAIR GUIDE ......................... 3-68 1. NO POWER PROBLEM ........................3-68 2. VFD DOESN’T DISLPAY ........................3-69 3. NO BOOTING WHEN YOU TURN THE UNIT ON, “HELLO” OR “WAIT” ON FRONT PANEL ... 3-70 4.
  • Page 17 DIGITAL DISPLAY & MEDIA TRAINING MASTER Objective: To provide clear and concise guidelines for customer service agents to handle calls on box goods calls. 1. DISTORTED PICTURE 1-1. Lines on Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect What cables is the BD to the TV and if connected properly.
  • Page 18 DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-2. Ghost Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
  • Page 19 DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-3. Rolling Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
  • Page 20 DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-4. Shaky Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
  • Page 21 DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-5. Blurry Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
  • Page 22 DIGITAL DISPLAY & MEDIA TRAINING MASTER 2. NO PICTURE 2-1. Black Screen The entire screen is black. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote con- troller.
  • Page 23 DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-2. Blue Screen The entire screen is a solid blue color. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote con- troller.
  • Page 24 DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-3. Snowy Screen A snowy picture is when black and white dots are all over the screen. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote con- troller.
  • Page 25 DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-4. No Signal A “no signal” message appears on the screen of the display. Make sure the customer did not select 480i resolution in the Does the BD on-screen menu of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote con- troller.
  • Page 26 DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-5. Invalid Format or Format Not Supported Make sure the customer’s simultaneously connecting analog component cable with HDMI cable. And then If Copy Protected Disc is playing back, Is the customer using a analog component output is no picture. Only when the analog output digital cable connection? is 480i, you can see the picture.
  • Page 27 DIGITAL DISPLAY & MEDIA TRAINING MASTER 3. PICTURE COLOR 3-1. No Color The video displays no color and only shows in black and white. Determine what cables the customer is using to connect the BD What cables is the customer to the TV and if connected properly.
  • Page 28 DIGITAL DISPLAY & MEDIA TRAINING MASTER 3-2. Poor Color The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to a screen. Determine what cables the customer is using to connect the BD to What cables is the customer the TV and if connected properly.
  • Page 29 DIGITAL DISPLAY & MEDIA TRAINING MASTER 4. NOISE/AUDIO PROBLEMS 4-1. No Audio The customer is not able to get audio. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
  • Page 30 DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-2. Distorted Audio The audio sounds muffled, scratchy, or the audio skips. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
  • Page 31 DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-3. Humming/Clicking Noise The unit is making a humming noise or a clicking noise. BDs make a slight hum when playing discs. Does the noise only A clicking noise or a noise interfering with audio may indicate a problem. happen when a disc Try multiple discs.
  • Page 32 DIGITAL DISPLAY & MEDIA TRAINING MASTER 5. MISCELLANEOUS 5-1. No Power The unit will not turn on. Is the unit plugged in? Make sure the unit is plugged into a surge protector or the wall. Does the unit turn on See if the unit will turn on when the power button the unit is pressed.
  • Page 33 DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-2. Disc Error The unit displays “disc error” when a disc is inserted into the BD player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
  • Page 34 DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-3. Unit Locks Up Unit does not respond to any commands. If the unit will turn on or off with the button on the unit, Does the unit respond to troubleshoot the remote control. Please refer to the buttons on the unit? Remote Control Not Working call flow.
  • Page 35 Please refer to the OM for instructions on how to program remote to TV. Customer wants to program a remote Does the customer want to other than Zenith or LG, the customer will need to contact program their remote? the manufacturer of the remote control. Codes do not work, remote is not compatible.
  • Page 36 DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-6. Will Not Play Disc The unit will not play a disc when a disc is inserted into the player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
  • Page 37 DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-7. Disc Freezes or Skips The audio and video freeze and skip during play back of a BD or DVD disc. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
  • Page 38 DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-8. Can Access Menu, but Not Play a Movie The disc menu is displayed but the disc will not play. Go into the system information screen of the BD player. To access this menu, bring up the main menu. Go to TV aspect, Check the system information highlight 16:9, press 1397139 and hit enter.
  • Page 39 DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-10. Aspect Ratio The customer has bars on the top and bottom of the screen, the left and right of the screen, or both. A full screen movie played on a wide screen TV will have bars Is the movie on the left and right side of the TV.
  • Page 40 DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-11. My Unit Won’t Upconvert The customer has a problem with getting the unit to change resolutions to 480p, 720p, 1080i, or 1080p. Ask the customer to press stop to stop the disc from playing. Is the disc Ask the customer to press the resolution button to change the resolution.
  • Page 41 DIGITAL DISPLAY & MEDIA TRAINING MASTER 6. BLU-RAY PLAYER 6-1. Slow Loading Times for BDs The loading times for a blu-ray disc is 30 seconds. Why does it take so When a customer switches from one disc to another, the lens long to load my BDs? will change which is what causes the delay.
  • Page 42 DIGITAL DISPLAY & MEDIA TRAINING MASTER 7. NETFLIX 7-1. Network Setup (By connecting the unit to broadband Internet, you can use Netflix function) Connect the player’s LAN port to the corresponding port on your Modem Check the Network Router using a LAN cable. Use a commercially available straight LAN cable Connection (Category 5/CAT5 or better with RJ45 connector) If there is a DHCP (Dynamic Host Configuration Protocol) server on the...
  • Page 43 DIGITAL DISPLAY & MEDIA TRAINING MASTER 7-2. Activation Activating the unit establishes a connection between the unit and Netflix account Visit www.netflix.com/LG for your free trial. Netflix member? After finishing to join the Netflix, select the [activate] then press ENTER Wait for the activation screen to appear on your TV screen.
  • Page 44 DIGITAL DISPLAY & MEDIA TRAINING MASTER 7-4. ESN (Electronic Serial Number) Validation Select [OTHERS] on the [Setup] menu. And then Select [Netflix] on the [OTHERS] menu. And then Check [Netflix ESN].) Does it begin with “LGE-XXXXX-” followed by “8-digit” ? If not, the set has a bad ESN (It should not happen) ->...
  • Page 45 DIGITAL DISPLAY & MEDIA TRAINING MASTER 7-5. Less Bandwidth and less resolution movie than expected The Quality indicator during movie retrieval corresponds to the following bandwidth requirements: • 1.0 Mbps • 1.5 Mbps • 2.6 Mbps • Best quality is 3.8 Mbps Do you have adequate We recommend a minimum connection speed of 1.5Mbps.
  • Page 46 DIGITAL DISPLAY & MEDIA TRAINING MASTER 7-6. Errors from Netflix server Following operations could be abnormal if Netflix server is dead • Activation • Queue retrieving • Movie playback • Category list Is it activated successfully? If Netflix NCCP server is dead, it fails in activating even if ESN is valid, Does it fail to retrieve queue Network is setup correctly but it fails in retrieving the queue list, data? (Title List)
  • Page 47 DIGITAL DISPLAY & MEDIA TRAINING MASTER 8. YouTube 8-1.Frequent buffering happens while playing videos. Network Condition Meter indicate current network speed between BD Player and YouTube stream server. To play videos without buffering, Network Condition Meter should have more than 3 Bars. Do you have adequate broadband We recommend a minimum connection speed of 1.5Mbps.
  • Page 48 DIGITAL DISPLAY & MEDIA TRAINING MASTER 9. CINEMANOW 9-1. Entering the Cienmanow Function. (Before using the Cinemanow function, it guides a user network status) To enter cinemanow mode, it try to check internet connection. If failed, it displays the popup message to the user. Does It connect to internet? User can move to [Home] menu or [Network setting] menu as our guideline.
  • Page 49 DIGITAL DISPLAY & MEDIA TRAINING MASTER 9-2. Activation (To rent or buy titles, a user must activate the player, Activating the unit establishes a connection between the unit and Cinemanow account) Visit www.cinemanow.com/activate If you are not member of cinemanow, Request activation code press “Get started”...
  • Page 50 DIGITAL DISPLAY & MEDIA TRAINING MASTER 9-3. Purchase titles (To watch the stream video, you should browse and buy titles at the player.) To rent a title is more cheaper than buy, Select the title that you want but it only available 24 hour period, starting from the first time they are played.
  • Page 51 DIGITAL DISPLAY & MEDIA TRAINING MASTER 9-4. Less Bandwidth and less resolution movie than expected The Quality indicator during movie retrieval corresponds to the following bandwidth requirements: • 1 box is 0.7 Mbps • 2 boxs is 1.0 Mbps • 3 boxs is 1.5 Mbps •...
  • Page 52 DIGITAL DISPLAY & MEDIA TRAINING MASTER 9-6. Check your internet connection Before starting cinemanow service, it is checked whether internet is connected or not, but during the network communication, it is detected that internet connection is closed. # Check Internet Access A user make it sure that internet connection is working.
  • Page 53 A user can consult ISP or IT manager. Still you have a problem, LG examine it for the detail reason. There is a problem with your connection. Please make sure your internet connection is working properly. 3-38...
  • Page 54 To connect DLNA server, user must have PC with DLNA server program or NAS with DLNA server certifi ed. LG gives Home link bundle SW disc(PC DLNA Program for Windows). Another way is to use just fi le sharing method, this is based on the standard of CIFS (Common Internet File System).
  • Page 55 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-3. How can I connect network? External Internet Network Connection AV Connection DLNA Servers or DLNA Server Software or NAS Share Folder PC Share Folder DLNA/CIFS File Sharing Range In home network, Access Point is connected to PC, NAS, BD player, etc. Home link operation is guaranteed within only one Access Point.
  • Page 56 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-4. How can I Install PC bundle program for DLNA? PC and BD Player are connected to one access point. Check your network Check Setup -> Network Status, is it connected normally? Insert bundle CD in your PC and install program. Install PC Bundle SW PC Server adds Firewall Exception of nero mdeia server automatically.
  • Page 57 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-5. How can I Share new files and folders using DLNA? 1. Double-click the “Nero MediaHome 4 Essentials” icon on the desktop tray. 2. Click [Network] icon on the left and define your network name in the [Network name] field.
  • Page 58 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-7. Network Error case 1. Check Unit Network Status No Server Found 2. Check the server and BD Player are connected to same access pointer. 3. Check server turn on. 1.Check Server status 2.if Server is ok, retry to conect server Network Error, 3.if server has no response, restart server Congestion Error...
  • Page 59 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-8. Video Media Error case 1. Check your share folders on the media server program in the PC. 2. Find file you want to play. Cannot play this file 3. Check that file extension is avi, mpg, mpeg. 4.
  • Page 60 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-9. I can not find Nero media server 1.Local Area Network Should be connected Check Unit Network Statu 1.Check that computer’s IP Address subset is same with player’s. (ex, Unit 192.168.1.15, computer 192.168.1.xxx ) Check PC Network status 1.Check Network Interface.
  • Page 61 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-10. Movie Playability Error Case 1. Check video codec : ResumeStop/Search/Marker are not supported when the video codec is MPEG1 ResumeStop/Search/Marker are 2. Check AVI file structure not supported : A AVI file without index table does not support ResumeStop/Search/Marker 3.
  • Page 62 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-12. Folder Sharing in Windows XP 1. Right-click the appropriate folder > Click Sharing and Security... > As shown below [picture 1] and [picture 2], Properties window is shown. Properties window is changed as shown below [Picture 1] and [Picture 2] with check [Use simple fi le sharing] in [Tools]-[Folder options]-[View] but available to set sharing with check or not.
  • Page 63 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-13. Folder Sharing in Windows Vista 1. By default, folder sharing process is same as Windows XP. 2. The other things is the menu as shown below picture and Remember to release “Password-protected sharing” option. In control panel >...
  • Page 64 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-14. No Server Found 1. Check Computer Turn On 2. Check Computer is same network router. 3. Try Rescanning Button (Blue Button) No Server Found 4. Then if Server is not found at Server Menu, Check Network property. (No Server icon At server Menu) Start ->...
  • Page 65 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-15. I can not find shared folder on the Select a Server window 1. Check the network sharing is based on DLNA or CIFS Check your Network Sharing - Server displayed on “Select a Server” has blue ball ( ) is based on DLNA.
  • Page 66 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-16. User can go directly last used folder after power up. But it may happen not to go directly last used folder. • Wait 5 or 6 second after displaying the Home Menu, then enter the My Media Menu (See the following figure) : If you enter the Home link during the background server search time, Can’t find the used folder when...
  • Page 67 DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-17. What do I input for requiring ID and Password? When you share folder on your PC, you may share folder with user ID and Password. If it’s needed ID/Password for using the shared folder, you can enter ID/Password by using Keyboard menu. If you can not see folder’...
  • Page 68 DIGITAL DISPLAY & MEDIA TRAINING MASTER 11. WIRELESS NETWORK SETUP 11-1. Basic Guidance for wireless network troubles. ■ Expectable Causes 1. BD-Player maybe do not receive the radio frequency signal interrupted by different obstacle. The obstacle can be walls, objects, and the other wireless device. Or the distance between AP and BD-Player can be the interrupting.
  • Page 69 DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-2. When no Access Points or SSID after access point searching ■ Possible Solutions (By router confi guration change) 1. Check that country setup of AP. The country setup should be set in each country.
  • Page 70 DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-3. When access point connection failed. ■ Expectable Causes 1. A wrong security key. 2. Interference between BD-Player and router. 3. Some obstacles like walls, long distance or another wireless device. ■ Possible Solutions 1.
  • Page 71 DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-4. When wireless dynamic IP is not set. ■ Expectable Causes 1. Interference between BD-Player and router. 2. Wrong confi guration of IP address of AP. ■ Possible Solutions 1. AP should be used as DHCP server. Check whether DHCP server of AP is activated or not.
  • Page 72 DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-5. When only the WAN is not connected ■ Expectable Causes 1. Some problems between AP(router) and ISP(Internet Service Provider) 2. Simple Data Packet Error by Interference between BD-Player and router. ■ Possible Solutions 1.
  • Page 73 DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-6. When both WAN and LAN are not connected in the connection status Retry wireless network setup at the beginning If not working Reset AP to be factory initial status Retry wireless network setup at the beginning If not working Confirm if there are no troubles home local internet line by PC.
  • Page 74 DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-7. When Push Button is not working ■ Expectable Causes & Solutions of Push-Button is not detected 1. This BD-Player’s push button is same meaning of AP’s WPS-Button. To connect with push button function, user must push button of AP and push button of BD-Player.
  • Page 75 DIGITAL DISPLAY & MEDIA TRAINING MASTER 12. VUDU 12-1. Entering the Vudu. (Before using the Vudu function, it guides a user network status) To enter cinemanow mode, it try to check internet connection. Does It connect to internet? If failed, it displays the popup message to the user. User can move to [Home] menu or [Network setting] menu as our guideline.
  • Page 76 DIGITAL DISPLAY & MEDIA TRAINING MASTER 12-3. Purchasing titles (To watch the stream video, you should browse and buy titles at the player.) Rental videos are available for up to 30 days. Select the title and Once you start to play the movie, your viewing period is initiated. Select [Buy] tab in Movie Details Viewing periods differ by movie, but are typically either 24 or 48 hours.
  • Page 77 DIGITAL DISPLAY & MEDIA TRAINING MASTER 12-4. Less Bandwidth and less resolution movie than expected While playing a movie, press ENTER or DISPLAY to show the movie info bar, Switching movie quality level and then use b B to select a movie quality level (HDX, HD or SD) and press ENTER to confirm.
  • Page 78 DIGITAL DISPLAY & MEDIA TRAINING MASTER 13. PICASA 13-1. Create Picasa Web Albums Account Don’t have a Picasa Visit “piccasaweb.google.com” and click the “Create an Account >>” button. Web Albums account? You can get 1GB of free storage which can store about 4,000 pictures. 13-2.
  • Page 79 DIGITAL DISPLAY & MEDIA TRAINING MASTER 14. PANDORA 14-1. Pandora Initial Network Error Policy Pandora Start Does startup Does DNS query query successes Is Ethernet cable from Pandora successes? connected? server? “ Check Ethernet cable” Pop - up Is Ethernet cable connected? “...
  • Page 80 DIGITAL DISPLAY & MEDIA TRAINING MASTER 14-2. Pandora Initial Network Error Policy Pandora Start • A1 : Loading Screen • A2 : Checking Account • A3 : Activation Page • B1 : Sign- In Screen • B2 : Username list Screen •...
  • Page 81 DIGITAL DISPLAY & MEDIA TRAINING MASTER 14-3. Player Buffering Policy ■ When does the "Buffering" pop-up appears? If there is no more data to play at the buffer. The buffer can store about 90 seconds of music data. ■ How much data is buffered? - At the begging of music, 1) If the network is faster than 128Kbps, buffers 16Kbytes of music data and start playing.
  • Page 82 DIGITAL DISPLAY & MEDIA TRAINING MASTER 15. ACCUWEATHER 15-1. The Request cannot be processed There may be network congestions. Is “The Request cannot be Please retry it 2 or 3 more times. processed.” message displayed? If it is Home menu, no data will be displayed. If it is Favorite City menu, it will return to the favorite city list.
  • Page 83 ONE POINT REPAIR GUIDE 1. NO POWER PROBLEM No power problem occurs when you power on the unit. 1-1. F101, BD101 1-1-1. Solution Replace F101, BD101 on SMPS board. 1-1-2. How to troubleshoot (Countermeasure) 1) Look at the physical of fuse F101. 2) Check the bridge diode BD101.
  • Page 84 ONE POINT REPAIR GUIDE 2. VFD DOESN’T DISLPAY Timer board doesn’t work. (abnormal display) 2-1. ZD121 2-1-1. Solution Replace ZD121 on SMPS board. 2-1-2. How to troubleshoot (Countermeasure) 1) Check P101 in pin3 --> VKK -29 VA at power. 2-1-3. Service hint (Any picture / Remark) 3-69...
  • Page 85 ONE POINT REPAIR GUIDE 3. NO BOOTING WHEN YOU TURN THE UNIT ON, “HELLO” OR “WAIT” ON FRONT PANEL When you turn on your set, it will display “HELLO” or “WAIT” on front panel, and it will not boot-up normally. 3-1.
  • Page 86 ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” or “WAIT” on front panel, and it will not boot-up normally. 3-2. IC605 3-2-1. Solution Replace IC605 on main board. 3-2-2. How to troubleshoot (Countermeasure) 1) Please check the IC605 on your eyes. 2) Check the /CE signal of IC605 pin9.
  • Page 87 ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” or “WAIT” on front panel, and it will not boot-up normally. 3-3. IC600 ~ IC603 3-3-1. Solution Replace IC600~IC603 on main board. 3-3-2. How to troubleshoot (Countermeasure) 1) Please check 1.5 V of C591.
  • Page 88 ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” or “WAIT” on front panel, and it will not boot-up normally. 3-4. IC500 3-4-1. Solution Replace IC500 on main board. 3-4-2. How to troubleshoot (Countermeasure) 1) Please check 1.2 V of C224 on main board. Please check 3.3 V of R243 on main board.
  • Page 89 ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” or “WAIT” on front panel, and it will not boot-up normally. 3-5. COIL USING IN DCDC IC(L201, L206) 3-5-1. Solution Re-soldering the Coil. 3-5-2. How to troubleshoot (Countermeasure) 1) Please check 1.2 V of IC201, 1.5V of IC202.
  • Page 90 ONE POINT REPAIR GUIDE 4. NO HDD DETECTED When you access the internal HDD, it will display “No HDD detected” on the screen. 4-1. 5 V DCDC COIL AND HDD CABLE 4-1-1. Solution Re-soldering L292N, change the IC900. 4-1-2. L292N How to troubleshoot (Countermeasure) Refer to the previous page.
  • Page 91 ONE POINT REPAIR GUIDE 5. DISC TRAY CAN NOT OPEN, CLOSE/ DISC READING PROBLEM When you want to play the BD Disc, you can not open, read disc. 5-1. IC202 5-1-1. Solution Check the CN701, CN705, CN707 around. 5-1-2. How to troubleshoot (Countermeasure) 1) Check the FFC cable of CN701, CN705, CN707.
  • Page 92 ONE POINT REPAIR GUIDE 6. NO FLD DISPLAY/ NO REMOTE CONTROL When you turn on your set, there is no FLD Display and no RMC control. 6-1. FRONT FFC CABLE, MICOM IC 6-1-1. Solution Check the Front FFC cable. Check MICOM. Check FLD power.
  • Page 93 ELECTRICAL TROUBLESHOOTING GUIDE 1. POWER SUPPLY ON SMPS BOARD No 5.3 VA Replace F101 Is F101 normal? (same fuse) Replace BD101. Is BD101 normal? Is R101 normal? Replace R101. Is the V Is D102 normal? (13 V~27 V) supplied to IC101 pin4? Check or replace D102.
  • Page 94 ELECTRICAL TROUBLESHOOTING GUIDE No 3.8 VA Is the Vcc supplied to D131 Check SMPS primer side. anode? Is the D131 D131 OK? Check or replace D131. output 3.8 V? Is L124 C124 OK? Check or replace C124. inserted properly? Re-insert or re-soldering L124.
  • Page 95 ELECTRICAL TROUBLESHOOTING GUIDE No -29 VA Is the Vcc supplied to Check SMPS primer side. D122? Is the D122 D122 OK? Check or replace D122. output -29 V? C122 OK? Check or replace C122. R122 OK? Check or replace R122. Check soldering connector P101.
  • Page 96 ELECTRICAL TROUBLESHOOTING GUIDE No FD( + ) Is the Vcc supplied to D121 Check SMPS primer side anode? Is the D121 D121 OK? Check or replace D121. output -21V? C120 OK? Check or replace C120. Check soldering connector P101. No FD( - ) Is the Vcc -29 V supplied to ZD121 Check no -29 VA.
  • Page 97 ELECTRICAL TROUBLESHOOTING GUIDE 2. POWER SUPPLY ON MAIN BOARD No 1.2 V Is the Check 5.3 VA on SMPS board. Vcc 5.3 V supplied to IC201 pin2? Check P_CON_5.3 V signal Is there 3 V at IC100 pin5? from IC302 (MICOM). Is there pulse 5 V at IC201 Check or replace L201.
  • Page 98 ELECTRICAL TROUBLESHOOTING GUIDE No 1.5 V Is the Check 5.3VA on SMPS Board. Vcc 5.3 V supplied to IC202 pin2? Check P_CON_5.3 V signal Is there 3 V at IC202 pin6? from IC302 (MICOM). Is there pulse 5 V at IC202 Check or replace L206.
  • Page 99 ELECTRICAL TROUBLESHOOTING GUIDE No Vcc_12 V_LOADER / HDD_12 V Is the Check 13VA on SMPS board. Vcc 13 V supplied to IC206 pin2? Check PWR_CTL signal Is there 3 V at IC206 pin1? from IC302 (MICOM). Check IC206 and replace. No 5 V_HDD Is the Check 13VA on SMPS board.
  • Page 100 ELECTRICAL TROUBLESHOOTING GUIDE No 5 V_LOADER Is the Check 5.3 VA on SMPS board. Vcc 5.3 V supplied to IC207 pin1? Check PWR_CTL signal Is there 3 V at IC207 pin4? from IC302 (MICOM). Check IC207 and replace. No SW_FD( + ) Is the Check FD( + ) on SMPS board.
  • Page 101 ELECTRICAL TROUBLESHOOTING GUIDE 3. POWER ON Power on Front I/F "HELLO" Front I/F cable connect. display on VFD cable connection Display "LG LOGO" Proper display cable connection display on monitor cable connect. Normal TV function OK 3-86...
  • Page 102 ELECTRICAL TROUBLESHOOTING GUIDE 4. SYSTEM PART Power on “HELLO” IC302 Check 3 VA from SMPS. display on VFD Vcc 3.3 VA IC302 Replace X301. pin12, 13, 14 Replace IC301 MICOM. Main Board CN1100 Check SMPS and -29VA,FD-,SW_FD+,5.3VA power on main board. VFD_CLK, VFD_DATA_OUT, Check IC301 MICOM.
  • Page 103 ELECTRICAL TROUBLESHOOTING GUIDE IC500, "LG Logo" Check IC201,IC202,IC203 IC605 Vcc 1.2V, 3.3V, display on Monitor and SMPS. 1.5V OK ? IC600, Check IC202 IC601,IC602,IC603 Vcc and SMPS. 1.5V OK ? X501 Replace X501. 27.000 MHz OK ? Signal Replace IC605 NAND_DATA (NAND flash).
  • Page 104 ELECTRICAL TROUBLESHOOTING GUIDE 5. NO CVBS VIDEO OUTPUT WHEN PLAY DISC No CVBS video on display Check IC500 BCM7632 Vcc Is there CVBS signal on? or replace IC500 BCM7632. Is there CVBS Check L802. signal on C893? Check JK801 and RCA cable connection. 3-89...
  • Page 105 ELECTRICAL TROUBLESHOOTING GUIDE 6. NO COAXIAL OUTPUT WHEN PLAY DISC No coaxial audio output Check IC500 BCM7632 Vcc Is there signal on R525, R872? or replace IC500 BCM7632. Check R873, C874 Is there signal or replace. on R873, C874? Check JK801 and coaxial cable connection.
  • Page 106 ELECTRICAL TROUBLESHOOTING GUIDE 7. NO ANALOG AUDIO L/R OUTPUT WHEN PLAY DISC No analog L/R audio output Is there Check IC500 BCM7632 Vcc signal IC804 pin1, 2, or replace IC500 BCM7632. 23, 24? Is there Check IC302 MICOM. reset high on IC804 pin19? Is there signal IC804 pin3, 6,17...
  • Page 107 ELECTRICAL TROUBLESHOOTING GUIDE 8. NO HDMI OUTPUT WHEN PLAY DISC No HMDI audio / video output Check L811, D801 and JK803 pin18 Vcc 5.3 VA OK? Vcc 5.3 VA from SMPS. Check hot plug detect JK803 pin19 HPD signal from TV. about 3.8 V OK? Is there Check IC500 BCM7632 Vcc...
  • Page 108 ELECTRICAL TROUBLESHOOTING GUIDE 9. NO DVB-T TUNER OUTPUT Check the RF cable Is there a signal at TU1001 pin12,21,22 or R1037, R1036,R1010? TU1001 Check L1001 & IC208. Vcc pin2 (5 V) OK ? TU1001 Check IC1002 (3.3V), VCC Pin 3, 9 (3.3V), IC1003 (1.2V).
  • Page 109 WAVEFORMS 1. SYSTEM PART IC500 IC500 BCM7632 XTAL 27 MHz 3-94...
  • Page 110 2. SYSTEM PART - MEMORY IC500 BCM7632 DDR3_BA0 IC500 BCM7632 DDR3_nWE IC500 BCM7632 DDR3_nCAS IC500 BCM7632 DDR3_CLK01 3-95...
  • Page 111 3. HDMI PART H_SCL H_SDA HDMI_CLK_n HDMI_1_N 3-96...
  • Page 112 WIRING DIAGRAM X pin : FFC X pin : Board to Board : SATA : Harness HDMI ETHERNET DVB-T TUNER SMPS Board 2 pin (189x85) MAIN Board 45 pin 8 pin 5 pin 20 pin MD Assy TIMER BOARD 3-97...
  • Page 113 1. B to B Connector, SMPS to Main 2. Harness Cable, Fan to Main Board 3. FFC, MD Assy to Main Board 4. FFC, MD Assy to Main Board 5. FFC, MD Assy to Main Board 6. FFC, Timer Board to Main Board 7.
  • Page 114 BLOCK DIAGRAMS 1. OVERALL BLOCK DIAGRAM 3-99...
  • Page 115 2. SMPS BOARD BLOCK DIAGRAM 3-100...
  • Page 116 3. MAIN BOARD - SYSTEM BLOCK DIAGRAM 3-101...
  • Page 117 4. MAIN BOARD - INPUT/ OUTPUT BLOCK DIAGRAM 3-102...
  • Page 118 5. MAIN BOARD - TUNER BLOCK DIAGRAM 3-103...
  • Page 119 6. FRONT TIMER BOARD BLOCK DIAGRAM 3-104...
  • Page 120 7. MAIN BOARD POWER SIGNAL 3-105...
  • Page 121 8. MAIN BOARD - SYSTEM & TUNER POWER SIGNAL 3-106...
  • Page 122 9. MAIN BOARD - INPUT/ OUTPUT POWER SIGNAL 3-107...
  • Page 123 10. FRONT TIMER BOARD POWER SIGNAL 3-108...
  • Page 124 BE MODIFIED OR ALTERED WITHOUT PERMISSION FROM THE ACTUAL CIRCUIT USED. THIS WAY, 2. Voltages are DC-measured with a digital voltmeter FROM THE LG CORPORATION. ALL COMPONENTS IMPLEMENTATION OF THE LATEST SAFETY AND during Play mode. SHOULD...
  • Page 125 2. MAIN - POWER CIRCUIT DIAGRAM MAIN-POWER EAX64984501-SD#1 2012. 08. 21 3-111 3-112...
  • Page 126 3. MAIN - MICOM CIRCUIT DIAGRAM MAIN-MICOM EAX64984501-SD#2 2012. 08. 21 3-113 3-114...
  • Page 127 4. MAIN - BCM7632 #1 CIRCUIT DIAGRAM MAIN-BCM7632#1 : WAVEFORM NUMBER EAX64984501-SD#3 2012. 08. 21 3-115 3-116...
  • Page 128 5. MAIN - BCM7632 #2 CIRCUIT DIAGRAM MAIN-BCM7632#2 : WAVEFORM NUMBER EAX64984501-SD#4 2012. 08. 21 3-117 3-118...
  • Page 129 6. MAIN - DDR3 NAND CIRCUIT DIAGRAM MAIN-DDR3 NAND EAX64984501-SD#5 2012. 08. 21 3-119 3-120...
  • Page 130 7. MAIN - FRONT END CIRCUIT DIAGRAM MAIN-FRONT END EAX64984501-SD#6 2012. 08. 21 3-121 3-122...
  • Page 131 8. MAIN - A/V OUTPUT CIRCUIT DIAGRAM : WAVEFORM NUMBER MAIN-A/V OUTPUT EAX64984501-SD#7 2012. 08. 21 3-123 3-124...
  • Page 132 9. MAIN - USB HUB CIRCUIT DIAGRAM MAIN-USB HUB EAX64984501-SD#8 2012. 08. 21 3-125 3-126...
  • Page 133 10. MAIN - DVB-T TUNER/ 3D CIRCUIT DIAGRAM MAIN:DVB-T TUNER/3D EAX64984501-SD#9 2012. 08. 21 3-127 3-128...
  • Page 134 11. FRONT TIMER CIRCUIT DIAGRAM FRONT TIMER EAX65034601-SD 2012. 08. 21 3-129 3-130...
  • Page 135 CIRCUIT VOLTAGE CHART VOLTAGE VOLTAGE PIN NO. DESCRIPTION PIN NO. DESCRIPTION EE MODE PLAY with TUNER REC. EE MODE PLAY with TUNER REC. IC201 (AOZ1037) IC804 (CS4353) 5.33 5.32 3.30 3.30 VOUT 1.23 1.23 3.30 3.30 IC202 (AOZ1072) 3.30 3.30 5.34 5.33 VBIAS...
  • Page 136 PRINTED CIRCUIT BOARD DIAGRAMS 1. MAIN P.C. BOARD (TOP VIEW) 3-133 3-134...
  • Page 137 MAIN P.C. BOARD (BOTTOM VIEW) 3-135 3-136...
  • Page 138 2. SMPS P.C. BOARD (TOP VIEW) NOTE) Warning Parts that are critical with respect to risk of fire or electrical shock. (BOTTOM VIEW) 3-137 3-138...
  • Page 139 3. FRONT TIMER P.C. BOARD (TOP VIEW) (BOTTOM VIEW) 3-139 3-140...
  • Page 140 SECTION 4 BCM7632 F/E LOADER PART CONTENTS ONE POINT REPAIR GUIDE ........................4-2 1. ABNORMAL MD OPERATION ......................... 4-2 2. "ALL BD DISC" READING ERROR ......................4-3 3. "ALL DVD DISC" READING ERROR ....................... 4-4 4. "ALL CD DISC" READING ERROR ......................4-5 5.

  • Page 141: One Point Repair Guide

    ONE POINT REPAIR GUIDE 1. ABNORMAL MD OPERATION Abnormal disc reading or abnormal tray open/close. Replace new MD and test if it is operated normally. 1-1. Component 1) Traverse assembly 2) FFC cable from MAIN board to MD 1-2. How to troubleshoot (Countermeasure) 1) Check the connection between main board and FFC cable, 2) Confirm the connection point.

  • Page 142: All Bd Disc" Reading Error

    ONE POINT REPAIR GUIDE 2. "ALL BD DISC" READING ERROR - All the Blu-ray disc is not operated, but DVD and CD are operated normally. - If the LDO for APC of BD laser diode is abnormal, BD doesn't work. - If the LD current control is abnormal, BD doesn't work.

  • Page 143: All Dvd Disc" Reading Error

    ONE POINT REPAIR GUIDE 3. "ALL DVD DISC" READING ERROR - All the DVD disc is not operated, but BD and CD are operated normally. - If the LD current control is abnormal, DVD doesn't work. 3-1. Component 1) MD (Traverse Assembly) 2) Q712, Q717 3-2.

  • Page 144: All Cd Disc" Reading Error

    ONE POINT REPAIR GUIDE 4. "ALL CD DISC" READING ERROR - All the CD disc is not operated, but BD and DVD are operated normally. - If the LD current control is abnormal, CD doesn't work. 4-1. Component 1) MD (Traverse Assembly) 2) Q713, Q715 4-2.

  • Page 145: Abnormal Servo Operation

    ONE POINT REPAIR GUIDE 5. ABNORMAL SERVO OPERATION - The actuator, spindle and sled operation of pick-up are abnormal. - After changing MD, the motors are abnormal operations. - After changing Motor Drive IC, the motors are abnormal operations. 5-1. Component 1) MD (Traverse Assembly) 2) IC706 –...

  • Page 146: How To Use The Sa Reset Function

    HOW TO USE THE SA RESET FUNCTION 1. SA RESET PURPOSE 1) If we change system, we should do SA adjustment to get better performance of BD disc. 2) This is the operation to locate collimator lens of pick-up at the exact point. 3) We use this value to playback the BD disc after we store into the flash memory.
  • Page 147 4) Select 6 on debug window to perform SA Reset. 5) Press Return key or Pause key to finish debug mode. 6) Playback once BD disc more than 3 seconds. (At this time, you must use BD ROM single layer and BDR single layer disc.) - Check the disc reverse side of printed label and How to check the BD Single Layer and Double Layer Disc...

  • Page 148: Major Ic Internal Block Diagram And Pin Description

    MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION 1. BCM7632 1-1. Front-end Block Diagram PICK-UP & MOTOR RF IN CD,DVD,BD Demodulator, Decoders Wobble Detector A~J IN Servo FORCUS, TRACKING, DACs MOTOR ARM Cortex R4 Laser Processor LASER Control FE Control OSC, MEMORY(DDR,FLASH) :B/END SHARING...
  • Page 149 1-2. Pin Function OFE – Motor Driver Interface Label PU/PD Tol. (V) Loc. Description Function I/O OFE_MDI_FG Spindle Motor Feedback OFE_MDI_DMO – Spindle Motor Output OFE_MDI_STEP1 – Sled Step Motor PDM DAC OFE_MDI_STEP2 – Sled Step Motor PDM DAC OFE_MDI_FOO –...
  • Page 150 OFE–Serial Interface Label PU/PD Tol. (V) Loc. Description Function I/O OFE_SER_SEN2 STI/O SSI Enable Out OFE_SER_SCLK SSI Clock Out OFE_SER_SDATA SSI Data In/out OFE_SER_SBUSY SSI Busy In/SEN4 OFE–General Purpose Label PU/PD Tol. (V) Loc. Description Function I/O OFE_GP_PA0 – OFE_GP_PA0/Gain SW2 OFE_GP_PA1 –...

  • Page 151: Drive Ic (R2A30209Sp) : Spindle Motor And 6Ch Actuator Driver

    2. DRIVE IC (R2A30209SP) : SPINDLE MOTOR AND 6CH ACTUATOR DRIVER 2-1. Block Diagram 4-12...
  • Page 152 2-2. Pin Function PIN NO SYMBOL FUNCTION SPIN Spindle control voltage input SL1IN Slide control voltage input 1 SL2IN Slide control voltage input 2 SPLIM Input terminal for spindle current limit Motor Power Supply 2(for Slide) SL2+ Slide non-inverted output 2 SL2- Slide inverted output 2 SL1+...

  • Page 153: Pick-Up Connector Terminal Pin Assignments (Lth-A12)

    FOCUSING1- Stepping Motor A-Terminal Stepping Motor B-Terminal CMU SHIFTER Stepping Motor A+Terminal Stepping Motor B+Terminal PGND(NC) GND for PDIC(NC) NC(VCC) NC(Terminal for LG pick-up recognation) A output B output C output D output SA output SB output SC output PDIC...

  • Page 154: Block Diagram

    BLOCK DIAGRAM RF / Servo Signal BCM7632 F/E BLOCK / Monitor (Broadcom) OPU :LTH-A12 - RF Amp LD(BD/DVD/CD) ALPC SPINDLE Power SLED Servo Signal Motor Motor Processor - Function TILT DSP/Servo control Active CP Decoder Encoder Feed Mecha. ARM Processor Loading Motor AACS...
  • Page 155 MEMO 4-16...

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