Beko WTL 12019 CH User Manual page 26

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7
Troubleshooting
Problem
The power is cut off.
Water does not drain.
Washing machine
won't work.
If the drain hose,
water tap and
drum are frozen,
do as follows.
The water does not
drain out
immediately.
The water leaks at
the water supply
hose connector.
Water is not supplied
Spinning makes loud
noises and vibrations.
WARNING:
consult your dealer or the Authorized Service Agent. Never try to repair a nonfunctional product
yourself.
26 / EN
- Is the electric voltage normal?
- Is the washer plugged in? Plug in the electric cord.
- Is the drain hose down? Put the drain hose down.
- Is the drain hose folded? Unfold the drain hose.
- Is the drain hose outlet clogged? Remove the waste cleanly.
- Is the washer lid open? Close the lid.
- Is the Pause button on? Press the Start/Pause button one more time and check if the
washer starts.
- Is enough water filled to the water level?
- If the water pressure is low, it takes a long time to start washing.
- Is the tap closed? Open the tap to supply water.
- Add hot water to the frozen water tap and remove the drain hose. Soak into hot water.
- Pour hot water into the drum for about 10 minutes.
- Put a hot water towel on the drain hose connector.
- If the drain hose defrosts, connect again and check for proper water draining.
- The drain is clogged with coins or pins. The drain hose is hung over the drain hose
hook.
- Half fill the drum with water and try for spinning again.
- If the connecting part is loose, water may leak. Repeat the assembling steps again.
(Refer to "Connection of inlet hose connector and tap" and "Connecting to the water
supply")
- Is the water supply hose folded? Unfold the hose.
- If the water supply is too strong, water may leak. Close the tap a little.
- Is water leaking from the tap itself? Fix the tap.
- Did you press the Start/Pause button after selecting the water supply?
If the Start/Pause button is not pressed, water is not supplied. Press the Start/Pause -
button.
- Is the tap closed? Turn on the tap.
- Is the filter net at the water supply hose connector clogged with dirty matters? Clean
the filter net by brushing with a toothbrush.
- Is the water supply cut off? If the water supply is suspended, turn off the tap and power
off.
- Check if the laundry is spread evenly in the washer. Spread out the laundry evenly and
start again.
- Check if the washing machine levels on a sturdy flat floor. Set the machine at level.
Adjust the feet for leveling.
- Is around the washing machine filled with unnecessary stuffs? Remove those
unnecessary things away from the wash machine.
If you cannot eliminate the problem although you follow the instructions in this section,
Check & Solution
Washing Machine /User's Manual

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