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Fix issues : App issues
App or widget issues
App or widget missing from home screen
If a widget disappeared from your
on your home screen.
If an app disappeared from your home screen, the shortcut for opening the app was removed and you just
need to
add a
shortcut.
If an app disappeared from your list of all apps, you need to
App crashes, won't open, or isn't working
After each step, check to see if the issue is fixed:
1.
Turn your phone off and then on again.
Press & hold the Power button, then touch Power off.
2.
Check that you have not disabled permissions for the app. If any permissions are turned off,
on
and try using the app again.
3.
Update the app.
4.
Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
5.
Clear the app's cache. This frees up space by removing temporary files.
6.
Clear the app's data. This erases all data saved in this app.
7.
Contact the app's developer.
a.
Open
the Play Store app.
b.
Touch your profile icon
c.
Touch the app and swipe down to see contact information.
8.
If all else fails,
delete the
Tip: To figure out which third-party app is causing performance problems,
App is slow to open
If you experience a lag when opening an app,
App disabled in safe mode
If apps are disabled because you're in
To exit safe mode, turn your phone off and then on again.
home
screen, then
> Manage apps & device.
app.
turn on performance
safe
mode, you can't use them until you exit safe mode.
add the widget
by touching & holding an empty spot
reinstall
it.
settings.
turn them
use safe
mode.
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