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Maintenance and Service Guide HP 240R 14 inch G9 Notebook PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
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HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Intel, Core, and Iris are trademarks User License Agreement (EULA).
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Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
Grounding the work area......................................24 Recommended materials and equipment..............................24 Cleaning your computer........................................25 Enabling HP Easy Clean (select products only) ............................25 Removing dirt and debris from your computer............................25 Cleaning your computer with a disinfectant............................... 26 Caring for wood veneer (select products only) ............................27...
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Backing up information and creating recovery media........................... 59 Using Windows tools for backing up................................. 59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......59 Restoring and recovering your system..................................59 Creating a system restore ......................................60 Restoring and recovery methods ..................................60...
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Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................64 Starting HP PC Hardware Diagnostics UEFI ...............................64 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................65 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................65 Downloading the latest HP PC Hardware Diagnostics UEFI version................66...
PCIe, NVMe, M.2 2280 solid-state drives 1 TB 512 GB 256 GB PCIe, NVMe, M.2 2230 solid-state drive 128 GB Camera HP TrueVision HD Camera: Indicator LED, USB2.0, HD BSI sensor, f2.0 720p by 30 frames per second Product description...
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Table 1-1 Product components and their descriptions (continued) Category Description Dual-array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression Audio Dual speakers Far Field Cortana RJ-45 (network) Realtek RTL8111HSH-CG Wireless networking Compatible with Miracast®-certified devices Integrated Wireless options Realtek 8852BE-VS Wi-Fi®...
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Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...
For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Table 2-1 Right-side components and their descriptions (continued) Component Description AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. Blinking amber: The AC adapter is disconnected and ● the battery has reached a low battery level. ●...
The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...
For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.
Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button. Touchpad components Identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component...
Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Buttons, speakers, and fingerprint reader Identify the computer buttons, speakers, and fingerprint reader.
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Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter.
Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep.
Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID...
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Table 2-11 Service label components Component HP product name Model number Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Illustrated parts catalog...
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Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly NOTE: Displays are available as spare parts only at the subcomponent level. For display assembly spare part information, see Display assembly subcomponents on page Hinge cover M23371-001 Top cover with keyboard NOTE:...
HP 125 Wired Mouse M27884-001 HP Prelude Pro 15.6 Backpack M03617-001 HP Prelude 15.6 Backpack M16116-001 HP Prelude Pro 15.6 Top Load case M03618-001 HP Prelude 15.6 Top Load case M16117-001 HP Smart AC adapter 45 W, nPFC, 4.5 mm 741727-001 65 W, nPFC, 4.5 mm...
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Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number South Korea L19366-001 Switzerland L19370-001 Thailand L19371-001 Taiwan L19372-001 United Kingdom L19373-001 Duckhead power adapter Japan L33157-001 Power cord bundle (1.0 m [3.3 ft]) for use in: Thailand M85418-001 Screw Kit N06920-001...
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
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Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures To remove and replace computer components, use these procedures.
Remove the rubber feet: Close the computer and position it upside down with the front toward you. Insert a tool with no sharp edges between the base enclosure and one end of the rubber feet. Pull up the rubber feet. To install the rubber feet, refit them on the adhesive backing.
Remove the four Phillips M2.5 × 6.0 screws (1) from under the feet, and the two Phillips M2.5 × 4.0 screws (2) in the front corners of the bottom cover. Use a thin plastic tool (1) to release the bottom cover. Work your way around to disengage the bottom cover from the computer, and then remove the cover (2).
Table 5-3 Battery and system board hook descriptions and part numbers Description Spare part number Battery, 3 cell, 41 Whr L97300-005 System board hook L88007-001 Before removing the battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).
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Table 5-4 WLAN module descriptions and part numbers Description Spare part number Realtek 8852BE-VS Wi-Fi 6 + Bluetooth 5.3 M91238-005 Realtek 8852BE Wi-Fi 6 + Bluetooth 5.3 N26166-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Remove the WLAN module by pulling it away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. To install the WLAN module, reverse this procedure.
Table 5-5 Memory module descriptions and part numbers Description Spare part number 4 GB L83673-005 8 GB L46598-005 8 GB (for use in the People's Republic of China) N77402-005 16 GB L67710-005 16 GB (for use in the People's Republic of China) N77403-005 Before removing a memory module, follow these steps: Prepare the computer for disassembly (see...
Table 5-6 Solid-state drive descriptions and part numbers Description Spare part number 1 TB (M.2 2280) N45474-005 1 TB (M.2 2280) (for use in the People's Republic of China) N77394-005 512 GB (M.2 2280) N45476-005 512 GB (M.2 2280) (for use in the People's Republic of China) N77392-005 256 GB (M.2 2280) N45477-005...
Table 5-7 Speakers description and part number Description Spare part number Speakers (includes left and right speakers and cable) L24489-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the rubber feet (see Rubber feet on page 30).
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Table 5-8 Touchpad click board and touchpad part descriptions and part numbers Description Spare part number Touchpad click board L24486-001 Touchpad L24484-001 Touchpad board cable L23184-001 Touchpad click board cable L24485-001 Before removing the touchpad click board and touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).
Lift the touchpad straight up to remove it from the computer. To install the touchpad click board and touchpad, reverse this procedure. USB/power button board To remove the USB/power button board, use this procedure and illustration. Table 5-9 USB/power button board and cable descriptions and part numbers Description Spare part number USB/power button board...
Remove the board (3) from the computer. To install the USB/power button board, reverse this procedure. To remove the fan, use this procedure and illustration. Table 5-10 Fan description and part number Description Spare part number N96333-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).
Lift the fan (3) out of the computer. To install the fan, reverse this procedure. System board To remove the system board, use this procedure and illustration. Table 5-11 System board descriptions and part numbers Description Spare part number System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows operating system...
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Remove the fan (see Fan on page 41). NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WLAN module (see WLAN module on page ●...
Lift the system board (3) out of the computer. To install the system board, reverse this procedure. Heat sink To remove the heat sink, use this procedure and illustration. Table 5-12 Heat sink description and part number Description Spare part number Heat sink N06929-001 NOTE:...
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Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2).
Display assembly To remove the display assembly, use this procedure and illustration. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the rubber feet (see Rubber feet on page 30).
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Rotate the hinges (3) upward, and then remove the display (4). Lift the hinge cap to remove it from display. The hinge cap is available as spare part number M23371-001. Display assembly...
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Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the display bezel until the bezel disengages from the display rear cover. Remove the bezel (4). The bezel is available as spare part number M99758-001. NOTE: To avoid damaging the panel, do not use a tool to release the inside of the bezel.
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To remove the display panel: Use tweezers to grasp the adhesive tape (1) near the bottom corners of the display panel. Pull the tape out from under the right (2) and left (3) corners of the display panel until it is completely removed.
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Rotate the display panel (1) onto the keyboard to gain access to the display cable connection on the back of the panel. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (2). Lift the display panel (3) to remove it.
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When installing a new panel, be sure to install the stretchable tape along the left and right sides of the inside of the display enclosure. Stretchable tape is included in the Adhesive Kit as spare part number L24491-001. To remove the display hinges: Remove the three Phillips M2.5 ×...
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To remove the display/camera cable, lift the tape (1) from the connector on the camera module, and then disconnect the cable (2) from the camera module. Lift the cable (3) from the display rear cover to disengage the adhesive that secures the cable to the cover. Display/camera cables are available as spare part number L24492-001 for HD models and L24493-001 for FHD models.
Wireless antennas and cables are available as spare part number L29012-001 for models with a single antenna and L24640-001 for models with dual antennas. If replacing the display enclosure, be sure that the subcomponents are transferred to the new enclosure. To reassemble and install the display assembly, reverse this procedure.
Remove the power connector (2) from the computer. To install the power connector, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers with keyboards. The second table provides the country codes.
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Table 5-15 Keyboard country codes (continued) For use in country Spare For use in country Spare For use in country Spare or region part or region part or region part number number number France -051 Portugal -131 Thailand -281 Germany -041 Romania -271...
Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
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Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe).
Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.
HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.
Display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 FHD 1366 × 768 HD Surface treatment Antiglare Brightness 250 nits (HD) 300 nits (FHD) Viewing angle SVA (HD) UWVA (FHD)
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Table 9-3 Solid-state drive specifications (continued) 512 GB* 1 TB* Operating temperature 0°C to 70°C 0°C to 70°C (32°F to 158°F) (32°F to 158°F) NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
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If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.
System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
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For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...
18, 46 caring for wood veneer 27 display rear cover removing 46 disinfecting 26 spare part number 19 audio-out (headphone)/audio-in HP Easy Clean 25 illustrated 19 (microphone) combo jack, removing dirt and debris 25 display specifications 69 identifying 4 components...
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46 AC adapter and battery 5 set requirements 76 spare part number 18 camera 7 power light, identifying 6 HP PC Hardware Diagnostics UEFI caps lock 9 power requirements, product downloading 65 drive 6 description 1 failure ID code 64...
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restoring 59 wireless antennas restoring and recovery illustrated 18, 46 top cover with keyboard 54 methods 60 removing 46 illustrated 16 right control zone, identifying 7 wireless antennas spare part number 16 right side components 4 spare part number 18 touchpad RJ-45 (network) jack, identifying 4 wireless antennas, identifying 6...