Additional Information; Troubleshooting; Error Messages - Pioneer CDJ-350 Operating Instructions Manual

Additional information

Troubleshooting

! Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points
below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If the trouble can-
not be rectified after checking the items below, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by turn-
ing the power off, waiting 1 minute, then turning the power back on.
! Non-finalized (partial discs) CD-R/ -RW cannot be played on the CDJ-350.
! Irregularly shaped discs other than standard 12 cm discs cannot be played on the CDJ-350 (doing so will lead to damage or accidents).
! The BPM measured by the CDJ-350 may differ from the BPM indicated on the disc or that of a Pioneer DJ mixer, etc. This is due to the differ-
ent methods used for measuring the BPM, and is not a malfunction.
Problem
Disc cannot be ejected.
Playback does not start when disc
is loaded.
File cannot be played.
No sound is produced, or sound is
distorted or noisy.
Loud noise is produced or play-
back stops when a certain disc
is played.
Track search operation takes
too long.
Back cue function does not work. Is a cue point set?
Loop play function does not work. Is a cue point set?
Settings are not stored in the
memory.
USB device is not recognized.
The playing address display is not dis-
played in the remaining time mode.
Time is required to read USB
devices (flash memory drives and
hard discs).
The category is not displayed.
Nothing is displayed.
The [u] indicator flashes and the
power does not turn on.

Error messages

When the CDJ-350 cannot operate normally, an error code appears on the display. Take the necessary measures, referring to the table below. If an
error code not indicated on the table below is displayed or if the same error code appears after the indicated action has been taken, contact your
store of purchase or nearby Pioneer service station.
Error code Error type
E-7201 TOC READ ERROR
E-8301
E-8302 PLAYER ERROR
E-8303
E-8304 DECODE ERROR
E-8305 DATA FORMAT ERROR
E-8306 NO FILE
E-9101 MECHANICAL TIME OUT
24
En
Check
—
Is the disc or file playable?
Is the auto cue function activated? Press [TIME MODE (AUTO CUE)] for at least 1 second to cancel the auto cue function. (page 18)
Is the file copyright-protected (by DRM)? Copyright-protected files cannot be played.
Are you operating the connected
DJ mixer properly?
Is the CDJ-350 placed near a TV?
Is the disc scratched?
Is the disc dirty?
Is the auto cue function activated? Track searching may take some time when there are long silent sections between tracks.
—
Has the power been turned off
directly after changing the setting?
Is the USB device properly con-
nected?
Is the USB device connected via a
USB hub?
Is the USB device supported by the
CDJ-350?
Is the file format supported by the
CDJ-350?
Are you using a USB device (such
as a bus power-driven hard disk)
whose current is higher than this
unit's rated current (500 mA)?
—
—
Is there a large number of folders or
files recorded on the USB device?
Are files other than music files
stored on the USB device?
Are you playing a music CD?
Is the library information recorded
on the USB device?
Is the USB device write-protected? Set the USB device so that files can be written on it.
Is the auto standby function acti-
vated?
—
Description of error
TOC data cannot be read.
Disc that cannot be played normally is loaded.
Music files that cannot be played normally are
loaded.
Track recorded in the library, playlist, etc., has been
deleted from the USB device and cannot be played.
Mechanical operation has not stopped within
specified time.
Remedy
If [hDISC] does not work, eject the disc by inserting the pin into the disc force eject hole. (page 16)
See About discs on page 7 or Playable music file formats on page 8.
Check the operation of the DJ mixer.
Turn the TV's power off, or install the CDJ-350 and TV away from one another.
Scratched discs may not play.
Wipe the dirt off the disc. (page 25)
If track searching is not possible within 10 seconds, a cue point is set at the beginning of the
track.
Set a cue point. (page 18)
Set a cue point. (page 18)
After changing settings, wait at least 10 seconds before turning the power off.
Connect the device securely (all the way in).
USB hubs cannot be used.
This player only supports USB mass storage class devices.
This player supports portable flash memory and digital audio playback devices.
Check the file format of the connected USB device. For the file formats supported by the CDJ-
350, see About USB devices on page 8.
Use a USB device within this unit's rated current (such as a hard disk driven by an AC adapter or
other external power supply).
Turn the power off, wait 1 minute, then turn the power back on.
When playing files recorded in VBR, it may happen that the set cannot detect the length of the
track immediately and that some time is required for the playing address display to appear.
When there are many folders or files, some time may be required for loading.
When files other than music files are stored in folders, time is required to read them as well. Do
not store files or folders other than music files on the USB device.
The category is not displayed for music CDs.
Use rekordbox to create the library information.
Set the USB device's write-protect switch to the off position.
This unit is shipped with the auto standby function turned on. If you do not want to use the auto
standby function, set [AUTO STANDBY] to [OFF]. (page 23)
Normal operation can sometimes be restored by unplugging the power cord, waiting at least 1
minute, then plugging the power cord back in.
If the symptom persists, unplug the power cord and request repairs.
Cause and action
! Disc is cracked.dReplace the disc.
! Disc is dirty.dClean the disc.
!
If operation is normal with other discs, the problem is with that disc.
Format is wrong.dReplace with music files in the proper format.
Do not delete that track from the USB device.
There is a foreign object in the disc insertion slot.dRemove the foreign
object.