General Program Problems
A program crashes
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E E T H E S O F T W A R E D O C U M E N T A T I O N
S
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
A program stops responding
N D T H E P R O G R A M
E
1
Simultaneously press <Ctrl><Shift><Esc>.
2
Click the Applications tab, and then select the program that is no longer
responding.
3
Click End Task.
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
a proper shutdown (see page 32), press the power button until the computer
turns off. Press the power button again to restart the computer.
The computer restarts.
Error messages appear
E V I E W
R R O R
R
" E
the appropriate action. See the software documentation.
Resolving Other Technical Problems
G
O T O T H E
D
general usage, installation, and troubleshooting questions.
76
Solving Problems
— If the computer does not respond to a keystroke or
E S S A G E S
O N P A G E
M
"
— Go to support.dell.com for help with
E L L
S
U P P O R T W E B S I T E
— Many software manufacturers
6 9 — Look up the message and take