Returning Your Hp Digital Copier For Service - HP 610 Reference Manual

hp digital copier series
returning your
hp digital
copier for
service
72
b. Unplug the power adapter connector from the back of the unit for
10 seconds.
c. Plug the power adapter connector back into the unit.
d. Turn on the unit using the On button.
3
For more information, check the HP Support website at:
http://www.hp.com/go/copiers
4
If you are still experiencing problems and need to speak with an
HP Customer Support representative:
– Have your serial number and service ID ready. To display your
service ID, on the front panel, press Enter and Start Copy, Color at
the same time, until SERV ID: and the number appear in the front-
panel display. Press the
– Print a Self-Test Report. To print a Self-Test Report from the front
panel, press Menu until Print Report appears. Press Enter. Press
Menu until Report Self Test appears. Press Enter.
– Make a color copy.
– Be prepared to describe your problem in detail.
5
Call HP Customer Support. Be near your unit when you call.
Before returning your HP Digital Copier for service, you must call
HP Customer Support. See hp customer support on page 71 for steps to
take before calling Customer Support.
If HP Customer Support asks you to send in your unit for service, please
follow the power-off and rebox steps below to avoid further damage to the
HP product.
1
Verify that the top of the paper tray is down.
2
Turn on the HP Digital Copier.
Disregard steps 2 through 8 if your unit will not turn on and the
carriage is in the home position. You will not be able to remove the
ink cartridges or printheads. Proceed to step 9.
3
Open the access door.
The carriage will move to the center of the printer.
4
Remove the ink cartridges.
a. Press the release button on the black ink cartridge, and lift the ink
cartridge out of the carriage.
b. Press the release button on the tri-color ink cartridge, and lift the
ink cartridge out of the carriage.
Caution! Be sure to remove both ink cartridges. Failure to do
so may damage your unit.
5
Remove the printheads.
a. Lift the print carriage latch, and open the print carriage.
key to display the serial number.
support services and warranty