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Dell PowerVault DL2200 Owner's Manual

Dell storage system owner's manual
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Dell™ PowerVault™
DL2200 Systems
Hardware Owner's
Manual
Regulatory Model E13S Series
Regulatory Type E13S001

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Summary of Contents for Dell PowerVault DL2200

  • Page 1 Dell™ PowerVault™ DL2200 Systems Hardware Owner’s Manual Regulatory Model E13S Series Regulatory Type E13S001...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Patterns Back-Panel Features and Indicators Guidelines for Connecting Optional External Devices NIC Indicator Codes Power Indicator Codes Diagnostic Lights System Messages Warning Messages Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and...
  • Page 4 Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen Memory Settings Screen Processor Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Power Management Screen System Security Screen Exit Screen...
  • Page 5 Installing System Components Recommended Tools Inside the System Front Bezel (Optional) Removing the Front Bezel Installing the Front Bezel Opening and Closing the System Opening the System Closing the System Cooling Shroud ..... . Removing the Cooling Shroud Installing the Cooling Shroud Hard Drives...
  • Page 6 Removing a Cooling Fan Replacing a Cooling Fan Power Supplies Removing a Power Supply Installing a Power Supply Removing the Power Supply Blank Installing the Power Supply Blank System Memory General Memory Module Installation Guidelines Mode-Specific Guidelines Installing Memory Modules Removing Memory Modules Expansion Cards and Expansion-Card Risers Expansion Card Installation Guidelines...
  • Page 7 Installing a VFlash Media Card Removing a VFlash Media Card Processors ......Removing a Processor Installing a Processor System Battery .
  • Page 8 Troubleshooting Your System Safety First—For You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems...
  • Page 9 Getting Help ..... . Contacting Dell Index ......
  • Page 10 Contents...

  • Page 11: About Your System

    The controller allows you to access utilities such as embedded system diagnostics. For information on Lifecycle Controller or any of the Lifecycle Controller software components, see the Lifecycle Controller documentation on the Dell Support website at support.dell.com/manuals. <F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface (UEFI) Boot Manager, depending on the system’s boot...

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Connector LED panel Power-on indicator/ power button About Your System Icon Description The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights"...
  • Page 13 Item Indicator, Button, or Connector NMI button System identification button Hard drive System identification panel USB connector Video connector Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

  • Page 14: Hard-Drive Indicator Patterns

    Hard-Drive Indicator Patterns Figure 1-2. Hard-Drive Indicators hard-drive activity indicator (green) Drive-Status Indicator Pattern Blinks green two times per second Blinks green, amber, and off Blinks amber four times per second About Your System 2 hard-drive status indicator (green and amber) Condition Identify drive/preparing for removal Drive ready for insertion or removal...

  • Page 15: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern Blinks green slowly Steady green Blinks green three seconds, off three seconds, amber three seconds, and off three seconds Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the back panel of the system. Figure 1-3.
  • Page 16 Item Indicator, Button, or Connector PCIe expansion card slots using riser card System identification connector System status indicator System identification button Power supply 2 (PS2) Power supply 1 (PS1) About Your System Icon Description Connects one internal and three external PCI Express Generation 2 expansion cards.

  • Page 17: Guidelines For Connecting Optional External Devices

    Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). •...

  • Page 18: Power Indicator Codes

    Power Indicator Codes The power supplies have an indicator that shows whether power is present or a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational.

  • Page 19: Diagnostic Lights

    Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1.
  • Page 20 Memory" on page 137. See "Getting Help" on page 157. See "Troubleshooting System Memory" on page 137. See "Getting Help" on page 157. See "Contacting Dell" on page 157. Ensure that the hard drives are properly connected. See "Troubleshooting a Hard Drive"...

  • Page 21: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running or the operating system's documentation for an explanation of the message and recommended action.
  • Page 22 Message Alert! iDRAC6 not responding. Rebooting. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.
  • Page 23 Message Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Alert! System fatal error during previous boot.
  • Page 24 Message BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP. CPU set to minimum frequency. CPU x installed with no memory. About Your System Causes Remote BIOS update attempt failed. NVRAM_CLR jumper is installed in the clear setting. CMOS has been cleared.
  • Page 25 Message CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted. CPUs with different logical processors detected! System halted. CPUs with different power rating detected! System halted. Current boot mode is set to UEFI. Please ensure compatible bootable media is available.
  • Page 26 Message Embedded NIC x and NIC y : OS NIC= <ENABLED |DISABLED> , Management Shared NIC= <ENABLED |DISABLED>. Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors. Gate A20 failure. Faulty keyboard controller; Invalid configuration information -...
  • Page 27 Message Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Manufacturing mode detected. Maximum rank count exceeded. The following DIMM has been disabled: x Memory Initialization...
  • Page 28 Message Memory tests terminated by keystroke. MEMTEST lane failure detected on x. Mirror mode disabled. For mirror mode, DIMMs must be installed in pairs. Pairs must be matched in size and geometry. No boot device available. About Your System Causes POST memory test was terminated by pressing the spacebar.
  • Page 29 Message No boot sector on hard drive. No timer tick interrupt. PCIe Training Error: Expected Link Width is x , Actual Link Width is y . Plug & Play Configuration Error. Quad rank DIMM detected after single rank or dual rank DIMM in socket.
  • Page 30 Message Read fault Requested sector not found. SATA Port x device not found. Sector not found. Seek error. Seek operation failed. Shutdown failure. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. About Your System Causes The operating system cannot read from the hard drive or...
  • Page 31 Message The amount of system memory has changed. The following DIMMs should match geometry: x , x , ... The following DIMMs should in rank match count: x , x , ... The following DIMMs should match in size: x , x , ... The following DIMMs should in size...
  • Page 32 Message Thermal sensor not detected on x. Time-of-day clock stopped. Time-of-day not set - please run SETUP program. Timer chip counter 2 failed. configuration operation honored. System will now reset. configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system.
  • Page 33 See the Lifecycle Controller User Guide for more information. Restore the flash memory using the latest version on support.dell.com. See the Integrated Dell™ Remote Access Controller 6 (iDRAC6) User Guide for instructions on performing a field replacement of the flash memory.
  • Page 34 Message Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Unused memory detected. DIMM’s installed in the following slot are not available when in mirror mode: x , x , x. Unused memory detected. DIMM’s installed in the following slot are not available when in 128-bit...
  • Page 35 Message Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. Warning! PSU mismatch. PSU redundancy lost. Check PSU. Warning! Unsupported memory configuration detected.

  • Page 36: Warning Messages

    NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.dell.com/manuals. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette drive, a message warns you that you may lose all data on the diskette drive.

  • Page 37: Other Information You May Need

    The Lifecycle Controller User Guide provides information about setting up the controller, configuring hardware and firmware, and deploying the operating system. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...
  • Page 38 About Your System...

  • Page 39: Using The System Setup Program And Uefi Boot Manager

    Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...

  • Page 40: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system does not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

  • Page 41: System Setup Options

    System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...
  • Page 42 Option Description Processor Settings Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 43. Boot Settings See "Boot Settings Screen" on page 45. Integrated Devices See "Integrated Devices Screen" on page 45. PCI IRQ Displays a screen to change the IRQ assigned to each of the Assignment...

  • Page 43: Memory Settings Screen

    Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Memory Operating Mode Node Interleaving (Disabled default) Processor Settings Screen Option 64-bit Core Speed Bus Speed Using the System Setup Program and UEFI Boot Manager Description Displays the system memory size.
  • Page 44 Option Logical Processor (Enabled default) Virtualization Technology (Disabled default) Adjacent Cache Line Prefetch (Enabled default) Hardware Prefetcher (Enabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode (Enabled default) C States (Enabled default) Processor 1 Family -Model- Stepping Processor 2 Family -Model- Stepping...

  • Page 45: Boot Settings Screen

    Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence USB Flash Drive Emulation Type (Auto default) Boot Sequence Retry (Disabled default) Integrated Devices Screen Option Integrated SAS Controller (Enabled default) User Accessible USB Ports (All Ports On default) Using the System Setup Program and UEFI Boot Manager Description CAUTION:...

  • Page 46: Pci Irq Assignments Screen

    Option Internal USB Port 1 (On default) Internal USB Port 2 (On default) Embedded NIC1 and NIC2 (Enabled default) Embedded Gb NICx (NIC1 default: Enabled with PXE; Other NICs: Enabled) MAC Address OS Watchdog Timer (Disabled default) I/OAT DMA Engine (Disabled default) Embedded Video Controller...

  • Page 47: Serial Communication Screen

    Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address (Serial Device 1=COM1, Serial Device 2=COM2 default) External Serial Connector (Serial Device1 default) Failsafe Baud Rate (115200 default) Remote Terminal Type (VT100/VT220 default) Redirection After Boot (Enabled default) Using the System Setup Program and UEFI Boot Manager Description...

  • Page 48: Power Management Screen

    Power Management Screen Option Description Power Options are OS Control, Active Power Controller, Custom, Management or Maximum Performance. For all but the Custom setting, the (Active Power BIOS pre-configures the power settings on this screen as follows: Controller • OS Control sets the CPU power to OS DBPM, the fan power to default) Minimum Power, and the memory power to Maximum Performance.
  • Page 49 Option Setup Password Password Status (Unlocked default) TPM Security (Off default) TPM Activation (No Change default) TPM Clear (No default) Using the System Setup Program and UEFI Boot Manager Description Restricts access to the System Setup program by using a setup password.

  • Page 50: Exit Screen

    Option Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) AC Power Recovery Delay (Immediate default) User Defined Delay Exit Screen Press <Esc> to exit the System Setup program; the Exit screen displays: • Save Changes and Exit •...

  • Page 51: Entering The Uefi Boot Manager

    Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, ® Microsoft Windows Server the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.

  • Page 52: Uefi Boot Manager Screen

    UEFI Boot Manager Screen Option Continue <Boot options> UEFI Boot Settings System Utilities UEFI Boot Settings Screen Option Add Boot Option Delete Boot Option Enable/Disable Boot Option Change Boot Order One-Time Boot from File Using the System Setup Program and UEFI Boot Manager Description The system attempts to boot to devices starting with the first item in the boot order.

  • Page 53: System Utilities Screen

    System Utilities Screen Option System Setup System Services BIOS Boot Manager Reboot System System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 154. Your system is shipped without the system password feature enabled in BIOS. CAUTION: The password features provide a basic level of security for the data on your system.
  • Page 54 When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press <Enter>.

  • Page 55: Using The Setup Password

    When Password Status is Locked, you must type the password and press <Enter> when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
  • Page 56 NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. The system password cannot be used in place of the setup password. You can use up to 32 characters in your password.

  • Page 57: Embedded System Management

    • Configuring hardware and firmware For more information about setting up the controller, configuring hardware and firmware, and deploying the operating system, see the on the Dell Support website at support.dell.com/manuals. User Guide Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the Baseboard Management Controller (BMC) utility is replaced by the iDRAC6 utility.

  • Page 58: Entering The Bmc Setup Module

    • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications.
  • Page 59 If your operating system begins to load before you press <Ctrl><E>, allow the system to finish booting, restart your system and try again. Using the System Setup Program and UEFI Boot Manager...
  • Page 60 Using the System Setup Program and UEFI Boot Manager...

  • Page 61: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 62 Figure 3-1. Inside the System cooling fan expansion-card riser cooling shroud memory modules (8) SAS backplane Installing System Components internal hard drives (2) power supply bays (2) heat sink/processor (2) system cooling fans (4) hard drives (12)

  • Page 63: Front Bezel (Optional)

    Front Bezel (Optional) Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.

  • Page 64: Installing The Front Bezel

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Closing The System

    Figure 3-3. Opening and Closing the System system cover latch Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis.

  • Page 66: Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing The Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Installing A Hard-Drive Blank

    Figure 3-5. Removing or Installing a Hard-Drive Blank hard-drive blank Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hot-Swap Hard Drive 1 If applicable, remove the front bezel.

  • Page 69: Installing A Hot-Swap Hard Drive

    Figure 3-6. Removing and Installing a Hot-Swap Hard Drive release button Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.

  • Page 70: Removing A Hard Drive From A Hard-Drive Carrier

    4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-6. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.

  • Page 71: Installing A Hard Drive Into A Hard-Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 72 Figure 3-8. Removing and Installing an Internal Hard Drive Bay internal hard drives (2) internal hard drive bay Installing System Components release latch support bracket...

  • Page 73: Installing An Internal Hard Drive Bay

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Installing A Hard Drive Into A Hard-Drive Bay

    Hard-Drive Bay internal hard drive bay screws (4) *Screws are supplied along with the hard drives ordered from Dell. Installing a Hard Drive Into a Hard-Drive Bay 1 Insert the hard drive into the internal hard-drive bay with the connector end of the drive at the back, until it is flush with the back of the hard-drive bay.

  • Page 75: Cooling Fans

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76 Figure 3-10. Removing and Installing a Fan fans (5) fan power cable Installing System Components release tab...

  • Page 77: Replacing A Cooling Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: Removing A Power Supply

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Installing A Power Supply

    Figure 3-11. Removing and Installing a Power Supply power supply velcro strap Installing a Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.

  • Page 80: Removing The Power Supply Blank

    NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5). Removing the Power Supply Blank If you are installing a second power supply, remove the power supply blank in bay PS2 by pulling outward on the blank.

  • Page 81: General Memory Module Installation Guidelines

    The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank, dual-rank, and quad-rank RDIMMs of sizes 1-GB, 2-GB, 4-GB, 8-GB, and 16-GB are supported for a total of up to 128 GB. •...

  • Page 82: Mode-Specific Guidelines

    – For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed. • If quad-rank memory modules are mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers.
  • Page 83 Table 1 and Table 2 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their physical and available memory totals. The tables do not show mixed or quad-rank memory-module configurations, nor do they address the memory speed considerations of any configuration.
  • Page 84 Table 1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Memory Memory Module Mode Size Advanced 2 GB 4 GB 8 GB 16 GB Mirroring 2 GB 4 GB 8 GB 16 GB 1.Requires x4- or x8-based memory modules. Table 2.

  • Page 85: Installing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 86 Figure 3-12. Removing and Installing a Memory Module memory module alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 87: Removing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Expansion Cards And Expansion-Card Risers

    5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-12. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6 Replace the cooling shroud.
  • Page 89 PERC S300/S100 PERC H800 PERC 6/E controller SAS 5/E SCSI controllers HPCC Fibre Channel 10 Gb NIC All other NICs All other Dell internal storage cards Non-Dell storage cards When available Slot Priority Allowed 1, 2 3, 2 3, 2...

  • Page 90: Installing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 91 Figure 3-13. Removing and Installing an Expansion Card expansion-card riser expansion card 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 65. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  • Page 92: Removing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Removing An Expansion-Card Riser

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Installing An Expansion-Card Riser

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Integrated Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 96 7 Bend both the card-edge guides outward and pull the storage controller card out of the connector. Figure 3-15. Installing and Removing the Storage Controller Card storage connector storage controller card SAS data cable connector Installing System Components expansion-card riser storage controller card cable release lever (blue)

  • Page 97: Installing The Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Idrac6 Express Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Removing An Idrac6 Express Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Idrac6 Enterprise Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 101 Figure 3-17. Removing and Installing an iDRAC6 Enterprise Card VFlash SD card iDRAC6 Enterprise card retention standoff tabs (2) 7 If applicable, install the VFlash media card. See "Installing a VFlash Media Card" on page 103. 8 Close the system. See "Closing the System" on page 65. 9 Reconnect the system and peripherals to their power sources, and turn them on.

  • Page 102: Removing An Idrac6 Enterprise Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Vflash Media (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 104 CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-18. 6 Wait 30 seconds for the heat sink to loosen from the processor.
  • Page 105 Figure 3-18. Installing and Removing the Heat Sink heat sink heat-sink 10 Rotate the processor shield upward and out of the way. See Figure 3-19. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
  • Page 106 Figure 3-19. Installing and Removing a Processor processor notch in processor ZIF socket Installing System Components processor shield socket key socket-release lever...

  • Page 107: Installing A Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: System Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 109 Figure 3-20. Replacing the System Battery system battery positive side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 92. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card"...
  • Page 110 9 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector. 10 Support the battery connector by pressing down firmly on the positive side of the connector.

  • Page 111: Raid Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Installing The Raid Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 113 6 Remove the power button board and power button from the control-panel module. Figure 3-22. Removing and Installing the Control Panel bracket power button board control-panel module –LED control-panel cable power button Installing System Components...

  • Page 114: Installing The Control-Panel Module-Led

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Front-Panel I/O Module

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 116 Figure 3-23. Removing and Installing the Front-Panel I/O Module front-panel I/O cable front-panel I/O module Installing System Components bracket mounting screws (3)

  • Page 117: Installing The Front-Panel I/O Module

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 118 5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Disconnect the USB cable and the control-panel cable. CAUTION: Handle the cables gently to prevent damage. 8 Disconnect the internal hard-drive cables. 9 While pressing the two blue latches toward each other, lift the backplane upward.
  • Page 119 Figure 3-24. Removing and Installing a SAS Backplane SAS backplane SAS cables USB memory key connector control panel cable USB cable backplane retention latches (2) control panel module cable SAS backplane power cable internal hard drive cables (2) SAS backplane cable Installing System Components...

  • Page 120: Installing The Sas Backplane

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121: Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 122 Figure 3-25. Removing and Installing the Power Distribution Board screws (3) power-interposer board power-distribution board Installing System Components power supply connector blue tab fan module cable connector...

  • Page 123: Replacing The Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 124: System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125 CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis. See Figure 3-26. Figure 3-26. Removing and Installing the System Board screws (9) system board assembly Installing System Components...

  • Page 126: Installing The System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 127 13 If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 100. 14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 98. 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67.
  • Page 128 Installing System Components...

  • Page 129: Troubleshooting Your System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 130: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 147. If the tests run successfully, the problem is not related to video hardware.

  • Page 131: Troubleshooting A Serial I/O Device

    7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...

  • Page 132: Troubleshooting A Wet System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 133 • vFlash media cards • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours.

  • Page 134: Troubleshooting A Damaged System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 135: Troubleshooting Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 136: Troubleshooting System Cooling Problems

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 137: Troubleshooting System Memory

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 138 6 Open the system. See "Opening the System" on page 64. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 66. 8 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 81. 9 Reseat the memory modules in their sockets.

  • Page 139: Troubleshooting A Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 140: Troubleshooting An Internal Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 141: Troubleshooting A Storage Controller

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 142: Troubleshooting Expansion Cards

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 143 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 90. 6 Ensure that each expansion-card riser is firmly seated in its connector. See "Installing an Expansion-Card Riser" on page 94. 7 Close the system.

  • Page 144: Troubleshooting Processors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 145 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 147. If the test fails, the processor is faulty. See "Getting Help" on page 157. 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 146 Troubleshooting Your System...

  • Page 147: Running The System Diagnostics

    Using Online Diagnostics To assess a system problem, first use the Online Diagnostics. Dell™ Online Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more.

  • Page 148: When To Use The Embedded System Diagnostics

    • Display, print, or save test results • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully •...

  • Page 149: Embedded System Diagnostics Testing Options

    Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Express Test Extended Test Custom Test Information Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

  • Page 150: Viewing Information And Results

    • Test Iterations—Selects the number of times the test is run. • Log output file pathname—Enables you to specify the USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results: •...

  • Page 151: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board.

  • Page 152: System Board Connectors

    System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1. System Board Connectors Jumpers and Connectors...
  • Page 153 Table 6-2. System Board Connectors Item Connector CPU2 iDRAC6 Enterprise CPU1 FAN1 FAN2 FAN3 BATTERY FAN4 FP_CONN BP_CONN PWR_CONN PDB_ I2C FP_USB_CONN SATA_A SATA_B SATA_C SATA_D SATA_E Description Processor 2 iDRAC6 Enterprise card connector Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) Memory module slot B3 (white release lever) Processor 1...

  • Page 154: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 155 NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled" position, the system disables the new password(s) the next time it boots. 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 156 Jumpers and Connectors...

  • Page 157: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 158 Getting Help...

  • Page 159: Index

    63 blank hard drive, 67 power supply, 80 configuring, 57 connectors system board, 152 USB, 12 video, 12 contacting Dell, 157 control panel assembly features, 12 installing, 114 removing, 112 cooling fan replacing, 77 cooling fans troubleshooting, 136 cooling shroud...
  • Page 160 DIMMs See memory modules (DIMMs). drive blank installing, 68 removing, 67 Embedded System Management, 57 error messages, 40 expansion card troubleshooting, 142 expansion cards installing, 90 removing, 92 SAS controller, 95 expansion slots, 88 front-panel features, 12 front-panel IO module, 115 installing, 117 removing, 115 guidelines...
  • Page 161 jumpers (system board), 151 keyboards troubleshooting, 130 memory troubleshooting, 137 Memory Mirroring memory mode, 82 memory mode Advanced ECC, 82 memory mirroring, 82 Optimizer, 82 memory modules (DIMMs) configuring, 81 installing, 85 removing, 87 UDIMM configurations, 89 messages error messages, 40 system, 21 warning, 36 indicators, 17...
  • Page 162 SATA hard drive. See hard drive. securing your system, 48, 54 setup password, 55 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 157 system closing, 65 opening, 64 system board connectors, 152 installing, 126 jumpers, 151...
  • Page 163 keystroke to enter, 40 memory settings, 43 PCI IRQ assignments, 46 power management options, 48 processor settings, 43 serial communications options, 47 system security options, 48 system setup screens main, 41 telephone numbers, 157 TPM security, 48 troubleshooting battery, 134 cooling fans, 136 damaged system, 134 expansion card, 142...
  • Page 164 Index...

Table of Contents