A Program Crashes Repeatedly; A Program Is Designed For An Earlier Windows Operating System; A Solid Blue Screen Appears; Other Software Problems - Dell Dimension U7021 Owner's Manual

A program crashes repeatedly

NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N

A program is designed for an earlier Windows operating system

U N T H E R O G R A M O M P A T I B I L I T Y
R P C
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.
1
Click the Start button, point to All Programs
Wizard.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.

A solid blue screen appears

T U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Other software problems

H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R
C
T R O U B L E S H O O T I N G I N F O R M A T I O N
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
— If necessary, uninstall and then reinstall the program. —
I Z A R D
W —
Accessories, and then click Program Compatibility
— If you are unable to get a response by pressing a key on your keyboard or
—
43
Solving Problems