Dell PowerEdge R510 Hardware Owner's Manual
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Dell PowerEdge R510 Hardware Owner's Manual

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See also: Technical Manual , Installation
Dell™ PowerEdge™
R510 Systems
Hardware Owner's
Manual
Regulatory Model E12S Series and E13S Series
Regulatory Type E12S001 and E13S001

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Summary of Contents for Dell PowerEdge R510

  • Page 1 Dell™ PowerEdge™ R510 Systems Hardware Owner’s Manual Regulatory Model E12S Series and E13S Series Regulatory Type E12S001 and E13S001...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators LCD Panel Features (Optional) Home Screen Setup Menu View Menu Hard-Drive Indicator Patterns Back-Panel Features and Indicators Guidelines for Connecting Optional External Devices NIC Indicator Codes Power Indicator Codes Diagnostic Lights (Optional) LCD Status Messages (Optional) Solving Problems Described by LCD...
  • Page 4 SATA Settings Screen (Optional) Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Embedded Server Management Screen Power Management Screen System Security Screen Exit Screen Entering the UEFI Boot Manager Using the UEFI Boot Manager Navigation Keys...
  • Page 5 System and Setup Password Features Using the System Password Using the Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the BMC Setup Module iDRAC Configuration Utility Entering the iDRAC Configuration Utility Installing System Components Recommended Tools Inside the System Front Bezel (Optional) Removing the Front Bezel Installing the Front Bezel...
  • Page 6 Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Removing a Cabled Hard Drive Installing a Cabled Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Internal Hard Drives Removing an Internal Hard Drive Bay...
  • Page 7 System Memory ..... General Memory Module Installation Guidelines ..... Mode-Specific Guidelines Installing Memory Modules Removing Memory Modules...
  • Page 8 System Battery Replacing the System Battery RAID Battery (Optional) Removing the RAID Battery Installing the RAID Battery Control Panel Assembly—LED (Optional) Removing the Control Panel Assembly (Four–Hard-Drive System) Installing the Control Panel Assembly (Four–Hard-Drive System) Removing the Control-Panel Module–LED (Twelve–Hard-Drive System) Installing the Control-Panel Module–LED (Twelve–Hard-Drive System) Control Panel Assembly—LCD (Optional)
  • Page 9 System Board ..... . Removing the System Board Installing the System Board Troubleshooting Your System Safety First—For You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem...
  • Page 10 Troubleshooting an Internal Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors Running the System Diagnostics Using Online Diagnostics Embedded System Diagnostics Features When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics Embedded System Diagnostics Testing Options Using the Custom Test Options Jumpers and Connectors System Board Jumpers...
  • Page 11 Getting Help ..... . Contacting Dell Glossary ......
  • Page 12 Contents...

  • Page 13: About Your System

    The controller allows you to access utilities such as embedded system diagnostics. For information on Lifecycle Controller or any of the Lifecycle Controller software components, see the Lifecycle Controller documentation on the Dell Support website at support.dell.com/manuals. <F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface (UEFI) Boot Manager, depending on the system’s boot...

  • Page 14: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators (Eight–Hard-Drive System) Item Indicator, Button, or Connector Power-on indicator/ power button About Your System Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
  • Page 15 Item Indicator, Button, or Connector NMI button Video connector LCD menu buttons (optional) LCD panel (optional) System identification button (optional) Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
  • Page 16 Item Indicator, Button, or Connector USB connectors (2) Hard drives Four–hard-drive systems Eight–hard-drive systems System identification panel Optical drive (optional) Figure 1-2. Front-Panel Features and Indicators (Twelve–Hard-Drive System) Item Indicator, Button, or Connector LED panel About Your System Icon Description Connect USB devices to the system.
  • Page 17 Item Indicator, Button, or Connector Power-on indicator/ power button NMI button System identification button Hard drives Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.

  • Page 18: Lcd Panel Features (Optional)

    Item Indicator, Button, or Connector System identification panel USB connector Video connector LCD Panel Features (Optional) NOTE: This section is applicable only to eight–hard-drive systems. For four–hard- drive and eight–hard-drive systems, see "Diagnostic Lights (Optional)" on page 27. The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention.

  • Page 19: Home Screen

    Item Buttons Select Right System ID Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after 5 minutes of inactivity if there are no error messages.

  • Page 20: Setup Menu

    Setup Menu Option Description BMC or DRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP , Subnet NOTE: If an iDRAC6 (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS Express card is and to view domain addresses.

  • Page 21: Hard-Drive Indicator Patterns

    Option Description Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the "Set home" submenu of the Setup menu (see "Setup Menu" on page 20). Temperature Displays the temperature of the system in Celsius or Fahrenheit.

  • Page 22: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern Blinks green two times per second Blinks green, amber, and off Blinks amber four times per second Blinks green slowly Steady green Blinks green three seconds, off three seconds, amber three seconds, and off three seconds. Back-Panel Features and Indicators Figure 1-5 shows the controls, indicators, and connectors located on the back panel of the system.
  • Page 23 Item Indicator, Button, or Connector Serial connector Video connector iDRAC6 Enterprise port (optional) VFlash media slot (optional) USB connectors (2) Ethernet connectors (2) PCIe expansion card slots using riser card Riser 1 Riser 2 System identification connector Icon Description Connects a serial device to the system. Connects a VGA display to the system.
  • Page 24 Item Indicator, Button, or Connector System status indicator System identification button Power supply 2 (PS2) Power supply 1 (PS1) About Your System Icon Description Lights blue during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system.

  • Page 25: Guidelines For Connecting Optional External Devices

    Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). •...

  • Page 26: Power Indicator Codes

    Power Indicator Codes NOTE: This section is applicable to systems with redundant power supplies only. The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. •...

  • Page 27: Diagnostic Lights (Optional)

    Diagnostic Lights (Optional) NOTE: This section is applicable to twelve–hard-drive systems and systems with cabled hard drives only. The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes.
  • Page 28 Memory" on page 177. See "Getting Help" on page 199. See "Troubleshooting System Memory" on page 177. See "Getting Help" on page 199. See "Contacting Dell" on page 199. Ensure that the optical drive, and hard drives are properly connected. See "Troubleshooting Your System"...

  • Page 29: Lcd Status Messages (Optional)

    LCD Status Messages (Optional) NOTE: This section is applicable only to eight–hard-drive systems. The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition.
  • Page 30 Code Text E1114 Ambient Temp exceeds allowed range. E1116 Memory disabled, temp above range. Power cycle AC. E1210 Motherboard battery failure. Check battery. E1211 RAID Controller battery failure. Check battery. E1216 3.3V Regulator failure. Reseat PCIe cards. E1229 CPU # VCORE Regulator failure.
  • Page 31 Code Text E122A CPU # VTT Regulator failure. Reseat CPU. E122C CPU Power Fault. Power cycle AC. E122D Memory Regulator # Failed. Reseat DIMMs. E122E On-board regulator failed. Call support. E1310 Fan ## RPM exceeding range. Check fan. E1313 Fan redundancy lost.
  • Page 32 Code Text E1410 System Fatal Error detected. E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. E141C Unsupported CPU config. Check CPU or BIOS revision. E141F CPU # protocol error. Power cycle AC.
  • Page 33 Code Text E1420 CPU Bus parity error. Power cycle AC. E1422 CPU # machine check error. Power cycle AC. E1610 Power Supply # (### W) missing. Check power supply. E1614 Power Supply # (### W) error. Check power supply. E1618 Predictive failure on Power Supply #...
  • Page 34 Code Text E1620 Power Supply # (### W) AC power error. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 PSU Mismatch. E1629 Power required > PSU wattage. Check PSU and config. E1710 I/O channel check error. Review &...
  • Page 35 Code Text E1711 PCI parity error on #. Review & clear SEL. E1712 PCI system error on #. Review & clear SEL. E1714 Unknown error. Review & clear SEL. E171F PCI fatal error on #. Review & clear SEL. E1810 Hard drive ## fault.
  • Page 36 Code Text E1A14 SAS cable A failure. Check connection. E1A15 SAS cable B failure. Check connection. E1A1D Control panel USB cable not detected. Check cable. E2010 Memory not detected. Inspect DIMMs. E2011 Memory configuration failure. Check DIMMs. E2012 Memory configured but unusable.
  • Page 37 Code Text E2014 CMOS RAM failure. Power cycle AC. E2015 DMA Controller failure. Power cycle AC. E2016 Interrupt Controller failure. Power cycle AC. E2017 Timer refresh failure. Power cycle AC. E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle Causes CMOS failure.
  • Page 38 Code Text E201A SuperIO failure. Power cycle E201B Keyboard Controller error. Power cycle E201C initialization failure. Power cycle E201D Shutdown test failure. Power cycle AC. E201E POST memory test failure. Check DIMMs. E2020 configuration failure. Check screen message. About Your System Causes SIO failure.
  • Page 39 Code Text E2021 Incorrect memory configuration. Review User Guide. E2022 General failure during POST. Check screen message. E2023 BIOS Unable to mirror memory. Check DIMMs. E2110 Multibit Error on DIMM ##. Reseat DIMM. E2111 SBE log disabled on DIMM ##. Reseat DIMM.
  • Page 40 Code Text E2113 Mem mirror OFF on DIMM ## & ##. Power cycle AC I1910 Intrusion detected. Check chassis cover. I1912 System Event Log full. Review & clear log. I1920 iDRAC6 Upgrade Successful W1228 RAID Controller battery capacity < 24hr. W1627 Power required >...

  • Page 41: Solving Problems Described By Lcd Status Messages

    Code Text W1628 Performance degraded. Check PSU and system configuration. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 201. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected.

  • Page 42: System Messages

    • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry. System Messages System messages appear on the screen to notify you of a possible problem with the system.
  • Page 43 Message Alert! iDRAC6 not responding. Rebooting. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.
  • Page 44 Message Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Alert! System fatal error during previous boot.
  • Page 45 Message BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP CPU set to minimum frequency. CPU x installed with no memory. Causes Remote BIOS update attempt failed. NVRAM_CLR jumper is installed in the clear setting. CMOS has been cleared.
  • Page 46 Message CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted CPUs with different logical processors detected! System halted CPUs with different power rating detected! System halted Current boot mode is set to UEFI. Please ensure compatible bootable media is available.
  • Page 47 Message DIMM configuration on each CPU should match. Embedded NIC x and NIC y : OS NIC= <ENABLED |DISABLED> , Management Shared NIC= <ENABLED |DISABLED> Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors.
  • Page 48 Message Keyboard fuse has failed Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Manufacturing mode detected Maximum rank count exceeded. The following DIMM has been disabled: x...
  • Page 49 Message Memory set to minimum frequency. Memory tests terminated by keystroke. MEMTEST lane failure detected on x Mirror mode disabled. For mirror mode, DIMMs must be installed in pairs. Pairs must be matched in size and geometry. Causes The memory frequency may be intentionally set lower for power conservation.
  • Page 50 Message No boot device available. No boot sector on hard drive. No timer tick interrupt. PCIe Training Error: Expected Link Width is x , Actual Link Width is y . About Your System Causes Faulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key installed.
  • Page 51 Message Plug & Play Configuration Error Quad rank DIMM detected after single rank or dual rank DIMM in socket. Read fault Requested sector not found SATA Port x device not found Causes Error encountered in initializing PCIe device; faulty system board. Invalid memory configuration.
  • Page 52 Message Sector not found Seek error Seek operation failed Shutdown failure General system error. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. The amount of system memory has changed About Your System Causes Faulty hard drive, USB device, or USB medium.
  • Page 53 Message The following DIMMs should match geometry: x , x , ... The following DIMMs should in rank match count: x , x , ... The following DIMMs should match in size: x , x , ... The following DIMMs should in size match and geometry:...
  • Page 54 See the Lifecycle Controller User Guide for more information. Restore the flash memory using the latest version on support.dell.com. See the Integrated Dell™ Remote Access Controller 6 (iDRAC6) User Guide for instructions on performing a field replacement of the...
  • Page 55 Message Unexpected interrupt in protected mode Unsupported CPU combination Unsupported CPU stepping detected Unsupported DIMM detected. The following DIMM has been disabled: x Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Unused memory detected. DIMM’s installed in the following slot are not available...
  • Page 56 Message Unused memory detected. DIMM’s installed in the following slot are not available when in 128-bit advanced ECC mode: x , x , x Warning: A fatal error has caused system reset! Please check the system event log! Warning: Control Panel is not installed.
  • Page 57 Message Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. Warning! PSU mismatch. PSU redundancy lost. Check PSU. Warning! Unsupported memory configuration detected.
  • Page 58 Message Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 201. About Your System Causes Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsystem.

  • Page 59: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message warns you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 60: Other Information You May Need

    Lifecycle Controller User Guide the controller, configuring hardware and firmware, and deploying the operating system. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System provides information about setting up...

  • Page 61: Using The System Setup Program And Uefi Boot Manager

    NOTE: Operating systems must be UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.

  • Page 62: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system does not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

  • Page 63: System Setup Options

    System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...
  • Page 64 Serial See "Serial Communication Screen" on page 69. Communication (Off default) Embedded Server See "Embedded Server Management Screen" on page 70. Management Power Enables you to manage power usage of the processor, fans, and Management memory modules with preconfigured or customized settings.

  • Page 65: Memory Settings Screen

    Option Description F1/F2 Prompt on Enables the system to halt on errors during POST, which allows Error (Enabled the user to observe events that may scroll by unnoticed during default) normal POST. You can select F1 to continue or F2 to enter the System Setup program.

  • Page 66: Processor Settings Screen

    Processor Settings Screen Option 64-bit Core Speed Bus Speed Logical Processor (Enabled default) Virtualization Technology (Disabled default) Adjacent Cache Line Prefetch (Enabled default) Hardware Prefetcher (Enabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode (Enabled default) C States (Enabled default)

  • Page 67: Sata Settings Screen (Optional)

    SATA Settings Screen (Optional) Option SATA controller (ATA Mode default) Port A (Auto default) Port B (Off default) Port C (Off default) Port D (Off default) Port E (Off default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Using the System Setup Program and UEFI Boot Manager Description ATA Mode enables the integrated SATA controller.

  • Page 68: Integrated Devices Screen

    Option Hard-Disk Drive Sequence USB Flash Drive Emulation Type (Auto default) Boot Sequence Retry (Disabled default) Integrated Devices Screen Option Integrated SAS Controller (Enabled default) User Accessible USB Ports (All Ports On default) Internal USB Port 1 (On default) Internal USB Port 2 (On default) Embedded NIC1 and NIC2...

  • Page 69: Pci Irq Assignments Screen

    Option OS Watchdog Timer (Disabled default) I/OAT DMA Engine (Disabled default) Embedded Video Controller (Enabled default) PCI IRQ Assignments Screen Option Embedded X-treme PCI Adapter Serial Communication Screen Option Serial Communication (On without Console Redirection default) Using the System Setup Program and UEFI Boot Manager Description Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding.

  • Page 70: Embedded Server Management Screen

    Failsafe Baud Rate (115200 default) Remote Terminal Type (VT100/VT220 default) Redirection After Boot (Enabled default) Embedded Server Management Screen NOTE: This section is applicable to systems with hot-swappable hard drives only. Option Description Front Panel LCD Options are User Defined String, Model Number, or None.

  • Page 71: Power Management Screen

    Power Management Screen Option Description Power Options are OS Control, Active Power Controller, Custom, Management or Maximum Performance. For all but the Custom setting, the (Active Power BIOS pre-configures the power settings on this screen as follows: Controller • OS Control sets the CPU power to OS DBPM, the fan power to default) Minimum Power, and the memory power to Maximum Performance.
  • Page 72 Option Setup Password Password Status (Unlocked default) TPM Security (Off default) TPM Activation (No Change default) TPM Clear (No default) Using the System Setup Program and UEFI Boot Manager Description Restricts access to the System Setup program by using a setup password.

  • Page 73: Exit Screen

    Option Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) AC Power Recovery Delay (Immediate default) User Defined Delay Exit Screen Press <Esc> to exit the System Setup program; the Exit screen displays: • Save Changes and Exit •...

  • Page 74: Entering The Uefi Boot Manager

    NOTE: Operating systems must be 64-bit UEFI-compatible (for example, ® Microsoft Windows Server the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.

  • Page 75: Uefi Boot Manager Screen

    UEFI Boot Manager Screen Option Continue <Boot options> UEFI Boot Settings System Utilities UEFI Boot Settings Screen Option Add Boot Option Delete Boot Option Enable/Disable Boot Option Change Boot Order One-Time Boot from File System Utilities Screen Option System Setup Using the System Setup Program and UEFI Boot Manager Description The system attempts to boot to devices starting with...

  • Page 76: System And Setup Password Features

    Option System Services BIOS Boot Manager Reboot System System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 196. Your system is shipped without the system password feature enabled in BIOS. CAUTION: The password features provide a basic level of security for the data on your system.
  • Page 77 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press <Enter>. 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive.

  • Page 78: Using The Setup Password

    If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually using the power button.

  • Page 79: Embedded System Management

    Setup Password" on page 78. Embedded System Management The Lifecycle Controller is an embedded utility that enables systems management tasks from an embedded environment throughout the server’s lifecycle. The controller can be started during the boot sequence and can function independently of the operating system.

  • Page 80: Baseboard Management Controller Configuration

    • Configuring hardware and firmware For more information about setting up the controller, configuring hardware and firmware, and deploying the operating system, see the on the Dell Support website at support.dell.com/manuals. User Guide Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the Baseboard Management Controller (BMC) utility is replaced by the iDRAC6 utility.

  • Page 81: Entering The Bmc Setup Module

    The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server. The iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network (LAN) through the dedicated iDRAC6 Enterprise card port or the embedded NICs.
  • Page 82 Using the System Setup Program and UEFI Boot Manager...

  • Page 83: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 84 Figure 3-1. Inside the System (Eight–Hard-Drive System) control panel board cooling fan power supply bays (2) heat sink/processor (2) system cooling fans (4) hard drives (8) Installing System Components SAS backplane expansion-card riser cooling shroud memory modules (8) optical drive (optional)
  • Page 85 Figure 3-2. Inside the System (Twelve–Hard-Drive System) cooling fan expansion-card riser cooling shroud memory modules (8) SAS backplane internal hard drives (2) power supply bays (2) heat sink/processor (2) system cooling fans (4) hard drives (12) Installing System Components...

  • Page 86: Front Bezel (Optional)

    Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock.

  • Page 87: Installing The Front Bezel

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 88 Figure 3-4. Removing and Replacing the System Cover (Eight–Hard-Drive System) system cover latch latch release lock Installing System Components...

  • Page 89: Closing The System

    Figure 3-5. Removing and Replacing the System Cover (Twelve–Hard-Drive System) system cover latch Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis.

  • Page 90: Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Installing The Cooling Shroud

    Installing the Cooling Shroud 1 Align the shroud using the center of the numbered fan bays as a guide. 2 Press the cooling shroud down into the chassis. 3 Close the system. See "Closing the System" on page 89. 4 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  • Page 92: Installing A Hard-Drive Blank

    Figure 3-7. Removing or Installing a Hard-Drive Blank hard-drive blank Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-7. Removing a Hot-Swap Hard Drive 1 If applicable, remove the front bezel.

  • Page 93: Removing And Installing

    Figure 3-8. Removing and Installing a Hot-Swap Hard Drive release button Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.

  • Page 94: Removing A Hard Drive From A Hard-Drive Carrier

    4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-8. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.

  • Page 95: Installing A Hard Drive Into A Hard-Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Installing A Cabled Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 97 4 Install the hard drive into the bracket. See "Installing a Hard Drive Into a Hard-Drive Carrier" on page 98. 5 Slide the hard drive into the drive bay. 6 Connect the power and data cable to the hard drive. •...

  • Page 98: Removing A Hard Drive From A Hard-Drive Carrier

    Figure 3-11. Installing a Cabled Hard Drive Into a Hard-Drive Carrier hard drive screws (4)* *Screws are supplied along with the hard drives ordered from Dell. Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back.

  • Page 99: Internal Hard Drives

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 Figure 3-12. Installing and Removing an Internal Hard Drive Bay internal hard drives (2) internal hard drive bay Installing System Components release latch support bracket...

  • Page 101: Installing An Internal Hard Drive Bay

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Installing A Hard Drive Into A Hard-Drive Bay

    Hard-Drive Bay internal hard drive bay screws (4) *Screws are supplied along with the hard drives ordered from Dell. Installing a Hard Drive Into a Hard-Drive Bay 1 Insert the hard drive into the internal hard-drive bay with the connector end of the drive at the back, until it is flush with the back of the hard-drive bay.

  • Page 103: Optical Drive (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Installing An Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Cooling Fans

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 106 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 87. 3 If applicable, remove the cooling shroud. See "Removing the Cooling Shroud" on page 90. 4 Disconnect the fan’s power cable from the system board.
  • Page 107 Figure 3-15. Removing and Replacing a Fan (Eight–Hard-Drive System) fans (5) fan cable release tab Installing System Components...
  • Page 108 Figure 3-16. Removing and Replacing a Fan (Twelve–Hard-Drive System) fans (5) fan cable Installing System Components release tab...

  • Page 109: Replacing A Cooling Fan

    Replacing a Cooling Fan 1 Align the fan module so that the side with the power cable faces toward the back of the system. 2 Slide the fan module into the fan assembly until the fan is fully seated. See Figure 3-15 and Figure 3-16. 3 Connect the fan’s power cable to the power connector on the system board.

  • Page 110: Removing A Redundant Power Supply

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Installing A Redundant Power Supply

    Figure 3-17. Removing and Installing a Redundant Power Supply power supply velcro strap Installing a Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.

  • Page 112: Removing The Power Supply Blank

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 113 4 Remove the screws and the bracket securing the power supply to the chassis. 5 Lift the power supply to remove it from the chassis. See Figure 3-18. Figure 3-18. Removing and Installing a Non-Redundant Power Supply Installing System Components...

  • Page 114: Installing A Non-Redundant Power Supply

    bracket power supply optical drive power cable SATA power cable Installing a Non-Redundant Power Supply NOTE: This section is applicable to systems with cabled hard drives only. 1 Open the system. See "Opening the System" on page 87. 2 Slide the new power supply into the chassis until the power supply is fully seated, install a bracket at the back of the power supply, and tighten the screws to secure the power supply with the chassis.

  • Page 115: General Memory Module Installation Guidelines

    The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank, dual-rank, and quad-rank RDIMMs of sizes 1-GB, 2-GB, 4-GB, 8-GB, and 16-GB are supported for a total of up to 128 GB. NOTE: Systems with cabled hard drives do not support 8-GB and 16-GB DIMMS and can support RDIMMS for a total of up to 32 GB.

  • Page 116: Mode-Specific Guidelines

    – For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed. • If quad-rank memory modules are mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers.
  • Page 117 Table 3-1 and Table 3-2 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their the physical and available memory totals. The tables do not show mixed or quad-rank memory-module configurations, nor do they address the memory speed considerations of any configuration.
  • Page 118 Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Memory Memory Module Mode Size Advanced 2-GB 4-GB 8-GB 16-GB Mirroring 2-GB 4-GB 8-GB 16-GB 1.Requires x4- or x8-based memory modules. Table 3-2. Sample UDIMM Memory Configurations (Per Processor) Memory Memory Module...

  • Page 119: Installing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 120 Figure 3-19. Installing and Removing a Memory Module memory module alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 121: Removing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 122: Expansion Cards And Expansion-Card Risers

    5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-19. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6 Replace the cooling shroud.
  • Page 123 PERC S300/S100 PERC H800 PERC 6/E controller SAS 5/E SCSI controllers HPCC Fibre Channel 10 Gb NIC All other NICs All other Dell internal storage cards Non-Dell storage cards When available Slot Priority Allowed 1, 2 3, 2 3, 2...

  • Page 124: Expansion-Card Installation

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125 6 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser. 7 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 8 Close the expansion-card latch.

  • Page 126: Removing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 127: Removing An Expansion-Card Riser

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 128: Installing An Expansion-Card Riser

    Figure 3-21. Installing or Removing an Expansion-Card Riser integrated storage controller slot expansion-card riser riser guide posts (2) Installing an Expansion-Card Riser 1 To install an expansion-card riser, align the riser guides with the riser guide posts on the system board. See Figure 3-21. 2 Lower the expansion-card riser into place until the expansion-card riser connector is fully seated.

  • Page 129: Integrated Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 130 Figure 3-22. Installing and Removing the Storage Controller Card storage connector storage controller card SAS data cable connector Installing System Components expansion-card riser storage controller card cable release lever (blue)

  • Page 131: Installing The Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 132: Idrac6 Express Card (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 133: Removing An Idrac6 Express Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 134: Idrac6 Enterprise Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 135 Figure 3-24. Installing or Removing an iDRAC6 Enterprise Card VFlash SD card iDRAC6 Enterprise card retention standoff tabs (2) 7 If applicable, install the VFlash media card. See "Installing a VFlash Media Card" on page 137. 8 Close the system. See "Closing the System" on page 89. 9 Reconnect the system and peripherals to their power sources, and turn them on.

  • Page 136: Removing An Idrac6 Enterprise Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 137: Vflash Media (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 138: Processors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 139 3 Open the system. See "Opening the System" on page 87. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 90. WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them.
  • Page 140 Figure 3-26. Installing and Removing the Heat Sink heat sink heat-sink 10 Rotate the processor shield upward and out of the way. See Figure 3-27. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
  • Page 141 Figure 3-27. Installing and Removing a Processor processor notch in processor ZIF socket processor shield socket key socket-release lever Installing System Components...

  • Page 142: Installing A Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 143: System Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 144 Figure 3-28. Replacing the System Battery system battery positive side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 126. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card"...
  • Page 145 9 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector. 10 Support the battery connector by pressing down firmly on the positive side of the connector.

  • Page 146: Raid Battery (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 147: Installing The Raid Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 148 Figure 3-30. Removing and Installing the Control Panel—LED (Four–Hard-Drive System) control panel cable power cable LED display module control panel board Installing System Components USB memory key connector standoff slot mounting screws (2)

  • Page 149: Installing The Control Panel Assembly (Four-Hard-Drive System)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 150 Figure 3-31. Removing and Installing the Control Panel—LED (Twelve–Hard-Drive System) bracket pull tab mounting screws (3) Installing System Components control-panel cable control-panel module...

  • Page 151: Installing The Control-Panel Module-Led (Twelve-Hard-Drive System)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 152: Installing The Control Panel Display Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 153 6 Disconnect the display module cable from the control panel board. See Figure 3-32. 7 Remove the two Phillips screws that secure the control panel board to the system chassis and remove the board. Figure 3-32. Removing and Installing the Control Panel—LCD slot USB memory key connector control panel board...

  • Page 154: Installing The Control Panel Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 155 CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage the cable. Figure 3-33. Removing and Installing the Front-Panel IO Module (Twelve–Hard-Drive System) front-panel IO cable front-panel IO module bracket mounting screws (3) Installing System Components...

  • Page 156: Installing The Front-Panel Io Module (Twelve-Hard-Drive System)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 157 4 Remove all hard drives. See "Removing a Hot-Swap Hard Drive" on page 92. 5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Disconnect the optical-drive cable, USB cable, and the control-panel cable.
  • Page 158 Figure 3-34. Removing and Installing a SAS Backplane (Eight–Hard-Drive System) SAS backplane power cable SAS A cable retention hooks (4) Installing System Components backplane retention latches (2) SAS backplane...
  • Page 159 Figure 3-35. Removing and Installing a SAS Backplane (Twelve–Hard-Drive System) SAS backplane SAS cables USB memory key connector control panel cable USB cable backplane retention latches (2) control panel module cable SAS backplane power cable internal hard drive cables (2) SAS backplane cable Installing System Components...

  • Page 160: Installing The Sas Backplane

    Installing the SAS Backplane 1 Lower the backplane into the system, being careful to avoid damaging components on the face of the board. 2 Align the slots in the backplane with the retention hooks on the back of the drive bays, then move the backplane forward until the retention hooks fit through the slots in the backplane.

  • Page 161: Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 162 Figure 3-36. Removing and Installing the Power Distribution Board (Eight–Hard-Drive System) screws (4) power-interposer board power-distribution board Installing System Components power supply connector blue tab fan module cable connector...
  • Page 163 Figure 3-37. Removing and Replacing the Power Distribution Board (Twelve–Hard- Drive System) screws (3) power-interposer board power-distribution board power supply connector blue tab fan module cable connector Installing System Components...

  • Page 164: Replacing The Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 165: System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 166 11 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis.

  • Page 167: Installing The System Board

    Installing the System Board 1 Unpack the new system board. 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 1-1. 3 Holding the system board by the edges, lower the system board into the chassis.
  • Page 168 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 91. 16 Close the system. See "Closing the System" on page 89. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 18 If applicable, replace the front bezel.

  • Page 169: Troubleshooting Your System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 170: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 189. If the tests run successfully, the problem is not related to video hardware.

  • Page 171: Troubleshooting A Serial I/O Device

    7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...

  • Page 172: Troubleshooting A Wet System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 173 • Vflash media cards • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours.

  • Page 174: Troubleshooting A Damaged System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 175: Troubleshooting Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 176: Troubleshooting System Cooling Problems

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 177: Troubleshooting System Memory

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 178 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 87. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 90. 8 Check the memory channels and ensure that they are populated correctly.

  • Page 179: Troubleshooting An Internal Usb Key

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 180: Troubleshooting An Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 181: Troubleshooting A Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 182: Troubleshooting An Internal Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 183: Troubleshooting A Storage Controller

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 184: Troubleshooting Expansion Cards

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 185 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 4 Open the system. See "Opening the System" on page 87. 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 124. 6 Ensure that each expansion-card riser is firmly seated in its connector.

  • Page 186: Troubleshooting Processors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 187 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 189. If the test fails, the processor is faulty. See "Getting Help" on page 199. 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 188 Troubleshooting Your System...

  • Page 189: Running The System Diagnostics

    Using Online Diagnostics To assess a system problem, first use the Online Diagnostics. Dell Online Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more.

  • Page 190: When To Use The Embedded System Diagnostics

    • Display, print, or save test results • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully •...

  • Page 191: Embedded System Diagnostics Testing Options

    Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Express Test Extended Test Custom Test Information Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

  • Page 192: Viewing Information And Results

    • Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive.

  • Page 193: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board.

  • Page 194: System Board Connectors

    System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1. System Board Connectors Jumpers and Connectors...
  • Page 195 Table 6-2. System Board Connectors Item Connector CPU2 iDRAC6 Enterprise CPU1 FAN1 FAN2 FAN3 BATTERY FAN4 FP_CONN BP_CONN PWR_CONN PDB_ I2C FP_USB_CONN SATA_A SATA_B SATA_C SATA_D SATA_E Description Processor 2 iDRAC6 Enterprise card connector Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) Memory module slot B3 (white release lever) Processor 1...

  • Page 196: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 197 NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled" position, the system disables the new password(s) the next time it boots. 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 198 Jumpers and Connectors...

  • Page 199: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 200 Getting Help...

  • Page 201: Glossary

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
  • Page 202 ECC — Error checking and correction. EMI — Electromagnetic interference. ERA — Embedded remote access. ERA allows you to perform remote, or "out-of-band," server management on your network server using a remote access controller. ESD — Electrostatic discharge. ESM — Embedded server management.
  • Page 203 In general, I/O activity can be differentiated from computational activity. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP — Internet Protocol.
  • Page 204 IRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral connection must be assigned an IRQ number. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously.
  • Page 205 MAC address — Media Access Control address. Your system’s unique hardware number on a network. mAh — Milliampere-hour(s). Mb — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. Mbps —...
  • Page 206 parity — Redundant information that is associated with a block of data. parity stripe — In RAID arrays, a striped hard drive containing parity data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command.
  • Page 207 — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 208 system board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the processor(s), RAM, controllers for peripherals, and various ROM chips. system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation.
  • Page 209 video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s RAM. The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and monitor capabilities). video resolution —...
  • Page 210 Glossary...

  • Page 211: Index

    103 CD drive troubleshooting, 180 connectors system board, 194 USB, 14 video, 14 contacting Dell, 199 control panel assembly features, 14 installing, 149, 151, 154, 156 LCD panel features, 18 removing, 147, 149, 152, 154 cooling fan replacing, 109...
  • Page 212 191 testing options, 191 using Dell PowerEdge Diagnostics, 189 when to use, 190 DIMMs See memory modules (DIMMs). drive blank installing, 92 removing, 91 Embedded System Management, 79 error messages, 62 expansion card troubleshooting, 184 expansion cards...
  • Page 213 hard drive blank, 92 iDRAC card, 132, 134 memory modules, 119 power supply blank, 112 processor, 142 SAS backplane board, 160 SAS controller, 131 jumpers (system board), 193 keyboards troubleshooting, 170 LCD panel features, 18 menus, 19 memory troubleshooting, 177 memory key connector (USB), 137 Memory Mirroring memory...
  • Page 214 POST accessing system features, 13 power indicators, 14, 26 power supplies indicators, 26 removing, 110, 112 replacing, 111, 114 power supply blank, 112 processor installing, 142 removing, 138 See processor. upgrades, 138 processors troubleshooting, 186 remote access controller See iDRAC. removing bezel, 86 control panel assembly, 147, 149,...
  • Page 215 Dell, 199 system closing, 89 opening, 87 system board connectors, 194 installing, 167 jumpers, 193 removing, 165 system cooling troubleshooting, 176 system features accessing, 13 system messages, 42 system password, 76 system setup program boot settings, 67 embedded server management...
  • Page 216 processor, 138 front-panel connectors, 14 internal connector for memory key, 137 USB device back-panel connectors, 22 USB key troubleshooting, 179 video back-panel connector, 22 front-panel connectors, 14 troubleshooting, 170 warning messages, 59 warranty, 60 wet system troubleshooting, 172 Index...

Table of Contents