HP Point of Sale rp5000 Getting Started page 16

Getting Started
Solving General Problems
Problem
Computer appears
locked up and will
not turn off when the
power button is
pressed.
Computer will not
respond to USB
keyboard or mouse.
Ä
CAUTION: When attempting to resume from standby mode, do not
hold down the power button for more than four seconds. Otherwise,
the computer will shut down and you will lose your data.
Computer date and
time display is
incorrect.
Computer appears
to pause
periodically.
*You must be logged in as an Administrator to access the Device Manager.
Cursor will not move
using the arrow keys
on the keypad.
12
Cause
Software control of
the power switch is
not functional.
Computer is in
standby mode.
RTC (real-time clock)
battery may need to
be replaced.
✎
Connecting
the
computer to
a live AC
outlet
prolongs
the life of
the RTC
battery.
Network driver is
loaded and no
network connection
is established.
The Num Lock key
may be on.
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Solution
Press and hold the power button
for at least four seconds until the
computer turns off.
Press the power button to
resume from standby mode.
First, reset the date and time
under Control Panel
(computer setup (F10) utility can
also be used to update the
RTC date and time). If the
problem persists, replace the
RTC battery. See the Hardware
Reference Guide on the
Documentation CD for
instructions on installing a new
battery, or contact an
authorized dealer or reseller for
RTC battery replacement.
Establish a network connection,
or use computer setup (F10)
utility or Windows Device
Manager* to disable the
network controller.
Press the Num Lock key. The
Num Lock light should not be on
if you want to use the arrow
keys.
Getting Started