HP RP7 Model 7800 Hardware Reference Manual
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HP RP7 Model 7800 Hardware Reference Manual

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Hardware Reference Guide
HP RP7 Retail System Model 7800

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  • Page 1 Hardware Reference Guide HP RP7 Retail System Model 7800...
  • Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Hardware Reference Guide HP RP7 Retail System Model 7800 First Edition (May 2012) Document Part Number: 697971-001...
  • Page 3 About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Routing Cables to External Devices ....................13 Installing Optional Integrated USB Modules ..................17 Installing an Optional HP Retail RP7 10.4” Customer Display ............22 Installing an Optional HP Retail RP7 VFD Customer Display ............28 Installing the VFD Customer Display Without Poles ............28 Installing the VFD Customer Display With One or Two Poles ...........
  • Page 6 Appendix A Troubleshooting .......................... 65 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ..........65 Appendix B Electrostatic Discharge ......................68 Preventing Electrostatic Damage ....................... 68 Grounding Methods ..........................68 Appendix C Computer Operating Guidelines, Routine Care and Shipping Preparation ......69 Computer Operating Guidelines and Routine Care ................

  • Page 7: Product Features

    HP Retail Integrated Webcam ● Customer-facing two-line VFD (Vacuum Florescent Display); standard on select models (VFD can be mounted to the RP7 or mounted on a separate stand) ● Customer-facing 10.4” LCD Display; optional (cannot be used in conjunction with the two-line VFD) ●...

  • Page 8: Optional Hp Rp7 Accessories

    87% energy efficient internal power supply adapter ● HP Limited Warranty, 3/3/3 standard: 3 years parts, 3 years labor, and 3 years on-site services Optional HP RP7 Accessories The following HP RP7 accessories are available from HP. Chapter 1 Product Features...
  • Page 9 HP RP7 Adjustable Stand HP Retail Integrated Webcam HP Retail RP7 VFD Customer Display HP Retail Integrated Fingerprint Reader HP Retail RP7 10.4” Customer Display HP Retail Integrated Dual-Head MSR NOTE: A stand-alone VFD that is mounted on a separate stand is also available from HP (not pictured above).

  • Page 10: Front Panel Controls

    Front Panel Controls Control Function Menu Opens the On-Screen Display (OSD) main menu. – (Minus) If the OSD menu is on, tap to navigate backward through the OSD menu and decrease adjustment levels. + (Plus) If the OSD menu is on, tap to navigate forward through the OSD menu and increase adjustment levels.
  • Page 11 To select an item from the OSD Menu, use the – icons to scroll to and highlight your selection, then tap the icon to select that function. Adjust the item using the – icons on the front panel to adjust the scale. After adjusting the function, select Save and Return, or Cancel if you don’t want to save the setting, then select Exit from the Main Menu.

  • Page 12: Rear I/O Panel Components

    DO NOT plug a network cable into the cash drawer connector. CAUTION: Do not connect any device other than the HP Retail RP7 10.4” Customer Display to the DC Out Power Connector. Chapter 1 Product Features...

  • Page 13: Hardware Upgrades

    Installing the RP7 Adjustable Stand NOTE: This section provides instructions for installing the RP7 Adjustable Stand if the stand was purchased separately. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 14 Disconnect all cables from the rear I/O connectors. Pull the power supply cover back then lift if up and off the unit. Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below (1).
  • Page 15 Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2). Attach the RP7 display head to the stand's mounting bracket by aligning the slots on the display head with the hooks on the mounting bracket and sliding the display down (1). Install the three screws included with the stand through the mounting bracket and into the display head to secure it in place (2).
  • Page 16 Slide the mounting bracket cover down over the stand's mounting bracket. Rotate open the small door at the base of the power supply housing (1) and slide the power supply brick into the housing (2). Chapter 2 Hardware Upgrades...
  • Page 17 Insert the cord into the cable retainer clip on the side of the base and connect the other end of the cord to an electrical outlet. Installing the RP7 Adjustable Stand...
  • Page 18 Snap the decorative panel back onto the rear of the base. Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. Chapter 2 Hardware Upgrades...

  • Page 19: Routing Cables To External Devices

    Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).
  • Page 20 Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2). Pull the power supply cover back then lift if up and off the unit. Chapter 2 Hardware Upgrades...
  • Page 21 Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below (1). Then pull the top of the panel away from the base (2) and push straight down on the panel to release the bottom tabs (3).
  • Page 22 Snap the decorative panel back onto the rear of the base. Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. Chapter 2 Hardware Upgrades...

  • Page 23: Installing Optional Integrated Usb Modules

    Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).
  • Page 24 The procedure for installing an integrated USB module is the same for all modules. To install a USB module: Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
  • Page 25 Press inward on the buttons located near the bottom sides of the display head's back panel (1) then slide the back panel up and off the display head (2). Remove the two screws that attach the USB cover plate to the display head (1) then slide the cover plate off the display head (2).
  • Page 26 Pull the plug that is inserted in the USB port out of the port. NOTE: Some models do not have plugs in the USB ports. Slide the screw hole cover plate on the module back (1) and insert the USB connector on the module into the USB port (2).
  • Page 27 Install the two screws that were previously removed (1) and slide the cover plate on the module forward to cover the screws (2). Slide the display head's back panel down onto the rear of the display head. Installing Optional Integrated USB Modules...

  • Page 28: Installing An Optional Hp Retail Rp7 10.4" Customer Display

    (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). Reconnect the power cord and press the power button. Installing an Optional HP Retail RP7 10.4” Customer Display Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 29 Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2). Pull the power supply cover back then lift if up and off the unit. Installing an Optional HP Retail RP7 10.4” Customer Display...
  • Page 30 Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below (1). Then pull the top of the panel away from the base (2) and push straight down on the panel to release the bottom tabs (3).
  • Page 31 Install the two screws to secure the back plate to the display (3). Slide the cable ends through the hole in the center of the decorative panel that was included with the customer display. Installing an Optional HP Retail RP7 10.4” Customer Display...
  • Page 32 Route the audio, DVI, USB, and power cables through the rear of the base and out the front of the base, then up through the cable retainer on the neck of the RP7 stand and connect the cables to the RP7 I/O ports.
  • Page 33 Slide the back plate mounting bracket into the mounting hole on the rear of the RP7 base (1), and install the two screws included with the customer display into the screw holes on top of the mounting bracket (2). Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place.

  • Page 34: Installing An Optional Hp Retail Rp7 Vfd Customer Display

    (2). Reconnect the power cord and press the power button on both displays. Installing an Optional HP Retail RP7 VFD Customer Display The integrated VFD customer display can be installed with no poles attached, or with one or two poles attached, depending on the desired height of the VFD.
  • Page 35 Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2). Pull the power supply cover back then lift if up and off the unit. Installing an Optional HP Retail RP7 VFD Customer Display...
  • Page 36 (1), then though the cable retainer (2). Connect the extension cable to the I/O cable included with the VFD (3) and connect the I/O cable to the 12V USB port on the RP7. Chapter 2 Hardware Upgrades...
  • Page 37 Wrap the excess extension cable around the hooks on the rear of the base. Insert the end of the extension cable through the hole in the decorative panel (1) and snap the decorative panel onto the rear of the base (2). Installing an Optional HP Retail RP7 VFD Customer Display...
  • Page 38 Insert the VFD cable through the center of the mounting bracket (1) and slide the VFD onto the mounting bracket (2). Lay the VFD face down on clean, dry cloth and connect the VFD cable to the extension cable. Chapter 2 Hardware Upgrades...
  • Page 39 Slide the VFD mounting bracket into the mounting hole on the rear of the RP7 base (1), and install the two screws included with the VFD into the screw holes on top of the mounting bracket (2). Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place.

  • Page 40: Installing The Vfd Customer Display With One Or Two Poles

    Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).
  • Page 41 (1). Then pull the top of the panel away from the base (2) and push straight down on the panel to release the bottom tabs (3). Installing an Optional HP Retail RP7 VFD Customer Display...
  • Page 42 VFD, then through the rear of the base (1) and out the front of the base. Continue to route the extension cable up through the cable retainer (2) and connect the extension cable to the I/O cable included with the VFD (3). Connect the I/O cable to the 12V USB port on the RP7. Chapter 2 Hardware Upgrades...
  • Page 43 Wrap the excess extension cable around the hooks on the rear of the base. Snap the decorative plate onto the rear of the base. Installing an Optional HP Retail RP7 VFD Customer Display...
  • Page 44 Slide the VFD mounting bracket into the mounting hole on the rear of the RP7 base (1), and install the two screws included with the VFD into the screw holes on top of the mounting bracket (2). Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place.
  • Page 45 (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). Reconnect the power cord and press the power button. Installing an Optional HP Retail RP7 VFD Customer Display...

  • Page 46: Installing Additional Memory

    Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.

  • Page 47: Populating Sodimm Sockets

    Populating SODIMM Sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel A. The DIMM3 socket operates in memory channel B. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed.
  • Page 48 Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2). Press inward on the buttons located near the bottom sides of the display head's back panel (1) then slide the back panel up and off the display head (2). Chapter 2 Hardware Upgrades...
  • Page 49 Press down on the lever at the to of the memory access door (1) and rotate the door open (2). To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the SODIMM out of the socket (2). Installing Additional Memory...
  • Page 50 To install a SODIMM, slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down into the socket (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
  • Page 51 Slide the display head's back panel down onto the rear of the display head. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

  • Page 52: Removing And Installing A Hard Drive

    Removing and Installing a Hard Drive CAUTION: If you are replacing a hard drive, be sure to back up the data from the old drive so that you can transfer the data to the new drive. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet.
  • Page 53 Open the hard drive door (1), then grasp the pull tab on the side of the hard drive and pull the hard drive out of the drive bay (2). Remove the four screws from the sides of the hard drive carrier (1) and lift the hard drive out of the carrier (2).
  • Page 54 Place the new hard drive into the carrier (1) and install the four screws into the sides of the carrier (2). Slide the hard drive/carrier assembly into the drive bay (1) and close the hard drive door (2). Chapter 2 Hardware Upgrades...
  • Page 55 Slide the display head's back panel down onto the rear of the display head. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

  • Page 56: Replacing The Battery

    Replacing the Battery The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.
  • Page 57 Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2). Disconnect all cables from the rear I/O connectors. Press inward on the buttons located near the bottom sides of the display head's back panel (1) then slide the back panel up and off the display head (2).
  • Page 58 Remove the RP7 display head from the stand by removing the three screws that attach the stand's mounting bracket to the display head (1) then slide the display up and off the mounting bracket (2). Lay the display head face down on a surface covered by a clean, dry cloth.
  • Page 59 Remove the five screws that secure the metal plate on the back of the display head (1) and lift the metal plate off the display head (2). Note which side of the battery is the positive side so that the new battery has the same orientation and pull the battery out of its holder.
  • Page 60 Insert the new battery. Ensure that the positive side of the new battery is oriented in the same direction as the battery that was removed. Place the metal plate on the back of the display head (1) and secure it to the display head with the five screws that were previously removed (2).
  • Page 61 (3), and close the memory access door (4). Attach the RP7 display head to the stand's mounting bracket by aligning the slots on the display head with the hooks on the mounting bracket and sliding the display down (1). Install the three screws through the mounting bracket and into the display head to secure it in place (2).
  • Page 62 Slide the display head's back panel down onto the rear of the display head. Reconnect all cables to the rear I/O connectors. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1).

  • Page 63: Using The Usb Security Cover

    Slide the mounting bracket cover down over the stand's mounting bracket. Plug in the power cord and press the power button. Using the USB Security Cover Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet.
  • Page 64 Push inward on the tab at the bottom of the USB security cover (1) and rotate the bottom of the cover up (2) to remove it. Insert the USB device into the USB port. Chapter 2 Hardware Upgrades...
  • Page 65 Insert the top of the USB security cover into the I/O panel at an angle with the bottom of the cover slightly raised (1), then rotate the bottom down so that the cover snaps in place (2). NOTE: If the USB device has a cable, place the cable in the channel on the side of the security cover.

  • Page 66: Securing The Rp7 To A Counter Top

    (2). Reconnect the power cord and press the power button. Securing the RP7 to a Counter Top Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet.

  • Page 67: Installing An External Security Lock

    Reconnect the power cord and press the power button. Installing an External Security Lock Cable Lock A Cable Lock can be used to secure the RP7 rear panel and fix it to an external object. Installing an External Security Lock...

  • Page 68: Padlock

    Padlock A padlock can be used to secure the RP7 rear panel. Chapter 2 Hardware Upgrades...

  • Page 69: Configuring The Software

    Configuring the Software Touch Screen Calibration You do not need to install the touch driver software for Microsoft Windows 7 or POSReady 7. Touch drivers are already included in those operating systems for this monitor. HP recommends that you calibrate the touch screen before using the system to ensure that the touch point registers on the screen where the stylus or finger touches the screen.

  • Page 70: Configuring Powered Serial Ports

    Configuring Powered Serial Ports The serial ports can be configured as standard (non-powered) serial ports or powered serial ports. Some devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source. NOTE: The computer ships with all serial ports configured in standard serial mode by default unless the powered serial port AV numbers are ordered.

  • Page 71: Appendix A Troubleshooting

    Troubleshooting Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 72 Table A-1 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Ensure the DC power cable is plugged into times, once every second, supply is overloaded). the I/O panel. followed by a two second Check if a device is causing the problem by pause.
  • Page 73 Table A-1 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Power LED flashes 12 times, Health timer expired. None. once every second, followed by a two second pause. Beeps stop after third iteration and the computer reboots. System does not power on None System unable to power...

  • Page 74: Appendix B Electrostatic Discharge

    Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ●...

  • Page 75: Appendix C Computer Operating Guidelines, Routine Care And Shipping Preparation

    Computer Operating Guidelines, Routine Care and Shipping Preparation Computer Operating Guidelines and Routine Care Follow these guidelines to properly set up and care for the computer and monitor: ● Although the display is water resistant, it is best to keep it away from excessive moisture, direct sunlight, and extremes of heat and cold.

  • Page 76: Shipping Preparation

    Shipping Preparation Follow these suggestions when preparing to ship the computer: Back up the hard drive files. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. NOTE: The hard drive locks automatically when the system power is turned off. Remove and store all removable media.

  • Page 77: Index

    Index accessories 2 rear I/O panel 6 battery, replacing 50 security locks 61 serial ports, configuring for power 64 cable routing 13 shipping preparation 70 components stand, installing 7 front 4 rear I/O panel 6 computer operating guidelines 69 touch screen counter top, securing 60 calibration 63 customer display, installing 22...

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