HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade Manual page 4

What's included with a standard HP
Server/HP Netserver warranty?
How long is the standard warranty?
Product
hp server tc21xx
hp server tc series, except tc21xx
hp server rc series
hp server rx4610
hp netserver l series
hp netserver e800
hp netserver e200
HP Internal Accessories (including HP
factory installed third-party hardware)
Purchased with rc series
Purchased with rx4610
Purchased with tc21xx
Purchased with tc series, except tc21xx
Purchased with l series
Purchased with e800
Purchased separately
HP External Accessories
HP Rack Storage
HP SureStore products
HP Software
Pre-installed third-party operating system
or application software
1
When you purchase an HP internal accessory after your HP Server/HP Netserver is installed, it is serviced
on-site for the remaining period of the HP Server's/HP Netserver's warranty. If the warranty period for your HP
Server/HP Netserver has expired, and the accessory is less than one year old, you can return the accessory to HP
or to your authorized reseller for service.
2
You can exchange the HP SureStore Product with HP or your authorized reseller for up to three years from the
date of purchase and receive a replacement part the next day. Consult your accessory documentation for specific
details on warranty coverage.
Your HP Server's/HP Netserver's standard warranty includes:
·
Phone support
·
Free exchange parts
·
Next Business Day (NBD)*, on-site service
* HP strives to have a technician at your site by the next business
day, but response time is based on distance from an HP office.
More information on response time appears later in this booklet.
Warranty Coverage Periods
Year 1 Year 2
NBD on-site NBD, Parts Only
NBD, on-site NBD, on-site
NBD, on-site NBD, on-site
NBD, on-site NBD, on-site
NBD, on-site NBD, on-site
NBD, on-site NBD, on-site
NBD, on-site
NBD, on-site NBD, on-site
NBD, on-site NBD, on-site
NBD, on-site NBD, Parts Only
NBD, on-site NBD, on-site
NBD, on-site NBD, on-site
NBD, on-site NBD, on-site
1
Return to HP
NBD, on-site NBD, on-site
2
Exchange Exchange
90-day media exchange/phone installation & configuration
90-day media exchange/phone installation & configuration
-4-
Year 3
NBD, Parts Only
NBD, on-site
NBD, on-site
NBD, on-site
NBD, on-site
NBD, on-site
- -
NBD, on-site
NBD, on-site
NBD, Parts Only
NBD, on-site
NBD, on-site
NBD, on-site
- -
NBD, on-site
2 2
Exchange