Dell PowerVault NX3000 Hardware Owner's Manual
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Dell PowerVault NX3000 Hardware Owner's Manual

Powervault nx3000 systems
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Dell™ PowerVault™
NX3000 Systems
Hardware Owner's Manual

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Summary of Contents for Dell PowerVault NX3000

  • Page 1 Dell™ PowerVault™ NX3000 Systems Hardware Owner’s Manual...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.; Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About Your System ......Accessing System Features During Startup ..Front-Panel Features and Indicators .
  • Page 4 Using the System Setup Program and UEFI Boot Manager ....Choosing the System Boot Mode ... . .
  • Page 5 ....iDRAC Configuration Utility ..Entering the iDRAC Configuration Utility Installing System Components ..
  • Page 6 ....Internal USB Memory Key Integrated Dell Remote Access Controller 6 (iDRAC6) ....
  • Page 7 ... Integrated Storage Controller Card Removing the Integrated Storage Controller ......Card Installing the Integrated Storage Controller .
  • Page 8 ....Installing a Processor ..... System Battery .
  • Page 9 Running the System Diagnostics ..... . Using Dell™ Diagnostics ..Embedded System Diagnostics Features .
  • Page 10 ..... Contacting Dell Glossary ......183 Index .

  • Page 11: About Your System

    About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager." <F10> Enters System Services, which opens the Unified Server Configurator from which you can access utilities such as system diagnostics.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators (3.5-inch Chassis) Item Indicator, Button, or Icon Description Connector System identification A slide-out label panel for system panel information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address.
  • Page 13 Item Indicator, Button, or Icon Description Connector NOTE: To force an ungraceful shutdown, press and hold the power button for five seconds. NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

  • Page 14: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector Optical drive One optional slim-line SATA (optional) DVD-ROM drive or DVD+RW drive. NOTE: DVD devices are data only. Hard drives Up to six 3.5-inch hot-swappable without flex bay LCD Panel Features The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention.

  • Page 15: Home Screen

    Figure 1-2. LCD Panel Features Item Buttons Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. •...

  • Page 16: Setup Menu

    To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus.
  • Page 17 Option Description Name Displays the name of the Host, Model, or User String for the system. Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the "Set home"...

  • Page 18: Hard-Drive Indicator Patterns For Raid

    Hard-Drive Indicator Patterns for RAID Figure 1-3. Hard-Drive Indicators 3.5-inch carrier 2.5-in drive-activity indicator (green) drive-status indicator (green and amber) Drive-Status Indicator Pattern Condition (RAID Only) Blinks green two times per Identify drive/preparing for removal second Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is...

  • Page 19: Back Panel Features And Indicators

    Drive-Status Indicator Pattern Condition (RAID Only) Blinks green, amber, and off Drive predicted failure Blinks amber four times per Drive failed second Blinks green slowly Drive rebuilding Steady green Drive online Back Panel Features and Indicators Figure 1-4. Back Panel Features Item Indicator, Button, or Icon...
  • Page 20 Item Indicator, Button, or Icon Description Connector PCIe slot 3 PCIe x8-link Gen 2 expansion slot (full- height, 24.13-cm [9.5-inch] length) optional PCIe x16-link Gen 2 expansion slot (full-height, 24.13-cm [9.5-inch]) (no slot 4 with this option) PCIe slot 4 PCIe x8-link Gen 2 expansion slot (full- height, 24.13-cm [9.5-inch] length) power supply 1 (PS1)

  • Page 21: Power Indicator Codes

    Item Indicator, Button, or Icon Description Connector iDRAC6 Enterprise Dedicated management port for the port (optional) optional iDRAC6 Enterprise card VFlash media slot Connects an external SD memory card (optional) for the optional iDRAC6 Enterprise card Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational.

  • Page 22: Nic Indicator Codes

    Figure 1-5. Power Supply Status Indicator power supply status NIC Indicator Codes Figure 1-6. NIC Indicators link indicator activity indicator About Your System...

  • Page 23: Lcd Status Messages

    Indicator Description Link and activity indicators are The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps.
  • Page 24 NOTE: The following LCD status messages are displayed in the Simple format. See “Setup Menu" to select the format in which the messages are displayed. Table 1-1. LCD Status Messages Code Text Cause Corrective Actions Check the system event log Remove AC power to the E1000 Failsafe for critical failure events.
  • Page 25 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions Specified processor Reseat the processor(s). E1229 CPU # VCORE VCORE voltage regulator See "Troubleshooting the Regulator has failed. Processor(s)." failure. Reseat CPU. If the problem persists, see "Getting Help." Specified processor VTT Reseat the processor(s).
  • Page 26 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions The system is no longer fan Check LCD for additional E1313 Fan redundant. Another fan scrolling messages. See redundancy failure would put the "Troubleshooting a Fan." lost. Check system at risk of over- fans.
  • Page 27 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions The system BIOS has Remove AC power to the E1420 CPU Bus reported a processor bus system for 10 seconds and parity error. parity error. restart the system. Power cycle If the problem persists, see "Getting Help."...
  • Page 28 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions Specified power supply's Check the AC power E1620 Power Supply AC input is outside of the source for the specified # (### W) AC allowable range. power supply. If the power error.
  • Page 29 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions The system BIOS has Remove and reseat the E1711 PCI parity reported a PCI parity error PCIe expansion cards. If error on Bus on a component that the problem persists, see ## Device ## resides in PCI "Troubleshooting...
  • Page 30 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions The system BIOS has Check the SEL for more E1715 Fatal I/O determined there has been information, and then Error. Review a fatal error in the system. clear the SEL. Remove &...
  • Page 31 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions The system BIOS has Remove and reseat the E171F PCIe fatal reported a PCIe fatal error PCIe expansion cards. If error on Bus on a component that the problem persists, see ## Device ## resides in PCI "Troubleshooting...
  • Page 32 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions SAS cable A is missing or Reseat the cable. If the E1A14 SAS cable A bad. problem persists, replace failure. cable. Check connection. If the problem persists, see "Getting Help." SAS cable B is missing or Reseat the cable.
  • Page 33 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions CMOS failure. CMOS Remove AC power to the E2014 CMOS RAM RAM not functioning system for 10 seconds and failure. properly. restart the system. Power cycle If the problem persists, see "Getting Help."...
  • Page 34 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions SIO failure. Remove AC power to the E201A SuperIO system for 10 seconds and failure. restart the system. Power cycle If the problem persists, see "Getting Help." Keyboard controller failure. Remove AC power to the E201B Keyboard system for 10 seconds and Controller...
  • Page 35 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions General failure after video. Check screen for specific E2022 General error messages. failure during POST. Check screen message. The system BIOS could not See "Troubleshooting E2023 BIOS unable enable memory mirroring System Memory."...
  • Page 36 Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions LCD overflow message. A Check the SEL for details I1911 LCD Log Full. maximum of ten error on the events. Check SEL to messages can display review all Remove AC power to the sequentially on the LCD.

  • Page 37: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
  • Page 38 Table 1-2. System Messages (continued) Message Causes Corrective Actions The iDRAC6 is not Wait for the system to Alert! iDRAC6 not responding to BIOS reboot. responding. communication either Rebooting. because it is not functioning properly or has not completed initialization. The system will reboot.
  • Page 39 Table 1-2. System Messages (continued) Message Causes Corrective Actions The system configuration of If any system components Alert! Power processor(s), memory were just upgraded, return required exceeds modules, and expansion the system to the previous PSU wattage. cards may not be supported configuration.
  • Page 40 Table 1-2. System Messages (continued) Message Causes Corrective Actions Remote BIOS update Retry the BIOS update. If BIOS Update attempt failed. problem persists, see Attempt Failed! "Getting Help." NVRAM_CLR jumper is Move the NVRAM_CLR Caution! installed in the clear setting. jumper to the default NVRAM_CLR jumper CMOS has been cleared.
  • Page 41 Table 1-2. System Messages (continued) Message Causes Corrective Actions The system failed to boot Ensure that the boot mode is Current boot mode because UEFI boot mode is set correctly and that the is set to UEFI. enabled in BIOS and the proper bootable media is Please ensure boot operating system is...
  • Page 42 Table 1-2. System Messages (continued) Message Causes Corrective Actions Gate A20 failure Faulty keyboard controller; See "Getting Help." faulty system board. The operating system is This message is usually General failure unable to carry out the followed by specific command. information.
  • Page 43 Table 1-2. System Messages (continued) Message Causes Corrective Actions The USB ports are disabled Power down and restart the Local keyboard in the system BIOS. system from the power may not work button, and then enter the because all user System Setup program to accessible USB enable the USB port(s).
  • Page 44 Table 1-2. System Messages (continued) Message Causes Corrective Actions Faulty or improperly See "Troubleshooting System Memory odd/even installed memory modules. Memory." logic failure at address, read value expecting value Faulty or improperly See "Troubleshooting System Memory installed memory modules. Memory." write/read failure at address , read...
  • Page 45 Table 1-2. System Messages (continued) Message Causes Corrective Actions Faulty or missing optical Use a bootable USB key, CD, No boot device drive subsystem, hard drive, or hard drive. If the problem available or hard-drive subsystem, or persists, see no bootable USB key "Troubleshooting an Internal installed.
  • Page 46 Table 1-2. System Messages (continued) Message Causes Corrective Actions Error encountered in Install the NVRAM_CLR Plug & Play initializing PCIe device; jumper in the clear position Configuration faulty system board. (pins 1 and 3) and reboot the Error system. See Figure 6-1 for jumper location.
  • Page 47 Table 1-2. System Messages (continued) Message Causes Corrective Actions The drive connected to the Replace the faulty drive. SATA port x specified SATA port is faulty. device auto- sensing error SATA port x device configuration error SATA port x device error Faulty hard drive, USB Replace the USB medium or Sector not found...
  • Page 48 Table 1-2. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory The following configuration. The specified modules are installed in a DIMMs should memory modules do not valid configuration. See match match in size, number of "General Memory Module geometry: ranks, or number of data...
  • Page 49 Table 1-2. System Messages (continued) Message Causes Corrective Actions Faulty system board. See "Getting Help." Timer chip counter 2 failed A TPM configuration Information only. command has been entered. configuration The system will reboot and operation execute the command. honored. System will now reset.
  • Page 50 The iDRAC6 Enterprise card Restore the flash memory flash memory may be using the latest version on corrupted. support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. Improperly seated memory Reseat the memory modules.
  • Page 51 Table 1-2. System Messages (continued) Message Causes Corrective Actions The memory configuration is Reconfigure the memory for Unused memory not optimal for mirroring or Memory Mirroring or detected. DIMM’s Advanced ECC Memory Advanced ECC Memory installed in the Mode. Modules in the Mode, or change the memory following slot specified slots are unused.
  • Page 52 Table 1-2. System Messages (continued) Message Causes Corrective Actions The system configuration of If any system components Warning! Power processor(s), memory were just upgraded, return required exceeds modules, and expansion the system to the previous PSU wattage. cards may not be supported configuration.

  • Page 53: Warning Messages

    Table 1-2. System Messages (continued) Message Causes Corrective Actions Faulty USB device, USB Replace the USB medium or Write fault medium, optical drive device. Ensure that the USB, Write fault on assembly, hard drive, or hard- SAS backplane, or SATA selected drive drive subsystem.

  • Page 54: Other Information You May Need

    NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...

  • Page 55: Using The System Setup Program And Uefi Boot Manager

    Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...

  • Page 56: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

  • Page 57: System Setup Options

    System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...
  • Page 58 Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen." Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices.

  • Page 59: Memory Settings Screen

    Option Description F1/F2 Prompt on Error Enables the system to halt on errors during POST, (Enabled default) which allows the user to observe events that may scroll by unnoticed during normal POST. The user can press <F1> to continue or <F2> to enter the System Setup program.

  • Page 60: Processor Settings Screen

    Processor Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor On processors that support Simultaneous Multi- (Enabled default) Threading (SMT) technology, each processor core supports up to two logical processors.

  • Page 61: Boot Settings Screen

    Option Description Port B Auto enables BIOS support for the device attached to (Off default) SATA port B. Off disables BIOS support for the device. Boot Settings Screen Option Description CAUTION: Boot Mode Switching the boot mode could prevent (BIOS default) the system from booting if the operating system was not installed in the same boot mode.

  • Page 62: Integrated Devices Screen

    Option Description Boot Sequence Retry If this field is enabled and the system has failed to boot, (Disabled default) the system will reattempt to boot after 30 seconds. Integrated Devices Screen Option Description Integrated SAS/RAID Enables or disables the integrated storage controller. Controller (Enabled default) User Accessible USB Ports...

  • Page 63: Pci Irq Assignments Screen

    Option Description OS Watchdog Timer Sets a timer to monitor the operating system for activity, (Disabled default) and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer. When Disabled, the timer is not initialized.

  • Page 64: Embedded Server Management Screen

    Option Description Serial Port Address Sets the serial port addresses for the two serial devices. (Serial Device 1=COM1, NOTE: Only Serial Device 2 can be used for Serial Over Serial Device2=COM2 LAN (SOL). To use console redirection by SOL, configure default) the same port address for console redirection and the serial device.

  • Page 65: Power Management Screen

    Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.

  • Page 66: System Security Screen

    System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See "Using the System Password" for more information. Setup Password Restricts access to the System Setup program by using a setup password.

  • Page 67: Exit Screen

    Option Description CAUTION: TPM Clear Clearing the TPM will lose all encryption (No default) keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option.

  • Page 68: Entering The Uefi Boot Manager

    Entering the UEFI Boot Manager ® NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.

  • Page 69: Uefi Boot Manager Screen

    UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system will continue with the next item in the boot order until the boot is successful or no more boot options are found.

  • Page 70: System Utilities Screen

    System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services Restarts the system and accesses the Unified Server Configurator, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
  • Page 71 When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press <Enter>.

  • Page 72: Using The Setup Password

    When Password Status is Locked, you must type the password and press <Enter> when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
  • Page 73 You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press <Backspace> or the left-arrow key. When you verify the password, the Setup Password changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.

  • Page 74: Idrac Configuration Utility

    iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NICs.

  • Page 75: Installing System Components

    Installing System Components Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap • T8, T10, and T15 Torx drivers Inside the System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 76 Figure 3-1. Inside the System (3.5-inch Hard-Drive Chassis) USB connector for optional internal Internal SD Module USB key hot-swappable cooling fans (4 or 5) memory modules (up to 18 total, 9 for each processor) processors (1 or 2) power supply bays (2) riser 2 (PCIe slots 3 and 4) riser 1 (PCIe slots 1 and 2) iDRAC6 Enterprise card (optional)

  • Page 77: Front Bezel (Optional)

    Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. See Figure 3-2. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Pull up on the release latch next to the key lock.

  • Page 78: Installing The Front Bezel

    Installing the Front Bezel 1 Insert the hinge tab on the right of the bezel into the slot on the right side of the system front panel. 2 Rotate the left side of the bezel toward the system. 3 Press the bezel to the system to engage the latch. Opening and Closing the System WARNING: Only trained service technicians are authorized to remove the system...

  • Page 79: Hard Drives

    Figure 3-3. Removing or Installing the Cover latch latch release lock chassis hooks Hard Drives Your system supports six 3.5 inch drive bays without the flex bay. All chassis support hot-swappable SAS and SATA hard drives. All drives are installed at the front of the system and connect to the system board through the SAS backplane.

  • Page 80: Mixed Sas/Sata Hard-Drive Configurations

    CAUTION: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure. NOTE: Use only drives that have been tested and approved for use with the SAS backplane board. When you format a hard drive, allow enough time for the formatting to be completed.

  • Page 81: Installing A Hard-Drive Blank

    Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive removal and installation.

  • Page 82: Removing A Hard Drive From A Hard-Drive Carrier

    1 If present, remove the front bezel. See "Removing the Front Bezel." 2 If a drive blank is present in the bay, remove it. See "Removing a Hard- Drive Blank." Figure 3-5. Installing a Hot-Swap Hard Drive release button hard drive carrier handle 3 Install the hot-swap hard drive.

  • Page 83: Installing A Hard Drive Into A Hard-Drive Carrier

    Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6. 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier.
  • Page 84 Figure 3-6. Installing a Hard Drive into a Drive Carrier hard-drive carrier screws (4) hard drive SAS screw hole Installing System Components...

  • Page 85: Power Supplies

    Power Supplies Your system supports the following power supply modules: • 570-W Energy Smart power supply • optional 870-W High Output power supply NOTE: The power supply label specifies the maximum power output. NOTE: The system does not support a mixed installation of High Output and Energy Smart power supplies.

  • Page 86: Replacing A Power Supply

    Figure 3-7. Removing and Installing a Power Supply power supply handle Velcro strap release latch Replacing a Power Supply 1 On a system with redundant power supplies, verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.

  • Page 87: Removing The Power Supply Blank

    NOTE: When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5). Removing the Power Supply Blank If you are installing a second power supply, remove the power supply blank in the bay by pulling outward on the blank.
  • Page 88 Figure 3-8. Removing or Installing the Internal SD Module latch internal SD module SD flash card SD card slot (SD connector) release tab internal SD module cable internal SD module connector control panel board 4 Connect the internal SD module cable to the connector on the control panel board.

  • Page 89: Removing The Internal Sd Module

    Removing the Internal SD Module WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 90: Removing The Internal Sd Flash Card

    6 Reconnect the system to power and restart the system. Removing the Internal SD Flash Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.

  • Page 91: Enterprise Card (Optional)

    5 Close the system. See "Closing the System." 6 Reconnect the system to power and restart the system. Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) The optional iDRAC6 Enterprise card provides a set of advanced features for managing the server remotely.
  • Page 92 5 Install the iDRAC6 Enterprise card: Angle the card so that the RJ-45 connector fits through the back-panel opening. See Figure 3-10. Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board. See Figure 6-2 for the location of the connector.

  • Page 93: Removing An Idrac6 Enterprise Card

    Removing an iDRAC6 Enterprise Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 94: Vflash Media (Optional)

    VFlash Media (Optional) The optional VFlash media is a Secure Digital (SD) card that can be used with the optional iDRAC6 Enterprise card. See "Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional)." 1 Locate the VFlash media slot on the back of the system and insert the contact-pin end of the SD card (with the label side facing up) into the slot.

  • Page 95: Cooling Shroud

    Figure 3-11. Removing or Installing a NIC Hardware Key NIC hardware key ISCSI_KEY connector 5 Close the system. See "Closing the System." 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Cooling Shroud The system provides a cooling shroud that directs airflow from the cooling fans over the system processor(s) and memory module(s).

  • Page 96: Removing The Cooling Shroud

    Removing the Cooling Shroud 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Use the lift handles on the cooling shroud to lift the shroud out of the system.

  • Page 97: Installing The Cooling Shroud

    Installing the Cooling Shroud 1 Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall. 2 Lower the right end of the shroud into the chassis cutouts and rotate the left end down inside the left chassis wall. 3 Close the system.

  • Page 98: Replacing A Cooling Fan

    1 Open the system. See "Opening the System." WARNING: Use caution when handling the fan until the fan blades stop spinning. 2 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket. See Figure 3-13. Figure 3-13.

  • Page 99: Removing The Fan Bracket

    Removing the Fan Bracket WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 100: Replacing The Fan Bracket

    Replacing the Fan Bracket 1 Align the fan bracket down onto the bracket base so that the mounting pins fit correctly into the bracket base. See Figure 3-14. 2 Insert the bracket and engage the release levers to lock it in place. 3 If removed, replace the fans in the fan bracket.
  • Page 101 3 To remove the optical drive blank, press down on the blue release tab at the back of the blank and push the blank out of the system. 4 Align the optical drive with its opening in the front panel. See Figure 3-15. 5 Slide in the optical drive until the latch snaps into place.
  • Page 102 Figure 3-15. Removing and Installing the Optical Drive optical drive optical-drive interface cable power cable optical-drive release tab Installing System Components...
  • Page 103 Figure 3-16. Routing the Optical Drive Cable (3.5-inch Hard-Drive Chassis) optical drive connector DVD/TBU_PWR connector SATA_A connector cable retention bracket Installing System Components...

  • Page 104: Internal Tape Backup Unit

    Figure 3-17. Routing the Optical Drive Cable (3.5-inch Hard-Drive Chassis) optical drive connector DVD/TBU_PWR connector cable retention bracket SATA_A connector Internal Tape Backup Unit An optional internal tape backup unit can be installed in a chassis that has a flex bay. The tape backup unit connects either to the SATA controller on the system board for a SATA device, or to the SCSI controller expansion card for a SCSI device.

  • Page 105: Installing The Tape Backup Unit

    Installing the Tape Backup Unit WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
  • Page 106 Figure 3-18. Preparing the Tape Backup Unit and Tray (3.5-inch HDD Chassis Only) drive blank screws (4) tray tape backup unit 6 Install the slide rails or tray on the tape backup unit. Figure 3-18 shows the 3.5-inch tray installation. 7 Align the tape backup unit with the flex bay and slide the unit in until the locking mechanism engages.

  • Page 107: Removing The Tape Backup Unit

    10 Connect the other end of the power cable to the DVD/TBU_PWR connector on the system board. See Figure 6-2. 11 Connect the interface cable to the back of the tape backup unit. 12 Connect the other end of the interface cable to the appropriate controller. For a SCSI device, connect to the SCSI controller expansion card.

  • Page 108: Integrated Storage Controller Card

    9 Close the system. See "Closing the System." 10 Reconnect your system and peripherals to their electrical outlets, and turn on the system. Figure 3-19. Removing and Installing the Tape Backup Unit tape backup unit interface/power cable power cable for optical drive mounting tray release tab (2) Integrated Storage Controller Card Your system includes a dedicated expansion-card slot on riser 1 for an...

  • Page 109: Removing The Integrated Storage Controller Card

    Removing the Integrated Storage Controller Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 110 Figure 3-20. Installing a Storage Controller Card dedicated storage controller card riser 1 connector integrated storage controller card RAID battery connector (PERC only) SAS_1 connector connector locking tabs SAS_0 connector card edge guides (2) 3 Slide the storage controller’s card edge connector into the card slot on the riser until the card is fully seated.
  • Page 111 6 If not already done, route the interface and RAID battery cables in the cable path inside the right interior wall of the chassis beneath the cable retention bracket. See "Cable Routing" and Figure 3-21 through Figure 3-23. 7 Connect the SAS A cable to the SAS A connector on the backplane and, if applicable, connect the SAS B cable to the SAS B connector on the backplane.

  • Page 112: Raid Battery (Perc Only)

    Figure 3-22. Storage Controller Card Cabling (Six 3.5-inch Hard-Drive Chassis) RAID battery (PERC only) SAS B connector on backplane SAS A connector on backplane cable retention bracket integrated storage controller card SAS_0 connector SAS_1 connector RAID battery connector (PERC only) Installing System Components...

  • Page 113: Raid Battery

    Figure 3-23. Storage Controller Card Cabling (Four 3.5-inch Hard Drive Chassis) RAID battery (PERC only) SAS A connector on backplane cable retention bracket integrated storage controller card SAS_0 connector RAID battery connector (PERC only) RAID Battery The information in this section applies only to systems with the optional PERC controller card.

  • Page 114: Installing A Raid Battery

    Installing a RAID Battery 1 Connect the battery cable to the connector on the battery. 2 Locate the battery bay on top of the hard drive bays. See Figure 3-1. 3 With the cable oriented toward the back, angle the left side of the RAID battery into the left side of the battery bay.

  • Page 115: Cable Routing

    Cable Routing Cables that extend through the system front-to-back are routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud.

  • Page 116: Installing The Cable Retention Bracket

    Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket. See "Replacing the Fan Bracket." 3 Install the cooling shroud.

  • Page 117: Installing An Expansion Card

    Slot Priority Allowed Than 15W? PERC 6/E controller 3,4,1 10 Gb NIC 3,4,1,2 All other Dell storage cards 3,4,1 All other NICs 1,2,3,4 Non-Dell storage cards 1,2,3,4 Maximum of 2 of any card whose maximum power exceeds 15W. Refer to the expansion card documentation to ensure that the maximum power does not exceed 15W.
  • Page 118 1 Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System." 4 Open the expansion-card guide latch and remove the filler bracket at the back of the system.

  • Page 119: Removing An Expansion Card

    Removing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 120: Removing Expansion-Card Riser 1

    Figure 3-26. Removing or Installing an Expansion Card front card guide expansion-card riser 2 expansion-card connector expansion-card guide latch expansion card Removing Expansion-Card Riser 1 WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.

  • Page 121: Replacing Expansion-Card Riser 1

    4 Remove all expansion cards from the expansion-card riser. See "Removing an Expansion Card" on page 119. 5 Press the tab at the bottom of the riser to release the board from the card slot and lift expansion-card riser 1 off of the mounting pins and out of the system.

  • Page 122: Removing Expansion-Card Riser 2

    Figure 3-27. Removing and Replacing Expansion-Card Riser 1 release button expansion-card riser 1 card edge guides system board socket Removing Expansion-Card Riser 2 WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.

  • Page 123: Replacing Expansion-Card Riser 2

    3 Disconnect all cables connected to the expansion card. 4 Remove any expansion cards from the expansion-card riser. See "Removing an Expansion Card." 5 Press the blue release latch on expansion-card riser 2 and lift the riser straight up to clear the chassis. See Figure 3-28. Replacing Expansion-Card Riser 2 1 Align the guides on each end of expansion-card riser 2 with the mounting pins on the system board, and lower the riser into the system until the...

  • Page 124: Removing Expansion-Card Riser 2 From The Expansion-Card Bracket

    Figure 3-28. Removing and Replacing Expansion-Card Riser 2 expansion-card riser 2 release latch pin collars (2) mounting pins (2) riser 2 connector on system board Removing Expansion-Card Riser 2 From the Expansion-Card Bracket 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 125: Replacing The Riser 2 Board On The Expansion-Card Bracket

    Figure 3-29. Removing and Replacing the Riser 2 Board expansion-card bracket tab hook (4) tab slot (4) riser 2 board screw 5 Remove the expansion-card riser board: Using a Phillips screwdriver, remove the securing screw from the assembly. See Figure 3-29. Slide the riser board off of the four securing tab hooks.

  • Page 126: System Memory

    4 Reinstall expansion-card riser 2. See "Replacing Expansion-Card Riser 2." 5 Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card." 6 Close the system. See "Closing the System." 7 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
  • Page 127 • In a dual-processor configuration, the memory configuration for each processor must be identical. • Memory modules of different sizes can be mixed within a memory channel (for example, 2-GB, 8-GB, and 4-GB), but all populated channels must have identical configurations. •...

  • Page 128: Mode-Specific Guidelines

    Mode-Specific Guidelines Three memory channels are allocated to each processor. The number of channels and allowable configurations depend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel.
  • Page 129 Table 3-2. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Memory Sockets Single Processor Dual Processor Memory Physical Available Physical Available Memory Module Memory Memory Memory Memory Mode Size (GB) (GB) (GB) (GB) Optimizer 2-GB 4-GB 8-GB Installing System Components...
  • Page 130 Table 3-2. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Sockets Single Processor Dual Processor Memory Physical Available Physical Available Memory Module Memory Memory Memory Memory Mode Size (GB) (GB) (GB) (GB) Advanced 2-GB vacant X 4-GB vacant X 8-GB vacant X...

  • Page 131: Installing Memory Modules

    Table 3-3. Sample UDIMM Memory Configurations (Per Processor) Memory Sockets Single Processor Dual Processor Memory Physical Available Physical Available Memory Module Memory Memory Memory Memory Mode Size (GB) (GB) (GB) (GB) Optimizer 1-GB 2-GB Advanced 1-GB vacant X 2-GB vacant X Mirroring 1-GB vacant X 2-GB...
  • Page 132 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See Figure 6-2. 5 Press outward on the memory module ejectors to allow the memory module to be inserted into the socket.

  • Page 133: Removing Memory Modules

    When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 8 Repeat step 5 through step 7 of this procedure to install the remaining memory modules.

  • Page 134: Processors

    1 Prior to upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to install the update on your system.
  • Page 135 Figure 3-31. Installing and Removing the Heat Sink heat sink release lever (2) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.
  • Page 136 Figure 3-32. Installing and Removing a Processor socket-release lever processor processor shield notch in processor (2) socket key (2) ZIF socket CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.

  • Page 137: Installing A Processor

    Installing a Processor WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: In a single-processor configuration, the CPU1 socket must be used. 1 If you are adding a second processor for the first time, remove the heat- sink blank and the processor blank from the vacant processor socket.

  • Page 138: System Battery

    7 Close the system. See "Closing the System." 8 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 9 Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program."...
  • Page 139 Figure 3-33. Replacing the System Battery positive side of battery connector system battery negative side of battery connector 6 Install the new system battery. Support the battery connector by pressing down firmly on the positive side of the connector. Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector.

  • Page 140: Control Panel Assembly (Service-Only Procedure)

    Control Panel Assembly (Service-only Procedure) NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Display Module WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 141: Removing The Control Panel Board

    Figure 3-34. Removing and Installing the Control Panel front panel screw (Torx) display module cable control panel board control panel cable mounting screws (3 Torx) display module Removing the Control Panel Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 142: Installing The Control Panel Board

    3 Disconnect the display module cable from the control panel board. See Figure 3-34. 4 Disconnect the control panel cable at back of the control panel board. See Figure 3-34. 5 Disconnect the internal SD module cable. 6 If present, remove the internal USB memory key. CAUTION: Do not pull on the cable to unseat the connector.

  • Page 143: Sas Backplane (Service-Only Procedure)

    SAS Backplane (Service-Only Procedure) Removing the SAS Backplane WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 If applicable, remove the bezel.

  • Page 144: Installing A Sas Backplane

    Figure 3-35. Removing and Installing a SAS Backplane drive bays SAS backplane board power cable from system board SAS A cable SAS B cable securing slots (8) securing tabs (7) SAS backplane board release tab Installing a SAS Backplane 1 Install the SAS backplane: Lower the backplane into the system, being careful to avoid damaging components on the face of the board.

  • Page 145: System Board (Service-Only Procedure)

    Slide the backplane downward until the blue retention latch locks into place. 2 Connect the SAS data and power cables to the SAS backplane. 3 Install the hard drives in their original locations. 4 Close the system. See "Closing the System." 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Page 146 8 Remove the fan bracket. See "Removing the Fan Bracket." 9 Six 3.5-inch hard-drive chassis only: Remove the SAS backplane. See "Removing the SAS Backplane." CAUTION: To prevent damage to the drives and backplane, you must remove the SAS drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal to ensure that you can replace them in the same locations.

  • Page 147: Installing The System Board

    Figure 3-36. System Board Removal system-board tray riser release pin system board Installing the System Board 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket. 2 Remove the labels from the placard and affix them to the information tag on the front of the system.
  • Page 148 Push the system board toward the back of the chassis until the blue retention pin locks into place. 6 If applicable, transfer the NIC hardware key. 7 Replace the riser boards. See "Replacing Expansion-Card Riser 1" and "Replacing Expansion-Card Riser 2." 8 Reinstall the integrated storage controller card.

  • Page 149: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging, especially after installing an operating system or reconfiguring your system’s...

  • Page 150: Troubleshooting A Usb Device

    4 Try using a monitor that is known to be working. 5 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help."...

  • Page 151: Troubleshooting A Serial I/O Device

    If the problem is resolved, replace the serial device. If the problem persists, see "Getting Help." Troubleshooting a NIC 1 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." 2 Restart the system and check for any system messages pertaining to the NIC controller.

  • Page 152: Troubleshooting A Wet System

    7 Ensure that all network cables are of the proper type and do not exceed the maximum length. If all troubleshooting fails, see "Getting Help." Troubleshooting a Wet System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 153: Troubleshooting A Damaged System

    8 If the system starts properly, shut down the system and reinstall the rest of the components that you removed in step 3. See "Installing an Expansion Card." 9 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." If the tests fail, see "Getting Help." Troubleshooting a Damaged System...

  • Page 154: Troubleshooting Power Supplies

    2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery.

  • Page 155: Troubleshooting System Cooling Problems

    Troubleshooting System Cooling Problems WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. Ensure that none of the following conditions exist: •...

  • Page 156: Troubleshooting A Fan

    1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
  • Page 157 Go to step 14 if an error message appears indicating a fault with a specific memory module. 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen." Make any changes to the memory settings, if needed.

  • Page 158: Troubleshooting An Internal Sd Card

    20 Close the system. See "Closing the System." 21 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 22 As the system boots, observe any error message that appears on the screen or the LCD panel on the front of the system. 23 If the memory problem is still indicated, repeat step 14 through step 22 for each memory module installed.

  • Page 159: Troubleshooting An Internal Usb Memory Key

    4 Enter the System Setup program and ensure that the drive’s controller is enabled. See "Using the System Setup Program and UEFI Boot Manager." 5 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." Troubleshooting Your System...

  • Page 160: Troubleshooting A Tape Backup Unit

    See the documentation for the tape backup unit for instructions on selecting the SCSI ID number and terminating the SCSI cable. 6 Run the appropriate online diagnostics tests. See "Using Dell™ Diagnostics." 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 161: Troubleshooting A Hard Drive

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See " Using Dell™ Diagnostics." Depending on the results of the diagnostics test, proceed as needed through the following steps.

  • Page 162: Troubleshooting A Storage Controller

    When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller. 1 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled.

  • Page 163: Troubleshooting Expansion Cards

    When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. 1 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 164 5 Reseat any expansion card that is not firmly seated in its connector. See "Installing an Expansion Card." 6 Close the system. See "Closing the System." 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 165: Troubleshooting The Processor(S)

    Before you begin this procedure, review the safety instructions that came with the system. 1 Run the appropriate online diagnostics test. See "Using Dell™ Diagnostics." 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 166 If the test fails, the processor is faulty. See "Getting Help." 18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 19 Open the system. See "Opening the System." 20 Remove the cooling shroud. See "Removing the Cooling Shroud." 21 Replace the processor with the processor you removed in step 13.

  • Page 167: Running The System Diagnostics

    Using Dell™ Diagnostics To assess a system problem, first use the Online Diagnostics. Dell Online Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more.

  • Page 168: When To Use The Embedded System Diagnostics

    • Display, print, or save test results • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully •...

  • Page 169: Embedded System Diagnostics Testing Options

    Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer.

  • Page 170: Viewing Information And Results

    • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results.

  • Page 171: Jumpers And Connectors

    Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password."...
  • Page 172 Jumper Setting Description PWRD_EN Pins 2 and 4 The password feature is enabled. (default) Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle. NVRAM_CLR Pins 3 and 5 The configuration settings are retained at (default) system boot.

  • Page 173: System Board Connectors

    System Board Connectors Figure 6-2. System Board Connectors Connector Description RISER2 expansion-card riser 2 connector RISER1 expansion-card riser 1 connector Jumpers and Connectors...
  • Page 174 Connector Description iDRAC6 iDRAC6 Enterprise card connector SATA_A SATA A connector SATA_B SATA B connector memory module slot B1(white release lever) memory module slot B4 memory module slot B7 memory module slot B2(white release lever) memory module slot B5 memory module slot B8 memory module slot B3(white release lever) memory module slot B6 memory module slot B9...

  • Page 175: Sas Backplane Board Connectors

    Connector Description 19 A1 memory module slot A1(white release lever) memory module slot A4 memory module slot A7 memory module slot A2(white release lever) memory module slot A5 memory module slot A8 memory module slot A3(white release lever) memory module slot A6 memory module slot A9 20 PWR2 Power supply connector for PS2...

  • Page 176: Expansion-Card Riser-Board Components And Pcie Buses

    drive 1 connector drive 0 connector drive 3 connector drive 2 connector drive 5 connector drive 4 connector backplane power (BP_PWR) SAS A connector SAS B connector Expansion-Card Riser-Board Components and PCIe Buses Figure 6-4. PCIe Expansion-Card Riser 1 Components slot 1 PCIe - x4 link (full-height, 30.99- slot 2 PCIe - x4 link (low profile, 24.13- cm [12.2-inch] length)
  • Page 177 Figure 6-5. Standard PCIe Expansion-Card Riser 2 Components chassis intrusion switch screw slot 3 PCIe x8 link (full-height, 24.13- slot 4 PCIe x8 link (full-height, 24.13- cm [9.5-inch] length) cm [9.5-inch] length) pin collars (2) card edge connector Jumpers and Connectors...

  • Page 178: Disabling A Forgotten Password

    Figure 6-6. Optional PCIe x16 Expansion-Card Riser 2 Components chassis intrusion switch plunger slot 3 PCIe x16 link (full-height, 24.13- pin collars (2) cm [9.5-inch] length) card edge connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager."...
  • Page 179 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the disabled position. However, before you assign a new system and/or setup password, you must reset the jumper plug to the enabled position.
  • Page 180 Jumpers and Connectors...

  • Page 181: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 182 Getting Help...

  • Page 183: Glossary

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
  • Page 184 CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver —...
  • Page 185 I/O — Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity. iDRAC, iDRAC6 — Integrated Dell Remote Access Controller. A systems management hardware and software solution that provides remote management capabilities, crashed...
  • Page 186 Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used.
  • Page 187 several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). memory key — A portable flash memory storage device integrated with a USB connector. MHz — Megahertz. mirroring — A type of data redundancy applicable to hard drives or system memory. When applied to hard drives, a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data.
  • Page 188 PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel —...
  • Page 189 — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 190 referring to hard-drive capacity, the term is usually rounded to 1,000,000,000,000 bytes. TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.
  • Page 191 virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML —...
  • Page 192 Glossary...

  • Page 193: Index

    20 removing, 113 system board, 173 battery (system) USB, 12 replacing, 138 video, 12 troubleshooting, 153 contacting Dell, 181 BIOS boot mode, 55 control panel assembly blank features, 12 hard drive, 80 LCD panel features, 14 power supply, 87...
  • Page 194 177-178 troubleshooting, 153 installing, 123 Dell installing into expansion-card contacting, 181 bracket, 125 removing, 122 Dell PowerEdge Diagnostics removing from expansion-card using, 167 bracket, 124 diagnostics advanced testing options, 169 testing options, 169 using Dell PowerEdge Diagnostics, 167...
  • Page 195 79 SD card, 89 power supplies, 85 storage controller, 109 tape backup unit, 105 VFlash SD card, 94 Integrated Dell Remote Access iDRAC Configuration Utility, 74 Controller iDRAC6 Enterprise card See iDRAC6 Enterprise card. installing, 91 integrated storage controller removing, 93 See storage controller.
  • Page 196 warning, 53 microprocessor keyboard See processor. troubleshooting, 150 NIC hardware key, 94 LAN-on-motherboard (LOM) See NICs. NICs connectors, 20 LCD panel hardware key, 94 features, 14 indicators, 22 menus, 15 troubleshooting, 151 memory optical drive troubleshooting, 156 installing, 100 Memory Mirroring memory removing, 100 mode, 128 troubleshooting, 159...
  • Page 197 POST hard drives, 81 accessing system features, 11 iDRAC6 Enterprise card, 93 integrated storage controller, 109 power indicators, 12, 21 internal SD flash card, 89 power supplies internal SD module, 89 indicators, 21 memory modules, 133 removing, 85 optical drive, 100 replacing, 86 PCIe expansion cards, 119 troubleshooting, 154...
  • Page 198 3.5-inch HDD system startup failure, 149 chassis, 113 installing, 109 removing, 109 troubleshooting, 162 tape backup unit support installing, 105 contacting Dell, 181 removing, 107 system board troubleshooting, 160 connectors, 173 TPM security, 66 installing, 147 troubleshooting jumpers, 171...
  • Page 199 damaged system, 153 USB memory key external connections, 149 See internal USB memory key. hard drive, 161 internal USB memory key, 159 keyboard, 150 memory, 156 VFlash media, 94 NIC, 151 video optical drive, 159 front-panel connectors, 12 PCIe expansion cards, 163 troubleshooting, 149 power supplies, 154 processor(s), 165...
  • Page 200 Index...

Table of Contents