HP 6400/8400 Software Manual page 4

Upgrading browsers and JREs .................................................................................................... 42
HP Insight Remote Support Software ............................................................................................ 42
Upgrading HP Replication Solutions Manager (optional) ................................................................ 43
Monitoring storage system stability .............................................................................................. 43
Preparing an HP Continuous Access EVA environment for upgrading ............................................... 45
Upgrading disk drive firmware in an HP Continuous Access EVA environment ............................ 46
Saving storage system configuration information ........................................................................... 46
Task checklist ........................................................................................................................... 48
3 Upgrading the Enterprise Virtual Array ................................................ 51
Solving upgrade problems ......................................................................................................... 51
Step 1. Checking the health of the Enterprise Virtual Array ............................................................. 51
Step 2. Disabling Remote Support Software .................................................................................. 54
Step 3. Clearing storage system passwords .................................................................................. 54
Disabling password access in HP Command View EVA ........................................................... 54
Step 4. Halting all host access to the storage system for an offline upgrade ..................................... 55
Step 5. Upgrading controller software to XCS 09522000 .............................................................. 55
Upgrading controller software .............................................................................................. 55
Verifying and resetting the I/O module ................................................................................. 59
Step 6. Upgrading disk drive firmware ........................................................................................ 61
Upgrading firmware on all disks .......................................................................................... 62
Upgrading firmware on an individual disk ............................................................................. 66
Step 7. Entering storage system passwords ................................................................................... 66
Enabling password access in HP Command View EVA ............................................................ 67
Step 8. Resuming storage system operation .................................................................................. 67
Task checklist ........................................................................................................................... 68
4 Troubleshooting ............................................................................... 71
Solving HP Command View EVA problems ................................................................................... 71
General HP Command View EVA troubleshooting tips ............................................................. 71
Troubleshooting HP Command View EVA with a management server ........................................ 72
Troubleshooting specific HP Command View EVA errors .......................................................... 72
View is not set or view list is null .................................................................................... 72
HTTP status 404, not found or status 503, no service ........................................................ 73
Unknown storage system ............................................................................................... 74
No storage systems found ............................................................................................. 74
Solving security credentials configuration problems ................................................................. 75
Access control ............................................................................................................. 76
Troubleshooting disk drive firmware upgrade ................................................................................ 76
Solving problems selecting a storage system ................................................................................ 77
Solving problems disabling DR group failsafe mode ..................................................................... 78
Solving problems downloading the system software file ................................................................. 78
Invalid image file (Status code 21006) ................................................................................. 78
Bad image header (Status code 65) ..................................................................................... 79
Solving problems if the storage system does not come back online ................................................. 79
Solving problems with multiple resynchronizations ........................................................................ 80
5 Support and other resources .............................................................. 81
Contacting HP .......................................................................................................................... 81
HP technical support ........................................................................................................... 81
Subscription service ............................................................................................................ 81
Documentation feedback ..................................................................................................... 81
Related information ................................................................................................................... 81
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