Page 1: Using This Guide
Administrator's Guide - Home Page Using This Guide Click on a topic in the left-hand pane to view information about the topic. For example, click on Product Overview for a detailed description of HP SureStore AutoBackup. Use the Index of Topics page to search for a particular topic. What Does the Administrator The administrator initializes the system, defines backup settings as appropriate, and monitors backup status for all protected computers.
Page 2: Privacy Statement
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to the material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 3: Revision History
Administrator's Guide - Home Page B904359, 3606869. Other patents pending. Windows and Windows NT are U.S. registered trademarks of Microsoft Corp. Revision History Edition Date Comments February 2000 English only version file:///D|/ADMIN_~1/eng/admin/home.htm (3 of 3) [5/3/2000 3:31:45 PM]...
Page 4: Product Overview
Overview Of The Product Product Overview HP SureStore AutoBackup provides a complete automated solution for backing up data held on desktop and mobile PC hard disks that are connected across the network to the HP SureStore AutoBackup appliance. HP SureStore AutoBackup consists of a customized server (or appliance) with internal HP SureStore CD-Writer and customized backup and restore software.
Page 5 HP SureStore AutoBackup also supports connection to an optional, external HP SureStore tape drive, as shown on the above illustration. This allows backup of the appliance itself. Hewlett-Packard strongly recommends this feature to protect your data from disasters such as fire, earthquake and data critical hardware failure.
Page 6: Backup Strategy
What Is The Product? Product Overview What Is HP SureStore AutoBackup? HP SureStore AutoBackup provides automatic backup of data held on the local hard disks of PCs connected to a network. The PCs protected by HP SureStore AutoBackup, also called clients, may have either fixed or remote access to the network.
Page 7 What Is The Product? Once the data has been backed up, file restore is a simple drag and drop operation from Windows Explorer - with clients only ever able to access their own data on the server. This significantly simplifies the ability to restore backed up files, compared with magnetic tape, and allows restores to be carried out without IT department involvement.
Page 8 What Is The Product? In the event of a client disaster, the administrator can create a disaster recovery CD-ROM (and boot floppy. if required), so that the user can reset their connection to HP SureStore AutoBackup and restore their data once their hardware has been repaired or replaced.
Page 9 Why Use The Product? Product Overview Why Use HP SureStore AutoBackup? Most companies have a system where individual PCs (clients) are linked together on a network so as to provide shared resources such as printers. Clients also usually have access to a shared network drive and are instructed to save all their important files to the network drive, which will be backed up at regular intervals by the IT department, for example to magnetic tape.
Page 10 Why Use The Product? Without HP SureStore AutoBackup Backup of the local hard disk is solely the responsibility of the user, is time-consuming and is not always straightforward. A company has very limited control over whether potentially important files are actually backed up. If the connection is made via a remote dial-up modem, the transfer time can be so slow that users of laptops or mobile PCs will postpone backing up their local hard disk.
Page 11 How Does It Work? Product Overview How Does AutoBackup Work? This section describes the following five factors, which are fundamental to the way that backup is implemented on HP SureStore AutoBackup. Baseline and incremental backups Use of a SQL database Redundant file elimination Compression Load balancing...
Page 12: Load Balancing
How Does It Work? SQL Database The system uses an integrated SQL database to track baseline files and subsequent versions. It keeps an index containing the compressed file details (name, directory, date/time stamps and size) of all backed up files on the appliance. Redundant File Elimination The use of a database also makes it possible to identify files that have already been backed up from the networked clients and have not been changed.
Page 13 How Does It Work? backups) and file recoveries are high-priority and will always run even if there are five scheduled backup jobs running. file:///D|/ADMIN_~1/eng/admin/how.htm (3 of 3) [5/3/2000 3:31:59 PM]...
Page 14 Specifications Product Overview Specification This topic describes the: Specification for the HP SureStore AutoBackup PC25/100 Minimum requirements for the administrator's PC Minimum requirements for the protected computer HP SureStore AutoBackup PC25/100 This specification covers both the PC25 and the PC100 model. Physical Specifications Dimensions: 232 mm wide x 442 mm deep x 448 mm high 9.1 x 17.4 x 17.6 inches...
Page 15 Specifications Connectivity: 10/100 base-T auto-sensing LAN Connector (RJ45) Wide Ultra SCSI-3 interface (for HP SureStore Tape backup device) Requires TCP/IP network protocol Network Compatible Network TCP/IP network protocol. Requires Windows NT 4.0 Operating System: Workstation, Windows 95/98 or Windows 2000 clients Administrator's PC (Minimum Specification) This is the minimum specification for the PC that is used to run the Installation...
Page 16 Specifications Client PC (Minimum Specification) This is the minimum specification for the protected computers. Operating System Windows 95 PCs Intel, or compatible, 486DX2-66 MHz with 16 MB (Version A or later): Windows 98 PCs (Second Intel, or compatible, 486DX2-66 MHz with 24 MB Edition or original release): Windows NT Workstations...
Page 17 Specifications Platform compatible network interface card or dial-up adapter TCP/IP network or dial-up networking Network: Unique computer name for each client Network Connection - Initial backup requires 10 Mbit connection. Full backups require at least 28Kbit connection Monitor: VGA or higher resolution (800 x 600) Browser Software: Internet Explorer v4 or higher or Netscape Navigator v4 or higher file:///D|/ADMIN_~1/eng/admin/spec.htm (4 of 4) [5/3/2000 3:32:01 PM]...
Page 18: Appliance Management
Appliance Managment Appliance Management This topic describes: The front view of the HP SureStore AutoBackup appliance The rear view of the HP SureStore AutoBackup appliance How to switch the appliance on and off Optional connection to HP SureStore tape drive Front View The front of the appliance houses the lightbar, the LCD (liquid crystal display), the hard disk drive (or drives) and the CD-writer.
Page 19: Rear View
Appliance Managment lightbar indicates the appliance's general status. displays status information about the appliance, the network, the CD-Writer and the tape drive, when there is one connected. The Power/Reset button is used to power on the appliance. It can also be used emergency reset.
Page 20: Switching The Appliance On And Off
Appliance Managment Note: The other connections are not used. Switching the Appliance On and Use the Power button on the front of the server to switch the appliance off and on. HP recommends that you do not do this while backup or restore is running. Never remove the power cord before the appliance has been shut down (unless the appliance has hung and cannot be shut down by any other means).
Page 21 Appliance Managment To reset the appliance Click the Power button four times within two seconds. A prompt will appear on the LCD asking if to confirm the reset. Click the Power button four times within two seconds again to confirm the emergency reset.
Page 22: Accessing The Console
Getting Started Appliance Management Getting Started This topic describes the administrator's web-based console. It describes: How to access the console How to navigate the console and access Help Accessing Help and the Help menu What is available on each tab Accessing the Console The administrator's web-based console resides on the appliance.
Page 23 Clicking on the Help button on the bottom left of each wizard page to link directly to the help that relates to that wizard. Click on the Help icon (underneath the hewlett-Packard logo) to display a pull-down list. file:///D|/ADMIN_~1/eng/admin/console.htm (2 of 6) [5/3/2000 3:32:07 PM]...
Page 24: Using The Tabs
Getting Started Administrator's Guide: This is the option you chose to access this guide. You can also link directly to topics in this guide, by clicking on the Help button on the bottom left of each wizard page. Hardware Management Tools: This is an additional, web-based diagnostic tool that provides more details about the problem and also allows you to configure various settings.
Page 25: Tasks Tab
Getting Started Health Indicators: Available Capacity shows how much disk space has been used. Managing Capacity for further details. Protected Computers shows how many computers are protected by this appliance. Click on this option to display a list of protected computers.
Page 26: Settings Tab
Getting Started Manage Protected Computers allows you to select a specific protected computer, view its status and configure some account settings. Create Disaster Recovery CD-ROMs allows you to create CD-ROMs to recover a protected computer. Manage Tape Backup and Restore allows you to schedule tape backup, restore from tape and view the tape logs.
Page 27 Getting Started View/Configure Network Settings allows you to view the current network configuration and change any of the appliance network settings or its name. Install Software Updates allows you apply software updates to your HP SureStore AutoBackup appliance. Set administrator username/password allows you to enter a username and password for the administrator.
Page 28 Monitoring System Status Appliance Management Monitoring System Status You can obtain system status information from: The Status tab on the web application The lightbar indicator and LCD icons on the appliance The Hardware Management Tools accessed from the web application The Web Status Tab The Status tab on the administrator's web-based console provides comprehensive information about the overall status of the HP SureStore AutoBackup appliance.
Page 29 Monitoring System Status Appliance Status Icon The icon in the top left-hand corner is the overall status indicator for the appliance. It appears on every web page and refreshes automatically when there is a change to the status. The overall status reflects the status of the health indicators and severity of any messages.
Page 30 Monitoring System Status Indicates a critical error that stops operation. In the context of protected computers, the health indicator icon also provides information about the last backup status (and disk usage once a specific protected computer is selected). See Viewing the Status of Protected Computers for further information and detailed instructions on using the Status tab to manage protected computers.
Page 31 Monitoring System Status Lightbar Behavior Meaning Solid green System running normally System in soft-off state. This is the normal state of the appliance after you have pushed the power button and Solid amber the appliance has powered down, but the power cord is still plugged in.
Page 32 Monitoring System Status The operating system is halted. All but essential processes and services have been stopped. (This also appears if you shut down the appliance, just before the LCD display goes blank.) The appliance is in emergency mode. Refer to the Troubleshooting Guide.
Page 33 This provides more details about the problem and also allows you to configure various settings. However, always check with Hewlett-Packard Technical Support before changing any settings. Once you are running the diagnostics, you will be able to access additional Help.
Page 34 Settings, How to Change Appliance Management Settings This topic describes how to: View/configure network settings Install software updates Set administrator user name and password Set the date and time on the appliance server Change the language settings Configure advanced settings The first four options are accessed from the Settings tab on the administrator's web-based console.
Page 35 Settings, How to Change Make the required changes in the wizard. To return to the Settings page from the first page of any of the wizards, click Back to Settings. To View/Configure Network Settings This wizard allows you to view the current network configuration and change any of the appliance network settings or its name.
Page 36 Settings, How to Change If you need to change the appliance's IP address, this will have no effect on the protected computers because the software issues broadcast requests to establish the IP address. Any change is, therefore, transparent to the user. Caution: Do not change the IP address if clients are operating on a separate sub-net.
Page 37 Update the software from an HP SureStore AutoBackup CD-ROM provided by Hewlett-Packard. Download a software patch from a location notified by Hewlett-Packard. Patches will be released in exceptional circumstances and will be specific to a software release. You will not be able to apply a patch if you are running a different version of the software.
Page 38 Settings, How to Change Select the appropriate option and click on Next. Follow the onscreen instructions to complete the update. If the update includes changes to the client agent software, these will be applied automatically the next time the user carries out an AutoBackup operation from a protected PC.
Page 39: To Set Date And Time
Settings, How to Change Note: If you forget the administrator's password, you can reset it using the Emergency Reset button. Protected computer users will need to reinstall the Agent software if they are connected to the network via routers and you changed the appliance IP address or name during the Emergency Reset process.
Page 40: Advanced Settings
Settings, How to Change To Set the AutoBackup Language This wizard allows you to set the language of the AutoBackup appliance. Once you have confirmed that you want to set the Appliance to a new language, the Appliance will reboot, and will restart in the new language. Advanced Settings The Advanced Settings option allows you to implement advanced options that should only be used in special circumstances, including settings which can only be...
Page 41 Settings, How to Change To download advanced administrator console Select the Download Advanced Console button. Check that your workstation meets the requirements specified on the screen. file:///D|/ADMIN_~1/eng/admin/settings.htm (8 of 9) [5/3/2000 3:32:13 PM]...
Page 42 Settings, How to Change Click on the Download Console button. The Advanced Administrator Console has its own online help. To reset the appliance software You may need to reset the appliance software for a number of reasons: If the database or backed-up data is corrupted for some reason, for example a power failure.
Page 43 Caution: You cannot extend capacity by adding additional internal disks, only by adding an additional appliance to the network. Replacement hard disks can only be supplied by Hewlett-Packard. Standard hard disk drives do not work. file:///D|/ADMIN_~1/eng/admin/capacity.htm (1 of 5) [5/3/2000 3:32:15 PM]...
Page 44 Capacity, How To Manage Managing Capacity On The Selected Model HP SureStore AutoBackup products manage capacity in a number of ways: By setting a capacity threshold so that the system does not become overloaded with clients By eliminating redundant data from the backup By setting a retention limit for backed up data Capacity threshold Given the wide variation in client data sizes and compression ratios, the HP SureStore...
Page 45 Capacity, How To Manage Eliminating redundant data HP SureStore AutoBackup uses a number of techniques to eliminate redundant data from its backups: It excludes some files and directories. It only backs up common files once (redundant file elimination). It backs up a baseline version for all new files, and subsequently only backs up those parts of the file that have been modified.
Page 46 Capacity, How To Manage This shows a client with five files, two have been modified, one is unmodified, one is a new document file that the client has just created and the last is a newly loaded file that is a copy of one which already exists on the network, for example a newly installed common application.
Page 47 Capacity, How To Manage months. You can change the default value from the Advanced Administrator Console, or allow users to define their own retention limit from the Configure Backup Options tab. Note: Remember, if you do decide to change the default settings, particularly if you allow users to define settings, you may limit the capacity of the appliance so that it supports fewer clients.
Page 48: Software Failures
Recovery From Hardware Failures Appliance Management Appliance Failure Recovery If there is a hardware failure, a message will normally be displayed both on the appliance's and on the Status tab page. If there is a software failure, the appliance will always attempt to rebuild the software automatically. If the appliance fails, you can replace it and restore HP SureStore AutoBackup to its default factory settings.
Page 49: Hardware Failures
Recovery From Hardware Failures baseline backup will be performed by each client at the next backup. Earlier versions of files backed up to the appliance before the failure will be lost. Due to corruption of the operating system If the software running on the HP SureStore AutoBackup appliance fails for some reason, for example a power failure, the fail-safe BIOS will detect the failure automatically and rebuild the software from a known good copy - without any user intervention.
Page 50 Recovery From Hardware Failures Use the tape backup cartridge to restore the client account information, application configuration settings, software and data. This will also restore the original appliance's network settings and name. See Appliance Recovery from Tape for step-by-step instructions. If you do not have not a tape backup Replace the faulty unit.
Page 51 Protected Computers, Managing Tthe Managing Protected Computers When you click on the Manage Protected Computers entry on the Tasks tab, you see a screen like the following: Each row of the table represents a protected computer (except the Global entry, which represents all protected computers).
Page 52 Protected Computers, Managing Tthe Account Name The account name provided when the computer was set up. There is only one account for each protected computer. Last Backup The date and time the latest backup for this computer was begun. This information will appear in red if no baseline backup was performed for that...
Page 53 Protected Computers, Managing Tthe Clear Account Password Provides wizard for resetting the password for this account Delete Account Provides wizard for removing this account and all its stored data Global Changes The Global entry under Computer Name allows you to change the backup schedule and user rights for all protected computers.
Page 54 Protected Computers, Viewing The Status Of Managing Protected Computers Viewing the Status of Protected Computers This topic describes how to: View the overall status of protected computers View the status of individual protected computers Viewing Overall Status of Protected Computers Select the appliance's Status tab to view the status of all protected computers configured for that appliance, as shown below: file:///D|/ADMIN_~1/eng/admin/status.htm (1 of 4) [5/3/2000 3:32:22 PM]...
Page 55 Protected Computers, Viewing The Status Of The icon to the left of Protected Computers shows the overall status of all protected computers attached to this appliance. Different icons represent different states as explained below: All protected computers have been backed up in the last 2 days (full, not partial) All protected computers have been backed up in the last 7 days, but at least one was not backed up in the last 2 days.
Page 56 Protected Computers, Viewing The Status Of Note: This is also the screen that is displayed when you select Manage Protected Computers from the Tasks tab. Click on an entry in the Computer Name column to carry out various backup and account management tasks as described in Managing Protected Computers.
Page 57 Protected Computers, Viewing The Status Of This protected computer was backed up in the last 7 days, but not in the last 2 days or uses disk space in the warning range. The disk usage range is 2-4% for PC100 models and 8-12% for PC25 models. This protected computer was not backed up in the last 7 days or uses more than X% disk space, where X=4% for PC100 models and 12% for PC25 models.
Page 58 Backup Logs, How To View Managing Protected Computers Viewing Backup Logs This screen displays information from the backup log for the chosen account and protected computer as shown below. For each backup or recovery job performed for this account, the following information is listed: file:///D|/ADMIN_~1/eng/admin/bulogs.htm (1 of 2) [5/3/2000 3:32:24 PM]...
Page 59 Backup Logs, How To View Started at Date and time the backup/recovery job started Finished at Date and time the backup/recovery job completed Number of Files A count of all files processed during the backup/recovery job. Note that for backup jobs, not all files listed are necessarily backed up, only those with changes since the previous backup.
Page 60 Backup Options, How To Set Managing Protected Computers Setting Backup Options From this screen (shown below), an administrator can perform two types of changes to the backup configuration for a protected computer: adjust the backup schedule, and allow/disallow the end user the right to change specific backup properties. When the screen has been changed to reflect all changes to the backup options for this protected computer, click on Accept Changes to update its stored properties.
Page 61: Changing User Rights
Backup Options, How To Set to perform the backup (top of the Backup Schedule box), and choosing the time window for performing the backup (the After and Before fields underneath). For each day chosen, the server will perform a backup (either full or partial, depending on how the protected computer's schedule is set) within the specified time window if possible (if not possible, the server will record it in the event log).
Page 62 Account Passwords, Clearing Managing Protected Computers Clearing Account Passwords Clearing an account password removes the existing password from an account, allowing anyone to obtain access as that account. This can be used, for example, to allow users who have forgotten their password to access their files. Select a protected computer on the Manage Protected Computers screen and press the...
Page 63 Account Passwords, Clearing except for <Back and Back to Tasks at the bottom). file:///D|/ADMIN_~1/eng/admin/pass.htm (2 of 2) [5/3/2000 3:32:28 PM]...
Page 64 Computer Accounts, How To Delete Managing Protected Computers Deleting Computer Accounts Deleting an account removes all information about that account from its HP SureStore AutoBackup appliance, including all online copies of backed up files that are unique to that account. A job to perform the deletion will be scheduled for later that day (usually in the evening).
Page 65 Computer Accounts, How To Delete Select a protected computer on the Manage Protected Computers screen and press the Delete Account button to display the above screen. Press the Delete Account and all Associated Data button on this screen (the only button there is, except for <Back and Back to Tasks at the bottom).
Page 66 Disaster Recovery CD-ROM, How To Create Creating a Disaster Recovery CD-ROM This topic describes: The purpose of Disaster Recovery Types of Disaster Recovery How to ensure the full backup option has been selected Purpose of Disaster Recovery Use Disaster Recovery if the protected computer has a hardware failure and is repaired or replaced, or if there is unrecoverable corruption of the operating system software.
Page 67 Disaster Recovery CD-ROM, How To Create with the Disaster Recovery disk. HP SureStore AutoBackup automatically recovers the computer. During the process, the user is prompted to remove the Disaster Recovery disk and (for network recoveries) to enter a logon with access to the required shared resources on the network.
Page 68 Disaster Recovery CD-ROM, How To Create Expand the Protected Computers node, if necessary. Right-click a protected computer (or a protected computer group) and select Properties. Choose Full Backup in the Schedule tab and click OK. The screen shown below displays the Administrative Console as step 2 is being performed.
Page 69 Disk Creation Creating a Disaster Recovery CD-ROM Disk Creation This topic describes: Prerequisites for creating a Disaster Recovery CD-ROM set Creation of CD-ROM(s) Determining if a boot floppy is required and creation of a boot floppy Adding SCSI CD-ROM drivers to the boot floppy Prerequisites for Disaster Recovery Disaster recovery is initiated by creating bootable CD-ROM disks, and using them to...
Page 70 Disk Creation Creation of CD-ROM(s) Go to the Tasks tab page and click on Create Disaster Recovery CD-ROMs. You will see the Create Disaster Recovery CD-ROM Wizard screen shown below: Click on Next> at the bottom of the screen. As the screen notes, you will need at least one piece of CD-R media—perhaps more if you will be saving user files on the CD.
Page 71 Disk Creation This screen asks you to decide both the format and content of the Disaster Recovery Choose the protected computer you wish to recover by scrolling to the appropriate choice in the top left selection box. The screen will refresh to obtain the available backup dates for that computer.
Page 72 Disk Creation You must choose whether to password-protect the recovery data. The default, as you can see, is to have password protection. This means the person performing the disaster recovery will need to know the name and password for this account. In this case, simply click on Next>.
Page 73 Disk Creation Verify data on CD Each of these steps generates a screen like the following one for the first step. If multiple pieces of CD-R media are recorded, the last four screens are generated for each CD-ROM. Also, if you use CD-RW media, there will be a step to erase the current contents of the CD-ROM before the disaster recovery data is recorded on the CD-RW media.
Page 74 Disk Creation Click on Finish to return to the Tasks tab page. Your (final) CD-ROM will be ejected from the CD-Writer. Clicking on Tutorial will take you to information about Client Disaster Recovery. If the computer to be recovered cannot boot from a CD, you will also need to create a boot floppy for the client.
Page 75 Disk Creation appears on the list, your computer can boot from a CD-ROM. If it does not appear in the list, you may be able to change the value to include CD-ROM. If you cannot make this change, your computer cannot boot from a CD-ROM, and you will need to create a boot floppy.
Page 76 Disk Creation Choose a destination drive and click on Create. The progress of your floppy disk creation will be shown in this window. When the floppy disk is ready, the following window will appear: Click on OK. Your floppy disk is ready for recovery. However, if the user has a SCSI CD-ROM drive, you must also add the SCSI drivers to the floppy, as described in the next section.
Page 77 Disk Creation Floppy is as follows: Create the Disaster Recovery Boot Floppy following the instructions in the previous section. Replace the EIDE CD-ROM driver in the config.sys file in the root directory of the DR boot floppy with the relevant DOS SCSI driver. You need to replace the line device=oakcdrom.sys /D:mscd001 with the necessary lines to install the DOS SCSI CD-ROM drivers.
Page 78 Disk Creation ASPI2DOS.SYS Adaptec AVA-1502P,1502AP Adaptec AVA-1505 Adaptec AVA-1515 Adaptec AHA-1510/1520/1522 Adaptec AHA-1510A/1520A/1522A Adaptec AHA-1510B/1520B/1522B Adaptec AHA-1530P/1532P Adaptec AVA-1502AE/AI,AVA-1505AE/AI,AVA-1505AES Adaptec AIC-6260/6360/6370 based SCSI host adapters Adaptec AVA-2825 host adapter ASPI4DOS.SYS Adaptec AHA-1540B/1542B Adaptec AHA-1540C/1542C Adaptec AHA-1540CF/1542CF Adaptec AHA-1540CP/1542CP EISA ASPIEDOS.SYS Adaptec AHA-1740/1742/1744 (when configured for ENHANCED mode) Adaptec AHA-1740A/1742A (when configured for...
Page 79 Client Disaster Recovery, Performing A Protected Computer Disaster Recovery This topic describes how to use the Disaster Recovery CD-ROM set to restore a protected computer. Ideally, the recovered computer should match the originally protected computer in the following ways. The hard disk adapter types must match. For example, if the original computer had an IDE hard disk adapter, the recovered computer cannot have a SCSI hard disk adapter.
Page 80 Replacing A PC Of The Same Specification Protected Computer Disaster Recovery Replacement PC-Same Specification This topic describes how to use the Disaster Recovery CD-ROM to restore a protected computer when the recovered computer matches the originally protected computer. It includes the following sections: Types of restore How to use the client disaster recovery CD-ROM For troubleshooting information, see...
Page 81 Replacing A PC Of The Same Specification Restore the client operating system and configuration, including account details and access rights to HP SureStore AutoBackup, and also restore all the data from CD. This is the normal option if the protected computer is working remotely and only has a dial-up connection to the network.
Page 82 Replacing A PC Of The Same Specification after a disaster recovery. However, if a laptop uses a hibernation file that is not automatically excluded, then you will need to set up your system to exclude this file. There may also be a small number of cases where the hibernation file is not automatically regenerated.
Page 83 Replacing A PC Of The Same Specification You should see a message about Copying mini OS files at the bottom of the screen as it copies the files containing your system information from the CD to a system folder. Your computer then takes those files and uses them to reinstate Windows on your machine.
Page 84 Replacing A PC Of The Same Specification Enter your computer account name and /password and click on OK. These values must match your current account name and password on the AutoBackup appliance. At this point, a window like the following will appear, which shows the progress of your disaster recovery.
Page 85 Replacing A PC Of The Same Specification Recovery using CD-ROM only (full user data) If user data was included in the disaster recovery CD-ROM set and you do not select the network connection within 30 seconds, disaster recovery runs automatically from the CD-ROM.
Page 86 Replacing A PC Of The Same Specification recovered. For further information on how to set up your PC to boot from a CD-ROM, click here. file:///D|/ADMIN_~1/eng/admin/samespec.htm (7 of 7) [5/3/2000 3:32:39 PM]...
Page 87 Replacing A PC Of A Different Specification Protected Computer Disaster Recovery Replacement PC-Different Specification This topic describes how to restore a protected computer when the recovered computer does not match the originally protected computer. It includes the following sections: How to restore over the network How to restore using the Disaster Recovery CD-ROM For troubleshooting information, see Problems with Your Disaster Recovery...
Page 88 Replacing A PC Of A Different Specification Note: As with any installation of the client agent, you will be asked to perform a backup when you restart your computer. It is best to choose Do not Back up Now, so you do not have to wait for the backup to finish before you recover your files.
Page 89 Replacing A PC Of A Different Specification Click on Advanced Selection to display a Windows Explorer interface, showing your saved information under the HP AutoBackup icon in the left pane. You can recover entire volumes (but make sure they only contain data files), by right-clicking on the volume and choosing Recover from HP AutoBackup as shown in the diagram below.
Page 90 Replacing A PC Of A Different Specification You will then see a window asking you to choose a destination for the recovered files.( For volumes, click on the volume name to highlight it, then click on OK.) The recovery of files from the appliance to your new computer will now begin. Caution: Do not restore any operating system files or applications because these may not be compatible with your new PC.
Page 91 Replacing A PC Of A Different Specification Note: If you do reboot from the CD-ROM, make sure you cancel from the first stage of AutoBackup recovery (enter 'N'). Insert the first recovery CD into the CD drive. If there is more than one CD-ROM, one of them should be labeled as the first to insert.
Page 92 Tape Backup and Restore, Managing Managing Tape Backup and Restore Tape backup and restore allows you to recover your system, should the HP SureStore AutoBackup appliance fail or need replacing. To use this option, you need one of the HP SureStore tape drives listed below and DDS-4 backup cartridge(s). Use: With: HP SureStore DAT40e...
Page 93 Tape Backup and Restore, Managing PC100 appliance. You will not be able to back up all the data from the appliance onto a single cartridge and will need to manually load multiple cartridges. HP SureStore Documentation The HP SureStore tape drives must be purchased separately and will be supplied with the standard accessories, including the HP SureStore Tape CD-ROM and documentation.
Page 94 Tape Backup Schedule Managing Tape Backup & Restore Tape Backup Schedule HP SureStore AutoBackup is not intended for archiving. The tape backup contains a full copy of everything on the appliance. When you restore from tape, you restore the appliance to its state at the time of backup. You cannot select individual items. HP, therefore, recommends a three-tape backup schedule.
Page 95 Tape Backup Schedule Click on the Next> button in the lower right corner, you will see a screen like the following: file:///D|/ADMIN_~1/eng/admin/tapebu.htm (2 of 4) [5/3/2000 3:32:45 PM]...
Page 96 Tape Backup Schedule The bottom box shows the current tape backup schedule. The tape backup will start at the time entered under Start Time on each day of the week with a checkbox in it. In the above example, a tape backup will be performed each weekday starting just before 10 PM.
Page 97 Tape Backup Schedule or days of the week) and clicking on Accept Changes at the bottom of the screen. The backup schedule is changed to the newly entered schedule and you are returned to the Tasks tab page. Alternatively, click on Undo Changes to revert back to the original schedule.
Page 98 Tape Backup Logs, How To View Managing Tape Backup & Restore View Tape Backup Logs Select Manage Tape Backup and Recovery from the Tasks tab page. You will be taken to the Manage Tape Backup and Restore Wizard page shown below: file:///D|/ADMIN_~1/eng/admin/taplog.htm (1 of 4) [5/3/2000 3:32:47 PM]...
Page 99 Tape Backup Logs, How To View Click on the Next> button in the lower right corner, you will see a screen like the following: To view the tape backup log, click on the View Tape Log button. This will bring up a screen containing information about every tape backup and recovery job.
Page 100 Tape Backup Logs, How To View Each row of the table represents a tape backup or recovery job. Jobs are listed in chronological order, earliest job first. Each column shows an attribute of the tape job. There are three attributes shown: Date Date and time the job was begun Status...
Page 101 Tape Backup Logs, How To View Click on <Back to return to the tape backup log page. file:///D|/ADMIN_~1/eng/admin/taplog.htm (4 of 4) [5/3/2000 3:32:47 PM]...
Page 102 Appliance Recovery From Tape Managing Tape Backup & Restore Appliance Recovery From Tape Select Manage Tape Backup and Recovery from the Tasks tab page. You will be taken to the Manage Tape Backup and Restore Wizard page shown below: file:///D|/ADMIN_~1/eng/admin/taprec.htm (1 of 5) [5/3/2000 3:32:49 PM]...
Page 103 Appliance Recovery From Tape Click on the Next> button in the lower right corner, you will see a screen like the following: Click on Perform Tape Recovery. You will see the following screen, which provides information about recovery of an HP SureStore AutoBackup appliance from a backup tape.
Page 104 Appliance Recovery From Tape Insert the backup tape into the tape drive connected to your HP SureStore AutoBackup appliance (see the Tape Backup User's Guide for more information on tape drives) and click on Restore to continue. At this point, a confirmation page giving information on the currently loaded tape (or giving an error message if no tape is loaded) will be displayed.
Page 105 Appliance Recovery From Tape Notice the message at the bottom of the screen, it shows your progress. In this case, the storage is 72% finished. When the storage portion is finished, and the restoration of your appliance has begun, you will see a screen like the following: The key information is now on the right side of the screen, across from Tape Backup.
Page 106 Appliance Recovery From Tape The restore job completed successfully. The HP SureStore AutoBackup appliance reboots several times to complete the restore process (as it rebuilds the appliance software). At this point, all protected computer data as of the tape backup date should be restored, as well as system information stored on the appliance.
Page 107 Tape Drive, Adding A Managing Tape Backup & Restore Adding a Tape Drive Use: With: HP SureStore DAT40e The HP SureStore AutoBackup PC25 appliance HP SureStore DAT40x6e The HP SureStore AutoBackup PC100 appliance The HP SureStore AutoBackup PC25 and PC100 appliance.
Page 108: Index Of Topics
Index of Topics Index of Topics Look up the topic you want in this alphabetical listing. Click on a letter to jump directly to that section. B C D E F G H I J L M N O P R S T U V W accessories, ordering See Ordering Information...
Page 109 Index of Topics America Online See Worldwide Online Services appliance See HP SureStore AutoBackup appliance failure hardware See Appliance Failure Problems with Your Appliance software See Appliance Failure Problems with Your Appliance archiving See Use For Backup - Not As Archive AutoBackup See HP SureStore AutoBackup autoloader...
Page 110 Index of Topics Computers backup log appliance to tape drive See Viewing Backup Log client to appliance See Viewing Backup Log Viewing Backup Log backup scheduling appliance to tape drive See Tape Backup Schedule protected computers to appliance See Configuring Backup Options baseline backups See Baseline and Incremental Backups BIOS See...
Page 111 Index of Topics jammed See Jammed Cartridge labels See Caring for Cartridges life See Caring for Cartridges loading cartridges in a drive See Loading and Unloading a Cartridge loading cartridges in a magazine See Loading a Magazine and Cartridges ordering See Ordering Information storing See Storing Cartridges...
Page 112 Index of Topics A B C E F G H I J L M N O P R S T U V W DAT drive features Choose your drive model from Features and Specifications DAT cartridges about See Choosing Cartridges ordering See Ordering Information data cartridges...
Page 113 Index of Topics cannot restore See Problems with Your Tape Drive capacity See Features and Specifications does not power up See Problems with Your Tape Drive features Choose your drive model from Features and Specifications lights See Interpreting the Front Panel Lights maintenance See Cleaning the Tape Heads model comparison See...
Page 114 Index of Topics A B C D E G H I J L M N O P R S T U V W fault condition See Troubleshooting Guide features of DAT drives Choose your drive model from Features and Specifications flashing light appliance See Lightbar and LCD icons...
Page 115 Index of Topics hardware management tools See Monitoring System Status head cleaning See Cleaning the Tape Heads HP SureStore AutoBackup advantages of See Why Use HP SureStore AutoBackup? backup vs. archiving See Use For Backup - Not As Archive connecting to tape drive See Appliance Management front view See Appliance Management...
Page 116 Index of Topics Internet sites See Worldwide Online Services intrusion alert See Monitoring System Status A B C D E F G H I L M N O P R S T U V W jammed cartridges See Jammed Cartridge A B C D E F G H I J M N O P R S T U V W...
Page 117 Index of Topics backup options See Configuring Backup Options status See Viewing Status of Protected Computers managing tape backup and restore adding tape drive See Adding a Tape Drive backup log See Viewing Backup Log backup schedule See Tape Backup Schedule restore See Recovering Appliance from Tape measurements Choose your drive model from...
Page 118 Index of Topics operating instructions appliance See Appliance Management autoloader See Using Your Autoloader tape driveSee Using Your Tape Drive operating limits Choose your drive model from Features and Specifications ordering parts and accessories See Ordering Information out-of-warranty service See Obtaining Service overwrite protection See Write-Protecting Cartridges...
Page 119 Index of Topics with disaster recovery CDs See Problems with Your Disaster Recovery with network See Problems with Your Network with protected computer See Problems with Your Protected Computers with tape drive See Problems with Your Tape Drive product numbers See Ordering Information protection from overwriting See Write-Protecting Cartridges...
Page 120 Index of Topics protected computers to appliance See Setting Backup Options SCSI accessories available See Ordering Information cables See Ordering Information connection loose See termination See Installation Poster SCSI IDs changing See Installation Poster default See Installation Poster self-test, appliance See BIOS Fail-safe self-test, autoloader after installation See...
Page 121 Index of Topics updates See Settings specifications autoloader and tape drive Choose your drive model from Features and Specifications HP SureStore AutoBackup See Specification stacker mode See Autoloader Modes of Operation status tab See Viewing System Status storage capacity appliance See Capacity autoloader and tape drive See Model Comparison...
Page 122 Index of Topics Tape light See Interpreting the Front Panel Lights tapes See cartridges tasks Creating disaster recovery CD-ROMs Managing protected computers Managing tape backup and restore technical support See Technical Support telephone numbers See Obtaining Technical Support temperature limits Choose your drive model from Features and Specifications termination problems with See...
Page 123 Index of Topics versioning See Baseline and Incremental Backups vibration limits Choose your drive model from Features and Specifications viewing settings See Settings viewing status See Viewing System Status voltage alert See Monitoring System Status voltage requirements Choose your drive model from Features and Specifications A B C D E F G H I J L M N O P...
Page 124 Glossary Glossary [A] [B] [C] [D] [E] [F-G] [H] [I] [J-K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X-Z] autoloader The HP SureStore DAT40x6 autoloader, which is recommended for optional tape backup with the HP SureStore AutoBackup PC100 model .
Page 125 Glossary backup log A file maintained by the appliance, containing information about every backup performed including date/time, user account, protected computer, and amount of memory used. There is also a backup log for tape backups, which contains status information about previous (and current) backup jobs. Backup profile The settings and permissions that have been defined for a particular client or group of clients.
Page 126 Glossary clear account This task will change the password for a computer account to an password empty string, which allows anyone to access the account. This task is available from the Web Administration Interface under Manage Protected Computers. You must choose a specific protected computer to perform this task.
Page 127 Glossary disaster recovery The process of restoring a (protected) computer from an unusable state to its state as of a specific backup date. This involves the creation of one or more CD-ROMs and possibly a boot floppy the backup system administrator. There are several ways to perform disaster recovery, depending on the type of computer used and whether it still has network access to its appliance.
Page 128 Glossary incremental All backups after the initial baseline backup write only the data backup that has changed to the AutoBackup appliance. This keeps network traffic and storage space requirements low and allows versioning. integrity check A task performed by a database server to ensure the data stored within it has not been corrupted.
Page 129 Glossary partial backup A partial backup can include any drives, folders, or files, but they do not include the Windows registry or disk partition information. Unlike full backups, disaster recovery is not possible from a partial backup. power cable The cable used to connect the HP SureStore AutoBackup appliance to the mains power supply.
Page 130 SureStore A product line from Hewlett-Packard for storing and managing enterprise data. AutoBackup is a product in the HP SureStore product line. system rollback see rollback...
Page 131 Glossary tape drive The HP SureStore DAT40 tape drive, which is recommended for optional tape backup with the HP SureStore AutoBackup PC25 model . See also DLT. Tasks tab page A page on the Web Administration Interface containing pointers to tasks for managing protected computers, creating disaster...
Page 132: Ordering Supplies
Ordering Supplies To find the authorized reseller nearest you, please call: Canada: 1-800-387-3867 Latin America: Mexico City: 1-800-900-7200, Miami: 1-305-267-4220 Ordering Information Product C7444A HP SureStore AutoBackup PC25 C7446A HP SureStore AutoBackup PC100 Accessories C5687A HP SureStore DAT40e C5717A HP SureStore DAT40x6e External SCSI cable (68-pin to 68-pin, LVD/SE Ultra2, 0.9 C5741A meter)
Page 133 Ordering Supplies file:///D|/ADMIN_~1/eng/admin/order.htm (2 of 2) [5/3/2000 3:33:05 PM]...
Page 134: Using This Guide
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to the material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 135: Revision History
Tape Backup Home Page Copyright Copyright 1999-2000 Hewlett-Packard. All rights reserved. Previo client backup software copyright 1998-2000 Stac Software, Inc. All rights reserved. Includes one or more U.S. or foreign patents 4701745, 5016009, 5126739, 5146221, 5414425, 5463390, 5506580, 5532694, 5778395, 5907672, GB2172127, B904359, 3606869.
Page 136: Features And Specifications
Tape Backup, Features Features and Specifications DAT40 external drive DAT40x6 external autoloader Note: These are the recommended drives. You can also use the HP SureStore DLT 80e. Please refer to the documentation provided with the DLT drive for details about specification and operation.
Page 137 DAT40e Features and Specifications HP SureStore DAT40e The HP SureStore DAT40e combines capacity and performance with reliability and low cost of ownership, making it the ideal choice for backup. Your new tape drive provides the following key features: Reliable DAT technology Capacity of 20 gigabytes on a single DDS-4 tape (60 gigabytes of compressed HP SureStore AutoBackup data assuming a 3:1 data compression ratio) Built-in read-after-write verification for a high level of data integrity...
Page 138: Safety And Electromagnetic Compatibility
DAT40e Dimensions: 95 mm H x 116 mm W x 220 mm D (3.7 in x 4.5 in x 8.6 in) Weight: 2.6 kg (5.7 lbs) Power Requirements DAT40e: 0.5A maximum Supply voltage: 100-240V AC, automatically detected, 50-60 Hz Performance Interface: Ultra SCSI-2 Recording Format: DDS-4 Media: DDS-4 (150 meter) Media Recognition System...
Page 139 DAT40e UL Listed to UL 1950 GS Mark EN60950 (IEC 950) NOM 1 NYCE GOSH Approved FCC Class B Certified VCCI Class 2 C-TICK Approved (AS/NZS 3548) Class 1 LED product (IEC 825-1) CE Declaration of Conformity RRL Approved BCIQ Approved file:///D|/ADMIN_~1/eng/tape/dds4.htm (3 of 3) [5/3/2000 3:33:20 PM]...
Page 140 DAT40x6e Features and Specifications HP SureStore DAT40x6e The HP SureStore DAT40x6e can store up to 20 GB on a single tape in just over three hours (up to 80 gigabytes of compressed HP SureStore AutoBackup PC100 data assuming a 4:1 compression ratio). One magazine stores up to 6x20 GB of data. Your new autoloader provides the following key features: Your new autoloader provides the following key features: Random access to to six cartridges in a compact, removable magazine...
Page 141 DAT40x6e Localized LCD Physical Specifications Dimensions: 135 mm H x 165 mm W x 269 mm D (5.3 in x 6.5 in x 10.6 in) Weight: 4.8 kg (10.5 lbs) without magazine Power Requirements DAT40x6e: 0.6A maximum Supply voltage: 100-240 Vac, 50-60 Hz Performance Interface: Wide SCSI-2 Recording Format: DDS-4...
Page 142 DAT40x6e Shock Survival: 90 g for 3 ms duration Safety and Electromagnetic Compatibility CSA Certification to C22.2, No. 950 UL Listed to UL 1950 GS Mark EN60950 (IEC 950) NOM 1 NYCE FCC Class B Certified VCCI Class 2 C-TICK Approved (AS/NZS 3548) CE Declaration of Conformity RRL Approved file:///D|/ADMIN_~1/eng/tape/dds4x6.htm (3 of 3) [5/3/2000 3:33:23 PM]...
Page 143 Model Comparisons Features and Specifications Model Comparisons HP SureStore Model Feature DAT40 DAT40x6 drive autoloader DAT Technology DDS-4 DDS-4 Capacity 20 GB 6x20 GB Read/Write Formats Supported DDS-4 DDS-4 Transfer Rate, Sustained: without data compression 3 MB/s 3 MB/s with data compression 6 MB/s 6 MB/s Burst Transfer Rate, Maximum:...
Page 144: Using Your Tape Drive
Tape Drive, Using Using Your Tape Drive This topic describes how to: Switch on the tape drive Identify problems during self-test Switching on the Drive Switch on the drive using the power switch on the rear panel by pressing the side with the I symbol down, and then switch on the computer.
Page 145 Tape Drive, Using If the Tape light goes off but the Media Caution light shows steady amber at the end of the self-test, this indicates a fault condition: If you have just installed the drive, check the installation for loose connections and repeat the self-test.
Page 146 Front Panel Lights Using the Tape Drive: Interpreting the Front Panel Lights The front panel of your HP SureStore DAT drive has two lights (LEDs), Tape and Clean, as shown below. The Tape light flashing slowly means Cartridge loading or unloading Self-test in progress The Tape light and Clean light flashing alternately means...
Page 147 Front Panel Lights The Tape light on steadily means Cartridge loaded, drive ready The Tape light flashing rapidly means Cartridge loaded, activity occurring The Clean light on steadily is the Error Condition Signal. HP SureStore DAT drives perform a comprehensive self-test during power-up. If a hard error causes the self-test to fail, the clean light changes to steady amber.
Page 148: To Load A Cartridge
Loading And Unloading Tapes Using the Tape Drive: Loading and Unloading Use DDS-4 cartridges with your drive. Ensure that only one label is stuck to the label area of the cartridge. Never use non-standard labels, and never stick anything to the cartridge other than in the label area.
Page 149: To Unload A Cartridge
Loading And Unloading Tapes To Unload a Cartridge Press the Unload button on the front panel. During the unload sequence the Tape light flashes green. The drive completes any task it is currently performing, winds the tape to the beginning and ejects the cartridge.
Page 150: Write-Protecting Cartridges
Cartridges, Care Of Using the Tape Drive: Care of Cartridges This topic describes how to: Write-protect cartridges Force eject cartridges Write-Protecting Cartridges Use the correct type of cartridge for your drive. Ensure that only one label is stuck to the label area of the cartridge.
Page 151 Cartridges, Care Of Forcing Ejection If you press the Unload button when the drive is busy, the drive may take some time to respond because it will finish the task it is performing first. This ensures that no data is lost. On rare occasions, however, a system or software fault may cause the tape drive not to respond to an Unload request.
Page 152 Autoloader, Using Your Using the Autoloader This topic describes how to: Switch on the autoloader Identify problems during self-test Power cycle the drive Switching On The Autoloader Switch on the autoloader using the power switch on the rear panel by pressing the side with the I symbol down, and then switch on the computer.
Page 153: Power Cycling
Autoloader, Using Your After a successful self-test, the lights stop go out and the autoloader displays the message if there is no magazine loaded. If there is a magazine loaded, Insert Mag the message will say and the green Magazine Present light (top) will be Mag Loaded lit steadily.
Page 154: Front Panel Controls And Indicators
Front Panel Lights, Autoloader Using the Autoloader Interpreting the Front Panel Lights This topic describes: Front panel controls and indicators Front panel messages Front Panel Controls and Indicators Front Panel Display Magazine Present Light Tape Activity Light Operator Attention Required Light Select Button Load Cartridge Button file:///D|/ADMIN_~1/eng/tape/lights_a.htm (1 of 17) [5/3/2000 3:33:42 PM]...
Page 155: Front Panel Display
Front Panel Lights, Autoloader HP SureStore DAT40x6 and Language Selection Eject Button Front Panel Display The LCD display shows status information about the autoloader in each of its five regions. Note that this exact display can never occur; all sections are showing at the same time so that you can see where they are.
Page 156 Front Panel Lights, Autoloader This green light indicates the state of the magazine: On indicates that a magazine is loaded. Flashing indicates that a magazine is in the process of being loaded, checked, or ejected Off indicates that no magazine is in the autoloader. Tape Activity Light (middle) This green light indicates the activity of the autoloader's internal tape drive: On indicates that a cartridge is present in the drive.
Page 157: Select Button
Front Panel Lights, Autoloader On indicates that a serious hardware error has occurred. If you have just installed the drive, check the installation for loose connections and repeat the self-test. If you have just installed the drive, check the installation for loose connections and repeat the self-test.
Page 158: Eject Button
Front Panel Lights, Autoloader Load Cartridge Button Press the Load Cartridge button to load the selected cartridge from the magazine into the drive and then put the autoloader into stacker mode. In stacker mode, the loaded cartridge is used first; when it is full, or the host computer sends an UNLOAD command, the autoloader replaces it with the cartridge from the next highest numbered slot in the magazine.
Page 159: Front Panel Messages
Front Panel Lights, Autoloader Press the Eject button to start the unload process. The drive unloads any cartridge that is currently loaded, and the changer mechanism returns the cartridge to the magazine. The magazine is then ejected. You can also use the Eject button to force an ejection in an emergency. See Forcing Ejection for more information on when and why you might do this.
Page 160: Information Messages
Front Panel Lights, Autoloader autoloader's operation. If a fault has been detected with the mechanism, or loss of data may result, the error message may be accompanied by the Operator Attention Required light being on or flashing. This is indicated in the OAR column in the alphabetical list of messages below.
Page 161 Front Panel Lights, Autoloader 1019 8018 1021 8019 1022 8020 1023 8021 1024 8022 8023 8024 8025 8026 8027 Messages The following abbreviations are used in the message listing below: OAR (Operator Attention Required) Column Type Column Error message OAR light is on Information message OAR light is flashing Status message...
Page 162 Front Panel Lights, Autoloader A WRITE, WRITE FILEMARK or ERASE command has been attempted on a non-Media Recognition System cartridge. Non-MRS 8021 Tape Action: Remove the cartridge and replace with a Media Recognition System cartridge. See Choosing Cartridges. Clean Cleaning failed, possibly due to an Fail: expired cleaning tape.
Page 163 Front Panel Lights, Autoloader The drive has detected an internal Drive 8001 error. Fault An eject command has failed, either after you pressed the Eject 8004 Eject Fail button or after a host command. Action: Try forcing ejection. 2010 The Eject button has been pressed. Eject Mag The drive is erasing data from the 1015...
Page 164 Front Panel Lights, Autoloader The drive is being upgraded with the 3003 FW Program new firmware. The tape loaded is a firmware 3005 FW Tape upgrade tape. Firmware upgrade data is being read 3001 FW Upgrade from a cartridge. FW Upgrade 8022 An error occurred upgrading.
Page 165 Front Panel Lights, Autoloader A load command has failed, or a load or change partitions command Load Fail: has failed to read the system area of 8003 Try New the tape, which stores information Tape about tape usage. Action: Use a new cartridge. A load command has failed, or a load or change partitions command Load Fail:...
Page 166 Front Panel Lights, Autoloader The system cannot boot off a 4002 Cleaning cleaning tape. tape The drive is trying to read what appears to be a blank cartridge (one 8016 with no DDS-format End of Data No EODmark pattern). This is probably a result of power failure while writing.
Page 167 Front Panel Lights, Autoloader A cartridge has been loaded in the DAT drive, and the drive is ready for tape motion commands. "xxm" is the length of the currently loaded cartridge. For example, "Ready 125m" will be displayed when a Ready xxm DDS-3 (125m) cartridge is loaded.
Page 168 Front Panel Lights, Autoloader There is a cartridge in the tape drive, Stray but there is no magazine present to Tape: put it in. 2003 Insert Action: Insert an empty magazine to Empty Mag retrieve the cartridge. The cartridge in the drive is faulty, possibly because the tape has snapped, or the cartridge has an invalid pattern of identification...
Page 169 Front Panel Lights, Autoloader The cartridge is stuck in the drive. 8008 Tape Stuck Action: Try forcing ejection. If this fails, call for service. The system cannot boot off a 4002 Cleaning cleaning tape. tape Unable to The system cannot boot off the 4001 boot from loaded tape.
Page 170 Front Panel Lights, Autoloader A WRITE, WRITE FILEMARK or ERASE command has been Write attempted on a write-protected 8018 Protected cartridge. Tape Action: Remove the cartridge and change it to write-enabled. file:///D|/ADMIN_~1/eng/tape/lights_a.htm (17 of 17) [5/3/2000 3:33:43 PM]...
Page 171 Loading And Unloading, Autoloader Using the Autoloader Loading and Unloading This topic describes how to: Load cartridges and magazine Eject the magazine Force ejection Write-protect cartridges Label cartridges and magazines Loading Cartridges and Magazines Use DDS-4 cartridges with your autoloader. In order to maximize drive and media reliability, we recommend that you normally use the autoloader to provide one week's backup per magazine.
Page 172 Loading And Unloading, Autoloader Insert the magazine through the door in the front of the autoloader. Make sure that the large arrow is uppermost and pointing towards the autoloader, as shown below. Apply steady pressure until the mechanism takes the magazine and pulls it into the autoloader.
Page 173: Ejecting The Magazine
Loading And Unloading, Autoloader The drive mechanism threads the tape and checks the tape format (DDS or audio). If the tape is blank, the drive leaves the tape at BOT (Beginning of Tape) and awaits the next command. If the tape is in DDS format and is write-enabled, the drive performs write and read tests.
Page 174 Loading And Unloading, Autoloader However, if you need to unload a cartridge urgently, even at the risk of losing data, you must force ejection. Caution: You can lose data if you force ejection. The tape may also end up invalidly formatted because an EOD (End of Data) mark might not be written.
Page 175 Care of Cartridge, Autoloader Using the Autoloader Care of Cartridges This topic describes how to: Write-protect cartridges Label cartridges and magazines Force eject cartridges Write-Protecting Cartridges If you want to protect the data on a cartridge from being altered or overwritten, you can write-protect the cartridge.
Page 176 Care of Cartridge, Autoloader Make sure that the magazine label is stuck firmly in the recessed label area on the side of the magazine. If the label is stuck somewhere other than in the label area, the magazine may jam in the mechanism.
Page 177 DDS specification, Hewlett-Packard recommends that you use HP DDS Media Recognition System cartridges with your HP tape drive. Hewlett-Packard cartridges have been designed and tested to give maximum data reliability and mechanical durability.
Page 178: Caring For Cartridges
DAT cartridges. Caring for Cartridges Under optimum environmental conditions, Hewlett-Packard DDS-4 cartridges are currently specified to 2000 passes over any part of the tape. In operational terms, this can be translated to about 100 backup operations.
Page 179 Cartridges Do not leave cartridges in direct sunlight or in places where magnetic fields are present (for example, under telephones, next to monitors or near transformers). Do not drop cartridges or handle them roughly. Do not stick more than one label onto cartridges; extra labels can cause the cartridges to jam in the tape drive.
Page 180: Cleaning The Tape Heads
Tape Heads, Cleaning Cleaning the Tape Heads Cleaning the drive's tape heads regularly with a cleaning cartridge is important to maintain the integrity of your backup data. For optimum performance and to prevent the loss of data, HP recommends that you incorporate a cleaning cycle into your backup routine.
Page 181 Tape Heads, Cleaning Cleaning the Tape Heads on a Drive Insert a cleaning cartridge into the drive. The tape drive automatically loads the cartridge and cleans the heads. At the end of the cleaning cycle, the drive ejects the cartridge. The cleaning cycle takes approximately 30-60 seconds.
Page 182: Manual Method
Tape Heads, Cleaning Manual Method Place a cleaning cartridge in any magazine slot and note the slot number. Insert the magazine into the autoloader. Press the Select button until the slot number where the cleaning cartridge is located is displayed. Press the Load Cartridge button to load the cleaning cartridge into the drive.
Page 183: Frequently Asked Questions
HP SureStore Data Guardian Administrator's Guide - Managing Offsite Tape Backup and Restore Frequently Asked Questions For further troubleshooting information, refer also to our Customer Support web site: http://www.hp.com/support/dds_troubleshooting The drive has been developed to have a minimal cleaning requirement. HP recommends cleaning after approximately 100 hours of tape-pulling activity, which is normally equivalent to once every How often should I clean the...
Page 184 HP SureStore Data Guardian Administrator's Guide - Managing Offsite Tape Backup and Restore file:///D|/ADMIN_~1/eng/tape/faq.htm (2 of 2) [5/3/2000 3:33:58 PM]...
Page 185: How To Use This Guide
Troubleshooting, Home Page Home Page Welcome to the HP SureStore AutoBackup System Troubleshooting home page. These pages are designed to allow administrators to diagnose and solve issues that may occur whilst using the system. How to Use This Guide If you don't know which part of the system is causing the problem, try one of these sections: Diagnosing the Problem : This section asks specific questions to narrow...
Page 186 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to the material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 187: Diagnosing The Problem
Troubleshooting, Diagnosis Diagnosing the Problem If you don't know which part of the system is causing the problem, click here. Exceptions This list contains specific situations in which the appliance does not provide complete protection. This list explains what configuration is affected, and in what way.
Page 188: Problems With The Appliance
Troubleshooting, Diagnosis The protected computer(s) The tape drive The disaster recovery CD-ROMs The network The appliance What were you doing when the problem occurred? Installing a client Backing up a client Restoring a client Installing an appliance Backing up an appliance Restoring an appliance Problems with the Appliance Please examine the...
Page 189 Troubleshooting, Diagnosis Blinking Amber Lightbar Please examine the on the appliance. How does it appear? Lit with the error icon Failed network icon Failed hard disk icon Temperature alert icon Voltage alert icon Lit with the message "Capacity Licence Violation" Lit with the message "CD-ROM drive not detected"...
Page 190 Troubleshooting, Diagnosis Unlit Lightbar. LCD lit and with other icons Is the appliance running normally in other respects? - visit the more detailed troubleshooting page for the appliance. Green Lightbar. LCD lit, with three squares. Has the appliance seemed to halt in this state (i.e. more than 20 minutes)? The disk and network icons should be present.
Page 191 Troubleshooting, Diagnosis This is the rear of the appliance. file:///D|/ADMIN_~1/eng/trouble/diag.htm (5 of 6) [5/3/2000 3:34:16 PM]...
Page 192: Further Information
Troubleshooting, Diagnosis Further Information For more details about problems encountered when using the appliance, visit appliance troubleshooting page. For more general questions about any part of the system, visit the Frequently Asked Questions section. file:///D|/ADMIN_~1/eng/trouble/diag.htm (6 of 6) [5/3/2000 3:34:16 PM]...
Page 193: Installing The Appliance
Troubleshooting, Appliance Problems with Your AutoBackup Appliance When does the problem occur? When Installing The Appliance During Power On During the Boot Up Sequence In Operation Installing the Appliance The setup and configuration of the appliance before its operational use. Follow the instructions on the Installation poster.
Page 194: Boot Up Sequence
Troubleshooting, Appliance green and begin to boot. If this is not the case, do you see one of the following symptoms? The lightbar is green. The LCD is lit but blank, and the appliance continually beeps. The lightbar is flashing Orange. There is an exclamation mark within a diamond shown on the LCD.
Page 195: Operation
Troubleshooting, Appliance Problem with the fourth stage. Triangle above hard disk icon doesn't blink. No Network icon present. The network icon doesn't blink. The network icon has a cross through it. There is a temperature alert. There is a voltage alert. Blinking amber Lightbar and LCD message "Capacity Licence Violation".
Page 196: Power On Issues
Troubleshooting, Appliance Is there a tape drive issue ? For help on this issue, refer to the tape drive troubleshooting page. Back to top Power On Issues Green lightbar. Blank but lit LCD. Continuous beeping. There is a possible hardware failure. Try resetting the power to the appliance. If this fails contact HP Orange flashing lightbar.
Page 197 Troubleshooting, Appliance System in soft-off state. This is the normal state of the appliance after you have pushed the power button and the appliance has powered down, but the power cord is still plugged in. In normal operation, you should never power down the appliance. Green lightbar.
Page 198 Troubleshooting, Appliance Static disk icon The appliance is not currently accessing the hard disk. This is only a problem if the appliance should be reading or writing, e.g. during boot up, while backing up or whilst restoring data. If the unit has been physically examined, it may not have been properly reconnected.
Page 199 Troubleshooting, Appliance of the key services is corrupted, this will also trigger a reboot followed by the appliance trying to repair itself. This may result in the appliance taking a long time to boot as the rebuild takes about 30 minutes to run. During this time the services are unavailable. Once successfully booted, the OS should be repaired and subsequent boots should proceed normally.
Page 200 Troubleshooting, Appliance The voltage settings can be changed using the Hardware Management Tools. If this is occurring regularly, make sure the appliance is connected to a reliable power source, or use an Uninterruptible Power Supply (UPS). Blinking amber Lightbar and LCD message "Capacity Licence Violation".
Page 201 Troubleshooting, Appliance Check if the problem is with the appliance by browsing a web page on another system. If this page suffers the same problem, or the browser does not respond, then it is likely there is a problem with the appliance's web server. Try rebooting the appliance.
Page 202 Troubleshooting, Appliance problem then contact HP The appliance cannot be accessed over the network. There are five possible causes for this. The first is that there may be a TCP/IP address conflict on the network. This can be checked by examining the LCD of the appliance, which should display the message "Duplicate network settings detected".
Page 203 Troubleshooting, Appliance using the Re-install from Existing Backup Account option. The reinstallation process ensures that the correct address is used. The appliance has stopped serving clients and the network icon on the LCD displays no activity. The most obvious cause of this problem is that the connection between the appliance and the network has been broken.
Page 204: Installation Of Client Software
Troubleshooting, Protected Computers Problems with Your Protected Computers When does the problem occur? Installation of client software Backing up client data Restoring client data Installation of Client Software To setup a computer to be protected by the appliance, the user needs to download the client software.
Page 205 Troubleshooting, Protected Computers Backing up Client Data The automatic backup of the client data is scheduled to occur during a predefined period of time. Clients can also back up data manually by dragging and dropping the icon of the data file onto the backup icon. If there is a problem, what symptoms are there? The appliance is off-line or unreachable.
Page 206 Troubleshooting, Protected Computers The install program displays the message "Insufficient disk space". The installation of the client software is terminated. Use another hard disk or free up space on the current one. Make sure that there is sufficient space available before attempting to install the client again.
Page 207 Troubleshooting, Protected Computers Reinstall the client software on the protected computer, using the existing account details. Perform a rollback with "all data" selected. This will restore the protected computer to its last saved state. Backing Up Client Data The appliance is offline or unreachable. If the appliance is offline or unreachable, the appliance is unable to back up or restore files.
Page 208 Troubleshooting, Protected Computers computer then uninstall the backup agent. The client disconnected from the network during backup. If the client and the appliance stop communicating, then the appliance will wait for a small period of time. If communication returns, then the appliance will continue the current task.
Page 209 There might be an issue with the memory or disk of the system, which would be shown by corruption of backed up and non-backed up files. If this does not provide any results, then there might be an issue with the appliance, contact Hewlett-Packard file:///D|/ADMIN_~1/eng/trouble/trouble2.htm (6 of 7) [5/3/2000 3:34:22 PM]...
Page 210 Troubleshooting, Protected Computers The client disconnected from the network during recovery. Same as answer on previous section. The appliance is offline or unreachable. Same as answer on previous section. The client was unable to restore data due to lack of disk space. Due to the compression used when storing the backed up data, there is a requirement of additional space needed on the disk to which the data is being restored.
Page 211 Troubleshooting,Disaster Recovery CDs Problems with Your Disaster Recovery CDs When does the problem occur? Creating Disaster Recovery CD-ROMs Using Disaster Recovery CD-ROMs Creating Disaster Recovery floppies Using Disaster Recovery floppy's Creating Disaster Recovery CD-ROMs Once it knows what data needs to be recovered, the appliance starts to generate the disaster recovery CD-ROMs.
Page 212 Troubleshooting,Disaster Recovery CDs For Windows 2000, disaster recovery is not possible for systems with a dynamic disk configuration. Any protected computer using the new encrypted file system available with Windows 2000 NTFS version 5 cannot be backed up or restored. If a system is configured with mixed SCSI and EIDE Hard Disk Drives, then disaster recovery is only supported for systems with no more than three disks.
Page 213 Troubleshooting,Disaster Recovery CDs Using Disaster Recovery Floppies Insert the disaster recovery floppy disk when the machine is booting up. Follow the instructions on screen. If there are problems, what are the symptoms? The installation process begins but crashes. The computer doesn't have a floppy drive. The appliance doesn't have a floppy drive.
Page 214 Troubleshooting,Disaster Recovery CDs The CD tray doesn't open when the button is pressed. Is the drive in operation? If a CD is being written there may be a delay before the tray comes out. If there is no activity, check for signs that it is powered on. If it is, there may be problem and you should contact HP Using Disaster Recovery CD-ROMs...
Page 215 Troubleshooting,Disaster Recovery CDs What was the nature of the "disaster" that prompted this recovery? It may be that the same error may still be affecting the system. If there was a hard disk failure, has the hard disk been replaced? The computer doesn't have a CD drive.
Page 216 Troubleshooting,Disaster Recovery CDs include the appropriate drivers for the device. The computer doesn't have a floppy drive. normal procedure is to use CD-ROM disks. If the system doesn't have a floppy or a CD-ROM drive, it cannot be recovered using disaster recovery methods until one is added.
Page 217: Problems With Your Tape Drive
Troubleshooting, Tape Drive Problems with Your Tape Drive When does the problem occur? Installing The Tape Drive Backing Up The Appliance Restoring The Appliance General Issues & Diagnosis (DDS) Installing the Tape Drive Setting up the drive so that it is ready to work with the appliance. Refer to the installation poster and the online Tape Drive Guide.
Page 218 Troubleshooting, Tape Drive DLT : Tape write protected message in administrators console. Back to top Restoring the Appliance If the appliance fails, or needs to be restored to a former state, the information stored on the backup tapes is used. DDS : Tape being ejected immediately upon load.
Page 219 Troubleshooting, Tape Drive Cleaned drive, but the cleaning light comes back on Cleaning cartridge ejects in less than 20 seconds Back to general issues Back to top DDS : Drive making noises. What is the state of the drive? Periodic whirring noise is heard inside the drive Drive was part the way through the backup, then stopped and is making whirring or grinding noises Back to general issues...
Page 220 Troubleshooting, Tape Drive External drive has no lights showing Back to general issues Back to top DDS : Problem with tape/media What is the state of the drive? Tape ejected immediately Unable to format media Tape appears "write protected" and cannot be written to Drive won't accept tapes including cleaning tape Tape jammed in drive Stuck tape...
Page 221 Troubleshooting, Tape Drive DLT : The system fails to recognize the drive. The appliance may only recognize a SCSI device on the bus that was there when it powered on. Try rebooting the appliance, but turn the tape drive on first. There may be a conflict on the SCSI bus.
Page 222: Other Issues
Troubleshooting, Tape Drive Insert next cassette prompt. Remove the current cassette and insert the next one in the backup sequence. Other Issues The tape drive's amber light stays on. For DLT products the LED labeled "Use Cleaning Tape" communicates an error condition after a failed self-test.
Page 223 Troubleshooting, Tape Drive Use new recommended media. Correct environmental conditions and/or ensure tapes are allowed to adjust to new environment before using. Check that the cleaning cartridge has not expired If this was not successful then call for service Amber cleaning light is flashing First check : Check if drive has been cleaned.
Page 224 Troubleshooting, Tape Drive Check the white plastic write protect tab at the rear of the tape cartridge is visible Check media is recommended and has the DDS logo . All SureStore drives manufactured since 1993 check the media for a special identification system called MRS.
Page 225 Troubleshooting, Tape Drive This is a normal function of the drive. The noise comes from the automatic head cleaning mechanism. If this noise is heard constantly, the drive is having trouble reading or writing the tape. If you do hear this noise, try cleaning the drive more often and use a new tape. If this was not successful then call for service Drive was part the way through the...
Page 226 Troubleshooting, Tape Drive If this was not successful then call for service External drive has no lights showing First check : Check power connected. Check fuse. Check power cord. Then do this : Ensure power to the drive (check plugged in and switched on, change power cable).
Page 227 Troubleshooting, Tape Drive Then do this : Change to new supported media. If the tape is a cleaning cartridge, use a new cleaning tape and discard the old one. Use new recommended media. Correct environmental conditions and/or ensure tapes are allowed to adjust to new environment before using. The tape in the drive is a cleaning cartridge.
Page 228 Troubleshooting, Tape Drive A high error rate has been detected while writing, suggesting that the tape is nearing the end of its useful life. If this was not successful then call for service Tape appears "write protected" and cannot be written to First check : Check the write-protect tab on the cartridge.
Page 229 Troubleshooting, Tape Drive Power cycle the drive. Discard the old tape and restart the operation with a different tape. Use new recommended media. Correct environmental conditions and/or ensure tapes are allowed to adjust to new environment before using. If this was not successful then call for service Tape jammed in drive First check :...
Page 230 Troubleshooting, Tape Drive Then do this : Ensure power to the drive (check plugged in and switched on, change power cable). Power cycle the drive. If another drive is available to swap in, try this to confirm drive or power problem.
Page 231 Troubleshooting, Tape Drive Snapped tape First check : If there is more than one device, check which drive has a hardware problem. Check if media has been used on another drive to confirm which drive was used when tape snapped. Check age, condition and type of the media.
Page 232 Troubleshooting, Tape Drive Drive detected but not responding First check : Check the SCSI IDs of all devices on the bus. Other device with clash of address would disappear as well. Check correct cable is being used. Check cabling. Check SCSI bus terminated properly.
Page 233 Troubleshooting, Tape Drive Check correct cable is being used. Check cabling. Check SCSI bus terminated properly. Check if the drive is faulty. Then do this : Terminate the SCSI bus correctly. Change to recommended cable. Check cable secured properly. If more than one device present, ensure each device has its own SCSI ID. It is recommended that only one device is connected to the appliance on the SCSI bus.
Page 234: Power Cycle
Troubleshooting, Tape Drive Terminate the drive correctly. Clean the drive. Use recommended new media. If this was not successful then call for service Terms and Expressions Power Cycle Using the power switch on the device, turn off the power, wait for 10 seconds, and then turn the power back on.
Page 235: Resetting The Drive
Troubleshooting, Tape Drive Resetting the drive To reset an external drive, switch off at the power switch, wait 10 seconds and then reapply power. Termination Termination is critical to the operation of the SCSI bus. Generally speaking, termination should be applied to the last device on the SCSI chain and at the beginning of the SCSI chain (usually the SCSI adapter).
Page 236: General Problems
Troubleshooting, Network Problems with Your Network General Problems Related Issues General Problems Setting up the appliance on the network. Using the appliance on the network. The appliance cannot be found on the network. The backup is taking a long time. The backups are much faster than the download time of the client side agent software? Back to top...
Page 237 Troubleshooting, Network The appliance cannot be accessed over the network. There are three possible causes for this. The first is that there may be a TCP/IP address conflict on the network. This can be checked by examining the LCD of the appliance, which should display the message "Duplicate network settings detected".
Page 238 Troubleshooting, Network The backups are much faster than the download time of the client side agent software? Different speeds in a network can be caused by the route the information travels. If the packets are sent directly, then the speed should be high. If the packets are sent via a machine which is busy, then they may be delayed.
Page 239 Troubleshooting, Frequently Asked Questions Frequently Asked Questions Either select a topic from the following list: The Appliance Protected Computers Disaster Recovery CD-ROMs Tape Drive Network General Question Or click on the image map below: file:///D|/ADMIN_~1/eng/trouble/faq.htm (1 of 14) [5/3/2000 3:34:36 PM]...
Page 240 Troubleshooting, Frequently Asked Questions The Appliance Why aren't the tape backup schedules set? Why are the disaster recovery CD-ROMs not being written correctly? How does the administrator retrieve a forgotten password? How does the administrator find out a client's password? What management does the appliance require from the administrator? How does the administrator find out account details? What is the maximum file size that is saved?
Page 241 Troubleshooting, Frequently Asked Questions details. How does the administrator retrieve a forgotten password? As a security feature, no remote access is provided to inspect the administrator's password. If you cannot recall the password, then there is a method to reset the whole appliance.
Page 242 Troubleshooting, Frequently Asked Questions As shown in the screen above (which you get after pressing the Clear Account Password button on the Manage Protected Computers screen), you just press the Clear Account Password button on this screen (the only button there is, except for <Back and Back to Tasks at the bottom).
Page 243 Troubleshooting, Frequently Asked Questions a screen like the following: Each row of the table represents a protected computer (except the Global entry, which represents all protected computers). The columns display the following attributes: User Name The Microsoft Networking name (and OS type) of the computer Account The user account name provided when the computer was set up Last Backup...
Page 244 Troubleshooting, Frequently Asked Questions View Backup Log Displays the backup log for the selected account Configure Backup Options Provides interface for changing the backup schedule and/or which files are backed up Clear Account Password Provides wizard for resetting the password for this account Delete Account Provides wizard for removing this account and all its stored data What is the maximum file size that is...
Page 245 Troubleshooting, Frequently Asked Questions Do the files that I am currently using get backed up? Any file that is locked for exclusive use by an application will not get backed up. In practice, there are very few files that fall into this category. For example, office productivity suites (e.g.
Page 246 Troubleshooting, Frequently Asked Questions full? See also How is a backup tape device attached to the appliance? Use: With: HP SureStore DAT40e The HP SureStore AutoBackup PC25 appliance HP SureStore DAT40x6e The HP SureStore AutoBackup PC100 appliance Either the HP SureStore AutoBackup PC25 or the PC100 appliance.
Page 247 Troubleshooting, Frequently Asked Questions disaster recovery CD-ROM trouble shooting page gives more information on this problem. Why is the lightbar not green? This means that there is a problem with the appliance. Please refer to this page for an explanation of what the lightbar means, or refer to this page to diagnose the problem.
Page 248 Troubleshooting, Frequently Asked Questions If you can you browse the appliance web administration pages then there is not a problem with the appliance. If not, then examine the LED and LCD of the appliance and go to the Appliance Diagnosis page.
Page 249 Troubleshooting, Frequently Asked Questions computationally intensive applications are running on the client machine, then the backup would run slower. Alternatively, the appliance could be receiving many requests and not processing the work as quickly as usual. As the backup software will run in the background, it is recommended that the backup is left to complete in its own time.
Page 250: Tape Drive
Troubleshooting, Frequently Asked Questions Why is the recovery from the disaster recovery disks taking so long? This could be due to a number of factors. If the client is being restored across the network, then a large file set or a busy/slow network will increase the time to recover that information.
Page 251 Troubleshooting, Frequently Asked Questions Network Why are my backups much faster than the download time of the client side agent software? How do I reset the network configuration settings for the appliance? Why can I not access the appliance through its name, only its IP address? Why are my backups much faster than the download time of the client side agent software?
Page 252: General Questions
What other products are available? Please visit the Hewlett-Packard online store and click on "storage" under the Product Category bar. file:///D|/ADMIN_~1/eng/trouble/faq.htm (14 of 14) [5/3/2000 3:34:36 PM]...
Page 253: Alert Messages
Troubleshooting, Alert Messages Alert Messages Capacity Management Alerts Tape Backup/Restore alerts Networking alerts CD-ROM alerts Software reset/update alerts Backup server status alerts Hardware Environmental alerts Capacity Management Alerts Capacity Warning Capacity Critical Capacity Filled Backups Disabled Critical Disk Failure Capacity License Violation Alert Alerts Alert Details...
Page 254 Critical occurred on your secondary data disk in your HP SureStore AutoBackup PC100. You must LCD: YES contact Hewlett-Packard to Set LCD disk icon to failed repair the disk hardware. Status Light: The disk failure has resulted in the Flashing...
Page 255 Troubleshooting, Alert Messages Capacity License Web: YES Your disk configuration violates Disk config matches Violation Critical the capacity license for your HP capacity license SureStore AutoBackup product. All backup and restore services LCD: YES are disabled. Set LCD disk icon to failed Status Light: Flashing...
Page 256 Status Light: tape cartridge. This is likely to be Flashing due to a hardware error in your YELLOW appliance. You must contact Hewlett-Packard Failure During Tape Web: Your appliance backup to tape User-initiated via detailed Backup YES Critical failed! Due to the failure this...
Page 257 LCD: This is likely to be due to a hardware error in your appliance. You must contact Status Light: Flashing Hewlett-Packard YELLOW Failure During Tape Web: Your appliance recovery from tape User-initiated via detailed Restore YES Critical...
Page 258 Troubleshooting, Alert Messages Expired Cleaning Web: Your tape backup job was User-initiated via detailed Cartridge Detected YES Critical successful but the last cleaning message page cartridge used in the tape drive was worn out. Discard the worn LCD: out cleaning cartridge, and then use a new cleaning cartridge to clean the tape drive again.
Page 259 Failure YES Critical connect the optional tape drive to message page your HP SureStore AutoBackup system is not responding. Contact LCD: Hewlett-Packard. Status Light: Flashing YELLOW Networking Alerts Duplicate network settings detected Network error detected Waiting for network configuration <sys name. <ip address>...
Page 260 Troubleshooting, Alert Messages Waiting for network Web: Run the run the HP SureStore When HP SureStore configuration YES Info AutoBackup Setup CD-ROM AutoBackup Setup Utility to configure the initial used to configure initial networking settings networking settings LCD: YES Status Light: GREEN <sys_name>...
Page 261 Reboot Detected YES Critical not detected. This is possibly due to a cabling problem or a faulty CD-Writer drive. Contact LCD: YES Hewlett-Packard Status Light: Flashing YELLOW DR CD-ROM creation Web: DR CD-ROM creation process User-initiated via detailed process was auto-reset...
Page 262 Troubleshooting, Alert Messages System software Web: Your HP SureStore AutoBackup User-initiated via detailed Auto-repaired YES Critical system software was automatically message page repaired after an operating system failure, without any loss of backup LCD: YES data. No further action is required. Status Light: Flashing YELLOW...
Page 263 Troubleshooting, Alert Messages Lost User Settings Web: While performing a repair or User-initiated via detailed YES Critical update of the system software, an message page error occurred while attempting to restore the original protected LCD: YES computer configuration settings. The users on the protected Status Light: computers will be automatically Flashing...
Page 264 Troubleshooting, Alert Messages There are a number of possible detail messages for summary messages marked '*', the link takes you to the first one. Alert Summary Alert Details Message Clearing Criteria Alerts (Web, Message LCD and Status Light) Backup Service Failure Web: Your HP SureStore AutoBackup Appliance initializes...
Page 265 Troubleshooting, Alert Messages Retention Job Failed Web: Not enough space for the retention User-initiated via detailed YES Critical job. This may be due to one or message page more of the protected computers containing a very large file LCD: YES (greater than 2 GBytes) Status Light: Flashing...
Page 266 Troubleshooting, Alert Messages Integrity Check Failed Web: An internal error occurred during User-initiated via detailed YES Critical the Integrity Check job. Some message page parts of program code may be missed or corrupted. To repair a LCD: YES corruption of the system software you can manually reset the system Status Light: software using the...
Page 267 Troubleshooting, Alert Messages The Users Accounts are User accounts that were marked User-initiated via detailed Web:YES Info removed for deletion are removed message page LCD: NO Status Light: GREEN Hardware Environmental Status (generated by Intel s/w) Baseboard temperature Crossed upper noncritical Baseboard temperature Crossed upper critical Baseboard temperature Crossed lower noncritical Baseboard temperature Crossed lower critical...
Page 268: Chassis Intrusion
Troubleshooting, Alert Messages CPU I/O Voltage Crossed lower critical CPU I/O Voltage Back to Normal CPU CORE Voltage Crossed upper noncritical CPU CORE Voltage Crossed upper critical CPU CORE Voltage Crossed lower noncritical CPU CORE Voltage Crossed lower critical CPU CORE Voltage Back to Normal Chassis Intrusion Alert Alerts (Web,...
Page 269 Troubleshooting, Alert Messages Baseboard temperature Web: Baseboard temperature Crossed If temperature falls below YES Critical lower noncritical 0C, then system performs an automatic shutdown! Crossed lower critical LCD: YES Please click on the URL below to Also display get details temperature icon Help configuring thresholds for Status Light: Flashing...
Page 270 Troubleshooting, Alert Messages +12 volts Web: +12 volts Crossed lower critical If +12V voltage falls YES Critical below 10.56V, then system performs an automatic Crossed lower critical Please click on the URL below to shutdown! LCD: YES get details Also display voltage icon Help configuring thresholds for +12 volts...
Page 271 Troubleshooting, Alert Messages -12 volts Web: -12 volts Crossed lower critical If -12V voltage rises above YES Critical -10.56V, then system performs an automatic Crossed lower critical Please click on the URL below to shutdown! LCD: YES get details Also display voltage icon Help configuring thresholds for -12 volts...
Page 272 Troubleshooting, Alert Messages +5 volts Web: +5 volts Crossed lower critical If +5V voltage falls below YES Critical 4.7V, then system performs an automatic Crossed lower critical Please click on the URL below to shutdown! LCD: YES get details Also display voltage icon Help configuring thresholds for +5 volts...
Page 273 Troubleshooting, Alert Messages +3.3 volts Web: +3.3 volts Crossed lower critical If +3.3V voltage falls YES Critical below 3.1V, then system performs an automatic Crossed lower critical Please click on the URL below to shutdown! LCD: YES get details Also display voltage icon Help configuring thresholds for +3.3 volts...
Page 274 Troubleshooting, Alert Messages CPU I/O Voltage Web: CPU I/O Voltage Crossed lower If CPU I/O Voltage YES Critical critical Crossed lower critical falls below 1.41V, then LCD: YES Please click on the URL below to system performs an Also display voltage get details automatic shutdown! icon...
Page 275 Troubleshooting, Alert Messages CPU CORE Voltage Web: CPU CORE Voltage Crossed If CPU CORE Voltage YES Critical lower critical Crossed lower critical falls below 1.88V, then LCD: YES Please click on the URL below to system performs an Also display voltage get details automatic shutdown! icon...
Page 276: Obtaining Technical Support
How To Contact HP - Home Page Home Page This topic describes: What to do before calling support How to obtain technical support How to obtain service HP service agreements Worldwide online service Before calling for service or support Check the Installation Instruction Sheet and the troubleshooting advice in this Troubleshooting Guide.
Page 277: Hp Service Agreements
How To Contact HP - Home Page area, by selecting the region required from the navigational buttons in the left hand pane. Obtain the telephone number from the list of countries supplied. You will be connected to a responsive team waiting to help you. After the warranty period: If you require support after your warranty has expired, you can receive support for a fee through the same telephone numbers.
Page 278: World Wide Web
How To Contact HP - Home Page A contact name for details of the failure A contact telephone number Your shipping address The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours. When you receive the replacement unit, remove it from the packaging and use the packaging material for returning the faulty unit.
Page 279 How To Contact HP - Service Support Form, Autoloader Customer Service Form - HP SureStore AutoBackup Please have the following information about your system and the problem you are having before you call the HP Customer Support Center. You can print this form and fill in the necessary information before you call, or you can fax the completed form to the Customer Service Center.
Page 280 How To Contact HP - Service Support Form, Autoloader Information about the Problem Client Error Message: LCD Display Message/Status: IP Address of HP AutoBackup: Type of Network Connection: Detailed Description of Problem: file:///D|/ADMIN_~1/eng/contact/svc_auto.htm (2 of 2) [5/3/2000 3:35:22 PM]...
Page 281 How To Contact HP - Service Support Form, Tape Drive Customer Service Form - Optional Tape Drive Please complete the following information about your system and the problem you are having before you call the HP Customer Support Center. You can print this form and fill in the necessary information before you call, or you can fax the completed form to the Customer Service Center.
Page 282 How To Contact HP - Service Support Form, Tape Drive Firmware Revision: Date Purchased: Date of Last Cleaning: How many times has cleaning tape been used? Information about the Problem Light Pattern During Problem: Any Audible Signals: Error Messages/Code Generated: Does the problem occur every time you try the operation?
Page 283: North And South America
How To Contact HP - America's Before Calling for Service or Support: Go to HP's support web site for this product to get up to date support information and tools, e-mail support and access to our support forum to ask the experts. http://www.hp.com/support/autobackup.
Page 284: Telephone Support
How To Contact HP - America's Fax: Faxes are answered within 48 hours. Fax Number: +1 (970) 667-0997 Mailing Address: HP SureStore Technical Support 815 14th Street SW, Bldg. E Loveland, CO 80537 USA Telephone Support: Hours of Operation: Monday - Friday, 6am - 6pm (Mountain time) Telephone: +1 (970) 635-1000 French Courrier électronique Internet :...
Page 285 How To Contact HP - America's Assistance téléphonique : Horaires de disponibilité : Lundi - Vendredi, 7 h - 19 h (heure des Rocheuses) Téléphone : +1 (970) 635-1000 Clients canadiens : +1 (905) 206-4663 Spanish Correo electrónico de Internet: Envíe los mensajes al servicio de asistencia técnica de HP SureStore en SureStore_Support@HP-Loveland-om10.om.hp.com.
Page 286 How To Contact HP - America's Portuguese E-mail Internet: Envie mensagens para o suporte técnico da HP SureStore para SureStore_Support@HP-Loveland-om10.om.hp.com. Mensagens são normalmente respondidas dentro de 48 horas. Serviço QuickFAX Faxback: Utilize este sistema automático para que informações de produtos ou documentos de suporte técnico sejam enviadas por fax para você.
Page 287 How To Contact HP - America's Before Calling for Service or Support: Go to HP's support web site for this product to get up to date support information and tools, e-mail support and access to our support forum to ask the experts. http://www.hp.com/support/autobackup.
Page 288: Assistance Téléphonique
How To Contact HP - America's Czech Republic 02 471 7321 Denmark (English) 3929 4099 Finland (English) 0203 47288 France (French) 01 43 62 34 34 Germany (German) 0180 5 25 81 43 Hungary 01 252 4505 Ireland (English) 01 662 5525 Italy (Italian) 02 2 641 0350 Netherlands (Dutch) 020 606 8751 Norway (English) 22 11 6299...
Page 289 How To Contact HP - America's Belgique (français) 02 626 88 07 Belgique (hollandais) 02 626 88 06 Danemark (anglais) 3929 4099 Espagne (espagnol) 902 321 123 Finlande (anglais) 0203 47288 France (français) 01 43 62 34 34 Hongrie 01 252 4505 Irlande (anglais) 01 662 5525 Italie (italien) 02 2 641 0350 Norvège (anglais) 22 11 6299...
Page 290 How To Contact HP - America's Deutschland (Deutsch) 0180 5 25 81 43 Finnland (Englisch) 0203 47288 Frankreich (Französisch) 01 43 62 34 34 Großbritannien (Englisch) 0171 512 5202 Irland (Englisch) 01 662 5525 Italien (Italienisch) 02 2 641 0350 Niederlande (Niederländisch) 020 606 8751 Norwegen (Englisch) 22 11 6299 Österreich (Deutsch) 0660 6386...
Page 291 How To Contact HP - America's Belgio (Francese) 02 626 88 07 Repubblica Ceca 02 471 7321 Danimarca (Inglese) 3929 4099 Finlandia (Inglese) 0203 47288 Francia (Francese) 01 43 62 34 34 Germania (Tedesco) 0180 5 25 81 43 Ungheria 01 252 4505 Irlanda (Inglese) 01 662 5525 Italia (Italiano) 02 2 641 0350 Paesi Bassi (Olandese) 020 606 8751...
Page 292 How To Contact HP - America's Bélgica (Holandés) 02 626 88 06 Bélgica (Francés) 02 626 88 07 Dinamarca (Inglés) 3929 4099 España (Español) 902 321 123 Finlandia (Inglés) 0203 47288 Francia (Francés) 01 43 62 34 34 Hungría 01 252 4505 Irlanda (Inglés) 01 662 5525 Italia (Italiano) 02 2 641 0350 Holanda (Holandés) 020 606 8751...
Page 293 How To Contact HP - America's Áustria (Alemão) 0660 6386 Bélgica (Holandês) 02 626 88 06 Bélgica (Francês) 02 626 88 07 Dinamarca (Inglês) 3929 4099 Espanha (Espanhol) 902 321 123 Finlândia (Inglês) 0203 47288 França (Francês) 04 50 43 98 53 Holanda (Holandês) 020 606 8751 Irlanda (Inglês) 01 662 5525 Itália (Italiano) 02 2 641 0350...
Page 294 How To Contact HP - America's Before Calling for Service or Support: Go to HP's support web site for this product to get up to date support information and tools, e-mail support and access to our support forum to ask the experts. http://www.hp.com/support/autobackup.
Page 295 How To Contact HP - America's Telephone Support: Hours of Operation: Monday - Friday, 8:30am - 5:30pm (Eastern Standard Time) Telephone: (03) 9272 8000 China (PRC) Bulletin Board: Download software, firmware ÖÐ¹ú (PRC) and support documents, and leave messages for technical support.
Page 296 How To Contact HP - America's Fax Machine: Ö§³Öµç»°£º Faxes are answered within 48 hours. ÓªÒµÊ±¼ä£ºÐÇÆÚÒ»ÖÁÐÇÆÚÎå£¬9:00 - 17:00 Fax Number: +65 274 2033 µç»°ºÅÂë£º800 96 7729 (Singapore) Telephone Support: Hours of Operation: Monday - Friday, 9:00 - 17:00 Telephone Numbers: 800 96 7729 India Bulletin Board:...
Page 297 How To Contact HP - America's Japan World Wide Web: Information from HP Japan at http://www.jpn.hp.com “ú–{ Bulletin Board: WWW•F Download software, firmware and support documents, and “ú–{‚ÌHP‚©‚ç‚Ì•î•ñ‚Íhttp://www.jpn.hp.com‚Å“üŽè‚Å‚«‚Ü‚·•B leave messages for technical support. ŒfŽ¦”Â•F >NIFTY SERVE: GO ƒ\ƒtƒgƒEƒFƒA•Aƒtƒ@•[ƒ€ƒEƒFƒA•AƒTƒ|•[ƒg•î•ñ‚ðƒ_ƒEƒ“ƒ••[ƒh‚Å‚«‚Ü‚·•BƒeƒNƒjƒJƒ‹•EƒTƒ|•[ƒg‚Ö‚Ìƒ•ƒbƒZ•[ƒW‚ðŽc‚·‚±‚Æ‚à‚Å‚«‚Ü‚·•B FHPSYS NIFTY SERVE•FGO FHPSYS HP First Faxback HP First Faxback Service•F Service:...
Page 298 How To Contact HP - America's World Wide Web: ¿ùµå ¿ÍÀÌµå À¥: Access information from HP www.hp.co.krÀÇ HP ÇÑ±¹À¸·ÎºÎÅÍ Á¤º¸ »ç¿ë Korea at www.hp.co.kr HP First Faxback ¼-ºñ½º: HP First Faxback Service: Á¦Ç° Á¤º¸ ¶Ç´Â ±â¼ú Áö¿ø ¹®¼-¸¦ ¹«·á·Î »ç¿ëÀÚ¿¡°Ô ÆÑ½º·Î Àü¼ÛÇÏµµ·Ï ¿äÃ»ÇÏ´Â ÀÚµ¿È-µÈ ½Ã½ºÅÛÀÔ´Ï´Ù. ÇÏ·ç 24½Ã°£ »ç¿ë °¡´ÉÇÕ´Ï´Ù. ÀüÈ-: (02) 769-0543 Automated system to request product information or...
Page 299 How To Contact HP - America's New Zealand Bulletin Board: Download software, firmware and support documents. Telephone: (09) 356 3660 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: (09) 356 6642 Fax Machine: Faxes are answered in 24 hours or less.
Page 300 How To Contact HP - America's Singapore Mailing Address: Hewlett-Packard Far East (Pte) Ltd. 438 Alexandra Road #07-01/04 Alexandra Point Singapore 119958 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.
Page 301 How To Contact HP - America's Thailand Fax Machine: Faxes are answered within 48 hours. Fax Number: +65 274 2033 (Singapore) Telephone Support: Hours of Operation: Monday - Friday, 8:30 - 17:30 Telephone: (02) 661-4011 Vietnam Fax Machine: Faxes are answered within 48 hours. Fax Number: +65 274 2033 (Singapore) Telephone Support: Hours of Operation: Monday - Friday, 8:30 - 17:30...
Page 302: Hewlett-Packard Year 2000 Warranty
For details of the warranty on each product, click on the links below: HP SureStore AutoBackup HP SureStore Tape Drives & Autoloaders Hewlett-Packard Year 2000 Warranty Subject to all of the terms and limitations of the HP Limited Warranty Statement...
Page 303 HP SureStore Data Guardian Administrator's Guide - Managing Offsite Tape Backup and Restore instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.
Page 304 HP SureStore Data Guardian Administrator's Guide - Managing Offsite Tape Backup and Restore Warranty - HP SureStore AutoBackup This product carries a one-year, on-site, next day response warranty with free technical CCC support within the warranty period. Exclusions The warranty on your HP SureStore tape drive does not apply to defects resulting from: Improper or inadequate maintenance by the customer Customer-supplied software or interfaces...
Page 305 Autoloaders This product carries a 3 year Express Exchange* Warranty. You must register your product with Hewlett-Packard within 30 days to ensure you benefit from the full three year warranty period. Non-registration will result in the warranty resorting to one year.
Page 306 HP SureStore Data Guardian Administrator's Guide - Managing Offsite Tape Backup and Restore Improper or inadequate maintenance by the customer Customer-supplied software or interfaces Unauthorized modification or misuse Use of unsupported media Operation outside the environmental specifications for the product Improper site preparation and maintenance Limitations Any implied warranty of merchantability or fitness is limited to the three-year...

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