Canon 3301B002 On-Screen Manual page 906

Problems Receiving Faxes
Note
If the machine was receiving faxes in the fax mode, printing will start automatically after
checking the ink level and taking appropriate action.
For details, refer to
You can set the machine to forcibly print a received fax even if the ink has run out.
However, part or all of the fax may not be printed since ink has run out.
Also, the contents of the fax will not be stored in memory.
In addition, if the ink has already run out, we recommend that OFF be selected for Auto
print in User settings to store the received fax in memory once. When you print the fax
stored in memory manually, check the ink level and take the appropriate action. For
details, see
Document Stored in Memory
Check 9: Is the machine set to the appropriate receive mode?
Check the receive mode setting and change it to a mode suited to your connection if
necessary.
Setting the Receive Mode
Check 10: Is Fax reception reject set to ON?
Set Fax reception reject to OFF.
Fax reception reject
Check 11: Is Caller rejection set to Yes?
Set Caller rejection to No.
Caller rejection
Machine Does Not Switch Automatically between Voice and Fax Calls
Check: Is the receive mode set to Fax priority mode?
If the receive mode is set to Fax only mode, there will be no automatic switching between
voice and fax calls. Set the receive mode to Fax priority mode, DRPD*1, or Network switch*2. If
the receive mode is TEL priority mode and an answering machine is connected to the
machine, check whether a proper message is played back when the answering machine
answers.
Setting the Receive Mode
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
Quality of Received Fax is Poor
Check 1: Is ECM RX set to OFF?
Set ECM RX to ON.
ECM RX
If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors
automatically.
Check 2: Is the sender's original document or the scanning area of the sender's
fax machine dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the
sender and ask the sender to check whether the scanning area of the fax machine is dirty.
Check 3: Is ECM transmission/reception enabled although the line/connection is
poor, or is the sender's fax machine compatible with ECM?
On your machine, select ON for ECM RX on Reception settings.
ECM RX
Contact the sender and ask the sender to check whether the machine is set to enable
ECM transmission.
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be
sent/received in the standard mode.
Reduce the reception start speed.
RX start speed
.
Routine Maintenance
.
Page 906 of 997 pages