Internet Access - HP A1210n - Pavilion - 512 MB RAM Troubleshooting Manual

Hardware Installation (continued )
Symptom
New or existing device
does not work after
installing a new device.

Internet Access

Symptom
Cannot connect to the
Internet.
Possible cause
A hardware device
conflict exists.
10
Possible cause Solution
Internet service Verify Internet settings, or contact your ISP for assistance.
provider (ISP) account
is not set up properly.
Modem is not set up Reconnect the modem, verifying connections.
properly.
Note that your PC may also have an Ethernet network interface
(also called a network interface card, or NIC) that connects to a
local area network (LAN). Although it looks similar to the modem
connector, the RJ-45 Ethernet network connector is not the same.
Verify that you are using the modem connector. Do not connect a
telephone cable to the NIC. Do not plug a network cable into a
telephone service line; doing so may damage the NIC.
Web browser is not Verify that the Web browser is installed and set up to work with
set up properly. your ISP.
ISP may temporarily Try to connect again later, or contact your ISP for assistance.
be unavailable.
Solution
To resolve a device conflict, you may need to disable one of the
devices or uninstall an old device driver:
Click Start, and click Control Panel.
1
Click Performance and Maintenance, if it is present.
2
Double-click the System icon, and select the Hardware tab.
3
Click the Device Manager button.
4
Click the plus sign (+) next to the problem device and check for
5
exclamation points in a yellow circle near the device icon. The
exclamation point means there is a device conflict or problem
with the device. Exclamation points do not always appear when
a device is not working properly.
6 If there is an old or unnecessary device driver listed in the
Device Manager, this may be causing the device conflict. To
uninstall the old driver for the new device driver to work
properly, do the following: Right-click the device, click
Uninstall, and then click OK.
Right-click the device and select Properties.
7
If available, click the Resources tab to verify that there is a
8
device conflict.
9 Click the General tab to see if your device is enabled and
working properly. If it is available, click the Troubleshoot
button, and follow the onscreen instructions in the device
troubleshooter wizard.
Restart the PC. Click Start, click Turn Off Computer, and
then click Restart.
PC Troubleshooting Guide
13