1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. Vectra VL410
  6. Troubleshooting manual

HP Vectra VL410 Troubleshooting Manual

Hp vectra vl410, troubleshooting guide
Hide thumbs Also See for Vectra VL410:
Table of Contents

Advertisement

Quick Links

See also: Handbook , Administrator's Manual
hp vectra vl410
troubleshooting
guide
www.hp.com/go/vectrasupport

Advertisement

Table of Contents
loading

Related Manuals for HP Vectra VL410

Summary of Contents for HP Vectra VL410

  • Page 1 www.hp.com/go/vectrasupport...
  • Page 2 The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    Table of Contents If You Have a Problem What to Do First ....... . 8 My PC Doesn’t Start Properly .

  • Page 4: Important Safety Information

    Important Safety Information If you are in any doubt that you can lift the equipment safely, do not try to move it without help. For your safety, never remove the PC's cover without first removing the power cord from the power outlet and any connection to a telecommunications network.
  • Page 5 • Contacting HP support. • Service Handbook Chapter The HP Vectra VL410 chapter of the HP Vectra PC Service Handbook, available in PDF format on the HP Vectra support web site (www.hp.com/go/vectrasupport) provides information on: Vectra VL410 configurations • Replacement parts •...

  • Page 7: If You Have A Problem

    Status If You Have a Problem...

  • Page 8: What To Do First

    If You Have a Problem What to Do First Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do not rush into them. Use the following checklist to see where you can find help. Ö...

  • Page 9: My Pc Doesn't Start Properly

    If You Have a Problem My PC Doesn’t Start Properly The PC Doesn’t Power On Have you checked that... Ö The PC’s power cord is correctly connected Connect the power cord to a grounded power outlet and to the PC Ö...
  • Page 10 If You Have a Problem The PC Beeps During Startup but the Screen Remains Blank These beeps indicate errors in the very early stages of the boot sequence Have you checked that... Ö Your memory modules are of the correct type Disconnect the PC’s power cord.

  • Page 11: My Pc Isn't Working Properly

    If You Have a Problem My PC Isn’t Working Properly The PC is Stuck in Sleep Mode Have you checked that... Ö The PC is really stuck Press any key on the keyboard. Wait for a minute to see if the PC wakes up.

  • Page 12: Hardware Problems

    If You Have a Problem Hardware Problems This section provides information on how to solve problems with your keyboard, monitor, drives or printer. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.
  • Page 13 If You Have a Problem The Monitor Doesn’t Work Properly The PC’s power indicator light works but the monitor remains blank Have you checked that... Ö The monitor is switched ON (LED is on) Refer to the monitor manual for an explanation of the LED signals (green, orange, or blinking) Ö...
  • Page 14 If You Have a Problem There’s a Problem with the Floppy Drive Have you checked that... Ö You are using a formatted floppy disk and it is You will receive an on-screen error if the diskette is not properly inserted correctly formatted Ö...
  • Page 15 If You Have a Problem The CD-ROM Drive Doesn’t Open If you have difficulty removing a disc from the CD-ROM drive (during a power failure for example), you can use the manual eject button. With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button The CD-ROM drive door will be released, opening slightly.

  • Page 16: Software Problems

    If You Have a Problem Software Problems My Software Won’t Run Have you checked that... Ö There is no information about what is Refer to the application software documentation and/or the operating system going on in the accompanying documentation for guidance documentation Ö...

  • Page 17: My Pc Has An Audio (Sound) Problem

    If You Have a Problem My PC Has an Audio (Sound) Problem No Sound When Running Applications Have you checked that... Ö The volume, mute, and balance settings are Refer to the operating system documentation for more information correct Advanced Troubleshooting Ö...
  • Page 18 If You Have a Problem The PC Hangs While Recording Have you checked that... Ö You are not filling up your hard disk with • Before recording, check that there is enough free space on your uncompressed digital audio. For example, one hard disk.

  • Page 19: Startup Errors

    If You Have a Problem Startup Errors Power-on Self Test When your PC starts it performs a Power-on Self Test (POST) to test your hardware configuration for any problems. If a problem is detected during the POST, an error is displayed on your PC’s monitor. Pre-boot Diagnostics If, however, your PC is unable to display an error message (for example, when you graphics controller has failed), it will emit a buzzing sound.

  • Page 20: Memory Test Error

    If You Have a Problem Memory Test Error Note: this error is indicated by a series of beeps while the screen remains blank Have you checked that... Ö The PC’s memory modules are installed Disconnect the power cord. correctly Remove the PC’s cover (see page 32). Check the memory modules are correctly installed, of the correct type and in the correct sockets.
  • Page 21 If You Have a Problem Keyboard Test Error Have you checked that... Ö The keyboard cable is correctly connected Switch off the PC. Plug the cables into the correct connectors on the back of the PC (you may have problems if you connect the mouse to the keyboard connector). Ö...
  • Page 22 If You Have a Problem Hard Disk or CD-ROM Drive Test Error Have you checked that... Ö The drive is correctly configured in the PC’s Switch the PC OFF then ON. Setup program Press F8 when the HP logo appears, then select Enter Setup. Check the drive is enabled and the correct type is selected.

  • Page 23: Other Configuration Problems

    If You Have a Problem Serial or Parallel Port Test Error Have you checked that... Ö The port is correctly configured in the PC’s Switch the PC OFF then ON. Setup program Press F8 when the HP logo appears at startup, then select Enter Setup.

  • Page 24: Frequently Asked Questions

    If You Have a Problem Frequently Asked Questions FAQs General problems Ö How can I reinstall my PC’s operating system? Use the HP Image Creation & Recovery CD-ROM provided with your PC (refer to page 26) Ö Why is my PC running •...

  • Page 25: Need More Help

    If You Have a Problem FAQs Problems with power management Ö My PC hangs when coming back from suspend Occasionally, under Windows 98 SE, the PC does not wake from under Windows 98. What should I do? standby mode. To solve the problem, open the power management window by clicking Start Ö...

  • Page 26: Diagnose Your Hardware (E-Diagtools)

    If You Have a Problem Diagnose Your Hardware (e-Diagtools) Note HP strongly recommends you use HP e-Diagtools. It provides the most effective way of solving most hardware problems. It can also help you distinguish between a hardware and a software problem. What Is e-Diagtools For? With e-Diagtools, you can: Check the configuration of your PC and see whether it is functioning correctly...

  • Page 27: Hp Setup Program

    If You Have a Problem 1 Insert the HP Image Creation & Recovery CD-ROM in your CD-ROM drive and restart your PC. 2 Follow the onscreen instructions. You will be instructed to insert the HP Image Library & Diagnostics CD-ROM at some point. 3 Reinstall drivers for any devices that were not part of your PC’s original configuration.
  • Page 28 If You Have a Problem Security - for controlling booting from the network, protecting hardware and setting passwords to • restrict access to your computer. It is possible to set an Administrator and/or a User password. The Administrator can change all settings and the User can only change the date and time.

  • Page 29: Clearing Your Pc's Cmos (Bios) Settings

    If You Have a Problem Clearing Your PC’s CMOS (BIOS) Settings CMOS is a chip that keeps a record of installed components when your PC is turned off. Clearing CMOS settings may help you resolve some common problems. For example: when your PC cannot detect an expansion card or other device •...

  • Page 30: Your Pc's Bios

    If You Have a Problem 9 Press F8 when the HP logo appears on screen, then select Enter Setup to enter the HP Setup Program. Update the necessary fields, such as date and time, passwords, and Security settings, then save and exit the Setup program.
  • Page 31 If You Have a Problem 4 Remove the PC’s cover and set system board switch 3 (BIOS Block Recovery) to ON. switch block 5 Replace the PC’s cover and insert the floppy disk into the floppy drive. 6 Power on the PC to flash the BIOS. There will be a series of beeps during the process. When this process is complete, you will hear a long beep.

  • Page 32: Accessing Components In The Pc

    If You Have a Problem Accessing Components in the PC This section provides basic information on accessing internal components in your PC. More detailed information is available in the HP Vectra XE310 Upgrade Guide, a PDF document that can be downloaded from the HP PC support website (www.hp.com/go/vectrasupport).
  • Page 33 If You Have a Problem Small form factor models WARNING For your safety, disconnect the power cord and all external cables. 1 Switch off the monitor and PC, disconnect all power cords and any telecommunication cables. 2 If necessary, unlock the cover (with the key) at the rear of the PC. 3 Open the latch and remove the cover.

  • Page 34: Replacing The Cover

    If You Have a Problem Replacing the Cover Desktop models 1 Ensure that all internal cables are properly connected and safely routed (not trapped or snagging on anything.) 2 Replace the front panel. 3 Replace the cover, making sure you align the hinges properly. Small form factor models 1 Ensure that all internal cables are properly connected and safely routed (not trapped or snagging on anything.)
  • Page 35 If You Have a Problem 3 Replace the cover, making sure you align the front hinges properly and slide the latch closed.

  • Page 36: Inside The Pc

    If You Have a Problem Inside the PC Desktop models M M M M a a a a i i i i n n n n M M M M e e e e m m m m o o o o r r r r y y y y M M M M odu odul l l l e e e e s s s s : : : : (133MHz SDRAM) 64 MB kit...

  • Page 37: System Board Connectors

    If You Have a Problem System Board Connectors Processor fan connector (not used if a passive heatsink is fitted, as shown here) Chassis fan (only for CD audio connector small form factor) Power connector Internal speaker (optional) Second serial port Power fan (optional) connector...

  • Page 38: Support And Information Services

    If You Have a Problem Support and Information Services You can learn more about HP service and support from the support website: www.hp.com/go/vectrasupport. Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently: PC Description Model number...

  • Page 39: Hp Customer Care Center Phone Numbers

    If You Have a Problem HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve hardware issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week.

Table of Contents