Acer Extensa 2700 Series Service Manual
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Acer Extensa 2700 Series Service Manual

Acer Extensa 2700 Series Service Manual

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Acer Extensa 2700 Series
Service Guide
PRINTED IN TAIWAN

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Summary of Contents for Acer Extensa 2700 Series

  • Page 1 Acer Extensa 2700 Series Service Guide PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Extensa 2700 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear Screen messages on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 6: Table Of Contents

    Table of Contents Chapter 1 System Introduction 1 Features ............1 System Block Diagram .
  • Page 7 Table of Contents Removing the RTC Battery .........61 Removing the Fan .
  • Page 8 Appendix C Online Support Information Index VIII...

  • Page 10: System Introduction

    Chapter 1 System Introduction Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® ® Intel Pentium 4 Processor 2.80 ~ 3.06GHz ® ® Intel Pentium 4 Processor 2.80 ~ 3.20GHz ®...
  • Page 11 Stylish appearance Full-size keyboard with four programmable launch keys Comfortable palm rest area with well-positioned touchpad I/O Ports Two Type II or one Type III PC CardBus (PCMCIA) slot One IEEE 1394 port One FIR port One RJ-11 modem jack (V.92, 56K) One RJ-45 network jack One DC-in jack One parallel port (ECP/EPP)

  • Page 12: System Block Diagram

    System Block Diagram Mobile CPU CLK GEN. Portability CY 28346 Mobile P4 G768D 4, 5 CONN HOST BUS 133MHz DDR*2 LVDS GMCH 266/333MHz 333MHz XGA/SXGA+ Montara-GT 9,10 6,7,8 HUB I/F 66MHz CARDBUS CARDBUS PCI BUS Line In PCI 1520 PWR SW TWO SLOT AC'97 Mic In...

  • Page 13: Board Layout

    Board Layout Top View 6 7 8 9 CPU Socket Line-in Port Fan Connector Line-out Port SW1 (Please see Chapter 5 for detailed settings) 16 RJ45+RJ11 Touchpad Cable Connector Four USB Ports HDD Connector VGA Port Keyboard Connector LCD Coaxial Cable Connector Speaker Cable Connector Mini PCI Connector Optical Drive Connector...

  • Page 14: Bottom View

    Bottom View FIR Port Modem Cable Connector Modem Card Connector DIMM Socket 2 DIMM Socket 1 Chapter 1...

  • Page 15: Panel

    Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Front View Item Description Display screen Also called LCD (Liquid Crystal Display), displays computer output. Status indicators LEDs (Light Emitting Diodes) that turn on and off to show the status of the computer and its functions and components.

  • Page 16: Left View

    Left view Icon Item/ Port Description PC Card slots Supports two Type II or one Type III CardBus PC Card(s). Eject button Eject PC cards from the card slots. Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. IEEE 1394 port Connects to IEEE 1394 devices.

  • Page 17: Right View

    Right View Item/ Port Description Speaker Delivers stereo audio output. Ventilation slots Enable the computer to stay cool, even after prolonged use. Security keylock Connects to a Kensington-compatible computer security lock. Chapter 1...

  • Page 18: Rear Panel

    Rear Panel Icon Port Description Power Jack Connects to an AC adapter Parallel port Connects to a parallel device (e.g., parallel printer) Ventilation slots Enable the computer to stay cool, even after prolonged use. S-video port Connects to a television or display device with S-video input.

  • Page 19: Bottom View

    Bottom View Item Description Battery bay Houses the computer’s battery pack. Battery release latch Unlatches the battery to remove the battery pack. Memory compartment Houses the computer’s main memory. Chapter 1...

  • Page 20: Indicators

    Indicators The computer provides an array of seven indicators located below the display screen, showing the status of the computer and its components. The Power and Sleep status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed.

  • Page 21: Understanding The Icons

    Understanding the icons When the cover of your computer is closed, 2 easy-to-read icons are shown, indicating which state or feature is enabled or disabled. Icon Function Description Power Lights up when the computer is on. Sleep Lights when the computer enters Standby mode and blinks when it enters into or resumes from hibernation mode.

  • Page 22: Keyboard

    Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Special keys Lock keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When is on, all alphabetic characters typed are in uppercase.

  • Page 23: Embedded Numeric Keypad

    Embedded numeric keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired access Num lock on Num lock off...

  • Page 24: Windows Keys

    Windows keys The keyboard has two keys that perform Windows-specific functions. Keys Description Start button. Combinations with this key perform shortcut functions. Below Windows logo key are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) + M (Undoes Minimize All)

  • Page 25: Hot Keys

    Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function...
  • Page 26 Hot Key Icon Function Description Brightness down Decreases the screen brightness. Fn- ¨ Home Functions as the key. Functions as the key. Euro Types the Euro symbol. Gr-Euro The Euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard.

  • Page 27: Launch Keys

    Located at the top of the keyboard are six buttons. These buttons are called lauch keys. They are designated as mail button, Web browser button, P1, P2, Bluetooth and Wireless buttons. The Wireless and Bluetooth buttons cannot be set by the user. To set the other four launch keys, run the Acer Launch Manager. Icon...

  • Page 28: Hardware Specifications And Configurations

    Hardware Specifications and Configurations System Board Major Chips Item Controller System core logic ® ® Intel Pentium processor+ATI Radeon 9000IGP Super I/O controller NS PC87392 Audio controller Cirrus CS4299-XQ Video controller ATI Radeon 9000IGP Hard disk drive controller Embedded in Intel ICH4 Keyboard controller Mitsubish LPC keyboard controller M38857 CardBus Controller...
  • Page 29 System Memory Item Specification Memory controller Onboard memory size DIMM socket number 2 Sockets Supports memory size per socket 128MB Supports maximum memory size 2048MB (Please confirm if 1024MB has passed the test or not) Supports DIMM type DDR-DRAM Supports DIMM Speed 333 MHz Supports DIMM voltage 2.5 V...
  • Page 30 LAN Interface Item Specification Chipset RealTek 8101L Supports LAN protocol 10/100Mbps LAN connector type RJ45 LAN connector location Rear side Modem Interface Item Specification Chipset Internal Agere Scorpio chipset (Scorpio+CSP1037B) Fax modem data baud rate (bps) 14.4K Data modem data baud rate (bps) Supports modem protocol V.90/V.92MDC Modem connector type...
  • Page 31 CD-ROM Interface Items Specification Vendor & Model Name QSI SCR242 Mitsumi SR244W1 Performance Specification Brust Data Transfer rate PIO mode 4: 16.7 MB/sec Max. (Mode 0~4) Multi-word DMA mode 2: 16.7 MB/sec Max. (Mode 0~2) Ultra DMA mode 2: 33.3MB/sec Max. Access time (typ.) QSI- Random: 90 ms...
  • Page 32 DVD-ROM Interface Item Specification Average Full Access time (typ.) Random DVD-5: CAV mode 110 msec typical 150 Random msec average max 120 msec typical 160 msec average max Full Stroke Full Stroke CAV mode 200 msec typical 260 270 msec typical msec average max 350 msec average max DVD-9:...
  • Page 33 Combo Drive Interface Item Specification Transfer rate (KB/sec) Read Sustained: DVD-ROM MAX 8X CAV (MAX 10800 KB/sec) CD-ROM MAX 24X CAV (MAX 3600 KB/sec) Write: CD-R 4X, 8X (CLV), Max 16X, MAX 24X (ZCLV) CD-RW 4X (CLV) HS-RW 4X,8X, 10X (CLV) ATAPI Interface: PIO mode 16.6 MB/sec :PIO Mode 4 DMA mode 16.6 MB/sec:Multi word mode 2...
  • Page 34 DVD Dual Interface Item Specification Disc Diameter 12cm and 8cm Capacity 2048 bytes/sector (DVD) 2048 bytes/block (CD Mode-1 and Mode-2 Form-1) 2336 bytes/block (Mode-2) 2328 bytes/block (Mode-2 Form-2) Operation environment for “write/rewrite” application Host Machine IBM compatible PC (Pentium 166 MHz or above) MS-Windows 90/ME/2000/XP/NT 4.0 Memory Min.
  • Page 35 DVD Dual Interface Item Specification Loading mechanism Manual load/DC brushless mortor system Audio Interface Item Specification Audio Controller Cirrus Logic CS4299-XQ (RTL ALC655 which one is correct? Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 20 bit stereo Digital to Analog converter 18 bit stereo Analog to Digital converter Compatibility Microsoft PC98/PC99, AC97 2.1...
  • Page 36 CRT Display Resolutions 8 bit 16 bits 24 bits 32 bits Resolution (256colors) (Hi color) (True color) (True color) 640x480 720x480 800x600 848x480 1024x768 1152x864 1280x1024 1400x1050 1600x1200 Parallel Port Item Specification Parallel port controller NS PC87392 Number of parallel port Location Rear side Connector type...
  • Page 37 Keyboard Item Specification Keyboard controller Mitsubishi LPC keyboard controller M38857 Keyboard vendor & model name Darfon/Sunrex Total number of keypads 84-/85- key Windows keys Internal & external keyboard work simultaneously Battery Item Specification Vendor & model name Sanyo/Simplo Battery Type Li-ION Pack capacity 2000mAH per cell...
  • Page 38 AC Adapter Item Specification Nominal frequency (Hz) 50-60 Frequency variation range (Hz) 47-63 Input voltage range (Vrms) 90-270 Inrush current The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac and 230Vac respectively. Efficiency It should provide an efficiency of 80% minimum, when measured at maximum load under 115Vac.

  • Page 39: Environmental Requirements

    Power Management Power Saving Mode Phenomenon Hibernation Mode All power shuts off Enter Hibernation Mode (suspend to HDD) when 1.Hibernation hot-key is pressed and system is ready to enter Hibernation mode 2.System Hibernation timer expires and system is ready to enter Hibernation mode. Display Standby Mode The display shuts off Keyboard, built-in touchpad, and an external...
  • Page 40 Mechanical Specification Item Specification Indicators Power-on, Standby, Battery Status, Media Access, CapsLock and NumLock Switch Power Chapter 1...

  • Page 41: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 42: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.

  • Page 43: Information

    Information NOTE: The system information is subject to different models. Parameter Description Floppy Disk Drive Shows floppy drive type informaiton. Note: Aspre 1620, Extensa 2700, TravelMate 2500 and Extnesa 2500 series products do not have floppy disk drive; Extensa 2000 and TravelMate 2000 series have floppy disk drive.

  • Page 44: Main

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ. Chapter 2...
  • Page 45 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.

  • Page 46: Advanced

    Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Options Enabled Hyper-Threading...
  • Page 47 Parameter Description Options Disabled Legacy USB Support Enables, disables USB interface devices support Option: or Enabled under DOS mode. Chapter 2...

  • Page 48: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2...

  • Page 49: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password...
  • Page 50 Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
  • Page 51 If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...

  • Page 52: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...

  • Page 53: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.
  • Page 54 Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not completely loaded.

  • Page 55: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screw driver Phillips screw driver Tweezers...

  • Page 56: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Chapter 3...

  • Page 57: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 58 LCD Module 4 LCD Cushions LCD Bezel Inverter LCD Panel H*8 for 14.1" H*6 for 15.0" LCD Coaxial LCD Brackets Cable Screw List Item Description SCW HEX NYL I#R-40/O#4-40 L5.5(34.00015.081) SCRW MACH PAN NYLOK M2.0*10 NI (86.1A522.100) SCRW CPU SCREW FORCE 5KGS(86.T30V1.001) SCREW M2*3 NYLON 1JMCPC- 420325(86.9A352.3R0) SCREW M2.5X6(86.9A353.6R0)

  • Page 59: Removing The Battery

    Removing the Battery To remove the battery, push the battery release latch. Then slide the battery out from the machine. Chapter 3...

  • Page 60: Removing The Memory Module

    Removing the Memory Module See “Removing the Battery” on page 50. To remove the memory module from the machine, first remove the two screws holding the dimm cover. Remove the dimm cover. Pop up the memory. Then remove the memory. Chapter 3...

  • Page 61: Removing The Wireless Lan Board And The Modem Board

    Removing the Wireless LAN Board and the Modem Board See “Removing the Battery” on page 50. To remove the wireless LAN board, first remove the two screws holding the modem cover. Remove the modem cover from the machine. Disconnect the wireless antennae. Pop out the wireless LAN board.

  • Page 62: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module See “Removing the Battery” on page 50. To remove the hard disk drive, pull the hard disk dirve carefully. Then take the hard disk drive out of the main unit. Disassembling the Hard Disk Drive Module See “Removing the Battery”...

  • Page 63: Removing The Lcd Module

    Removing the LCD Module Removing the Middle Cover See “Removing the Battery” on page 50. To remove the middle cover, first use a plastic flat screwdriver to remove the right hinge cap. Remove the screw that secures the middle cover. Remove the left hinge cap.

  • Page 64: Removing The Lcd Module

    Remove the two screws and then detach the launch board from the middle cover. Removing the LCD Module See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. Remove the screw that fastens the LCD coaxial cable and disconnect the cable.
  • Page 65 Chapter 3...

  • Page 66: Disassembling The Lcd Module

    Disassembling the LCD Module Removing the LCD Bezel See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. Use plastic tweezers to remove the four screw pads, and then remove the four screws that fasten the LCD bezel.

  • Page 67: Removing The 15" Tft Lcd

    NOTE: Please arrange the LCD inverter cable well to the LCD panel as the picture below shows when you reassemble the LCD module. Removing the 15” TFT LCD See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board”...

  • Page 68: Removing The Lcd Coaxial Cable

    See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. See “Removing the LCD Bezel” on page 57. See “Removing the Inverter Board (15” LCD)” on page 57. See “Removing the 15”...
  • Page 69 See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. See “Removing the LCD Bezel” on page 57. See “Removing the Inverter Board (15” LCD)” on page 57. See “Removing the 15”...

  • Page 70: Disassembling The Main Unit

    Disassembling the Main Unit Removing the Keyboard See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. To remove the keyboard, carefully pull the keyboard out and upwards as the pticute shows. Use a plastic tweezers or a plastic flat screwdriver to disconnect the keyboard cable from the main board carefully, then remove the keyboard.

  • Page 71: Removing The Thermal Module

    Removing the Thermal Module See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Fan” on page 61. Disconnect the fan cable then remove the four screws fastening the thermal module. Then remove the thermal module.

  • Page 72: Installing The Processor

    Installing the Processor See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the RTC Battery” on page 61. See “Removing the Fan” on page 61. See “Removing the Thermal Module”...

  • Page 73: Removing The Touchpad Board

    Then take the upper case assembly off the main unit. Removing the Touchpad Board See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. To detach the touch pad board, first disconnect the touch pad cable from the touch pad board with a plastic tweezers.Then release the touchpad cover lock on the back as the picture shows.

  • Page 74: Removing The Vga Thermal Plate

    See “Removing the LCD Module” on page 55. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. See “Removing the Touchpad Board” on page 64. Remove the touchpad scroll key then remove the touchpad cable. Removing the VGA Thermal Plate See “Removing the Battery”...

  • Page 75: Removing The Second Fan Bracket

    Removing the Second Fan Bracket See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the LCD Module” on page 55. See “Removing the RTC Battery” on page 61. See “Removing the Fan” on page 61. See “Removing the Thermal Module”...

  • Page 76: Removing The Hdd Bracket

    Removing the HDD Bracket See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. Remove the four screws holding the HDD bracket, then remove the HDD bracket. Removing the Main Board See “Removing the Battery”...

  • Page 77: Removing The Dc Board

    13. Remove the two screws holding the main board as the picture shows. Remove another two screws that fasten the main board. Then detach the main board from the lower case carefully. Removing the DC Board See “Removing the Battery” on page 50. See “Removing the Middle Cover”...

  • Page 78: Removing The Pcmcia Slot

    See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. See “Removing the Fan” on page 61. See “Removing the Thermal Module” on page 62. See “Removing the VGA Thermal Plate” on page 65. See “Removing the CPU Heatsink Plate”...

  • Page 79: Removing The Speaker Set

    Removing the Speaker Set See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. See “Removing the Fan” on page 61. See “Removing the Thermal Module”...

  • Page 80: System Upgrade Procedure

    System Upgrade Procedure Base Unit to Wireless Unit Turn out the two screws fastening the modem cover then open the cover. Connect the wirless antennae. Insert the wireless LAN board to the wireless socket on the main board. Close the modem cover and fasten the cover with the two screws. NOTE: You must connect the wireless antennae before you insert the wireless LAN board to the socket.

  • Page 81: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 82: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 83: Memory Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items. Press F2 in the test items.
  • Page 84 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 85: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 86: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 87: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 88 Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
  • Page 89 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 74. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 90: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 91 PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from Enter BIOS Setup Utility to execute “Load Default Settings, then actual size.
  • Page 92 Power Management-Related Symptoms Symptom / Error Action in Sequence System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the Enter BIOS Setup Utility to execute “Load Default Settings”, then installed devices.

  • Page 93: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 94: Undetermined Problems

    System Check” on page 74): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 95: How To Build Napp Master Hard Disc Drive

    How to Build NAPP Master Hard Disc Drive CD to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 96 Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
  • Page 97 Then insert the System CD to the optical drive. You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...

  • Page 98: Disk To Disk Recovery

    Disk to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 99 Select Disk to Disk Recovery. Then choose Single Language or Multi-Languages Recovery. NOTE: For Multi-Languages Recovery, not more than five languages could be loaded to the system. Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order.
  • Page 100 After you place the Recovery CD to the optical drive, you will see the display below. Then insert the System CD to the optical drive. Chapter 4...
  • Page 101 You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...
  • Page 102 Chapter 4...

  • Page 103: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View 6 7 8 9 Chapter 5...
  • Page 104 CPU Socket LIN1 Line-in Port FAN1 Fan Connector LOUT1 Line-out Port RJ45+RJ11 TPAD1 Touchpad Cable Connector USB1-4 Four USB Ports HDD1 HDD Connector CRT1 VGA Port Keyboard Connector LCD1 LCD Coaxial Cable Connector SPK1 Speaker Cable Connector MINI1 Mini PCI Connector IDE1 Optical Drive Connector RTC1...

  • Page 105: Bottom View

    Bottom View FIR Port RING1 Modem Cable Connector MDC1 Modem Card Connector DIMM Socket 1 DIMM Socket 2 SW1 Settings Password Enable Password Disable Bootblock Enable Bootblock Disable Adapter 90W Adapter 120W Chapter 5...
  • Page 106 Chapter 5...

  • Page 107: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 108: Extensa 2700 Exploded Diagram

    Extensa 2700 Exploded Diagram Chapter 6...
  • Page 109 Picture Partname And Description Part Number Adapter ADAPTER 120W 3PIN LITEON PA- AP.T3003.002 1121-02AC REV.A Battery RTC BATTERY 23.T30V1.001 BATTERY MODULE LI-ION 8CELL 6M.T30V1.009 2.0 MAH SIMPLO W/ COVER BATTERY LI-ION 8CELL 2.0 MAH BT.T3007.001 LI-ION SIMPLO BTP-58A1 CASE/COVER/BRACKET ASSEMBLY BATTERY COVER 42.T30V1.001 Boards...
  • Page 110 Picture Partname And Description Part Number LAUNCH BOARD 55.T30V1.002 MODEM BOARD 56K AMBIT 54.09011.542 T60M283.10 Cables TOUCHPAD CABLE 50.T30V1.001 COVER SWITCH CABLE 50.T30V1.002 LAUNCH CABLE 50.T30V1.011 MODEM CABLE 50.41T11.002 POWER CORD US (3 pin) 27.01618.051 Case/Cover/Bracket Assembly MINI PCI CARD PLATE W/RTC 60.T30V1.003 HOLDER HINGE CAP RIGHT...
  • Page 111 Picture Partname And Description Part Number HINGE CAP LEFT 42.T30V1.003 OPTICAL DRIVE SUPPORT 33.T30V1.001 BRACKET HDD BRACKET 33.T30V1.002 HDD HOLDER 33.T30V1.003 LOWER CASE W/ DIMM COVER & 60.T30V1.004 MODEM COVER & SPEAKERS MODEM COVER W/SCREW 42.T30V1.004 DIMM COVER W/SCREW 42.T30V1.005 UPPER CASE W/O COVER 60.T30V1.001 SWITCH CABLE &...
  • Page 112 Picture Partname And Description Part Number TOUCHPAD COVER 42.T30V1.006 MIDDLE COVE W/LAUNCH 60.T30V1.005 BOARD Communication Module WIRELESS ANTENNA RIGHT 50.T30V1.004 (BLACK) WIRELESS ANTENNA LEFT 50.T30V1.005 (GRAY) INTEL CELERON PORTABILITY KC.NCP01.26G 2.6 GHZ 128K 400FSB for TM240 INTEL CELERON PORTABILITY KC.NCP01.25G 2.5 GHZ 128K 400FSB for TM240 INTEL CELERON PORTABILITY KC.NCP01.24G...
  • Page 113 Picture Partname And Description Part Number FDD MODULE 1.44M MCI JU- 6M.T30V1.003 226A033FC FDD MODULE 1.44M MITSUMI 6M.T30V1.004 D353G 4515 FDD DRIVE 1.44M MCI JU- KF.T3007.001 226A033FC FDD DRIVE 1.44M MITSUMI KF.T3006.001 D353G 4515 FDD BRACKET 33.T30V1.005 FDD CABLE 50.T30V1.003 HDD/ Hard Disk Drive HDD 20GB 2.5"...
  • Page 114 Picture Partname And Description Part Number HDD 40GB 2.5" 4200RPM HGST KH.04007.004 MORAGA IC25N040ATMR04-0 08K0633 HDD 40GB/2.5” IN./4200RPM/ KH.34004.001 TOSHIBA NEPTUNE MK4021GAS HDD 40GB 2.5" 5400RPM KH.04001.004 SEAGATE ST94011A HDD 40GB 2.5" 4200RPM KH.04006.002 FUJITSU V-40 MHT2040AT HDD 60GB/2.5 IN./4200RPM/ KH.06005.001 HITACHI EUCALYPTUS DK23EA- HDD 60GB 2.5"...
  • Page 115 Picture Partname And Description Part Number KEYBOARD 84KEY DARFON KB.T3007.001 NSK-AC61D US-INT KEYBOARD 84KEY DARFON KB.T3007.002 NSK-AC602 TAIWAN KEYBOARD 85KEY DARFON KB.T3007.003 NSK-AC60S SPANISH KEYBOARD 84KEY DARFON KB.T3007.004 NSK-AC603 THAI KEYBOARD 85KEY DARFON KB.T3007.006 NSK-AC60U UK KEYBOARD 85KEY DARFON KB.T3007.007 NSK-AC60G GERMAN KEYBOARD 85KEY DARFON KB.T3007.011...
  • Page 116 Picture Partname And Description Part Number INVERTER CABLE 50.T30V1.007 LCD COAXIAL CABLE 50.T30V1.008 LCD PANEL W/HINGE & LOGO 60.T30V1.008 LCD BEZEL 14.1" W/ICON LABEL 60.T30V1.006 LCD BEZEL 15" W/ICON LABEL 60.T30V1.007 HINGE PACK 6K.T30V1.001 Main Board MAINBOARD W/LAUNCH CABLE MB.T3001.001 &...
  • Page 117 Picture Partname And Description Part Number TOUCHPAD KNOB 42.T30V1.008 LCD SCREW RUBBER UPPER 47.T30V1.001 LCD SCREW RUBBER LOWER 47.T30V1.002 RUBBER FOOT 47.T30V1.003 LCD BEZEL RUBBER UPPER 47.T30V1.004 NAME PLATE TM250 40.T30V1.003 NAME PLATE TM240 40.T30V1.002 Memory MEMORY SO-DIMM DDR266/ KN.12802.004 128MB /INFINEON HYS64D16000GDL-7-B MEMORY SO-DIMM DDR266/...
  • Page 118 Picture Partname And Description Part Number MEMORY DDR333 256MB KN.25609.002 ELPEDIA W30256AAEPI652A MEMORY DDR333 256MB KN.25604.009 MOCRON MT8VDDT3264HDG- 335C3 MEMORY DDR333 512MB KN.51202.007 INFINEON HYS64D64020GBDL-6- Optical Drive CD-ROM MODULE 24X MITSUMI 6M.T30V1.001 SR244W1 DVD-ROM MODULE 8X MKE SR- 6M.T30V1.002 8177 CD-ROM DRIVE 24X W/ BEZEL KD.24X04.002 MITSUMI SR244W1...
  • Page 119 Picture Partname And Description Part Number SCREW 86.9A352.3R0 SCREW 86.9A353.6R0 SCREW 86.9A524.4R0 SCREW 86.9A552.2R0 SCREW 86.9A552.3R0 SCREW 86.9A552.4R0 SCREW 86.9A553.3R0 SCREW 86.9A553.4R0 SCREW 34.00015.081 Chapter 6...
  • Page 120 Chapter 6...

  • Page 121: Appendix A Model Definition And Configuration

    Appendix A Model Definition and Configuration Model Name Definition Model Wireless Memory CD/DVD Battery Number 2703LMi 15.0" DT P4 DDR333 60GB 4x DVD-Dual Li-ion 3.2GHz/ 2x256MB 512K Appendix A...
  • Page 122 Appendix A...

  • Page 123: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is a test plan released by Acer Internal Testing Department. Once the final report is available, this chapter will be revised accordingly. Appendix B...

  • Page 124: Microsoft Windows Xp Environment Test

    Microsoft Windows XP Environment Test Item Specifications Processor Northwood 2.60GHz/.13m/512K L2/400Mhz FSB Northwood 2.80GHz/.13m/512K L2/533Mhz FSB/HT Northwood 3.06GHz/.13m/512K L2/533Mhz FSB/HT Northwood 3.0GHz/.13m/512K L2/800Mhz FSB/HT Northwood 3.20GHz/.13m/512K L2/800Mhz FSB/HT Northwood 3.4Ghz/.13m/512K/800FSB/HT Precott 3 GHz/1MB L2/800 FSB/HT Precott 3.2GHz/1MB L2/800 FSB/HT Precott 3.4GHz/1MB L2/800 FSB/HT Precott 3.6GHz/1MB L2/800 FSB/HT Precott 3.8GHz/1MB L2/800 FSB/HT Mobile Pentium 4 3.06GHz/512K/533 Mhz/HT...
  • Page 125 IBM OBI International ISDN PC Card I/O Peripheral I/O - Display Acer 211c 21” Viewsonic PF790 19” Acer FP751 17” TFT LCD IBM Color TFT LCD 14” Compaq Color Monitor NET Color Monitor 20” Mozo 17” TFT LCD (DVI) I/O - Projector...
  • Page 126 Item Specifications I/O - USB Keyboard/Mouse Chicony USB Keyboard KU-8933 Microsoft Natural Keyboard Pro Acer Aspire USB mouse Logicool US Mouse Logitech Cordless Mouseman Wheel USB Interface Logitech USB Wheel Mouse M-BB48 Microsoft IntelliMouse Optical USB Interface I/O - Legacy (PS2/Serial) Keyboard/...
  • Page 127 Item Specifications PCMCIA PCMCIA - ATA IBM Microdrive 340MB IBM Microdrive 1G Iomega Click! 40MB Sony Memory Stick 64MB Sandisk Flash Card 20MB Apacer SD Flash Card 128MB Apacer SD Flash Card 256MB Transcend SD Card 32MB Transcend SD Card 256MB Hagiwara sys-com SD Card 256MBT PCMCIA - USB 2.0 Apricorn EZ-USB2.0 Cardbus PC Card...
  • Page 128 Extensa 2700...

  • Page 129: Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 130 Index AC Adapter 28 Environmental Requirements 30 AFLASH Utility 44 Error Symptom-to-Spare Part Index 77 Audio 19 External CD-ROM Drive Check 73 Battery 28 Flash Utility 44 BIOS 19 FRU (Field Replaceable Unit) List 98 package 19 ROM size 19 ROM type 19 Hard disk 19, 21 vendor 19...
  • Page 131 Video controller 19 Online Support Information 120 Panel 5, 96 Bottom 10 Parallel Port 27 PC Card 27 PCMCIA 27 Power Management 29 Power System Check 74 Battery Pack 76 Power Adapter 75 RTC 19 Second Level Cache 19 speakers hotkey 16 Standby Mode 29 Super I/O 19...

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