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Dell PowerVault NX300 Hardware Owner's Manual

Hardware owner's manual
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See also: Troubleshooting Manual , Administrator's Manual
Dell™ PowerVault™
NX300 Systems
Hardware Owner's
Manual

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Summary of Contents for Dell PowerVault NX300

  • Page 1 Dell™ PowerVault™ NX300 Systems Hardware Owner’s Manual...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.; Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About Your System ......Accessing System Features During Startup ..Front-Panel Features and Indicators .
  • Page 4 Using the System Setup Program and UEFI Boot Manager ....Choosing the System Boot Mode ... . .
  • Page 5 ....Internal USB Memory Key ....System Board Shroud .
  • Page 6 ..Troubleshooting a Serial I/O Device ....Troubleshooting a NIC ... . . Troubleshooting a Wet System .
  • Page 7 ......... . . Contacting Dell Glossary .
  • Page 8 Contents...

  • Page 9: About Your System

    About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. <F10> Enters System Services, which opens the Unified Server Configurator.

  • Page 10: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Power-on indicator, The power-on indicator lights when the power button system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
  • Page 11 Item Indicator, Button, or Icon Description Connector NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

  • Page 12: Lcd Panel Features (Optional)

    Item Indicator, Button, or Icon Description Connector System identification The identification buttons on the front button and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

  • Page 13: Home Screen

    Figure 1-2. LCD Panel Features Item Buttons Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. •...

  • Page 14: Setup Menu

    To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. Setup Menu Option Description BMC or DRAC Select DHCP or Static IP to configure the network mode.

  • Page 15: View Menu

    View Menu Option Description BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the optional iDRAC6. Addresses include DNS (Primary and Secondary), NOTE: If an iDRAC6 Express Gateway, IP , and Subnet (IPv6 does not have Subnet). card is installed on the NOTE: system, the BMC IP option is...

  • Page 16: Hard Drive Status Indicators

    Hard Drive Status Indicators Figure 1-3. Hard Drive Indicators drive-activity indicator (green) 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after...

  • Page 17: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three Rebuild aborted seconds, and off six seconds. Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel.
  • Page 18 Item Indicator, Button, or Icon Description Connector PCIe slot 1 PCI Express (generation 2) x16-wide expansion slot (full-height, half-length). Active ID CMA Connector for attaching a system connector indicator extension cable that is used on a cable management arm. System status Lights blue during normal indicator light system operation.

  • Page 19: Guidelines For Connecting Optional External Devices

    Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). •...

  • Page 20: Power Indicator Codes

    Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. •...

  • Page 21: Diagnostic Lights (Optional)

    Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. NOTE: The diagnostic LEDs are not present when the system is equipped with an LCD display.
  • Page 22 Memory" on page 154. Possible system board See "Getting Help" on page 177. resource and/or system board hardware failure. Possible system resource See "Contacting Dell" on configuration error. page 177. Other failure. Ensure that the diskette drive, optical drive, and hard drives are properly connected.

  • Page 23: Lcd Status Messages (Optional)

    LCD Status Messages (Optional) The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
  • Page 24 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions Ambient temperature has See "Troubleshooting E1114 Ambient Temp a reached a point outside System Cooling exceeds of the allowed range. Problems" on page 153. allowed range. Memory has exceeded Remove AC power to the E1116 Memory...
  • Page 25 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions Specified processor VTT Reseat the processor(s). E122A CPU # VTT voltage regulator has See "Troubleshooting the Regulator failed. Microprocessors" on failure. page 162. Reseat CPU. If the problem persists, see "Getting Help"...
  • Page 26 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions The system is no longer Check LCD for E1313 Fan redundancy fan redundant. Another additional scrolling lost. Check fan failure would put the messages. See fans. system at risk of "Troubleshooting a Fan"...
  • Page 27 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions The system BIOS Remove AC power to the E141F CPU # protocol has reported a processor system for 10 seconds and error. Power protocol error. restart the system. cycle AC.
  • Page 28 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions Specified power supply is Check the AC power E161C Power Supply # attached to the system, source for the specified (### W) lost but it has lost its power supply.
  • Page 29 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions The system BIOS has Check the SEL for more E1710 I/O channel reported an I/O channel information and then check error. check. clear the SEL. Remove Review & clear AC power to the system SEL.
  • Page 30 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions The system BIOS has Check the SEL for more E1714 Unknown error. determined there has information and then Review & clear been an error in the clear the SEL. Remove SEL.
  • Page 31 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions SAS cable B is missing Reseat the cable. If the E1A15 SAS cable B or bad. problem persists, failure. Check replace cable. connection. If the problem persists, see "Getting Help" on page 177.
  • Page 32 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions DMA controller failure. Remove AC power to the E2015 DMA Controller system for 10 seconds and failure. Power restart the system. cycle AC. If the problem persists, see "Getting Help" on page 177.
  • Page 33 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions SIO failure. Remove AC power to the E201A SuperIO system for 10 seconds and failure. Power restart the system. cycle AC. If the problem persists, see "Getting Help" on page 177.
  • Page 34 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions Incorrect memory Check screen for specific E2021 Incorrect configuration. error messages. See memory "Troubleshooting System configuration. Memory" on page 154. Review User Guide. General failure after video. Check screen for specific E2022 General error messages.
  • Page 35 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions The system BIOS has Remove AC power to the E2113 Mem mirror OFF disabled memory system for 10 seconds and on DIMM ## & mirroring because it has restart the system.
  • Page 36 Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions The system configuration Turn off power to the W1627 Power required requires more power system, reduce the > PSU wattage. than what the power hardware configuration or Check PSU and supply can provide.

  • Page 37: System Messages

    Removing LCD Status Messages (Optional) For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault;...
  • Page 38 Table 1-3. System Messages Message Causes Corrective Actions The Advanced ECC option Check other messages for a 128-bit Advanced was enabled in BIOS, but is faulty memory module. ECC mode no longer valid due to an Reconfigure the memory disabled. For unsupported memory modules for Advanced 128-bit Advanced...
  • Page 39 Table 1-3. System Messages (continued) Message Causes Corrective Actions The optional iDRAC6 Remove AC power to the Alert! iDRAC6 not has hung. system for 10 seconds and responding. restart the system. Power required The optional iDRAC6 was may exceed PSU remotely reset while system wattage.
  • Page 40 Table 1-3. System Messages (continued) Message Causes Corrective Actions The system configuration If any system components Alert! Power of processor(s), were just upgraded, required exceeds memory modules, return the system to the PSU wattage. and expansion cards may previous configuration. Check PSU and not be supported by the If the system boots without...
  • Page 41 Table 1-3. System Messages (continued) Message Causes Corrective Actions System is in manufacturing Reboot to take the system BIOS mode. out of manufacturing mode. MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation.
  • Page 42 Table 1-3. System Messages (continued) Message Causes Corrective Actions Mismatched processors have Ensure that all processors CPUs with been installed in the system. have the same cache size, different cache number of cores and logical sizes detected. processors, and power rating. CPUs with Ensure that the processors different core...
  • Page 43 Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory DIMM configuration on a modules are installed in a configuration on dual-processor system. valid configuration. each CPU should The memory module See "General Memory match. configuration for each Module Installation processor must be identical.
  • Page 44 Table 1-3. System Messages (continued) Message Causes Corrective Actions The system halted because Remove the PCIe expansion Invalid PCIe card an invalid PCIe expansion card and install the found in the card is installed in the integrated storage controller Internal_Storage dedicated storage controller in the dedicated slot.
  • Page 45 Table 1-3. System Messages (continued) Message Causes Corrective Actions The memory frequency may If not an intentional setting, Memory set to be intentionally set lower for check any other system minimum power conservation. messages for possible causes. frequency. The current memory Ensure that your memory configuration may support configuration supports the...
  • Page 46 Table 1-3. System Messages (continued) Message Causes Corrective Actions Faulty or missing optical Use a bootable USB key, No boot device drive subsystem, hard drive, optical drive, or hard drive. available or hard drive subsystem, or If the problem persists, no bootable USB key see "Troubleshooting an installed.
  • Page 47 Table 1-3. System Messages (continued) Message Causes Corrective Actions Error encountered in Install the NVRAM_CLR Plug & Play initializing PCIe device; jumper in the clear position Configuration faulty system board. (pins 1 and 3) and reboot the Error system. See Figure 6-1 for jumper location.
  • Page 48 Table 1-3. System Messages (continued) Message Causes Corrective Actions Faulty hard drive, USB Replace the USB medium or Sector not found device, or USB medium. device. Ensure that the USB Seek error or SAS backplane cables are Seek operation properly connected. See failed "Troubleshooting a USB Device"...
  • Page 49 Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory The following configuration. The specified modules are installed in a DIMMs should memory modules do not valid configuration. match match in size, number of See "General Memory geometry: ranks, or number of Module Installation...
  • Page 50 Table 1-3. System Messages (continued) Message Causes Corrective Actions Faulty system board. See "Getting Help" on Timer chip page 177. counter 2 failed A TPM configuration Information only. command has been entered. configuration The system will reboot and operation execute the command. honored.
  • Page 51 Enterprise card flash memory more information. or BMC SPI flash may be corrupted. Restore the flash memory using the latest version on support.dell.com. See the Integrated Dell™ Remote Access Controller 6 (iDRAC6) User Guide for instructions on performing a field replacement of the flash memory.
  • Page 52 Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory Unsupported configuration. modules are installed in a memory Memory modules are valid configuration. configuration. mismatched in the See "General Memory DIMM mismatch specified slots. Module Installation across slots Guidelines"...
  • Page 53 Table 1-3. System Messages (continued) Message Causes Corrective Actions The control panel is not Install the control panel, or Warning: Control installed or has a faulty cable check the cable connections Panel is not connection. between the display module, installed. the control panel board, and the system board.

  • Page 54: Warning Messages

    Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory Warning! configuration. The system modules are installed in a Unsupported will run but with reduced valid configuration. memory functionality. See "General Memory configuration Module Installation detected.

  • Page 55: Diagnostics Messages

    NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...
  • Page 56 About Your System...

  • Page 57: Using The System Setup Program And Uefi Boot Manager

    Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...

  • Page 58: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

  • Page 59: System Setup Options

    System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...
  • Page 60 Option Description Processor Settings Displays information related to microprocessors (speed, cache size, and so on). See "Processor Settings Screen" on page 61. SATA Settings See "SATA Settings Screen" on page 62. Boot Settings See "Boot Settings Screen" on page 63. Integrated Devices See "Integrated Devices Screen"...

  • Page 61: Memory Settings Screen

    Memory Settings Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run at system (Enabled default) boot.

  • Page 62: Sata Settings Screen

    Option Description Logical Processor On processors that support Simultaneous Multi- (Enabled default) Threading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS.

  • Page 63: Boot Settings Screen

    Option Description Port D Auto enables BIOS support for the device attached to (Off default) SATA port D. Off disables BIOS support for the device. Port E Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support for the device. Boot Settings Screen Option Description...

  • Page 64: Integrated Devices Screen

    Integrated Devices Screen Option Description Integrated SAS/RAID Enables or disables the integrated storage controller. Controller (Enabled default) User Accessible USB Enables or disables the user-accessible USB ports. Options Ports are All Ports On, Only Back Ports On, and All Ports Off. (All Ports On default) Internal USB Port Enables or disables the internal USB port.

  • Page 65: Serial Communication Screen

    PCI IRQ Assignments Screen Option Description <PCIe device> Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication...

  • Page 66: Power Management Screen

    Embedded Server Management Screen (Optional) Option Description Front Panel LCD Options are User Defined String, Model Number, or None. Options If the LCD Home display is set to anything other than User Defined String, Model Number, or None, this option in BIOS will display Advanced.

  • Page 67: System Security Screen

    Option Description CPU Power and Options are OS Control, Active Power Controller, Custom, or Performance Maximum Performance. For all but the Custom setting, the Management BIOS pre-configures the power settings on this screen as follows: OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
  • Page 68 Option Description Password Status When Setup Password is assigned and this field is (Unlocked default) Locked, the system password cannot be changed or disabled at system start-up See "Using the System Password" on page 72 for more information. TPM Security Sets the reporting of the Trusted Platform Module (Off default) (TPM) in the system.

  • Page 69: Entering The Uefi Boot Manager

    Option Description Power Button If Enabled, the power button can turn the system's power (Enabled default) off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off. When Disabled, the button can only turn on system power.
  • Page 70 The UEFI Boot Manager enables you to: • Add, delete, and arrange boot options • Access the System Setup program and BIOS-level boot options without rebooting 1 Turn on or restart your system. 2 Press <F11> after you see the following message: <F11>...

  • Page 71: System Utilities Screen

    Option Description UEFI Boot Settings Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. System Utilities Enables you to access the System Setup program, System Services (Unified Server Configurator [USC]), Diagnostics, and BIOS-level boot options.

  • Page 72: System And Setup Password Features

    System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 174. Your system is shipped without the system password feature enabled in BIOS. The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
  • Page 73 4 Press <Enter>. 5 To confirm your password, type it a second time and press <Enter>. System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot the system now for the password protection to take effect or continue working.
  • Page 74 Disabling the System Password If the system password is already set, you can disable it by typing the password during POST and pressing <Ctrl><Enter> or you can enter the system setup and press <Enter> twice when you are in the system password menu. Changing an Existing System Password 1 Enter the System Setup program by pressing <F2>...

  • Page 75: Embedded System Management

    Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens.

  • Page 76: Baseboard Management Controller Configuration

    • Configuring hardware and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide on the Dell Support website at support.dell.com/manuals. Baseboard Management Controller Configuration...

  • Page 77: Idrac Configuration Utility

    iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server. The iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network (LAN) through the dedicated iDRAC6 Enterprise card port or the embedded NICs.
  • Page 78 Using the System Setup Program and UEFI Boot Manager...

  • Page 79: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 80 Figure 3-1. Inside the System power supply shroud system board shroud power supply bays (2) expansion-card riser heat sink/processor (2) memory modules (8) system cooling fans (4) optical drive hard drives (4) control panel board SAS backplane power supply cooling fans (2) Installing System Components...

  • Page 81: Removing And Replacing The Optional Front Bezel

    Removing and Replacing the Optional Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.

  • Page 82: Opening And Closing The System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 83 Figure 3-3. Removing and Replacing the System Cover latch release lock indent Closing the System 1 Place the cover onto the chassis and offset it slightly towards the back of the system, so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis.

  • Page 84: Hard Drives

    Hard Drives Your system supports up to four 3.5-inch (SAS or SATA) hard drives in 3.5-inch hot-swap hard drive carrier. The hard drives are installed at the front of the system (see Figure 3-1). Front-mounted hard drives are connected to a SAS backplane through hard-drive carriers and can be configured as hot-swappable.

  • Page 85: Installing A Drive Blank

    Installing a Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-4. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation.
  • Page 86 Figure 3-5. Removing and Installing a Hot-Swap Hard Drive release button hard-drive carrier handle Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
  • Page 87 See Figure 3-6. Figure 3-6. Installing a Hard Drive Into a Drive Carrier drive carrier screws (4)* hard drive SAS/SATA screw hole *Screws are supplied along with the hard drives ordered from Dell. Installing System Components...

  • Page 88: Power Supplies

    Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6. 2 Align the holes on the hard drive with the back set of holes on the hard drive carrier.

  • Page 89: Installing A Redundant Power Supply

    Figure 3-7. Removing and Replacing a Redundant Power Supply power supply locking tab cable retention bracket Installing a Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.

  • Page 90: Removing The Power Supply Blank

    NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-6). Removing the Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be...
  • Page 91 Figure 3-8. Removing and Replacing a Non-Redundant Power Supply power supply screw power cable 8 pins ODD power cable power cable 24 pins SATA power cable Installing System Components...

  • Page 92: Expansion Cards

    Installing a Non-Redundant Power Supply 1 Open the system. See "Opening the System" on page 82. 2 Place the power supply on the chassis. See Figure 3-8. Tighten the screw to secure the power supply to the chassis. 3 Connect all the power cables to the system board, hard drive(s), and optical drive.

  • Page 93: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 5 Install the expansion card: Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion- card riser. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. Close the expansion-card latch.

  • Page 95: Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 96 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Expansion-Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 99 2 Open the system. See "Opening the System" on page 82. 3 If installed, remove the expansion card from the expansion slot. See "Removing an Expansion Card" on page 95. 4 If installed, remove the integrated storage controller card. See "Removing the Integrated Storage Controller Card"...

  • Page 100: Internal Usb Memory Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: System Board Shroud

    3 Locate the USB connector on the control panel board. See Figure 3-12. 4 Insert the USB memory key into the USB connector. 5 Close the system. See "Closing the System" on page 83. 6 Reconnect the system to power and restart the system. Figure 3-12.
  • Page 102 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Idrac6 Express Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 104 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Idrac6 Enterprise Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 106 When the front of the card is fully seated, the plastic standoffs snap over the edge of the card. Figure 3-15. Installing or Removing an iDRAC6 Enterprise Card (Optional) iDRAC6 Enterprise card VFlash media slot VFlash SD card retention standoff posts (2) retention standoff tabs (2) iDRAC6 Enterprise card connector 6 Close the system.
  • Page 107 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Vflash Media (Optional)

    VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module.
  • Page 109 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: The procedure for removing each individual fan module is the same.

  • Page 110: Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 111 Note the routing of the power and data cables underneath the tabs on the system chassis as you remove them from the system board and drive. You must route these cables properly when you replace them to prevent them from being pinched or crimped. 5 To remove the drive, pull the release latch and lift and angle the drive to release it from the notch on the metal standoffs.
  • Page 112 Figure 3-17. Removing the Optical Drive data cable power cable optical drive release latch metal standoffs (2) notches (2) metal standoff with notches (2) Installing System Components...

  • Page 113: Raid Battery (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 114 3 To disconnect the RAID battery cable from the connector on the system board, press the tab on the RAID battery cable connector, and gently pull the cable connector out of the connector on the system board. See Figure 3-18. 4 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier.

  • Page 115: System Memory

    4 Place the system upright on a flat, stable surface. 5 Turn on the system and attached peripherals. System Memory Your system supports DDR3 registered DIMMs (RDIMMs) or unbuffered ECC DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067- or 1333-MHz, and quad-rank DIMMs can be 1067-MHz.
  • Page 116 • For Memory Mirroring or Advanced ECC Mode, the two sockets furthest from the processor are unused and memory modules are installed beginning with socket A1 or B1 and proceeding with socket A2 or B2. • Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths.
  • Page 117 Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor (memory should not be installed in the farthest channel). Mirroring must be enabled in the System Setup program. In a mirrored configuration, the total available system memory is one-half of the total installed physical memory.
  • Page 118 Table 3-2. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Single Processor Dual Processor Memory Sockets Memory Module Physical Available Physical Available Mode Size Memory Memory Memory Memory (GB) (GB) (GB) (GB) 2-GB 4-GB 8-GB Advanced 2-GB 4-GB 8-GB Mirroring...

  • Page 119: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 120 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 101. 4 Locate the memory module sockets.

  • Page 121: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 122: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 123 3 Open the system. See "Opening the System" on page 82. 4 Remove the cooling shroud. See "Removing the System Board Shroud" on page 101. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down.
  • Page 124 Figure 3-20. Installing and Removing the Heat Sink heat-sink retention screws (4) heat sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab.
  • Page 125 Figure 3-21. Removing a Processor socket-release lever processor processor shield ZIF socket CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.

  • Page 126: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 127 Figure 3-22. Keeping the Processor Parallel to the Socket Figure 3-23. Aligning the Processor with the Socket Keys socket-release lever processor processor shield notches in processor (2) socket keys (2) ZIF socket pin 1 indicators (2) Installing System Components...
  • Page 128 8 Verify that the processor is properly aligned and seated. 9 Close the processor shield. See Figure 3-24. 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-24. Figure 3-24. Installing a Processor socket-release lever processor processor shield 11 Install the heat sink.

  • Page 129: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 130 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 101. Figure 3-25. Replacing the System Battery positive side of battery connector system battery negative side of battery connector 4 Locate the battery socket. See "Jumpers and Connectors" on page 171. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

  • Page 131: Control Panel Assembly-Led/Lcd (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 132 4 Disconnect the control panel cable at back of the control panel board. • For LED control panel see Figure 3-26. • For LCD control panel see Figure 3-27. CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
  • Page 133 Figure 3-26. Control Panel Removal-LED (Optional) LED display module control panel board control panel data cable slot mounting screws (2) power cable standoff Installing System Components...
  • Page 134 Figure 3-27. Control Panel Removal-LCD (Optional) display module cable control panel board control panel data cable slot mounting screws (2) power cable standoff front panel screws (2) LCD display module Installing System Components...

  • Page 135: Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 136: Sas Backplane

    4 Remove all hard drives. See "Removing a Hot-Swap Hard Drive" on page 85. 5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Remove the SAS backplane from the system: While pulling the two blue latches towards the front of the system, slide the backplane upward.
  • Page 137 Figure 3-28. Removing and Installing a SAS Backplane backplane retention latches (2) SAS backplane power cable SAS A cable SAS backplane SAS B cable Installing System Components...

  • Page 138: Installing The Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 139: Power Distribution Board

    4 Remove the two screws securing the power distribution board to the chassis. See Figure 3-29. 5 Slide the power distribution board away from the standoffs, and then lift the board out. See Figure 3-29. Figure 3-29. Power Distribution Board screws (2) power supply connectors (2) power-distribution board...

  • Page 140: Replacing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 141: System Board

    CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or system setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives.
  • Page 142 Figure 3-30. Removing and Installing the System Board screws (9) system board assembly Installing the System Board 1 Unpack the new system board. 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 1-1. 3 Transfer the processors to the new system board.
  • Page 143 5 Install the new system board: Holding the system board by the edges of the system board, lower the the system board into the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat.
  • Page 144 12 If applicable, reinstall the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 103. 13 Replace the system board shroud. See "Installing the System Board Shroud" on page 103. 14 Close the system. See "Closing the System" on page 83. 15 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Page 145 Installing System Components...
  • Page 146 Installing System Components...

  • Page 147: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 148: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 167. If the tests run successfully, the problem is not related to video hardware.

  • Page 149: Troubleshooting A Serial I/O Device

    4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...

  • Page 150: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 151: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 152: Troubleshooting The System Battery

    • Power supplies • Fans • Processors and heat sinks • Memory modules • Hard-drive carriers • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 83. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics"...

  • Page 153: Troubleshooting Power Supplies

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 154: Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 155 2 Turn off the system and attached peripherals, and unplug the system from the power source. Press the power button with the system unplugged, and then reconnect the system to power. 3 Turn on the system and attached peripherals and note the messages on the screen.

  • Page 156: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 157: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 158: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 159 2 If installed, remove the optional front bezel. See "Removing and Replacing the Optional Front Bezel" on page 81. 3 If your system has a SAS RAID controller and your hard drives are configured in a RAID array, perform the following steps. Restart the system and press <Ctrl><R>...

  • Page 160: Troubleshooting A Sas Or Sas Raid Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 161: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 162: Troubleshooting The Microprocessors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 163 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 167. If your system only has one processor and a problem is still indicated, see "Getting Help"...
  • Page 164 Troubleshooting Your System...

  • Page 165: Running The System Diagnostics

    ® Microsoft Windows and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide. Embedded System Diagnostics Features The embedded system diagnostics provides a series of menus and options for particular device groups or devices.

  • Page 166: When To Use The Embedded System Diagnostics

    • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.

  • Page 167: Using The Custom Test Options

    Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
  • Page 168 Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. •...

  • Page 169: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board.

  • Page 170: System Board Connectors

    System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1. System Board Connectors Jumpers and Connectors...

  • Page 171: Jumpers And Connectors

    Table 6-2. System Board Connectors Item Connector Description CPU2 Processor 2 iDRAC6 Enterprise iDRAC 6 Enterprise card connector Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) Memory module slot B3 (white release lever) CPU1 Processor 1 FAN1...

  • Page 172: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 173 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled" position. However, before you assign a new system and/or setup password, you must return the jumper plug to the enabled position.
  • Page 174 Jumpers and Connectors...

  • Page 175: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 176 Getting Help...

  • Page 177: Glossary

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
  • Page 178 coprocessor — A chip that relieves the system’s processor of specific processing tasks. A math coprocessor, for example, handles numeric processing. CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle.
  • Page 179 In general, I/O activity can be differentiated from computational activity. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP — Internet Protocol.
  • Page 180 IRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral connection must be assigned an IRQ number. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously.
  • Page 181 MAC address — Media Access Control address. Your system’s unique hardware number on a network. mAh — Milliampere-hour(s). Mb — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. Mbps —...
  • Page 182 parity — Redundant information that is associated with a block of data. parity stripe — In RAID arrays, a striped hard drive containing parity data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command.
  • Page 183 — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 184 system board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the processor(s), RAM, controllers for peripherals, and various ROM chips. system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation.
  • Page 185 video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s RAM. The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and monitor capabilities). video resolution —...
  • Page 186 Glossary...

  • Page 187: Index

    Index See optical drive. connectors Advanced ECC memory system board, 172 mode, 117 USB, 10 video, 10 contacting Dell, 177 back-panel features, 17 control panel assembly features, 10 batteries installing, 136 troubleshooting, 152 LCD panel features, 12 battery removing, 132...
  • Page 188 Dell Online Diagnostics using, 167 front-panel features, 10 diagnostics advanced testing options, 169 testing options, 168 using embedded system guidelines diagnostics, 167 connecting external devices, 19 using Online Diagnostics, 167 expansion card installation, 92 when to use, 168 memory installation, 116 DIMMs See memory modules (DIMMs).
  • Page 189 control panel assembly, 136 Memory Mirroring memory mode, 118 cooling shroud, 103 expansion card, 93 memory mode hard drive (hot-swappable), 86 Advanced ECC, 117 hard drive blank, 84 memory mirroring, 118 iDRAC card, 104, 106 Optimizer, 118 memory modules, 120 memory modules (DIMMs) optical drive, 111 configuring, 116...
  • Page 190 installing, 111 cover, 82 expansion card, 95 Optimizer memory mode, 118 hard drive blank, 84 hard drives (hot-pluggable), 85 memory modules, 122 power supply, 88, 90 password power supply blank, 90 setup, 74 processor, 123 system, 72 SAS backplane board, 136 SAS controller, 96 passwords system board, 141...
  • Page 191 65 system security options, 67 slots See expansion slots. system setup screens main, 59 startup accessing system features, 9 support contacting Dell, 177 tape drive system troubleshooting, 157 closing, 83 telephone numbers, 177 opening, 82 TPM security, 67 system board...
  • Page 192 video, 148 troubleshooting, 150 wet system, 150 UEFI Boot Manager entering, 69 main screen, 70 System Utilities screen, 71 UEFI Boot Settings screen, 71 Unified Server Configurator, 75 upgrades processor, 123 front-panel connectors, 10 USB device back-panel connectors, 17 USB key troubleshooting, 156 USC, 75 video...

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