Brother MFC-7360 Basic User's Manual
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Brother MFC-7360 Basic User's Manual

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See also: Service Manual , User Manual
BASIC USER'S GUIDE
MFC-7360
MFC-7360N
MFC-7362N
MFC-7460DN
MFC-7470D
MFC-7860DW
Not all models are available in all countries.
Version C
ARL/ASA/NZ

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  • Page 1 BASIC USER’S GUIDE MFC-7360 MFC-7360N MFC-7362N MFC-7460DN MFC-7470D MFC-7860DW Not all models are available in all countries. Version C ARL/ASA/NZ...
  • Page 2 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2010 Brother Industries, Ltd.
  • Page 4 In the Box Software User’s Follow these instructions for Printing, Guide Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility. Network Glossary This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

  • Page 5: Table Of Contents

    Network User's Guide.................. 2 Viewing Documentation................... 2 ® Accessing Brother Support (Windows )..............4 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 Volume settings ..................... 9 Ring volume..................... 9 Beeper volume ....................9 Speaker volume....................9 Loading paper Loading paper and print media ................
  • Page 6 Recording an outgoing message (OGM) ............38 Multi-line connections (PABX) ...............38 External and extension telephones..............39 Connecting an external or extension telephone ..........39 Operation from external or extension telephones..........39 For Fax/Tel mode only...................39 Using a non-Brother cordless external handset ..........40 Using Remote Codes ..................40...
  • Page 7 Dialling and storing numbers How to dial ......................42 Manual dialling....................42 One touch Dialling ..................42 Speed Dialling ....................42 Search ......................43 Fax redial....................... 43 Storing numbers ....................43 One Touch and Speed Dial Options.............. 44 Storing a pause ..................... 45 Storing One Touch Dial numbers ..............
  • Page 8 Troubleshooting Error and maintenance messages...............81 Transferring your faxes or Fax Journal report ..........87 Document Jams....................88 Document is jammed in the top of the ADF unit ..........88 Document is jammed under the document cover ..........88 Removing small documents jammed in the ADF...........89 Document is jammed at the output tray ............89 Paper Jams......................90 Paper is jammed in the standard paper tray..........90...
  • Page 9 Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM. General Setup Routine maintenance Memory Storage Cleaning the machine Set Daylight Saving Time Checking the machine Ecology features Packing and shipping the machine...

  • Page 11: General Information

    Using the documentation WARNING WARNING indicates a potentially Thank you for buying a Brother machine! hazardous situation which, if not avoided, Reading the documentation will help you could result in death or serious injuries. make the most of your machine.

  • Page 12: Accessing The Advanced User's Guide, Software User's Guide And Network User's Guide

    Chapter 1 Accessing the Click your country. Advanced User's Guide, Software User's Guide and Network User's Guide This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features Fax, Copy, Printer, Scanner, PC-Fax and Network.
  • Page 13 Active X controls. For the page to downloaded and installed before use. See display correctly you must click on the bar, Accessing Brother Support (Macintosh) click Allow Blocked Content, then click on page 5 for further instructions. Yes in the Security Warning dialog box.

  • Page 14: Accessing Brother Support (Windows ® )

    You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.  Click Brother Support on the main menu. The following screen will appear:  To access our website (http://www.brother.com/), click Brother Home Page.

  • Page 15: Accessing Brother Support (Macintosh)

    Double-click the Brother Support icon. The following screen will appear:  To download and install Presto! PageManager, click Presto! PageManager.  To register your machine from the Brother Product Register Page (http://www.brother.com/registration/), click On-Line Registration.  For the latest news and product support information (http://solutions.brother.com/), click...

  • Page 16: Control Panel Overview

    Chapter 1 Control panel overview MFC-7460DN and MFC-7860DW have the same keys. MFC-7360, MFC-7360N and MFC-7362N have the same keys. MFC-7470D...
  • Page 17 General information 9 10 9 10 9 10...
  • Page 18 Chapter 1 1 One Touch keys 5 LCD Displays messages to help you set up and use These 4 keys give you instant access to 8 your machine. previously stored numbers. (MFC-7860DW) Shift In FAX mode and SCAN mode a four level Lets you access One Touch numbers 5 to 8 indicator shows the current wireless signal when held down.

  • Page 19: Volume Settings

    General information Volume settings Speaker volume You can choose a range of speaker volume Ring volume levels, from High to Off. Press Menu, 1, 3, 3. You can choose a range of ring volume levels, from High to Off. Press a or b to choose Off, Low, Med or While in Fax mode press to adjust High.

  • Page 20: Loading Paper

    Loading paper Loading paper and Loading paper in the standard paper tray print media You can load up to 250 sheets. Paper can be The machine can feed paper from the loaded up to the maximum paper mark (b b b) standard paper tray or manual feed slot.
  • Page 21 Loading paper While pressing the green paper-guide Note release lever, slide the paper guides to (For Asia) For Legal or Folio size paper, fit the paper size you are loading in the press the release button in the bottom of tray.

  • Page 22: Loading Paper In The Manual Feed Slot

    Chapter 2 Loading paper in the manual feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.
  • Page 23 Loading paper Open the manual feed slot cover. Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
  • Page 24 Chapter 2 Printing on thick paper, bond paper, Note labels and envelopes <For envelopes only> When the back output tray is pulled down, the Pull down the two green levers, one on the machine has a straight paper path from the left-hand side and one on the right-hand manual feed slot through to the back of the side, as shown in the following illustration.
  • Page 25 Loading paper Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. Note • Put the paper into the manual feed slot Using both hands, put one sheet of with the side to be printed face up.
  • Page 26 Chapter 2 • To easily remove a small printout from the output tray, lift up the scanner cover by using both hands as shown in the illustration. • You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

  • Page 27: Unscannable And Unprintable Areas

    Loading paper Unscannable and unprintable areas The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (1) Right (2)

  • Page 28: Paper Settings

    Chapter 2 Paper settings Acceptable paper and other print media Paper Type Print quality may vary according to the type of Set up the machine for the type of paper you paper you are using. are using. This will give you the best print You can use the following types of print quality.

  • Page 29: Type And Size Of Paper

    Loading paper Type and size of paper The name for the paper trays in the printer driver in this Guide are as follows: The machine loads paper from the installed standard paper tray or manual feed slot. Tray and optional unit Name Standard paper tray Tray 1...

  • Page 30: Handling And Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed , they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 31 This damage may not be • that are made of paper that weighs covered under any Brother warranty or more than the paper weight service agreement. specifications for the machine • with edges that are not straight or...
  • Page 32 Chapter 2 Labels Types of labels to avoid The machine will print on most types of labels Do not use labels that are damaged, curled, designed for use with a laser machine. Labels wrinkled or an unusual shape. should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.

  • Page 33: Loading Documents

    Loading documents How to load Note documents • To scan documents that are not suitable for the ADF, see Using the scanner glass (Flatbed) on page 24. You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) •...

  • Page 34: Using The Scanner Glass (Flatbed)

    Chapter 3 Using the scanner glass Stack the pages of your document face up top edge first, in the ADF until the (Flatbed) LCD display message changes and you feel it touch the feed rollers. You can use the scanner glass to fax, copy or scan pages of a book one page at a time.
  • Page 35 Loading documents Lift the document cover. Close the document cover. Using the document guidelines on the IMPORTANT left and top, place the document If the document is a book or is thick, do not face down in the upper left corner of the slam or press on the cover.

  • Page 36: Sending A Fax

    Sending a fax How to send a fax Enter the fax number using the dial pad, a One touch key or (Address Book) The following steps show how to send a fax. and enter three-digit number. When you want to send a fax, or change Press Start.

  • Page 37: Faxing Letter Size Documents From The Scanner Glass

    Sending a fax Faxing Letter size documents Transmission verification from the scanner glass report When faxing Letter size documents, you will You can use the Transmission Verification need to set the scan glass size to Letter (A4 Report as proof that you sent a fax. This for Philippines);...

  • Page 38: Receiving A Fax

    Receiving a fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the receive mode By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode.

  • Page 39: Using Receive Modes

    Receiving a fax Using receive modes If you use a computer modem on the same line, Faxing will not operate correctly. Some receive modes answer faxes External TAD automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes.

  • Page 40: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone ring The Ring Delay setting sets the number of sound. The number of rings is set by the Ring times the machine rings before it answers in Delay setting.

  • Page 41: Fax Detect

    Receiving a fax Fax Detect Press Menu, 2, 1, 3. Press a or b to choose On, (MFC-7470D only) Semi or Off. If Fax Detect is On: Press OK. The machine can receive a fax automatically, even if you answer the call. When you see Press Stop/Exit.

  • Page 42: Telephone And External Devices

    Telephone and external devices Voice operations Telephone line (MFC-7470D only) services Voice calls can be made with the handset by Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering using the dial pad, One touch key or services, alarm systems or other custom (Address Book) and enter three-digit features on one telephone line may create number.

  • Page 43: Telephone Service For Australia

    Brother uses the term “Distinctive Ring”, but with a Distinctive Ring pattern. It is also a telephone companies market the service more efficient way of operating a Fax under a variety of names.

  • Page 44: Telephone Service For New Zealand

    Chapter 6 Telephone Service for Set the Distinctive Ring to ON After you have set the Distinctive Ring feature New Zealand to ON, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice Calls - only Faxes. FaxAbility You cannot change the receive mode to FaxAbility is a service offered by Telecom...

  • Page 45: How Does Faxability Work

    Telephone and external devices How Does FaxAbility Work? How to Turn FaxAbility OFF or ON Your telephone number will have the The FaxAbility function is designed to standard ring pattern of long, long tone, while accommodate the FaxAbility service provided the new number will have a ring pattern of by Telecom.

  • Page 46: Telephone Service For Some Countries

    Chapter 6 Telephone Service for Set the Distinctive Ring to On Some Countries After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Unless you have a TAD or Distinctive Ringing (For Voice Mail set up on the Distinctive Ring number, Manual mode means you must Singapore and Hong Kong)

  • Page 47: Connecting An External Tad

    Telephone and external devices Connecting an external Connections The external TAD must be connected as shown in the illustration below. You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen”...

  • Page 48: Recording An Outgoing Message (Ogm)

    Chapter 6 Recording an outgoing Brother does not recommend the use of a PABX line. PABX limitations in general can message (OGM) cause some functions of the fax machine not to work correctly. Record 5 seconds of silence at the beginning of your message.

  • Page 49: External And Extension Telephones

    Telephone and external devices External and extension Operation from external or extension telephones telephones If you answer a fax call on an extension telephone, or an external telephone that is Note correctly connected to the machine through You need to turn the Remote Codes the T-piece connection, you can make your setting to on to use the Remote Activation machine take the call by using the Remote...

  • Page 50: Using A Non-Brother Cordless External Handset

    Using a non-Brother cordless Using Remote Codes external handset Remote Activation Code If your non-Brother cordless telephone is connected to the telephone line cord (see If you answer a fax call on an external or Connecting an external or extension...
  • Page 51 Telephone and external devices Turning on the Remote Codes Changing the Remote Codes You need to turn the Remote Codes setting to The preset Remote Activation Code is l51 on to use the Fax Receive Code and (l91 for New Zealand). The preset Remote Telephone Answer Code.

  • Page 52: Dialling And Storing Numbers

    Dialling and storing numbers How to dial Speed Dialling You can dial in any of the following ways. Press (Address Book) and enter the three digit Speed Dial number. (See Storing Manual dialling Speed Dial numbers on page 47.) Use the dial pad to enter all the digits of the telephone or fax number.

  • Page 53: Search

    Dialling and storing numbers Storing numbers Search You can search alphabetically for names you You can set up your machine to do the have stored in the One Touch and Speed Dial following types of easy dialling: One Touch, memories. (See Storing One Touch Dial Speed Dial and Groups for Broadcasting numbers on page 45 and Storing Speed Dial faxes.

  • Page 54: One Touch And Speed Dial Options

    Chapter 7 One Touch and Speed Dial Options The following chart shows the options for storing One Touch or Speed Dial numbers after you download the IFAX and E-mail options for MFC-7460DN and MFC-7860DW. Step 1 Step 2 Step 3 Step 4 Step 5 Step 6...

  • Page 55: Storing A Pause

    Dialling and storing numbers Storing a pause (For MFC-7460DN / MFC-7470D / MFC-7860DW) If you want to save a fax resolution along Press Redial/Pause to insert a 3.5-second with the number, choose one of the pause between numbers. You can press following: Redial/Pause as many times as needed to increase the length of the pause.
  • Page 56 Chapter 7 • If you selected the IFAX Registration Type • For details about the file format, see the in step b and save the E-mail address, Software User’s Guide. you can only use the E-mail address when you are in Fax mode. Press a or b to select Std, Fine, S.Fine or Photo.

  • Page 57: Storing Speed Dial Numbers

    Dialling and storing numbers Storing Speed Dial numbers If you downloaded IFAX and E-mail options (For MFC-7460DN and MFC-7860DW) You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys Press (Address Book) and enter a three-digit Speed Dial location number...
  • Page 58 Chapter 7 Press OK to store the number Press a or b to select 100dpi, 200dpi,  without a name. 300dpi or 600dpi. Press OK. Do one of the following:  If you chose Email Color PDF, go  If you want to save a fax/scan to step k.

  • Page 59: Changing One Touch And Speed Dial Numbers

    Dialling and storing numbers Changing One Touch and (For MFC-7460DN / MFC-7470D / MFC-7860DW) Speed Dial numbers If you want to save a fax resolution along with the number, do one of the following: If you try to change an existing One Touch or ...

  • Page 60: Deleting One Touch And Speed Dial Numbers

    Chapter 7 Deleting One Touch and Press a or b to select one of the following: Speed Dial numbers Fax/Tel IFAX If you try to delete an existing One Touch or Email Color PDF Speed Dial number, the LCD will show the Email Color JPG name or number already stored there.

  • Page 61: Tone Or Pulse (Not Available In New Zealand)

    Dialling and storing numbers Tone or Pulse (not available in New Zealand) If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals.

  • Page 62: Making Copies

    Making copies How to copy Stop copying To stop copying, press Stop/Exit. The following steps show the basic copy operation. For details about each option, see Copy settings the Advanced User's Guide on the CD-ROM. When you want to make a copy, press Press the temporary COPY keys.

  • Page 63: How To Print From A Computer

    Printing for Windows or Printing and Faxing for Macintosh in Software User’s Guide for the details about the print settings.) Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) From your application, choose the Print command.

  • Page 64: How To Scan To A Computer

    You can use ControlCenter4 on your computer. Load your document. (See How to load documents on page 23.) Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. Choose Home Mode or Advanced Mode before you use ControlCenter4.
  • Page 65 How to scan to a computer Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg). Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list.
  • Page 66 Chapter 10 Click File. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 67: Changing The Scan Key Settings

    SCAN key settings You can change your machine’s SCAN key settings using ControlCenter4. Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model pull-down list.
  • Page 68 Chapter 10 Choose the File tab. You can change the default settings. 1 You can choose the file type from the pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button.

  • Page 69: Scanning Using The Scan Key

    How to scan to a computer Scanning using the SCAN key Load your document. (See How to load documents on page 23.) Press (SCAN). Press a or b to choose Scan to PC. Press OK. Press a or b to choose File. Press OK.

  • Page 70: A Routine Maintenance

    • Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at http://solutions.brother.com/ or contact your local Brother office for further details.

  • Page 71: Replacing The Toner Cartridge

    The machine will stop printing until you replace the toner cartridge. A new and MFC-7460DN / MFC-7860DW (*For unused original Brother toner cartridge will Oceania)) reset the Replace Toner mode. Starter toner cartridge that will need to be replaced after approximately 700 pages...
  • Page 72 Replacing the toner cartridge Make sure that the machine is turned Open the front cover and leave the machine turned on for 10 minutes to cool down. Take out the drum unit and toner cartridge assembly. CAUTION HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
  • Page 73 Routine maintenance Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 74 If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother Original toner cartridges.
  • Page 75 Routine maintenance Put the new toner cartridge firmly into Clean the corona wire inside the drum unit by gently sliding the green tab from the drum unit until you hear it lock into left to right and right to left several times. place.

  • Page 76: Replacing The Drum Unit

    For best performance, use only a genuine IMPORTANT Brother Original drum unit and genuine Brother Original toner units. Printing with a • While removing the drum unit, handle it third-party drum unit or toner unit may carefully because it may contain toner. If...
  • Page 77 Routine maintenance Push down the green lock lever and take the toner cartridge out of the drum unit. Take out the drum unit and toner WARNING cartridge assembly. DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance...
  • Page 78 IMPORTANT Note • Be sure to seal up the used drum unit • To prevent damage to the machine from tightly in a bag so that toner powder does static electricity, DO NOT touch the not spill out of the unit. electrodes shown in the illustration.

  • Page 79: Resetting The Drum Counter

    Routine maintenance Put the toner cartridge firmly into the Clean the corona wire of the drum unit new drum unit until it locks into place. If by gently sliding the green tab from left you put the cartridge in properly, the to right and right to left several times.

  • Page 80: Cleaning The Machine

    Cleaning the machine Cleaning the outside of the machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you Turn off the machine. Unplug the replace the toner cartridge or the drum unit, telephone line cord first, disconnect all make sure that you clean the inside of the cables, and then unplug the power cord machine.

  • Page 81: Cleaning The Scanner Glass

    Routine maintenance Cleaning the scanner glass Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust. Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

  • Page 82: Cleaning The Corona Wire

    Cleaning the corona wire In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth If you have print quality problems, clean the moistened with water. corona wire as follows: Open the front cover and leave the machine turned on for 10 minutes to cool down.
  • Page 83 Routine maintenance Slowly take out the drum unit and toner Clean the corona wire inside the drum cartridge assembly. unit by gently sliding the green tab from right to left and left to right several times. CAUTION We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of Note...

  • Page 84: Cleaning The Drum Unit

    Cleaning the drum unit Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use. If you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface.
  • Page 85 Routine maintenance If the problem is not solved yet, follow the Note steps below: • The machine makes a mechanical noise during the Drum Cleaning process Open the front cover and leave the because the machine rotates the OPC machine turned on for 10 minutes to drum in reverse.
  • Page 86 Push down the green lock lever and take CAUTION the toner cartridge out of the drum unit. We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 87 Routine maintenance • To prevent damage to the machine from Turn the drum unit gear by hand while static electricity, DO NOT touch the looking at the surface of the OPC drum (1). electrodes shown in the illustration. Put the print sample in front of the drum unit, and find the exact position of the poor print.
  • Page 88 Put the toner cartridge back into the Put the drum unit and toner cartridge drum unit until it locks into place. If you assembly back in the machine. put the cartridge in properly, the green lock lever will lift automatically. Close the front cover.

  • Page 89: Cleaning The Paper Pick-Up Rollers

    Routine maintenance Cleaning the paper pick-up Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the rollers separator pad (1) of the paper tray with it to remove dust. If you have paper feed problems, clean the pick-up rollers as follows: Turn off the machine.
  • Page 90 Wipe the two pick-up rollers (1) inside of the machine to remove dust. Put the paper tray back in the machine. Plug the machine’s power cord back into the electrical socket. Turn on the machine.

  • Page 91: Troubleshooting

    The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 92 Error Message Cause Action The ADF cover is not completely Close the ADF cover of the machine. Cover is Open closed. The ADF is open while loading a Close the ADF cover of the machine, then document. press Stop/Exit. The fuser cover is not completely Close the fuser cover of the machine.

  • Page 93: Loading Paper In The Manual Feed Slot

    Disconnect the machine from the power for several minutes, then reconnect it.  If the problem continues, call your Brother dealer. The paper is jammed in the (See Paper is jammed in the Duplex Tray Jam Duplex duplex tray at the back of the (MFC-7460DN / MFC-7470D / machine.
  • Page 94 Error Message Cause Action The machine is out of paper or Do one of the following: No Paper paper is not correctly loaded in  Refill the paper in the paper tray and the paper tray. press Start.  Remove the paper and load it again. Then press Start.
  • Page 95 Brother toner cartridge. This will reset the Replace Toner mode. (See Replacing the toner cartridge on page 61.) If you have set the Toner setting to...
  • Page 96 Error Message Cause Action The paper in the tray is not a Load an appropriate size of paper in the Size mismatch correct size. tray, and re-set the “Paper Size” (Menu, 1, 2, 2). (See Paper Size on page 18.) It is time to replace the toner Replace the toner cartridge with a new one.

  • Page 97: Transferring Your Faxes Or Fax Journal Report

    Troubleshooting Transferring your faxes or Fax Transferring faxes to your PC Journal report You can transfer the faxes from your machine’s memory to your PC. If the LCD shows: Make sure that you have installed MFL-  Init Unable XX Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC.

  • Page 98: Document Jams

    Document Jams Document is jammed under the document cover Document is jammed in the Take out any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Take out any paper from the ADF that is not jammed.

  • Page 99: Removing Small Documents Jammed In The Adf

    Troubleshooting Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Take out any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.

  • Page 100: Paper Jams

    Paper Jams IMPORTANT If the paper cannot easily be removed in Paper is jammed in the this direction, stop and follow the instructions for Paper is jammed inside the standard paper tray machine on page 93. If the LCD shows Jam Tray, follow these steps: Note Pull the paper tray completely out of the...

  • Page 101: Paper Is Jammed At The Back Of The Machine

    Troubleshooting Paper is jammed at the back CAUTION of the machine HOT SURFACE If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these After you have just used the machine, some steps: internal parts of the machine will be extremely hot.
  • Page 102 Pull down the tabs at the left and right IMPORTANT hand sides to open the fuser cover (1). • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

  • Page 103: Paper Is Jammed Inside The Machine

    Troubleshooting Paper is jammed inside the Using both hands, gently pull the jammed paper out of the fuser unit. machine If the LCD shows Jam Inside, follow these steps: Open the front cover. Leave the machine turned on for 10 minutes to cool down.
  • Page 104 Slowly take out the drum unit and toner CAUTION cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may HOT SURFACE release the paper so you can pull it out After you have just used the machine, some inside of the machine.
  • Page 105 Troubleshooting IMPORTANT IMPORTANT • We recommend that you put the drum unit • Handle the toner cartridge carefully. If and toner cartridge assembly on a piece of toner scatters on your hands or clothes, disposable paper or cloth in case you immediately wipe or wash it off with cold accidentally spill or scatter toner.
  • Page 106 Put the toner cartridge back into the Do one of the following: drum unit until it locks into place. If you  If you were able to remove the drum put the cartridge in correctly, the green unit and toner cartridge assembly lock lever will lift automatically.
  • Page 107 Troubleshooting If you could not pull the jammed paper Put the drum unit and toner cartridge out of the inside of the machine as assembly back in the machine. shown in the step e, take the paper tray completely out of the machine. Close the front cover of the machine.

  • Page 108: Paper Is Jammed In The Duplex Tray (Mfc-7460Dn / Mfc-7470D / Mfc-7860Dw)

    Paper is jammed in the Duplex Pull the duplex tray completely out of the machine. Tray (MFC-7460DN / MFC-7470D / MFC-7860DW) If the LCD shows Jam Duplex, follow these steps: Leave the machine turned on for 10 minutes to cool down. CAUTION HOT SURFACE After you have just used the machine, some...
  • Page 109 Troubleshooting Make sure that no paper remains under the machine. Put the duplex tray back in the machine.

  • Page 110: If You Are Having Difficulty With Your Machine

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 111: Receiving Faxes

    If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.

  • Page 112: Sending Faxes

    Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Connecting an external TAD on page 37.) Connect the external TAD as shown in the illustration on page 37.

  • Page 113: Handling Incoming Calls

    For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.

  • Page 114: Printing Difficulties

    ® (Windows 7 and Windows Server 2008 R2) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. ® (Windows Vista ) Click the Start button, Control Panel, Hardware and Sound, and then Printers.
  • Page 115 Scanning difficulties Difficulties Suggestions TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source. In scanning. PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. OCR does not work.
  • Page 116 Paper handling difficulties (continued) Difficulties Suggestions What paper can I use? You can use thin paper, plain paper, bond paper, recycled paper, envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 18.) You can load envelopes from the manual feed slot.
  • Page 117 Security/Firewall Software to allow PC Rx. To add port 54926 for Network PC FAX Rx, enter the information below:  In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.   In Protocol: UDP is selected.
  • Page 118 Other Difficulties Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.

  • Page 119: Setting Dial Tone Detection

    Troubleshooting Setting Dial Tone detection Telephone line interference When you send a fax automatically, by If you are having difficulty sending or default your machine will wait for a fixed receiving a fax due to possible interference amount of time before it starts to dial the on the telephone line, we recommend that number.

  • Page 120: Improving The Print Quality

    Note Brother does not recommend the use of cartridges other than genuine Brother Original cartridges or the refilling of used cartridges with toner from other sources. To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications.
  • Page 121  Put in a new drum unit. (See Replacing the drum unit on page 66.)  The fuser unit may be contaminated. Call your Brother dealer.  Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and other print media on page 18.)
  • Page 122 Cleaning the corona wire on page 72.)  The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 66.) The fuser unit may be contaminated. Call your Brother dealer.  All black ...
  • Page 123 Troubleshooting Examples of poor print quality Recommendation  Make ten copies of a blank, white sheet of paper. (See How to copy on page 52.) If the problem is not solved, the drum unit may have glue from a label stuck on the OPC drum surface. Clean the drum unit.
  • Page 124 The toner cartridge may be damaged. Put in a new toner 0 1 2 3 4 cartridge. (See Replacing the toner cartridge on page 61.)  The fuser unit may be contaminated. Call your Brother dealer. Black lines down the page Printed pages have toner stains down the page.
  • Page 125 Troubleshooting Examples of poor print quality Recommendation  Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media on page 18.)  If you do not use the machine often, the paper may have been in the paper tray too long.
  • Page 126 Examples of poor print quality Recommendation  Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position.
  • Page 127 Troubleshooting Examples of poor print quality Recommendation  Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 128 Examples of poor print quality Recommendation  Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (for ® Windows ) or Print Settings (For Macintosh) in the Software User’s Guide.) ...
  • Page 129 Troubleshooting Examples of poor print quality Recommendation  Lift up the output tray support flap. Curled...

  • Page 130: Machine Information

    3 All Settings You can reset all the machine settings back to the settings that were set at the factory. Brother strongly recommends you perform this operation when you dispose of the machine. Note Unplug the interface cable before you...

  • Page 131: How To Reset The Machine

    Troubleshooting How to reset the machine Press Menu, 0. Press a or b to display Reset. Press OK. Press a or b to choose the reset function you want to use. Press OK. Do one of the following:  To reset the settings, press 1 and go to step e.

  • Page 132: C Menu And Features

    Menu and features On-screen  Press 6 for Network menu.  Press 7 for Machine Info. menu. programming (MFC-7470D) Your machine has been designed to be easy  Press 4 for Printer menu. to use. The LCD provides on-screen  Press 5 for Print Reports menu.

  • Page 133: Menu Table

    Menu and features Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Sets the time to 1.General 1.Mode 0 Sec...
  • Page 134 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — Adjusts the ring 1.General 3.Volume 1.Ring volume. Setup Med* (Continued) High — Adjusts the volume 2.Beeper level of the beeper. Med* High — Adjusts the speaker 3.Speaker volume. Med* High —...
  • Page 135 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Adjusts the scan 1.General 7.Glass area of the scanner Setup ScanSize Letter (MFC-7360 / glass to the size of (Continued) MFC-7360N / (Letter* for the document.
  • Page 136 Level 1 Level 2 Level 3 Options Descriptions Page Receives fax 2.Fax 1.Setup 3.Fax Detect messages without Receive (Continued) Semi (MFC-7470D pressing Start. (In Fax mode only) only) (Continued) Allows you to answer all 4.Remote Codes On ( 51, #51) calls at extension Off* telephones and use...
  • Page 137 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page Changes the 2.Fax 2.Setup Send 1.Contrast Auto* lightness or darkness (Continued) (In Fax mode only) Light of faxes you send. Dark Sets the default 2.Fax Standard* resolution for Resolution Fine outgoing faxes.
  • Page 138 Level 1 Level 2 Level 3 Options Descriptions Page — Stores up to 8 One 2.Fax 3.Address Book 1.One Touch Touch Dial numbers, Dial (Continued) so you can dial by pressing one key (and Start.) — Stores up to 200 2.Speed Dial Speed Dial numbers, so you can dial by...
  • Page 139 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page You can set the 2.Fax 6.Dial 1.Dial Pad Off* machine to restrict Restrict. (Continued) Enter # twice dialling when using the dial pad. You can set the 2.One Touch Off* machine to restrict Dial...
  • Page 140 Level 1 Level 2 Level 3 Options Descriptions Page — You can choose the 3.Copy 1.Quality Auto* Copy resolution for Text your type of document. Photo Graph — Adjust the brightness 2.Brightness -nnnno+ for copies. -nnnon+ -nnonn+* -nonnn+ -onnnn+ — Adjusts the contrast 3.Contrast -nnnno+...
  • Page 141 MFC-7460DN / MFC-7860DW) — — You can print an 6.Order Form accessories order (MFC-7360 / form to fill out and MFC-7470D) send to you Brother dealer. 7.Order Form (MFC-7360N / MFC-7362N / MFC-7460DN / MFC-7860DW) — — Prints the result of 8.WLAN Report...
  • Page 142 — Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. See Network User’s Guide. The factory settings are shown in Bold with an asterisk.
  • Page 143 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions — — Chooses the 5.Network 2.Ethernet Auto* Ethernet link mode. (MFC-7360N / 100B-FD MFC-7362N / 100B-HD MFC-7460DN) 10B-FD (Continued) 10B-HD — — Shows the Ethernet 3.Status Active 100B-FD link status.
  • Page 144 Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. — Chooses the 2.Ethernet Auto* Ethernet link mode. 100B-FD 100B-HD 10B-FD 10B-HD See Network User’s Guide.
  • Page 145 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions — You can see the 6.Network 1.Wired LAN 3.Wired Active 100B-FD current wired status. Status (MFC-7860DW) (Continued) Active 100B-HD (Continued) Active 10B-FD Active 10B-HD Inactive Wired OFF —...
  • Page 146 Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. — — You can configure 2.Setup your print server. Wizard — —...
  • Page 147 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions You can see the 6.Network 2.WLAN 5.WLAN 1.Status Active(11b) current wireless Status (MFC-7860DW) (Continued) Active(11g) network status. (Continued) Wired LAN Active WLAN OFF AOSS Active Connection Fail You can see the 2.Signal Strong...
  • Page 148 Level 1 Level 2 Level 3 Options Descriptions Page — — You can check the 5.Machine 1.Serial No. serial number of your Info. machine. (MFC-7360) 6.Machine Info. (MFC-7360N / MFC-7362N / MFC-7460DN / MFC-7470D) — You can check the 7.Machine 2.Page Counter Total number of total...
  • Page 149 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — Sets your name and 0.Initial 3.Station ID Fax: fax number to appear Setup Tel: on each page you (Continued) fax. Name: — Chooses the dialling 4.Tone/Pulse Tone* mode.

  • Page 150: Entering Text

    Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
  • Page 151 Menu and features Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.

  • Page 152: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 32 MB (MFC-7360) 16 MB 16 characters  2 lines...
  • Page 153 Specifications Dimensions 316 mm 405 mm 398.5 mm (MFC-7470D) 316 mm 477 mm 398.5 mm Weight With Consumables: (MFC-7360) 11.3 kg (MFC-7360N / MFC-7362N) 11.4 kg (MFC-7460DN / MFC-7860DW) 11.6 kg (MFC-7470D) 11.9 kg Noise level Sound power Operating (Copying): (MFC-7360 / MFC-7360N / MFC-7362N) L d = 6.74 B (A)
  • Page 154 Temperature Operating: 10 to 32.5C Storage: 0 to 40C Humidity Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation) ADF (automatic document Up to 35 pages (Staggered) [80 gsm] feeder)

  • Page 155: Document Size

    Specifications Document Size Document Size ADF Width: 147.3 to 215.9 mm (Single-sided) ADF Length: 147.3 to 355.6 mm Scanner Glass Max. 215.9 mm Width: Scanner Glass Max. 297 mm Length:...

  • Page 156: Print Media

    Print media Paper Input Paper Tray  Paper Type: Plain paper, Thin paper or Recycled paper  Paper Size: Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive (Legal and Folio for Asia) Paper Weight:  60 to 105 gsm ...

  • Page 157: Fax

    Specifications Compatibility (MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN) Group 3 (MFC-7470D / MFC-7860DW) Super Group 3 Modem Speed Automatic Fallback: (MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN) 14,400 bps (MFC-7470D / MFC-7860DW) 33,600 bps 2-sided (Duplex) Print Receiving (MFC-7460DN / MFC-7470D / MFC-7860DW) Scanning Width Max.

  • Page 158: Copy

    Copy Color/Monochrome Monochrome Copy Width Max. 204 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600  600 dpi Resolution First Copy Out Time Less than 11 seconds (from the READY mode and standard tray)

  • Page 159: Scanner

    Scanning Width Max. 204 mm Greyscale 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® Maximum 1200  1200 dpi scanning with the WIA driver in Windows...

  • Page 160: Printer

    Printer Automatic 2-sided (Duplex) Print (MFC-7460DN / MFC-7470D / MFC-7860DW) Emulations ® PCL6, BR-Script3 (PostScript 3™ compatible) (MFC-7470D / MFC-7860DW) 600 dpi  600 dpi, HQ1200 (2400  600 dpi) quality Resolution Print Speed Up to 5 pages/minute (A4 size) (Duplex) (MFC-7460DN / MFC-7470D /...

  • Page 161: Interfaces

    Specifications Interfaces We recommend use a USB cable (Type A/B) that is no more than 2 metres long. Use an Ethernet UTP cable category 5 or greater. Ethernet Wireless LAN IEEE 802.11 b/g (Infrastructure / Ad-hoc Mode) (MFC-7860DW) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 162: Computer Requirements

    Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform & Processor Minimum Recommended Hard Disk Space Supported Supported Operating System Minimum to install Version Speed Software Interface Functions Drivers Applications ® ® ® 64 MB 256 MB 150 MB 500 MB Printing,...
  • Page 163 10.6.x Processor ® Internet Explorer 6.0 or greater. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third-party USB ports are not supported. PC-Fax supports black and white only. ® ®...

  • Page 164: Consumable Items

    Drum yield is approximate, and may vary by type of use. Note • Brother does not recommend the use of consumables other than genuine Brother consumables. • Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables.

  • Page 165: Network (Lan) (Network Models Only)

    APOP, POP before SMTP, SMTP-AUTH Wireless Network WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES) Security (MFC-7860DW) Wireless Network AOSS™ Setup Support Utility (MFC-7860DW) See Computer requirements on page 152. BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.

  • Page 166: Index

    Control panel overview ......6 Fax codes Copy ............52 changing ..........41 keys ............8 fax receive code ........40 Cordless telephone (non-Brother) ....40 telephone answer code ......40 Fax, stand-alone receiving ..........31 from extension telephone .... 39 Dialling ring delay, setting ......30 a pause ..........45...
  • Page 167 Greyscale ........147 Paper ..........18 how to load ........... 10 in multi-purpose tray ......12 in paper tray ........10 HELP recommended ........19 LCD messages ........122 size ............19 Menu Table .........123 tray capacity ......... 19 Hook key ........... 39 type ............
  • Page 168 Redial/Pause key ......43 TAD (telephone answering device), Replacing external ............ 29 drum unit ..........66 connecting ..........37 toner cartridge ........61 recording OGM ........38 Reports Telephone line Transmission Verification ......27 connections .......... 37 Resolution difficulties ..........100 copy ............148 interference ........
  • Page 169 For Australia Only: Support – For technical support of your Brother Product other than what you can resolve through the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.
  • Page 170 These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

This manual is also suitable for:

Mfc-7460dnMfc-7470dMfc-7860dwMfc-7360nMfc-7362n

Table of Contents