HP Kayak XA-s 02xx Troubleshooting Manual

Hp kayak xa-s series 02xx, troubleshooting for desktop models
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HP Kayak XA-s 02xx PC Workstation -
Troubleshooting Your
HP Desktop PC Workstation
This section helps you deal with problems you may encounter when
using your PC Workstation.

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Summary of Contents for HP Kayak XA-s 02xx

  • Page 1 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation This section helps you deal with problems you may encounter when using your PC Workstation.
  • Page 2: Using Hp Maxilife To Diagnose Problems

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation Using HP MaxiLife to Diagnose Problems Using HP MaxiLife to Diagnose Problems Your HP LCD can help you to diagnose problems with your PC Workstation, even when you are unable to get your system and monitor working properly.
  • Page 3: Other Features

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation Using HP MaxiLife to Diagnose Problems POST Phase Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following screens will appear in this phase:...
  • Page 4 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation Using HP MaxiLife to Diagnose Problems System Info. System information is displayed on the LCD one screen at a time and should detail the following: • Bios version •...
  • Page 5 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation Using HP MaxiLife to Diagnose Problems If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button.
  • Page 6: Hp Hardware Diagnostics Utility

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation HP Hardware Diagnostics Utility HP Hardware Diagnostics Utility The Hardware Diagnostics utility helps you to diagnose hardware- related problems on HP PCs and PC Workstations. It is a series of tools...
  • Page 7 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation HP Hardware Diagnostics Utility Starting This To start the Hardware Diagnostics utility: Diagnostics Utility 1 Quit all applications, shut down the operating system and restart your PC.
  • Page 8: If Your Pc Workstation Does Not Start Properly

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Does Not Start Properly If Your PC Workstation Does Not Start Properly Use this section if your PC Workstation does not start properly when you turn it on, and you experience one of the following symptoms: Your PC Workstation’s display is blank and there are no error...
  • Page 9: Replace The Cover

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Does Not Start Properly Check Internal Items If the PC Workstation still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices.
  • Page 10: If You Are Unable To Change Any Values In Setup

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Does Not Start Properly Rebuild Your PC If your PC Workstation still does not start properly, remove all boards and accessories, except the hard disk drive and video board. Start the Workstation’s...
  • Page 11 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Does Not Start Properly Clearing the If the PC Workstation then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the PC Workstation’s...
  • Page 12: If You Cannot Turn Off Your Pc Workstation

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Use this section if you cannot turn off your PC Workstation, the power indication light is either orange or red, and you hear a “buzzing”...
  • Page 13: If Your Pc Workstation Has A Hardware Problem

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Hardware Problem If Your PC Workstation Has a Hardware Problem Display Does Not Work Properly If Your Display Is If you have selected the wrong display type in your operating system, the display screen may become blurred or unreadable.
  • Page 14: If Your Keyboard Does Not Work

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Hardware Problem If Your Keyboard Does Not Work Ensure that the keyboard is correctly connected (a keyboard icon • will be displayed on your screen if the keyboard is not connected).
  • Page 15: If Your Printer Does Not Work

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Hardware Problem If Your Printer Does Not Work Make sure the printer’s power switch is ON. • Verify that the power cord is plugged into the power outlet and the •...
  • Page 16: If The Floppy Disk Drive Does Not Work

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Hardware Problem If the Floppy Disk Drive Does Not Work Check that you are using a formatted diskette and it is inserted •...
  • Page 17 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Hardware Problem If the CD-ROM Drive Has a Problem WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.
  • Page 18 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Hardware Problem No Sound from the CD-ROM Drive If you are having problems with sound when playing a CD: Check that the volume control (if present) on the CD-ROM or •...
  • Page 19: If An Accessory Board Does Not Work

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Hardware Problem 2 With a thin, solid rod, such as the end of a paper clip, push the drive’s manual eject button.
  • Page 20: If Your Pc Workstation Has A Software Problem

    HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem If You Have Forgotten Your Hardware Password NOTE If you forget your operating system’s password, refer to your operating system’s documentation for the correct recovery procedure.
  • Page 21 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Software Problem If You Can’t Start the Setup Program This may happen if the copy of the PC Workstation’s configuration stored in memory is corrupted. You will need to erase this bad configuration.
  • Page 22 HP Kayak XA-s 02xx PC Workstation - Troubleshooting Your HP Desktop PC Workstation If Your PC Workstation Has a Software Problem If You Have a Network Problem If you have a problem with your PC Workstation’s network, run the HPIEDIAG utility provided on the HP CD-ROM that contains the LAN drivers, supplied with your PC Workstation.

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