Service And Spare Parts; Customer Care; Something Not Working - Electrolux aqualux EWD 1214 I Instruction Booklet

Symptom
The door will not open
The machine makes an unusual
noise
Spinning starts late or the machine
does not spin
No water is visible in the drum
The machine does not dry or does
not dry properly
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Electrolux Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you have
read the details under the heading "Something Not
Working".
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture).
5. The purchase date
To buy accessories, consumables and spare parts at our
online shop please visit: http://www.electrolux.co.uk
Possible causes
The programme is still running.
The door lock has not yet released.
There is water in tub.
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
Machines based on modern technology operate very economically
using very little water without affecting performance.
The drying time has not been selected
The water taps are not turned on
The drain filter is clogged
The machine is overloaded
The selected drying time or sector are not suitable for the laundry

Customer Care

For general enquiries concerning your Electrolux
appliance or for further information on Electrolux
products, please contact our Customer Care Department
by letter or telephone as follows:
Customer Care Department - Electrolux
Major Appliances
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel 08705 950 950*
* calls to this number may be recorded for training
purposes.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
21