Lenovo Aptiva Hardware Maintenance Manual
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Lenovo Aptiva Hardware Maintenance Manual

Lenovo Aptiva Hardware Maintenance Manual

Pc 300 series
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Table of Contents

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Download this manual See also: User Manual, Manual
IBM Personal Computer
PC 300 Series
IntelliStation
Aptiva (Type
2173/2178/2198)
Volume 2:
Hardware
Maintenance
Manual
June, 2000
We Want Your Comments!
(Please see page 441)
This Manual Supports:
300 Series, Type
6268
6278
6288
6338
6563
6564
6565
6574
IntelliStation, Type
6868
6878
Aptiva, Type
2173
2178
2198
S00N-4019-02

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Summary of Contents for Lenovo Aptiva

  • Page 1 S00N-4019-02 IBM Personal Computer PC 300 Series IntelliStation Aptiva (Type 2173/2178/2198) Volume 2: Hardware Maintenance Manual June, 2000 We Want Your Comments! (Please see page 441) This Manual Supports: 300 Series, Type 6268 6278 6288 6338 6563 6564 6565 6574...
  • Page 3 S00N-4019-02 IBM Personal Computer PC 300 Series IntelliStation Aptiva (Type 2173/2178/2198) Volume 2: Hardware Maintenance Manual June, 2000 We Want Your Comments! (Please see page 441)
  • Page 4 Copyright International Business Machines Corporation 1999, 2000. All rights reserved. Note to U.S. Government users–Documentation related to Restricted rights–Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 5: About This Manual

    This (Volume 2) manual contains service and reference information for the IBM Personal Computer 300 Series, the IBM Profession Workstation IntelliStation, and the IBM Aptiva (2173/2178/2198) Type computers listed in front of this manual. For other type PC300/700, IntelliStation computers, refer to...
  • Page 6 Anweisung ausführen. Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione. Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 7: Related Publications

    Related publications The following publications are available for IBM products. For more information, contact IBM or an IBM Authorized Dealer. For Information About See Publication PC300/700 and IntelliStation IBM Personal Computer computers - Volume 1 HMM Hardware Maintenance Manual Volume 1 (S83G-7789) PC300 and IntelliStation IBM Personal Computer...
  • Page 8 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 9: Table Of Contents

    ....IBM PC Enhanced Diagnostics error codes . . . PC 300 - 6268/6278/6288/6338 Aptiva - 2173 . . . 21 General checkout ....24 Diagnostics and test information .
  • Page 10 ... Notices ..... viii IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 11: Ibm Pc Enhanced Diagnostics Error Codes

    IBM PC Enhanced Diagnostics error codes Refer to the following Diagnostic Error Codes when using the IBM PC Enhanced Diagnostics test. See “Diagnostic and test information” section for information about the IBM PC Enhanced Diagnostics program. In the following index, “X” can represent any number. Diagnostic Error Code FRU/Action 000-000-XXX...
  • Page 12 2. Flash the system error 3. System board 001-032-XXX 1. System board System Device Controller failure 001-034-XXX 1. Reboot the system System Device Buffer 2. Flash the system Allocation failure 3. Run memory test 4. System board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 13 Diagnostic Error Code FRU/Action 001-035-XXX 1. System board System Device Reset condition detected 001-036-XXX 1. System board System Register error 001-038-XXX 1. Adapter card System Extension failure 2. System board 001-039-XXX 1. Flash the system System DMI data structure 2. System board error 001-040-XXX 1.
  • Page 14 2. System board 001-293-XXX 1. Battery System CMOS Battery 2. System board 001-298-XXX 1. Flash the system System RTC date/time 2. System board update failure 001-299-XXX 1. System board System RTC periodic interrupt failure IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 15 Diagnostic Error Code FRU/Action 001-300-XXX 1. System board System RTC Alarm failure 001-301-XXX 1. Flash the system System RTC Century byte 2. System board error 005-000-XXX 1. No action Video Test Passed 005-00X-XXX 1. Video card, if Video error installed 2.
  • Page 16 006-197-XXX 1. Make sure Diskette interface test component that is warning called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4. Component under test IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 17 Diagnostic Error Code FRU/Action 006-198-XXX 1. If a component is Diskette interface test called out, make sure aborted it is enabled and/or connected 2. Flash the system and re-test 3. Go to “Undetermined problem” section. 006-199-XXX 1. Go to “Undetermined Diskette interface test failed, problem”...
  • Page 18 Configuration/Setup error 2. Flash the system 3. System board 014-03X-XXX 1. System board 014-04X-XXX Parallel port failure 014-195-XXX 1. Information Parallel port Test aborted by 2. Re-start the test, if user need to IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 19 Diagnostic Error Code FRU/Action 014-196-XXX 1. Depress F3 to review Parallel port test halt, error the log file. threshold exceeded 2. Re-start the test to reset the log file. 014-197-XXX 1. Make sure Parallel port test warning component that is called out is enabled and/or connected 2.
  • Page 20 PCI Card Test aborted by 2. Re-start the test, if user need to 018-196-XXX 1. Depress F3 to review PCI Card test halt, error the log file. threshold exceeded 2. Re-start the test to reset the log file. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 21 Diagnostic Error Code FRU/Action 018-197-XXX 1. Make sure PCI Card test warning component that is called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 018-198-XXX 1. If a component is PCI Card test aborted called out, make sure it is enabled and/or...
  • Page 22 2. Flash the system and re-test 3. Go to “Undetermined problem” section. 025-199-XXX 1. Go to “Undetermined IDE interface test failed, problem” section. cause unknown 2. Flash the system and re-test 3. Replace component under function test. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 23 Diagnostic Error Code FRU/Action 030-000-XXX 1. No action SCSI interface Test Passed 030-00X-XXX 1. SCSI signal cable 030-01X-XXX 2. Check power supply SCSI interface failure 3. SCSI device 4. SCSI adapter card, if installed 5. System board 030-027-XXX 1. SCSI signal cable SCSI interface 2.
  • Page 24 4. System board 071-04X-XXX 1. Run Setup Audio port failure 2. Audio card, if installed 3. System board 071-195-XXX 1. Information Audio port Test aborted by 2. Re-start the test, if user need to IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 25 Diagnostic Error Code FRU/Action 071-196-XXX 1. Depress F3 to review Audio port test halt, error the log file. threshold exceeded 2. Re-start the test to reset the log file. 071-197-XXX 1. Make sure Audio port test warning component that is called out is enabled and/or connected 2.
  • Page 26 4. Component under test 086-198-XXX 1. If a component is Mouse Port interface test called out, make sure aborted it is enabled and/or connected 2. Flash the system and re-test 3. Go to “Undetermined problem” section. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 27 Diagnostic Error Code FRU/Action 086-199-XXX 1. Go to “Undetermined Mouse Port interface test problem” section. failed, cause unknown 2. Flash the system and re-test 3. Replace component under function test. 089-000-XXX 1. No action Microprocessor Test Passed 089-XXX-XXX 1. Microprocessor(s) Microprocessor failure 2.
  • Page 28 175-197-XXX 1. Make sure Thermal Sensor(s) test component that is warning called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4. Component under test IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 29 Diagnostic Error Code FRU/Action 175-198-XXX 1. If a component is Thermal Sensor(s) test called out, make sure aborted it is enabled and/or connected 2. Flash the system and re-test 3. Go to “Undetermined problem” section. 175-199-XXX 1. Go to “Undetermined Thermal Sensor(s) test problem”...
  • Page 30 1. Run Setup to enable Monitor DDC self test failure 2. Cable 3. Monitor 4. Video card 5. System board 415-000-XXX 1. No action Modem Test Passed 415-XXX-XXX 1. Remove the Modem Modem error and re-test the system IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 31: Pc 300 - 6268/6278/6288/6338 Aptiva - 2173

    Symptom-to-FRU indexes, undetermined problem, model tables, and parts listings for the IBM PC 300, type 6268/6278/6288/6338 and Aptiva, type 2173 computer. Note Service information is the same for types 6268, 6278, 6288/6338, and 2173 computers, unless specifically identified as type 6288/6338 which is the desktop computer.
  • Page 32 ....72 Front panel ....73 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 33 ....Special tools ....PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 34: General Checkout

    – Power-off the computer and all external devices. – Check all cables and power cords. – Make sure the system board is seated properly. – Set all display controls to the middle position. (Step 001 continues) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 35 Enhanced Diagnostics” on page 34. If the test stops and you cannot continue, replace the last device tested. If the computer has incorrect keyboard responses, go to “Keyboard” on page 28. (Step 003 continues) PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 36 003 (continued) If the printer has incorrect responses, go to “Printer” on page 28. If the display has problems such as jittering, rolling, shifting, or being out of focus, go to “Display” on page 31. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 37: Module Test Menu And Hardware Configuration Report

    Use the procedure in “Undetermined problem” on page 102 to find the problem. If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined problem” on page 102. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 38: Keyboard

    If the diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 39: Power Supply

    Power Supply connectors microprocessor(s) connection 3. Check the power cord Power Cord for proper continuity. 4. Check the power-on Power-on Switch switch for continuity. If the above are correct, check the following voltages. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 40: 20-Pin Main Power Supply Connection

    Ground PS-ON DC Remote Enable Ground Ground Ground not used not used +5 V dc +5 V dc If the voltages are not correct, and the power cord is good, replace the power supply. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 41: Display

    These sounds, display patterns, and odors are normal; do not replace any parts. If you are unable to correct the problem, go to “Undetermined problem” on page 102. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 42: Diagnostics And Test Information

    POST or to indicate that the tests detect an error. One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 43: Error Code Format

    RDDDPLSCB QEET Test state Error code Extension Qualifier Bus ( =internal 1=external) Capacity of the device Slot number of the device LUN (usually PUN (SCSI ID #) Device Number Reserved Digit (usually PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 44: Ibm Pc Enhanced Diagnostics

    3. Insert the IBM PC Enhanced Diagnostics Diskette into diskette drive A. 4. Power-on the system. The initial diagnostics menu will be displayed. Navigating through the diagnostic programs Use either the mouse or the keyboard to navigate through the Enhanced Diagnostics program. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 45: Running Diagnostic Tests

    Board Layout section to reference the memory sockets, or select F1 twice to load the Online Manual and select Chapter 11 'SIMM/DIMM Locator'. Follow the steps below to locate the IBM PC Enhanced Memory Diagnostics test options. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 46: Alert On Lan Test

    Represents the type of error encountered. DeviceID: Contains the component's unit-id which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific DIMM, or a device on the PCI bus. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 47: Hard File Smart Test

    3. Select Hard Drives - NORMAL TEST to run a complete hard file test. 4. Select Hard Drives - PRESENCE TEST to run a test to check the drive controller and report any SMART information that the drive has detected. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 48: Quick And Full Erase - Hard Drive

    When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board. To run this utility: IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 49: Viewing The Test Log

    BIOS is not as BIOS. expected. Perform boot Not able to find block recovery. expected DMI Replace the information from system board. BIOS. Memory controller chipset vendor ID does not match expected value. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 50 User stopped Restart test. user test. Note: "Y" is the SIMM/DIMM socket number. Use the System Board Layouts section in the latest PC 300/700, IntelliStation Hardware Maintenance Manual, HMM, to reference the memory sockets. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 51: Setup Utility Program

    Check the configuration and the boot sequence in ensure the start-up drive is configuration. in the boot sequence. No operating system Install an operating system installed on the boot drive. on the boot drive. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 52: When To Use The Low-Level Format Program

    2. Format the hard disk using your operating system. (The commands vary with the operating system. Refer to your operating-system manual for instructions.) 3. Install the operating system. You are now ready to restore the files. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 53: Product Description

    The PC 300 Type 6268/6278/6288/6338 computers are available in 4 x 4, (Four drive bays, four I/O adapter slots) as desktop and micro-tower models. The IBM Aptiva Type 2173 computer is available in 4 x 4 micro-tower models only. Note...
  • Page 54 Actual sound pressure levels in your location might differ from the average values stated because of room reflections and other nearby noise sources. The declared sound power levels indicate an upper limit, below which a large proportion of machines will operate. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 55: Specifications Type 6268/6278/2173

    Figures above are a system fully populated with options. Maximum power and heat specifications are based on the 145-watt maximum capacity of the system power supply. For additional information, see the ISO Supplier's Declaration available from IBM. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 56: Specifications Type 6288/6338

    Figures above are a system fully populated with options. Maximum power and heat specifications are based on the 145-watt maximum capacity of the system power supply. For additional information, see the ISO Supplier's Declaration available from IBM. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 57: Additional Service Information

    Additional service information The following additional service information supports the PC 300 types 6268, 6278, 6288, 6338, and the Aptiva type 2173 computer. “Replacing a processor” “Replacing a system board” on page 48 “Security features” on page 48 “Passwords” on page 48 “Vital product data”...

  • Page 58: Replacing A System Board

    Power-on Password Administrator Password Operating System Password Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program” on page 41 for information about running the Setup Utility. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 59: Power-On Password

    It is necessary to move the jumper back to the previous position. 5. Remind the user to enter a new password when service is complete. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 60: Administrator Password

    SSCD provided with the system. A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 61: Alert On Lan

    Operating system or POST hang condition Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 62: Hard Disk Drive Jumper Settings

    Hard disk drive jumper settings IDE hard disk drives for the PC 300 series and the Aptiva 2173 computers use jumpers to set the drives as primary (master) or secondary (slave). Attention For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings.

  • Page 63: Cd-Rom Drive Jumper Settings

    : : : FRU 06H5906 4X CD-ROM : : : FRU 06H7654 6X CD-ROM 8X CD-ROM 6X PD/CD-ROM 16X Max CD-ROM 24X Max CD-ROM 32X Max CD-ROM 40X Max CD-ROM 48X Max CD-ROM PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 64: Bios Levels

    Sources for obtaining the latest level BIOS available. 1. IBM PC Company Home Page http://www.ibm.com/pc/us/ 2. PC PartnerInfo-Technical Database (CTSTIPS.NSF) 3. HelpCenter 4. Levels 1 and 2 Support To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure” on page 55. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 65: Flash (Bios/Vpd) Update Procedure

    (BIOS/VPD) update procedure. 9. When you are instructed to reboot the computer, power-off the computer and move the Boot Block jumper or switch to the normal position. Then, replace the cover and power-on the computer. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 66: Power Management

    At each level, you can define the amount of energy savings by specifying values for the following options: System Power: – Select On for the computer to remain on. – Select Off for the computer to shut down. Processor Speed: IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 67: Setting Automatic Hardware Power Management Features

    Serial Port Ring Detect: With this feature set to Enabled and an external modem connected to serial port (COM1), the computer will turn on automatically when a ring is detected on the modem. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 68: Network Settings

    Utility program menu. 6. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu. 7. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 69: Wake On Lan

    7. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu. 8. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 70: System Board Memory

    Supported memory configuration DIMM sizes of 32 MB, 64 MB, 128 MB, and 256 MB are acceptable. Start filling DIMM socket 0, then 1. Use 3.3 V unbuffered 100 MHz. SDRAM Non-Registered DIMMs only. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 71: Computer Exploded View (Type 6268/6278/2173)

    Computer exploded view (Type 6268/6278/2173) I/O connectors and removal procedures for the cover, front bezel, EMC shield, CD-ROM drive, front panel, ZIP drive, hard drive, HD/fan/speaker bracket, and power supply are on the following pages. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 72: Input/Output Connectors

    Input/Output connectors IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 73: Cover Removal

    2. Make sure bottom cover slots are engaged on the chassis. 3. Slide cover forward to engage the front cover slots onto the chassis flange. 4. Install the three cover thumb screws. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 74: Front Bezel

    Front bezel EMC shield IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 75: Cd-Rom Drive Removal

    Blue connector of cable to the system board Black connector to the master device Gray connector to the slave device Route the signal cables next to the hard drive and toward the bottom of the diskette drive housing. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 76: Front Panel

    4. Next, pull apart the top two latches from inside the panel while pulling the panel out. 5. To remove the front panel, pivot the bottom of the panel out and down at the same time. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 77: Zip Drive Removal

    2. Remove the signal and power cables from top of the hard drive. 3. When replacing the hard drive, remove the drive rails from the old drive and install them on the new drive. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 78: Hd/Fan/Speaker Bracket Removal

    2. Disconnect the speaker and fan cables from the system board. 3. Remove the two bracket screws at bottom of chassis. 4. Lift the bracket up then pull the bracket out from front of chassis. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 79: Power Supply Removal

    2. Remove the thumb screw from the rear of the power supply 3. Push in on the tab then, push up on the power supply bracket and swing it out to disengage the bracket from the chassis. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 80: Computer Exploded View (Type 6288/6338)

    Computer exploded view (Type 6288/6338) I/O connectors and removal procedures for the cover, front panel, front bezel, diskette/hard drive bracket, CD-ROM drive, and power supply are on the following pages. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 81: Input/Output Connectors

    Input/Output connectors Serial 2 Parallel Monitor SVGA Serial 1 USB 1 Headphone/ Line Out Monitor Mouse USB 2 Microphone Line In Keyboard PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 82: Cover Removal

    2. Make sure bottom cover slots are engaged on the chassis. 3. Slide cover forward to engage the front cover slots onto the chassis. 4. Install the three cover thumb screws. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 83: Front Panel

    Push up on the left and right bottom tabs, if necessary, to get the tabs in the holes of the chassis. 2. Push the top of the panel toward the chassis until the three top latches lock in place. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 84: Front Bezel

    3. Remove the two top screws securing the bracket. 4. Slide bracket toward the back of the chassis to unlatch it from the chassis. 5. Lift the bracket out of the chassis. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 85: Cd-Rom Drive Removal

    PCI adapter slots. Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD-ROM drive. Do not route the CD-ROM cable near the system board I/O connectors. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 86: Power Supply Removal

    2. Remove the air duct. 3. Disconnect the power supply connectors. 4. Remove the four screws securing the power supply to the chassis. 5. Move power supply inward, then lift out of the chassis. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 87: System Board Layout

    System board layout PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 88: System Board Locations

    Internal Speaker connector CD Audio connector Telephony connector Microphone connector Serial 2 connector (COM B) Line In connector Line Out connector Serial 1 connector (COM A) Parallel connector Display connector USB connectors Mouse/Keyboard connectors IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 89: System Board Jumper Settings

    1-2 (D) Normal Mode Processor Speed Settings Processor speed for the PC 300 type 6268, 6278, 6288/6338, and Aptiva type 2173 computers are fixed and are determined by the processor. There are no settings required. Diskette Write Access Diskette Write Enable and Write Protect options are changed in the Setup Configuration.

  • Page 90: Symptom-To-Fru Index

    Enable Power on Status in setup. See “Setup Utility program” on page 41. 2. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 91: Beep Symptoms

    3. System Board 3-1-X 1. System Board DMA register failed. 3-2-4 1. System Board Keyboard controller failed. 2. Keyboard 3-3-4 1. Video Adapter Screen initialization failed. (if installed) 2. System Board 3. Display PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 92: No Beep Symptoms

    To enable Beep and memory count and checkpoint code display when a successful POST occurs: Enable Power on Status in setup. See “Setup Utility program” on page 41. Symptom/Error FRU/Action No beep during POST but 1. System Board computer works correctly. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 93 Symptom/Error FRU/Action No beep during POST. 1. See “Undetermined problem” on page 102. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Riser Card 6. Power Cord 7. Power Supply PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 94: Post Error Codes

    Internal cache test error. 2. L2 Cache Memory 3. System Board 1. System Board Real-time clock failure. 1. Run Setup Bad CMOS battery. 2. CMOS Backup Battery (See page “Safety information” on page 434.) 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 95 2. Processor 1. Run Setup. Check to Alert on LAN error see that Ethernet and Alert on LAN are enabled. 2. System Board 17X, 18X 1. C2 Security PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 96 Not listed above. 201, 20X 1. Run Enhanced Diag. Memory data error. Memory Test 2. Memory Module 3. System Board 1. Unsupported Memory 1. L2 Cache Memory External cache test error. 2. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 97 1. Diskette drive configuration error or wrong diskette drive type, run Setup Configuration. 1. Diskette Drive Not listed above. 2. System Board 3. External Drive Adapter 4. Diskette Drive Cable 5. Power Supply PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 98 2. System Board 1116 1. Run Enhanced Interrupt error. Diagnostics 1117 1. Run Enhanced Failed baud rate test. Diagnostics 1162 1. Run Configuration Serial port configuration 2. Serial Adapter error. (if installed) 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 99 1. See “Power supply” 1781 (Disk Drive 1) on page 29. 1782 (Disk Drive 2) 2. Hard Disk Drive 1783 (Disk Drive 3) 3. System Board 4. Hard Disk Cable 5. Power Supply PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 100 1. Network Attached? Check for missing wrap 2. LF Translator or terminator plug on the 3. Cable Problem adapter. 4. PC Network Adapter 30XX 1. PC Network Adapter 2. LF Translator 3. Cable Problem? IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 101 1. Page Printer Adapter 78XX 1. High Speed Adapter 79XX 1. 3117 Adapter 80XX 1. PCMCIA Adapter 84XX 1. Speech Adapter 2. Speech Control Assy. 8601, 8602 1. Pointing Device (Mouse) 2. System Board PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 102 10138, 10139, 10140 10141, 10142, 10143 10144, 10145, 10146 10147, 10148, 10149 10150, 10151, 10152 10153 1. Data/Fax Modem 2. System Board 101XX 1. Modem Adapter/A Not listed above. 2. Data/Fax Modem 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 103 ESDI drive D seek error. Diagnostics 10482 1. Run Enhanced Drive select Diagnostics acknowledgement bad. 106X1 1. Check Configuration 2. Ethernet Adapter 10635 1. Power-off computer, wait ten seconds; then power-on the computer. 2. Ethernet Adapter PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 104 1. FaxConcentrator Adapter 164XX 1. 120 MB Internal Tape Drive 2. Diskette Cable 3. System Board 16500 1. 6157 Tape Attachment Adapter 16520, 16540 1. 6157 Streaming Tape Drive 2. 6157 Tape Attachment Adapter IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 105 206XX 1. SCSI-2 Adapter 2. Any SCSI Device 3. System Board 208XX 1. Any SCSI Device Verify there are no duplicate SCSI ID settings on the same bus. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 106 If an external device, and Drive power-on LED is off, check 2. SCSI Adapter or external voltages. System Board 3. SCSI Cable 218XX 1. Changer Check for multi CD tray, or juke box. 219XX 1. SCSI Communications Device IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 107 27563, 27564 1. External Power Control 2. ServerGuard Adapter 275XX 1. Update Diagnostic Software 27801 to 27879 1. Personal Dictation System Adapter 2. System Board 27880 to 27889 1. External FRU (Speaker, Microphone) PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 108 POST Error Code FRU/Action Possible hard disk drive I999030X Hard disk reset failure. problem, see “Hard disk drive boot error” on page 41. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 109: Miscellaneous Error Messages

    Flashing cursor with an 1. System Board otherwise blank display. 2. Primary Hard Disk Drive 3. Hard Disk Drive Cable Incorrect memory size 1. Run the Memory during POST. tests. 2. Memory Module 3. System Board PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 110 Self-Test OK? 2. External Device 3. Cable 4. System Board Serial or parallel port device 1. External Device failure (adapter port). Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 111 Message/Symptom FRU/Action Some or all keys on the 1. Keyboard keyboard do not work. 2. Keyboard Cable 3. System Board PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 112: Undetermined Problem

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing a system board” on page 48. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 113: Model Tables - Country/Region/Language

    Note These model tables are for the PC 300 models only. For Aptiva type 2173 models, please refer to the IBM on-line site, www.ibm.com/pc/ In most cases, country or language designation will be identified by the last digit of the model number. Some models might be listed twice, as X and (J), for Country/Language identification.

  • Page 114: Type/Model Configuration Tables (6268/6278/6288/6338)

    For 40X Max CD-ROM drives, the disk hub and disk edge speeds are 17 and 40. Note These model tables are for the PC 300 models only. For Aptiva type 2173 models, please refer to the IBM on-line site, www.ibm.com/pc/ Table Page...
  • Page 115 PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 116 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 117 PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 118 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 119 PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 120 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 121 PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 122 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 123 Notes: PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 124: Parts (Type 6268/6278/2173)

    Parts (Type 6268/6278/2173) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 125: Parts Listing

    When referring to hard-disk-drive capacity, GB means 1 000 000 000 bytes; total user-accessible capacity may vary depending on operating environment. MHz measures internal clock speed of the microprocessor only; not application performance. Many factors affect application performance. PC 300 - 6268/6278/6288/6338 Aptiva - 2173...
  • Page 126 01N1961 Name Plate-Aptiva (Aptiva 2173 only) 01N3057 Name Plate (6268, 6278) 37L2509 Power Button (6268, 6278, 2173) 10K1701 Speakers - Set (Aptiva 2173 only) 01N1845 Speaker Brick-Power module (China) 20L2174 (Aptiva 2173 only) Speaker Brick-Power module 20L2172 (HongKong) (Aptiva 2173 only)

  • Page 127: Parts (Type 6288/6338)

    Parts (Type 6288/6338) PC 300 - 6268/6278/6288/6338 Aptiva - 2173...

  • Page 128: Parts Listing

    10L6145 Nameplate, PC 300 GL (6288, 6338) 00N6083 Power Button (6288, 6338) 10K1705 Speaker 20L2168 Speaker with Cable Assembly 01K4909 URM retainer Kit 33L4521 X-wide upper bay bezel 10K1707 X-wide lower bay bezel 10K1709 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 129 Keyboards - Rapid Access II (Aptiva Type 2173) China 37L2590 Hong Kong 37L2611 Keyboards - PCNext Lite (PC 300 Type 6268/6278/6288/6338) Arabic 37L2518 Belgian-French 37L2519 Belgian-UK 37L2520 Brazil/Portugal 28L1826 Bulgarian 37L2521 Chinese 37L2548 Czech 37L2522 Danish 37L2523 Dutch 37L2524 French...

  • Page 130: Special Tools

    Display and monitor information is separately available and is listed under “Related publications” on page v. Special tools The following tools are required to service these computers: A volt-ohm meter, IBM P/N 73G5404 Wrap Plug, IBM P/N 72X8546 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 131: Pc 300 - 6563/6593/6564/6574 Aptiva - 2178/2198

    Symptom-to-FRU indexes, undetermined problem, model tables, and parts listings for the IBM PC 300, type 6563/6593/6564/6574 computer and the IBM Aptiva type 2178/2198 computer. Note Service information is the same for PC 300 types...
  • Page 132 ... Power supply removal ... . Computer exploded view (Type 6564/6574/2178/2198) ... . . IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 133 ....Special tools ....PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 134: General Checkout

    – Power-off the computer and all external devices. – Check all cables and power cords. – Make sure the system board is seated properly. – Set all display controls to the middle position. (Step 001 continues) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 135 Enhanced Diagnostics” on page 134. If the test stops and you cannot continue, replace the last device tested. If the computer has incorrect keyboard responses, go to “Keyboard” on page 128. (Step 003 continues) PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 136 003 (continued) If the printer has incorrect responses, go to “Printer” on page 128. If the display has problems such as jittering, rolling, shifting, or being out of focus, go to “Display” on page 131. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 137: Module Test Menu And Hardware Configuration Report

    Use the procedure in “Undetermined problem” on page 201 to find the problem. If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined problem” on page 201. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 138: Keyboard

    If the diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 139: Power Supply

    Power Supply connectors microprocessor(s) connection 3. Check the power cord Power Cord for proper continuity. 4. Check the power-on Power-on Switch switch for continuity. If the above are correct, check the following voltages. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 140: 20-Pin Main Power Supply Connection

    Ground PS-ON DC Remote Enable Ground Ground Ground not used not used +5 V dc +5 V dc If the voltages are not correct, and the power cord is good, replace the power supply. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 141: Display

    These sounds, display patterns, and odors are normal; do not replace any parts. If you are unable to correct the problem, go to “Undetermined problem” on page 201. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 142: Diagnostics And Test Information

    POST or to indicate that the tests detect an error. One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 143: Error Code Format

    RDDDPLSCB QEET Test state Error code Extension Qualifier Bus ( =internal 1=external) Capacity of the device Slot number of the device LUN (usually PUN (SCSI ID #) Device Number Reserved Digit (usually PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 144: Ibm Pc Enhanced Diagnostics

    3. Insert the IBM PC Enhanced Diagnostics Diskette into diskette drive A. 4. Power-on the system. The initial diagnostics menu will be displayed. Navigating through the diagnostic programs Use either the mouse or the keyboard to navigate through the Enhanced Diagnostics program. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 145: Running Diagnostic Tests

    Board Layout section to reference the memory sockets, or select F1 twice to load the Online Manual and select Chapter 11 'SIMM/DIMM Locator'. Follow the steps below to locate the IBM PC Enhanced Memory Diagnostics test options. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 146: Alert On Lan Test

    Represents the type of error encountered. DeviceID: Contains the component's unit-id which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific DIMM, or a device on the PCI bus. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 147: Hard File Smart Test

    3. Select Hard Drives - NORMAL TEST to run a complete hard file test. 4. Select Hard Drives - PRESENCE TEST to run a test to check the drive controller and report any SMART information that the drive has detected. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 148: Quick And Full Erase - Hard Drive

    When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board. To run this utility: IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 149: Viewing The Test Log

    BIOS is not as BIOS. expected. Perform boot Not able to find block recovery. expected DMI Replace the information from system board. BIOS. Memory controller chipset vendor ID does not match expected value. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 150 Test aborted by User stopped Restart test. user test. Note: "Y" is the SIMM/DIMM socket number. Use the System Board Layouts section in the latest Hardware Maintenance Manual, HMM, to reference the memory sockets. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 151: Setup Utility Program

    Check the configuration and the boot sequence in ensure the start-up drive is configuration. in the boot sequence. No operating system Install an operating system installed on the boot drive. on the boot drive. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 152: When To Use The Low-Level Format Program

    2. Format the hard disk using your operating system. (The commands vary with the operating system. Refer to your operating-system manual for instructions.) 3. Install the operating system. You are now ready to restore the files. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 153: Product Description

    Product description The PC 300 Type 6563/6593/6564/6574 and Aptiva 2178/2198 computers are available in 4 x 4, (Four drive bays, four I/O adapter slots) as desktop and micro-tower models. Note Service information is the same for PC 300 types 6563/6564/6574 and Aptiva 2178/2198 computers,...

  • Page 154: Specifications Type 6563/6593

    Figures above are a system fully populated with options. Maximum power and heat specifications are based on the 145-watt maximum capacity of the system power supply. For additional information, see the ISO Supplier's Declaration available from IBM. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 155: Specifications Type 6564/6574 Aptiva 2178/2198

    Figures above are a system fully populated with options. Maximum power and heat specifications are based on the 145-watt maximum capacity of the system power supply. For additional information, see the ISO Supplier's Declaration available from IBM. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 156: Additional Service Information

    Additional service information The following additional service information supports the PC 300 types 6563/6593, 6564, and 6574 and the Aptiva type 2178/2198 computer. “Replacing a processor” “Replacing a system board” on page 147 “Security features” on page 147 “Passwords” on page 147 “Vital product data”...

  • Page 157: Replacing A System Board

    Power-on Password Administrator Password Operating System Password Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program” on page 141 for information about running the Setup Utility. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 158: Power-On Password

    POST beeps, along with a 162 configuration error. 9. Reset the date and time and follow the on-screen instructions to reconfigure the computer. 10. Remind the user to enter a new password when service is complete. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 159: Administrator Password

    SSCD provided with the system. A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 160: Alert On Lan

    Operating system or POST hang condition Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 161: Hard Disk Drive Jumper Settings

    For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings. IDE hard disk drive settings Primary (Master) Hard Disk Drive Secondary (Slave) Hard Disk Drive IDE Drives PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 162: Cd-Rom Drive Jumper Settings

    2X CD-ROM : : : FRU 06H5906 4X CD-ROM : : : FRU 06H7654 6X CD-ROM 8X CD-ROM 6X PD/CD-ROM 16X Max CD-ROM 24X Max CD-ROM 32X Max CD-ROM 40X Max CD-ROM 48X Max CD-ROM IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 163: Bios Levels

    1. IBM PC Company Home Page http://www.ibm.com/pc/us/ 2. PC PartnerInfo-Technical Database (CTSTIPS.NSF) 3. HelpCenter 4. Levels 1 and 2 Support To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure” on page 154. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 164: Flash (Bios/Vpd) Update Procedure

    8. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure. 9. When you are instructed to reboot the computer, power-off the computer and move the CMOS switch to the off position. Then, replace the cover and power-on the computer. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 165: Power Management

    At each level, you can define the amount of energy savings by specifying values for the following options: System Power: – Select On for the computer to remain on. – Select Off for the computer to shut down. Display: PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 166: Setting Automatic Hardware Power

    Wake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically. This can be either a single event or a daily event. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 167: Network Settings

    6. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu. 7. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 168: Wake On Lan

    Utility program menu. 7. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu. 8. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 169: System Board Memory

    Maximum Supported memory configuration DIMM sizes of 64 MB, 128 MB, and 256 MB are acceptable. Start filling DIMM socket 0, then 1. Use 3.3 V unbuffered 133 MHz. SDRAM Non-Registered DIMMs only. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 170: Computer Exploded View (Type 6563/6593)

    Computer exploded view (Type 6563/6593) I/O connectors and removal procedures for the cover, front panel, front bezel, diskette/hard drive bracket, CD-ROM drive, and power supply are on the following pages. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 171: Input/Output Connectors

    Input/Output connectors Serial 2 Parallel Monitor SVGA Serial 1 Headphone/ USB 1 Line Out Monitor Mouse USB 2 Microphone Line In Keyboard PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 172: Cover Removal

    2. Make sure bottom cover slots are engaged on the chassis. 3. Slide cover forward to engage the front cover slots onto the chassis. 4. Install the three cover thumb screws. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 173: Front Panel

    Push up on the left and right bottom tabs, if necessary, to get the tabs in the holes of the chassis. 2. Push the top of the panel toward the chassis until the three top latches lock in place. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 174: Front Bezel

    3. Remove the two top screws securing the bracket. 4. Slide bracket toward the back of the chassis to unlatch it from the chassis. 5. Lift the bracket out of the chassis. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 175: Cd-Rom Drive Removal

    PCI adapter slots. Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD-ROM drive. Do not route the CD-ROM cable near the system board I/O connectors. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 176: Power Supply Removal

    2. Remove the air duct. 3. Disconnect the power supply connectors. 4. Remove the four screws securing the power supply to the chassis. 5. Move power supply inward, then lift out of the chassis. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 177: Computer Exploded View (Type 6564/6574/2178/2198)

    Computer exploded view (Type 6564/6574/2178/2198) I/O connectors and removal procedures for the cover, front bezel, EMC shield, CD-ROM drive, front panel, ZIP drive, hard drive, HD/fan/speaker bracket, and power supply are on the following pages. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 178: Input/Output Connectors

    Input/Output connectors Serial 2 Serial 1 Mouse Keyboard USB 2 USB 1 Line In Headphone/ Line Out Microphone Parallel SVGA Monitor DVI Monitor IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 179: Cover Removal

    2. Make sure bottom cover slots are engaged on the chassis. 3. Slide cover forward to engage the front cover slots onto the chassis flange. 4. Install the three cover thumb screws. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 180: Front Bezel

    Front bezel EMC shield IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 181: Cd-Rom Drive Removal

    Blue connector of cable to the system board Black connector to the master device Gray connector to the slave device Route the signal cables next to the hard drive and toward the bottom of the diskette drive housing. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 182: Front Panel

    4. Next, pull apart the top two latches from inside the panel while pulling the panel out. 5. To remove the front panel, pivot the bottom of the panel out and down at the same time. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 183: Zip Drive Removal

    2. Remove the signal and power cables from top of the hard drive. 3. When replacing the hard drive, remove the drive rails from the old drive and install them on the new drive. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 184: Hd/Fan/Speaker Bracket Removal

    2. Disconnect the speaker and fan cables from the system board. 3. Remove the two bracket screws at bottom of chassis. 4. Lift the bracket up then pull the bracket out from front of chassis. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 185: Power Supply Removal

    2. Remove the thumb screw from the rear of the power supply 3. Push in on the tab then, push up on the power supply bracket and swing it out to disengage the bracket from the chassis. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 186: System Board Layout

    System board layout IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 187: System Board Locations

    PCI 3 slot Internal Speaker connector AGP connector Midi port connector (Aptiva 2178/2198 only) Microphone connector Line Out connector Line In connector Parallel connector USB connectors Mouse/Keyboard connectors Serial connectors (COM 1, COM 2) PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 188: System Board Switch Settings

    Switches can either be in the Off or in the On position. Processor Speed Settings Processor speed for the PC 300 type 6563/6593, 6564, 6574 and Aptiva type 2178/2198 computers are fixed and are determined by the processor. There are no settings required.

  • Page 189: Symptom-To-Fru Index

    Enable Power on Status in setup. See “Setup Utility program” on page 141. 2. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 190: Beep Symptoms

    2. Memory Module 3. System Board 3-1-X 1. System Board DMA register failed. 3-2-4 1. System Board Keyboard controller failed. 2. Keyboard 3-3-4 1. Video Adapter Screen initialization failed. (if installed) 2. System Board 3. Display IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 191: No Beep Symptoms

    POST occurs: Enable Power on Status in setup. See “Setup Utility program” on page 141. Symptom/Error FRU/Action No beep during POST but 1. System Board computer works correctly. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 192 Symptom/Error FRU/Action No beep during POST. 1. See “Undetermined problem” on page 201. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Power Cord 6. Power Supply IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 193: Post Error Codes

    2. L2 Cache Memory 3. System Board 1. System Board Real-time clock failure. 1. Run Setup Bad CMOS battery. 2. CMOS Backup Battery (See page “Safety information” on page 434.) 3. System Board PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 194 POST/BIOS. then perform the flash update. 2. Processor 1. Run Setup. Check to Alert on LAN error see that Ethernet and Alert on LAN are enabled. 2. System Board 17X, 18X 1. C2 Security IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 195 Not listed above. 201, 20X 1. Run Enhanced Diag. Memory data error. Memory Test 2. Memory Module 3. System Board 1. Unsupported Memory 1. L2 Cache Memory External cache test error. 2. System Board PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 196 3. System Board 1. Diskette drive configuration error or wrong diskette drive type, run Setup Configuration. 1. Diskette Drive Not listed above. 2. System Board 3. External Drive Adapter 4. Diskette Drive Cable 5. Power Supply IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 197 2. System Board 1116 1. Run Enhanced Interrupt error. Diagnostics 1117 1. Run Enhanced Failed baud rate test. Diagnostics 1162 1. Run Configuration Serial port configuration 2. Serial Adapter error. (if installed) 3. System Board PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 198 1780 (Disk Drive 0) 1. See “Power supply” 1781 (Disk Drive 1) on page 129. 1782 (Disk Drive 2) 2. Hard Disk Drive 1783 (Disk Drive 3) 3. System Board 4. Hard Disk Cable 5. Power Supply IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 199 1. Network Attached? Check for missing wrap 2. LF Translator or terminator plug on the 3. Cable Problem adapter. 4. PC Network Adapter 30XX 1. PC Network Adapter 2. LF Translator 3. Cable Problem? PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 200 1. Page Printer Adapter 78XX 1. High Speed Adapter 79XX 1. 3117 Adapter 80XX 1. PCMCIA Adapter 84XX 1. Speech Adapter 2. Speech Control Assy. 8601, 8602 1. Pointing Device (Mouse) 2. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 201 10138, 10139, 10140 10141, 10142, 10143 10144, 10145, 10146 10147, 10148, 10149 10150, 10151, 10152 10153 1. Data/Fax Modem 2. System Board 101XX 1. Modem Adapter/A Not listed above. 2. Data/Fax Modem 3. System Board PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 202 ESDI drive D seek error. Diagnostics 10482 1. Run Enhanced Drive select Diagnostics acknowledgement bad. 106X1 1. Check Configuration 2. Ethernet Adapter 10635 1. Power-off computer, wait ten seconds; then power-on the computer. 2. Ethernet Adapter IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 203 1. FaxConcentrator Adapter 164XX 1. 120 MB Internal Tape Drive 2. Diskette Cable 3. System Board 16500 1. 6157 Tape Attachment Adapter 16520, 16540 1. 6157 Streaming Tape Drive 2. 6157 Tape Attachment Adapter PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 204 206XX 1. SCSI-2 Adapter 2. Any SCSI Device 3. System Board 208XX 1. Any SCSI Device Verify there are no duplicate SCSI ID settings on the same bus. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 205 Drive power-on LED is off, check 2. SCSI Adapter or external voltages. System Board 3. SCSI Cable 218XX 1. Changer Check for multi CD tray, or juke box. 219XX 1. SCSI Communications Device PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 206 3. ServerGuard Adapter 27563, 27564 1. External Power Control 2. ServerGuard Adapter 275XX 1. Update Diagnostic Software 27801 to 27879 1. Personal Dictation System Adapter 2. System Board 27880 to 27889 1. External FRU (Speaker, Microphone) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 207 POST Error Code FRU/Action Possible hard disk drive I999030X Hard disk reset failure. problem, see “Hard disk drive boot error” on page 141. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 208: Miscellaneous Error Messages

    Flashing cursor with an 1. System Board otherwise blank display. 2. Primary Hard Disk Drive 3. Hard Disk Drive Cable Incorrect memory size 1. Run the Memory during POST. tests. 2. Memory Module 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 209 Self-Test OK? 2. External Device 3. Cable 4. System Board Serial or parallel port device 1. External Device failure (adapter port). Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 210 Message/Symptom FRU/Action Some or all keys on the 1. Keyboard keyboard do not work. 2. Keyboard Cable 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 211: Undetermined Problem

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing a system board” on page 147. PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 212: Model Tables - Country/Region/Language

    Model AP English w/Keyboard AP English w/o Keyboard Japan (Japanese) Hong Kong (AP English) Hong Kong (Chinese) China (Chinese) China (AP English) Thailand (Thai) Taiwan (Chinese) Taiwan (AP English) Korea (Korean) Korea (AP English) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 213: Type/Model Configuration Tables (6563/6564/6574)

    For 48X Max CD-ROM drives, the disk hub and disk edge speeds are 20X and 48X. Note These model tables are for the PC 300 models only. For Aptiva type and 2178/2198 models, please refer to the IBM on-line site, www.ibm.com/pc/ Table Page...
  • Page 214 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 215 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 216 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 217 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 218 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 219 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 220 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 221 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 222 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 223 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 224 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 225 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 226 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 227 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 228 Notes: IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 229: Parts (Type 6563, 6593)

    Parts (Type 6563, 6593) PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 230: Parts Listing

    33L2596 Cable - Hard Disk Cable, ATA 37L4525 Cable - Wake On Ring 76H7345 EMC Shield Kit for System Board 37L5095 Foot (4) 03K9655 EMC Shield for 5.25-inch Bay 20L3073 LED/Power Switch Assembly 37L5092 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 231 Savage4 Video Card -100 2xAGP 09N5898 Video Card 4xAGP Dongle 09N3435 S3 Diamond Video Card 10K2940 Speaker/Cable Assembly 01K4909 URM retainer Kit 33L4521 X-wide upper bay bezel 10K1707 X-wide lower bay bezel 10K1709 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 232: Parts (Type 6564/6574)

    Parts (Type 6564/6574) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 233: Parts Listing

    Power Supply Bracket 37L2502 Power Supply-145W 01K9870 Power Supply-145W (China) 36L8815 Power Supply-145W (Japan) 20L2314 Fan Duct 37L2512 Pentium III 450/100 MHz. 00N3878 Pentium III 500/100 MHz. 00N3879 Pentium III 533/133 MHz. 37L5708 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 234 Modem - Universal - EMEA and Asia 01N2834 Pacific South (6564) Mouse - 2 button (6574) 10L6145 Mouse - Scrollpoint (6564) 28L1865 Name Plate (6564, 6574) 37L2510 Power button (6564, 6574) 10K1701 URM retainer Kit 33L4521 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 235 37L2537 Slovakian 37L2538 Spanish 37L2539 Swed/Finn 37L2540 Swiss French/German 37L2541 Thailand 37L2550 Turkish (ID 179) 37L2542 Turkish (ID 440) 37L2543 UK English 37L2544 US English 37L2514 UK English (ISO Compliant) 37L2546 Yugoslavian 37L2545 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 236 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain 1339520 Switzerland 1339520 Switzerland (French, German) 14F0051 U.S. 93F2364 UK, Ireland 14F0033 Uruguay 36L8880 Yugoslavia 1339520 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 237: Parts (Type 2178/2198)

    Parts (Type 2178/2198) PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...

  • Page 238: Parts Listing

    Video card - 4xAGP W/32MB w/TV out 09N1708 Dongle for 4xAGP video card 09N3435 Aureal Audio Adapter 09N1661 Askey modem - domestic 09N1627 Askey modem - universal (2178) 09N1626 GVC modem - domestic primary 09N1678 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 239 Lithium Battery 33F8354 Microphone 01N1851 Miscellaneous Hardware Kit 20L3094 Mouse - Scrollpoint 28L1865 Mouse - Scrollpoint (2178-black) 28L1868 Name Plate (2178/2198) 01N3057 Name Plate (2178-black) 09N1750 Power Button 10K1701 URM retainer Kit 33L4521 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 240 Keyboards - Rapid Access II - Aptiva Type 2178/2198) Belgian-French 37L2612 Belgian-French (black) 37L2634 Belgian-UK 37L2596 Belgian-UK (black) 37L2618 Brazil/Portugal 37L2594 Brazil/Portugal (black) 37L2616 Chinese 37L2611 Chinese (black) 37L2633 Danish 37L2597 Danish (black) 37L2619 Dutch 37L2598 Dutch (black) 37L2620 French...

  • Page 241: Special Tools

    Display and monitor information is separately available and is listed under “Related publications” on page v. Special tools The following tools are required to service these computers: A volt-ohm meter, IBM P/N 73G5404 Wrap Plug, IBM P/N 72X8546 PC 300 - 6563/6593/6564/6574 Aptiva - 2178/2198...
  • Page 242 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 243: Pc 300 - 6565/6566

    PC 300 - 6565/6566 This section contains the general checkout procedures, additional service information, computer exploded view, Symptom-to-FRU indexes, undetermined problem, model tables, and parts listings for the IBM PC 300, type 6565/6566 computer. Note This manual and the diagnostic tests are intended to test only IBM products.
  • Page 244 ... . . Model tables - Country/Region/Language ..Type/Model configuration tables (6565/6566) Parts (Type 6565/6566) ... . . IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 245 Parts listing ....Special tools ....PC 300 - 6565/6566...

  • Page 246: General Checkout

    – Power-off the computer and all external devices. – Check all cables and power cords. – Make sure the system board is seated properly. – Set all display controls to the middle position. (Step 001 continues) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 247 001 (continued) – Insert the IBM PC Enhanced Diagnostics diskette into drive A. – Power-on all external devices. – Power-on the computer. – Check for the following response: 1. Readable instructions or the Main Menu. Note Type 6565/6566 computers default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST.
  • Page 248 003 (continued) If the printer has incorrect responses, go to “Printer” on page 240. If the display has problems such as jittering, rolling, shifting, or being out of focus, go to “Display” on page 243. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 249: Module Test Menu And Hardware Configuration Report

    Module test menu and hardware configuration report Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways: 1. At the start of the diagnostic tests, the Module Test Menu is displayed.

  • Page 250: Keyboard

    If the diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 251: Power Supply

    Power supply If the power-on indicator is not on, the power-supply fan is not running, or the computer will not power-off, do the following. Check/Verify FRU/Action 1. Verify that the Correct the voltage-selector switch voltage-selector switch is set for the correct setting.

  • Page 252: 20-Pin Main Power Supply Connection

    Ground PS-ON DC Remote Enable Ground Ground Ground not used not used +5 V dc +5 V dc If the voltages are not correct, and the power cord is good, replace the power supply. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 253: Display

    Display If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board. If the screen is not rolling, do the following to run the display self-test: 1.

  • Page 254: Diagnostics And Test Information

    POST or to indicate that the tests detect an error. One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 255: Error Code Format

    Note Type 6565/6566 computers default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs: 1.

  • Page 256: Ibm Pc Enhanced Diagnostics

    3. Insert the IBM PC Enhanced Diagnostics Diskette into diskette drive A. 4. Power-on the system. The initial diagnostics menu will be displayed. Navigating through the diagnostic programs Use either the mouse or the keyboard to navigate through the Enhanced Diagnostics program. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 257: Running Diagnostic Tests

    Use the cursor movement keys to navigate within the menus. The Enter key is used to select a menu item. The Esc key is used to back up to the previous menu. For online help select F1. Running diagnostic tests There are four ways to run the diagnostic tests: 1.

  • Page 258: Alert On Lan Test

    Represents the type of error encountered. DeviceID: Contains the component's unit-id which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific DIMM, or a device on the PCI bus. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 259: Hard File Smart Test

    Date: Contains the date on which the diagnostic test was run. Date is retrieved from CMOS and displayed using the YYYYMMDD format. ChkDigits: Contains a 2-digit check-digit value to ensure that: Diagnostics were run on the specified date Diagnostics were run on the specified IBM computer The diagnostic error code is recorded correctly...

  • Page 260: Quick And Full Erase - Hard Drive

    When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board. To run this utility: IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 261: Viewing The Test Log

    Select Utility Select Asset EEPROM Backup follow instructions on screen. Viewing the test log Errors reported by the diagnostic test will be displayed by the program as a failed test. To view details of a failure or to view a list of test results, do the following from any test category screen: Press F3 to activate the log File Press F3 again to save the file to diskette or F2 to...
  • Page 262 User stopped Restart test. user test. Note: "Y" is the SIMM/DIMM socket number. Use the System Board Layouts section in the latest PC 300/700, IntelliStation Hardware Maintenance Manual, HMM, to reference the memory sockets. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 263: Setup Utility Program

    Setup Utility program Attention A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

  • Page 264: When To Use The Low-Level Format Program

    2. Format the hard disk using your operating system. (The commands vary with the operating system. Refer to your operating-system manual for instructions.) 3. Install the operating system. You are now ready to restore the files. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 265: Product Description

    Product description The PC 300 Type 6565/6566 computer is available in 4 x 4, (Four drive bays, four I/O adapter slots, including an AGP socket) as desktop models. Security – Administrator password – Cover lock – Power-on password – Operating system password –...

  • Page 266: Specifications Type 6565/6566

    Figures above are a system fully populated with options. Maximum power and heat specifications are based on the 145-watt maximum capacity of the system power supply. For additional information, see the ISO Supplier's Declaration available from IBM. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 267: Additional Service Information

    Additional service information The following additional service information supports the PC 300 types 6565/6566. “Replacing a processor” “Replacing a system board” on page 258 “Security features” on page 258 “Passwords” on page 258 “Vital product data” on page 260 “Management Information Format (MIF)” on page 260 “Alert on LAN”...

  • Page 268: Replacing A System Board

    Power-on Password Administrator Password Operating System Password Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program” on page 253 for information about running the Setup Utility. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 269: Power-On Password

    Power-on password: A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered.

  • Page 270: Administrator Password

    SSCD provided with the system. A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 271: Alert On Lan

    The customer has the option to purchase serial number information and services from Retain-a-Group. It is the customer's responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file. Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced during hardware service.

  • Page 272: Hard Disk Drive Jumper Settings

    For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings. IDE hard disk drive settings Primary (Master) Hard Disk Drive Secondary (Slave) Hard Disk Drive IDE Drives IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 273: Cd-Rom Drive Jumper Settings

    CD-ROM drive jumper settings CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the drive connector labels or the figures below for the drive settings. AUDIO IDE INTERFACE DC INPUT R G G L 5V G G 12V See Jumper...

  • Page 274: Bios Levels

    Sources for obtaining the latest level BIOS available. 1. IBM PC Company Home Page http://www.ibm.com/pc/us/ 2. PC PartnerInfo-Technical Database (CTSTIPS.NSF) 3. HelpCenter 4. Levels 1 and 2 Support To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure” on page 265. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 275: Flash (Bios/Vpd) Update Procedure

    Flash (BIOS/VPD) update procedure Attention Refer to the information label located inside the system unit cover for any model-specific information. 1. Power-off the computer. 2. Insert the flash update diskette into drive A. 3. Power-on the computer. 4. When the Update Utility appears; select your country/keyboard, then press Enter.

  • Page 276: Power Management

    At each level, you can define the amount of energy savings by specifying values for the following options: System Power: – Select On for the computer to remain on. – Select Off for the computer to shut down. Processor Speed: IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 277: Setting Automatic Hardware Power

    Set the microprocessor to be disabled, or to run at 1, 10, 25, or 50 percent of its internal clock speed. Display: Set display to be disabled or to be reduced at these power states: – Standby: Screen is blank, but can be restored immediately when any activity is detected.

  • Page 278: Enhanced Security

    Enhanced Security is disabled and the computer is restarted. In a network environment, this might prevent certain functions from being performed on the computer. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 279: Network Settings

    Remote Administration is locked and cannot be unlocked until Enhanced Security is disabled and the computer is restarted. This prevents the system programs in the computer from being updated remotely. The configuration settings in the Configuration/Setup Utility program are protected and cannot be changed until the administrator password has been entered.

  • Page 280: Wake On Lan

    Utility program menu. 7. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu. 8. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 281: System Board Memory

    System board memory The following matrix cross-references the name of the computer (printed on the logo) and the size, speed, and type of memory modules supported in the computer. Computer Memory Module Name Size Speed Type PC 300 64 MB 133 MHz SDRAM Type...

  • Page 282: Computer Exploded View (Type 6565/6566)

    Computer exploded view (Type 6565/6566) I/O connectors and removal procedures for the cover, front panel, front bezel, EMC shield, diskette/hard drive bracket, CD-ROM drive, power supply, and optional pedestal are on the following pages. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 283: Input/Output Connectors

    Input/Output connectors Serial 2 Parallel Monitor SVGA Serial 1 Headphone/ USB 1 Line Out Monitor Mouse USB 2 Microphone Line In Keyboard PC 300 - 6565/6566...

  • Page 284: Cover Removal

    2. Make sure bottom cover slots are engaged on the chassis. 3. Slide cover forward to engage the front cover slots onto the chassis. 4. Install the three cover thumb screws. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 285: Front Panel

    Front panel To remove the front panel: 1. Remove the top cover. 2. Release the three top latches while gently pulling the top of the panel outward. 3. Keeping the panel at the same angle, gently pull the panel out from the bottom of the chassis. To install the front panel: 1.

  • Page 286: Front Bezel

    2. Remove the diskette and hard drive cables. 3. Remove the two top screws securing the bracket. 4. Slide bracket toward the back of the chassis to unlatch it from the chassis. 5. Lift the bracket out of the chassis. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 287: Cd-Rom Drive Removal

    CD-ROM drive removal To remove the CD-ROM drive: 1. Remove the top cover. 2. Remove the cables from the CD-ROM drive. 3. Remove two screws securing the CD-ROM drive. 4. Pull the CD-ROM drive out of the chassis. Note When connecting the CD-ROM Audio Cable, make sure the cable is routed along the system board near the PCI adapter slots.

  • Page 288: Power Supply Removal

    2. Pull out on the plastic tab underneath the pedestal and move the pedestal toward the tab end, then, pull the pedestal away from the cover. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 289: System Board Layout

    System board layout PC 300 - 6565/6566...

  • Page 290: System Board Locations

    PCI 1 slot PCI 2 slot PCI 3 slot Internal Speaker connector AGP connector Parallel connector Microphone connector Line Out connector Line In connector USB connectors Mouse/Keyboard connectors Serial connectors (COM 1, COM 2) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 291: System Board Switch Settings

    System board switch settings The following tables contain the switch (SW1) setting information. (D) indicates the default setting. Note Switch assembly 2 (SW2) switches should be in the off position. Diskette write access Switch (SW1-1) Diskette Access SW1-1 Write enabled Off (D) Write protected Clear CMOS Switch (SW1-2)

  • Page 292: Symptom-To-Fru Index

    Enable Power on Status in setup. See “Setup Utility program” on page 253. 2. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 293: Beep Symptoms

    Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-X One Beep A pause (or break) Two beeps A pause (or break) Any number of beeps Four continuous beeps Beep Symptom FRU/Action...

  • Page 294: No Beep Symptoms

    To enable Beep and memory count and checkpoint code display when a successful POST occurs: Enable Power on Status in setup. See “Setup Utility program” on page 253. Symptom/Error FRU/Action No beep during POST but 1. System Board computer works correctly. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 295 Symptom/Error FRU/Action No beep during POST. 1. See “Undetermined problem” on page 304. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Power Cord 6. Power Supply PC 300 - 6565/6566...

  • Page 296: Post Error Codes

    Internal cache test error. 2. L2 Cache Memory 3. System Board 1. System Board Real-time clock failure. 1. Run Setup Bad CMOS battery. 2. CMOS Backup Battery (See page “Safety information” on page 434.) 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 297 POST Error Code FRU/Action 1. Run Setup and verify Configuration mismatch. Configuration 2. Had a device been added, removed, changed location? If not, suspect that device. 3. Power-on external devices first, then power-on computer. 4. CMOS Backup Battery (See page “Safety information”...
  • Page 298 Not listed above. 201, 20X 1. Run Enhanced Diag. Memory data error. Memory Test 2. Memory Module 3. System Board 1. Unsupported Memory 1. L2 Cache Memory External cache test error. 2. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 299 POST Error Code FRU/Action 1. Run Setup. Check POST detected a base System Summary memory or extended menu for memory memory type error. type change. (See “Setup Utility program” on page 253.) 2. Run the Extended Memory Diagnostic tests. 1. Keyboard 2.
  • Page 300 2. System Board 1116 1. Run Enhanced Interrupt error. Diagnostics 1117 1. Run Enhanced Failed baud rate test. Diagnostics 1162 1. Run Configuration Serial port configuration 2. Serial Adapter error. (if installed) 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 301 POST Error Code FRU/Action 11XX 1. System Board Not listed above. 1201 1. System Board 2. Any Serial Device 1202, 1206, 1208, 1. Dual Async 1209, 12XX Adapter/A 2. System Board 3. Any Serial Device 1207 1. Communications Cable 2. Dual Async Adapter/A 13XX 1.
  • Page 302 1. Network Attached? Check for missing wrap 2. LF Translator or terminator plug on the 3. Cable Problem adapter. 4. PC Network Adapter 30XX 1. PC Network Adapter 2. LF Translator 3. Cable Problem? IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 303 POST Error Code FRU/Action 3115, 3140 1. Network Attached? 2. LF Translator 3. Alternate PC Network-Adapter 4. Cable Problem 31XX 1. Alternate PC Network Adapter 2. LF Translator 3. Cable Problem 36XX 1. GPIB Adapter 38XX 1. DAC Adapter 4611, 4630 1.
  • Page 304 10138, 10139, 10140 10141, 10142, 10143 10144, 10145, 10146 10147, 10148, 10149 10150, 10151, 10152 10153 1. Data/Fax Modem 2. System Board 101XX 1. Modem Adapter/A Not listed above. 2. Data/Fax Modem 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 305 POST Error Code FRU/Action 10450, 10451, 10490 1. Run Enhanced 10491, 10492, 10499 Diagnostics Read/write error. 2. Hard Disk Drive 3. System Board 10452 1. Run Enhanced Seek test error. Diagnostics 10453 Information only Wrong drive type? 10454 1. Run Enhanced Sector buffer test error.
  • Page 306 1. FaxConcentrator Adapter 164XX 1. 120 MB Internal Tape Drive 2. Diskette Cable 3. System Board 16500 1. 6157 Tape Attachment Adapter 16520, 16540 1. 6157 Streaming Tape Drive 2. 6157 Tape Attachment Adapter IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 307 POST Error Code FRU/Action 166XX, 167XX 1. Token Ring Adapter 2. System Board 18001 to 18029 1. Wizard Adapter 2. Wizard Adapter Memory 18031 to 18039 1. Wizard Adapter Cable 185XXXX 1. DBCS Japanese Display Adapter/A 2. System Board 20001 to 20003 1.
  • Page 308 If an external device, and Drive power-on LED is off, check 2. SCSI Adapter or external voltages. System Board 3. SCSI Cable 218XX 1. Changer Check for multi CD tray, or juke box. 219XX 1. SCSI Communications Device IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 309 POST Error Code FRU/Action 24201Y0, 24210Y0 1. ISDN/2 Adapter Be sure wrap plug is 2. ISDN/2 Wrap Plug attached. 3. ISDN/2 Communications Cable 273XX 1. 1 Mbps Micro Channel Infrared LAN Adapter 27501, 27503 1. ServerGuard Adapter 27506, 27507 2. System Board 27502, 27504, 27510 1.
  • Page 310 POST Error Code FRU/Action Possible hard disk drive I999030X Hard disk reset failure. problem, see “Hard disk drive boot error” on page 253. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 311: Miscellaneous Error Messages

    Miscellaneous error messages Message/Symptom FRU/Action CMOS Backup Battery 1. CMOS Backup inaccurate. Battery See page “Safety information” on page 434. 2. System Board Changing colors. 1. Display Computer will not power-off. 1. Power Switch See “Power supply” on 2. System Board page 241.
  • Page 312 Self-Test OK? 2. External Device 3. Cable 4. System Board Serial or parallel port device 1. External Device failure (adapter port). Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 313 Message/Symptom FRU/Action Some or all keys on the 1. Keyboard keyboard do not work. 2. Keyboard Cable 3. System Board PC 300 - 6565/6566...

  • Page 314: Undetermined Problem

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing a system board” on page 258. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 315: Model Tables - Country/Region/Language

    Model tables - Country/Region/Language Use this table to identify the country/region/language of the specific Models that are listed in the Type/Model configuration tables section. In most cases, country or language designation will be identified by the last digit of the model number. Some models might be listed twice, as X and (J), for Country/Language identification.

  • Page 316: Type/Model Configuration Tables (6565/6566)

    For 40X Max CD-ROM drives, the disk hub and disk edge speeds are 17X and 40X. – For 48X Max CD-ROM drives, the disk hub and disk edge speeds are 20X and 48X. Table Page PC 300 Type 6565/6566 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 317 PC 300 - 6565/6566...
  • Page 318 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 319 PC 300 - 6565/6566...
  • Page 320 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 321 PC 300 - 6565/6566...
  • Page 322 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 323 Notes: PC 300 - 6565/6566...

  • Page 324: Parts (Type 6565/6566)

    Parts (Type 6565/6566) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 325 Parts listing Index System (Type 6565/6566) Top Cover Assembly 09K9825 Power Supply-145W 01K9870 Power Supply-145W (China) 36L8815 Power Supply-145W (Japan) 20L2314 Fan Duct Kit 37L4995 C2 security switch assembly 09K9827 Hard File/Floppy Bracket 09K9847 RFID antenna 03K9654 Bezel Kit 37L5097 CD-ROM (40X Max) 36L8789 CD-ROM (48X Max)
  • Page 326 Power Button 10K1705 Savage4 Video Card-100 2xAGP 09N5898 Savage2 Video Card-143 4xAGP 33L1618 Video Card 4xAGP Dongle 09N3435 Speaker/Cable Assembly 01K4909 URM retainer Kit 33L4521 X-wide upper bay bezel 10K1707 X-wide lower bay bezel 10K1709 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 327 Keyboards - PCNext Lite (PC 300 Type 6565) Arabic 37L2518 Belgian-French 37L2519 Belgian-UK 37L2520 Brazil/Portugal 28L1826 Bulgarian 37L2521 Chinese 37L2548 Czech 37L2522 Danish 37L2523 Dutch 37L2524 French 37L2525 French/Canadian-ID 058 37L0912 French/Canadian-ID 044 37L2515 German 37L2526 Greek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Italian...
  • Page 328 Display and monitor information is separately available and is listed under “Related publications” on page v. Special tools The following tools are required to service these computers: A volt-ohm meter, IBM P/N 73G5404 Wrap Plug, IBM P/N 72X8546 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 329: Intellistation - 6868/6878

    IntelliStation - 6868/6878 This section contains the general checkout procedures, additional service information, computer exploded view, Symptom-to-FRU indexes, undetermined problem, model tables, and parts listings for the IBM IntelliStation, type 6868/6878 computer. Note Service information is the same for types 6868 computers, unless specifically identified as type 6868 which is the desktop computer.
  • Page 330 ... RIMM memory installation ..Lithium battery removal ... IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 331 Lithium battery installation ..System board layout ....System board locations ... System board jumper settings .

  • Page 332: General Checkout

    – Power-off the computer and all external devices. – Check all cables and power cords. – Make sure the system board is seated properly. – Set all display controls to the middle position. (Step 001 continues) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 333 001 (continued) – Insert the IBM PC Enhanced Diagnostics diskette into drive A. – Power-on all external devices. – Power-on the computer. – Check for the following response: 1. Readable instructions or the Main Menu. Note Type 6868/6878 computers default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST.
  • Page 334 003 (continued) If the printer has incorrect responses, go to “Printer” on page 326. If the display has problems such as jittering, rolling, shifting, or being out of focus, go to “Display” on page 329. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 335: Module Test Menu And Hardware Configuration Report

    Module test menu and hardware configuration report Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways: 1. At the start of the diagnostic tests, the Module Test Menu is displayed.

  • Page 336: Keyboard

    If the diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 337: Power Supply

    Power supply If the power-on indicator is not on, the power-supply fan is not running, or the computer will not power-off, do the following. Check/Verify FRU/Action 1. Verify that the Correct the voltage-selector switch voltage-selector switch is set for the correct setting.

  • Page 338: 20-Pin Main Power Supply Connection

    PS-ON DC Remote Enable Ground Ground Ground -5 V -5 V dc +5 V dc +5 V dc If the voltages are not correct, and the power cord is good, replace the power supply. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 339: Display

    Display If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board. If the screen is not rolling, do the following to run the display self-test: 1.

  • Page 340: Diagnostics And Test Information

    POST or to indicate that the tests detect an error. One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 341: Error Code Format

    Note Type 6868/6878 computers default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs: 1.

  • Page 342: Ibm Pc Enhanced Diagnostics

    3. Insert the IBM PC Enhanced Diagnostics Diskette into diskette drive A. 4. Power-on the system. The initial diagnostics menu will be displayed. Navigating through the diagnostic programs Use either the mouse or the keyboard to navigate through the Enhanced Diagnostics program. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 343: Running Diagnostic Tests

    Use the cursor movement keys to navigate within the menus. The Enter key is used to select a menu item. The Esc key is used to back up to the previous menu. For online help select F1. Running diagnostic tests There are four ways to run the diagnostic tests: 1.

  • Page 344: Alert On Lan Test

    Represents the type of error encountered. DeviceID: Contains the component's unit-id which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific DIMM, or a device on the PCI bus. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 345: Hard File Smart Test

    Date: Contains the date on which the diagnostic test was run. Date is retrieved from CMOS and displayed using the YYYYMMDD format. ChkDigits: Contains a 2-digit check-digit value to ensure that: Diagnostics were run on the specified date Diagnostics were run on the specified IBM computer The diagnostic error code is recorded correctly...

  • Page 346: Quick And Full Erase - Hard Drive

    When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board. To run this utility: IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 347: Viewing The Test Log

    Select Utility Select Asset EEPROM Backup Follow instructions on screen. Viewing the test log Errors reported by the diagnostic test will be displayed by the program as a failed test. To view details of a failure or to view a list of test results, do the following from any test category screen: Press F3 to activate the log File Press F3 again to save the file to diskette or F2 to...
  • Page 348 User stopped Restart test. user test. Note: "Y" is the SIMM/DIMM/RIMM socket number. Use the System Board Layouts section in the latest PC 300/700, IntelliStation Hardware Maintenance Manual, HMM, to reference the memory sockets. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 349: Setup Utility Program

    Setup Utility program Attention A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

  • Page 350: When To Use The Low-Level Format Program

    2. Format the hard disk using your operating system. (The commands vary with the operating system. Refer to your operating-system manual for instructions.) 3. Install the operating system. You are now ready to restore the files. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 351: Product Description

    Product description The IntelliStation Type 6868/6878 computer is available in 6 x 7, (Six drive bays, seven I/O adapter slots, including an AGP socket) as minitower models. Security – Administrator password – Operating system password – Power-on password – Cover lock –...

  • Page 352: Specifications Type 6868/6878

    Figures above are a system fully populated with options. Maximum power and heat specifications are based on the 145-watt maximum capacity of the system power supply. For additional information, see the ISO Supplier's Declaration available from IBM. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 353: Additional Service Information

    Additional service information The following additional service information supports the IntelliStation type 6868/6878. “Replacing a processor” “Replacing a system board” on page 344 “Security features” on page 344 “Passwords” on page 344 “Vital product data” on page 346 “Management Information Format (MIF)” on page 346 “Alert on LAN”...

  • Page 354: Replacing A System Board

    Power-on Password Administrator Password Operating System Password Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program” on page 339 for information about running the Setup Utility. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 355: Power-On Password

    Power-on password: A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered.

  • Page 356: Administrator Password

    SSCD provided with the system. A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 357: Alert On Lan

    The customer has the option to purchase serial number information and services from Retain-a-Group. It is the customer's responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file. Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced during hardware service.
  • Page 358 Note Disabling both AssetCare and Asset ID will disable the RF antenna testing during POST and will not cause a POST error 184 (No RFID Antenna). IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 359: Hard Disk Drive Jumper Settings

    Hard disk drive jumper settings IDE hard disk drives for the IntelliStation series computers use jumpers to set the drives as primary (master) or secondary (slave). Attention For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings. IDE hard disk drive settings Primary (Master) Hard Disk Drive Secondary (Slave) Hard Disk Drive...

  • Page 360: Cd-Rom Drive Jumper Settings

    2X CD-ROM : : : FRU 06H5906 4X CD-ROM : : : FRU 06H7654 6X CD-ROM 8X CD-ROM 6X PD/CD-ROM 16X Max CD-ROM 24X Max CD-ROM 32X Max CD-ROM 40X Max CD-ROM 48X Max CD-ROM IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 361: Bios Levels

    BIOS levels An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS. Current Level BIOS information.

  • Page 362: Flash (Bios/Vpd) Update Procedure

    (BIOS/VPD) update procedure. 9. When you are instructed to reboot the computer, power-off the computer and move the ROM Recover jumper to pins 1,2 position. Then, replace the cover and power-on the computer. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 363: Power Management

    Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume Manager are features of some personal computers. Automatic configuration and power interface (ACPI) BIOS: Being an ACPI BIOS...

  • Page 364: Setting Automatic Hardware Power

    Serial Port Ring Detect: With this feature set to Enabled and an external modem connected to serial port (COM1), the computer will turn on automatically when a ring is detected on the modem. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 365: Enhanced Security

    Modem Ring Detect: With this feature set to Enabled, the computer will turn on automatically when a ring is detected on the internal modem. Wake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically.

  • Page 366: Network Settings

    (BIOS/VPD) update procedure” on page 352. This setting is used to enable or disable the Flash over LAN feature. When the feature is enabled, the system programs, in the computer, can be updated remotely from IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 367: Wake On Lan

    a network server. If the administrator password is set in the computer, it does not have to be entered by the server. To access the Flash over LAN setting: 1. Start the Configuration/Setup Utility program. See “Setup Utility program” on page 339. 2.

  • Page 368: System Board Memory

    Channel). RIMM sizes of 64 MB, 128 MB, 256 MB, and 512 MB are acceptable. RIMM sockets, within each memory channel, can be filled in any order. However, both memory IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 369: Rimm Diagnostic Approach

    channels must be populated the same. ECC or non-ECC, RAMBUS dynamic random access memory (RDRAM) are supported. If ECC and non-ECC are installed together, all memory will function as non-ECC. Note Mixed RIMM speeds will run at the lower speed. RIMM diagnostic approach: Identify any Beep or POST codes.

  • Page 370: Computer Exploded View (Type 6868/6878)

    Input/Output connectors and removal procedures for the side cover, top handle, bezels, top and lower drive cage, adapter cards, support rail, air baffle, terminator card, RIMM memory, and lithium battery are on the following pages. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 371: Input/Output Connectors

    Input/Output connectors Keyboard connector USB-2 connector Parallel connector Audio line in Monitor connector SCSI connector PCI slot 5 PCI slot 4 PCI slot 3 PCI slot 2 PCI slot 1 AGP slot microphone Audio line out Ethernet Serial connector USB-1 connector Mouse connector IntelliStation - 6868/6878...

  • Page 372: Side Cover Removal

    Side cover removal Cover- Release Unlock cover from back of the system unit before removing cover. Top handle cover removal Attention Do not lift handle cover too high or the tabs will break. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 373: Bezel Removal

    Bezel removal Top drive cage removal IntelliStation - 6868/6878...

  • Page 374: Lower Drive Cage Removal

    Lower drive cage removal Note Make sure the vibration insulation mounts are installed on the cage when installing a disk drive. Adapter removal Adapter Card Retainer IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 375: Support Rail Removal

    Support rail removal Air Baffle removal Note The baffle must be installed for proper air flow to the microprocessor(s). Terminator card removal Note Use this same procedure to remove the processor. IntelliStation - 6868/6878...

  • Page 376: Rimm Memory Removal

    RIMM memory removal RIMM memory installation Notches Lithium battery removal Lithium battery installation Note Do not bend the top contact tab of the battery holder as it might not make connection with the battery. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 377: System Board Layout

    System board layout IntelliStation - 6868/6878...

  • Page 378: System Board Locations

    CD Audio connector Wake on LAN PCI 2 slot PCI 1 slot Fan connector, rear chassis AGP slot Microphone connector Line In/Line Out connector Battery Ethernet connector Serial connector Parallel connector USB connectors Mouse/Keyboard connectors IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 379: System Board Jumper Settings

    System board jumper settings The following tables contain the jumper setting information. (D) indicates the default setting. Administrator jumper Admin jumper Jumper enable Disable 2-3 (D) ROM Recover jumper Note The ROM Recover jumper clears CMOS and is also used for Flash update and Flash recovery boot block. ROM Recover Jumper Normal...

  • Page 380: Symptom-To-Fru Index

    Enable Power on Status in setup. See “Setup Utility program” on page 339. 2. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 381: Beep Symptoms

    Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-X One Beep A pause (or break) Two beeps A pause (or break) Any number of beeps Four continuous beeps Beep Symptom FRU/Action...

  • Page 382: No Beep Symptoms

    To enable Beep and memory count and checkpoint code display when a successful POST occurs: Enable Power on Status in setup. See “Setup Utility program” on page 339. Symptom/Error FRU/Action No beep during POST but 1. System Board computer works correctly. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 383 Symptom/Error FRU/Action No beep during POST. 1. See “Undetermined problem” on page 392. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Power Cord 6. Power Supply IntelliStation - 6868/6878...

  • Page 384: Post Error Codes

    Internal cache test error. 2. L2 Cache Memory 3. System Board 1. System Board Real-time clock failure. 1. Run Setup Bad CMOS battery. 2. CMOS Backup Battery (See page “Safety information” on page 434.) 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 385 POST Error Code FRU/Action 1. Run Setup and verify Configuration mismatch. Configuration 2. Had a device been added, removed, changed location? If not, suspect that device. 3. Power-on external devices first, then power-on computer. 4. CMOS Backup Battery (See page “Safety information”...
  • Page 386 Not listed above. 201, 20X 1. Run Enhanced Diag. Memory data error. Memory Test 2. Memory Module 3. System Board 1. Unsupported Memory 1. L2 Cache Memory External cache test error. 2. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 387 POST Error Code FRU/Action 1. Run Setup. Check POST detected a base System Summary memory or extended menu for memory memory type error. type change. (See “Setup Utility program” on page 339.) 2. Run the Extended Memory Diagnostic tests. 1. Keyboard 2.
  • Page 388 2. System Board 1116 1. Run Enhanced Interrupt error. Diagnostics 1117 1. Run Enhanced Failed baud rate test. Diagnostics 1162 1. Run Configuration Serial port configuration 2. Serial Adapter error. (if installed) 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 389 POST Error Code FRU/Action 11XX 1. System Board Not listed above. 1201 1. System Board 2. Any Serial Device 1202, 1206, 1208, 1. Dual Async 1209, 12XX Adapter/A 2. System Board 3. Any Serial Device 1207 1. Communications Cable 2. Dual Async Adapter/A 13XX 1.
  • Page 390 1. Network Attached? Check for missing wrap 2. LF Translator or terminator plug on the 3. Cable Problem adapter. 4. PC Network Adapter 30XX 1. PC Network Adapter 2. LF Translator 3. Cable Problem? IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 391 POST Error Code FRU/Action 3115, 3140 1. Network Attached? 2. LF Translator 3. Alternate PC Network-Adapter 4. Cable Problem 31XX 1. Alternate PC Network Adapter 2. LF Translator 3. Cable Problem 36XX 1. GPIB Adapter 38XX 1. DAC Adapter 4611, 4630 1.
  • Page 392 10138, 10139, 10140 10141, 10142, 10143 10144, 10145, 10146 10147, 10148, 10149 10150, 10151, 10152 10153 1. Data/Fax Modem 2. System Board 101XX 1. Modem Adapter/A Not listed above. 2. Data/Fax Modem 3. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 393 POST Error Code FRU/Action 10450, 10451, 10490 1. Run Enhanced 10491, 10492, 10499 Diagnostics Read/write error. 2. Hard Disk Drive 3. System Board 10452 1. Run Enhanced Seek test error. Diagnostics 10453 Information only Wrong drive type? 10454 1. Run Enhanced Sector buffer test error.
  • Page 394 1. FaxConcentrator Adapter 164XX 1. 120 MB Internal Tape Drive 2. Diskette Cable 3. System Board 16500 1. 6157 Tape Attachment Adapter 16520, 16540 1. 6157 Streaming Tape Drive 2. 6157 Tape Attachment Adapter IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 395 POST Error Code FRU/Action 166XX, 167XX 1. Token Ring Adapter 2. System Board 18001 to 18029 1. Wizard Adapter 2. Wizard Adapter Memory 18031 to 18039 1. Wizard Adapter Cable 185XXXX 1. DBCS Japanese Display Adapter/A 2. System Board 20001 to 20003 1.
  • Page 396 If an external device, and Drive power-on LED is off, check 2. SCSI Adapter or external voltages. System Board 3. SCSI Cable 218XX 1. Changer Check for multi CD tray, or juke box. 219XX 1. SCSI Communications Device IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 397 POST Error Code FRU/Action 24201Y0, 24210Y0 1. ISDN/2 Adapter Be sure wrap plug is 2. ISDN/2 Wrap Plug attached. 3. ISDN/2 Communications Cable 273XX 1. 1 Mbps Micro Channel Infrared LAN Adapter 27501, 27503 1. ServerGuard Adapter 27506, 27507 2. System Board 27502, 27504, 27510 1.
  • Page 398 POST Error Code FRU/Action Possible hard disk drive I999030X Hard disk reset failure. problem, see “Hard disk drive boot error” on page 339. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 399: Miscellaneous Error Messages

    Miscellaneous error messages Message/Symptom FRU/Action CMOS Backup Battery 1. CMOS Backup inaccurate. Battery See page “Safety information” on page 434. 2. System Board Changing colors. 1. Display Computer will not power-off. 1. Power Switch See “Power supply” on 2. System Board page 327.
  • Page 400 Self-Test OK? 2. External Device 3. Cable 4. System Board Serial or parallel port device 1. External Device failure (adapter port). Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 401 Message/Symptom FRU/Action Some or all keys on the 1. Keyboard keyboard do not work. 2. Keyboard Cable 3. System Board IntelliStation - 6868/6878...

  • Page 402: Undetermined Problem

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing a system board” on page 344. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 403: Model Tables - Country/Region/Language

    Model tables - Country/Region/Language Use this table to identify the country/region/language of the specific Models that are listed in the Type/Model configuration tables section. In most cases, country or language designation will be identified by the last digit of the model number. Some models might be listed twice, as X and (J), for Country/Language identification.

  • Page 404: Type/Model Configuration Tables (6868/6878)

    For 40X Max CD-ROM drives, the disk hub and disk edge speeds are 17X and 40X. – For 48X Max CD-ROM drives, the disk hub and disk edge speeds are 20X and 48X. Table Page IntelliStation Type 6868/6878 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 405 IntelliStation - 6868/6878...
  • Page 406 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 407 IntelliStation - 6868/6878...
  • Page 408 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 409 IntelliStation - 6868/6878...
  • Page 410 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 411 IntelliStation - 6868/6878...
  • Page 412 Notes: IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 413: Parts (Type 6868/6878)

    Parts (Type 6868/6878) IntelliStation - 6868/6878...

  • Page 414: Parts Listing

    Video Adapter - Intergraph Intense 37L2406 3D PRO 4110 (AGP) Video Adapter - Matrox 01N2197 G400-REV E (AGP) Video Adapter - IBM Fire GL1 37L2375 (AGP) Air Baffle 00N3649 Fan Assembly, rear, 120x38 mm 10L5593 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 415 Index System (Type 6868/6878) 3.5-In. Hard Disk Bracket 10L5591 64 MB PC 600 ECC RAMBUS RIMM 33L3094 Memory 128 MB PC600 ECC RAMBUS RIMM 33L3096 Memory 256 MB PC600 ECC RAMBUS RIMM 33L3098 Memory Memory Continuity card (C-RIMM) 00N5223 Terminator Card 37L5949 Terminator Card Housing 10L6936...
  • Page 416 Serbian/Cyrillic 37L2574 Slovakian 37L2575 Spanish 37L2576 Swed/Finn 37L2577 Swiss French/German 37L2578 Thailand 37L2587 Turkish (ID 179) 37L2579 Turkish (ID 440) 37L2580 UK English 37L2581 US English 37L2551 UK English (ISO Compliant) 37L2583 Yugoslavian 37L2582 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 417: Special Tools

    Computer Power Cords Arabic Countries 14F0033 Argentina 36L8880 Australia 93F2365 Belgium 1339520 Bulgaria 1339520 Canada 93F2364 Chile 14F0069 Czechoslovakia 1339520 Denmark 13F9997 Finland 1339520 France 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin-America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520...
  • Page 418 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 419: Related Service Information

    Related Service Information Safety notices (multi-lingual translations) ..Safety information ....General safety ....Electrical safety .

  • Page 420: Safety Notices (Multi-Lingual Translations)

    Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages: English Brazilian/Portuguese Chinese French German Italian Korean Spanish IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 421 DANGER To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. To avoid shock hazard: The power cord must be connected to a properly wired and earthed receptacle. Any equipment to which this product will be attached must also be connected to properly wired receptacles.
  • Page 422 Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 423 32 kg 55 kg (70.5 lbs) (121.2 lbs) Caution: Use safe lifting practices when lifting your machine. Caution: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunications systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
  • Page 424 3. Conecte os cabos de 3. Remova os cabos de sinal nos receptáculos. sinal dos receptáculos. 4. Conecte o(s) cabo(s) 4. Remova todos os de alimentação nas cabos dos dispositivos. tomadas. 5. LIGUE o dispositivo. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 425 cuidado: Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante.
  • Page 426 Para evitar ferimentos pessoais ou danos aos equipamentos, desconecte os cabos de alimentação, sistemas de telecomunicação, redes e modems antes de abrir as tampas do servidor, a menos que receba outras instruções nos procedimentos de instalação e configuração. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 427 Related Service Information...
  • Page 428 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 429 Related Service Information...
  • Page 430 3. Débranchez les câbles 4. Branchez les cordons d'interface des prises. d'alimentation sur un 4. Débranchez tous les socle de prise de câbles des unités. courant. 5. Mettez les unités sous tension. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 431 attention: Remplacez la pile usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
  • Page 432 (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration). IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 433 VORSICHT Aus Sicherheitsgründen bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. Aus Sicherheitsgründen: Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen. Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 434 Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B. Die nachfolgend aufgeführten Punkte beachten. Laserstrahlung bei geöffneter Tür. Niemals direkt in den Laserstrahl sehen, nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 435 32 kg 55 kg achtung: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. achtung: An Netz-, Telefon- und Datenleitungen können gefährliche elektrische Spannungen anliegen. Um eine Gefährdung des Benutzers oder Beschädigung des Geräts zu vermeiden, ist der Server auszuschalten. Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Servergehäuses zu...
  • Page 436 3. Collegare i cavi di presa elettrica. segnale alle prese. 3. Rimuovere i cavi di 4. Collegare il(i) cavo(i) di segnale dalle prese. alimentazione alla presa elettrica. 4. Rimuovere tutti i cavi dalle unità. 5. ACCENDERE le unità. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 437 ATTENZIONE: Quando si sostituisce la batteria, utilizzare solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 438 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 439 Related Service Information...
  • Page 440 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 441 PELIGRO Para evitar una posible descarga eléctrica, no conecte ni desconecte los cables ni lleve a cabo ninguna operación de instalación, de mantenimiento o de reconfiguración de este producto durante una tormenta eléctrica. Para evitar una posible descarga: El cable de alimentación debe conectarse a un receptáculo con una instalación eléctrica correcta y con toma de tierra.
  • Page 442 Clase 3B Tenga en cuenta la siguiente información. Cuando la unidad está abierta se generan emisiones de rayos láser. No dirija la mirada al haz, no lo observe directamente con instrumentos ópticos y evite la exposición directa. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 443 32 kg 55 kg percaución: Alce la máquina con cuidado; el sobrepeso podría causar alguna lesión. percaución: La corriente eléctrica de los cables de comunicaciones, de teléfono y de alimentación puede resultar peligrosa. Para evitar posibles lesiones o daños del aparato, desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems antes de abrir las cubiertas del servidor, salvo que se indique lo contrario en las...

  • Page 444: Safety Information

    After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. Reinstall all covers correctly before returning the machine to the customer. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 445: Electrical Safety

    Electrical safety Observe the following rules when working on electrical equipment. Important Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.

  • Page 446: Safety Inspection Guide

    Consider these conditions and the safety hazards they present: Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock). IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 447 Explosive hazards, such as a damaged CRT face or bulging capacitor Mechanical hazards, such as loose or missing hardware The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected.

  • Page 448: Handling Electrostatic Discharge-Sensitive Devices

    Use the round ground-prong of the AC plug on AC-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 449: Miscellaneous Information

    Miscellaneous information Acronyms, Abbreviations and Terms Term Information ACPA/A Audio Capture and Playback Adapter Automatic Data Processing Advanced Graphics Port Alternate ANSI American National Standards Institute ARTIC A Real Time Interface Coprocessor ASCII American National Standard Code for Interface Interchange Advanced Technology (as in AT Bus) Audio Video Connection BIOS...
  • Page 450 VESA Video Electronics Standards Association Video Graphics Array (640x480x16) Vital Product Data VRAM Video Random Access Memory WORM Write Once, Read Many Media Extended Graphics Array (1024 x 768 x 256) Luminance/Chrominance Signal (Video) IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 451: Send Us Your Comments

    Send us your comments! We want to know your opinion about this manual (part number 09N8610). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA). Name Phone Number 1.

  • Page 452: Do You Need Technical References

    Technical information manuals for the latest Commercial Desktop computers are available on the World Wide Web at: http://www.ibm.com/pc/us/cdt/hmm.html These publications can be viewed online in BookManager format, or they can be downloaded as PostScript files. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 453: Problem Determination Tips

    Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. Verify any recent hardware changes. See “Hardware considerations” on page 444. Verify any recent software changes. See “Software considerations”...

  • Page 454: File Updates

    POST finds a problem. One beep indicates the POST completed successfully. Multiple beeps indicate a problem was found. Diagnostic error messages are displayed when a test program finds a problem with a hardware component. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 455: Software Considerations

    Software-generated error messages are displayed if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with the installed software package. Also, refer to “Software considerations.” Multiple messages occur when the first error causes additional errors.

  • Page 456: Adding Adapters To The System

    Assigns a unique interrupt request line to every I/O device (line numbers range from 0 to 15). Interrupts the processor to force it to service the request. Handles interrupts on a priority basis (low numbers have the highest priority). Queues interrupt request. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 457 IRQ conflicts occur when there are multiple assignments to the same interrupt level. If there is an IRQ conflict, the system will hang. Use the systems diagnostics to check for multiple assignments to the same interrupt level before replacing any hardware component. DMA: Accesses the memory by bypassing the processor, which allows the processor more time for...
  • Page 458 800-547-1283 Technical Coordinator Program SystemXtra for Personal Systems LAN Automated Distribution/2 OS/2 Bulletin Board OS/2 Application Assistance Center 800-551-2832 Technical Solutions Magazine Note Calls from outside the U.S. will be charged international call rates. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 459 IBM Canada Customer and Servicer Support Number Information 800-661-PSMT Business Partner Marketing Support 905-316-5556 Business Partner Marketing Support - Toronto 514-938-6048 Business Partner Marketing Support - French 800-465-4YOU Customer Relations 800-IBM-SERV Customer Service Dispatch 800-263-2769 Customer Service Parts 800-465-2222 Customer Support Center (ISC) 416-443-5701 Customer Service Repair Centre 800-505-1855...

  • Page 460: Notices

    The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A. IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...

  • Page 461: Trademarks

    Trademarks The following terms are trademarks of the International Business Machines Corporation in the United States and/or other countries: Aptiva Asset ID BookManager Business Partner EduQuest FaxConcentrator HelpCenter HelpClub HelpFax HelpWare IntelliStation Micro Channel NetView OS/2 PC 300 PC 700...
  • Page 462 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM...
  • Page 464 Part Number: 09N8610 Printed in U.S.A. N-4 19- 2...

This manual is also suitable for:

Aptiva 2173Aptiva 2178Aptiva 2198

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