Page 1: Neax 2000 Ips
NDA-24349 ISSUE 4 STOCK # 152050 ® NEAX 2000 IPS INTERNET PROTOCOL SERVER Request For Proposal (RFP) Reference Guide January 2005...
Page 2 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval from NEC Unified Solutions, Inc.
Page 3: Table Of Contents
Chapter 1 Introduction ......................1 Overview of NEC ..............................1 Components................................3 Computers ................................4 Communications..............................4 Global Citizenship ..............................4 Social Contributions ...............................5 Preserving the Environment ...........................5 Promoting Volunteer Activities..........................6 Developing Good Community Relations .......................6 Supporting the Arts, Culture and Sports.........................7 Saving International Cultural Assets ........................7 Global Resources..............................7...
Page 4 Chapter 6 Trunking.........................1 Type of Trunks ...............................1 Trunk Card Specifications ............................2 System Trunking Capacity .............................7 Least Cost Routing (LCR)............................9 Chapter 7 Attendant Answering Position ................1 Attendant Console (SN716) ...........................1 Business Attendant System (BAS) .........................8 Chapter 8 System Administration ..................1 System Administration ............................1 Customer Administration Terminal (CAT) ......................2 Maintenance Administration Terminal (MAT) ......................2 System Diagnostics ..............................5...
Page 5 Chapter 12 Automatic Call Distribution (ACD) with MIS ............1 Automatic Call Distribution (ACD) ........................1 Basic ACD................................1 Basic ACD Features ...............................2 CallCenterWorX ACD 3.0 for Business .........................3 CallCenterWorX MIS .............................6 QueWorX4.0 .................................14 QueWorX Server Information & PBX Requirements...................17 QueWorX Packaging............................17 Professional Services for QueWorX ........................18 Chapter 13 Voice over IP (VoIP) ....................1 VoIP Solutions ...............................1 Extended Enterprise IP Solution ..........................1...
Page 6 Chapter 16 Wireless System....................1 NEAX 2000 IPS Wireless Communication System (WCS)...................1 Wireless Roaming ..............................3 Wireless – Short Text Message Notification (OAI) ....................7 System Description...............................12 Wireless Specifications ............................15 UTAM Regulations and Reason for Existence.....................19 Chapter 17 Hotel/Motel System .....................1 Features ..................................3 Hotel System Capacity ............................12 System Specifications............................12 Station Equipment ..............................13...
Page 7: Chapter 1 Introduction
NEC has a total workforce of over 202,000 people. At least 10% of NEC’s employees are either scientists or engineers. In Japan, NEC has eight major plants in or near Tokyo and 53 consolidated subsidiaries throughout Japan. NEC has 57 major plants at overseas subsidiaries and affiliates in 19 countries.
Page 8 In 1959 - NEC developed one of the first transistorized computers In 1963 - January 17, 1963 NEC entered the American marketplace with a sales office in New York In 1965 - NEC became a world innovator in digital transmission equipment...
Page 9: Components
NEC’s leadership in these high-tech industries. Components NEC is the world leader in integrated components with billions of dollars in annual sales. NEC provides major processors and component chips to other leading manufacturers of communications, computers and electronic equipment.
Page 10: Computers
Realizing that businesses and communities must work together in harmony, NEC has emerged as a global citizen working to fulfill the social and economic goals of communities and countries around the globe through its corporate commitments and dedication of its employees.
Page 11: Social Contributions
United States and their staffs, clients, and volunteers who, like NEC, work to develop and share the benefits of technology with society in order to help improve the quality of human life Social Contributions As a global corporation, NEC aims at achieving a higher level of coexistence with society.
Page 12: Promoting Volunteer Activities
NEC Group, with residents of the surrounding Mita area especially welcome. This is just one of the ways NEC contributes to the local community. Since starting in July 1991 four concerts have been organized featuring a variety of programs, each one has been very favorably received.
Page 13: Supporting The Arts, Culture And Sports
The primary elements in a company’s ability to respond to marketplace, buyer, and customer demands are the scope of its resources and strategy by which it uses those resources. NEC has established a worldwide network of human, physical, financial, and intellectual resources.
Page 14 Assets NEC’s ability to manufacture and market its offerings depends in large part on its ability to remain profitable. With a substantial revenue base worldwide, NEC has built a strong financial and operational base -- a strong foundation of support our customers can depend on.
Page 15: Nec Unified Solutions, Inc
Chapter 1 Introduction NEC Unified Solutions, Inc. 1963, as a subsidiary of NEC Corporation, Tokyo, Japan Established 6535 North State Highway 161 Headquarters Irving, Texas 75039-2402 PHONE: (214) 262-2000 $3.7 billion Revenues 2,800+ Employees Sales & Marketing 65 offices in 20 states throughout the United States, Puerto Rico Network and Canada.
Page 16 Chapter 1 Introduction Major Product PUBLIC NETWORKING Asynchronous Transfer Mode (ATM) Switching Areas Broadband Access Systems Digital Loop Carrier Systems Fiber Optic Transmission Systems Microwave Radio Systems Network Management Systems Satellite Communications Systems SONET Transport Systems Internet Access Systems Narrowband Wave Division Multiplexing Systems Personal Access Communications System (PACS) Infrastructure Equipment CORPORATE NETWORKING...
Page 17: Vertical Markets
Health Care Corporate Philosophy C&C is NEC’s answer to the challenges of today and the future. NEC’s C&C philosophy, born out of the marriage between COMPUTER technology and COMMUNICATION technology, crystallizes over 90 years in the telecommunications engineering and more than 25 years of development in computers.
Page 18: Neax ® 2000 Ips Introduction
Chapter 1 Introduction ® NEAX 2000 IPS Introduction In the modern information-based economy, timely access to accurate information is an essential resource for every successful organization. In many cases it is the primary commodity being created, bought, or sold and anything less than the best communication system puts your organization at a disadvantage.
Page 19 Chapter 1 Introduction The illustration below shows a typical system layout. NEAX 2000 IPS NEAX 2000 IPS MATWorX (Via IPT:CCIS) PSTN CCIS over IP LC/DLC Internet IP-PAD MATWorX /Intranet (via RS232C) PSTN IPT(H.323 H.323 GK Handler) Router Router NEAX IPS Switching Hub (100Mbps Dterm IP Switching...
Page 20 Chapter 1 Introduction Maintenance MATWorX IPS is used as the maintenance program for the NEAX 2000 IPS. Direct connection (RS- 232C), Modem connection and LAN (TCP/IP) connections are available to connect to the MAT (Maintenance Administration Terminal). Hybrid System of IP (peer-to-peer connection) and TDM Switching The NEAX 2000 IPS supports both pure IP switching (peer-to-peer connections) and Time Division term Switching (TDM).
Page 21 Chapter 1 Introduction Unified Circuit Card Size All the circuit cards for NEAX 2000 IPS are designed in one size (PN-type), and installed in the PIM. This maximizes the efficiency of slot utilization of the PIM. High Density Line/Trunk Cards Major line/trunk cards used in NEAX 2000 IPS are provided with 8 circuits per card.
Page 22: Neax ® 2000 Ips Dm Introduction
Chapter 1 Introduction ® NEAX 2000 IPS Introduction The NEAX IPS (Internet Protocol Server Distributed Model) is equipped with all the features and functions of the NEAX 2000 IPS, with a smaller space requirement. It is a full-featured PBX that supports advanced networking, pure peer-to-peer IP telephony connectivity and traditional TDM switching capabilities.
Page 23: Neax ® 2000 Ips Dmr Introduction
Chapter 1 Introduction ® NEAX 2000 IPS Introduction The NEAX IPS (Internet Protocol Server Distributed Model Remote) is a NEAX IPS that has been optimized for Remote PIM over IP applications. The NEAX IPS uses the SPN- CP31 as the Main Processor. The SPN-CP31 is a cost down CPU to compete with Mitel 3100, NBX25, and CISCO 2600 Series.
Page 24: Neax 2000 Ips Competitive Benefits
(4) Energy Saving and Space Savings - Through employment of state-of-the-art technology in the system circuitry design, NEC has been able to reduce power consumption. As a result, the current consumption of the system has been reduced to 50% of that of any conventional electronic PBX systems.
Page 25 Chapter 1 Introduction installing the system, the required blocks are placed on top of each other in a building block formation and interconnected by round bus cables. (6) Flexible Interface Ports - The NEAX 2000 IPS employs a Universal Port architecture that has the flexibility to accommodate station terminal equipment, trunks and adjunct processors.
Page 26: Stands Alone System Capacity
Chapter 1 Introduction (14) Cost Controls - With telecommunications costs growing, it is becoming increasingly important to control them. The NEAX 2000 IPS makes it possible for you to get a firm grasp on telecommunications costs. Through the use of such features as least cost routing, class of service and detail call recording, cost reduction and control are possible.
Page 27 Chapter 1 Introduction IPS System Capacity (Single MP System cont’d) Capacity Per PIM Note 1 Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 term Attendant Terminal (D ATT Position) Max. 8 sets per system SMDR Interface Max. 1 interface port per system PMS Interface Max.
Page 28 Chapter 1 Introduction IPS System Capacity (Dual MP System) Capacity Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 (No. of Ports) LT Card (No. of Cards) (No. of Ports) Max. 256 ports per system AP Card (No.
Page 29 Chapter 1 Introduction IPS System Capacity (Dual MP System, Cont’d) Capacity Per PIM Note 1 Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 term Attendant Terminal (D ATT Position) Max. 8 sets per system SMDR Interface Max. 1 interface port per system PMS Interface Max.
Page 30 Chapter 1 Introduction System Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS No. of ports LT card Note 1 No. of cards No. of ports Max. 256 ports per system AP card No. of cards Total number of lines (Analog Single Line Telephone + term IP-PAD No.
Page 31 Chapter 1 Introduction System Capacity (Cont.) Capacity Per MC Number of PHYSICAL MODULAR CHASSIS Built-in Router Max. 5 cards per MODULAR CHASSIS DTMF Sender Max. 32 circuits per system DTMF Receiver SN716 Desk Console term Attendant Terminal (D ATT Position) Max.
Page 32: Ip Remote Network Capacity
Chapter 1 Introduction IP Remote Network Capacity Total System Capacity (Main plus Remote) Item Capacity LT Ports 1020 AP Ports term Analog Single Line Tel. + D IP PAD (No. of Channel) term term IP/D IP INASET (PTP Connection) term Cell Station (CS) / Zone Transceiver (ZT) ISDN Station Central Office Trunk (Lines)
Page 33 Chapter 1 Introduction Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS No. of ports LT card Note 1 No. of cards No. of ports Max. 256 ports per network AP card No. of cards IP-PAD No. of channel 4LC w/RGU Card Analog Single Line Telephone (Lines) Note 2...
Page 34 Chapter 1 Introduction IPS PIMMD (As Remote PIM) Capacity Capacity Per PIM Number of PHYSICAL PIMS No. of ports LT card No. of cards No. of ports Max. 256 ports per network AP card No. of cards IP-PAD No. of channel Analog Single Line Telephone (Lines) Standard...
Page 35: Chapter 2 System Architecture
2000 IPS systems employ the latest advancements in Large Scale Integration (LSI) circuits and component manufacturing techniques to create a highly reliable and serviceable communications system. The IPS has changed from NEC's traditional PROM based CPUs to a Flash ROM based for system software and RAM for data programming. The ®...
Page 36 Chapter 2 System Architecture (3) Port Interface - The Port Interface provides access to the public and private network for various types of terminal devices, including digital and analog telephones, data terminals, computers and subsystems such as Voice Mail Systems, Data Switch Networks, and related communication and information services.
Page 37 These application processors provide the power and flexibility to meet specific users’ applications and traffic needs. Integration ® In addition to the application processors manufactured by NEC, the NEAX 2000 IPS systems also deliver an open architecture for integration with other manufacturers. Interface processors and specifications for communicating with computing devices support this integration.
Page 38 Chapter 2 System Architecture SN716 Attendant Console The SN716 Attendant Console connection is available through one twisted-pair cable when using an AC adapter. When using the PN-PW00, one twisted-pair cable is required for voice/data and one pair is required for power from the PW00 to the Console. Analog/Digital Telephones The analog/digital telephone connection is available through one twisted-pair cable IP Telephones...
Page 39: Neax
Chapter 2 System Architecture ® NEAX 2000 IPS System Configuration ® The NEAX 2000 IPS consists of single or multiple Port Interface Modules (PIM) depending on the system configuration, and there are two types of PIMs; “Physical” PIM and “Virtual” PIM. The Physical PIM is “hardware”...
Page 40 Chapter 2 System Architecture Module and Installation Hardware The NEAX 2000 IPS is comprised of up to 8 Port Interface Modules (PIMs). For installing the PIMs in various installation methods, additional installation hardware is required. Modules (1) Port Interface Module (PIM) A PIM provides 13 card slots for common control, Line/Trunk (LT), and Application Processor (AP) cards.
Page 41 Chapter 2 System Architecture Installation Hardware Base/Top Assembly The Base/Top Assembly includes a Base Unit and a Top Cover for the PIM. One Base/Top Assembly is required for each PIM stack. The Base Unit also serves as the AC power distribution panel for up to a four PIM configuration.
Page 42 Chapter 2 System Architecture NEAX 2000 IPS SYSTEM POWER SUPPLY AC/DC Power Supply The AC/DC Power Card is mounted in the left side of each PIM. The AC/DC Power card provides power to all circuit cards, which reside in the PIM. AC power requirements are as follows: Input Voltage: 90 to 132 Vrms or 180 to 264 Vrms (selectable by switch) 50/60 Hz AC/DC Power Card Name Code...
Page 43 Chapter 2 System Architecture Cabling The internal and external cabling for the NEAX 2000 IPS is as follows: Internal Cabling BUS Cable The BUS Cable provides a connection between PIMs for I/O Bus, PCM Bus, and Alarm Bus extension in a multiple-PIM configuration. Bus Cable Name Code Remarks...
Page 44 Chapter 2 System Architecture AC Cord The AC cord provides a connection between the AC/DC Power Card and Base Unit. AC Cord Name Code Remarks AC CORD-B-U 1/PIM AC power cable (Included in PIM) AC CORD-D-U 1/BASE AC power cable for BASE (Included in BASE) External Cabling IP Connection MP with PZ-M606-A and IP PAD...
Page 45 Chapter 2 System Architecture Connection to SMDR is made on a port basis by a front cable Cable for Built-in SMDR/MCI on MP Name Code Remarks RS-232C cable, 4m (13.1ft.) RS RVS-4S CA-C 1/SMDR MP-DTE RS-232C cable, 4m (13.1ft.) RS NORM-4S CA- 1/SMDR MP-DCE (MODEM) SMDR (W/AP00)/PMS...
Page 46 Chapter 2 System Architecture ® NEAX System Configuration NEAX IPS Modular Chassis (MC) The NEAX IPS consists of from one to three MODULAR CHASSIS depending on the system configuration. The MODULAR CHASSIS provides 40 LT ports in hardware slots and provides 64 ports in software port allocation (40LT ports and 24 virtual ports).
Page 47 Chapter 2 System Architecture NEAX IPS Modular Chassis (MC) There are 2 types of MODULAR CHASSIS; "Physical MODULAR CHASSIS" and "Virtual MODULAR CHASSIS ". The Physical MODULAR CHASSIS is a “hardware MODULAR CHASSIS” and is used to accommodate an MP, FPs, IP PADs, legacy LT/AP cards, and power supply units. The NEAX IPS can consist of one or two MODULAR CHASSIS depending on the system configuration.
Page 48 Chapter 2 System Architecture Modular Chassis (MC) Installation The MODULAR CHASSIS can be installed on the desktop or into the 19-inch rack only. Modular Chassis (MC) and Bracket The following table shows the name and specification number of MODULAR CHASSIS and bracket. The bracket is selected depending on the installation method (Desktop or 19"...
Page 49 Chapter 2 System Architecture System Power Supply and cooling fan AC/DC Power Supply The AC/DC Power Card is mounted in the rear side of each MODULAR CHASSIS. The AC/DC Power card provides power to all circuit cards, which are resided in the MODULAR CHASSIS. AC power requirements are as follows: Input Voltage: 85 to 264VAC, 50/60 Hz (Auto sensing 100V/200V selection) AC/DC Power Card...
Page 50 5 T1’s /E1’s, Remote PIM’s, 5 ISDN-PRI SPN-CP24B (CPU) DCH’s, 48 ISDN-BRI Trunks. PZ-M606-A SPN-8IPLA IP PAD-B 64 PORT SYS SOFTWARE NEC Customer Software License Agreement KEY KEEPER (FD) Required. 8 SEAT LICENSE MATWorX IPS Supports up to 48 LT Ports & 1 T1.
Page 51: Neax ® Ips Dm/ Ips Dmr System Configuration
Comes with 8 IP Seat AC CORD-E-U Licenses. Additional IP Seat Licenses are Rack Mount Kit required beyond 8. SPN-CP24B (CPU) PZ-M606-A NEC Customer Software License Agreement SPN-8IPLA IP-PAD-B Required 64 Port Sys Software Key Keeper (FD) 8 Seat Licenses 24 Port Patch Panel...
Page 52 Basic Business/Hotel/Motel Features for: 64 LT Ports, 5 T1’s /E1’s, Remote PIM’s, 5 ISDN-PRI DCH’s, 48 ISDN-BRI Trunks. NEC Customer Software License Agreement Required Key Keeper (Parent Capacity Option) Key Keeper (FD) Floppy Disk that holds selected Key files from below Capacity Option (used w/Key Keeper) LT–...
Page 53: Chapter 3 System Highlights
Chapter 3 System Highlights Processors The NEAX2000 IPS, IPS , and IPS are distributed multiprocessor systems. Their control system consists of a Main Processor (MP), Firmware Processors (FP), and Application Processors (AP). Both the FP and APs execute their predetermined functions under the control of the MP.
Page 54 Chapter 3 System Highlights Major specifications and functionality of the NEAX IPS MPs are shown below PN-CP24-B Item PN-CP31-A PN-CP27-A Central Processing ElanSC520 System Memory Flash ROM (8MB), SDRAM (32MB) Network Switching 1,024 × 1,024 Time Division Switch 3-Way Conference 16 sets of 3-way conference circuitry DTMF Signal Sender 32 circuits (digit 0 to 9, *, and # are generated)
Page 55 Chapter 3 System Highlights Application Processor (AP) Application Processors communicate directly to the MP, bypassing the FP. Features such as SMDR, Property Management System (PMS), Digital Trunks (T1), CCIS, etc. are Application Processors. System Capacity for Application Processor Card: Maximum of 24 cards per system Maximum of 256 ports per system There are several different AP cards.
Page 56: Reliability And Availability
Chapter 3 System Highlights Reliability and Availability Mean Time Between Failures (MTBF) The MTBF represents the minimum time frame in which a failure of any common equipment --such as processors, memory, switching, and etc. - may cause a partial system outage. The following table shows the MTBF in hours and in years for each card and terminal Reliability and Availability Chart Reliability...
Page 57 Chapter 3 System Highlights Reliability and Availability Chart (Cont.) Reliability Description Availability MTBF MTBF MTTR Years Minute Minute PN-2ILCA 5849 19.5 10256220 99.999951% PN-8DLCP 1848 61.77 32488549 99.999985% PN-2DLCN 133.36 70142026 99.999993% PN-M10 1750 65.23 34308371 99.999985% PN-DK00 1274 89.6 47126016 99.999989% PN-4LLCB...
Page 58 Chapter 3 System Highlights Reliability and Availability Chart (Cont.) Reliability Description Availability MTBF MTBF MTTR years Minute Minute DTR-1-1 TEL 1359 44180640 99.999989% DTR-1HM-1 TEL 2718 22090320 99.999977% DTR-2DT-1 TEL 9927 11.5 6048540 99.999917% DTR-8-1 TEL 8154 7363440 99.999932% DTR-8D-1 TEL 10378 5785560 99.999914%...
Page 59 2. All critical circuit boards for replacement are stocked at each Fault Dispatch Center (FDC). 3. All non-critical circuit boards for FDCs are stocked at NEC. The calculation result of the MTTR is 1.0 hour.
Page 60: System Traffic
Chapter 3 System Highlights System Traffic In regards to the traffic capacity of electronic PABX, two kinds of descriptions are usually employed. One is Busy Hour Call Attempts (BHCA), which relates to the ability of the Central Processor Unit (CPU). Another is the traffic handling capacity per line that relates to the handling capacity of each station.
Page 61 Chapter 3 System Highlights Traffic Capacity In Erlang (For TDM Circuits) Calculation Procedure TDSW Internal Traffic (I-erl) External Traffic (E-erl) C.O. Total system traffic capacity (T-erl) is obtainable by the following formula. T (erl) = I (erl) + E (erl) In the NEAX 2000 IPS, external traffic capacity is obtained from the Central Office Trunk (COT) quantity by employing the “Erlang B Table”.
Page 62 Chapter 3 System Highlights Traffic Capacity per Line (For TDM Circuits) Traffic capacity per line (erl/L) can be calculated in accordance with the calculation procedure in Section 3.4. The traffic capacity per line at various line/truck configurations as the calculation result is shown in the following table.
Page 63 Chapter 3 System Highlights Erlang B Table Internal Traffic Call: 0.3 :0.4 :0.5 :0.6 :0.7 Distribution External :0.6 :0.5 :0.4 :0.3 Call: 0.7 Line Trunk 4 COT 0.078 0.091 0.109 0.136 0.181 8 COT 0.279 0.326 0.391 0.489 0.652 12 COT 0.525 0.612 0.735...
Page 64 Chapter 3 System Highlights PEG Count The PEG counter is used for maintenance purposes to verify various data in the system. PEG counters can be set by system programming to start and stop by month, day, hour and minute. A system reset will clear all PEG count data.
Page 65 Chapter 3 System Highlights Number of Voice Channels per IP Trunk The maximum voice channels per IP Trunk card depends on the payload size as follows (payload size can be assigned in system programming): CCIS (Point-to-Multipoint) Payload Size G.729a G.711 G.723.1 20 ms 8 Channel...
Page 66 Chapter 3 System Highlights IP PAD Calculation IP PAD Calculation Number of extensions Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports...
Page 67 Chapter 3 System Highlights IP PAD Calculation Number of extensions Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards...
Page 68 Chapter 3 System Highlights System Specifications AC Power Requirements Description Specifications AC Input Voltage 90 to 132Vac or 180 to 264Vac; 47 to 64Hz AC Input Current 3.5A(at 100V), 2.0A(at 200V) AC Power Consumption / Thermal Output (Maximum) AC Power Consumption (KVA) Thermal Output (BTU) Description 100V...
Page 69 Chapter 3 System Highlights Electrical Characteristics (Central Office Trunk) Description Specifications Insulation Resistance 15 mega-ohms or more at 100Vdc DC Resistance On-hook conditions: 30 mega-ohms Off-hook conditions: 1,700 ohms Impedance On-hook conditions: 20 kilo-ohms (300 to 3,400Hz) 8 kilo-ohms (at 24Hz) Looped conditions: 600 ohms Leak Current 0 mA at on-hook conditions...
Page 70 Chapter 3 System Highlights Line Conditions Description Specifiations Loop Resistance (including Telephone Set) Analog Standard Line Max. 600 ohms Analog Long Line Max. 2,500 ohms (DP 10pps), Max. 1,700 ohms (DP 20pps) Max. 1,200 ohms (DTMF) Loop Resistance (including Opposite End Resistance) Central Office Trunk Max.
Page 71 Chapter 3 System Highlights Rotary Dial Pulse and DTMF Signaling (1) Rotary Dial Signal Specifications Description Receiving Sending Dial Speed 9 to 22 pps 10 pps +/- 0.8pps 20 pps +/- 0.8 pps Break Ratio 55 to 77 % 67 +/- 3% or 62 +/- 3% Inter-Digit Pause Min.
Page 72 Chapter 3 System Highlights Multi-frequency Compelled (MFC) – R2 SIGNAL (1) MFC Frequency Value Frequencies Forward Signals(Hz) Backward Signals(Hz 1,380 1,140 1,500 1,020 1,620 1,740 1,860 1,980 (2) MFC Combinations Combination Number Frequencies F0 + F1 F0 + F2 F1 + F2 F0 + F3 F1 + F3 F2 + F3...
Page 73 Chapter 3 System Highlights Audible Tones and Ringing Signal Audible Tones Tone Frequency Interruption Dial Tone (DT) 350 Hz mixed with 440 Hz Continuous Special Dial Tone (SDT) 350 Hz mixed with 440 Hz 0.125 sec. ON, 0.125 sec. OFF Busy Tone (BT) 480 Hz mixed with 620 Hz 0.5 sec.
Page 74: System Specifications
Chapter 3 System Highlights NEAX IPS /IPS System Specifications System Specifications Item Specifications LT ports: Max. 40 ports / MODULAR CHASSIS, (Max. 64 ports including 24 virtual LT ports/MODULAR CHASSIS) Max. 120 ports / system (IPS ), Max. 80 ports / system (IPS System Capacity AP ports: Max.
Page 75 Chapter 3 System Highlights IP Specifications Item Specifications Remarks G.729a 8 kbps CS-ACELP Voice Encoding G.723.1 (5.3 k/6.3 k) MP-MLQ/ACELP G.711 64 kbps PCM 32 channels per card IP-PAD Automatically seized per call PAD card is required. Communication FAX Relay Method (T.30) G3 FAX (up to 14.4 kbps) Feature Super G3 Reciprocal: Not allowed...
Page 76: System Compliance
NEC telecommunications system and/or PBX. A NEC PBX can also be configured to restrict access to designated telephone extensions. Furthermore, an NEC PBX can also be configured to utilize password access to individual telephones, voice mailboxes, etc. for purposes of end user authentication.
Page 77: Chapter 4 Equipment List
Chapter 4 Equipment List Module/Installation Hardware This table shows the names and functions of the modules Equipment Name Function Name Remarks SN1617 PIMMD Port Interface Module (PIM) Maximum 64 physical ports per PIM. Houses two batteries for protection from short power interruption (for 30 minutes). At maximum configuration, the system consists of eight PIMs, and provides a total of 512 physical ports (64 ports ×...
Page 78 Chapter 4 Equipment List This table shows the name and functions of installation hardware. Equipment Name Remarks HANGER ASSEM (B) Wall Hanger Assembly One HANGER ASSEM is required per PIM for Wall Mounting Installation. MOUNTING BRACKET Safety Mounting Bracket Used as an overhead hanger for Floor Standing Installation. Wire, chain or eyebolts are to be locally provided, to secure the bracket.
Page 79: Circuit Cards
Chapter 4 Equipment List Circuit Cards The circuit cards used for NEAX 2000 IPS systems are divided into the following types. According to these card types, the mounting locations of card and port allocation of the Time Division Switch are varied. Common Control Cards Main Processor (MP) Firmware Processor (FP)
Page 80 Chapter 4 Equipment List Common Control Cards (Cont.) Main Processor Card for Remote PIM (DMR) Provides LAN control function, System-based Device Registration Server (DRS), built-in FP, 33 MHz PCI BUS, Memory (SDRAM 32 MB, Flash ROM 9 MB), TDSW (1024CH × 1024CH), 16-line CFT, PB sender, Clock, 2-line PLO (receiver mode/source mode), one RS-232C port, 4-line PB receiver, internal PN-CP31 Music-on-Hold tone, BUS interface.
Page 81 Chapter 4 Equipment List Application Processor Cards The following table shows a summary of the Application Processor cards for NEAX 2000 IPS systems. Maximum 24 (AP) cards per system Maximum 256 (AP) ports per system Application Processor Card Name and Function Function Name Port...
Page 82 Chapter 4 Equipment List Application Processor Cards (Cont.) Function Name Port Remarks Common Channel Handler for CCIS Common Channel (1/Trunk Route). Transmits/receives SPN-SC00 CCH-D (AP) Handler for NO.7 signals on the common signaling channel CCIS of CCIS. D-Channel Handler Card: Transmits/receives signals on the D- D-Channel Handler SPN-SC01 DCH-C (AP)
Page 83 Chapter 4 Equipment List Application Processor Cards (Cont.) Function Name Port Remarks Database Memory for Wireless Roaming and OAI Applications using Free Location SPN-AP00B DBM-C (AP) Facility (FLF). 1 Card / system Wireless Roaming DCH Card for Wireless Roaming 1 Card / Tie Line Route SPN-SC01 DCH-Q (AP) Installed with DTI Card QSIG Protocol Handler...
Page 84 Chapter 4 Equipment List Line/Trunk (LT) Cards The following table shows a summary of the Line/Trunk (LT) cards for NEAX 2000 IPS. The LT cards may be installed in slot 00 to 11 of PIM 0-7, with the following conditions: Line/Trunk (LT) Cards Function Name...
Page 85 Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks term Digital Station 8-line Digital Line Circuit Card for D Series i/E/III, Elite,IPK, DSS Console,DESKCON PN-8DLCL [–27 V version, two-wire type] term 8-line Digital Line Circuit Card for D Series i/E/III, DSS Console, DESKCON PN-8DLCP...
Page 86 Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks IP PAD 32-channel IP-PAD card: (IP Station • Provides Packet Assembly/Disassembly to Peer-to-Peer) accommodate Legacy Line/Trunk interface. • Used with a maximum of two 16VCT cards. • Two cards can be accommodated per built-in FP/FP card, a maximum of eight per system.
Page 87 Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks Analog C.O. Trunk 8-line Central Office Trunk Card (Loop Start/ Ground Start Trunk): PN-8COTS Provides loop detection, sending/detecting ground on Tip/Ring wire. 8-line Central Office Trunk Card (Loop Start Trunk): PN-8COTQ Provides loop detection, receiving/sending the Caller ID (CLASS SM) signal.
Page 88 VoIP H.323 IP Trunk card. Supports up to 12 channels. (G.729a. PAYLOAD 40ms). Also requires CCIS and IPT SPN-IPTB-B key per IPTB and NEC GK1000 software. Has one RJ45 connectors for 10/100 Ethernet/Fast Ethernet to router. 4-channel voice translator CODEC card for H.323 includes BUS cable.
Page 89 Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks Wireless Zone 2-line Zone Transceiver Interface Card: Transceiver • Used to interface with the ZT, based on interface ISDN S-Interface. • A maximum of two ZTs can be SPN-2CSIA connected per CSI card.
Page 90 Chapter 4 Equipment List Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks NEAXMail AD-8 4-Port Voice Mail Card: • One card per system. • Number of ports: Four ports (Up to eight PZ-VM00 ports when PZ-VM01 is mounted) • Occupies three physical slots width per card. •...
Page 91: Chapter 5 Station Equipment
Chapter 5 Station Equipment Chapter 5 Station Equipment Terminal Line Up A variety of terminal equipment may be connected to the NEAX2000 IPS systems. term Series i Terminals Analog DTR-1-1 (Single-Line Analog) DTR-1HM-1 (Hospitality Single-Line Analog) term Series i (IP) Multi-line Digital Terminals ITR-4D-3 (4-Line display Digital) ITR-8D-3 (8-Line display Digital) ITR-16D-3 (16-Line display Digital)
Page 92: Analog Terminals
Extender (ISDN) term Extender (Analog) Analog Terminals NEC offers two distinct analog terminals. Both are available in black or white. Descriptions of the Analog Terminals Description Remarks DTR-1-1 (WH) TEL Fully modular with Redial key, Flash key, Message Waiting lamp, Data Jack and Ring/Handset Receive Volume.
Page 93: D Term Series I (Ip) Terminals
Chapter 5 Station Equipment Specification for Analog Terminals Item Description Size 224mm x 165mm +/5mm(Length x Width) Color Black or White Dial Pad 12-Key Dial Pad: 4 Rows and 3 Columns; Metropolitan Dial Pad with Alphabet, * and # buttons; Button 5 has a Raised Dot Type of Dial DTMF and Dial Pulse Function Buttons...
Page 94 Chapter 5 Station Equipment Call Handling Features Four Local Soft Key Controls (detail functions are dependent on PBX) • Large Message Waiting LED • 24 Character, 3-Line LCD • Built-in Headset Jack Connector • Speed Dial/DSS Buttons • Programmable Line Keys with 2-Color LED •...
Page 95: D Term Series I (Tdm) Multi-Line Digital Terminals
Chapter 5 Station Equipment term Series i (TDM) Multi-line Digital Terminals term The D Series i, digital terminals have a user-friendly ergonomic design and is available in six distinct digital models. Descriptions of Terminals Description Remarks DTR-2DT-1 (BK) TEL 2 LINE TERMINAL - available in black (BK) or white (WH). DTR-2DT-1 (WH) TEL (does not support optional adapters) Fully modular with 2 Flexible, 2-color LED Line keys, eight Function Keys, built-in...
Page 96 (on the desk, housing tilt up) -4.4 deg. (wall mounting) Housing Face Angle 14~25 deg. (on the desk) -4.4 deg. (wall mounting) Recommended Headset NEC Headsets Other Page 5- 20 NEAX2000 IPS Request For Proposal (RFP) Reference Guide NDA-24349 Issue 4...
Page 97 Chapter 5 Station Equipment Terminal Options Item Description WM-R Unit Series i Multi-line Terminals with an AP(R)-R, AP(A)-R, CT(A)-R, and/or an IP-R Unit can be wall mounted using the WM-R Unit. AD(A)-R Unit Provides Series i Multi-line Terminals ability to interface with recording device. AP( R)-R Unit Provides Series i Multi-line Terminals ability to interface with analog device such as a cordless telephone, facsimile machine, external speakerphone, Automatic...
Page 98: D Term Series E (Multi-Line Digital Terminals)
Chapter 5 Station Equipment term Series E (Multi-line Digital Terminals) term The D Series E terminals were strategically designed to provide ergonomic form and user- term friendly functions. With advanced digital circuitry, the D Series E terminals consist of five distinct telephone models and one DSS/BLF console to meet users’...
Page 99 Chapter 5 Station Equipment Descriptions of Series E Multi-line Digital Terminals Description Remarks DTP-2DT – 1 (WH) This 2-line non-display digital terminal is equipped with 2 programmable line/feature keys (each with a two-color LED), 8 dedicated function keys, a built- in speakerphone, and large LED to indicate incoming calls and messages.
Page 100 Chapter 5 Station Equipment Descriptions of Series E Multi-line Digital Terminals (Cont.) Description Remarks DCU-60 –1 (WH) This DSS/BLF/Add-On Console is equipped with 60 programmable line keys DCU-60 –1 (BK) (each with a two-color LED). These keys can be programmed as Direct Station keys, function keys, or outside line keys.
Page 101 Multiline Terminal (handset, speakerphone, headset) cannot be used simultaneously. Note 2*: Dual voice channel capability is available and special programming may be required from the NEC PBX/KTS systems to support two simultaneous voice channels. CTA-U Computer TAPI ADAPTER Unit (CTA-U)
Page 102 IPW-2U (P-P) The IPW-2U (P-P) adapter is a full duplex switch, which can be installed on term any of the NEC LCD D Series E phones when using Peer-to-Peer IP stations. Requires either ACA-U local power or SN1604 Power Hub 12-Port...
Page 103 Chapter 5 Station Equipment term Series E Specifications term Series E Digital Terminals (DTP-) DCU-60 Feature/Function Add-On Housing color White White or Black Two colors LED Line/Feature keys 48 ext. One touch keys None None None None None Fixed feature keys None None Number of characters...
Page 104 Chapter 5 Station Equipment term Series E Line Conditions Loop Resistance and Distance (Long Loop circuit built-in) Cable Length Cable Length Maximum (24 AWG Cable) Terminal (24 AWG Cable) Loop Resistance ( ) (Without (With ACA Unit) ACA Unit) DTP-8-1 TEL 1000 ft.
Page 105: D Term Cordless Terminals
Chapter 5 Station Equipment term Cordless Terminals term Cordless II (DTR-4R-2 BK) term The D Cordless II is fully digital and operates in the 900MHz frequency range. It includes Base Unit, Handset (with a standard battery, 6 hours of Talk Time or 4 days of Standby), Charging Stand, Belt Clip, Wall Plate Adapter and 2 AC Adapters.
Page 106 Chapter 5 Station Equipment term Cordless Lite II (DTH-4R-1 BK) term The D Cordless Lite II is fully digital and operates in the 900Mhz narrow band frequency range. It includes Base Unit, Handset, one telephone cord, 2 AC Adapters, 2 Rechargeable Batteries, Spring Belt Clip, Battery Charger, and Wall Mounting Plate.
Page 107 LED. This terminal does not support optional adapters. term Each NEC D Handset Cordless Telephone (DTP-16HC-1) includes a base unit, cordless handset, belt clip and a standard rechargeable nickel-cadmium battery that supports 4 hours of talk time or 40 hours of standby and a user guide.
Page 108 Chapter 5 Station Equipment Specifications Base Unit Cordless Handset Belt Clip 16 programmable line/feature keys with two-color LED indication 8 dedicated Function Keys Built-in speakerphone ADA compatibility Large Message waiting LED 900 Mhz analog spectrum 40 channels Standard nickel-cadmium battery (40 hours of standby talk time Terminal Options Unit Description...
Page 109: Inaset
Chapter 5 Station Equipment INASET term INASET terminals are members of the D IP family. INASET terminals have a Web browser with a large color display and a built-in multi-port Ethernet switch for connectivity to the user’s local PC. INASET terminals bring a wealth of information to the desktop, including short text display messages and Web pages specifically tailored for the small screen format The INASET’s basic load includes a graphical telephony application that provides an abundance of telephony information and desktop control that is easy to use with its menu-based interface.
Page 110 Chapter 5 Station Equipment Additional Applications Personalization at the desktop: Individual customization can bring flexibility to the desktop. Software developers can enhance traditional features such as Answer, Redial, Conference, Recall and Help menus. Centralized services: Information or features that need to be accessed by numerous individuals within the organization can be centralized on servers.
Page 111 Chapter 5 Station Equipment INASET Basic Network Capability Dual port 10/100 Mbps Ethernet switch Internal voice packet prioritization VLAN support (802.1q & 802.1p frame tagging) Configurable ToS bits (DiffServ and IP Precedence support) Powering o Inline power (unused pairs) or o Direct powering with external wall-plug adapter PBX System Requirements NEAX 2000 IPS R6.1or higher...
Page 112: D Term Ps Iii Wireless Handset
Chapter 5 Station Equipment term PS III Wireless Handset term The D PSIII is a wireless handset designed to support the professional’s schedule and the special needs of people on the run. At less than 3.8oz and with 300 hours of standby time, the Personal Station continues to offer the size, weight and battery life demanded by the user constantly on the go.
Page 113: D Term Sp20 Softphone
Protims IP and peer-to-peer. Administrators are able to invoke the protocol via the D SP20 control. term Powerful User Interface (D SP20 and Java GUIs) with a NEC Hardware Terminal Appearance. term The D SP20 provides a user configurable GUI (Graphical User Interface), enabling the user access telephone features.
Page 114 Chapter 5 Station Equipment term SP20 System Requirements Protims over IP 32IPELC Card and 16VCT Card for compression term SP20 Software CD External Licensing server via dongle NEAX 2000 IPS, 3200 Series software or higher SoftPhone 4 seat Licenses : per 4 clients 8 Hardware seat licenses: Only required when seat is not available term SP20 Software CD...
Page 115: D Term Sp30 Softphone
, HTML pages and Word documents, etc. In addition, the D SP30 provides an interface to Microsoft’s Telephony Application Programming Interface (TAPI) via NEC OpenWorX integration, allowing TAPI-enabled applications, such as Outlook and ACT, to make and receive calls. term...
Page 116 Chapter 5 Station Equipment Internet Link: term The D SP30 can be assigned with a common database link for fast access to a particular site. This link could be an Internet link that needs to be accessed when receiving or placing a call (i.e., you receive a call from a customer and need to look up information that is contained in a database).
Page 117 Beep tone can also be conditioned to send a tone notification at user selectable intervals. Application Collaboration term The NEC D SP30 phase 2 allows users to share ideas, information and programs in a variety of ways while either in a point-to-point connection or 6/8 party conference mode.
Page 118 Chapter 5 Station Equipment Application Collaboration Modes Supported Applications 2 Party Mode 3 Party without UM4730 3 Party with UM4730 Video Conference White Board Application Sharing File Transfer Chat One Key Operation term The space bar key on the keyboard for the D SP30 PC can be configured in such a way to allow fast access to placing calls, receiving calls and termination of calls.
Page 119 SP30 Software CD Application CD. One CD can be used for multiple Client installations. Recommend 1 per 4 clients. NEC USB Headset (DSP300) One per SP30 NEC USB Headset (DSP400) One per SP30 NEAX2000 IPS Request For Proposal (RFP) Reference Guide...
Page 120: D Term Extenders
ONLY) display terminal. The DTP-32DE-1 is the same as the DTP-32D-1 except it is registered with the FCC for home use. This is the only NEC Digital telephone that has this “Residential FCC Registration”. All of the digital and term audio PBX functionality is extended, except that of data capabilities via the D .
Page 121 Chapter 5 Station Equipment Multiple Remote Operation term Another invaluable application offered by the NEC D EXT is that multiple Remote Modules may access the same Office Module at different times. Therefore, if one remote agent “logs out” from the “Office Module”, another remote agent may “log on”.
Page 122 Chapter 5 Station Equipment NEAX2000 IPS Requirements term The Digital Station Port which is connected to the D EXT at the “PBX Site” must be provided via the PN-8DLC, PN-4DLC, or the PN-2DLC Circuit Cards. The Station Port may be set to operate in “Series E Mode” or “Series III Mode” term The maximum distance from the D EXT to the PBX digital port interface (at the PBX Site) is 250...
Page 123 The D Analog EXT enables telephone users to be a fully functional part of the NEC PBX with a D Series E (DTP-32DE-1) telephone located any distance off-premises. The Dterm Analog EXT consists term of two modules. One module, identified as the Office Module, connects to a digital D...
Page 124 DTP-32DE-1 Multiline Terminal and D Analog EXT. The NEC CTA-U optional adapter cannot be installed to a NEC PBX remote Multiline Terminal to provide TAPI functionally with the PBX. The auto answer feature for PBX ACD is not operable while in Call on Demand mode.
Page 125: Nda-24349, Issue
Chapter 6 Trunking Type of Trunks The following list reflects the type of trunk and the package that supports it. Type of Trunk Circuit Package Ports Slots Central Office, Foreign Exchange, PN-4COTB WATS (Analog) PN-8COTS PN-4COTG Central Office Caller ID (Class SM) PN-8COTQ PN-4DITB Direct in Dial (DID)
Page 126: Trunk Card Specifications
Chapter 6 Trunking Trunk Parameters Trunk Impedance 600/900 ohms (selectable by programming) Trunk Resistance Characteristics, Central Office Trunk (1200 maximum) o Trunk Set Up Procedure o Loop Start o Ground start o Wink Start o Ring Down o E & M Signaling Release and Incoming Detect Immediate Start and Timing Variable Start Trunk Card Specifications PN-4COTB...
Page 127 Chapter 6 Trunking PN-4DITB This circuit card is a DID line trunk card which supports the functions of four DID line trunks. This card provides the following functions: a. This card is equipped with Direct Inward Dialing (DID) function. b. This card is equipped with loop detection functions, sending reverse signal, and DTMF to DP conversion.
Page 128 Chapter 6 Trunking SPN-30DTC This circuit card is a 30 B-channel, 2 Mbps E1 digital interfacing trunk card (2.048 MHz). Typical E1 applications apply to any CCIS, Q-SIG, and TIE Line application via continuous property. Complies with U-LAW PCM voice coding standard used in North America. : Does not support A-LAW coding used in Europe, Mexico and South America.
Page 129 Chapter 6 Trunking PN-2DATA This circuit card is a trunk card that supports the announcement function for a maximum of two announcements without external announcement equipment. This package supports only the following announcement arrangements: Two 60-second announcements. Single or multiple connections to an announcement is allowed. term Announcements will be recorded from a D , Single line, or Attendant Console.
Page 130 Chapter 6 Trunking PN-4RSTC (ID Number Receiver) The Caller ID (Class) feature requires this card to receive and store Caller ID information from the CO. Frequency Shift Keying (FSK) is used to send calling number and calling name information to the PBX. The RSTC card receives this information from the CO and provides flexible options for the use of the Caller ID messages.
Page 131: System Trunking Capacity
Chapter 6 Trunking System Trunking Capacity IPS Trunking Capacity Syatem Capacity Item 1PIM 2PIM 3PIM 4PIM 5PIM 6PIM 7PIM 8PIM Loop Start Central Office Trunk (Lines) DID w/4DIT 2W E&M Tie Line Trunk (Lines) 4W E&M CCIS Trunk (Peer to Peer Connection) Max.
Page 132 Chapter 6 Trunking Trunk Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS IP-PAD No. of channel Loop Start Central Office Trunk (Lines) DID w/4DIT 2W/4W E&M CCIS Trunk (Peer to Peer Connection) Max. 127 1.5M DTI: 10, CCIS: 8 DTI/CCIS Digital Link Note 1 1.5M/2M(PRT)
Page 133: Least Cost Routing (Lcr)
Chapter 6 Trunking Least Cost Routing (LCR) The NEAX 2000 IPS provides extensive Least Cost Routing capabilities. LCR allows the NEAX 2000 IPS to be programmed to route outgoing calls over the most economical facility (WATS, FX, and DDD), based on the area code and office code dialed. In the case of Specialized Common Carriers, associated NXX patterns can be screened out via 6-digit Toll Restriction if the dialed number is not within the designated service area of that SCC.
Page 134 Chapter 6 Trunking Toll Restriction The toll code restriction data allows the system administrator to program certain restrictions for Tandem (trunk-to-trunk) and Outgoing calls. Outgoing toll restriction is based on a station RSC. For outgoing, the parameters request the Route Number, Destination Code, RSC, and Toll Data Index (TDI).
Page 135: Chapter 7 Attendant Answering Position
Chapter 7 Attendant Answering Position Attendant Console (SN716) The Attendant Console (SN716 DESKCON) has an ergonomic design and provides full access to all PBX Console features. The SN716 DESKCON uses the same interface cards as the digital phones to connect to the PBX. The SN716 Desk Console uses a 6-core Modular Jack; inner 1 pair for signal and outer 2 pairs are for power supply to connect to the PBX system.
Page 136 Chapter 7 Attendant Answering Position SN716 DESKCON General Features Character LCD (4 x 40 character) LCD designation strips Software-controlled LCD loop key Full access to PBX features Headset connectivity Recorder connectivity SN716 DESKCON Exclusive Features While the DESKSON has full access to PBX features the SN716 DESKCON has the following exclusive features.
Page 137 Chapter 7 Attendant Answering Position Face Layout of the SN716 DESKCON Alarm Position Available Position Busy Night (24) (25) (26) (27) (28) NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 3 NDA-24349, Issue 4...
Page 138 Chapter 7 Attendant Answering Position Functions and use of Keys and Lamp Indications Location Key or Lamp Full Basic Key/Lamp Function Number Designation Name /Option The attendant answers the call associated to the particular loops. Loop keys are usually L1-L6 Loop Basic used to reenter to held calls, answer...
Page 139 Chapter 7 Attendant Answering Position Incoming Call Identification: These eight non-locking keys with associated lamps provide attendant access to specific types of incoming calls. A flashing lamp indicates a call waiting to be answered. A steady lamp indicates a call answered.
Page 140 Chapter 7 Attendant Answering Position When the key is pressed, the lamp will light, Position and the console will become not available. Position Busy Basic Key & Lamp Busy Note: Press the button if operators leave their seats. Allows the console to place in the night answer mode and lights the associated lamp.
Page 141 Chapter 7 Attendant Answering Position SN716 Specifications Interface and Q’ty Remarks ITEM Power Options SN716 PN-8DLCP 1/8 ATT Interface Card (-27V) DESKCON Distance: Max. 984.3ft (350m) PN-4DLCM 1/4 ATT Interface Card (-27V) Distance: Max. 984.3ft (350m) PN-4DLCQ 1/4 ATT Interface Card (-27V) Distance: Max.
Page 142: Business Attendant System (Bas)
Chapter 7 Attendant Answering Position Business Attendant System (BAS) NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time and part-time NEAX PBX systems answering positions. The BAS consists of an interactive client side application running on Windows 98 SE, Windows 2000 (SP2) or Windows XP (SP1) operating system that connects to the BAS server via the corporate LAN.
Page 143 Chapter 7 Attendant Answering Position BAS: Benefits Centralized company database that can link and replicate with other databases, including AimWorX. Sound playback and recordings on the operator telephone. Provides operators with the ability to do more than answer the phone, since the client resides on a PC.
Page 144 Chapter 7 Attendant Answering Position Business Attendant System: Directory Both an internal directory and an external directory exist in the BAS system. The internal directory lists employees within the company, while the external directory stores numbers outside the company. External numbers are usually numbers that are frequently called, or information about people or companies that frequently call the main listed number.
Page 145 Chapter 7 Attendant Answering Position Business Attendant System: Speed Dials Pad Another versatile screen is the Speed Dial pad shown below: Up to forty (40) Speed Dial fields are available for each attendant. Dragging an entry from the directory onto the speed dial button automatically programs these fields. Another great feature of these buttons is that they act as Busy Lamp Fields (BLF).
Page 146 Chapter 7 Attendant Answering Position Business Attendant System: CCIS Network Information The following is a diagram of a simple CCIS network using the BAS. The Business Attendant System can run in the above-pictured environment with the following limitations. term Calls transferred from the BAS Client to a D on the second PBX will not recall to the BAS operator.
Page 147 Chapter 7 Attendant Answering Position Business Attendant System: Attendant PC Minimum Hardware Requirements Item Description Microsoft Windows 2000 Professional or Server, or Microsoft Operating System Windows XP Professional. (Latest Critical Updates for both) Processor 350 MHz Pentium II Class Processor or higher Memory 256 MB of RAM Hard Drive Space...
Page 149: Chapter 8 System Administration
Chapter 8 System Administration System Administration In this system, the Customer Administration Terminal (CAT) or Maintenance Administration Terminal (MAT) is used for programming the system data. The CAT is a digital multi-function term telephone (D ) which is equipped with function keys, a dial pad and LCD and interfaces with the system via the MP card.
Page 150: Customer Administration Terminal (Cat)
Chapter 8 System administration Customer Administration Terminal (CAT) term The Customer Administration Terminal (CAT) is a digital multi-function telephone (D ) which is equipped with function keys, a dial pad and LCD and interfaces with the system via the MP card.
Page 151 Microsoft Word or Excel, directly from its Toolbar. Connecting to a PBX There are three ways to connect your PC to an NEC PBX: Use a modem to establish a dial-up connection. Use a serial cable to establish a direct connection.
Page 152 Chapter 8 System administration Service Conditions (Con’t) 4. The PC used with MATWorX must have an RS-232C port, and cannot be located more than 50 feet (15m) from the system when connected on premises. 5. When stations or trunks are expanded, moved, or changed, office data for a Multiline Terminal key/station/ trunk can be copied and multiple assignments of related office data is possible.
Page 153: System Diagnostics
Chapter 8 System Administration MATWorX PC Requirements ® MATWorX requires an IBM or compatible PC running Microsoft Windows 98, ME, 2000 or XP. Minimum Requirements Recommended Pentium III 350 MHz processor Pentium IV 1 GHz processor 128 MB RAM 256 MB RAM Available hard-disk space Available hard-disk space before installation:...
Page 154: Remote Maintenance
Chapter 8 System administration Remote Maintenance This feature allows station and trunk changes or reassignments to be performed without a site visit by service personnel, and can be used to retrieve fault codes prior to visiting a site. One Remote Maintenance center can service an unlimited amount of systems, thus reducing the amount of personnel to maintain each site, travel costs and customer billing for each site.
Page 155: Ma4000 Management System
Audit Trail Logging Customizable Portals Command Line Interface Integration to OpenWorX Centralized Authentication Service (NEC CAS) System Health Monitoring Range programming that is schedulable The MA4000 IPS Assistant gives the power of station management directly to the end-user. Limited by access rights, an administrator can allow his users to manage their own phones.
Page 156 Chapter 8 System administration The following requirements are for a single user system running the MA4000 Management System software. WEB Server Minimum Recommended Processor: Intel® Pentium® 450 MHz Intel Pentium 2 GHz or higher RAM: 1 GB (1024 MB) 1 GB (1024 MB) Hard Drive Space: 500 MB 500 MB or more...
Page 157 Logitech PS/2 Wheelmouse OEM Ivory Logitech Mouse 542084 Intel 104 Keyboard PS/2 Intel Keyboard 542085 NEC Acusync AS500 Monitor NEC 15” Monitor 542086 2.8GHz/512KB CPU KIT (120Rd-1) Additional CPU for 1U Servers 512MB LP SDRAM (2x256MB) Additional 512MB RAM for 1U Servers. 1U...
Page 159: Chapter 9 Feature Descriptions
Chapter 9 Feature Descriptions Business/Hotel/Data Feature List Account Code Unsupervised Trunk-to-Trunk Transfer By Attendant Add-On Module Attendant Delay Announcement Alarm Indications Attendant Lockout Alphanumeric Display Attendant Overflow Analog Port Adapter Attendant Override Announcement Service Authorization Code Answer Key Automated Attendant Attendant Assisted Calling Automatic Call Distribution (ACD) Attendant Camp-On (Full and Semi-automatic)
Page 160 Chapter 9 Feature Descriptions Business/Hotel/Data Feature List (Cont.) Split Call Forwarding - All Calls Dial by Name Split Call Forwarding - Busy Line Dial Conversion Split Call Forwarding - No Answer Direct Data Entry term Call Forwarding - Logout (D Direct Digital Interface Call Forwarding - Override Direct Inward Dialing (DID)
Page 161 Chapter 9 Descriptions Business/Hotel/Data Feature List (Cont.) Automatic Conference (6/10-Party) Dictation Equipment Access 2 Way Calling Foreign Exchange (FX) Access Group Call by Pilot Number Dialing Radio Paging Equipment Access Group Listening Wide Area Telephone Service (WATS) Access Handsfree Answerback Multiple Terminal Attendant Position Handsfree Dialing and Monitoring Music On Hold...
Page 162 Chapter 9 Feature Descriptions Business/Hotel/Data Feature List (Cont.) Multiple Line Operation Tenant Service Mute Key Tie Lines My Line Idle Display Tie Line Tandem Switching Off-Hook Voice Announcement Timed Queue Prime Line Pickup Timed Reminder Recall Key Trunk - Direct Appearances Relay Control Function Key Trunk Queuing - Outgoing Ring Frequency Control...
Page 163: Business/Hotel/Data Feature Descriptions
Chapter 9 Descriptions Business/Hotel/Data Feature Descriptions Account Code Analog Port Adapter This feature, when used with Station Message This feature allows an APR-U/AP(R)-R or Detail Recording (SMDR), allows station APA-U/AP(A)-R unit combined with a legacy users and Attendants to enter a cost Multiline Terminal to connect to an analog accounting or client billing code (up to 16 terminal such as an analog telephone,...
Page 164 Chapter 9 Feature Descriptions Attendant Called/Calling Number Attendant Assisted Calling This feature provides a display of the station This feature allows a station user to ask an number and station name on the Attendant Attendant for assistance in originating a call. Console during an Attendant-to-station Three methods are available: non-delay, connection.
Page 165 Chapter 9 Descriptions Attendant Lamp Check Call Splitting This function is used to check the status of keys, This feature allows the Attendant to confer lamps, and LCDs mounted on the Attendant privately with one party on an Attendant handled Console to verify that various operations of the connection without the other party overhearing.
Page 166 Chapter 9 Feature Descriptions Multi-Function Key Attendant Delay Announcement This feature allows the top row of keys on the This feature provides an announcement, via a Attendant Console to perform and display multiple Digital Announcement Trunk Card, to external functions in accordance with the status of call calls that are not answered by the attendant processing.
Page 167 Chapter 9 Descriptions Immediate Overflow - ACD Automatic Call Distribution (ACD) This feature allows a call directed to an ACD The Automatic Call Distribution (ACD) feature group to immediately overflow to another ACD permits incoming calls to terminate to a group, upon encountering an “all agents busy”...
Page 168 Chapter 9 Feature Descriptions Automatic Camp-on Back Up CPU An incoming Direct Inward Termination (DIT) NEAX 2000 IPS provides a dual CPU system call which has been terminated to a busy with two MP cards. When Emergency station can be Camped-On automatically. Notification from hardware is detected, the When the busy station becomes idle, the changeover from an active MP card to a...
Page 169 Chapter 9 Descriptions Broker's Call Call Forwarding This feature allows a Multiline Terminal or Call Forwarding allows calls directed to a Single Line Telephone user to alternate station to be routed to another station, an between two parties, talking to one party while Attendant, an outside number or voice mail the other party remains on Hold on the same equipment.
Page 170 Chapter 9 Feature Descriptions Call Forwarding - Busy Line Split Call Forwarding - Busy Line This feature permits a call to a busy extension to This feature allows internal and external calls to a be routed to a pre-designated station, Attendant busy extension to be rerouted to separate Console, or voice mail equipment.
Page 171 Chapter 9 Descriptions Call Park - Tenant Call Transfer When a call is parked by Call Park - Tenant, the This feature permits a station user to transfer call can be retrieved from Call Park-Tenant by any a call to another station in the system directly, station within the tenant from which the call was or with assistance from the attendant.
Page 172 Chapter 9 Feature Descriptions Camp-on CID Call Routing This feature provides selected stations or This feature allows designating a call outside calls with Camp-On capability to a terminating system based on the calling party busy internal station. Two Camp-On methods number received from the network.
Page 173 Chapter 9 Descriptions Meet Me Conference Conference (Six/Ten Party) This feature enables station users (PS, Multiline This feature permits a station user or Terminal, Single Line Telephone) within the Attendant (conference leader) to establish a system, Attendants, or trunk parties to join a Conference among as many as six or ten conference of as many as 32 parties by dialing a parties (including the Conference leader).
Page 174 Chapter 9 Feature Descriptions Data Line Security Direct Data Entry This feature allows line circuits that are used This feature allows a maid or other hotel for data transmission to be protected from personnel to enter numeric data to the interruptions such as Attendant Camp-On, Property Management System (PMS), using Executive Override, and Attendant Override.
Page 175 Chapter 9 Descriptions Direct Inward System Access (DISA) Direct Station Selection/Busy Lamp Field This feature allows an outside caller to access (DSS/BLF) Console the system using an exchange network This feature allows a DCU-60-1 unit connection without Attendant or station associated with a legacy Multiline Terminal to assistance.
Page 176 Chapter 9 Feature Descriptions Message Waiting Console Do Not Disturb This feature allows a DCU-60-1 unit associated This feature restricts incoming calls to a with a Multiline Terminal to be used as a Message station and can be set by an individual station Waiting (MW) Console.
Page 177 Chapter 9 Descriptions term Assistant Executive Override term Assistant is Web-based software, which This feature allows selected users to override resides on the server and provides end users a busy condition on a called station. A term with the ability to maintain their D Multiline warning tone is transmitted to both stations in Terminals and the 2000 IPS telephony...
Page 178 Chapter 9 Feature Descriptions Feature Activation from Secondary Group Call - Extension Automatic Conference (6/10 Party) This feature allows the Multiline Terminal user This feature allows a Multiline Terminal user to access an appearance of another extension or single line telephone user within the system and program certain features from that to establish a conference among as many as extension.
Page 179 Chapter 9 Descriptions Hands-free Answerback Hotel/Motel Front Desk Instrument This feature allows the station user to answer A Multiline Terminal with LCD can be a voice call without lifting the handset. programmed to function as a Hotel/Motel (H/M) Front Desk Instrument. This can be used to set and cancel standard H/M features Hands-free Dialing and Monitoring This feature allows the station user to dial or...
Page 180 Chapter 9 Feature Descriptions term Manual Intercom IP Enabled D The Manual Intercom groups have up to six term This feature provides a D Series E/i Multiline Terminals sharing a common signal path. Terminal combined with an IP Adapter unit Users can call other members of the Manual with the capability to connect NEAX2000 IPS Intercom group by pressing a Manual Intercom...
Page 181 Chapter 9 Descriptions Maintenance Administration Terminal Message Waiting This feature allows the Attendant Console, (MAT) The Maintenance Administration Terminal Hotel/Motel (H/M) Front Desk Instrument, (MAT) is a personal computer (PC) that administrative station, or Property provides an interface to the PBX via the Management System (PMS) terminal to light a NEAX 2000 IPS CPU card.
Page 182 Chapter 9 Feature Descriptions Dictation Equipment Access Night Service This feature permits dial access to customer This feature provides a variety of methods for provided Dictation Equipment, and in some handling incoming calls when the system is in instances allows them to maintain telephone night mode.
Page 183 Chapter 9 Descriptions Night Connection - Fixed Off-Premises Extensions This feature allows incoming calls normally This feature allows the connection of a single terminated to the Attendant to reroute to a line telephone in an off-premises location. The predetermined station when the system is placed connection to the Off-Premises Extension can in Night Service.
Page 184 Chapter 9 Feature Descriptions Power Failure Transfer Property Management System Interface This feature provides for specified trunks to be The NEAX2000 IPS provides a data interface automatically connected to designated Single to a locally provided Property Management Line Telephones in the event of AC power System (PMS).
Page 185 Chapter 9 Descriptions I-Hold / I-Use Indication Recall Key Multiline Terminals provide indication of which line Each Multiline Terminal is equipped with a Recall keys have been placed on Hold, or are in use by Key that is used to generate a hookflash to access that Multiline Terminal.
Page 186 Chapter 9 Feature Descriptions Remote Hold Return Message Schedule Display This feature allows a Multiline Terminal user This feature permits any station user to or an attendant to place a call on hold on the register his Return Schedule from his phone line button of the destination terminal, by when he leaves his desk or the premises, and pressing the Hold key.
Page 187 Chapter 9 Descriptions Security Alarm Stack Dial This feature provides an indication on the This feature enables a Multiline Terminal or Attendant Console when a contact closure an Attendant Console to remember the occurs. numbers dialed in the preceding five calls, including the last number dialed.
Page 188 Chapter 9 Feature Descriptions Station Message Detail Recording (SMDR System Speed Dialing This feature provides a call record for This feature provides all users the ability to outgoing station-to-trunk calls, incoming trunk- dial frequently called numbers using an to-station calls (including Data Call) and abbreviated call code.
Page 189 Chapter 9 Descriptions Timed Queue Uniform Call Distribution (UCD) When a user originates an outgoing trunk call The Uniform Call Distribution (UCD) feature and the called party is busy or does not permits incoming calls to terminate to a answer, the caller can set the Timed Queue prearranged group of stations.
Page 190 Chapter 9 Feature Descriptions Immediate Overflow-UCD Voice Guide This feature allows a call directed to a UCD group This feature provides a station user with an to immediately overflow to another UCD group, announcement that informs: upon encountering an “all agents busy” condition. 1.
Page 191 Chapter 9 Descriptions Voice Mail Transfer Voice Over IP (H.323) This feature has two functions that provide Provides the ability for the NEAX2000 IPS to streamlined transfer access to voice mail. connect via IP Trunk to other non-NEAX systems that are compliant with H.323. 1.
Page 192: Ccis Feature List
Chapter 9 Feature Descriptions CCIS Feature List Attendant Camp-On with Tone Indication - CCIS LDN Night Connection - CCIS Attendant Controlled Conference - CCIS Link Alarm Display - CCIS Automatic Recall - CCIS Link Reconnect - CCIS Brokerage - Hot Line - CCIS Message Waiting Lamp Setting - Attendant - CCIS Busy Lamp Field (BLF) - CCIS Message Waiting Lamp Setting - Station - CCIS...
Page 193: Ccis Features Descriptions
Chapter 9 Descriptions CCIS Features Descriptions Attendant Camp-On with Tone Indication – Busy Verification - CCIS This feature permits an Attendant, via the CCIS This feature permits the Attendant, when the Attendant Console on the 2400 IPX or the desired station at another switching office is 2000 IPS, to interrupt a busy station’s call at busy, to hold an in-coming call in a special another switching office connected through...
Page 194 Chapter 9 Feature Descriptions Call Forwarding - Intercept - CCIS Calling Number Display - CCIS This feature allows calls to an inoperative This feature permits the number of a calling or number, through a CCIS trunk, to be called party at another switching office to be intercepted and automatically routed to a displayed either on a Multiline Terminal or an recorded announcement informing the caller...
Page 195 Chapter 9 Descriptions Centralized E911 – CCIS Digital Display - Trunk - CCIS This feature allows the system to transmit a This service feature provides the Attendant calling party number to the 911 Emergency with a visual indication of incoming and system over CCIS tandem connection.
Page 196 Chapter 9 Feature Descriptions Flexible Numbering of Stations – CCIS Link Alarm Display - CCIS This feature allows voice and data station This feature provides an indication on external numbers to be assigned to any instrument in equipment when the CCIS link is the CCIS network, based solely upon connected/disconnected, when the system is numbering plan limitations.
Page 197 Chapter 9 Descriptions Multiple Call Forwarding - All Calls - CCIS Night Connection - Flexible – CCIS This feature allows the last hop of a Multiple This feature provides an inter-office night Call Forwarding - All Calls sequence to be connection service, via the CCIS network, forwarded over a CCIS network to a station in when the calling station and the night station...
Page 198 Chapter 9 Feature Descriptions Station-to-Station Calling – CCIS Voice Call - CCIS This feature permits any station user to dial This feature provides a voice path, through another station directly, through CCIS, without the CCIS network, between a Multiline Attendant assistance. Terminal in one office and a Multiline Terminal in another office.
Page 199: Isdn Feature List
Chapter 9 Descriptions ISDN Feature List Addressing Advice of Charge - Display Call-By-Call Service Selection Called Party Recognition Service (Direct-In Termination (DIT)) Channel Negotiation Connected Line Identification Presentation (COLP) / Connected Line Identification Restriction (COLR) CPN To Network - Present CPN To Terminating User - Display DID Addressing DID and DOD Addressing...
Page 200: Isdn Feature Descriptions
Chapter 9 Feature Descriptions ISDN Feature Descriptions Addressing Connected Line Identification Presentation The 2000 IPS supports E.164 numbering plan (COLP) / Connected Line Identification as Type of Number (TON) / Numbering Plan Restriction (COLR) Connected Line Identification Presentation Identifier (NPI) combination in Calling and (COLP) provides the 2000 IPS to send the Called Party Number Information Element for ISDN number of the connected party in the...
Page 201 Chapter 9 Descriptions Event-Based CCIS Overlap Receiving This feature allows a PBX customer who does Overlap Receiving is available for an incoming not have a tie line (or when a customer cannot call to the 2000 IPS from ISDN network. use the tie line due to busy or fault of the line), Overlap Receiving is a procedure, used in call to use the various CCIS feature by using the...
Page 202: Q-Sig Feature List
Q-SIG Circuit Switched Basic Call - ETSI Version This feature enables NEC’s PBX to connect to NEC’s PBX or other manufacturer by using Layer 3 protocol for the signaling for the support of circuit mode bearer services at the Q reference point.
Page 203: Wireless Feature List
Chapter 9 Descriptions Wireless Feature List Analog PBX Interface Announcement - PS No Answer / Announcement - PS Out of Zone Automatic Release - Out of Zone Calls Call Forwarding - Not Available Call Forwarding - PS Out of Zone CCIS Interface Calling Name Display - PS Calling Number Display - PS...
Page 204 Chapter 9 Feature Descriptions Table of Features by Configuration Type Adjunct Type Integrated Type Feature Analog PBX CCIS NEAX 2000 IPS Interface Interface Wired for Wireless Analog PBX Interface – – Announcement - PS No Answer Announcement - PS Out of Zone Automatic Release - Out of Zone Calls Call Forwarding - Not Available –...
Page 205: Wireless Feature Descriptions
This feature allows the WCS to be integrated This feature allows the WCS to be integrated with many types of PBXs and to activate with NEC PBXs with CCIS interface. various PBX services by sending hookflash signal and DTMF tone.
Page 206 Chapter 9 Feature Descriptions Group Call – 2Way Calling Multi-Site Roaming term term This feature permits a D PS III, Multiline PS III user can originate or receive a call Termianl and Single Line Telephone to page a in any place of a network provided by multiple maximum of fifteen parties simultaneously, PBXs which communicate through JT-Q931- except the group call leader.
Page 207 Chapter 9 Descriptions PS Authorization Speech Encryption term This feature is to confirm the identity of a D This feature protects a call from being tapped. term PS III to avoid an unauthorized D PS III from accessing the system. Speed Dial-PS term This feature allows a D...
Page 209: Chapter 10 System Input/Output (I/O) Interfaces
Chapter 10 System Input/Output (I/O) Interfaces Station Message Detail Recording (SMDR) This feature provides a call record for outgoing Station-to-Trunk calls, incoming Trunk-to- Station calls (including Data Call), and tandem calls. This facilitates cost control by identifying trunk use and misuse by individual stations. Station Message Detail Recording (SMDR) enables call billing to customers and clients, and provides a means for checking local telephone bills.
Page 210 Chapter 10 System Input/Output (I/O) Interfaces 2000 Format 2000 Format is generally used to print call records on a serial printer and provides an easy to read format for printouts of outgoing / incoming call activity. Each record is given a serial number from 0000 to 9999 to identify each call. Calling Station Number Called Number (26 digits maximum) Route Number and Trunk Number...
Page 211 Chapter 10 System Input/Output (I/O) Interfaces MP built-in SMDR on IP ITEM Specifications Physical Layer Ethernet Connection Layer The Ethernet packet format complies with the DIX standard TCP/IP Protocol ARP, IP, ICMP, UDP, TCP Socket Interface Complies with 4.3 BSD socket interface Transport Protocol TCP stream type protocol Application Port Number...
Page 212 Chapter 10 System Input/Output (I/O) Interfaces Combinations for Center Office of Centralized Billing Former NEAX 2400 IMS Extended NEAX 2400 IMS SMDR Format Format SMDR with AP00 — (PN-AP00-B with AP00 program) SMDR with AP00 (PN-AP00-B with MRCA program MP built-in SMDR on RS-232C —...
Page 213 Chapter 10 System Input/Output (I/O) Interfaces Note: In case of built-in SMDR, if the station number is a 7- or 8- digit number, the upper one or two digits are sent as Calling office Number and the last six digits are sent as Calling Number in the call record format.
Page 214 Chapter 10 System Input/Output (I/O) Interfaces System Capacity MP Built-in SMDR Number of Maximum No. Call Records Simultaneous Trunk Calls 1280 SMDR with AP00 Buffer Memory Capacity within AP00 card can store the following number of call information temporarily. When not a center When center office of office of Centralized Centralized Billing-...
Page 215: Message Center Interface (Mci)
Chapter 10 System Input/Output (I/O) Interfaces Message Center Interface (MCI) This feature provides an interface with a customer supplied Voice Mail System (VMS) which can send Message Waiting lamp control data to the system. The Message Center Interface (MCI) can provide the following operations: 1.
Page 216 Chapter 10 System Input/Output (I/O) Interfaces Service Conditions (con’t) When the Message Waiting lamp control is activated with the MCI, the lamp control from the following equipment will not be provided: From the Property Management System (PMS) From the station (by dialing the access code) From the Direct Station Selection (DSS) Console From the Hotel/Motel Attendant Console From the Hotel/Motel Front Desk Instrument...
Page 217: Property Management System (Pms)
Chapter 10 System Input/Output (I/O) Interfaces Property Management System (PMS) The system provides a data interface to a locally provided Property Management System (PMS). This enables communication between the system and the PMS in order to provide computer control of Hotel/Motel features. The available PMS feature codes: Feature Feature...
Page 218 Chapter 10 System Input/Output (I/O) Interfaces PMS Interface PMS with AP00-B on an RS-232C Interface Item Description 1200, 2400, 4800, 9600 bps, asynchronous, software Data Rate selectable Note 1 Operating Mode Half Duplex Electrical Interface EIA RS-232C electrical standard interface Characteristic Signal Form EIA RS-404...
Page 219 Chapter 10 System Input/Output (I/O) Interfaces Service Conditions 1. Only one Interface Port can be provided for PMS. 2. The system sends information relating to the following features to the PMS upon request from the PMS: Do Not Disturb Room Cut-off 3.
Page 221: Chapter 11 Open Application Interface
The UAP uses a SCO UNIX or Linux operating system and communicates to the NEAX2000 IPS via TCP/IP (Ethernet). In addition to the operating system, NEC’s Application Platform Manager (APM) software manages the OAI applications, installed on the UAP, and maintains the communications between the UAP and the NEAX2000 IPS.
Page 222: Oai Uap Applications
Chapter 11 Open Application Interface (OAI) OAI UAP Applications NEC has developed a number of applications to enhance the features and functions of the NEAX2000 IPS. These applications are Open Server 5 compliant and will not operate with Open Server 4. The NEAX2000 IPS supports a maximum of 4 simultaneous applications.
Page 223 Chapter 11 Open Application Interface (OAI) Conference Room Scheduler Conference Room Scheduler is a NEC OAI application that allows an organization to better manage conference and meeting rooms that are always in high demand. Conference Room Scheduler enables term users of a D phone to reserve conference rooms, cancel reservations, verify reservations, or check reservations made by other users.
Page 224 Chapter 11 Open Application Interface (OAI) Guardian Guardian provides a level of vigilant phone security that not only monitors occurrences of toll fraud in the organization, but effectively deters would be toll fraud callers by documenting all long distance activity. Guardian allows the end user to assign authorization codes for access to certain stations, detects attempts to place calls that are considered invalid according to assigned privileges and, when necessary, restricts service to indicated extensions.
Page 225: Openworx: Attendant Statistics
Chapter 11 Open Application Interface (OAI) Time Clock Time Clock is designed to provide organizations with a more effective and efficient way to keep track of employee hours worked and days absent. Time Clock allows employees to conveniently use their own term station as time clocks.
Page 226: Openworx: Business Attendant System (Bas)
Chapter 11 Open Application Interface (OAI) OpenWorX: Business Attendant System (BAS) NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time ® and part-time NEAX 2000 IPS system answering position. The BAS consists of an interactive client side application running on Windows 2000 or Windows XP operating system that connects to the BAS server via the corporate LAN.
Page 227 FASTER and MORE EFFICIENT OPERATORS! BAS: Call Control Functionality Call control for the BAS is a queue-oriented system. Just like the NEC business attendant console, the BAS provides the standard familiar call queues and information. However additional information about incoming calls is added to better empower the Attendant.
Page 228 Chapter 11 Open Application Interface (OAI) The above functions are mapped to Function Keys (F1 – F12) at the top of the keyboard. The spacebar can be used to answer the first call in queue and the Enter key will activate dialing or transfer based on the current call state.
Page 229 Chapter 11 Open Application Interface (OAI) DID for Company Lookup A DID number can be associated with each company selection in the database. With this function enabled, when a call comes in on a specific DID for that company, the operator directory will automatically default to that company and only show those employees that are in the company.
Page 230: Openworx: Business Receptionist (Br)
Chapter 11 Open Application Interface (OAI) BAS: Authorization and Account Code Dialing BAS supports dialing with Account Codes or Authorization Codes. However, it uses a slightly different number format for the dial string. To denote an account code an exclamation point (!) is used and for authorization codes a dollar sign ($) is used.
Page 231: Openworx: Dialer
OpenWorX: Dialer term NEC’s OpenWorX Dialer allows any user in the NEAX 2000 IPS to use his or her D electronically search for the extension of another person in the NEAX 2000 IPS, even while the user is on the phone. Once the listing is located, a simple button press is all it takes to make the call or initiate a transfer.
Page 232: Openworx: Location Status Information (Lsi)
Chapter 11 Open Application Interface (OAI) the database also ensures that all extensions are easily added and/or updated; no matter how often updates are made. Also, the user can query using division and department such as would occur in a multi-site corporation. Dialer: Database The database used for Dialer is the same as the Business Attendant System database, which allows Dialer users to have the same information available to the attendants.
Page 233: Openworx: Short Text Messaging
The server will then parse the Pager ID out of the heading and send the message to ® the wireless handset with that extension. NEC has verified this functionality on Microsoft Exchange ® and Lotus Notes...
Page 234: Openworx: Incoming Call Assistant (Ica)
Chapter 11 Open Application Interface (OAI) STM: Benefits Allow users to send messages directly to users when not available for call transfer. Short messages can be left as text pages instead of voice mails. Internal Text messages can be sent directly to wireless handsets via email. Facilitates quick call back.
Page 235: Openworx: Group Call Forward Control (Gcfc)
Chapter 11 Open Application Interface (OAI) ICA: Comparison of ICA and IPS Functionality Feature OpenWorX ICA 2000 Caller ID Call Log Capacity 99 Inbound max 24 Inbound, or 99 Outbound max 19 Inbound + 4 Outbound (System Level Setting) Dialed call types Manual, TAPI, OAI, LNR Manual saved in Call Log...
Page 236: Openworx: Personal Call Assistant (Pca)
Insure privacy for users, such as in a hospital or dormitory. OpenWorX: Personal Call Assistant (PCA) In NEC’s continuing effort to bring better efficiency to the standard telephony user’s desktop, Personal Call Assistant was created. PCA includes functionality like Desktop and INASET in a much more convenient form.
Page 237 Chapter 11 Open Application Interface (OAI) If the user simply wishes to find someone internal to the company they can use the corporate directory. Clicking on the telephone icon next to the person will dial that person. Dialing rules are applied automatically. Other numbers can be stored and displayed this way, as well as email and pager.
Page 238 PCA: OpenWorX INASET The INASET is now a part of Personal Call Assistant as a standard feature. NEC’s INASET is a powerful IP terminal and is enhanced even further by the addition of the OpenWorX application suite. This suite enables INASET Application Services mode, adding a great deal of features and functionality.
Page 239: Openworx: Name Display
Chapter 11 Open Application Interface (OAI) OpenWorX: Name Display Name Display is an application that synchronizes the NEAX 2000 IPS name database with the employee portion of the OpenWorX Database. This sync is real time. In the case of two people sharing a single extension, the application will search through, Department, Division, and Company in that order.
Page 240: Oai Application Software Development
Chapter 11 Open Application Interface (OAI) OAI Application Software Development For users wishing to develop their own applications, NEC offers a complete library of development tools. For further information, contact the OAI Product Manager. System Specifications Required Equipment for OAI...
Page 241: Chapter 12 Automatic Call Distribution (Acd) With Mis
Windows 2000 Professional, Winodws 2000 Advanced Server or Windows 2003 Server ACD/MIS system (CallCenterWorX™ ACD/MIS) that enables a user to efficiently manage a call center. Also, NEC offers an Infolink™ Application (QueWorX™) that provides IVR, Internet and Desktop integration for NEAX2000 IPS Call Centers.
Page 242: Basic Acd Features
Chapter 12 Automatic Call Distribution with MIS Service Conditions (Con’t) 7. An ACD group number can be used as the destination station of Direct Inward Termination (DIT), or as a designated Night Service station. 8. An ACD group number can be assigned as the destination station of Off-Hook Alarms, Priority Calls, and Attendant Night Transfer.
Page 243: Callcenterworx Acd 3.0 For Business
Chapter 12 Automatic Call Distribution with MIS Immediate Overflow – ACD This feature allows a call directed to an ACD group to immediately overflow to another ACD group, upon encountering an “all agents busy” condition. Priority Queuing – ACD This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters an ACD queue.
Page 244: Callcenterworx Mis
Chapter 12 Automatic Call Distribution with MIS The CallCenterWorX ACD 3.0 for Business suite includes the Automatic Call Distribution (ACD) system and the Management Information System (MIS 3.0). The ACD system supplements the call processing capabilities of the PBX, with typical call routing designed to connect each caller with the most appropriate agent to handle their call in the shortest time possible.
Page 245 Chapter 12 Automatic Call Distribution with MIS 6. Has dock able toolbars, which can be dragged to other locations on the working screen. The user can also build a personal toolbar of most frequently used icons. 7. Provides toolbar icons and tool tips for all MAT commands, for opening report views, and for online Help and context-sensitive Help.
Page 246: Callcenterworx Mis
Chapter 12 Automatic Call Distribution with MIS CallCenterWorX MIS The CallCenterWorX Management Information System (MIS 3.0) offers call center managers’ access to the most important real-time and historical data available for workgroups. With this tool, you are able to maximize agent productivity and assure quality performance in handling the incoming and outgoing call volume of the center.
Page 247 Chapter 12 Automatic Call Distribution with MIS CallCenterWorX ACD 3.0 for Business Software Only Packages Business Software Only Packages CallCenterWorX-B ACD (3.00) (10 Agent) SW Only CallCenterWorX-B ACD (3.00) (20 Agent) SW Only CallCenterWorX-B ACD (3.00) (30 Agent) SW Only CallCenterWorX-B ACD (3.00) (40 Agent) SW Only CallCenterWorX-B ACD (3.00) (60 Agent) SW Only CallCenterWorX-B ACD (3.00) (80 Agent) SW Only...
Page 248 Chapter 12 Automatic Call Distribution with MIS CallCenterWorX Documentation CD Includes Description CallCenterWorX ACD (3.00) Features and Specifications Manual CallCenterWorX MIS (3.0) Quick Reference Guide CallCenterWorX MIS 3.0 Installation Guide CallCenterWorX MIS 3.0 Administration Guide CallCenterWorX MIS 3.0 Reports Manual term Series E Supervisor Console User Guide term...
Page 249 Chapter 12 Automatic Call Distribution with MIS ACD Computer with MIS Using Remote MIS via TCP/IP Minimum Requirements Computer Pentium III 933 MHz Processor or higher 256 MB RAM or more 30 MB Available hard disk space or more 15” SVGA Monitor and Video card that support 1024 x 768 resolution 1 floppy-disk drive or other data storage device 4X CD ROM drive 1 parallel port for connection of security Key...
Page 250 Chapter 12 Automatic Call Distribution with MIS ACD Computer Using Remote MIS PC via RS-232 Minimum Requirements Computer Pentium III 933 MHz Processor or higher 256 MB RAM or more 30 MB Available hard disk space or more 15” SVGA Monitor and Video card that support 1024 x 768 resolution 1 floppy-disk drive or other data storage device 4X CD ROM drive 1 parallel port for connection of security Key...
Page 251 Chapter 12 Automatic Call Distribution with MIS Remote MIS PC via TCP/IP Minimum Requirements Computer Pentium 266 MHz Processor or higher 64 MB RAM or more 30 MB Available hard disk space or more 15” SVGA Monitor and Video card that support 1024 x 768 resolution 1 floppy-disk drive or other data storage device 4X CD ROM drive 1 parallel port for connection of security Key...
Page 252 Chapter 12 Automatic Call Distribution with MIS Business System Capacities Capacities Item ACD CallCenterWorX CallCenterWorX ACD 3.0 MIS 3.0 Tenants per System Splits per ACD Tenant Note 1 Note 1 Splits per System Splits per Logon ID Active ACD Agents per 120 Note 2/ Note 4 120 Note 2 System...
Page 253 Chapter 12 Automatic Call Distribution with MIS PBX Requirements PBX Requirements Remarks PZ-M606-A On board Ethernet Interface card (Ethernet TCP/IP) Related Documents Title CallCenterWorX System Manual CallCenterWorX Features and Specifications Manual term Series E Supervisor Console User Guide term Series E Agent Console User Guide CallCenterWorX Sales Slick ICS ACD System Manual Abacus User’s Guide...
Page 254: Queworx4.0
QueWorX 4.0 is a suite of customer service and productivity-oriented applications. QueWorX utilizes NEC’s CTI link, “Infolink” to deliver advanced applications to contact centers These advanced applications are tightly integrated and specially designed to work in conjunction with NEC’s CallCenterWorX ACD applications for both NEAX 2000 and NEAX 2400 systems.
Page 255 Chapter 12 Automatic Call Distribution with MIS Immediate Customer Callback This feature allows callers, based on their estimated time to answer, to elect to receive a callback from an agent instead of waiting in queue. By entering their telephone number and recording a brief message, their call will remain in queue until an agent becomes available, even though they have hung up.
Page 256 Chapter 12 Automatic Call Distribution with MIS Screen Pop Provides an application that is installed at each agent’s desktop. Agents can log into QueWorX and the CallCenterWorX system via this application. Customer information provided in the Customer Profile Records Database can be displayed in the form of a ‘pop-up’ at each agent’s desktop as calls are received.
Page 257: Queworx Server Information & Pbx Requirements
QueWorX Server Information & PBX Requirements QueWorX can be purchased as a Turnkey or Software Only System. Server Information Each turnkey package includes: NEC Server, monitor, keyboard & Mouse Microsoft Windows 2000 Professional QueWorX 4.0 base SW Dialogic Boards Tape Backup External Modem &...
Page 258: Professional Services For Queworx
Call Center, CTI and speech applications that meet the customer’s business needs and demands. Requests for these applications can be forwarded to your NEC representative who will work with NEC Professional Services to help define the requirements of unique applications or you may contact Professional Services via ProServ@necunified.com...
Page 259: Chapter 13 Voice Over Ip (Voip)
Chapter 13 Voice over IP (VoIP) VoIP Solutions The NEAX 2000 IPS (Internet Protocol Server) is a communication system that can convert voice signals into IP packets and transmit them through the same data communication line as IP network (Intranet). Using this system, both voice and data communication lines are integrated into one communication line, and communication cost can be reduced.
Page 260 Chapter 13 Voice Over IP (VoIP) Extended Enterprise IP Solution (Con’t) Typical IP Gateway, Branch and Adapter configurations Required Equipment for NEC’s Extended Enterprise IP Solution The table below shows the equipment list for NEC’s Extended Enterprise IP Solution. Equipment Name Function term...
Page 261: Ip Station
Chapter 13 Voice Over IP (VoIP) IP Station term term term IP station is a D IP terminal, D Series E/Series i with an IP Adapter Unit, D term INASET, and D SP20/SP30 Softphone. IP stations provide a converged infrastructure at the desktop, with a 10Base-T/100Base-TX Ethernet connection to corporate Local Area Networks (LAN).
Page 262 Chapter 13 Voice Over IP (VoIP) term Peer-to Peer Connections between IP Enabled D The IP stations can communicate with other IP stations over the LAN, on a peer-to-peer connection basis. Call control is provided by the Main Processor (MP) with Ethernet adapter card, and voice packets are transmitted between IP stations over the LAN (not through Time Division Switch).
Page 263 Chapter 13 Voice Over IP (VoIP) Connections to Legacy Stations and Trunks The IP station can communicate with legacy stations and trunks (including H.323 trunks) via IP-PAD that converts voice packet data to PCM signals. Call control signals are transmitted to MP over the LAN, while voice packets are transmitted via IP-PAD.
Page 264 Chapter 13 Voice Over IP (VoIP) term Automatic Program Download for IP Enabled D term This feature provides the method to download the latest firmware program of IP Enabled D from the FTP/TFTP server automatically by system programming. The following three patterns of program download are available.
Page 265 Chapter 13 Voice Over IP (VoIP) 5. The IP-PAD is required for connections between IP terminals and legacy stations/trunks. The IP-PAD converts voice packet data to PCM signals. The number of IP-PADs depends on the traffic volume of those connections. Up to eight IP-PADs can be accommodated per system, thus providing 256 PCM channels in total.
Page 266: Ip Station
Chapter 13 Voice Over IP (VoIP) 11. Maximum number of voice channels per IP-PAD card depends on the payload size as follows. 8IPLA/24IPLA Maximum Voice Channels per IP-PAD Card (8IPLA/24IPLA) Payload Size G.711 G.729a G.723.1 10 ms 20 ms 30 ms 40 ms 12.
Page 267 Chapter 13 Voice Over IP (VoIP) Service Conditions on Legacy Service Features term 1. A DSS/BLF Console can be associated with the IP Enabled D terminal, but the console must be connected to a DLC card. 2. Multiple Line Operation with normal Multiline Terminal is available. 3.
Page 268 Chapter 13 Voice Over IP (VoIP) 4. The registration data by Automatic Login method (MAC address authentication) can be backed up in the flash ROM of the MP by MAT operation or automatic system data back up at a designated time. term Therefore, the installation engineer does not have to re-register the IP Enabled D when the system...
Page 269 Chapter 13 Voice Over IP (VoIP) 3. One IP port can have one VLAN ID. Multiple VLAN IDs cannot be assigned to the same IP port. 4. VLAN ID can be assigned from 1 to 4094. VLAN ID = 0 is handled as Null VLAN ID and is effective to assign priority only.
Page 270 Chapter 13 Voice Over IP (VoIP) 6. Because the IP station can have only two-operation mode (Location number), when the number of remote sites (Location numbers) is over two, there is a case that the appropriate communications may not be available. Refer to Example 2 for details. Location number in each operation mode for each IP station: <IP stations in Location #0: STA.
Page 271 Chapter 13 Voice Over IP (VoIP) 7. Following features are not available for IP terminals at remote sites: Multiple Line Operation Assignment of feature keys which the lamp indication and ringer is controlled by other IP terminals Service Conditions on Automatic Program Download 1.
Page 272: Ccis Networking Via Ip
Chapter 13 Voice Over IP (VoIP) 8. Conditions on Program Download for Designated Terminals Program Download for Designated Terminals is assigned and executed on the Primary Extension number basis. This service is executed only for idle terminals. This service is not executed for the terminals in Logout status.
Page 273 Chapter 13 Voice Over IP (VoIP) There are two types of connections available for CCIS Networking via IP: CCIS Networking via IP (Peer-to-Peer Connections Basis) When the distant systems are 2000 IPS, the systems are connected on a peer-to-peer basis. The CCIS call control signals are transmitted between the built-in IP trunks (CCIS Handler;...
Page 274 Chapter 13 Voice Over IP (VoIP) CCIS Networking via IP (Non Peer-to-Peer Connections Basis) IP trunk connections over CCIS (No.7 CCIS Common Channel Inter-Office Signaling) Networking via IP is used to provide telephony services between the NEAX2000 IVS Retro, IVS , IPS or NEAX 2400 IMX/IPX on opposite side which do not support peer-to-peer connections.
Page 275 Chapter 13 Voice Over IP (VoIP) Service Conditions (IP CCIS via IP Trunk cards) 1. Maximum voice channels per IP trunk card depends on the payload period as follows (payload period can be assigned in system programming): Payload Period Maximum Voice Channels per IP Trunk 10 ms 20 ms 30 ms...
Page 276: H.323 Connection
Chapter 13 Voice Over IP (VoIP) H.323 Connection VoIP or Voice over IP allows the system to transmit voice conversations over a corporate term term Intranet using ITU-T H.323 protocol. For D IP-to-D IP connection via the IP network with H.323 protocol, the IPT card and IP-PAD card are required to transmit and receive the control signal and voice data.
Page 277 Chapter 13 Voice Over IP (VoIP) H.323 Features The following service features are available when connecting with H.323 terminal (NEC product). For other vender products, confirmation test is required. H.323 Features Call Forwarding-All Calls Speed Calling-Station Call Forwarding-Don’t Answer Bearer Service...
Page 278 Chapter 13 Voice Over IP (VoIP) H.323 IP Trunk Specifications Description Specifications IP Precedence/Diffserv QoS signaling (assigned on an IP trunk basis) Speech encoding/decoding G.711/G.729a/G.723.1 G.711/G.729a : 20 ms, 30 ms, 40 ms Payload size G.723.1 : 30 ms (fixed) Call model Gatekeeper Routed/Direct H.323 procedure...
Page 279: Fax And Modem Over Ip
Chapter 13 Voice Over IP (VoIP) FAX and Modem over IP This feature allows the system to transmit facsimile or modem communications over IP network, via Local Area Networks (LAN) and corporate Wide Area Network (WAN). Since PBX regards facsimile and modem equipment as one of ordinary telephones, IP Packet Assembler/Disassembler (IP-PAD) and Voice Compression Trunk (VCT) are required for facsimile uses over IP network same as legacy stations.
Page 280: Remote Pim Over Ip
Chapter 13 Voice Over IP (VoIP) Service Conditions 1. IP-PAD and VCT are required for facsimile use on Peer-to-Peer CCIS network or Remote PIM over IP function. 2. PN-32IPLA (IP-PAD) card and PN-16VCTA (16VCT) card do not support FAX and Modem over IP. 3.
Page 281 Chapter 13 Voice Over IP (VoIP) Required Equipment for FAX or Modem over IP Item Description Stock # Q’ty Remarks PZ-M606-A 151492 1/Sys. On board Ethernet Interface Card (ETHERNET TCP/IP) SPN-32IPLAA IP PAD-E 2/FP IP Interface Card for IP PAD w/o FP: Max 2 153158 w/ FP: Max 2/FP, Max 8/Sys.
Page 282 Chapter 13 Voice Over IP (VoIP) 8IPLA/24IPLA Connection Conditions Required Bandwidth (One-way) G.711 pass-through, Payload=40 ms 72 kbps (FAX Payload=320 byte) (No IP Header compression in Router) G.711 pass-through, Payload=40 ms 65 kbps (FAX Payload=320 byte) (with IP Header compression in Router) G.726 pass-through, Payload=40 ms 40 kbps (FAX Payload=160 byte) (No IP Header compression in Router)
Page 283: Remote Pim Over Ip
Chapter 13 Voice Over IP (VoIP) Remote PIM over IP Remote PIM over IP targets users who have 1-15 relatively small offices that accommodate 10-30 extensions at the Remote Site. When IPS and 2000 IPS PIM are installed at remote site, and connected to a 2000 IPS or IPS at main site over IP network, the Main Site system controls and maintains the remote DM and PIM operation as one single system.
Page 284 Chapter 13 Voice Over IP (VoIP) Bandwidth Requirement With G7.23.1 Established With G729a ( 8k) Without Compression (5.3k/6.3k) Voice Calls Compression (G.711) Compression Control 4.1 Kbps 4.1 Kbps 4.1 Kbps Voice 31.8/37.8 Kbps 48 Kbps 432 Kbps Control 4.3 Kbps 4.3 Kbps 4.3 Kbps Voice...
Page 285 Chapter 13 Voice Over IP (VoIP) Advantages The system regards the terminals accommodated in both Host Site and Remote Site as the extensions in the same office. Feature transparency is superior to CCIS. The Digital Remote PIM cannot accommodate AP cards; Remote PIM over IP can accommodate AP cards such as ISDN PRI and T1.
Page 286 Chapter 13 Voice Over IP (VoIP) Required Hardware and Software Host Site Equipment Name Remarks PZ-M606-A On board Ethernet Interface card SPN-8IPLA IP PAD 8 Port PAD with built-in compression PZ-24IPLA 24 Port PAD Expansion, mounts on SPN-8IPLA SPN-32IPLAA IP PAD Provides Packet assembly/disassembly to accommodate Legacy Line/Trunk interface.
Page 287 Chapter 13 Voice Over IP (VoIP) List of Service Features Operation Remote site Service Features Main Site Normal Mode Survival Mode Multiline Terminal, SLT operation term IP Enabled D operation COT, LDT, ODT Attendant Console ─ ─ Add-On Module ─ ─...
Page 288: Planning And Installation
Number of Users: The number of users is the number of simultaneous users (digital phones) that will be required. Voice Compression: NEC’s IP solutions deploy voice compression in order to extend multiple users across fewer data channels. The following compression algorithms are supported: G.711, G.723.1 and G.729A.
Page 289 Chapter 13 Voice Over IP (VoIP) Network Consideration There are several network considerations that must be met before deployment of IP Telephony. These items are: The network must support the Internet Protocol and the local interface must meet 802.3 Ethernet standards. It is recommended that the managed network be based on Switched, Fast Ethernet environment for IP telephony.
Page 290 Chapter 13 Voice Over IP (VoIP) packet is sent to the trunk route for each system or Point Code in the network. If traffic is present on either IP stations or trunk routes, no “Keep Alive” packet is generated. Bandwidth utilization The following chart shows the amount of bandwidth for IP overhead per the fill times set in the PBX system.
Page 291 Chapter 13 Voice Over IP (VoIP) Quality of Service (QoS) In order to obtain quality of service (QoS) for the voice traffic, routers or layer 3 switches in the network must support a queuing mechanism. The queuing mechanism allows for the prioritization of the voice packets to pass through the router before the routine data traffic.
Page 292: System Conditions/Limitations (Peer-To-Peer Ip)
Chapter 13 Voice Over IP (VoIP) System Conditions/Limitations (Peer-to-Peer IP) Limitations Add-on-Module: term IPdoes not support Add-on Module feature. Analog Port Adapters: term When the IPW-2U unit is attached with a D Series E terminal, other optional adapters (except for term ADA-U Unit) cannot be attached with the D Series E terminal...
Page 293: Chapter 14 Common Channel Inter-Office Signaling (Ccis)
Attendant Consoles, Call Accounting / Billing Systems, Voice Processing Systems, Management systems, and Trunk Facilities, to name a few. A variety of NEC’s NEAX family of telecommunications systems can be networked together using CCIS, creating a proprietary corporate network. This network can serve multiple company facilities in the same building or town, in different towns, in different states, and even in different countries.
Page 294 Chapter 14 Common Channel Inter-Office Signaling (CCIS) term term For D IP to D IP connection via CCIS (Peer to Peer connection), the voice data is term term transmitted and received directly between D IPs via Intranet (CCIS via IP). For D IP to Legacy terminal connection via CCIS, the IP-PAD card is required to transmit and receive the voice data.
Page 295: Ccis And Isdn
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Common Channel Interoffice Signaling Common Channel Interoffice Signaling (1) 64 Kbps D Channel (1) 64 Kbps D Channel Office Office Office Office (23) - 64 Kbps Clear Channel Bearer Channels (23) - 64 Kbps Clear Channel Bearer Channels CCIS uses a common channel to provide the signaling information between two Signaling systems (nodes).
Page 296: Digital And Analog Ccis
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Digital and Analog CCIS The PBX can provide No. 7 CCIS via either a digital network or an analog network. Regardless of the relevant network being a digital network or an analog network, CCH (Common Channel Handler) to control the common signaling channel is required.
Page 297: Ip Ccis
Chapter 14 Common Channel Inter-Office Signaling (CCIS) IP CCIS Peer-to-Peer Connections Peer-to-peer connections over CCIS Networking via IP are available when the distant systems are 2000 IPS or 2400 IPX supporting peer-to-peer connections. The built-in IP trunks (CCH) on the MP card are assigned with the Virtual Application Processors (AP), and can support up to 127 trunks per system.
Page 298 Chapter 14 Common Channel Inter-Office Signaling (CCIS) CCIS Networking via IP between IP Terminals CCIS Networking via IP between Legacy Terminals Page 14-6 NEAX 2000 IPS Request For Proposal (RFP) Reference Guide NDA-24349, Issue 4...
Page 299 Chapter 14 Common Channel Inter-Office Signaling (CCIS) CCIS Networking via IP (Non Peer-to-Peer) When the distant NEAX system does not support peer-to-peer, the systems are connected with IP trunks (including Voice Compression Trunks (VCT)), via Time Division Switch (TDSW). Voice signals of IP terminals are transmitted via IP-PADs, while those of legacy terminals are directly connected to the IP trunks.
Page 300: Centralized Billing
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized Billing This feature is used to collect billing information from each office within the network and direct it to the associated center office. Billing information is then forwarded to the central billing centers via RS232C interfaces.
Page 301 Chapter 14 Common Channel Inter-Office Signaling (CCIS) 7. Local office By predetermined office data, local office number of the calling station can be forwarded to the center office, and output to the SMDR. In case of using internal SMDR a. The billing information cannot be output at local office. b.
Page 302: Centralized E911 - Ccis
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized E911 – CCIS This feature allows the system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection. Service Conditions 1. The Calling Party Information Transferring Service must be provided between calling office and tandem office.
Page 303: Call Set Up Times
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Call Set Up Times Standard tie line networks typically require from two to eight seconds to complete the set up of a call and return ring back tone to the caller. With a CCIS network, call set up times are much lower averaging from 100 msec.
Page 304: Shared Trunk Facilities And Alternate Routing
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Shared Trunk Facilities and Alternate Routing Many network applications dictate a need to strategically distribute trunk facilities throughout the network. The practice of sharing trunk facilities across a network is beneficial because it reduces the overall network trunking requirements and provides additional lower cost route choices.
Page 305: Centralized System Maintenance And Administration
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized System Maintenance and Administration A centralized system maintenance and administration facility can be designated at one node in the network allowing all nodes in the CCIS network to be maintained from a single location. This reduces travel costs and maintenance times.
Page 306: Centralized Call Accounting/Billing Systems
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized Call Accounting/Billing Systems Standard tie line networks require independent call accounting / billing equipment for each node in the network. This results in a costly investment of peripheral equipment, higher maintenance costs, and the need to service this equipment at each node. In a CCIS network, it is not necessary to purchase independent call accounting / billing equipment for each node in the network.
Page 307: Centralized Voice Processing / Messaging
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized Voice Processing / Messaging Voice Processing Systems such as voice mail, fax mail, and Integrated Voice Response (IVR) systems can be centralized in a CCIS network. This eliminates the need for costly independent systems to be purchased and maintained for each node in the network.
Page 308: Uniform Numbering Plans
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Uniform Numbering Plans CCIS offers complete flexibility when designing network numbering plans. Two primary numbering schemes can be used. One scheme uses a four- or five-digit station numbering plan with no system node identifier. In this scheme, station numbers are not repeated throughout the network and usually the first digit is used as an indicator of which node the station is at.
Page 309 Chapter 14 Common Channel Inter-Office Signaling (CCIS) CCIS FEATURE CHART (Cont.) CCIS Feature Name NEAX2400 Required Distinctive Ringing-CCIS Do Not Disturb-CCIS Dual Hold-CCIS Elapsed Time Display-CCIS Flexible Numbering of Stations-CCIS Hands-Free-Answer Back-CCIS House-Phone-CCIS Hot Line-CCIS Incoming Call Identification-CCIS Individual Attendant Access-CCIS LDN Night Connection-CCIS Link Alarm Display-CCIS Message Waiting Lamp Setting-Attendant-CCIS...
Page 310: System Capacity
Chapter 14 Common Channel Inter-Office Signaling (CCIS) System Capacity System Capacity for CCIS with Digital Interface Capacity Description 24DTI 30DTI 24CCT 30CCT DTI Card — — CCH Card — — AP00 Card (for Centralized Billing) Trunks for DTI — — CCIS Routes Trunks per DTI Card —...
Page 311: Required Equipment
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Required Equipment Required Equipment for Digital CCIS Equipment Functional Function Name Name Application Processor Card PN-AP00-B AP00 Provides four RS-232C ports, and is used for SMDR, Hotel Printer, CIS, PMS, MCI, CS report functions. One card per system.
Page 312 Chapter 14 Common Channel Inter-Office Signaling (CCIS) Required Equipment for Analog CCIS Equipment Functional Function Name Name Application Processor Card PN-AP00-B AP00 Provides four RS-232C ports, and is used for SMDR, Hotel Printer, CIS, PMS, MCI, CS report functions. One card per system. PN-SC00 Common Channel Handler Card Transmits/receives signals on the common signaling...
Page 313: Ip Specifications
Chapter 14 Common Channel Inter-Office Signaling (CCIS) IP Specifications Item Specifications Remarks Voice Encoding G.729a 8 Kbps CS-ACELP G.723.1 5.3/6.3 Kbps MP-MLQ/ACELP G.711 64 Kbps PCM IP-PAD 8/32 channels per card Automatically seized per call FAX Communication FAX Relay Method (T.30) G3 FAX (up to 14.4 Kbps) Feature Super G3 Reciprocal: Not allowed...
Page 314 Chapter 14 Common Channel Inter-Office Signaling (CCIS) IP Specifications Continued term Payload 10 ms.-40 ms. Maximum voice channels per card Size CCIS (G.723.1: 30 ms. fixed) G.729a G.711 G.723.1 Virtual 10 ms.: 12 ch 12ch 20 ms.: 20 ch 20ch (32IPLA + 30 ms.: 30 ch 30ch...
Page 315 Chapter 14 Common Channel Inter-Office Signaling (CCIS) DTI Specifications Characteristics 24-Channel 30-Channel Output 1.544 Mbps ± 50 ppm 2.048 Mbps ± 50 ppm Line Rate AMI with ZCS/B8ZS* HDB3 (High Density Bipolar 3) Line Code 100 ohms Line Impedance 75 ohms + 100 µH (Coaxial Cable) 120 ohms + 160 µH 2.37 volts nominal...
Page 317: Chapter 15 Integrated Services Data Network (Isdn)
Chapter 15 Integrated Services Data Network (ISDN) ISDN Primary Rate Interface ISDN is becoming a basic requirement for any PBX system sold today. The NEAX 2000 IPS supports many ISDN BRI/PRI features and services. AT&T and Northern Telecom specifications are both supported by the NEAX 2000 IPS. ISDN PRI trunks can use all of the same features of the NEAX 2000 IPS that any DID or DOD type trunk can use.
Page 318 Chapter 15 Integrated Services Data Network (ISDN) Call-By-Call Service Selection Services can be selected on a call-by-call basis to all channels of a single PRI interface according to applications. That is, unlike Trunk Provisioning Service in which services are assigned to specific channels, services may be used on any available channel.
Page 319 Chapter 15 Integrated Services Data Network (ISDN) CPN To Terminating User–Display This feature provides a visual display of the originating station’s number and subaddress information on a Multiline Terminal or an Attendant Console for incoming ISDN calls. This provides the terminal user with a quick and accurate way to identify the originating station’s number (Calling Party Number).
Page 320 Chapter 15 Integrated Services Data Network (ISDN) DID Addressing This feature allows incoming ISDN-PRI calls to terminate to stations, Attendant Console, Automated Attendant, etc., based on the Called Party number. Direct Inward Dial trunks will be terminated to preprogrammed desti-nations without Attendant assistance Service Conditions 1.
Page 321 Chapter 15 Integrated Services Data Network (ISDN) Station to Station Calling Station Hunting Simultaneous voice and data transmission Asynchronous Data Switching Synchronous Data Switching Half/Full Duplex Switchover 5. The ISDN Terminal can provide Voice and data communication via the CCIS network. The CCIS network must be digital.
Page 322 Chapter 15 Integrated Services Data Network (ISDN) 12. In case of Point to Multipoint connection, a Single Line Telephone/Multiline Terminal must dial ISDN Multi- point station number assigned by CM1B, not the ISDN Terminal number assigned by CM10. 13. When a Multiline Terminal calls an ISDN Terminal or an ISDN Terminal calls a Multiline Terminal, a calling station number is displayed to the calling Multiline Terminal or the ISDN Terminal.
Page 323: Event Based Ccis
Chapter 15 Integrated Services Data Network (ISDN) 2. If a calling party does not wish to provide a called party subaddress, the call must terminate with the # key (Immediate Start). If the # key is not entered, a Timing Start operation begins. The Timing Start uses the interdigit timeout operation.
Page 324: Business Feature List
Chapter 15 Integrated Services Data Network (ISDN) Business Feature List Business Feature List Account Code Elapse Call Timer Answer Key Forced Account Code Attendant Delay Announcement Group Listening Attendant Overflow Hold - Call Authorization Code Hold - Exclusive Automated Attendant Hold - Nonexclusive Broker’s Call Last Number Redial...
Page 325: Isdn Network Requirements For Layer One (1)
Chapter 15 Integrated Services Data Network (ISDN) ISDN Network Requirements for Layer One (1) Interface: T1 (1.544 M) only Framing: ESF (24 Multi-frame) only Line Coding: B8ZS only D-Channel Rate: 64 kbps only D-Channel: T1 Channel 24 (24th channel) : Individual B-Channels cannot be looped back, local or remote. Note Supported Network Services (Trunk provisioned only) AT&T...
Page 326: Isdn Pri Specifications
Chapter 15 Integrated Services Data Network (ISDN) ISDN PRI Specifications The Digital Trunk Interface (DTI) interfaces the PBX directly to 24/30-channel PCM transmission line. The DTI has the following functions. For 24DTI: Two Directory numbers, each with a SPID Unipolar/Bipolar Conversion (AMI/B8ZS Format) Alarm Detection/Insertion Digital PAD on Voice Signal Transmission Loop-Back Test (Local/Remote Loop Back)
Page 327 Chapter 15 Integrated Services Data Network (ISDN) For connections of 24PRT and transmission line, twisted-pair cable can be used. For connection of 30PRT and transmission line, either coaxial cable or twisted pair cable can be used. Note ISDN requires B8ZS Line coding with Extended Superframing (ESF) format The Basic Rate Interface Trunk (BRT) provides one or two physical interface to the ISDN-Basic Rate Interface service (192 kbps PCM-2B + D).
Page 328 Chapter 15 Integrated Services Data Network (ISDN) Feature Compatibility Table Inter-Exchange Carrier Network Voice Services and Features / NEAX2000 Compatibility SERVICES AND FEATURES INTER-EXCHANGE CARRIERS NEAX2000 CALL BY CALL SERVICE AT&T AT&T SPRINT SELECTION 4ESS Basic Call Note 1 Note 1 Note 1 Note 1 WATS 800 Service...
Page 329 Chapter 15 Integrated Services Data Network (ISDN) AT&T AT&T SPRINT NEAX2000 VOICE FEATURES 4ESS CPN to Network Presentation Restrict/Allow CPN/BPN Delivery Provisioned by Service Call by Call Request − While All Trunks Busy − − − CPN Sub-Address Calling Party Name −...
Page 330 Chapter 15 Integrated Services Data Network (ISDN) Local Exchange Carrier Network Voice Services and Features/ NEAX2000 Compatibility SERVICES AND FEATURES INTER-EXCHANGE CARRIERS CALL BY CALL SERVICE NEAX2000 AT&T AT&T SPRINT SELECTION 4ESS SWITCHED DATA 64 kbps Clear Channel 64 kbps Restricted −...
Page 331 Chapter 15 Integrated Services Data Network (ISDN) AT&T AT&T SPRINT NEAX2000 VIRTUAL PRIVATE NETWORK 4ESS 64 kbps Clear Channel − 64 kbps Restricted − 56 kbps Restricted − International 64 kbps Clear − International 64 kbps Restricted − International 56 kbps Restricted −...
Page 332 "Custom" implementation. The above information pertains to the "Custom" implementation only (NTI has no National ISDN support). Although this interface is based on the AT&T 5ESS, NEC products have not been tested on the EWSD. Please contact NEC Product Management for any potential sales requiring PRI connection via the EWSD "Custom"...
Page 333 Chapter 15 Integrated Services Data Network (ISDN) Local Exchange Carrier Network Data Services and Features / NEAX2000 Compatibility SERVICES AND FEATURES LEC CARRIERS Call By Call Service Selection AT&T SIEMENS NEAX2000 5ESS DMS100 EWSD SWITCHED DATA 64 kbps Clear Channel 64 kbps Restricted −...
Page 334: Isdn Basic Rate Interface (Bri)
Chapter 15 Integrated Services Data Network (ISDN) ISDN Basic Rate Interface (BRI) NEAX 2000 IPS systems equipped with Basic Rate Interface (BRI) provides the user with a vehicle for circuit switched data at rates of 64 or 128 kbps to the desktop. ISDN BRI connects BRI terminals (stations) to the PBX.
Page 335 ISDN calls at 56, 64, and 128 kbps. Data calls within the PBX or external using ISDN PRI can greatly increase the user’s productivity by using the higher rates of ISDN BRI. NEC America has successfully tested the IBM Waverunner series of ISDN modems.
Page 336 Chapter 15 Integrated Services Data Network (ISDN) ISDN Equipment List Functional Card Name Function Name PN-BRTA 1-line Basic Rate (2B + D) Interface Trunk Card Accommodates one 2-channel PCM digital lines. PN-4BRT-D 4-line Basic Rate (2B + D) Interface Trunk Card accommodates four 2-channel PCM digital lines.
Page 337: Documentation
Chapter 15 Integrated Services Data Network (ISDN) Capacity for ISDN-PRI Capacity Description 24DTI 24PRT DTI Card DCH Card Trunks for DTI PRT Card Trunks for PRT ISDN Routes ICH Card ILC Card Port per DTI Card Port per DCH Card Port per PRT Card 24 + 1 (DCH) Port per ICH Card...
Page 339: Chapter 16 Wireless System
Chapter 16 Wireless System NEAX 2000 IPS Wireless Communication System (WCS) NEC’s wireless technology offers high system capacity, proven system reliability, high voice quality, network integration, investment protection into the future, and extensive user mobility. The NEAX 2000 IPS Wireless Communication System (WCS) provides interface for Personal Station (PS) via a Zone Transceiver (ZT).
Page 340 NEAX 2000 IPS. CCIS Interface This feature allows the WCS to be integrated with NEC PBXs with CCIS interface. Service Conditions 1. The service conditions of each feature are the same as those of the Single Line Telephone of CCIS features, except the following features: Calling Number Display –...
Page 341: Wireless Roaming
Chapter 16 Wireless System Wireless Roaming The NEAX 2000 IPS supports the JT-Q931a protocol and JT-11582 for signaling at Q- reference point between PBXs on the private network. By supporting this protocol, the PSs can be used in any Calling Area on the private network. Roaming can be executed only on trunk connection between PBXs based on JT-Q931a protocol or IP.
Page 342 Chapter 16 Wireless System Wireless Definitions Virtual Station: Virtual Station exists only on the system data, provided via non-hardware supported LEN. The Virtual station must be assigned by the system data programming for operating Home PSs and Visitor PSs used for Roaming. Individual PS number: Individual PS number is assigned to a PS to identify the PS on the Roaming network.
Page 343 Chapter 16 Wireless System Multi-Site Roaming In a mixed network of both NEAX 2400 IPX and NEAX 2000 IPS systems or a network of NEAX 2000 IPS systems supporting wireless users in a private network, some users may desire the ability to take term their handsets from one site to the other and still remain in touch with those who are calling.
Page 344 Chapter 16 Wireless System Q. 931a Roaming over IP Trunk term PS III user can originate or receive a call in any place of a network provided by the plural PBXs, which are interfaced by JT-Q931-a protocol over IP Trunks. Q931a Roaming over IP Trunk is available only on the Point-to-Multipoint connection.
Page 345: Wireless - Short Text Message Notification (Oai)
Chapter 16 Wireless System Wireless – Short Text Message Notification (OAI) This feature enables a Short Text Message (hereafter, STM), once arrived at a mail box of the term STM Server (external equipment), to be automatically distributed to the addressee D PS III via Open Application Interface (OAI).
Page 346 Chapter 16 Wireless System Features Feature Matrix by Configuration Type Adjunct Type Integrated Type Feature Analog PBX CCIS NEAX 2000 IPS Interface(1) Interface(2) Wired for Wireless Analog PBX Interface – – Announcement - PS No Answer Announcement - PS Out of Cell Automatic Release - Out of Cell Calls Call Forwarding - Not Available –...
Page 347 VMS and checked from the PS. Also the VMS can page the PS - Not Available automatically after the voice mail message is recorded. This feature allows the IPS/WCS to be integrated with NEC PBXs CCIS Interface with CCIS interface.
Page 348 Chapter 16 Wireless System term term This feature permits a D PS III/D /Single Line Telephone can page a maximum of fifteen parties simultaneously except the group call leader. After one of paged parties answers, the paging becomes Group Call - 2 the 2 Way Calling between the leader and the first answered party, Way Calling and paging other parties stops automatically.
Page 349 Chapter 16 Wireless System term When a D PS III user moves out of the service area and the Out of Zone electric field strength becomes weak, this feature notifies it to the Indication user with the warning tone and the LCD display. term This feature allows a D PS III user to receive dial tone and dial the...
Page 350: System Description
Chapter 16 Wireless System System Description term PS III term The user terminal for the NEAX 2000 IPS Wireless system is the D PS III. This terminal is specifically designed for the mobile user, offering portability, durability and functionality. Portability has two aspects to it. First, the handset must be easily carried by the mobile user. At slightly more than 3.8 ounces with dimensions of 5”...
Page 351 PS III Accessories term To enhance the use of the D PS III, NEC Unified Solutions, Inc. offers several choices in each area of handset accessories. They are: Lithium-Ion Battery (PS III Battery Pack) that provides up to 6 hours of continuous talk time and 300 hours on standby. Additional batteries may be required for extended use applications that require “around the clock”...
Page 352 Options for both fan cooled or heated enclosures are also available. NEC offers both ZT IIS and ZT IIU units and a combination of both. ZT IIU can be deployed using 1 pair or 2 pair wiring. ZT IIS uses 2 pair wiring only.
Page 353: Wireless Specifications
Chapter 16 Wireless System Wireless Specifications System Specifications Description Specifications Remarks Wireless Based on second generation wireless telephone system standard RCR-STD-28 Protocol FCC Sub part D, UTAM complied Distance • ZT II-S between PBX and ZT Wire Diameter 26 AWG 24 AWG 22 AWG 19AWG...
Page 354 Chapter 16 Wireless System Zone Transceiver II Specifications ITEM SPECIFICATIONS ZT II S Output Power 6.8 mW Type of Interface S Interface Number of Simultaneous Speech Path Maximum 3 Power Supply • PBX Power Supply (DC –48 V) • Local Power Supply (AC 100 V/200 V) Power Consumption Maximum 4 W Operating Conditions...
Page 355 Chapter 16 Wireless System WCS Required Equipment EQUIPMENT DESCRIPTION REMARKS PZ-PW122 –48V Power supply card for ZT Analog Interface (DC/DC PWR) One per PIM CCIS Interface 16 ZT powered/card Wired for Wireless PN-2CSIA (CSI) ZT Interface card for S-interface 1-64 8 per PIM PN-4CSIA-A (CSI) ZT Interface card for U-interface...
Page 356 Chapter 16 Wireless System WCS Required Equipment (Cont.) EQUIPMENT DESCRIPTION REMARKS • 10BASE-T Cable 10BASE-T/100BASE-TX Cable As required For Q931a Roaming (TIA/EIA category between ETHER card and Ethernet over IP Trunk 3 or larger)* Cable Length: (Virtual IPT) Maximum 100 m (328 ft.) •...
Page 357: Utam Regulations And Reason For Existence
ZONE 1 status by UTAM. U-PCS installations within these counties must be coordinated on a site-by-site basis. As a member of UTAM, NEC Unified Solutions, Inc. is responsible for verification and reporting the location of all WCS systems and number of units installed on each. To comply with this regulatory requirement, NEC has developed features in the WCS system that requires NECAM remote activation for any new system or additional ZTs.
Page 359 Chapter 17 Hotel/Motel System Chapter 17 Hotel/Motel System Hospitality features are included in the basic system software of the NEAX 2000 IPS. Additional software is not required. Any Business system can use the Hospitality features and any Hospitality system can use any Business features as necessary. The NEAX 2000 IPS Hotel/Motel features allow the hotel’s administrative staff to control the telephone activity and check status of guest rooms.
Page 360 Chapter 16 Wireless System Application Processor PMS with AP00 on RS-232C The Application Processor (AP) manages guest or administration room status and stores call information on each guest or administrative station. The AP also provides interface ports for a Property Management System (PMS), Station Message Detail Recording (SMDR) and a Hotel Printer.
Page 361: Chapter 17 Hotel/Motel System
Chapter 17 Hotel/Motel System Hotel Printer When PMS with AP00 on RS-232C is provided, the various system messages and the guest room status can be obtained through a locally provided Hotel Printer. The following information is automatically printed out as a system message: Wake Up attempts whether successful or not Remaining messages for the station which are set to Check Out Codes and quantities of the goods requested from a guest room by Direct Data Entry...
Page 362 Chapter 16 Wireless System 6. Data for Automatic Wake-Up programming is canceled by Check Out operation. 7. The number of Automatic Wake-Up call attempts is programmable from one to five times. 8. If the station does not answer, is busy, in Line Lockout, or ringing, recalling is initiated one minute later.
Page 363 Chapter 17 Hotel/Motel System When the Hotel/Motel Printer is used, “*” can be used to separate the data entry (“*” is not printed out, but is sent out to the PMS). In this case, the input data including “*” is up to 30 digits. Example: Access code + 001*002*12345*3# Reorder tone will be received instead of service set tone if the PMS does not respond within 15 seconds or sends a negative answer to the NEAX 2000 IPS.
Page 364 Chapter 16 Wireless System Hotel/Motel Attendant Console The Attendant Console can be programmed to function as a Hotel/Motel Attendant Console. In addition to the business features and functions of the Attendant, the Hotel/Motel Attendant Console can set Room Cutoff (individual and group), Automatic Wake Up, Message Waiting, and Do Not Disturb (individual and group).
Page 365 Chapter 17 Hotel/Motel System House Phone This feature allows selected stations to reach the Attendant simply by going off-hook. House Phones may be equipped without dials. House Phone assignments are programmed into system data from the Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). There is no limit to the number of House Phones permitted in the system provided the maximum amount of available ports is not exceeded.
Page 366 Chapter 16 Wireless System Message Registration This feature provides output from the IPS to the Property Management System (PMS). This allows the PMS system to receive call record reports for guest room phone calls. The PMS system can combine the phone charges with the room charges, allowing for a presentable final bill to the guest upon check out.
Page 367 Chapter 17 Hotel/Motel System Property Management System (PMS) The NEAX 2000 IPS provides a data interface to a customer-supplied Property Management System (PMS) accommodating Hotel Management Features. The PMS (Model 60 only) can be any computer connected to the PBX via a RS-232C Interface. It communicates with the PBX using the specified protocols The Data Link Interface allows the PMS to accommodate both front and back-office Hotel Management Features, by providing a means of communication between the PMS and the PBX for features such as...
Page 368 Chapter 16 Wireless System The PMS can send the following information to the PBX: 1. Maid Status 2. Message Waiting Lamp Status Changes 3. Telephone Restriction Status Changes 4. Check-In/Out Messages 5. Room Data Image Inquiry 6. Wake-Up Status Changes 7.
Page 369 Chapter 17 Hotel/Motel System Room Status This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guest’s room status. A supplementary print out (individual and summary) can be provided. Items indicated are as follows: Set status of Do Not Disturb Set status of Message Waiting Set status of Room Cutoff Automatic Wake Up Time if set...
Page 370: Hotel System Capacity
Chapter 16 Wireless System Hotel System Capacity Description Capacity Guest/Administrative Station 1020 Front Desk Terminal Hotel Console Hotel Printer I/O port for PMS/SMDR/Hotel Printer I/O port for SMDR/PMS via LAN I/O port for Hotel Printer System Specifications PMS/SMDR via RS-232C Interface (Model 60 only) and Hotel Printer Interface Specifications Item PMS/SMDR Interface...
Page 371: Station Equipment
Chapter 17 Hotel/Motel System Station Equipment term Front Desk Instrument: Series E/Series i with Display Terminals with 16 feature keys are recommended Guest Room Phone: Analog Single Line H/M Analog Single Line term Series E Digital 2-Line Hotel/Motel Attendant Console: SN716 DESKCON House Phone: Analog Single Line...
Page 373: Chapter 18 Call Accounting
AIMWorX is available as software only for use with customer-provided PC, or as a turnkey hardware system. These turnkey systems are pre-loaded at our customizing center on servers and desktop PCs from NEC Computer Systems Division (NEC CSD). AIMWorX integrates with Property Management Systems when the AIMWorX Hospitality Links module is purchased.
Page 374 AIMWorX application at a time, from the AIMWorX server. AIMWorX C/S NEC Provided DB: The AIMWorX Client/Server NEC Provided Database includes the AIMWorX Program disk, which has all modules on it. The core modules that are enabled are AIMWorX Manager (Call Accounting) and Alarm Manager (included, is the freely licensable Alarm Client).
Page 375 You may also choose to license the SQL Server database in processor licenses. You purchase one processor license for each processor in the AIMWorX server and receive unlimited user login name assignments. Purchase additional processor licenses from your NEC distributor. Oracle database If you choose to use an Oracle database, you must purchase it separately.
Page 376: Configurations
Recommended that you install Standalone AIMWorX Systems on a Microsoft 2000 Professional or Microsoft XP Professional Operating System. C/S NEC This is a Client/Server configuration that includes 5 MS SQL 2000 Client Access Licenses. Additional Client/Access Licenses may be selected below. This includes the AIMWorX Program Disk (1 CD) and the AIMWorX Database Disk (1 CD).
Page 377 The Basic tier manages up to 200 extensions or users. It can be installed as a standalone system or in a client/server environment and works with the NEC NEAX2000 switch family, the NEC NEAX2400 switch family, and some non-NEC switches for SMDR collection only. This system supports AIMWorX Manager, call accounting features, and most AIMWorX features and modules.
Page 378: The Aimworx Manager
Chapter 18 Call Accounting The AIMWorX Manager The AIMWorX Manager is the foundation of AIMWorX. This allows a user to synchronize databases and to control multiple modules via a true single point of entry. It also includes a complete call accounting system offering over 20 reports, each of which can be fully customized and saved for later use.
Page 379 Chapter 18 Call Accounting 9-1-1 SPE 9-1-1 SPE is a module that lets you download specific user location information directly to the phone company’s ALI system. It appears as a tab on the Users screen in AIMWorX Manager and exports the 9-1-1 user database in NENA format.
Page 380 Chapter 18 Call Accounting Cable Manager Cable Manager lets you maintain information on the cable and wire layout of your facility. It lets you perform powerful end-to-end searches and recommends a cable path, lets you review it, then reserves it. You can define each down to the levels of rooms and closets in a drag and drop graphic representation.
Page 381: Supported Operating Systems
The minimum requirements listed below are based on current data. They are minimum configurations only. Site requirements may vary based on call volume, Server Hardware used, number of hard drives, etc. If in doubt, contact NEC’s Application Engineering department for verification. NEC Unified Solutions, Inc., reserves the right to change the minimum requirements at any time, without prior notice.
Page 382 Chapter 18 Call Accounting AIMWorX Standalone Minimum Requirements Module Hard Drive Size Basic P-III 400Mhz 128MB 1,000,000 CDRs/1GB Business P-III 400Mhz 128MB 1,000,000 CDRs/1GB Sm-Corporate P-III 400Mhz 128MB 1,000,000 CDRs/1GB Corporate P-III 400Mhz 128MB 1,000,000 CDRs/1GB Server Minimum Requirements Module Hard Drive Size Basic P-III 400Mhz...
Page 383: Chapter 19 Voice Messaging Systems
VMS instruction. In addition, the Message Waiting lamp of the station can be turned on automatically by the VMS. NEC Unified Solutions, Inc. offers the following voice mail systems to integrate to the NEAX 2000 IPS system.
Page 384 Chapter 19 Voice Messaging Systems Service Conditions 1. The system transfers only DTMF signals to the connected VMS. It cannot transfer dial pulses to the system. 2. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant Console, but not from DP telephones.
Page 385 Chapter 19 Voice Messaging Systems Service Conditions (Cont.) c. Call Forwarding - No Answer a. Station-B continues to ring until the VMS becomes idle regardless of whether the predetermined time for Call Forwarding - No Answer has elapsed. When the VMS becomes idle, Station-A is connected to the VMS.
Page 386: Message Center Interface (Mci)
Chapter 19 Voice Messaging Systems Message Center Interface (MCI) This feature provides an interface with a NEC supplied Voice Mail System (VMS), which can send Message Waiting lamp control data to the system. The Message Center Interface (MCI) can provide the following operations: 1.
Page 387 Chapter 19 Voice Messaging Systems 4. The MCI is available to a direct call or a forwarded call from a station/trunk/Attendant to the VMS. For details of the connecting patterns, refer to the Installation Procedure Manual/Feature Programming Manual. 5. Stations can set Call Forwarding or Split Call Forwarding - All Calls, No Answer, and Busy Line to the VMS.
Page 388: Neaxmail Ad-8
Chapter 19 Voice Messaging Systems NEAXMail AD-8 The NEAXMail AD-8 is a feature rich, completely assembled, self-contained voice processing system. The NEAXMail AD-8 mounts in the first card slot of the NEAX 2000 IPS (LT00) or any universal card slot. The NEAXMail AD-8 is available in either 4 or 8 port capacity and provides 120 storage hours with unlimited mailboxes.
Page 389 Chapter 19 Voice Messaging Systems BRU Utility The NEAXMail AD-8 includes the BRU utility. The BRU utility is a multi-purpose program that lets you Backup, Restore, and Update your NEAXMail AD-8 voice-messaging system. The BRU makes it possible to recover quickly in the event of an equipment failure or system down condition. RNet/AMIS (Option) RNet is a multi-site messaging feature that lets subscribers at different sites exchange voice messages as if they were using a single voice messaging system.
Page 390 Chapter 19 Voice Messaging Systems Directory Assistance People who call your office may not know the extension number of the person they are trying to reach. In these cases, a caller must find out the extension by speaking to the operator or by looking up the extension in a directory.
Page 391 5% of the total possible recording time for your system, NEAXMail AD8 does not permit initiating a Live Record session. If a subscriber attempts to begin a Live Record session, NEC display telephones display (OUT OF MSG SPACE) on the LCD Message Delivery The voice mail system can call subscribers to deliver your messages.
Page 392 Chapter 19 Voice Messaging Systems Message Playback Subscribers retrieve messages by calling the voice mail system and entering their Personal IDs during the opening greeting or when the system is listening for IDs. In addition to listening to messages, a subscriber may also redirect, save, or reply to messages.
Page 393 Chapter 19 Voice Messaging Systems Local/Remote Maintenance Local or remote maintenance allows a system representative to provide support and solve customer problems. Representatives can use remote maintenance to link an off-site computer to the voice mail system and control the console. Local and remote maintenance software allows you to do such tasks as transfer files between the off-site computer and the NEAXMail AD8, and more.
Page 394 Chapter 19 Voice Messaging Systems Subscribers Most people enrolled in the voice mail system are called subscribers. A subscriber can receive messages from outside callers, leave messages for other subscribers, be a host for guests, create message groups by telephone, and use many of the system voice mail and automated attendant features.
Page 395 Chapter 19 Voice Messaging Systems Required Equipment for NEAXMail AD-8 Description Function PZ-VM00 The PN-VM00 card consists of a digital signal processor for port interface (4 ports), central processor unit for controlling various data, hard disk unit to read/write the voice mail application program and voice mail information, and provides an internal modem (14.4 kbps) for remote maintenance.
Page 396 System Architecture Microsoft® Exchange® 2000/2003 Server ships with AD-120 S/W Port Licenses that include Exchange. Associates may elect to purchase Exchange through NEC or to provide their own copies. Microsoft SQL® 2000 Server is the underlying database for AD-120. SQL is provided either in MSDE or Server Standard 2000 Runtime Edition license versions.
Page 397: Neaxmail Ad-120
Microsoft Exchange 2000/2003 Server (Voice Mail Run-time edition) satisfies the requirement for Exchange 2000/2003 Client Access Licenses (CALs) for all ‘voice mail only’ users on the system. CALs are still required for all “unified messaging” subscribers and may be purchased from NEC or provided through a third party.
Page 398 Chapter 19 Voice Messaging Systems Voice boards must be purchased through NEC. Compatibilities must be followed as specified in the chart below. Voice Mail only Software Licenses AD120 4 Ports S/W LIC VM & EXCHANGE 2000/2003 AD120 8 Ports S/W LIC VM & EXCHANGE 2000/2003 AD120 12 Ports S/W LIC VM &...
Page 399 CAL requirements. CALs are still required for all unified messaging subscribers and may be purchased from NEC or provided from a third party. If AD-120 Software License is purchased without Exchange Server 2000/2003 (Voicemail Runtime Edition), Exchange Server 2000 SP3/2003 (Standard Edition) is required to run AD-120.
Page 400 External 56Kbps Modem Optional Software Feature Packages ActiveNet, AMIS, VPIM and Third Party Fax Server Integration options may only be installed by an NEC Certified NEAXMail AD-120 engineer or an AD-120 technician with the assistance of a qualified MCSE Description...
Page 401 Chapter 19 Voice Messaging Systems PBX Integration Software All AD-120 systems include the NEAX Digital and Serial MCI switch integrations. The following components provide integration support for Cisco Call Manager (ver. 2.4 or above) and SMDI Serial systems. T1 integration is not currently supported with Dual IP/PBX Support. Enhanced NEAX OAI Integration must be ordered for each AD-120 in the cluster or whenever Live Record is desired in an analog port configuration Description...
Page 402 Chapter 19 Voice Messaging Systems NEAXMail AD-64 The NEAXMail AD-64 voice/unified messaging system offers a powerful centralized message solution to meet the communications needs of your business. You can manage your ® communications over the telephone or from your personal computer (PC) using the Microsoft ®...
Page 403 Chapter 19 Voice Messaging Systems Level I/Level II Platform Specifications Level I/Level II Specifications Platform Level Level I (Dell GX280) Level II (Dell PE2600) Pentium 4 2.8GHz Xeon 2.4GHz CPU Type/Speed Optional (2.4 or 2.8GHz) Dual CPUs 1GB (4GB) 1GB (6GB) RAM Installed (max) 3 slots total –...
Page 404 Windows 2000 Server software (Voicemail Runtime Edition) and PCAnywhere may be purchased from NEC or through a third party provider. If you choose to purchase the Third Party Software from NEC you MUST also purchase a PC/Server platform or in conjunction with a NEAXMail AD-64 Upgrade order.
Page 405 Feature Descriptions Analog Voice Card support, offers greater flexibility in the overall NEAXMail AD-64 configuration. ® Analog cards allow for a maximum port capacity of 96 ports and allow previous NEC Repartee OS/2 ® customers to upgrade to the NEAXMail AD-64’s Windows 2000 operating system.
Page 406 Chapter 19 Voice Messaging Systems Caller ID information is accessible via the telephone. When a user checks a message that has Caller term ID information associated with it, the number will appear on the D LCD display. Caller ID can also be retrieved through the soft key menu “CID”...
Page 407: Neaxmail Ad-64
Chapter 19 Voice Messaging Systems Message editing by both inside and outside callers, With message editing, callers can edit all or part of a message they’ve just recorded—listen to the message, add to it, delete it, re-record it, etc. Message-return receipts and receipt summaries. Return receipts give subscribers detailed information about each message he or she sends, including exactly when the recipient opened the message.
Page 408 Chapter 19 Voice Messaging Systems Rewind, pause, and fast forward. While listening to a message, users press “7” to move backward, “8” to pause, or “9” to skip forward in the message. When recording a message, users can press “8” to pause Special delivery options, Users can mark messages with one or more of the following special delivery options: urgent, private, future, and return receipt requested.
Page 409 Chapter 19 Voice Messaging Systems Personal ID. This number, which is usually based on the subscriber’s extension number, identifies subscribers to the voice mail system when they are calling to access their mailbox. The NEAXMail AD-64 allows personal IDs of varying lengths - from one to ten digits. Personal security code.
Page 410 Chapter 19 Voice Messaging Systems Volume control, Subscribers can raise or lower the volume of a message by pressing the “5” key during message playback Automated Attendant NEAXMail AD-64 acts as an electronic receptionist, answering and routing incoming calls automatically. Callers hear an opening greeting that gives instructions, information, and options.
Page 411 Chapter 19 Voice Messaging Systems Numeric directory assistance, NEAXMail AD-64 provides directory assistance for outside callers without letters on their telephone keypad. It can be set up to guide the outside caller through directory assistance using numbers. One-key dialing, this feature allows a caller to press a single touchtone digit instead of a series of touch-tones to route their calls.
Page 412 Chapter 19 Voice Messaging Systems Audiotext Many offices and organizations want to provide around-the-clock information to clients. NEAXMail AD- 64 audio text features allow an organization to make this information available to callers at all times. The voice messaging system can offer callers menu trees and messages that can vary depending upon the telephone number called or the time of day.
Page 413 Chapter 19 Voice Messaging Systems Screen Name - The system asks the caller’s name before ringing the extension. The system plays “Call from <caller’s name spoken by the caller>” before transferring the call. Ask me if I want to take the call - The system says “Enter 1 to take the call, or 2 and I’ll take a message”...
Page 414 Chapter 19 Voice Messaging Systems Integration methods – the NEAXMail AD-64 integrates with the NEAX PBX system in one of three ways. The integration method dictates how the NEAX PBX provides call information when forwarding a call to a subscriber’s personal greeting and how it receives message-waiting indication from NEAXMail AD-64.
Page 415 Chapter 19 Voice Messaging Systems On-line reports, NEAXMail AD-64 can provide detailed information regarding an organization’s incoming telephone calls. The information, generated in reports, can be used to help make decisions about the organization, such as staffing levels, productivity, and telephone equipment needs. Reports can be viewed on the screen or printed on a printer connected to the voice processing system.
Page 416 Chapter 19 Voice Messaging Systems ® TeLANophy TeLANophy is a suite of optional unified messaging and call management modules that can enhance your NEAXMail AD-64 voice messaging system by linking your telephone and your Local Area Network (LAN). Using an intuitive Microsoft Windows interface, the TeLANophy modules bring calls and messages to your desktop PC and make managing them as easy as clicking a mouse.
Page 417 Chapter 19 Voice Messaging Systems ViewMail for Microsoft Messaging/Lotus Notes/GroupWise can be used on Windows 98, NT 4.0, 2000, and XP using Outlook 98, 2000, and 2002. ViewMail for Microsoft Messaging/Lotus Notes/GroupWise gives you some of the same features as the basic ViewMail, including: •...
Page 418 Chapter 19 Voice Messaging Systems NEAXMail IM-16 The NEAXMail IM-16 is a card type voice processing system with various features and is mounted into the LT slot of the PBX. The basic system of the NEAXMail IM-16 provides 4 ports of voice mail. Adding an additional extension card provides 4, 8, 12 additional ports yielding a maximum of 16 voice mail ports.
Page 419: Neaxmail Im-16
Chapter 19 Voice Messaging Systems IM-16 Limited Packages NEAXMAIL IM-16 Limited (4 PORT) NEAXMAIL IM-16 Limited (12 PORT) PZ-VM03-M PZ-VM03-M 4 Port S/W License Ltd. PZ-VM04 10GB IBM 2.5" EIDE PZ-VM06 12 Port S/W License Ltd. 10GB IBM 2.5" EIDE NEAXMAIL IM-16 Limited (8 PORT) NEAXMAIL IM-16 Limited (16 PORT) PZ-VM03-M...
Page 421: Chapter 20 System Documentation
Chapter 20 System Documentation Chapter 20 System Documentation NEC offers a full complement of documents for the NEAX 2000 IPS product line. Technical documentation is available on Compact Disk (CD ROM) or on the WEB through NTAC On- Line. This section lists all documents included on the Compact Disk (CD ROM).

NEC NEAX 2000 IPS Reference Manual

Chapter 1 Introduction

Chapter 2 System Architecture

Chapter 3 System Highlights

Chapter 4 Equipment List

Chapter 5 Station Equipment

Chapter 6 Trunking

Chapter 7 Attendant Answering Position

Chapter 8 System Administration

Chapter 9 Feature Descriptions

Chapter 10 System Input/Output (I/O) Interfaces

Chapter 11 Open Application Interface

Chapter 12 Automatic Call Distribution (ACD) with MIS

Chapter 13 Voice over IP (Voip)

Chapter 14 Common Channel Inter-Office Signaling (CCIS)

Chapter 15 Integrated Services Data Network (ISDN)

Chapter 16 Wireless System

Chapter 17 Hotel/Motel System

Chapter 18 Call Accounting

Chapter 19 Voice Messaging Systems

Chapter 20 System Documentation

Quick Links

Related Manuals for NEC NEAX 2000 IPS

Summary of Contents for NEC NEAX 2000 IPS