Epson Stylus 3800 Printer Manual
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Epson Stylus 3800 Printer Manual

Epson printer user manual
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  • Page 1 Epson Stylus Pro 3800 ® PRINTER GUIDE...
  • Page 2 Legal Notices Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to...
  • Page 3 FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 5: Table Of Contents

    2 Handling Paper and Other Media Selecting Media for Your Printer ......29 Choosing the Correct Paper Path .
  • Page 6 Cleaning the Printer ........
  • Page 7 Printer Interfaces ........
  • Page 8 Contents...

  • Page 9: Warnings, Cautions, Notes, And Tips

    USB connection, and load paper. Be sure to follow these instructions to set up your printer correctly. If you are connecting the printer to a network, you also need to see Chapter 1 in this Printer Guide for software installation instructions.

  • Page 10: Macintosh System Requirements

    Quad-speed (4×) or faster CD-ROM or DVD drive for installing the printer software For USB connection: a compliant USB Hi-Speed 2.0 port and a shielded USB “AB” cable from Series A (computer) to Series B (printer), up to 10 feet long For network connection: Ethernet-equipped Macintosh and a compatible cable ®...

  • Page 11: Options And Supplies

    You can purchase genuine Epson reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). ® Pro 3800 offers these optional upgrades and supplies:...

  • Page 12: Where To Get Help

    You’ll also need your printer serial number and proof of (562) 276-1305. purchase. Epson also provides technical assistance 24 hours a day through the World Wide Web. You can reach Epson’s support website at epson.com/support. At this site, you can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
  • Page 13 • • • If you use a stand for the printer, make sure it can support at least 43 lb (20 kg) Use only the type of power source indicated on the label. Use only the power cord that comes with the printer. Use of another cord may result in fire or electric shock.

  • Page 14: Ink Cartridge Safety Instructions

    However, each time the cartridge is inserted, some ink is consumed because the printer automatically performs a reliability check. If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust, and store it in the same environment as this product.

  • Page 15: Setting Up The Printer On A Network

    Chapter 1: Setting Up the Printer On a Network If you are using the printer on a network, follow the instructions in this chapter to: Connect the printer to the network • Configure the network interface • Install the printer software •...

  • Page 16: Configuring The Network Interface

    Setting Up the Printer On a Network Configuring the Network Interface 1. Make sure that the printer is turned on and the LCD displays 2. Press the 3. Press d to highlight 4. Press r then d to highlight 5. Press 6.

  • Page 17: Installing The Software For Macintosh

    When you have changed the value of the last octet, press then press the Cancel button to exit the printer menu. three sheets of plain, letter-size paper loaded in the printer’s auto sheet feeder. Then press the r button to enter the printer menu.
  • Page 18 19 for Mac OS X 10.4.x or page 20 for Mac OS X 10.3.9 to add your printer. User’s Guide and Network Guide guides are installed. Stylus Pro 3800 Driver your software. install the EPSON LFP Remote Panel. install EpsonNet Config. to close the installer. Exit 1-18 and wait while the...

  • Page 19: Adding The Printer In Mac Os X 10.4.X

    Applications Utilities Printer Setup Utility 2. If you see a message like this, click , then skip to step 4. 3. Click the icon at the top of the Printer List window. 1-19...

  • Page 20: Adding The Printer In Mac Os X 10.3.9

    Name field on this screen. 4. Select your printer, then wait while your Macintosh finds the printer Note: If your Macintosh cannot find the printer, click More Printers and 5. Close the Printer Setup Utility.
  • Page 21 Info. Type a new name 6. Close the Printer Setup Utility. and click Apply Changes. Setting Up the Printer On a Network icon at the top of the Printer List window. in the pull-down menu. Your printer appears EPSON AppleTalk on the screen.

  • Page 22: Installing The Software For Windows

    Setting Up the Printer On a Network Installing the Software for Windows For Windows, you need to add the printer’s network port, then install the printer software. Adding the Network Port 1. Turn on your computer and your printer. 2. Do one of the following: Windows XP: Click •...
  • Page 23 Setting Up the Printer On a Network 3. Open the menu and select . You see a window File Server Properties like this one: 4. Click the tab, then click Ports Add Port 1-23...
  • Page 24 Setting Up the Printer On a Network 5. Select 6. When you see this Port Wizard window, click , then click Standard TCP/IP Port 1-24 New Port Next...
  • Page 25 Name (shown on page two of the network status sheet) in the Printer Name or IP Address If you configured the Printer’s IP settings manually, enter the • printer’s IP Address (shown on page one of the network status sheet) in the Printer Name or IP Address 1-25 text box.
  • Page 26 Setting Up the Printer On a Network 8. Make sure that 9. Verify that the 10. Click the Now continue with “Installing the Printer Software” on page 27. Standard then click Next matches the Print Server Name or IP Address...

  • Page 27: Installing The Printer Software

    Setting Up the Printer On a Network Installing the Printer Software 1. Insert the printer software CD-ROM. 2. The installer starts automatically. (If necessary, double-click . Then double-click your CD-ROM icon to start the My Computer installer.) 3. Double-click Stylus Pro 3800 Driver for Ethernet 4.
  • Page 28 Setting Up the Printer On a Network 5. Select the network port you created for the printer, then click 6. When you see a message that driver installation and printer 7. The EPSON LFP Remote Panel begins installing. Follow the on-screen 8. Double-click 9. Click configuration were completed successfully, click instructions.

  • Page 29: Handling Paper And Other Media

    Epson Presentation Paper Matte Epson Photo Quality Ink Jet Paper The Epson Stylus Pro 3800 prints on a variety of cut-sheet media up to 17 inches wide. You can also use heavy stock, such as posterboard, up to 59 mil (1.5 mm) thick.
  • Page 30 Epson Premium Semigloss Photo Paper Epson Ultra Premium Presentation Paper Matte Epson Enhanced Matte Paper Epson Proofing Paper Commercial Semimatte Epson Watercolor Paper - Radiant White Size Number of sheets 8.5” × 11” 11.7” × 16.5” 13” × 19” 17” × 22”...

  • Page 31: Guidelines For Using Epson Media

    Epson Singleweight Matte Paper Always test samples of paper stock in the printer before purchasing large quantities or printing large jobs. When you use non-Epson paper or other media, you may need to adjust various settings or create special paper configurations.

  • Page 32: Choosing The Correct Paper Path

    Handling Paper and Other Media Choosing the Correct Paper Path The printer provides three paths for loading media: • • • It’s very important to use the correct paper path and to load the correct number of sheets. For example, you can load only one sheet at a time in the front and rear slots, and poster board can be inserted only in the front slot.
  • Page 33 The following table shows which path to choose for the type of media you are using and the maximum number of sheets you can load for the different types of special Epson media. The letter feed slot. Paper type Plain paper...
  • Page 34 Epson Proofing Paper Commercial Semimatte Epson Singleweight Matte Paper Epson Watercolor Paper - Radiant White Epson Velvet Fine Art Paper Epson UltraSmooth Fine Art Paper * Always load only 1 sheet at a time in the front or rear slot.

  • Page 35: Loading Paper In The Auto Sheet Feeder

    Refer to the table starting on page 33 to see how many sheets you can load for your paper type. Then follow these steps: 1. Make sure the printer is turned on and appears on the LCD. READY 2.
  • Page 36 6. Squeeze the left edge guide and slide it to the left so that it is slightly 7. If you are loading multiple sheets, thumb through the stack of paper, as you pull. Make sure the arrow marks on the tray and the printer are aligned.
  • Page 37 8. Load the paper against the right edge, face-up and short edge first. Insert Caution: Do not leave paper in the printer for a long period of time; its quality will deteriorate. Epson recommends that you remove the paper from the printer after printing. You’re ready to print.

  • Page 38: Loading Paper Into The Rear Manual Feed Slot

    1. Make sure the printer is on and appears on the LCD. READY 2. Attach the rear sheet guide to the back of the printer. 3. Slide the edge guide to the left so it is slightly wider than the width of your paper.
  • Page 39 Paper feed button on the control panel to back out the sheet. Handling Paper and Other Media against the right edge guide. constant pressure; after a few seconds you’ll feel the printer pull the paper into printing position. 2-39...

  • Page 40: Loading Paper Into The Front Manual Feed Slot

    (1.2 to 1.5 mm), such as posterboard. Make sure there is enough space behind the back of the printer for the paper to feed without obstruction. as you pull. Make sure the arrow marks on the tray and the printer are aligned.
  • Page 41 • PAPER SIZE CHECK paper in the front manual feed slot. Use the printer’s menu system to turn this setting on. (See your on-screen User’s Guide for more information.) 1. Make sure the printer is on and 2.
  • Page 42 Handling Paper and Other Media 4. Insert a single sheet of paper, short edge first and face-up into the 5. Position the right edge of the paper against the right side of the tray and front tray. align the paper’s bottom edge with the white line on the tray. 2-42...
  • Page 43 7. Use both hands to pull out and extend the output tray, lifting it slightly Caution: Do not leave paper in the printer for a long period of time; its quality will deteriorate. Epson recommends that you remove the paper from the printer after You’re ready to print. printing.

  • Page 44: Adjusting The Platen Gap For Thick Or Thin Paper

    When you switch media again, don’t forget to change the setting back to STANDARD. If you’re printing on non-Epson media, you may also need to create a paper configuration to optimize your results. See the next section for more information.

  • Page 45: Using Special Paper Configurations

    Using Special Paper Configurations When you choose a media type in your Epson printer software, the driver automatically determines the best settings for your paper. However, you may want to fine-tune how the printer handles certain media—especially if you use non-Epson paper or a paper not supported by the driver. For these Tip: It’s a good idea to...
  • Page 46 13. Press u or d to set the paper feed 14. Press l and then d to select the correct paper path in the printer. Then press r and print a paper thickness pattern. The printer prints a pattern similar to the following: Smallest gap choose that pattern number.

  • Page 47: Selecting A Paper Configuration

    Enter to save the setting. 18. When you are finished, press + Cancel to exit the Menu. You can also make similar settings using the printer driver software. For instructions, see page 55 (Macintosh) or page 73 (Windows). Selecting a Paper Configuration...
  • Page 48 Handling Paper and Other Media 2-48...

  • Page 49: Printing With Epson Drivers For Macintosh

    Your Epson Stylus Pro 3800 comes with drivers and utilities that let you Chapter 3: print and manage print jobs. ICC profiles for ColorSync Printing with you can use the color management features in Adobe Epson Drivers applications, or in the driver itself. A color-managed workflow using...

  • Page 50: Choosing Page Setup Options

    Printing with Epson Drivers for Macintosh Choosing Page Setup Options Before you print, make sure you have installed the Epson printer driver and Note: Many application utilities from the printer software CD-ROM. You also need to set up the settings override the printer’s page setup...
  • Page 51 5. Choose the correct 6. Click Printing with Epson Drivers for Macintosh The standard size setting prints with 0.12 in. (3.0 mm) margins • all around. • Borderless (Auto Expand) paper without borders.

  • Page 52: Choosing Basic Print Options

    Once you have selected your page setup options, you need to select printing options. The Epson driver offers automatic settings that optimize print quality and speed when you’re using Epson media. You can also choose advanced settings for more control over your printer and color management options, as described on page 55.
  • Page 53 If your paper is not listed, check the instructions included with the paper, or look on the Epson Pro Graphics website at prographics.epson.com. If you are using non-Epson paper, choose the closest setting. You may have to experiment with different settings to determine which one is best for the media you’re using.
  • Page 54 Printing with Epson Drivers for Macintosh 7. Select 8. Choose one of the following Note: The Print Quality settings available depend on the Media Type you selected. Choose lower print quality for faster printing, or SuperPhoto - 2880dpi for best quality.

  • Page 55: Choosing Color Management And Paper Configuration Options

    • ColorSync cases, you will get better results by applying color management in your application, rather than in the printer driver. If you choose this setting, you can choose ColorSync from the pop-up menu and choose filters or other settings.
  • Page 56 Printing with Epson Drivers for Macintosh 3. If you are using non-Epson media and you need to fine-tune its 4. Select the correct settings to match your ICC profile. These settings Note: You may need to change the Color Density...

  • Page 57: Choosing Expansion Settings

    Printing with Epson Drivers for Macintosh Choosing Expansion Settings If you need to adjust the amount of image enlargement when printing borderless photos, select an Auto Expand steps below: 1. Select from the pop-up menu. You see a screen like this one: Expansion 2.

  • Page 58: Creating A Custom Preset And Printing

    Printing with Epson Drivers for Macintosh Creating a Custom Preset and Printing Note: If you check each pop-up menu, go through Once you’ve selected the correct settings for your print job, create a them carefully from top to bottom. Avoid cycling custom preset.

  • Page 59: Choosing Advanced Black And White Photo Settings

    Settings Advanced Black and White Photo mode allows you to easily produce neutral and toned black-and-white prints using your Epson driver and offers an alternative black-and-white workflow. Whether your photo is color or grayscale, you can use this unique screening and color management technology to create stunning black-and-white prints.
  • Page 60 Printing with Epson Drivers for Macintosh 5. Select 6. Choose the settings that are best for your photo. You can use the Note: The preview image will always be the same image and is not color managed. It is just to be...

  • Page 61: Managing Print Jobs

    Print, 1. Click the icon for your printer in the Dock. You see a screen like this one: 2. From here you can monitor the progress of your print job or do one of...

  • Page 62: Checking Ink And Maintenance Status

    Printing with Epson Drivers for Macintosh Checking Ink and Maintenance Status EPSON Printer Utility2 lets you check the status of ink in the printer and maintenance cartridge. (You can also run maintenance utilities from this screen. See pages 84 to 88 for instructions.) 1.
  • Page 63 Printing with Epson Drivers for Macintosh The software checks the status of ink in the printer and maintenance cartridge, and displays a screen like this one: 4. For information on individual cartridges, click a cartridge icon. 5. To recheck the ink levels, click the 6.
  • Page 64 Printing with Epson Drivers for Macintosh 3-64...

  • Page 65: Printing With Epson Drivers For Windows

    Your Epson Stylus Pro 3800 comes with drivers and utilities that let you Chapter 4: print and manage print jobs. ICC profiles are included, so you can use the Printing with color management features in Adobe Photoshop or other applications, or in Epson Drivers the driver itself.

  • Page 66: Choosing Basic Print Options

    Printing with Epson Drivers for Windows Choosing Basic Print Options Before you print, make sure you have installed the Epson printer driver and utilities from the printer software CD-ROM. For instructions on installing the printer driver, see the Start Here sheet.
  • Page 67 Printing with Epson Drivers for Windows If your paper is not listed, check the instructions included with the paper, or check the Epson Pro Graphics website at prographics.epson.com. If you are using non-Epson paper, choose the closest setting. You may have to experiment with different settings to determine which one is best for the media you’re using.

  • Page 68: Choosing Paper And Layout Options

    Printing with Epson Drivers for Windows 7. Click 8. When you’re finished, click the Choosing Paper and Layout Options You can select a variety of settings for margins, orientation, sizing your Note: Many application settings override settings image, and double-sided printing. Follow the instructions below to select in the printer driver.
  • Page 69 6. If you want to reduce or enlarge your image or print on both sides of the 7. If you’re ready to print, click Printing with Epson Drivers for Windows you loaded in the printer. If your paper size is not...

  • Page 70: Choosing Layout Options

    Printing with Epson Drivers for Windows Choosing Layout Options Follow the instructions in this section to reduce or enlarge an image to fit on your loaded paper. You can print a poster-size image, even if your application does not support poster printing. For instructions on multi-page, poster, or double-sided printing, see your on-screen User’s Guide.

  • Page 71: Choosing Advanced Print Options

    If you are using color management settings in Photoshop or another application, it is very important to access the advanced settings and turn off color management in the printer driver, as described below. If necessary, you can also control the ink density by using the paper configuration settings as described on page 72.
  • Page 72 Tip: If you turn off color management, you can still control the ink density, as described on page 73. 7. If you are using non-Epson media and you need to fine-tune its Print Quality • Draft • Normal - 360dpi •...
  • Page 73 8. Select the correct settings to match your ICC profile. These settings 9. Click 10. When you’re finished setting advanced printer options, click Printing with Epson Drivers for Windows You see a window like this one: override any paper configuration settings you may have made using the printer’s control panel.

  • Page 74: Choosing Advanced Black And White Photo Settings

    Settings Advanced Black and White Photo mode allows you to easily produce neutral and toned black-and-white prints using your Epson driver and offers an alternative black-and-white workflow. Whether your photo is color or grayscale, you can use this unique screening and color management technology to create stunning black-and-white prints.
  • Page 75 It is just to be used to give you a level of feedback as you make changes. Printing with Epson Drivers for Windows , then click Custom Advanced preview image on the screen as a guide.

  • Page 76: Managing Print Jobs

    Printing with Epson Drivers for Windows Managing Print Jobs Your printer comes with utilities that let you check on your print jobs and cancel, pause, or restart them. The Progress Meter opens each time you send a print job. Status Monitor 3, which appears on the taskbar when you print, lets you check the printer’s...

  • Page 77: Setting Monitoring Preferences And Optimizing Print Speed

    Status Monitor 3 icon to appear on your Windows taskbar, and whether you want to allow monitoring by other users who share the printer. You can also use the Speed & Progress utility to improve printing speed and override pixel limitations when you print large images.
  • Page 78 Printing with Epson Drivers for Windows 3. Select from the following options: speeds up printing of multiple copies of the • High Speed Copies same document using hard disk space as a cache. If you have multiple hard drives, you can select a different drive to spool to.
  • Page 79 Printing with Epson Drivers for Windows 4. Click the Monitoring Preferences Preferences window: 5. Select the Notification options you want to use. 6. If you want to have the Status Monitor 3 icon appear in your Windows taskbar, click the...
  • Page 80 Printing with Epson Drivers for Windows 4-80...
  • Page 81 The Epson Stylus Pro 3800 requires little maintenance to keep working at its Chapter 5: best. This chapter describes the following routine procedures: Maintaining • Transporting • the Printer • • • • • • • • In addition to the features described in this chapter, you can also use the printer’s menu system to fine-tune a variety of printer settings.

  • Page 82: Maintaining And Transporting The Printer

    Printing Status Information The status check sheet shows some of the current default settings, the status of the ink in each cartridge, the page count, and the status of various printer parts. Follow these steps to print the status check sheet: 1.

  • Page 83: Viewing Status Information

    To check job history, press d to select • press r. For the last 10 print jobs saved in the printer, you see the total ink used (in milliliters) and the paper size used most recently. The most recent job is saved as No. 0. When done, press l.

  • Page 84: Checking And Cleaning The Print Head

    You can automatically check and clean the print head using the Auto can also use the printer’s Cleaning feature in your printer utility software. This enables the printer to menu to run a power print a nozzle check pattern, read it, and run a cleaning cycle if necessary.
  • Page 85 Print head needs to be cleaned. Or click check and have the printer automatically clean the print head if necessary. If the printout looks okay as shown below, you’re done. Click •...

  • Page 86: Running A Power Cleaning Cycle

    1. Print a nozzle check to make sure the print head needs cleaning, as Caution: Don’t run a 2. Make sure the printer is ready and the red B ink light is not on or power cleaning cycle while thick media is loaded in the printer.

  • Page 87: Aligning The Print Head

    (see page 84). This ensures that the print head alignment patterns print correctly. Follow these steps to align the print head using the control panel: 1. Make sure the printer is turned on. Then load one of the following types of paper: Epson Premium Glossy Photo Paper •...

  • Page 88: Replacing Ink Cartridges

    Enter to start printing. After printing is complete, the printer starts aligning the print head. It takes several minutes to run the head alignment. The printer’s white beam sensor reads the alignment pattern and adjusts the printer automatically. Make sure you don’t open the top cover or turn off the printer during this process.
  • Page 89 You can purchase genuine Epson ink and paper from an authorized Epson reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can also purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
  • Page 90 2. If the red B ink light is on and 3. Lift the ink cover. the printer’s LCD, press the u Ink cover open button to unlock the ink cover. If the light is flashing and the LCD message is need to hold down the button for 3 seconds to unlock the ink cover.
  • Page 91 6. Make sure the replacement ink cartridge is the correct color, and then Caution: Do not touch the green chip on the top of the cartridge. Doing so may prevent normal operation and printing. Maintaining and Transporting the Printer ink cartridge slides out slightly. properly. remove it from its package. 5-91...
  • Page 92 7. Shake the ink cartridge well before installing it. 8. Hold the ink cartridge with the arrow mark facing up and pointing to the back of the printer, and then insert it into the slot until it clicks. Arrow mark The printer has a protection system to prevent improper cartridge insertion.

  • Page 93: Performing Additional Maintenance Tasks

    Performing Additional Maintenance Tasks In addition to running a power cleaning cycle, you can use the Maintenance menu to switch between Matte Black and Photo Black, set the printer’s date and time, and adjust the contrast on the LCD screen.

  • Page 94: Changing The Black Ink Cartridge

    The Photo Black cartridge is ideal for printing photographic images on all media types. It is optimized for traditional photographic and ink jet-coated papers, such as Epson Ultra Premium Photo Paper Luster and Epson Photo Paper Semi-gloss, etc. The Matte Black cartridge is optimized for printing photographic images on matte or plain papers, such as Epson Ultra Premium Presentation Paper Matte and Epson Velvet Fine Art Paper.

  • Page 95: Changing The Date And Time

    Maintaining and Transporting the Printer Changing the Date and Time Follow these steps to set the date and time: 1. Press the r button. Menu 2. Press d until MAINTENANCE 3. Press d to select CLOCK SETTING 4. Use u or d to set each item in the date and time, displayed in the...

  • Page 96: Using Maintenance Mode

    2. Press and hold the + Cancel button, then press the P Power button 3. Press u or d to select the settings described below. If you need to back 4. To exit maintenance mode, turn off the printer by pressing the P Power until the printer turns on.

  • Page 97: Replacing The Maintenance Cartridge

    You can check how much space remains in the maintenance cartridge by viewing its indicator on the control panel, as shown below. You can also check its status using the printer’s menus (see page 83) or by printing a nozzle check sheet (see page 84).
  • Page 98 Maintaining and Transporting the Printer 3. Open the maintenance cartridge cover. 4. Grasp the handle of the maintenance cartridge, then push it up while WARNING: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
  • Page 99 Hold it upright at all times and dispose of it carefully. 6. Insert the new maintenance cartridge into the printer as far as it will go. Caution: Do not touch the green chip on the side of the maintenance cartridge.

  • Page 100: Cleaning The Printer

    Cleaning the Printer WARNING: Be careful not to touch the gears inside the printer. To keep your printer working at its best, you should clean it several times a year. Caution: To avoid damaging the 1. Make sure the printer is turned off, then unplug the power cord and...

  • Page 101: Transporting Or Storing The Printer

    To ship the printer, you must repack it using the original box and packing WARNING: The printer weighs about 43 lb (20 kg), materials. If you do not have these items, contact Epson to request them. and should be lifted by two Otherwise, the printer may be damaged beyond repair.

  • Page 102: Uninstalling And Reinstalling The Printer Driver

    Maintaining and Transporting the Printer Uninstalling and Reinstalling the Printer Driver If you need to uninstall and then reinstall the printer driver software for any reason, follow the instructions in the appropriate section below. Macintosh 1. Open the 2. Double-click 3.

  • Page 103: Updating Your Printer Firmware

    Updating Your Printer Firmware You can check for a newer version of firmware on the Epson support site and update your printer, if necessary. Downloading the Firmware 1. Navigate to epson.com/support in your browser. 2. Choose your printer. 3. Click 4.
  • Page 104 Maintaining and Transporting the Printer 3. Click the 4. Make sure your printer is on, its LCD is set to Firmware Updater connected to your computer. Then choose Printer list. 5-104 icon. You see a window like this one: , and it is...
  • Page 105 7. When the update is complete, close the Firmware Updater window and Maintaining and Transporting the Printer and find the firmware that you just downloaded and Browse extracted. Select the file and click firmware update process.
  • Page 106 Maintaining and Transporting the Printer 5-106...

  • Page 107: Solving Problems

    Solving Problems • • • • • • Diagnosing Problems The Epson Stylus Pro 3800 includes a number of ways to help you diagnose problems: • • • • Diagnosing problems Checking error messages and lights Improving print quality Solving operational problems...

  • Page 108: Checking Error Messages And Lights

    Checking Error Messages and Lights The control panel includes various lights and an LCD panel to indicate the status of the printer: When your ink is low or expended, or paper runs out, or a problem occurs, a message appears on the LCD, and the lights on the control panel come on or flash.
  • Page 109 Stop printing and press the 3 seconds. Stop printing and press the 3 seconds. Then make sure that the installed printer driver is correct for the printer. Close the front feed slot. Load a sheet of paper in the front slot, and then press the d Paper feed button.
  • Page 110 See “Replacing Ink Cartridges” on page 88. Select NO (press the Menu replace the ink cartridge with a genuine Epson ink cartridge. See “Replacing Ink Cartridges” on page 88. Otherwise, select YES (press the Replace the ink cartridge with a genuine Epson ink cartridge.
  • Page 111 You need to replace the maintenance cartridge soon with a new one. See “Replacing the Maintenance Cartridge” on page 97. Note the code and contact Epson. See “Where To Get Help” on page 12. Replace the maintenance cartridge with a genuine Epson maintenance cartridge.
  • Page 112 LOAD DIFFERENT PAPER Response Flatten the media. Select OFF for PAPER SIZE CHECK using the printer’s menu system, or load the correct type of genuine Epson paper. Load the paper that has just been ejected, and then press the d Paper feed button.
  • Page 113 CORRECTLY Solving Problems Response Check the Paper Source setting in the printer driver, and load the paper in the correct slot. See “Choosing the Correct Paper Path” on page 32 and “Choosing Page Setup Options” on page 50 for Macintosh or “Choosing Paper and Layout Options”...

  • Page 114: Improving Print Quality

    ◗ Make sure the printable side of your media is loaded face-up. ◗ Choose a higher resolution, such as SuperPhoto - 2880dpi. ◗ If you’re using a third-party RIP and non-Epson media, see if the RIP provides a method for adjusting the paper feed.
  • Page 115 ◗ Run a nozzle check and cleaning cycle. See page 84 for instructions. ◗ Align the print head from the printer’s control panel, as described on page 87. ◗ Make sure the Media Type setting in the printer software is correct for the media you’re printing on.
  • Page 116 (Macintosh) or page 72 (Windows). ◗ Adjust the Color Density setting in the Paper Configuration utility. ◗ If you’re using a third-party RIP or non-Epson media, custom color profiles will give you the best color reproduction. ◗ Make sure the printable side of your media is loaded face-up.

  • Page 117: Solving Operational Problems

    ◗ Make sure the Media Type setting in your printer software is correct for the media you’re printing on. ◗ If you’re printing on non-Epson media, you may need to adjust the paper thickness setting or drying time. See page 44.
  • Page 118 ◗ Make sure the interface cable meets the required specifications. See page 10 or 10. ◗ Your Epson printer is not selected as the default printer. Install the printer driver if it is not installed yet, and follow the instructions below to select your Epson printer as the default printer.

  • Page 119: Solving Miscellaneous Printing Problems

    Solving Miscellaneous Printing Problems If your printouts are not what you expected, try the suggestions below: Problem Solution ◗ Make sure your software is installed correctly and the printer is selected in your Your print has incorrect or garbled characters. application.

  • Page 120: Solving Paper Problems

    Make sure the platen gap setting is correct for the paper or media you’re printing on. See page 44 for more information. If you’re not using Epson media, make sure you use a paper configuration to adjust for the paper’s thickness and drying time (see page 47).

  • Page 121: Paper Skews When Printing On Large Format Media

    Make sure the platen gap setting is correct for your paper (see page 44). • If you are using a custom paper configuration for non-Epson special • media, check the paper type selected in the printer’s menu (see page 47).
  • Page 122 Solving Problems Clearing a paper jam from the auto sheet feeder 1. Turn off the printer. 2. Carefully remove the jammed paper from the output tray. If necessary, open the top cover, and remove any jammed paper from the area shown below.
  • Page 123 Clearing a paper jam from the front manual feed slot 1. Turn off the printer. 2. If necessary, press the d Paper feed button to eject the sheet. 3. Remove the jammed paper from the front or back of the printer. Front Back...
  • Page 124 Solving Problems Clearing a paper jam from the rear manual feed slot 1. Make sure the printer is turned on. 2. Press the Paper feed button to feed the paper backward. 3. Remove the jammed paper from the back. 6-124...

  • Page 125: Printing

    This appendix provides the basic specifications for your printer. For Appendix A: complete product information, see your on-screen User’s Guide. Specifications Printing Printing method Nozzle configuration Character mode Raster graphic mode Resolution Print direction Control code Character tables Character sets Pressurized on-demand ink jet Black: 180 nozzles ×...

  • Page 126: Environmental

    Specifications Environmental Electrical Check the label on the back of your printer for voltage information. Dimensions and Weight Specification Operation Temperature 50 to 95 °F (10 to 35 °C) Print quality guarantee: 59 to 77 °F (15 to 25 °C)

  • Page 127: Printer Interfaces

    Printer Interfaces USB (1.1 and 2.0 compatible) • Ethernet (10/100 Base TX) • Safety Approvals Safety standards UL 60950-1, CSA 22.2 No. 60950-1 FCC part 15 subpart B, class B, CSA C108.8 class B Media Sizes 3.5 × 5 inches 4 ×...

  • Page 128: Printable Area

    Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
  • Page 129 82 to 83 illustration, 108 ink levels, checking, 82 to 83, 88 lights, 108 to 113 messages, 108 to 113 monitoring printer, 108 to 113 restoring default settings, 96 status check, printing, 82 Custom paper size Macintosh, 51...
  • Page 130 Flip Horizontal setting Macintosh, 54 problems, 119 Windows, 72 Head Alignment menu, 87 to 88 Height of printer, 126 Help, Epson, 12 High Speed Copies setting, Windows, High Speed setting Macintosh, 54 Windows, 72 Highlight Point Shift setting, 61, 76...
  • Page 131 51, 69 handling, 29 to 47 jams, 121 to 124 loading, 32 to 43 Macintosh options, 50 to 51 non-Epson, 45 to 47 printable area, 128 problems, 120 to 124 Windows options, 68 to 70 Paper light, 108 to 113...
  • Page 132 114 to 117 print speed, 78 printer driver, 118 to 119 printing stops, 117 size limitation, 78 smeared prints, 116 to 117 Progress Meter, 76, 78 Registering non-Epson media, 45 to 47 Requirements, system, 10 Resolution Macintosh, 54 Windows, 72...
  • Page 133 Speed & Progress utility, 77 to 79 Status Monitor Macintosh, 62 to 63 Windows, 76 to 79 Storing printer, 101 Support, Epson, 12 System requirements, 10 Technical support, 12 Temperature requirements, 126 Test Print menu, 82 Time and date setting, 95...
  • Page 134 Index -134...

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Stylus pro 3800

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