Panasonic Toughbook 19 Using Manual
Mapping technical and operational challenges of mobile computing deployments
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THE FOLLOWING IS A WHITE PAPER ON:
MAPPING TECHNICAL AND
OPERATIONAL CHALLENGES OF
MOBILE COMPUTING DEPLOYMENTS
USING TCO ANALYSIS TO IDENTIFY THE IDEAL MOBILE
COMPUTING SOLUTION FOR FRONTLINE WORKERS
Prepared by:
David Krebs
Director, Mobile and Wireless Practice
Casey Holmes
Analyst, Mobile and Wireless Practice
April 2009
All Rights Reserved
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Summary of Contents for Panasonic Toughbook 19
- Page 1 THE FOLLOWING IS A WHITE PAPER ON: MAPPING TECHNICAL AND OPERATIONAL CHALLENGES OF MOBILE COMPUTING DEPLOYMENTS USING TCO ANALYSIS TO IDENTIFY THE IDEAL MOBILE COMPUTING SOLUTION FOR FRONTLINE WORKERS Prepared by: David Krebs Director, Mobile and Wireless Practice Casey Holmes Analyst, Mobile and Wireless Practice April 2009 All Rights Reserved...
- Page 2 Today’s enterprises are continuing their transformation to highly fluid and distributed organizations where key decisions are being made at the point of interaction. Ultimately, the ability to improve employee decision-making speed and scalability at the edge of an organization is what is setting apart best-in-class operations. As a result, organizations are looking to mobile computing and wireless communications solutions to enable these real time remote transactions.
- Page 3 To determine "true" TCO, it is imperative to consult both hard (direct) and soft (indirect) costs. Hard costs consist of hardware and software costs, including depreciation charged for capital expenditures, as well as salaries and benefits. Soft costs are more difficult to determine and include expenses associated with operating and maintaining any mobile solution.
- Page 4 VDC’s TCO analysis of mobile computing deployments demonstrates that there is a correlation between increasing ruggedness and decreased cost over the life of the deployment where there are hazards within the deployment environment that can cause failure. In order to make appropriate investment decisions, organizations should map device specifications to the potential hazards in the deployment environment.
- Page 5 Advancements in the technology around ruggedness have led to the creation of smaller, lighter devices. In addition, today’s offerings incorporate most of the current standards-based components and frequently lead with the integration of next generation functionality such as wireless communications. Finally, recognizing the limitations of two defined categories of commercial-grade and rugged, vendors have expanded the levels of ruggedness to map better to various workforce requirements.
- Page 6 III. SEGMEN TING MOBILE WORKERS When it comes to determining the optimal mobile computer, many evaluators underestimate the risks associated with the deployment environment. This fault is most common among first time adopters of mobility who fail to consider device durability and deploy solutions without consideration of the soft costs.
- Page 7 To meet this new trend, vendors developed – IT evaluator for a homecare service Mobile Clinical Assistants (MCAs) such as Panasonic’s Toughbook H1, provider organization which is a tablet featuring rugged construction, disinfectable casing, and a competitive price point.
- Page 8 Figure B Mapping Users, Environments, and Mobile Requirements Figure B summarizes each environment in terms of their core users and application environments and the level of protection required in their mobile computers. Although VDC is not explicitly recommending rugged or business rugged/durable solutions for the vast majority of today’s mobile computing users, the high failure rates associated with many mobile computing deployments suggests that a there is a large number of users equipped with an inappropriate solution.
- Page 9 However, the core idea behind TCO – to measure direct and indirect costs of an investment over time to determine its viability – is a sound and useful business concept. Having a full view of the cost of a mobile computing deployment over its lifetime provides insight into the type of solution that needs to be deployed.
- Page 10 According to VDC end-user research, the leading causes of device failure are dropping the device and water liquid exposure, two relatively common experiences. Furthermore, failure rates of non-rugged mobile computers in many of the previously “Evaluators struggle to wrap their head described user environments exceeded 20%.
- Page 11 Figure D Notebook Failures and Lost Productivity: Field Mobility Solutions Lost Productivity Monthly from Each Failure Failure Rate 3.6% 3.2% 0.9% 0.5% Fully Rugged Semi-/Business Durable Consumer Grade Rugged Indirect and direct cost of failure and replacement include: • Higher turnover of commercial-grade notebook models. Within a typical year, this results in organizations managing a mixed deployment, adding costs related to maintaining multiple versions of hardware.
- Page 12 • There is also the unknown of what the worker could have achieved if they were fully productive. These opportunity costs vary depending on industry. • Beyond costs to fix problems, IT departments burdened with fixing devices spend less time managing and improving the IT infrastructure. •...
- Page 13 While slimmer IT budgets will tempt evaluators to pick solutions with the lower price tag, often organizations will end up spending significantly more on downgraded solutions over time. Organizations looking to deploy mobile computers outside the office space with operational-critical or even high value, applications will want to consider a higher grade of ruggedness through the lens of a TCO analysis.