Toshiba STRATA CIX System Administrator Manual page 14

Voice Assistant Overview
Installing Voice Assistant
OAI Link
Voice Assistant can run as a standalone IVR platform, or it can take advantage of an OAI
connection to the PBX if one exists. The Use OAI Integration checkbox should be turned on or off
according to the situation of the particular installation. If it is enabled, the green light will indicate
that a valid OAI connection has been established.
If the OAI Link is being used, the LVL2OAI Service will have to be installed and enabled. This is a
Service that comes with the Net Server and provides the OAI connection for all applications.
The following Voice Assistant script commands require an OAI connection to the PBX:
•
Send Service Request (SERVREQ)
This screen is used to program the available Voice Ports. Select the Port to be programmed by
clicking the Previous or the Next button, or click on the dropdown box to view optional choices.
Keep in mind that changes made to individual port settings will not take effect or be saved until the
Save button is clicked.
•
Extension Number
Important!
•
Equip port for use – Apply a checkmark to use the port. There may situations in which you do
not want to enable a port for use. For example, you may have a four port board, but you only
have two ports of Voice Assistant software.
•
Universal Port (Group #1) – Under most circumstances, all Voice Ports should be designated
as Universal Ports, which means available for all functions. In a situation in which you want to
dedicate a Voice Port to Administration only, or if a port is not being used, this option should be
disabled.
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Enter the extension number of this Voice Port. This must be the correct extension
number as recognized by the Telephone System in order for the Voice Assistant to
work properly.
Voice Assistant Adminstrator Guide 10/08