Supplemental Professional Services - NEC NECCare Platinum SigmaBlade Manual

Supplemental Professional Services

NECCare Services are designed to reduce risks and protect
your IT investment with the NEC Express5800 SigmaBlade
Server through warranty and maintenance,
implementation/installation and relocation services.
INST ALL AT ION SERVICE
■
NEC installation services are suggested when
implementing an NEC Express5800 SigmaBlade Server.
Installation services are fee-based and will be conducted
by an NEC Systems Engineer (SE) and or a Certified
NEC Service Provider.
Requires preplanning for installation by NECAM
♦
and the Customer. An Installation Site Preparation
Guide will be delivered and agreed upon between the
Customer and NECAM prior to installation. T his
document will provide an Outline of the Installation
Plans and Processes.
Installation will take one (1) day on-site. Installation
♦
includes; Hardware, Operating System; network
connection, configuration and administrator training
at the Customer site. Anything beyond the one day
will require additional fees.
RELOCATION SERVICE
■
NEC relocation services are a fee-based service
delivered by an NEC SE and or a Certified NEC Service
provider to help Customers protect their IT investments
by reducing risks, including minimal downtime, that are
known to be associated with relocation.
NECAM or the Authorized service provider will
♦
work with the Customer to plan and coordinate the
move.
NECAM's SE will work with the Customers System
♦
Administrator to shut-down the server, dismantle
what is necessary and crate the server(s), and will -
once relocated, install the server into the new
facility.
Platinum SigmaBlade Warranty Program