General Troubleshooting - Dell A920 All In One Personal Printer User Manual

Troubleshooting

General troubleshooting

Transparencies or glossy photo papers stick together
Transparencies or photo papers contain white lines
Printing troubleshooting
Document prints poorly
Scanning, copying, and faxing troubleshooting
Auto-cropping of scanned image is unsatisfactory
Edges of copied documents are cut off
Copied objects appear in a different location on the page
Removing and reinstalling the software
Other help sources
If your All-In-One has a problem, make sure:
Your All-In-One is on.
You removed the stickers and tape from the bottom of the ink cartridges. For help, refer to the setup
documentation.
The paper is loaded correctly.
You installed both of the ink cartridges. The Dell AIO Printer A920 will only work if you have both
cartridges installed.
General troubleshooting
Power light does not come on
1. Check the power supply connections.
2. Press Power on the operator panel.
Alignment page does not print
1. Make sure you remove the sticker and transparent tape from both ink cartridges. For help installing ink
cartridges, refer to the setup documentation.
2. Make sure the color ink cartridge is secure in the left carrier and the black ink cartridge is secure in the
right carrier.
3. Make sure you loaded the paper correctly and did not force the paper into the printer. For help, refer to
your Owner's Manual.