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HP ENVY m4-1000 User Manual

User guide - windows 8
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  • Page 1 User Guide...
  • Page 2 Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to Company under license. Intel is a be bound by the terms of the HP End User trademark of Intel Corporation in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Starting right ..............................1 Best practices ............................1 Fun things to do ............................ 2 More HP resources ..........................3 2 Getting to know your computer ........................4 Finding your hardware and software information ................. 4 Locating hardware ....................... 4 Locating software .........................
  • Page 6 Connecting to a WLAN ..................18 Using Bluetooth wireless devices ..................18 Connecting to a wired network ......................19 Connecting to a local area network (LAN) ................. 19 4 Enjoying entertainment features ......................... 20 Using the webcam ..........................23 Using audio ............................23 Connecting speakers ......................
  • Page 7 6 Managing power ............................38 Initiating Sleep and Hibernation ......................39 Intel Rapid Start Technology (select models only) ............39 Initiating and exiting Sleep ....................39 Enabling and exiting user-initiated Hibernation ..............40 Setting password protection on wakeup ................40 Using the power meter and power settings ..................
  • Page 8 Handling drives ........................58 Replacing a hard drive ....................... 59 Using HP 3D DriveGuard (select models only) ..............61 Using Disk Defragmenter ....................61 Using Disk Cleanup ......................61 Adding or replacing memory modules ................62 Updating programs and drivers ......................64 Cleaning your computer ........................
  • Page 9 Creating HP Recovery media .................... 78 Restore and recovery ......................... 79 Using Windows Refresh for quick and easy recovery ............80 Remove everything and reinstall Windows ................ 80 Recovering using HP Recovery Manager ................81 What you need to know ..................81 Using the HP Recovery partition to recover a minimized image (select models only) ......................

  • Page 11: Starting Right

    Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources. Best practices To get the most out of your smart investment, after you set up and register the computer, we recommend the following steps:...

  • Page 12: Fun Things To Do

    Fun things to do ● You know you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV or gaming console? For more information, see Connecting an HDMI device on page ●...

  • Page 13: More Hp Resources

    North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer.

  • Page 15: Right Side

    Right side Component Description Optical drive Reads and writes (select models only) to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is idle. Optical drive eject button Releases the disc tray. ●...

  • Page 16: Left Side

    Component Description ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. (10) Security cable slot Attaches an optional security cable to the computer.

  • Page 17: Display

    Component Description USB 3.0 ports Connect optional USB 3.0 devices and provide enhanced USB power performance. CAUTION: While there are multiple USB ports on the same side, only one USB port will be able to support a high power device at a time. NOTE: For details about different types of USB ports, see Using a USB device on page...

  • Page 18: Top

    Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound. Webcam light On: The webcam is in use.

  • Page 19: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off. NOTE: For select models, the Intel®...

  • Page 20: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Returns you to the Start screen from an open App or the Desktop.

  • Page 22: Bottom

    Bottom Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay and opens the service door. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Labels

    Component Description Wireless module compartment Holds the wireless local area network (WLAN) device. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.
  • Page 24 Have this information available when you contact support. The service label is located inside the battery bay. ● Regulatory label—Provides regulatory information about the computer. The regulatory label is located inside the battery bay. ● Wireless certification label or labels—Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.

  • Page 25: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 26: Using Operating System Controls

    NOTE: On some models, the wireless light is amber when all wireless devices are off. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously. Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

  • Page 27: Configuring A Wireless Router

    NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have. The illustration below shows an example of a wireless network installation that is connected to the Internet. As your network grows, additional wireless and wired computers can be connected to the network to access the Internet.

  • Page 28: Connecting To A Wlan

    Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off.

  • Page 29: Connecting To A Wired Network

    Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem connection, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.

  • Page 30: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, monitor, projector, TV, and, on select models, high-definition devices.
  • Page 31 Component Description HP TrueVision HD Webcam Records video, captures still photographs, allows you to video conference and chat online using streaming video. From the Start screen, type c, and then select CyberLink YouCam. USB 2.0 port Connects an optional USB device. NOTE: For details about different types of USB ports, see...
  • Page 32 Component Description (10) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device. (11) External monitor port Connects an external VGA monitor or projector. Chapter 4 Enjoying entertainment features...

  • Page 33: Using The Webcam

    Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take still photos.

  • Page 34: Enabling And Disabling Beats Audio

    Enabling and Disabling Beats Audio ▲ To enable or disable Beats Audio, press the key in combination with the key. Checking the sound To check the audio functions on your computer, follow these steps: From the Start screen, type c, and then select Control Panel from the list of apps. Select Hardware and Sound >...

  • Page 35: Connecting A Vga Monitor Or Projector

    Connecting a VGA monitor or projector To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. To connect a monitor or projector: Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.

  • Page 36: Connecting An Hdmi Device

    Connecting an HDMI device To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To connect a high-definition TV or monitor to your computer: Connect one end of the HDMI cable to the HDMI port on the computer.

  • Page 37: Configuring Audio Settings (With Hdmi Tv)

    Configuring audio settings (with HDMI TV) HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: From the Desktop, right-click the Speaker icon in the notification area, at the far right of the taskbar, and then select Playback devices.

  • Page 38: Navigating Using Touch Gestures, Pointing Devices And The Keyboard

    Navigating using touch gestures, pointing devices and the keyboard Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).

  • Page 39: Using The Touchpad

    Using the TouchPad The TouchPad allows you to navigate the computer with simple finger movements. You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. From the Start screen, type c to display the Apps list. Select Control Panel, and then select Hardware and Sound.

  • Page 40: Using Touchpad Gestures

    Using TouchPad gestures A TouchPad allows you to control the pointer on the screen using your fingers. TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on a external mouse. NOTE: TouchPad gestures are not supported in all apps. To view a demonstration of each gesture: From the Start screen, type c to display the Apps list.

  • Page 41: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom in or out on images or text. ●...

  • Page 42: Rotating (Select Models Only)

    Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, then anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

  • Page 43: Flicking (Select Models Only)

    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps.

  • Page 44: Top-Edge Swipe

    Top-edge swipe The top-edge swipe allows you to open apps available on the Start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the top edge to display available apps. Left-edge swipe The left-edge swipe reveals thumbnails of your open apps so that you can switch to them quickly.

  • Page 45: Using The Keyboard And Mouse

    Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do by using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.

  • Page 46: Using Microsoft Windows 8 Shortcut Keys

    Icon Description Turns the radiance backlight keyboard feature off or on. NOTE: To conserve battery power, turn off this feature. Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD.

  • Page 47: Using The Hot Keys

    Using the hot keys A hot key is a combination of the key and the key or the key. To use a hot key: ▲ Briefly press the key, and then briefly press the second key of the combination. Function Hot key Description Display system information.

  • Page 48: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation.

  • Page 49: Initiating Sleep And Hibernation

    Initiating Sleep and Hibernation Microsoft® Windows has two power-saving states, Sleep and Hibernation. ● Sleep–The Sleep state is automatically initiated after a period of inactivity when running on battery power or on external power. Your work is saved to memory, allowing you to resume your work very quickly.

  • Page 50: Enabling And Exiting User-Initiated Hibernation

    ● Press a key on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before the computer will return to the screen.

  • Page 51: Using The Power Meter And Power Settings

    Using the power meter and power settings The power meter is located on the Desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, on the Windows Desktop, point over the power meter icon.

  • Page 52: Selecting A Power Plan

    Selecting a power plan A power plan manages how the computer uses power and helps you conserve power and maximize performance. To change the power plan, from the Start screen, type power, select Settings, and then select Power Options. The following power plans are available: ●...

  • Page 53: Running On Battery Power

    Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. If the computer has a charged battery installed and the AC adapter is disconnected from the computer, the computer automatically switches to battery power and the display brightness decreases to conserve battery life.

  • Page 54: Conserving Battery Power

    HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.

  • Page 55: Resolving A Low Battery Level

    Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available Save your work and shut down the computer.

  • Page 56: Running On External Ac Power

    Running on external AC power For information on connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking/expansion device.

  • Page 57: Troubleshooting Power Problems

    Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: Shut down the computer.

  • Page 58: Hp Coolsense (Select Models Only)

    HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting.

  • Page 59: Refreshing Your Software Content With Intel Smart Connect Technology (Select Models Only)

    Refreshing your software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. Smart Connect then updates the content for certain open applications and reinitiates Sleep.

  • Page 60: Shutting Down (Turning Off) The Computer

    Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 61: Managing And Sharing Information

    Managing and sharing information Drives are digital storage devices that help you store, manage, share, and access information. Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for all of your personal files. Some computers have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu-ray Disc (BD).

  • Page 62: Removing A Usb Device

    ▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message displays on the Desktop and an icon appears in the notification area, letting you know that the device is recognized by the computer.

  • Page 63: Inserting And Removing A Digital Storage Card

    Inserting and removing a digital storage card To insert a digital storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. Hold the card label-side up, with the connectors facing the computer. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.

  • Page 64: Using Optical Drives

    Using optical drives An optical disc drive uses laser light to read or store large amounts of information. Some drives can only read information, but others can also write (burn) information onto a blank disc. Use these tips for best performance of your optical drive: ●...

  • Page 65: Inserting An Optical Disc

    such a BD movie release is inserted in the drive. Follow the on-screen instructions to install the update. ● If lines appear on the display when viewing a BD, they may be caused by interference from the wireless network. To resolve the issue, close any open applications and turn off your wireless feature.

  • Page 66: Removing An Optical Disc

    Removing an optical disc Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.

  • Page 67: Sharing Data And Drives And Accessing Software

    Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer. Network computers can exchange software and data with each other. NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.

  • Page 68: Maintaining Your Computer

    Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer.

  • Page 69: Replacing A Hard Drive

    ● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
  • Page 70 Using the tab (3), lift and remove the hard drive assembly from the hard drive bay. NOTE: After removing the hard drive from the computer, you must remove the hard drive bracket or sleeve to access the hard drive itself. Spread the soft-molded hard drive bracket (1) and remove the hard drive (2).

  • Page 71: Using Hp 3D Driveguard (Select Models Only)

    Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

  • Page 72: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work. When your memory isn’t big enough to hold all your work easily, like a desk overflowing with work, your productivity slows down.
  • Page 73 Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 74: Updating Programs And Drivers

    Replace the service door. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer.

  • Page 75: Cleaning Your Computer

    Cleaning your computer Cleaning your computer and external devices helps keep them in good working condition. If you don't clean your computer, dust and dirt particles can build up. CAUTION: Avoid using the following cleaning products to clean your computer: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer.

  • Page 76: Traveling With Or Shipping Your Computer

    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦...

  • Page 77: Securing Your Computer And Information

    Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP apps, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.

  • Page 78: Setting Windows Passwords

    ● Change your passwords at least every three months. ● An ideal password is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords, from the Start screen, type h, and then select Help and Support from the list of apps.

  • Page 79: Using The Fingerprint Reader

    To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed, press f10.

  • Page 80: Setting Up Windows Logon

    Swipe your finger 3 times to finish the registration. A green circle is displayed on the finger it is registered successfully. Select one of the following options: ● Set up Windows logon—Allows you to set up a Windows password. ● Settings—Allows you to disable or enable personal settings.

  • Page 81: Installing Software Updates

    When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.

  • Page 82: Using An Optional Security Cable Lock

    Using an optional security cable lock A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection.

  • Page 83: Using Setup Utility (Bios) And System Diagnostics

    10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 84: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 85: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 86: 11 Backing Up, Restoring, And Recovering

    11 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 87: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 88: Creating Hp Recovery Media

    Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.

  • Page 89: Restore And Recovery

    Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created.

  • Page 90: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 91: Recovering Using Hp Recovery Manager

    Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.

  • Page 92: Using The Hp Recovery Partition To Recover A Minimized Image (Select Models Only)

    Using the HP Recovery partition to recover a minimized image (select models only) The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.

  • Page 93: Removing The Hp Recovery Partition

    Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery.

  • Page 94: 12 Specifications

    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.

  • Page 95: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 96: 13 Electrostatic Discharge

    13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 97: Index

    Index battery bay 12 right side 5 AC adapter 6 battery information, finding 43 top 8 AC adapter, testing 47 battery power 43 computer reset 80 action keys battery release latch 12 computer, traveling 45 decrease screen brightness battery temperature 45 configuring audio for HDMI 27 Beats Audio 11, 21, 23, 37 connecting to a WLAN 18...
  • Page 98 mouse, external hard drive jacks setting preferences 29 HP 3D DriveGuard 61 audio-out (headphone) 7, 21 mute light, identifying 9 hard drive bay, identifying 13 network 5 hard drive light 5 RJ-45 (network) 5 network jack, identifying 5 HDMI configuring audio 27 keyboard hot keys, identifying 37 HDMI port, connecting 26 operating environment 85...
  • Page 99 USB flash drive 82 software using HP Recovery media 78 CyberLink PowerDVD 27 webcam 23 recovery media Disk Cleanup 61 webcam light, identifying 8, 20 creating 78 Disk Defragmenter 61 webcam, identifying 8, 20 creating using HP Recovery software updates, installing 71 Windows Manager 78 speakers, identifying 10, 21...

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