Dell External USB NTSC User Manual page 13

Video source not detected.
Audio & Video
Problem
No video.
Poor performance (video jerky, audio
noisy, etc.).
TV picture is bad.
No video capture.
No audio capture.
Getting Help
If the troubleshooting procedures in this document do not resolve the problem, please contact Dell Inc. for technical assistance by visiting the Dell Support
Website at support.dell.com or calling 1-800-BUY-DELL.
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Cables are damaged or connected
incorrectly.
The video format is not set
correctly.
The USB device may be defective.
Cause
Inlay or video source may be
incorrectly set.
System may not be optimized for
performance.
Incorrect USB cable.
RF signal strength too low, noisy
signal
Application software may have
stopped.
Cables or video source may be
non-functional.
Hard disk is full.
Application software may have
stopped.
Speakers are not connected.
Audio MUTE is on.
Hard disk is full.
Verify that the cables are correctly installed
and are in good condition.
Check that correct video source is selected
in the software application. (Tuner,
Composite, or S-Video). Close the
application and reboot the computer.
Remove and re-insert the USB cable into the
computer. If the problem remains, contact
Dell Tech Support at 1-800-624-9896.
Solution
Choose the proper video source: Tuner or
S-video or Composite. Ensure that the video
source is powered and connected to the
USB device.
Ensure that DMA is enabled for the hard
disk. If you have multiple programs open,
close applications that are not critical.
It is very important that the USB cable
provided with the tuner is used with this
device.
Verify that other channels work correctly by
changing channels. If all channels are bad,
check the antenna or install an RF amplifier.
Verify that video is present in the overlay
window on the Computer's monitor. If video
is present on the Computer's display, then
restart the computer and then the software
application.
If no video is present on the computer's
display, check that the cables are connected
securely and the video source is on and
operational.
Make room on your hard drive (delete some
files) or use a different hard drive.
Verify that video is present in the overlay
window on the computer's monitor. If video
is present on the computer's display, then
restart the computer and then the software
application.
Verify that speakers are connected to the
sound card in the computer.
Check that Mute is disabled and Volume is
up.
Make room on your hard drive (delete some
files) or use a different hard drive.