Dell PowerVault LTO3-080 User Manual
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Dell PowerVault LTO3-080 User Manual

Dell PowerVault LTO3-080 User Manual

Tape drive
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Download this manual See also: Handbook, Administrator's Manual
Dell PowerVault Tape Drive User's Guide
Introduction
Setting Up the Tape Drive
Using the Tape Drive
Using the Tape Backup Software
Troubleshooting
Specifications
Getting Help
Contacting Dell
Appendix - Regulatory Information
Glossary
NOTE: A NOTE indicates important information that helps you make better use of your system.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
© International Business Machines Corporation, 2010. All rights reserved.
Trademarks used in this text: Dell, the DELL logo, and PowerVault, are trademarks of Dell Inc. Microsoft and Windows are registered trademarks of Microsoft
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc.
disclaims any proprietary interest in trademarks and trade names other than its own.
Internal Drive Model Numbers: LTO Ultrium 5–H, LTO Ultrium 4-H, LTO Ultrium 3-H
External Drive Model Numbers: CSEH 001, LTO4-EH1, LTO3-EH1
Rack Mount Model Number: 2U Storage Rack A
Initial release: December 2010

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  • Page 1 Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2 Back to Contents Page Appendix - Regulatory Information: Dell PowerVault Tape Drive User's Guide Regulatory Information for Taiwan Figure 17. Taiwan Contact Information Statement Back to Contents Page...
  • Page 3 NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If  you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 4 Technical Support (Penang, Malaysia) 604 633 4966 Brunei Customer Care (Penang, Malaysia) 604 633 4888 Country Code: 673 Transaction Sales (Penang, Malaysia) 604 633 4955 Online Order Status: www.dell.ca/ostatus   AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./large business, government) toll-free: 1-800-326-9463...
  • Page 5 Country Code: 420 Technical Fax 22537 2728 Switchboard 22537 2711 Website: support.euro.dell.com     Technical Support for XPS 7010 0074 Technical Support for all other Dell computers 7023 0182 Denmark (Copenhagen) Customer Care (Relational) 7023 0184 International Access Code: 00 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200...
  • Page 6 Guyana General Support toll-free: 1-877-270-4609 Website: support.ap.dell.com    Technical Support E-mail: HK_support@Dell.com    Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3191 Hong Kong Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and  2969 3196 International Access Code: PowerVault™) Customer Care 3416 0910 Country Code: 852 Large Corporate Accounts 3416 0907...
  • Page 7 Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Japan (Kawasaki) Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690 International Access Code:...
  • Page 8 Nicaragua General Support 001-800-220-1006 Website: support.euro.dell.com   Technical Support for XPS 815 35 043 Norway (Lysaker) Technical Support for all other Dell products 671 16882 International Access Code: 00 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Country Code: 47 Switchboard 671 16800...
  • Page 9    E-mail: Tech_support_central_Europe@dell.com    Switzerland (Geneva) Technical Support for XPS 0848 33 88 57 Technical Support (Home and Small Business) for all other Dell products 0844 811 411 International Access Code: 00 Technical Support (Corporate) 0844 822 844 Country Code: 41 Customer Care (Home and Small Business) 0848 802 202...
  • Page 10 0870 907 4006 Uruguay General Support toll-free: 000-413-598-2521 Automated Order-Status Service toll-free: 1-800-433-9014 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362 toll-free: 1-877-459-7298 Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers   Americas Consumer XPS Support toll-free: 1-800-232-8544 Consumer (Home and Home Office)  Support for all other Dell products toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133...

  • Page 11: Technical Assistance

      Online Services   You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.   You can contact Dell electronically using the following addresses:  World Wide Web...

  • Page 12: Autotech Service

      AutoTech Service   Dell's automated technical support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.   When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

  • Page 13: Technical Support Service

      If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com . For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 14: Returning Items For Warranty Repair Or Credit

      Prepare all items being returned, whether for repair or credit, as follows: 1.  Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.   For the telephone number to call, see the contact information for your region.
  • Page 15 Back to Contents Page Glossary: Dell PowerVault Tape Drive User's Guide   Numbers 2:1 compression. The relationship between the quantity of data that can be stored with compression as compared to the quantity of data that can be stored without compression. In 2:1 compression, twice as much data can be stored with compression as can be stored without compression.
  • Page 16 data compression. See compression. data transfer rate. The average number of bits, characters, or blocks per unit of time that pass between corresponding equipment in a data transmission system. The rate is expressed in bits, characters, or blocks per second, minute, or hour. DC.
  • Page 17 head. See drive head. Head Resistance Measurements test. Part of the Test Head diagnostic, a procedure that determines whether the tape drive's head works correctly. The test measures the head's ability to withstand cracks and other defects. host. The controlling or highest-level system in a data communication configuration. Synonymous with server.  ...
  • Page 18 megabyte (MB). 1,000,000 bytes.   network. A configuration of data processing devices and software that is connected for information interchange.   oersted. The unit of magnetic field strength in the unrationalized centimeter-gram-second (cgs) electromagnetic system. The oersted is the magnetic field strength in the interior of an elongated, uniformly wound solenoid that is excited with a linear current density in its winding of one abamper per 4 pi centimeters of axial length.
  • Page 19 A removable storage case that houses belt-driven magnetic tape that is wound on a supply reel and a takeup reel. tape drive. A data-storage device that controls the movement of the magnetic tape in a tape cartridge. The Dell PowerVault tape drive houses the mechanism (drive head) that reads and writes data to the tape.
  • Page 20 (external model). There are five generations of the Dell PowerVault tape drives in the LTO series of products. The Dell PowerVault tape drives offer a formatted cartridge capacity of up to 1500 GB (3000 GB assuming 2:1 compression ratio) and a maximum data transfer rate of 140 MB per second.
  • Page 21 Encryption The Tape Drive has Application Managed Encryption (AME) functionality. AME is supported on Windows Server. You must have an application that supports encryption to use the drives encryption capability. For more details, consult your application support documentation.
  • Page 22 Ethernet interface for transferring drive firmware and dumps only (not an iSCSI interface) Tape Backup Software You need backup software that supports the Dell PowerVault tape drive. As a general rule, native backup applications (such as NTBackup and tar) do not provide the required data streaming rate to get the full performance of your tape drive.

  • Page 23: Rear Panel

    See Table 1 for more descriptions. 3. Fault LED. The front panel of your Dell PowerVault LTO5-140HH tape drive has an amber fault LED indicating the drive has encountered an error, is not in a normal operational status, or needs cleaning.
  • Page 24 1. SAS connector 2. Ethernet - not iSCSI - for transferring firmware and dumps only 3. Feature switches (on bottom) 4. RS-422  Figure 6. Rear Panel of External SAS Tape Drive 1. Power connector 2. Fan enclosure 3. SAS connectors 4.
  • Page 25  Figure 7. Rear Panel of the Rack Mount Tape Drive 1. Power connector 2. Fan enclosure 3. SAS connectors 4. Ethernet - not iSCSI - for transferring firmware and dumps only Back to Contents Page...

  • Page 26: Installing Internal Drives

    Installing the Drive — Prerequisites The Dell PowerVault tape drive is a 6 Gb SAS device with a burst transfer rate of 600 MB per second. It is recommended that you use a dedicated SAS host bus adapter for this tape drive.
  • Page 27 1. Air Intake Area Step 2 — Removing Power from the System 1. Power-off the system. 2. Disconnect the power cord from both the electrical outlet and the system. Step 3 — Preparing the Mounting Bay in Your System CAUTION: To avoid personal injury or damage to the system or tape drive, ensure that the system power cord is disconnected before you install the drive.
  • Page 28 Step 4 — Attaching Mounting Hardware If your system requires special rails or other hardware to install the tape drive, mount them on the tape drive in this step. If your system does not require special mounting hardware, proceed to step 5. Step 5 —...
  • Page 29 Figure 8. Mounting Holes on Tape Drive 1. M-3 mounting screw holes Do not secure the drive with screws at this point because you may have to move the drive to get the cables in place. Step 6 — Attaching SAS Cable Attach the system SAS cable to the drive SAS connector, as shown in Figure 9, number 1.

  • Page 30: Installing External And Rack Mount Drives

     Figure 9. Attach SAS Cable 1. SAS cable Step 7 — Securing the Drive The tape drive can now be secured to the system as shown in Figure 10. There are several ways to secure the drive. If the drive is on rails or in a sled, then push it in place.
  • Page 31 Step 2 — Connecting Power An external Dell PowerVault Tape Drive will operate using any voltage in the range 100–240 volts (50–60 Hz). No adjustment is needed. To connect your drive to the power supply, proceed as follows: 1. Plug the power cable securely into the socket on the rear panel of the drive.

  • Page 32: Loading Device Drivers

    1. Ensure that you are logged on to the host server or workstation with Administrator privileges. 2. Insert the Dell PowerVault Documentation and Drivers CD into the CD/DVD drive on the host system. 3. Double-click My Computer and navigate to the CD/DVD drive where you inserted the Dell PowerVault CD.

  • Page 33: Verifying Drive Operation

    5. At the password prompt, press Enter. No response is needed. 6. Type bin to set the communication mode to binary. 7. Type mget *.dmp to transfer a drive dump to the computer. If a dump already exists, the drive will show you the dump name and ask if you want to transfer it to the computer.
  • Page 34 Tape Drive User's Guide See the User's Operating Guide supplied with your Tape Backup application for more information about using the Tape Backup software. For the latest supported software versions, go to the Dell support website at support.dell.com or visit the support site of your backup software vendor.

  • Page 35: Internal Drive

    External Drive Internal Drive Rack Mount Drive NOTE: These specifications are provided by the manufacturer for information purposes only and do not constitute an extension of Dell's warranty to you. Dell's warranty is contained in the documentation for your system. General...

  • Page 36: Operating Limits

    LTO4-800 GB (native) 1600 GB (compressed, assuming 2:1 compression) LTO3-400 GB (native) 800 GB (compressed, assuming 2:1 compression) Data transfer rate (maximum) LTO5-140 MB/sec Native LTO4-120 MB/sec Native LTO3-80 MB/sec Native Burst transfer rate up to 600 MB/sec for SAS Operating Limits Temperature 10° to 38°C (50° to 100°F) ...

  • Page 37: Rack Mount Drive

    Maximum wet bulb temperature 26°C (79°F)  Maximum altitude 3048 m (10,000 ft) Nonoperating Limits (Storage or Shipping) Temperature -40° to 60°C (-40° to 140°F)  Humidity 10% to 90% relative humidity (noncondensing) Maximum wet bulb temperature 26°C (79°F)  Rack Mount Drive Physical Specifications Width 48.3 cm (19.0 in) Length 44.0 cm (17.32 in) Height...

  • Page 39: Obtaining Drivers And Firmware Upgrades

     Obtaining Drivers and Firmware Upgrades NOTICE: When updating firmware, do not power off the tape drive until the update is complete, or the firmware may be lost. For information on the latest versions of firmware, see the Dell support website at support.dell.com.

  • Page 40: Selecting A Diagnostic Or Maintenance Function

     Selecting a Diagnostic or Maintenance Function The tape drive can run diagnostics, test write and read functions, test a suspect tape cartridge, and perform other diagnostic and maintenance functions. The drive must be in maintenance mode to perform these functions. To place the drive in maintenance mode and select a diagnostic or maintenance function, see Table NOTE: The host interface on this tape drive is Serial Attached SCSI (SAS).
  • Page 41 5. Refer to "Descriptions and Corrective Actions " to determine the meaning of the code and the action to take. 6. Press the eject button to view the next error code. (The codes are ordered; the most recent is presented first and the oldest (tenth) is presented last.) 7.
  • Page 42 Causes the tape drive to perform the Head Resistance Measurements test and a Write/Read test (on the center of the tape). The drive runs these tests to ensure that the tape drive's head and tape-carriage mechanics are working correctly. The tape drive takes approximately 10 minutes to run the test. 1.

  • Page 43: General Guidelines

    Function Code P or U — RESERVED (Service Function)  General Guidelines If you encounter problems when running the Dell PowerVault Tape Drive, refer to Table 4 for common problems. If the problem is not identified, refer to "Methods of Receiving Errors and Messages."...

  • Page 44: Descriptions And Corrective Actions

    1. Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you power-off the tape drive or place it in maintenance mode. 2. If the problem persists, download the latest firmware and retry the operation; if new firmware is not available, contact Dell technical support.

  • Page 45: Fixing Sas Connectivity Problems

    Tape drive hardware problem. The tape drive determined that a problem occurred that degraded the operation of the tape drive, but it did not restrict continued use. If the problem persists, contact Dell technical support. The drive is usable, though the single-character display continues to indicate an error and the fault LED flashes amber.

  • Page 46: Removing An Internal Sas Tape Drive

    Mechanism" section and Function Code 1 in "Selecting a Diagnostic or Maintenance Function"). 3. If the tape drive diagnostics fail, contact Dell technical support. If the tape drive diagnostics run successfully, perform the operation that produced the initial media error. Removing an Internal SAS Tape Drive To remove an internal SAS tape drive from the system, perform the following steps: 1.

  • Page 47: Tapealert Flags

    TapeAlert Flags Table 7 lists the TapeAlert flags that are supported by the Dell PowerVault Tape Drive.  Table 7. TapeAlert Flags and Descriptions TapeAlert Flags Supported by the Tape Drive Flag Flag Parameter Flag Description Action Required Number (in hex)

  • Page 48: Recovering A Tape Cartridge

    Drive voltage approaching the specified voltage limits or See error code 2 in "Descriptions and Corrective Actions." are outside the voltage limits (see "Specifications"). Set when the drive detects a failure that Diagnostics requires diagnostics to isolate the See error code 6 in "Descriptions and Corrective Actions."...
  • Page 49 2. To eject the cartridge, push the eject button one more time. If the tape cartridge still will not eject, contact trained service personnel for assistance. NOTICE: If you are not a trained service person, do not attempt to open the drive for repairs as this will void your warranty. Back to Contents Page...

  • Page 50: Operating The Drive

    Back to Contents Page Using the Tape Drive: Dell PowerVault Tape Drive User's Guide Operating the Drive Loading, Unloading and Write-Protecting Cartridges Caring for Tape Cartridges Cleaning the Tape Mechanism  Operating the Drive Turn on the external drive by pushing the power on/off button on the front panel (Figure 12). Turn on the rack mount drive by pushing the power on/off button on the front panel (Figure 13).The tape drive runs its Power-On Self-Test (POST).
  • Page 51 Resetting the Drive You can reset the drive without powering off the drive and system. This may be necessary if the drive stops responding. To do this, press and hold the eject button on the front panel of the tape drive for 10 seconds (Figure 13). The drive forces a dump of vital technical data to drive memory and overwrites the existing dump.
  • Page 52 The Dell PowerVault Tape Drive is compatible with the cartridges of its predecessors. Below is a description of the functions that are supported on the different compatible media types: Power Vault Power Vault Power Vault Data Capacity Generation Generation Generation...

  • Page 53: Loading A Tape Cartridge

    Figure 14 shows the LTO Ultrium Data Cartridge and its components.  Figure 14. LTO Ultrium Data Cartridge 1. LTO cartridge memory 2. Label area 3. Write-protect switch 4. Insertion guide 5. Cartridge door 6. Leader pin Loading a Tape Cartridge 1.

  • Page 54: Unloading A Tape Cartridge

     Figure 15. Loading 1. Write-Protect Switch Unloading a Tape Cartridge 1. Ensure that the tape drive is powered on. (The ready/activity LED is solid green.) 2. Press the eject button (see number 1 in Figure 13). The drive rewinds the tape and ejects the cartridge. The ready/activity LED flashes green while the tape rewinds, then goes out before the cartridge ejects.

  • Page 55: Caring For Tape Cartridges

     Figure 16. Setting the Write-Protect Switch 1. Write-Protect Switch To set the switch, slide it left or right to the desired position. NOTICE: Always set the write protection tab prior to loading the cartridge into the drive. Sliding the tab after loading will cause unpredictable results and could result in drive errors or backup failure.

  • Page 56: Ensure Proper Packaging

    Cleaning the Tape Mechanism Dell PowerVault drives have been developed to have a minimal cleaning requirement. The tape drive will display a C on the single-character display and the fault LED will flash amber when the drive needs cleaning. Only insert a cleaning cartridge into the tape drive when the C is displayed.

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