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Panasonic S-ICX Technical Manual

Section 700 feature operation
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Panasonic
Integrated Voice & Data Solutions
Technical Manual
(Supports S-ICX Version 5.0)
Before attempting to operate the S-ICX, please read these
instructions completely.
Section 700
Feature
Operation
S-ICX Version 5.0
Issued October 2000

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Summary of Contents for Panasonic S-ICX

  • Page 1 Panasonic Integrated Voice & Data Solutions Section 700 Technical Manual Feature (Supports S-ICX Version 5.0) Operation Before attempting to operate the S-ICX, please read these S-ICX Version 5.0 instructions completely. Issued October 2000...
  • Page 2 The information contained in this document is subject to change without notice and should not be construed as a commitment by the Matsushita Communication Industrial Co. Ltd. (MCI). MCI reserves the right, without notice, to make changes to equipment design as advances in engineer- ing and manufacturing methods warrant.

  • Page 3: Table Of Contents

    Flexible Slot ............42 S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 4 Trunk Interface - ISDN-PRI ..........63 S-ICX (International) issued October 2000...
  • Page 5 Set Walking TRS (Call Barring) Codes....... . . 111 S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 6 Flexible Function Keys ..........158 S-ICX (International) issued October 2000...
  • Page 7 Zip Mode ............210 S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 8 Room Monitoring ..........247 viii S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 9 Flash Send ............289 S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 10 Index..........315 S-ICX (International) issued October 2000...

  • Page 11: Chapter 1. About This Manual

    SBS/A-Series (UK only) and VB-9/A- Features Series (TW only) telephones. See Appendix A for a list of differences between ICX key telephone fea- tures and those avaibable on the SBS/VB-9, A- Series telephones. * See Appendix B S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 12 Management Information System MOH Music On Hold PNPDNPhantom Non-Primary Directory Number Primary Rate Interface Personal Speed Dial Single Line Telephone SMDR Station Message Detail Recorder Service Provider Interface System Speed Dial Toll Restriction Service S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 13: Chapter 2. List Of Features

    Chapter 2. List of Features This chapter contains the following tables which list the features available with the System: Table Page System Features Maintenance Features Extension Features S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 14 Hunting Groups Internal Hold Tone MCO Tenant Group Memory Backup Music-on-Hold Name Assignments Network Facilities Non-Blocking Architecture Power On Maintenance Programming Devices QSIG ISDN Lines Ringing Modes System Speed Dial TRS (Call Barring) Override S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 15: Topic

    Set Special Day Mode Set System Date/Time/Day Set System Speed Dial Index Set System Speed Dial Names Set System Speed Dial Numbers Set Text Message Replies Set Verified Account Codes Set Walking TRS (Call Barring) Codes S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 16 Flexible Function Keys Handsfree Answerback Handsfree Operation Headset Operation Hot Dial Pad Hot Line Intercom Calling Last Number Redial Line Appearances Message Key Message Waiting/Callback Mute Function Offhook Monitor Offhook Signalling Offhook Voice Announce S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 17 Silent Monitor Speed Dialling Station Lockout Step Call (Reset Call) Timed Reminder Call Trunk Access Trunk Queuing Universal Night Answer to Page Voice Recognition Volume Control Walking TRS (Call Barring) Class of Service Zip Mode S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 18 Chapter 2. List of Features Section 700 - Operation This page intentionally left blank. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 19: Chapter 3. System Features

    Daylight Saving Time Day/Night System Mode Manual Day/Night Mode Automatic Day/Night Mode Digital Pad Direct Inward System Access Distinctive Ringing Doorphone Doorphone Sensor Extension Interface Digital Telephones Analog Device Capability DP/DTMF SLTs ISDN/BRI S-Point Interface S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 20 Ringing Modes Day 1/ Day 2/Night Ringing Day 1/ Day 2/Night Delayed Ringing DDI (DID) Day/Night Ringing DDI (DID) Day/Night Busy/Delayed Ringing Busy Lamp Field Ringing Busy Lamp Field Delayed Ringing Slide Ringing Alarm Ringing S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 21 Voice Mail Integration (Third Party) Answer Supervision for Voice Mail Call Forward ID Code for Voice Mail CLI/DDI Voice Mail ID Code Disconnect Signal High Priority Message Waiting Message Key ID Code Voice Mail Transfer Key S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 22: Aec Disconnect

    If all members are busy for the duration of the busy queuing timer, the call can be forwarded to another hunt group or another extension. • Attendant groups support the following call types: • CLI (Called Line Identification) / Direct Dial Inward (DDI) • Direct Inward System Access (DISA) • Extension calls S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 23: Automatic Call Distributor

    Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0) • Zip Tone, which automatically answers calls when an agent is using the Headset mode • Wrap Mode which allows an agent to complete any paperwork before becoming available to take another call. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 24: Automatic Route Selection

    Dual Tone Multifrequency (DTMF) conversion, itemized code (extension number) and an authorization code. (Itemized code and authorization are not used in some areas.) • Up to 8 authorization codes are available. Hardware Requirements • Considerations • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 25: Automatic Trunk To Trunk Transfer

    When backup batteries are installed, the System will continue to operate in the event of a power failure. If using Battery Backup, backup batteries must be installed in each CCU. A fully loaded System will operate at least 15 minutes for the S-ICX . Hardware Requirements •...

  • Page 26: Call Progress Tones

    LCD displays the extension name or number. Hardware Requirements • ISDN (PRI = VB-44540UK, BRI = VB-44530UK). Related Programming • FF2-0: Caller ID • FF2-0: Caller ID Ring Control • FF3-0: Call Duration Display S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 27: Caller Id Alpha Tagging

    The system may be set to display Caller ID in one of two priorities as follows: Priority Choice 1 • CID name (future feature) • Alpha tagging if matched • DDI name Priority Choice 2 • DDI name • CID name (future feature) S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 28: Centrex/Pbx Compatibility

    Tie/Trunk COS allows or restricts access to various features. Each trunk is assigned to one of 16 trunk classes of service (00-15). The following table shows the features that can be enabled/disabled for each trunk COS. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 29: Class Of Service - Ext/Ext Restriction

    The following table shows the features that can be enabled/disabled for each Extension COS. Table 5. Extension COS Class of Service Features Number Feature Intercom Call Type (Tone/Voice) Onhook Transfer at Ringback (Allow/Restrict) Onhook Transfer at Talk (Allow/Restrict) S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 30 Callback Request Receive (Allow/Restrict) Trunk Queuing (Allow/Restrict) Manual DND Override Send (Allow/Restrict) Forced DND Override (Allow/Restrict) 8-Party Conference (Allow/Restrict) Voice Call Send (Allow/Restrict) Voice Call Receive (Allow/Restrict) Dial Tone Stop (Allow/Restrict) Dial Tone Pre-Pause Check (Check/No check) S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 31: Class Of Service - Trunk To Trunk Restriction

    Class of Service - Trunk to Trunk Restriction Trunk to Trunk COS allows or restricts call transfers from one trunk to another trunk based on the originating and receiving trunk COS. Hardware Requirements • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 32: Class Of Service - Extension (Station) Timers

    If you are using a line for data (modem connections, etc.), Data Security makes it possible to prevent interruptions. Data Security can be implemented for either all phone use or outside line use. Hardware Requirements • Considerations • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 33: Daylight Saving Time (Summer Time)

    CPC Version 4.5 and higher Description The Daylight Saving Time feature allows you to program the S-ICX so that it automatically adjusts the system’s internal timeclock forward or back on specific days of the year. This time change is then reflected on the phone’s display (Key Telephone only).

  • Page 34: Manual Day/Night Mode

    Intercom dial tone ON/OFF LED lights 2. Enter 761 (UK/HK) or 761# (Tai- wan, Malaysia, Indonesia) for the Day 2 Feature code. 3. Press the ON/OFF key ON/OFF LED goes off Green LED lights S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 35 Intercom dial tone ON/OFF LED lights 2. Enter 762 (UK/HK) or 762# (Tai- wan, Malaysia, Indonesia) for the Night 1 Feature code. 3. Press the ON/OFF key ON/OFF LED goes off Red Night LED lights S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 36: Automatic Day/Night Mode

    Week Mode” on page 81. Hardware Requirements • Considerations • You can only set Automatic Day/Night modes on a system-wide basis. If tenant groups require separate Day/Night modes, you must set these modes manually. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 37: Digital Pad

    1. From an outside location, enter the DISA trunk number. DISA dial tone 2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits). Otherwise, proceed to step 3. 3. Dial the extension number. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 38: Distinctive Ringing

    The doorphone allows visitors to announce their presence from the office door, etc. When the button on the doorphone is pressed, one or more phones ring in the System. When answered, a two way conversation is made between the doorphone and the answering phone. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 39: Doorphone Sensor

    The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; however, they can be purchased separately from an electronics dealer.

  • Page 40: Digital Telephones

    Chapter 3. System Features Section 700 - Operation Digital Telephones The S-ICX supports a variety of Panasonic proprietary Digital Key Telephones. These models include: Interface Card Type VB-44660 APEC/8 Åñ VB-44660 APEC/8 Åñ VB-44610 DEC/8 VB-44612 DEC/16 VB-44613 DEC/24 Model of Telephones connected...

  • Page 41: Isdn/Pri S-Point Interface

    Feature access codes can be used when replacing another PBX system with an S-ICX system. Rather than learning the new access codes, the System feature access codes can be changed to match the old system.

  • Page 42: Flexible Slot

    Chapter 3. System Features Section 700 - Operation Flexible Slot Description The CCU in the S-ICX system contains 5 free slots. These slots can be used for trunk cards, extension cards, or certain option cards. Hardware Requirements • Considerations •...

  • Page 43: Switch Back Hunt Group

    The pilot number for a hunt group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]). • Hunt groups support the following call types: • CLI (Called Line Identification) / Direct Dial Inward (DDI) • Direct Inward System Access (DISA) S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 44: Internal Hold Tone

    9, the second by entering 81, etc. The number of MCO tenant groups available depends on the number of ports in the system as follows: • S-ICX: 1 to 12 MCO tenant groups Hardware Requirements •...

  • Page 45: Memory Backup

    Important: A license may be required from the Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. S-ICX-50-700...

  • Page 46: Name Assignments

    • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 47.) • If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 48.) S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 47 Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 48 M N O P Q R S T U V W X Y Z . , ’ - To enter D: a. Press the first one-touch key from the left on the bottom row. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 49 Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 50: Speed Dial Name Assignments

    PSD name. Note: Press the FL/R key to clear the entire entry. 9. Press the HOLD key when finished. Next PSD bin number displays 10. To enter another speed dial name repeat steps 5-9. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 51: Hardware Requirements

    12. To enter another speed dial name, press the CONF key and repeat steps 5-11. NAME displays Hardware Requirements • Considerations • PSD names can contain a maximum of 7 characters. SSD names can contain a maximum of 16 characters. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 52: Network Facilities

    Network Call Transfer allows a call at an extension to be transferred to another extension in the network. Network Centralized Attendant Network Centralized Attendant allows callers from one node to dial the operator in another node by dialing 0. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 53: Network Centralized Voice Mail

    System network routes the call automatically. Network Flash Transfer When three or more systems are networked together with an S-ICX as the tandem, Network Flash Transfer determines where a call is held when Network Hold is pressed.

  • Page 54: Network Transfer Recall

    The System therefore continues to operate without interruption for most maintenance functions. A limited number of items such as the replacement of some common control circuit cards requires the system to be powered down. Hardware Requirements • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 55: Programming Devices

    Internationally, it is also called Private Signaling System No. 1 (PSS1). QSIG, developed in the late 1980’s and still in the process of global standardization, provides the ability to efficiently interconnect the remote ISDN PBX sites of large organization. In addition to S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 56: Ringing Modes

    For instance, during lunch, calls can be directed to an alternative position. Calls can be directed specific night locations when the system is set to Night mode. For more information on Day Ringing, see “Day/Night System Mode” on page 33. Hardware Requirements • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 57: Day 1/ Day 2/Night Delayed Ringing

    Busy/Delay Ringing destination. (See “DDI (DID) Day/Night Busy/Delayed Ringing” on page 57.) Busy Lamp Field Ringing Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to ring on those keys. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 58: Busy Lamp Field Delayed Ringing

    Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a predetermined time. This can be very useful in alerting others to pick up unanswered calls. Hardware Requirements • Considerations • If slide ringing is enabled, it will override alarm ringing. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 59: Station Message Detail Recording (Call Logging)

    Logging data condition code will be t to indicate that the call was an Incoming Transfer call. (A transferred call’s condition code takes precedence over the type of call - DDI Incoming call [D].) S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 60 Incoming Ringing Time (Format #2 only) (MM=00 to 99 / SS=00 to 59) Carriage Return Line Feed Hardware Requirements • A printer or external call accounting system is required to receive Call Logging data. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 61: System Speed Dial Trs (Call Barring) Override

    TRS (Call Barring) can restrict the use of the star (*) or pound (#) digits on a TRS (Call Barring) class basis. The following calling restrictions are also available: • Forced ARS Restriction (The ARS feature controls outside calls.) Hardware Requirements • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 62: Trunk Access Groups

    • Integrated Services Digital Network (ISDN) - Basic Rate Interface (BRI) • ISDN - Primary Rate Interface (PRI) • Loop Start Each trunk type supports various features such as Delayed Ringing, Night Ringing, etc. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 63: Trunk Interface - Ddi (Not Available On Uk, Tx Or Ex Model)

    (30B + D; 2M) (23B + D; 1.5M). This unit connects to an ISDN DSU. A maximum of 1 ISDN-PRI unit may be installed in an S-ICX system with a CPC-HS. Up to 2 ISDN- PRI units may be installed in an S-ICX system with a CPC-HM.

  • Page 64: Trunk Ringing Types

    DL incoming trunk tenant group. Direct Line Ringing DL Ringing allows calls on a specific trunk to be directed to ring a specific extension, System Speed Dial (SSD) number (for redirecting calls out), and hunting group. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 65: Direct Inward System Access Ringing

    System. Once the DISA trunk is accessed, the user receives dial tone and may dial an extension. For more information on DISA, see “Direct Inward System Access” on page 37. Hardware Requirements • Considerations • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 66: Dil Delayed Incoming Ring Enhancement

    - Speed Dial - Hunt Group Number - Attendant Group Number - ERA Number Hardware Requirements • Related Programming • FF2-0-BSSC-03 (Ring Assignment) • FF2-0-BSSC-04 (Delayed Ring Assignment) • FF1-0-02-0027 (DIL Delayed Ringing Pattern) Considerations • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 67: Multiple Ringing

    FF key. Calls can then be placed on hold on the virtual port FF key. Any extension that is assigned the same virtual port FF key can then pick up the held call. This can be used like a system park feature. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 68: Voice Mail Integration (Third Party)

    As a result, waiting for the ringback to stop often delays connection times for calls from Voice Mail to extensions. By sending an answer signal, this feature provides quicker response time between the S-ICX and the Voice Mail system.

  • Page 69: Cli/Ddi Voice Mail Id Code

    The suffix may be up to eight digits including 0-9, *, # and pause (REDIAL). Hardware Requirements • Considerations • Each pause is a fixed 1 second delay. • If you do not assign a Voice Mail ID Code, the DDI digits will be sent to voice mail. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 70: Disconnect Signal

    1. Press the MSG key. Voice mail instructions 2. Follow the Voice Mail instructions for retrieving messages. 3. When finished retrieving messages, replace the handset or press the ON/OFF key. Hardware Requirements • Considerations • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 71: Voice Mail Transfer Key

    Prior to Version 5.0, the VM/TRF key could not be used to transfer a call into Voice Mail on another networked ICX or S-ICX system. Beginning with Version 5.0, the user can press the VM/TRF key to send a call across a node to another networked ICX or S-ICX system.
  • Page 72 • If the VM/TRF key stores a number other than a voice mail extension number, the system does not send DSS/BLF information or the extension number that is dialled after pressing VM/TRF. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 73: Chapter 4. User Maintenance

    The telephone system dealer is not required to make these changes. These items include settings for: • Absence Messages • CID Logging Ext • Call Forward ID Code • Date and Time - including date, time, and day of week • Extension name • Message Key ID Code S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 74 • System Speed Dial (SSD) Assignment - including SSD number and name • Text Message Replies • TRF of CFID • Verified Account Code • Walking Toll Restriction Service (TRS) (Call Barring) Code S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 75: About User Programming

    1. At a telephone with a COS that allows user login, press the ON/OFF key. 2. Press the PROG key. 3. Press the * key twice (* *). 4. Press the CONF key. User MAINT displays S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 76: Set Absence Messages

    9. Repeat steps 7-8 as many times as necessary to enter the desired Absence Message. Note: Press the FL/R key to clear the entire entry. 10. Press the HOLD key to store the entry. Next message number displays S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 77: Set Call Forward Busy Destination Extension

    CFWD-Busy EXT # displays 6. Dial the extension number. Enter CODE displays 7. Press the HOLD key. 8. Enter the destination extension. 9. Press the HOLD key to store the entry. Next extension number displays S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 78: Set Call Forward Id Codes For Voice Mail

    3. Press the HOLD key. 8105- C.FWD ID Code displays 4. Press the HOLD key. CF ID-EXT Number displays 5. Dial the extension number. CF-ID EXT XXX displays (where 6. Press the HOLD key. XXX = extension number) S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 79: Set Call Forward No Answer Destination Extension

    (See “To enter User Maintenance mode:” on User MAINT displays page 75.) 2. At the 81 level, enter 09. 8109- 3. Press the HOLD key. TRF of CFWD displays 4. Enter 1. 5. Press the HOLD key. CFWD-NoANS Ext displays S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 80: Set Caller Id Logging Extensions

    Set Caller ID Logging Extensions Description You can assign Caller ID Call Logging to extensions. The system is limited to 20 call logging extensions per cabinet as follows: Total Number of Number of Cabinets Call Log Extensions S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 81: Set Day Of Week Mode

    36.) The System allows you to specify up to 3 mode patterns. This menu item determines which pattern to follow for a given week day in the month (i.e., first Monday, second Monday, etc.). S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 82 D of Week PTN displays 12. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 83: Set Exception Day Mode

    (See “To enter User Maintenance mode:” on User MAINT displays page 75.) 2. At the 81 level, enter 07. 8107- 3. Press the HOLD key. System Mode displays 4. Enter 2. 5. Press the HOLD key. Mode Except Day displays S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 84 204=Start - Exception Day 3 205=End - “ “ 206=Start - Exception Day 4 207=End - “ “ 208=Start - Exception Day 5 209=End - “ “ 210=Start - Exception Day 6 211=End - “ “ S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 85: Set Extension Names

    • See Example 1. Large-Display Phone on page 91. • See Example 2. Small-Display Phone on page 92. Notes: • Press the * key to erase a single entry. • Press the # key to enter a space. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 86: Set Message Key Id Code

    (See “To enter User Maintenance mode:” on User MAINT displays page 75.) 2. At the 81 level, enter 06. 8106- 3. Press the HOLD key. MSG Key ID Code displays 4. Press the HOLD key. MSGID-EXT Number displays S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 87: Set Mode Schedule

    You can set the System to automatically enter None, Day 1, Day 2, Night, Night (1), or Night (2) modes based upon mode patterns. You can define up to 3 patterns with up to 5 modes for each day. (This menu allows the setting of the patterns.) Operation S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 88 Mode Schedule displays 13. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 89: Set Personal Speed Dial Names

    For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 187 for a Digital Key Telephone, “Personal Speed Dial” on page 249 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial” on page 298 for a Single Line Telephone (SLT). S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 90 15. To set additional PSD names, press the volume up and Desired PSD bin number displays down key or press the HOLD key to move to the desired PSD. 16. Repeat steps 11-15 until all PSD names are entered. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 91 Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 92 M N O P Q R S T U V W X Y Z . , ’ - To enter D: a. Press the first one-touch key from the left on the bottom row. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 93 Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 94: Set Personal Speed Dial Numbers

    14. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 95: Set Send Text Messages

    • See Example 1. Large-Display Phone on page 91. • See Example 2. Small-Display Phone on page 92. Notes: • Press the * key to erase a single entry. • Press the # key to enter a space. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 96: Set Special Day Mode

    1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 75.) 2. At the 81 level, enter 07. 8107- 3. Press the HOLD key. System Mode displays 4. Enter 1. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 97 Mode Special Day displays 16. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 98 4=Night (1) 5=Night (2) Date 1033 Special Day 4 (MMDD) Start Time 1034 1036 1038 1040 1042 (HHMM) Mode (0-5): 1035 1037 1039 1041 1043 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 99 4=Night (1) 5=Night (2) Date 1077 Special Day 8 (MMDD) Start Time 1078 1080 1082 1084 1086 (HHMM) Mode (0-5): 1079 1081 1083 1085 1087 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 100 4=Night (1) 5=Night (2) Date 1121 Special Day 12 (MMDD) Start Time 1122 1124 1126 1128 1130 (HHMM) Mode (0-5): 1123 1125 1127 1129 1131 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 101 4=Night (1) 5=Night (2) Date 1165 Special Day 16 (MMDD) Start Time 1166 1168 1170 1172 1174 (HHMM) Mode (0-5): 1167 1169 1171 1173 1175 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 102 Date 1209 Special Day 20 (MMDD) Start Time 1210 1212 1214 1216 1218 (HHMM) Mode (0-5): 1211 1213 1215 1217 1219 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) Hardware Requirements • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 103: Set System Date/Time/Day

    9. Press the HOLD key to store the entry. 10. To return to the top menu level (81), press the PROG key. OR... User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF key. ON/OFF LED goes off S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 104: Set System Speed Dial Index

    (See Example 1 on page 91.) • If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 92.) FL/R Note: Press the key to clear any existing data. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 105: Set System Speed Dial Names

    For a description of System Speed Dial (SSD), see “System Speed Dial” on page 189 for a Digital Key Telephone, “System Speed Dial” on page 251 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 299 for a Single Line Telephone (SLT). Operation S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 106 15. Press the MEMORY key to exit the entry mode. 16. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 107: Set System Speed Dial Numbers

    11. Repeat steps 8-10 until all SSDs are entered. 12. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 108: Set Text Message Replies

    (See Example 1 on page 91.) • If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 92.) Note: Press the FL/R key to clear any existing data. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 109: Set Verified Account Codes

    Service (COS) can be used with each code. You can then enter your code on someone else’s phone to bypass the TRS (Call Barring) restrictions on that phone. (The TRS (Call Barring) assigned to the Verified Account code will override the phone’s TRS.) Operation S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 110 14. Press the MEMORY key to exit the entry mode 15. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 111: Set Walking Trs (Call Barring) Codes

    12. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • Considerations • S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 112 Chapter 4. User Maintenance Section 700 - Operation This page intentionally left blank. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 113: Chapter 5. Key Telephone Features

    Extension Group Pickup Extension Direct Pickup Trunk Group Pickup Trunk Direct Pickup Call Transfer Supervised Transfer Unsupervised Transfer Camping a Call Onto a Busy Extension Caller ID Call Log Camp-on (Call Waiting) Conference Calls Directory Numbers S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 114 Mute Function Offhook Monitor Offhook Signalling Offhook Voice Announce One-Touch Keys Onhook Dialling Paging Meet-Me Answer Ringing Line Preference Room Monitoring Silent Monitor Speed Dialling Personal Speed Dial System Speed Dial Speed Dial Linking S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 115 Trunk Key Access Direct Trunk Access MCO Line Preference MCO Trunk Access Trunk Queuing Universal Night Answer to Page Variable Mode Voice Recognition Volume Control Walking TRS (Call Barring) Class of Service Zip Mode S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 116: Key Telephone

    Section 700 - Operation Key Telephone As an example of a key telephone, Figure 2 illustrates the Panasonic model VB-44225/VB- D411LDSUK. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens.
  • Page 117 Enter MSG Code displays 2. Enter the Absence Message code (default =729 [UK/HK] or 729# [Taiwan, Malaysia, Indonesia]). ABS MSG Cleared displays 3. Press HOLD key. 4. Replace the handset or press the ON/OFF key. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 118: Account Codes

    Account Code Table. Depending on the setting, the user can enter anything from 1-4 digits or 1-10 digits. These codes can also be either forced or voluntary. You can program these codes with their own S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 119: Non-Verified Account Codes

    Stations restricted from outside call origination by TRS (Call Barring) can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS (Call Barring). After a call is made, the Call Logging record for the call will show the verified account code. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 120: Attendant Group Calls

    Forced Account Code Class (FF1 0 19 0001) Verified Account Code Based TRS Class Attendant Group Calls Description You can call the attendant group from any extension by dialling the designated attendant number. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 121: Auto Repeat Dial

    (default = 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or or 81-84). 3. Dial the phone number. • Dialled phone number displays • Busy tone 4. Press the FL/R key. System automatically redials number Hardware Requirements • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 122: Background Music

    Important: A license may be required from the Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Panasonic, its dis- tributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.

  • Page 123: Busy Override

    The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will be sent to both parties when a call is overridden. • Beginning with Version 4.5 and higher, certain extensions can be excluded from busy override based on Class of Service. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 124: Callback Request

    Intercom dial tone 2. Dial the Callback cancellation code (default = 769 [UK/HK] or 769# [Taiwan, Malaysia, Indonesia]). 3. Replace the handset . Hardware Requirements • • FF1-2-03: Dial Plan (Callback Cancel) Considerations • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 125: Call Forwarding

    SSD bin number. Note: Any outside number used for Call Forwarding must already be programmed into speed dialling. (For informa- tion, see “Speed Dialling” on page 187.) 5. Replace the handset or press the ON/OFF key. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 126: Call Forwarding - Busy

    SSD bin number. Note: Any outside number used for Call Forwarding must already be programmed into speed dialling. (For informa- tion, see “Speed Dialling” on page 187.) 5. Replace the handset or press the ON/OFF key. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 127: Call Forwarding - No Answer

    SSD bin number. Note: Any outside number used for Call Forwarding must already be programmed into speed dialling. (For informa- tion, see “Speed Dialling” on page 187.) 5. Replace the handset or press the ON/OFF key. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 128: Call Forwarding-All Calls And Do-Not-Disturb

    If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call Forward No Answer destination. • You can cancel both Call Forwarding-All Calls and DND by entering 7 * *. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 129: Call Hold

    To retrieve a call placed on System Hold from an extension other than the one that put it there: Action Result 1. Press the line key that is flashing red. CO XXX displays (where XXX = outside line number) S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 130: Floating Hold

    XXX = outside line number) OR... (A) Enter the Floating Hold Answer feature access code (default = *9). (B) Enter the Floating Hold orbit number 01-96 (CPC-HS/ HM) or 01-09 (CPC-HS/HM) (See considerations below.) S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 131: Exclusive Hold

    Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key. Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 132: Call Park

    Trunk, Extension, and Network calls may be parked. There are two ways for an extension to park a call on the S-ICX. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialling the park answer code plus the parking extension number.
  • Page 133 Call Park functions can be assigned to FF keys (see “Flexible Function Keys” on page 158). • No more than one Call Park Answer key may be assigned to a single telephone. • A Call Park Answer key may not be assigned to the EM/24 or DSS/72 console. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 134: Call Pickup

    Specified Group Pickup: You can pick up a call ringing to an extension in another extension group. Operation To use Extension Group Pickup - All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 135: Extension Direct Pickup

    Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialling the number of the ringing extension. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 136: Trunk Group Pickup

    3. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Considerations • Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 137: Call Transfer

    To supervise the transfer of a call to another extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 138: Unsupervised Transfer

    3. Complete the transfer: • If On-Hook transfer is enabled for your Extension COS, replace the handset or press the ON/OFF key. • If On-Hook is disabled, press the PROG key (or RELEASE key if using DSS/72). S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 139: Camping A Call Onto A Busy Extension

    • Beginning with Version 5.0, a Transfer Recall (only on non-appearing calls) may be answered on another extension using the Call Pickup feature. However, an incoming Transfer Recall cannot be picked up during conversation. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 140: Caller Id Call Log

    Each Call Log entry includes the following call information: • Calling number • Time and date • Whether the call was answered • How the call was routed. The most recent entries are stored first in the Call Log. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 141: Call Log Operation On A Small Display Key Telephone

    (usually “1” in USA only), and dial the displayed caller ID number. OR... Press the right EXEC key (soft key) to access Access MCO 1 (dial 9 [UK/HK] or 0 ]Taiwan, Indonesia, Malay- sia]), and dial the caller ID number. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 142: Call Log Operation On A Large Display Key Telephone

    * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4. Exit the Call Log by going on hook or by pressing the ON/ OFF key. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 143 To store the Call Log number in a personal speed dial: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Enter the Call Log feature code (default = CONF 96). Phone enters call log mode. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 144: Camp-On (Call Waiting)

    Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming. (See “Set Text Message Replies” on page 108 for more information on setting Send Text Messages). S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 145 3. Remain on the line until the called party answers. To use Manual Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 146 139. • Manual camp-on to a busy extension will not Call Forward/No Answer. • Automatic camp-on to a busy extension will Call Forward/No Answer. • Calls transfered to a busy extension will Call Forward. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 147: Conference Calls

    4. Press the CONF key when your call is answered. CNF1:CO XXX or EXT XXX and CNF2:CO YYY or EXT YYY displays (where XXX = first party and YYY = sec- ond party) 5. To add additional parties, repeat steps 1-4 S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 148 • When three parties are conferenced, a built-in 3-party conference circuit is used. If no 3-party conference circuit is available, a conference cannot be established. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 149: Directory Numbers

    In Version 4.5 and higher, directory numbers may be assigned to stations that are not installed, provided the cabinet is installed. However, once the directory numbers have been assigned to a particular slot, that slot is no longer available. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 150 To receive a call to a Directory Number (PDN or NPDN): Action Result 1. If ringing, go off-hook or press the green blinking PDN or The PDN or NPDN key lights. NPDN key. If not ringing, press the red blinking PDN or NPDN key. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 151 2. Enter the Direct Call to PDN access code (default =766 [UK/HK] or 766# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number. Dialed number displays 4. If desired, wait until the PDN Extension answers and intro- duce the call. 5. Hang up. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 152: Display Information

    Key telephones with a Liquid Crystal Display (LCD) reflect the following information: • Day and time (in 12 or 24 hour format) • Callback requests from other extensions • Caller ID information • Extension number • Extension calling party name S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 153: Large-Display Phone

    • PSD speed dial numbers must be programmed before they will appear in the speed dial directory. For information on programming speed dial numbers, see “Speed Dialling” on page 187. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 154: Small-Display Phone

    Directory mode. • Speed dial numbers must be programmed before they will appear in the speed dial directory. For information on programming speed dial numbers, see “Speed Dialling” on page 187. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 155: Changing The Display Contrast

    2. Enter the DND Set/Cancel code (default = 720 [UK/HK] or • DND/CD LED light goes off 720# [Taiwan, Malaysia, Indonesia]). • DND Cleared displays 3. Replace the handset or press the ON/OFF key. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 156: Dp To Dtmf Signal Conversion

    The System can automatically change DP to DTMF tones based on the incoming and outgoing timers. Operation To switch from DP to DTMF dialling: Action Result 1. Press the * key or the # key. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 157: Dss/72 Console

    Call Forwarding or Do-Not-Disturb (DND) are activated. For additional information, see “Flexible Function Keys” on page 158. Hardware Requirements • EM/24 console (VB-D631UK [UK] or VB-44320 [HK, Taiwan, Malaysia, Indonesia]) Considerations • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 158: Flash

    To assign Fixed Feature codes to an FF key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. F displays 3. Press the FF key to be programmed. Enter Function# displays S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 159 1. Lift the handset or press the ON/OFF key. Intercom dial tone C displays 2. Press the CONF key. 3. Press the FF key to be checked. Programmed data displays 4. Replace the handset or press the ON/OFF key. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 160 Code + (additional digits to Feature Description (if not listed, must use Fixed Feature Code) program into key) Trunk Key # + (Trunk 1-96) 1 + (Auto-Select Pattern 1-5; MCO Key MCO-Incoming Trk Grp 00-99) S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 161 Γ05 Γ41 Priority Message-Waiting: Send Γ06 Γ49 Priority Message-Waiting: Cancel Γ07 Γ5 Message-Waiting: Cancel Γ08 Γ6 Message-Waiting: Callback 721 (UK/HK) or 721# (TMIT) + Call Forward (All): Set 70 + (Extension 0-9999) (Extension 0-9999) S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 162 Γ29 + (Page Group No.) Paging # + (Zone No.) Γ30 Meet-Me Answer Γ31 Call Pickup Group-All Calls 701 (UK/HK) or 701# (TMI) Γ32 Call Pickup Group-Trunk Calls Only 702 (UK/HK) or 702# (TMI) S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 163 Variable Mode Call Logging Confirmation Mode Γ62 Start Γ63 Station Call Park Hold/Answer Γ64 Station Call Park Hold 771 (UK/HK) or 771# (TMI) Station Call Park Answer (Own Ext.) Γ65 772 (UK/HK) or 772# (TMI) S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 164 Message and Voice Mail Key 76 + (Ext. No. 0-9999) Silent Monitor Key 77 + (Ext. No. 0-9999) Call Record Key 78 + (Ext. No. 0-9999) Γ#05 Room Monitoring Set Key Γ#06 Room Monitoring Initiate Key S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 165: Handsfree Answerback

    Handsfree Operation allows you to use all available System features without lifting the handset. Any speakerphone can be operated handsfree. Operation To initiate Handsfree Operation: Action Result 1. Press the ON/OFF key. Phone is offhook with access to full range of calling features S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 166: Headset Operation

    The Hot Dial Pad allows the user to initiate a call without going offhook. Extensions with the Hot Dial Pad enabled can initiate calls by pressing any of the numeric keys (0-9). The “*” and “#” keys are not hot. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 167: Hot Line

    1. Lift the handset or press the ON/OFF key. Automatically connected to pre-assigned extension or speed dial number Hardware Requirements • Considerations • Intercom Calling Description The System provides two methods of intercom calling: S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 168: Last Number Redial

    Both the called and calling parties must belong to an Extension COS that allows Voice Calling. Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialled by pressing the FL/R key. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 169: Line Appearances

    When extension A is in use, the LED of the DSS/BLF key on extension B lights red. If one extension has the Call Forwarding or Do-Not-Disturb (DND) feature activated, the DSS/BLF key lights green. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 170 To make an intercom call using the DSS/BLF key: Action Result 1. Press the flashing DSS/BLF key. To pick up a call on a DSS/BLF key: Action Result 1. Go off-hook or press the flashing DSS/BLF key. Hardware Requirements • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 171: Dil Appearances

    MCO Access Code (usually 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84 by default). Operation Operation Action To originate a trunk call Press an idle MCO key. The key blinks (green) as the call is made. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 172: Message Key

    Priority Message Wait Callback (One-Touch Voice Mail Access): You can press the MSG FF key to automatically access your voice mailbox. The phone will dial your voice mailbox and send access codes (if programmed) for retrieving new messages. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 173: Message Waiting/Callback

    If you try to call an extension that is busy or does not answer, you can leave a message wait indication at that extension, requesting a return call. Operation To leave a message waiting indication: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 174 Note: Message waiting/callback messages may also be cancelled by either the originator or the receiver by calling the other party. Hardware Requirements • Considerations • The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail Integration (Third Party)” on page 68. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 175: Mute Function

    The other party can only hear what is transmitted through your handset however, because audio is not transmitted through your microphone. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 176: Offhook Signalling

    The trunk call type may be multiple ring, direct, BLF Ring, or camp-on. • The System does not send the offhook signal under the following conditions: • During a conference call • During an OHVA or Busy override S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 177: Offhook Voice Announce

    Will Call Back User Defined Transfer User Defined Unavailable User Defined Operation To make an OHVA : Action Result 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. Busy signal S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 178 1. Press the MSG FF key. 2. Enter the Reply Text Message number (1-9, 0). See Table 19 The text message reply appears on the on page 177 for the text message replies.) camped on telephone display. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 179: One-Touch Keys

    2. Press the PROG key. 3. Press the one-touch key to be programmed. 4. Dial the phone number to be stored. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 180 4. If the System is set for MCO Code level, press the following keys MEMORY * #. Otherwise, proceed to step 5. 5. Enter the desired feature code or extension number. 6. Press the HOLD key. 7. Replace the handset or press the ON/OFF key. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 181: Onhook Dialling

    Onhook Dialling is a standard feature for key telephones where you can dial onhook using the dialpad, one-touch keys, or FF keys. Operation To dial onhook: Action Result 1. Press the ON/OFF key. Intercom dial tone 2. Dial the phone number. Hardware Requirements • Considerations • Paging Description S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 182: Meet-Me Answer

    (0 to 255 seconds). If this feature is set and the timeout period has elapsed, the page originator’s handset will emit a Fast Busy Tone and the words “Paging Time Out” will be displayed on the originating telephone’s display. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 183: Ringing Line Preference

    The handset must be off-hook to activate the extension has an LCD display, a confir- Room Monitor feature. mation message will also be shown.) Press an FF key assigned with the monitored access code S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 184 • Message Waiting On/Off • Cancellation of DND and Call Forwarding by another extension • Busy Transfer • DIL Incoming Call (Queuing) Services NOT available to either the monitored or monitoring extension when this feature is active: S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 185: Silent Monitor

    The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACD supervisor can initiate a three-way call by barging into the call. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 186 Display telephones can initiate Silent Monitoring. SLTs cannot initiate Silent Monitoring. • Display telephones and SLTs can be monitored. • A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 187: Speed Dialling

    To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 188 Storing a new number erases any previously stored data. • If the called party’s number and name are stored in the PSD code, that information appears on the display when you use the speed dial code. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 189: System Speed Dial

    You can store frequently called numbers using the SSD feature. Either 80 or 800 SSD numbers can be programmed, depending on how the System is configured. In an 80 SSD-number system, the SSD numbers are stored in bins 00-79. In 800 SSD-number systems, the SSD numbers are stored in bins 000-799. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 190 4. Enter the SSD bin number (00-79 or 000-799). Programmed data displays 5. If you want to check the next SSD number, press the HOLD key. 6. Replace the handset or press the ON/OFF key. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 191: Speed Dial Linking

    2. Lift the handset or press the ON/OFF key. 3. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710 [UK/HK] or 710# [Taiwan, Malaysia, Indonesia]). S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 192: Speed Dial Name Assignments

    If allowed in the Extension Class of Service (COS), you can also assign names to SSD numbers. (PSD names can contain a maximum of 7 characters. SSD names can contain a maximum of 16 characters.) S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 193 To set SSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 1 for the SSD Name Assignment mode. NO.=> NAME displays S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 194 12. To enter another speed dial name, press the CONF key NO.=> and repeat steps 5-11. NAME displays Example 1. Large-Display Phone To enter D: a. Press the first soft key on the top left. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 195 Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 196 Press the first one-touch key from the left on the bottom row. b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 197: Station Lockout

    Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS (Call Barring) Class. In addition, with the appropriate COS, you can set or cancel Station Lockout for other telephones. Operation S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 198 3. Enter the extension number to activate station lockout. 4. Enter the Walking TRS (Call Barring)/Station Lockout Cleared St. Lock displays security code. 5. Replace the handset or press the ON/OFF key. The telephone display returns to the nor- mal display. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 199: Step Call (Reset Call)

    To use Step Call (Reset Call) to dial another extension (after a busy extension): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial an extension. 3. When you hear a busy tone, dial the last digit of another extension. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 200: Timed Reminder Call

    1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Cancel code (default = *39). 3. Replace the handset or press the ON/OFF key. Time display disappears Hardware Requirements • Considerations S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 201: Trunk Access

    Dialled phone number displays Hardware Requirements • Considerations • Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 202: Mco Line Preference

    You can press the ON/OFF key to get intercom dial tone. MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 203: Trunk Queuing

    System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 204: Universal Night Answer To Page

    Class of Service (COS) allows UNA answer. Beginning with Version 4.5 and higher, this feature can be programmed so that incoming calls ring on both external paging speakers and at extensions with CO/MCO appearances on FF keys (Key Telephones only). S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 205: Variable Mode

    While talking in intercom mode, during trunk seizure, or during trunk talk - up to 5 functions Each extension may have customized soft key features available. The customization must be programmed by the dealer. To access the feature beside the soft key, simply press the associated soft key. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 206 OR... Press PROG + 95 + (XX) + FL/R + Flexible Feature Code (see Table 18 on page 160). (where XX is the Flexible Screen position as listed below). 3. Press the ON/OFF key S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 207: Voice Recognition

    Voice Recognition allows you to dial another extension or a speed dial number using verbal commands. You can also quickly access various telephone features by voice. Hardware Requirements • VB-D411DSVUK/VB-44224 12 Key Telephone required • VB-44101 Voice Recognition Adaptor required. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 208: Volume Control

    5. Press the ON/OFF key. Hardware Requirements • Considerations • Extension programming determines whether or not you can set separate volume levels for trunk incoming ring tone and intercom ring tone. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 209: Walking Trs (Call Barring) Class Of Service

    Before entering a new Walking TRS (Call Barring) COS code, you must first clear the existing code. • When Walking TRS (Call Barring) COS is used, Wxxxx (where xxxx is the user’s extension number) appears in Call Logging. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 210: Zip Mode

    When entering Zip mode, ZIP Mode On displays OR... When cancelling Zip mode, ZIP Mode Press the ZIP key. Off displays 3. Press the ON/OFF key. Hardware Requirements • Considerations • Call forward takes precedence over zip mode. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 211: Chapter 6. Dslt Features

    Call Park Call Pickup Extension Group Pickup Extension Direct Pickup Trunk Group Pickup Trunk Direct Pickup Call Transfer Supervised Transfer Unsupervised Transfer Camping a Call Onto a Busy Extension Camp-On (Call Waiting) Conference Calls Do-Not-Disturb S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 212 Speed Dial Linking Step Call (Reset Call) Station Lockout Timed Reminder Call Trunk Access Direct Trunk Access MCO Trunk Access Trunk Queuing Universal Night Answer to Page Walking TRS (Call Barring) Class of Service S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 213: Digital Single Line Telephone

    Any one of the following messages can be selected. Messages 5 to 9 have no default message text. All the messages can be changed through system programming. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 214 To cancel an Absence Message Action Result 1. Lift the handset . Intercom dial tone 2. Enter the Absence Message code (default =729 [UK/HK] or 729# [Taiwan, Malaysia, Indonesia]). 3. Press the HOLD key. 4. Replace the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 215: Account Codes

    These codes can also be either forced or voluntary. You can program these codes with their own Toll Restriction Service (TRS) - Call Barring Class assignment so that, when entered, they will override the extension’s TRS (Call Barring) Class. Thus, Verified Account S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 216: Non-Verified Account Codes

    Verified Account code that changes the TRS (Call Barring). After a call is made, the Call Logging record for the call will show the verified account code. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 217: Attendant Group Calls

    Extension Port Based TRS Account Code Class (FF1 0 19 0001) Verified Account Code Based TRS Class Attendant Group Calls Description You can call the attendant group from any extension by dialling the designated attendant number. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 218: Auto Repeat Dial

    2. Enter a trunk access code (default = 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). 3. Dial the phone number. Busy tone 4. Press the REDIAL key. System automatically redials number Hardware Requirements • Considerations • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 219: Background Music

    Important: A license may be required from the Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Panasonic, its dis- tributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.

  • Page 220: Busy Override

    3. Enter the Callback Request code (default = 3 [UK/HK] or Ringback tone 3# [Taiwan, Malaysia, Indonesia]). 4. Replace the handset after you hear the ringback tone. System calls back when called extension becomes free S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 221: Call Forwarding

    Mail. Call Forwarding can be set or cancelled under the following conditions from either your own extension or from an alternate extension: • Call Forwarding - All Calls • Call Forwarding - Busy • Call Forwarding - No Answer S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 222: Call Forwarding-All Calls

    3. If cancelling Call Forwarding for another extension, dial the extension number. 4. Replace the handset or press the ON/OFF key. Call Forwarding - Busy When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 223: Call Forwarding - No Answer

    Call Forwarding - No Answer When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer expires. When the timer expires, the unanswered call is forwarded. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 224: Call Forwarding And Do-Not-Disturb

    4. Replace the handset or press the ON/OFF key. Call Forwarding and Do-Not-Disturb The System allows you to set or cancel both Call Forwarding and Do-Not-Disturb (DND) for your own extension in one step. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 225: Call Hold

    System Hold You can place either an outside or intercom call on System Hold. You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 226: Floating Hold

    Floating Hold “orbit” and that orbit number announced during the page. The paged party can then pick up the call by dialling the orbit number. Operation To place a call on Floating Hold: Action Result 1. Press the HOLD key. Intercom dial tone S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 227: Exclusive Hold

    To retrieve a call from Exclusive Hold: Action Result 1. While on a call, press the HOLD key. Hardware Requirements • Considerations • Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 228: Broker's Hold

    Trunk, extension, and network calls may be parked. There are two ways for an extension to park a call on the S-ICX. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialling the park answer code plus the parking extension number.
  • Page 229 If two calls are on hold and the last call is parked, the other call is then considered the last held call. If a transfer is performed, the remaining held call would be the call transferred, not the parked call. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 230: Call Pickup

    2. Enter the Extension Group Pickup - External Calls code (default = 702 [UK/HK] or 702# [Taiwan, Malaysia, Indo- nesia]). 3. Complete the call and replace the handset or press the ON/ OFF key. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 231: Extension Direct Pickup

    4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Considerations • Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 232: Trunk Direct Pickup

    3. Dial the number of the ringing or holding (system hold) trunk. 4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Considerations • Call on exclusive hold cannot be picked up. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 233: Call Transfer

    3. When the call is answered, inform the third party of the transfer. 4. Complete the transfer by replacing the handset or pressing the ON/OFF key. Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the third party answers. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 234: Camping A Call Onto A Busy Extension

    4. Complete the transfer by replacing the handset or pressing the ON/OFF key. Hardware Requirements • Considerations • On-Hook Transfer is not enabled for the transferring party’s Extension Class of Service (COS), he/she cannot complete the transfer. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 235: Camp-On (Call Waiting)

    1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. • Called party hears alert tone • Calling party hears ringback tone 3. Remain on the line until the called party answers. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 236: Conference Calls

    CONF key. No different operation or access code is required to add additional parties to the call. When no optional conference card is installed, the system supports the following types of three-party conference calls: • 3 extensions • 2 extensions and 1 trunk S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 237 CONF key to re-enter the conference call. Hardware Requirements • A Conference Card (VB-44120) must be installed in the System in order to conference more than three parties. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 238: Do-Not-Disturb

    1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set/Cancel code (default = 720 [UK/HK] or 720# [Taiwan, Malaysia, Indonesia]). 3. Replace the handset or press the ON/OFF key. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 239: Dp To Dtmf Signal Conversion

    (The System can automatically change DP to DTMF tones based on the incoming and outgoing timers). Operation To switch from DP to DTMF dialling: Action Result 1. Press the * key or the # key. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 240: Flash

    To immediately connect to a pre-assigned extension or speed dial number: Action Result 1. Lift the handset or press the ON/OFF key. Automatically connected to pre-assigned extension or speed dial number Hardware Requirements • Considerations • S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 241: Intercom Calling

    Both the called and calling parties must belong to an Extension COS that allows Voice Calling. • You cannot change from voice call to tone call. Last Number Redial Description Last Number Redial allows you to automatically redial the last number dallied by pressing the REDIAL key. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 242: Message Waiting/Callback

    3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4 [UK/HK] or 4# [Taiwan, Malaysia, Indonesia]). 4. Replace the handset or press the ON/OFF key. Message lamp flashes at called extension S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 243: Offhook Signalling

    After receiving an offhook signal during a call: Action Result 1. Press the HOLD key. 2. Hang up and then go off-hook to answer call. Note: For details about handling multiple calls, see “Call Hold” on page 225. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 244: Offhook Voice Announce

    3. Enter OHVA feature access code (default = 8 [UK/HK] or 8# [Taiwan, Malaysia, Indonesia]) and announce the call to be transferred. 4. If transfer is not accepted, press the FL/R key. Transfer cancelled 5. Replace the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 245: Onhook Dialling

    3. If you entered a trunk access code in step 2, dial the phone number. Otherwise, proceed to step 4. 4. When the call is answered, lift the handset to talk. Hardware Requirements • Considerations • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 246: Paging

    Beginning with Version 4.5 and higher, the paging system can be set to “timeout” if a page remains unanswered for a specified length of time (0 to 255 seconds). If this feature is set and the timeout period has elapsed, the page originator’s handset will emit a Fast Busy Tone. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 247: Room Monitoring

    PREV, NEXT, REDIAL, MEMORY, FF Key in monitored mode. 3. FL/R Monitored mode is cancelled. Dial tone is returned to handset. Note: When a monitored extension receives a call, the caller hears a busy tone. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 248 • The ability to receive a text message • Silent Monitor Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Allow/deny Busy Override Send—Monitoring extension) • FF1-2-02: Dial Plan at DT Pattern 1 • FF1-2-03: Dial Plan at DT Pattern 2 S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 249: Speed Dialling

    Speed Dial Linking • Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 250 3. Enter the PSD bin number (80-99). 4. Press the HOLD key. 5. Replace the handset or press the ON/OFF key. Hardware Requirements • Considerations • Storing a new number erases any previously stored data. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 251: System Speed Dial

    To assign SSD numbers: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Speed Dial Set/Clear code (default = 710 [UK/ HK] or 710# [Taiwan, Malaysia, Indonesia]). S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 252: Speed Dial Linking

    Alternatively, any combination of PSDs and SSDs can be manually linked together by pressing the keys in the desired sequence. This can be useful for prepending account codes or long distance carrier access codes, etc. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 253 3. Press the MEMORY key, then enter the PSD or SSD bin number. 4. Press the MEMORY key and enter the PSD or SSD codes to dial the parts of the phone number until it is completed. Hardware Requirements • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 254: Station Lockout

    Intercom dial tone 2. Enter the Station Lockout Set for another extension feature code (default = 747 [UK/HK] or 747# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number to activate station lockout. 4. Replace the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 255: Step Call (Reset Call)

    You cannot override station lockout using Walking TRS (Call Barring) feature. Step Call (Reset Call) Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 256: Timed Reminder Call

    3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format. For example, 0100 for 1 AM, 1300 for 1 PM.) 4. Replace the handset or press the ON/OFF key. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 257: Trunk Access

    1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk Access code (default = 88). 3. Enter the desired trunk number. Outside dial tone 4. Dial the phone number. Hardware Requirements • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 258: Mco Trunk Access

    MCO1 access code is used for Automatic Route Selection (ARS) access code. Table 22. MCO Trunk Access Codes MCO Group Trunk Access Code MCO1 9 (UK/HK) or 0 (Taiwan, Malaysia, Indonesia) MCO2 MCO3 MCO4 MCO5 S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 259: Trunk Queuing

    During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service (COS) allows UNA answer. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 260: Walking Trs (Call Barring) Class Of Service

    Call is received. HK] or 705# [Taiwan, Malaysia, Indonesia]). Hardware Requirements • External paging speakers and associated equipment are not provided with the S-ICX; they must be purchased separately. Considerations • The UNA Ringing port can be specified by the caller’s tenant group or by the trunk ringing assignment.
  • Page 261 Before entering a new Walking TRS (Call Barring) COS code, you must first clear the existing code. • When Walking TRS (Call Barring) COS is used, Wxxxx (where xxxx is the user’s extension number) appears in Call Logging. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 262 Chapter 6. DSLT Features Section 700 - Operation S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 263: Chapter 7. Slt Features

    Extension Group Pickup Extension Direct Pickup Trunk Group Pickup Trunk Direct Pickup Call Transfer Supervised Transfer Unsupervised Transfer Camp-On (Call Waiting) Conference Calls Do-Not-Disturb (DND) Flash Send Intercom Calling Last Number Redial Message Waiting/Callback S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 264 Speed Dial Linking Station Lockout Step Call (Reset Call) Timed Reminder Call Trunk Access Direct Trunk Access MCO Trunk Access Trunk Queuing Universal Night Answer to Page Walking TRS (Call Barring) Class of Service S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 265: Absence Message

    2. Enter the Absence Message code (default = 729 [UK/HK] or 729# [Taiwan, Malaysia, Indonesia]). 3. Enter the Absence Message number. (See Table 23 above.) 4. If desired, enter the 4-digit returning time. 5. Flash the hookswitch. 6. Replace the handset. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 266: Account Codes

    Beginning with Version 5.0, a second mode has been added that allows the user to set the maximum amount of account code numbers from 1-4 digits. An account code error will occur when more than the maximum number of digits are entered. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 267: Non-Verified Account Codes

    Stations restricted from outside call origination by TRS (Call Barring) can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS (Call Barring). After a call is made, the Call Logging record for the call will show the verified account code. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 268 Account Code Based TRS (Call Barring) Class Forced Non-Verified TRS (Call Barring) Class Extension Port Based TRS for Forced Account Code (Call Barring) Class (FF1 0 19 0001) Verified Account Code Based TRS (Call Barring) Class S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 269: Attendant Group Calls

    Busy Override allows you to break into another user’s outside or intercom calls to relay urgent information or to create three-party conference calls. Operation To set Extension Busy Override: Action Result 1. Lift the handset. Intercom dial tone S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 270: Callback Request

    3. Enter the Callback Request code (default = 3 [UK/HK] or Ringback tone 3# [Taiwan, Malaysia, Indonesia]). 4. Replace the handset after you hear the ringback tone. System calls back when called extension becomes free S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 271: Call Forwarding

    Call Forwarding - All Calls • Call Forwarding - Busy • Call Forwarding - No Answer Call Forwarding - All Calls When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately forwarded. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 272: Call Forwarding - Busy

    3. If cancelling Call Forwarding for another extension, enter the extension number. 4. Replace the handset. Call Forwarding - Busy When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 273: Call Forwarding - No Answer

    Call Forwarding - No Answer When Call Forwarding - No Answer is set, a call will ring until the Call forward No Answer timer expires. When the timer expires, the unanswered call is forwarded. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 274: Call Forwarding And Do-Not-Disturb

    The System allows you to cancel both Call Forwarding and Do-Not-Disturb (DND) for your own extension in one step. To cancel Call Forwarding and DND: Action Result 1. Lift the handset. Intercom dial tone S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 275: Call Hold

    System Hold You can place either an outside or intercom call on System Hold. You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 276: Floating Hold (Retrieve Only)

    Floating Hold and asks over the paging system that the desired party dial *9XXX to retrieve the held call. Note: Single Line Telephone (SLT) positions are not able to place a call on Floating Hold. However, an SLT can retrieve a call on floating. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 277: Exclusive Hold

    To place a call on Exclusive Hold: Action Result 1. While on a call, hookflash. Intercom dial tone To retrieve a call from Exclusive Hold: Action Result 1. If onhook, lift the handset. 2. Hookflash. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 278: Broker's Hold

    Trunk, extension, and network calls may be parked. There are two ways for an extension to park a call on the S-ICX. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialling the park answer code plus the parking extension number.

  • Page 279: Call Park

    1. At the extension with the transferred park call, lift the hand- Intercom dial tone set. 2. Enter Call Park Answer/Self access code (default = 772 • Connected to parked call [UK/HK] or 772# [Taiwan, Malaysia, Indonesia]). Hardware Requirements • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 280: Call Pickup

    1. Lift the handset. Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default = 701 [UK/HK] or 701# [Taiwan, Malaysia, Indonesia]). 3. Complete the call and replace the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 281: Extension Direct Pickup

    Operation To use Extension Direct Pickup: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Extension Direct Call Pickup code (default = 704 [UK/HK] or 704# [Taiwan, Malaysia, Indonesia]). S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 282: Trunk Group Pickup

    Hardware Requirements • Related Programming • FF1-2: Dial Plan • FF5-3: MCO Inbound Trunk Group Members Considerations • Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 283: Call Transfer

    2. Dial the extension number to which the call is to be trans- ferred. 3. When the call is answered, inform the third party of the transfer. 4. Complete the transfer by replacing the handset. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 284: Unsupervised Transfer

    1. While on a call, hookflash to place the call on hold. Intercom dial tone 2. Enter trunk access code. 3. Dial the number to which the call is to be transferred. 4. Complete the transfer by replacing the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 285: Camping A Call Onto A Busy Extension

    If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the called party. The called party then needs only to replace the handset and pick it up again to be S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 286 2. Lift the handset again to be connected to the waiting call. • Current call placed on hold OR..• Connected to waiting call Hookflash. Hardware Requirements • Related Programming • FF1-2: Dial Plan • FF1-0-03: Extension COS S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 287: Conference Calls

    4. Hookflash when your call is answered. 5. To add additional parties, repeat steps 1-4 6. To drop out of the conference call, hang up. Hardware Requirements • Related Programming • FF3: Extension COS S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 288: Do-Not-Disturb (Dnd)

    1. Lift the handset. Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740 [UK/HK] or 740# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number 4. Replace the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 289: Flash Send

    1. Hookflash to place the current trunk call on hold. Dial tone is returned 2. Enter the SLT Flash Send access code (default = 765). A flash is sent on the trunk. The trunk will respond according. Related Programming • S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 290: Hot Line

    Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling. Regardless of the default, you can toggle between voice or tone calling by entering the Tone-Voice Call feature code. For example, if the extension default is tone S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 291: Last Number Redial

    Both the called and calling parties must belong to an Extension COS that allows Voice Calling. • You cannot change from voice calling to tone calling. Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialled. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 292: Message Waiting/Callback

    Ring or busy tone 3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4 [UK/HK] or 4# [Taiwan, Malaysia, Indonesia]). 4. Replace the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 293: Offhook Signalling

    Beginning with Version 5.0, users receiving an offhook signal during conversation can press and release the hook quickly (hookflash) to place the current call on hold and answer the incoming call. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 294: Offhook Voice Announce

    • Receiving telephone is a 3rd party voice mail. Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 295: Paging

    Paging calls can be answered from any extension using the Meet-Me Answer feature. Operation To make a page: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Group Paging code (default = #). 3. Enter the number of the desired Paging group (0-9). S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 296: Meet-Me Answer

    Description This feature allows the user to monitor the sounds in a room from another extension or room. The transmitter in the telephone handset is used as a remote “microphone” for monitoring these sounds. S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 297 • ISDN (s-point) extensions cannot access the Room Monitor feature in either the monitor or monitored modes. • A monitoring extension cannot forward a call on hold to a monitored extension. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 298: Speed Dialling

    2. If necessary, access an outside line. Outside dial tone 3. Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 299: System Speed Dial

    2. Enter the Speed Dial Set/Clear code (default = 710 [UK/ HK] or 710# [Taiwan, Malaysia, Indonesia]). 3. Enter the SSD bin number (00-79 or 000-799). 4. Dial the phone number. 5. Hookflash. 6. Replace the handset. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 300: Speed Dial Linking

    Alternatively, any combination of PSDs and SSDs can be manually linked together by pressing the keys in the desired sequence. This can be useful for prepending account codes or long distance carrier access codes, etc. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 301: Station Lockout

    To activate Station Lockout feature: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Station Lockout feature code (default = 746 [UK/ HK] or 746# [Taiwan, Malaysia, Indonesia]). 3. Replace the handset. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 302 Intercom dial tone 2. Enter the Walking TRS (Call Barring)/Station Lockout Security Code Change code (default = 749 [UK/HK] or 749# [Taiwan, Malaysia, Indonesia]). 3. Enter the current Walking TRS (Call Barring)/Station Lock- out security code. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 303: Step Call (Reset Call)

    If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number. Operation To use Step Call (Reset Call) to dial another extension (after a busy extension): Action Result 1. Lift the handset. Intercom dial tone S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 304: Timed Reminder Call

    4. Replace the handset. To cancel the Timed Reminder Call feature: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Timed Reminder Cancel code (default = *39). 3. Replace the handset. S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 305: Trunk Access

    2. Enter the Direct Trunk Access code (default = 88). 3. Enter the desired trunk number. Outside dial tone 4. Dial the phone number. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Direct Trunk Access) • FF3: Extension COS Considerations S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 306: Mco Trunk Access

    • MCO1 access code is used for Automatic Route Selection (ARS) access code. Table 24. MCO Trunk Access Codes MCO Group Trunk Access Code MCO1 (UK/HK) or (Taiwan, Malaysia, Indonesia) MCO2 MCO3 MCO4 MCO5 S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 307: Trunk Queuing

    Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled. • The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the MCO Trunk Access feature. S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 308: Universal Night Answer To Page

    • FF1-0-27: System (UNA Ringing Port by Tenant Group) Hardware Requirements • External paging speakers and associated equipment are not provided with the S-ICX; they must be purchased separately. Considerations • The UNA Ringing port can be specified by tenant group or by trunk ring assignment.
  • Page 309 Before entering a new Walking TRS (Call Barring) COS code, you must first clear the existing code. • When Walking TRS (Call Barring) COS is used, Wxxxx (where xxxx is the user’s extension number) appears in Call Logging. S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 310 Chapter 7. SLT Features Section 700 - Operation S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 311: Appendix A: Sbs/Vb-9 A-Series Telephone Features

    Trunk (Exchange Line) Group Pickup Trunk (Exchange Line) Direct Pickup Call Transfer Supervised Transfer Unsupervised Transfer Camping a Call onto a Busy Extension Not Available Caller ID Call Log Camp-on (Call Waiting) Conference Calls S-ICX-50-700 S-ICX (International) issued October 2000...

  • Page 312: Intercom Calling

    This feature is available only when using alphanu- Message Waiting/Callback meric telephones. Mute Function Offhook Monitor Offhook Signaling Offhook Voice Announce One-Touch Keys On-hook Dialing Paging Meet-Me Answer Ringing Line Preferences Speed Dialing Personal Speed Dial System Speed Dial S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 313 Trunk (Exchange Line) Queuing Universal Night Answer to Page A-series telephones have a slide switch. The SBS/VB- Volume Control 9 telephone has Volume Up/Down key. Walking TRS (Call Bearing) Class of Service Zip Mode S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 314 Section 700 - Operation S-ICX (International) issued October 2000 S-ICX-50-700...

  • Page 315: Index

    Attendant Group Calls Call Forward ID Code DSLT Voice Mail (Third Party) Key Telephone Call Forward ID Codes for Voice Mail Setting Attendant Groups Call Forward No Answer Destination Extension Auto Repeat Dial Setting DSLT S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 316 Output Format SMDR Camp-on Priority of Incoming Call Condition Codes DSLT Priority of Outgoing Call Condition Codes Key Telephone Station Message Detail Recording (SMDR) Call Park Callback DSLT Message Key Key Telephone Message Waiting DSLT S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 317 Class of Service - Trunk to Trunk Restriction Delayed Ringing Class of Service - Trunk/Tie Devices Class of Service (COS) Programming CLI/DDI Voice Mail ID Code (Third Party) Dial Pad CO Trunk Interface - ISDN PRI Compatibility Key Telephone Centrex/PBX S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 318 Direct Dial Inward (DDI) (DID) Delayed Ringing DSLT (Digital Single Line Telephone (DSLT) Direct Dial Inward (DDI) Ringing Illustration Ringing Types DSLT Features Direct In Line Appearances DSS/72 Console Direct Inward System Access (DISA) DSS/BLF Appearances System DTMF S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 319 DP/DTMF Single Line Telephones (SLTs) DSLT Extension Interface Key Telephone Digital Key Telephones System DSLT ISDN/BRI S-Point Interface Key Telephone ISDN/PRI S-Point Interface No Answer Extension Name Assignment DSLT Large-Display Phone Example Key Telephone Small-Display Phone Example S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 320 ISDN PRI Trunk Interface DSLT ISDN/BRI S-Point Interface Key Telephone Extension Interface ISDN/PRI S-Point Interface Floating Hold Extension Interface DSLT Key Telephone Internal Hold Tone Music JTrunk Ringing Mode Network Delayed Ringing System Hold S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 321 MCO Trunk Access Meet-Me Answer DSLT Reset Call (Step Call) Key Telephone Ringing Line Preference Speed Dialling MCO Trunk Access Codes Station Lockout DSLT Step Call (Reset Call) Key Telephone Timed Reminder Call Trunk Access S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 322 Next Extension/Hunt Group Day, Day 2 Night Mode Day/Night System Automatic Exception Day Manual Setting Night, Night 2, Night 3 Manual Day/Night Non-Blocking Architecture Night, Night 1, Night 2 Non-Verified Account Codes Special Day S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 323 Pilot Terminal Hunt Group Paging Port DSLT Virtual Key Telephone Power On Maintenance Meet-Me Answer Priority Message Wait Callback DSLT Message Key Key Telephone Programing Devices Telephone Network Programming Devices PC-Based Customizing Tool PBX Compatability Programming Telephone S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 324 Ringing Line Preference Attendant Group Calls Ringing Modes Busy Override Ringing Types Call Forwarding DDI Ringing Call Pickup DISA Call Transfer Multiple Ringing Callback Request 183, 247 Room monitoring using Key Telephone Camp-on (Call Waiting) S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 325 Speed Dial Name Assignments Key Telephone Speed Dialing DSLT System Mode Speed Dialling DSLT Day/Night Key Telephone Night Personal System Speed Dial (SSD) DSLT Setting Names Key Telephone Setting Numbers Setting SSD Index TRS Override S-ICX-50-700 S-ICX (International) issued October 2000...
  • Page 326 Trunk Interface - ISDN PRI Trunk Interface - Loop Start DSLT Trunk Queuing Key Telephone DSLT Network Call Key Telephone Network Flash Trunk Ringing Supervised DDI (DID) Day/Night DSLT Ringing Modes Key Telephone Trunk Ringing Mode S-ICX (International) issued October 2000 S-ICX-50-700...
  • Page 327 Verified ID Codes Setting Virtual Extension Virtual Port Virtual Port Floating Hold Virtual Extension Voice Calling Intercom Calling DSLT Key Telephone Voice Mail Call Forward ID Code (Third Party) Voice Mail (Third Party) Answer Supervision S-ICX-50-700 S-ICX (International) issued October 2000...

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