HP MSL2024 Quickspecs page 14

QuickSpecs
Service and Support, HP Care Pack and Warranty Information
Optional Services
HP Backup and Recovery Solution Service
Rapid recovery from system downtime can hinge on the efficiency of your backup and recovery
management environment - and on how well that environment is integrated with your storage
infrastructure. But integration processes can be time-consuming and complex, and your IT resources are
already stretched thin. Where can you find the expert help you need?
For fast, effective integration of your backup solution into an existing or new storage infrastructure, turn
to the storage experts at HP Services. Our Backup and Recovery Solution Service (BRSS) provides end-to-
end management of your backup integration process. The BRSS team works with you to analyze your
business and IT environment; develop a comprehensive integration plan and timetable; design an
architecture that suits your critical requirements; install backup software; implement your solution; and
validate your configuration.
By engaging HP to implement HP Data Protector, customers' IT staff can stay focused on their core
tasks and priorities, resulting in less impact to your business
Professional backup and recovery planning that aligns with customer's business needs and
implementation that reduces project execution time and risk to the storage environment
HP's expertise with backup and recovery helps ensure issues are avoided
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-7442EN.pdf
5-Year HP Support Plus 24
As an alternative to our recommended support level, for customers who need to improve uptime with
responsive 24x7 product support:
HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent
hardware and software services. Working with your IT team, HP Services engineers deliver onsite
hardware support and over-the-phone software support around-the-clock 365 days per year. Service
coverage encompasses HP products and selected multivendor hardware and software.
In addition, this convenient HP Care Pack packaged service makes software updates available to you at
substantial savings.
Choose Support Plus 24 when you need to:
Improve uptime with responsive hardware and software services available anytime
Cost-effectively obtain expert 24x7 multivendor hardware and software support
Enjoy consistent service coverage across geographically dispersed sites
Update HP and selected third-party software at a predictable cost
Take advantage of subscription savings on software updates
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
DA - 13258 Worldwide — Version 39 — December 2, 2013
HP StoreEver MSL2024 and MSL4048 Tape Libraries
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