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Answering System Display Messages
Caller ID Solutions
No Display
The following messages show the status of the answering system or help you set up
and use the system.
• Charge the battery (for 16 hours). Or replace the battery.
0-59
Indicates the total number of messages.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the base and reconnect it.
CL (blinking)
The voice time/day stamp needs to be set.
Caller ID Error Message
- -
Answering system is turned off.
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
An (blinking)
The system is answering a call.
presence of noise on the line.
F (blinking)
Answering system memory is full.
No Caller ID
Six bars (blinking)
The system is recording a memo or an announcement.
• You must be subscribed to the standard Name/Number Caller ID service from your
LA (Line Access)
External line remote answering system.
local telephone company to receive CID information.
Handset Sound Signals
Battery
If you experience any of the following problems, even after recharging the battery, you
Signal
Meaning
may need to replace the battery pack:
A long warbling tone (with ringer on)
Signals an incoming call
• Short talk time
Three short beeps (several times)
Page signal
• Poor sound quality
One beep every 7 seconds
Low battery warning
• Limited range
Troubleshooting Guide
• Charge indicator fails to turn on
Telephone Solutions
Answering System Solutions
No dial tone
Can't hear messages, beep, etc.
• Check or repeat installation steps:
• Adjust speaker volume.
Make sure the base power cord is connected to a working electrical outlet.
Time/Day setting stuck at 12 a.m Mon.
Make sure the telephone line cord is connected to the base and the wall jack.
• Set the time clock.
• Connect another phone to the same jack. If it doesn't work, the problem might be
Answers on 10th ring
your wiring or local service.
• Make sure answering system is turned on.
• The handset may be out of range of the base. Move closer to the base.
• Answering system memory may be full. Erase some messages.
• Make sure the battery is properly charged (for 16 hours).
Incoming messages are incomplete
• Make sure the battery pack (in the handset) is properly installed.
• An extension phone may have been lifted as a message is received.
• The handset should beep when you press the TALK/CALL BACK button, and the
charge indicator on the base should be lit when the handset rests in the cradle. If
• Answering system memory is full. Erase some messages.
not, the battery may need to be charged.
• You may have accidently pressed the play/stop button during playback and stopped
• Place handset in charge cradle for at least 20 seconds to reset the unit.
the message.
Handset does not ring
Won't respond to remote commands
• Make sure the handset ringer software switch is set to on.
• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
• The handset may be out of range of the base. Move closer to the base.
• Make sure to enter the correct security code.
• You may have too many extension phones on your line. Try unplugging some
• Did unit hang up? If you take no action for a period of time,
extensions.
it automatically hangs up.
• Check for a dial tone.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another household
appliance. If necessary, relocate the base.
• Charge the battery (for 16 hours).
Unit beeps
• Clean the charging contacts on the cordless handset and base charge cradle with a
soft cloth or an eraser.
• See solutions for "No dial tone " on previous page.
• Replace the battery.
Memory dialing doesn't work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base.
Remove the handset battery. Wait for 30 seconds and plug the power adaptor back
into the base and electrical outlet. Reconnect the battery and charge for 16 hours.
Causes of Poor Reception
Service
• Aluminum siding.
Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient that
if any manufacturing defect becomes apparent in this product within 1 year from
• Foil backing on insulation.
the original date of purchase, it will be replaced free of charge, including return
• Heating ducts and other metal construction that can shield radio signals.
transportation.
• You 're too close to appliances such as microwaves, stoves, computers, etc.
This warranty does not include damage to the product resulting from accidents, misuse
• Atmospheric conditions, such as strong storms.
or leaking batteries.
• Base is installed in the basement or lower floor of the house.
Should your product not perform properly during the warranty period, either:
• Base is plugged into AC outlet with other electronic devices.
1. Return it to the selling dealer with proof of purchase for replacement,
• Baby monitor is using the same frequency.
OR
2. Remove the batteries (where applicable), and pack product complete with
• Handset battery is low.
accessories in the original carton (or equivalent).
• You're out of range of the base.
— Mail prepaid (with proof of purchase) and insured to:
General Product Care
Thomson Digital Technologies Ltd.
6200 Edwards Boulevard
To keep your unit working and looking good, follow these guidelines:
Mississauga, Ontario
• Avoid dropping the handset, as well as other rough treatment to the phone.
Canada L5T 2V7
• Clean the phone with a soft cloth.
The provisions of this written warranty are in addition to and not a modification of or
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
subtraction from the statutory warranties and other rights and remedies contained
chemical products to clean the unit. Doing so will damage the finish.
in any applicable legislation, and to the extent that any such provisions purport to
• Retain the original packaging in case you need to ship the phone at a later date.
disclaim, exclude or limit any such statutory warranties and other rights and remedies,
such provisions shall be deemed to be amended to the extent necessary to comply
• Periodically clean the charge contacts on the handset and base with a clean pencil
therewith.
eraser.
If you are unable to find a qualified servicer for out of warranty service, you may
write to:
Thomson Digital Technologies Ltd.
c/o Thomson Inc.
P.O. Box 0944
Indianapolis, Indiana, U.S.A., 46206-0944
Attach your sales receipt to this booklet for future reference. This information is
required if service is needed during the warranty period.
Accessory Information
PURCHASE DATE ___________________________________________
NAME OF STORE ______________________________________________
DESCRIPTION
MODEL NO.
Handset Replacement Battery
5-2721
AC Power converter
5-2714
Belt Clip
5-2717
Headset
5-2425
Handset charge cradle
5-2716
To order, call the nearest distributor for your area;
Ontario: (905) 624-8516
Manitoba: (204) 783-2088
British Columbia: (604) 438-8001 Quebec: (514) 352-9071
A shipping and handling fee will be charged upon ordering.
It is required by law to collect appropriate sales tax for each individual state,
country, and locality to which the merchandise is being sent. Items are subject to
availability.
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