A Troubleshooting; Error Messages - Brother MFC-J6520DW Web Connect Manual

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Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an
error message. The most common error messages are shown below.
You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message
For MFC-J6920DW
Network connection failed.
Verify that the network
connection is good.
For MFC-J6520DW/J6720DW
Network connection failed.
Verify that the network
connection is good.
For MFC-J6920DW
Connection failed to server.
Check network settings.
For MFC-J6520DW/J6720DW
Connection failed to server.
Check network settings.
Connection Error 07
Connection failed to server.
Wrong Date&Time.
Server Error 01
Authentication is invalid.
Reissue temporary ID, and
register account again.
Cause
The machine is not connected to a
network.
 Network or server settings are
incorrect.
 There is a problem with the
network or server.
Date and time settings are incorrect. Set the date and time correctly. Note
The machine's authentication
information (needed to access the
service) has expired or is invalid.
Action
 Verify that the network connection
is good.
 If the Web button was pressed
soon after the machine was
turned on, the network connection
may not have been established
yet. Wait and try again.
 Confirm that network settings are
correct, or wait and try again later.
 If the Web button was pressed
soon after the machine was
turned on, the network connection
may not have been established
yet. Wait and try again.
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
Apply for Brother Web Connect
access again to receive a new
temporary ID, and then use the new
ID to register the account to the
machine (see How to apply for
Brother Web Connect access
on page 7 and How to register and
delete accounts on the machine
on page 9).
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