Troubleshooting - Lenovo Combined User Manual

3. Push the power switch on the mouse to the on position.
4. Hold the Bluetooth connection button for three seconds. The LED indicator starts to flash.
5. Select the ThinkPad Bluetooth Laser Mouse from the list, and then click Pair. The connection process
automatically starts. When the connection process completes, the mouse is ready for use.
Note: If a window opens indicating that the connection fails, click Try Again.

Troubleshooting

This topic provides basic troubleshooting information when you encounter problems with your mouse.
Problem: The ThinkPad Bluetooth Laser Mouse is not recognized by your computer.
Solution: To solve the problem, do the following:
• Ensure that the Bluetooth radio is turned on and the Bluetooth works.
• Ensure that the Bluetooth connection button on the mouse is switched on.
• Ensure that you have downloaded and installed the latest Bluetooth for Windows (BTW) software.
• Log in to your notebook computer BIOS interface, and set all options related to mouse to default. For
details about the BIOS settings, refer to the user guide that came with your notebook computer.
• Ensure that your notebook computer is compatible with the mouse.
• Try moving the mouse closer to the computer and removing other objects with wireless signals to avoid
signal interference.
• If you have configured the mouse in one computer and you want to configure it in another computer, it is
recommended that you disable the mouse in the previous computer first.
Problem: The mouse pointer cannot move.
Solution: To solve the problem, do the following:
• Ensure that you have followed all installation procedures.
• Reinstall the Lenovo Mouse Suite software.
• Clean the mouse lens with a soft cotton swab. Do not use any other liquid or solvent to clean the mouse
lens because such item might damage the lens.
• Put a mouse pad under the mouse. If the mouse is moving on a highly reflective surface, especially a
glass or mirror surface, the mouse might not be able to work.
Problem: The horizontal scrolling speed cannot be changed on the Wheel tab in the Mouse Properties
window.
Solution: To solve the problem, customize the horizontal scrolling speed setting by doing the following:
1. In the Mouse Properties window, click the Lenovo tab. Then, click Advanced Properties.
2. In the Advanced Properties window, click the Wheel tab.
3. In the Horizontal Scrolling area, move the slider right to increase or left to decrease the horizontal
scrolling speed.
Problem: The ThinkPad Bluetooth Laser Mouse lags.
Solution: To solve the problem, try moving the mouse closer to the computer and removing other objects
with wireless signals to avoid signal interference.
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Chapter 2 ThinkPad Bluetooth Laser Mouse
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