Softkey feature map
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Softkey feature map
Depending upon how your system administrator sets up your phone, not all features may be available to you,
some features may be accessed from a different softkey, or additional softkey features are available.
The following table provides a guide to some of the softkey features that are commonly available for various
call states. Also shown is the function of the Call button for the matching state.
Table 10: Feature map
Call State
Idle
Ring in
On hook (pre-dial)
Off hook
Ring out
Connected
On hold
Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0
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Softkey 1
Redial
Contacts
Answer
Cancel
Redial
Contacts
Cancel
Hold
Contacts
ConfList
Resume
Contacts
Softkey 2
Softkey 3
New Call
Apps
Msgs
Fwd All
Divert
Call
Cancel
Apps
Msgs
Calls
Callback
End Call
Apps
Transfer
Conf
Park
New Call
Apps
Msgs
Divert
Calling features
Softkey 4
Call button
More1
Off hook
More2
Answer
X
Dial
More1
On hook
More2
On hook
More1
On hook
More2
Top
More1
Resume
Top