Copying Difficulties; Handling Incoming Calls - Brother MFC-J4510DW Basic User's Manual

Handling Incoming Calls

Difficulty
The machine "hears" a voice as a
CNG Tone.
Sending a fax call to the machine.
Custom features on a single line.

Copying Difficulties

Difficulty
Cannot make a copy.
Vertical black lines or streaks
appear in copies.
Poor copy results when using the
ADF.
Fit to Page does not work correctly. Make sure your source document is not skewed.
Suggestions
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 57.)
If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l 5 1). If you answered on an external
telephone, press Fax Start, and then press Receive to receive the fax. When
your machine answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt the faxes. Brother's ECM (Error Correction
Mode) feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, a separate telephone line with no custom
features is recommended.
Suggestions
Contact your administrator to check your Secure Function Lock Settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
them. (See Cleaning the scanner glass on page 96.)
Try using the scanner glass. (See Using the scanner glass on page 46.)
Reposition the document and try again.
Troubleshooting
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