HP EliteBook 8570p Maintenance And Service Manual
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HP EliteBook 8570p Maintenance And Service Manual

Notebook pc
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HP EliteBook 8570p Notebook PC
computer model and HP ProBook 6570b
Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP EliteBook 8570p

  • Page 1 HP EliteBook 8570p Notebook PC computer model and HP ProBook 6570b Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ................... 15 Display ..........................15 Buttons and fingerprint reader (select models only) ..............17 Keys ............................. 18 Lights ............................ 20 TouchPad ..........................21 Front ............................. 22 Left side ..........................23 Right side ..........................
  • Page 6 Electrostatic discharge damage ..............75 Packaging and transporting guidelines ........77 Component replacement procedures ..................79 Service tag ......................79 Computer feet ......................80 Battery ........................81 SIM ........................82 Service cover ......................83 Optical drive ......................84 Upgrade bay ......................86 Hard drive ......................
  • Page 7 Remove everything and reinstall Windows ..........168 Using HP Software Setup ................ 169 Windows 7 ......................... 169 Creating recovery media with HP Recovery Disc Creator ..........170 Creating recovery media ................. 170 Backing up your information ................... 170 Performing a system recovery ................. 171 Using the Windows recovery tools ............
  • Page 8 SuSE Linux (SLED) ......................... 174 Creating backups ....................174 Backing up your information ................... 174 Performing a system recovery ................. 175 USB Recovery option (select models only) ..............176 Remove everything and reinstall SLED ..............177 8 Power cord set requirements ..................178 Requirements for all countries ....................

  • Page 9: Product Description

    Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ Product Name HP ProBook 8570p Notebook PC √ HP ProBook 6570b Notebook PC ● √ Processors Intel® Quad Core® i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ●...
  • Page 10 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC ● √ √ Intel Dual Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 45 W) ● Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz;...
  • Page 11 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ Mobile Intel HM76 chipset √ Graphics Switchable discrete graphics: AMD Radeon™ HD 7570M, with support for DisplayPort 1.2 and up to 4 displays through the APR Internal graphics: ●...
  • Page 12 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ √ Memory Two customer-accessible/upgradable memory module slots DDR3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: ● 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ●...
  • Page 13 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive Customer-accessible Serial ATA III Supports the following SSDs: ● 256-GB SED ● 240-GB ●...
  • Page 14 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ √ Audio and video Two stereo speakers √ √ HD audio with SRS Premium Sound PRO √ √ Integrated 720p HD webcam (supports no camera option) √...
  • Page 15 HP hs2350 HSPA+ Mobile Broadband Module ● HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP lt2522 LTE/EV-DO Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mini Card ● HP un2430 EV-DO/HSPA Mobile Broadband Module Supports no WWAN option Supports WWAN after market option...
  • Page 16 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ √ External media cards Integrated 54-mm ExpressCard Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ●...
  • Page 17 Taps enabled by default √ √ Support for TouchPad with image sensor √ √ Support for Windows 8 Indirect Touch Power requirements Supports the following HP Smart AC adapters: ● √ √ 90-W HP Smart AC adapter (PFC, EM, 3-wire) ● √...
  • Page 18 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ √ Operating system Preinstalled: ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with...
  • Page 19 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Preinstalled with Microsoft Office: √ √ ● Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only) ● Windows 8 EM 64-bit with Office...
  • Page 20 Windows 8 Professional 64-bit DPK with Windows 7 image) ● Windows 7 (available with any Windows 7 HP, Windows 7 Professional loc, Windows 7 HB, or Windows 8 Professional 64-bit DPK with Windows 7 image) Chapter 1 Product description...
  • Page 21 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ √ Restore media—OS-DVD: ● Windows 8 Professional 64-bit (required with Windows 8 Professional 64-bit DPK with Windows image) ● Windows 7 Home Basic 32-bit (available with any Windows 7...
  • Page 22 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC √ √ Web-only support: ● Windows 8 32-bit ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit √...

  • Page 23: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (3)* Send and receive wireless signals to communicate with WLANs.
  • Page 24 Item Component Description Keyboard light button (select models only) Turns the keyboard light on or off. Keyboard light (select models only) Illuminates the keyboard, especially in low-light conditions. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 25: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description TouchPad on/off button Turns the TouchPad on and off. ● Power button When the computer is off, press the button to turn on the computer.

  • Page 26: Keys

    Item Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. NOTE: A wireless connection may be established if one has been previously configured. ● Web browser button When the computer is on, press the button to open the default Web browser.
  • Page 27 Item Component Description num lock Turns the embedded numeric keypad on and off when pressed in combination with the key. Alternates between the navigational and numeric functions on the integrated numeric keypad. Integrated numeric keypad When num lk has been enabled, the keys can be used like an external numeric keypad.

  • Page 28: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. Caps lock light On: Caps lock is on. ● Power light On: The computer is on.

  • Page 29: Touchpad

    Item Component Description ● Calculator light On: The calculator function is on. ● Blinking: The calculator has been activated. ● Off: The computer is off, in the Suspend state, or in Hibernation. Num lock light On: Num lock is on. TouchPad NOTE: Your computer may look slightly different from the illustration in this section.

  • Page 30: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 31: Left Side

    Left side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description USB 2.0 ports (2) Connect optional USB devices. ExpressCard slot Supports optional ExpressCards. Media Card Reader Supports the following digital card formats: ●...

  • Page 32: Right Side

    Right side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

  • Page 33: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Battery release latch Releases the battery. Docking connector Connects an optional docking device. Service cover release latch Releases the service cover from the computer. Battery bay Contains the battery.
  • Page 34 Item Component Description Service cover Provides access to the hard drive, and also contains the WLAN module slot and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 35: Illustrated Parts Catalog

    Illustrated parts catalog...

  • Page 36: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 81 for battery removal instructions. Item Description Function...

  • Page 37: Computer Major Components

    Computer major components Computer major components...
  • Page 38 Display assembly subcomponents on page Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models (includes keyboard cable and pointing stick cable For use only on computer models equipped with the Windows 8 operating system:...
  • Page 39 Item Component Spare part number For use in Taiwan 701986-AB1 For use in Thailand 701986-281 For use in Turkey 701986-141 For use in the United Kingdom and Singapore 701986-031 For use in the United States 701986-001 For use only on computer models equipped with the Windows 7 operating system: For use in Belgium 686318-A41 For use in Brazil...
  • Page 40 For use in the United States 686318-001 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models (includes keyboard cable and pointing stick cable For use only on computer models equipped with the Windows 8 operating system:...
  • Page 41 Item Component Spare part number For use in Slovenia 701987-BA1 For use in South Korea 701987-AD1 For use in Spain 701987-071 For use in Sweden and Finland 701987-B71 For use in Switzerland 701987-BG1 For use in Taiwan 701987-AB1 For use in Thailand 701987-281 For use in Turkey 701987-141...
  • Page 42 690401-031 For use in the United States 690401-001 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models (includes keyboard cable For use only on computer models equipped with the Windows 8 operating system: For use in Belgium...
  • Page 43 Item Component Spare part number For use in Northwest Africa 701988-FP1 For use in Portugal 701988-131 For use in Romania 701988-271 For use in Russia 701988-251 For use in Saudi Arabia 701988-171 For use in Slovenia 701988-BA1 For use in South Korea 701988-AD1 For use in Spain 701988-071...
  • Page 44 686309-001 UMA memory System board (includes replacement thermal material): For use only on HP EliteBook 8570p Notebook PC computer models equipped with 686970-601 the QM77 chipset, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system in all countries and regions except the People's Republic...
  • Page 45 Item Component Spare part number For use only on HP EliteBook 8570p Notebook PC computer models equipped with 686970-501 the QM77 chipset, a graphics subsystem with discrete memory, and the Windows 8 Standard operating system in all countries and regions except the People's Republic of...
  • Page 46 Item Component Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with 686976-001 the QM77 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 7 operating system in all countries and regions except the People's...
  • Page 47 Item Component Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with 703887-001 the QM77 chipset, a graphics subsystem with UMA memory, and the Windows 7 operating system in all countries and regions except the People's Republic of China...
  • Page 48 Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600- 702840-001 MHz FSB, 6.0-MB L3 cache, 45 W) for use only on HP EliteBook 8570p Notebook PC computer models Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz; 1600- 681283-001 MHz FSB, 6.0-MB L3 cache, 45 W) for use only on HP EliteBook 8570p Notebook PC...
  • Page 49 FSB, 3.0-MB L3 cache, 35 W) for use on all computer models Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 713163-001 35 W) for use only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 700627-001 35 W) for use only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache,...
  • Page 50 652650-001 (19) Optical drive (includes optical drive bezel and optical drive bracket) Blu-ray ROM DVD±RW SuperMulti DL Drive for use only on HP EliteBook 8570p 690411-001 Notebook PC computer models (includes optical drive bezel and optical drive bracket) DVD±RW Double-Layer with SuperMulti Drive for use only on HP EliteBook 8570p...
  • Page 51 Item Component Spare part number DVD-ROM Drive for use only on HP ProBook 6570b Notebook PC computer models 690412-001 (includes optical drive bezel and optical drive bracket) (20) Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED...

  • Page 52: Display Assembly Subcomponents

    Display assembly subcomponents Chapter 3 Illustrated parts catalog...
  • Page 53 For use only on HP ProBook 6570b Notebook PC computer models 686303-001 Display Hinge Kit: For use only on HP EliteBook 8570p Notebook PC computer models (includes left and 641193-001 right hinges, brackets, hinge covers, and hinge caps) For use only on HP ProBook 6570b Notebook PC computer models (includes left and...
  • Page 54 For use only on HP ProBook 6570b Notebook PC computer models 698942-001 Display enclosure (included in the Display Panel Support Kit): Display Panel Support Kit for use in HP EliteBook 8570p models (includes WLAN 686312-001 antenna cables and transceivers, WWAN antenna cables and transceivers, and...

  • Page 55: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit For use only on HP EliteBook 8570p Notebook PC computer models 686308-001 For use only on HP ProBook 6570b Notebook PC computer models 686307-001 Includes: WWAN antenna transceivers and cables WLAN antenna transceivers and cables...

  • Page 56: Mass Storage Devices

    Hard drive bracket Hard drive bracket screws (not illustrated) Optical drive (includes optical drive bezel and optical drive bracket) Blu-ray ROM DVD±RW SuperMulti DL Drive for use only on HP EliteBook 8570p 690411-001 Notebook PC computer models DVD±RW Double-Layer with SuperMulti Drive for use only on HP EliteBook 8570p...

  • Page 57: Plastics Kit

    DVD-ROM Drive for use only on HP ProBook 6570b Notebook PC computer models 690412-001 Solid-state drive (does not include solid-state drive bracket or screws): 256-GB SED (for use only on HP EliteBook 8570p Notebook PC computer models) 690407-001 240-GB 702243-001...
  • Page 58 Item Description Spare part number Plastics Kit for use only on HP EliteBook 6570b Notebook PC computer models, 646971-001 includes: RJ-11 jack cover ExpressCard slot space saver Optical drive bay space saver Service cover (includes “made in China” label) Chapter 3 Illustrated parts catalog...

  • Page 59: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire)

  • Page 60: Sequential Part Number Listing

    For use only on HP EliteBook 8570p Notebook PC computer models 641191-001 For use only on HP ProBook 6570b Notebook PC computer models 646972-001 Smart Card reader board (for use only on HP ProBook 6570b Notebook PC 686315-001 computer models) Sequential part number listing...
  • Page 61 641193-001 Display Hinge Kit for use only on HP EliteBook 8570p Notebook PC computer models (includes left and right hinges, brackets, hinge covers, and hinge caps) 641207-001...
  • Page 62 Screw Kit for use only on HP ProBook 6570b Notebook PC computer models 647677-001 Display Hinge Kit for use only on HP ProBook 6570b Notebook PC computer models (includes left and right hinges and left and right hinge covers) 652650-001...
  • Page 63 L3 cache, 35 W) for use on all computer models (includes replacement thermal material) 680646-001 Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 6.0- MB L3 cache, 45 W) for use only on HP EliteBook 8570p Notebook PC computer models (includes replacement thermal material) 681283-001 Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz;...
  • Page 64 Smart Card reader board (for use only on HP ProBook 6570b Notebook PC computer models) 686316-001 Top cover for use only on HP ProBook 6570b Notebook PC computer models equipped with a pointing stick and a fingerprint reader (includes TouchPad)
  • Page 65 Spare part number Description 686318-171 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Saudi Arabia (includes keyboard cable and pointing stick cable) 686318-201 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models...
  • Page 66 686970-001 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, and the Windows 7 operating system in all countries and regions except the People's Republic of China and the Ukraine (includes...
  • Page 67 Description 686972-501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system in all countries and regions except the People's Republic of China and the Ukraine...
  • Page 68 Republic of China and the Ukraine (includes replacement thermal material) 690021-001 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, and the Windows 7 operating...
  • Page 69 Description 690024-501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, WWAN capability, and the Windows 8 Standard operating system only in the People's Republic of China and the Ukraine...
  • Page 70 Spare part number Description 690401-031 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 690401-041...
  • Page 71 Spare part number Description 690401-261 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Bulgaria (includes keyboard cable and pointing stick cable) 690401-271 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models...
  • Page 72 Spare part number Description 690401-FL1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable) 690401-FP1...
  • Page 73 Spare part number Description 690402-281 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Thailand (includes keyboard cable) 690402-291 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models...
  • Page 74 Spare part number Description 690407-001 256-GB solid-state drive SED (for use only on HP EliteBook 8570p Notebook PC computer models; does not include bracket, connector cable, or screws) NOTE: The bracket, connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 644694-001.
  • Page 75 Spare part number Description 701986-031 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 701986-041...
  • Page 76 Spare part number Description 701986-261 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Bulgaria (includes keyboard cable and pointing stick cable) 701986-271 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models...
  • Page 77 Spare part number Description 701986-FL1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable) 701986-FP1...
  • Page 78 Spare part number Description 701987-201 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Brazil (includes keyboard cable and pointing stick cable) 701987-211 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models...
  • Page 79 Spare part number Description 701987-D61 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in India (includes keyboard cable and pointing stick cable) 701987-DB1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models...
  • Page 80 Spare part number Description 701988-211 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Hungary (includes keyboard cable) 701988-251 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models...
  • Page 81 Description 702081-001 Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0- MB L3 cache, 45 W) for use only on HP EliteBook 8570p Notebook PC computer models (includes replacement thermal material) 702243-001 240-GB solid-state drive (does not include bracket, connector cable, or screws)

  • Page 82: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 83: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 85: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 86 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 87: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 88: Computer Feet

    The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kits, spare part numbers 641192-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 646608-001 (for use only on HP ProBook 6570b Notebook PC computer models). There are 4 rectangular rubber feet (1) and one square rubber foot (2) that attach to the base enclosure and service cover in the locations illustrated below.

  • Page 89: Battery

    Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah 631243-001 9-cell, 73-Wh, 2.2-Ah 634089-001 6-cell, 62-Wh, 2.8-Ah 628668-001 6-cell, 55-Wh, 2.8-Ah 628670-001 3-cell, 31-Wh, 2.8-Ah 628664-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 90: Sim

    Before removing the SIM, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 91: Service Cover

    The service cover is included in the Plastics Kit, spare part numbers 641190-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 646971-001 (for use only on HP EliteBook 6570B Notebook PC computer models). The service cover included in the Plastics Kits includes a “made in China”...

  • Page 92: Optical Drive

    Optical drive Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive for use only on HP EliteBook 8570p Notebook PC 690411-001 computer models (includes optical drive bezel and optical drive bracket) DVD±RW Double-Layer with SuperMulti Drive for use only on HP EliteBook 8570p Notebook PC...
  • Page 93 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3).

  • Page 94: Upgrade Bay

    Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Upgrade bay Before removing the upgrade bay, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 95: Hard Drive

    Loosen the captive Phillips screw that secures the upgrade bay drive in the upgrade bay (1). Use a flat-blade screw driver or similar tool to press on the upgrade bay bracket tab (2) to release the upgrade bay. Remove the upgrade bay (3) from the computer. Reverse this procedure to install the upgrade bay.
  • Page 96 Remove the hard drive: Loosen the three Phillips screws (1) that secure the hard drive to the computer. Use the hard drive tab (2) to slide the hard drive to the right to disconnect it from the system board. Remove the hard drive (3) from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive.

  • Page 97: Rtc Battery

    Reverse this procedure to reassemble and install the hard drive. RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 652650-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 98: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 99 Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot.

  • Page 100: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card...
  • Page 101 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 102: Wlan Module

    WLAN module Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001...
  • Page 103 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 104: Bluetooth Module

    The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models).
  • Page 105 Disconnect the Bluetooth module cable (2) from the Bluetooth module. Remove the Bluetooth module. Reverse this procedure to install the Bluetooth module. Component replacement procedures...

  • Page 106: Modem Module

    The modem module spare part kit does not include a RJ-11 jack cable. The RJ-11 jack cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models).
  • Page 107 Disconnect the modem module cable (3) from the modem module. Remove the modem module. Reverse this procedure to install the modem module. Component replacement procedures...

  • Page 108: Fan

    Description Spare part number Fan (includes cable) 686311-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 109: Keyboard

    For use in country/region Spare part number number Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models (includes keyboard cable and pointing stick cable): For use only on computer models equipped with For use in the Netherlands...
  • Page 110 686318-161 For use in the United States 686318-001 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models (includes keyboard cable and pointing stick cable): For use only on computer models equipped with For use in the Netherlands...
  • Page 111 For use in Latin America 690401-161 For use in the United States 690401-001 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models (includes keyboard cable): For use only on computer models equipped with For use in the Netherlands 701988-B31...
  • Page 112 For use in country/region Spare part For use in country/region Spare part number number For use in Israel 701988-BB1 For use in Thailand 701988-281 For use in Italy 701988-061 For use in Turkey 701988-141 For use in Japan 701988-291 For use in the United Kingdom 701988-031 and Singapore For use in Latin America...
  • Page 113 Remove the keyboard: Loosen the three Phillips captive screws that secure the keyboard to the computer. Rest and secure the computer on its right side. Partially open the computer. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 114 Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. NOTE: The pointing stick cable is present on select models only. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board.

  • Page 115: Base Enclosure

    The base enclosure spare part kit includes four rubber feet, the service cover release latch assembly, and the battery release latch assembly. Description Spare part number For use only on HP EliteBook 8570p Notebook PC computer models 641182-001 For use only on HP ProBook 6570b Notebook PC computer models 644695-001...
  • Page 116 641192-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 646608-001 (for use only on HP ProBook 6570b Notebook PC computer models). Remove the six Torx PM2.5×6.0 screws (4) that secure the base enclosure to the computer.
  • Page 117 Position the computer with the battery bay toward you. Remove the four Torx TM2.5×6.0 screws from the rear panel of the computer. Release the wireless antenna cables from the routing channel (1) built into the base enclosure. Disconnect the speaker cable from the system board (2). Press the tab in the battery bay (1) to disengage the base enclosure from the computer.
  • Page 118 Remove the base enclosure from the computer (2). Reverse this procedure to install the base enclosure. Chapter 4 Removal and replacement procedures...

  • Page 119: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 641186-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 120: Rj-11 Jack Cable

    NOTE: The RJ-11 jack cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models). Before removing the RJ-11 jack cable, follow these steps: Turn off the computer.
  • Page 121 Keyboard (see Keyboard on page 101) Base enclosure (see Base enclosure on page 107) Remove the RJ-11 jack cable: Turn the base enclosure right-side up. Position the base enclosure with the front toward you. Release the RJ-11 jack from the clip (1) built into the base enclosure. Release the RJ-11 jack cable from the clips (2) and routing channel built into the base enclosure.

  • Page 122: Function Board

    Function board Description Spare part number Function board 686313-001 Before removing the function board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 123 Remove the function board (4). Reverse this procedure to install the function board. Component replacement procedures...

  • Page 124: Power Connector Cable

    NOTE: The power connector cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models). Before removing the power connector cable, follow these steps: Turn off the computer.
  • Page 125 Disconnect the power connector cable from the system board. Close the computer. Turn the computer upside down, with the front toward you. Release the power connector cable (1) from the opening, clips (2), and routing channel built into the top cover. Component replacement procedures...
  • Page 126 Remove the power connector (3) from the clip built into the top cover. Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 127: Usb Board

    USB board Description Spare part number USB board 686314-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 128 Remove the USB board (3). Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures...

  • Page 129: System Board

    The system board spare part kit includes replacement thermal material. Description Spare part number For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 686970-601 chipset, a graphics subsystem with discrete memory, and the Windows 8 Professional operating...
  • Page 130 Description Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 686976-501 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 8 Standard operating system in all countries and regions except the People's Republic of China and...
  • Page 131 Description Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 703887-001 chipset, a graphics subsystem with UMA memory, and the Windows 7 operating system in all countries and regions except the People's Republic of China and the Ukraine (includes...
  • Page 132 Description Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 686972-601 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system in all countries and regions except the People's Republic of China and the Ukraine...
  • Page 133 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page ● Heat sink (see Heat sink on page 127) ●...
  • Page 134 Disconnect the display panel cable (5) from the system board. Remove the four Phillips PM2.5×5.0 screws (1) that secure the system board to the top cover. Lift the right side of the system board (2) until it rests at an angle. Chapter 4 Removal and replacement procedures...

  • Page 135: Heat Sink

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 686310-001 For use only on computer models equipped with a graphics subsystem with UMA memory...
  • Page 136 WWAN module (see WWAN module on page WLAN module (see WLAN module on page Fan (see Fan on page 100) Keyboard (see Keyboard on page 101) Base enclosure (see Base enclosure on page 107) System board (see System board on page 121) Remove the heat sink: Turn the system board upside down, with the front toward you.
  • Page 137 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory.

  • Page 138: Processor

    Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 702840-001 6.0-MB L3 cache, 45 W) for use only on HP EliteBook 8570p Notebook PC computer models Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 681283-001 6.0-MB L3 cache, 45 W) for use only on HP EliteBook 8570p Notebook PC computer models...
  • Page 139 Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) for use 713163-001 only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) for use...
  • Page 140 Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor.

  • Page 141: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 142 Swing the display hinges (7) up and back until the top cover is free for removal. Position the computer with the front toward you. Press the display release latch (1) to release the display assembly from the top cover. Remove the computer (2) from the display assembly. Chapter 4 Removal and replacement procedures...
  • Page 143 Remove the rubber screw covers (1). The rubber screw covers are available in the Rubber Kits, spare part numbers 641192-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686303-001 (for use only on HP ProBook 6570b Notebook PC computer models).
  • Page 144 Remove the display bezel (4). The display bezel is available using spare part numbers 686304-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686303-001 (for use only on HP ProBook 6570b Notebook PC computer models). If it is necessary to replace the webcam/microphone module: Release the shielding tabs that secure the webcam/microphone module (1) to the display enclosure.
  • Page 145 If it is necessary to replace the display panel: NOTE: Substeps a through c apply to an HP EliteBook 8570p Notebook PC computer model. See substeps d through f for display panel release procedures for an HP EliteBook 6570b Notebook PC computer models.
  • Page 146 NOTE: Substeps d through f apply to an HP EliteBook 6570b Notebook PC computer model. See substeps a through c for display panel release procedures for an HP EliteBook 8570p Notebook PC computer model. Remove the eight Phillips PM2.5×4.0 screws (1) that secure the display panel to the display enclosure.
  • Page 147 Disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: ● 690405-001—15.6-in, LED, AntiGlare, WVA, FHD, display panel ● 690404-001—15.6-in, LED, AntiGlare, WVA, HD+, display panel ●...
  • Page 148 If it is necessary to replace the display hinges: NOTE: Substeps a through e apply to an HP EliteBook 8570p Notebook PC computer model. See substeps f through i for display hinge removal procedures for an HP EliteBook 6570b Notebook PC computer model.
  • Page 149 NOTE: Substeps a through e apply to an HP EliteBook 8570p Notebook PC computer model. See substeps f through i for display hinge removal procedures for an HP EliteBook 6570b Notebook PC computer model. Remove the two Phillips PM2.0×3.0 screws (1) that secure the display hinge covers to the display assemblies.
  • Page 150 Remove the five Phillips PM2.0×3.0 screws that secure the display hinge tube to the display enclosure. NOTE: Substeps a through d apply only to an HP EliteBook 6570b Notebook PC computer model. Release the display hinge tube (1) from the display enclosure.
  • Page 151 Remove the display hinge tube. The display hinge tube and the display cable guides are included in the Display Hinge Kit, spare part numbers 641193-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 647677-001 (for use only on HP EliteBook 6570b Notebook PC computer models).
  • Page 152 Remove the display panel cable. The display panel cable is available using the following spare part numbers: ● 686306-001—For use only on HP EliteBook 8570p Notebook PC computer models equipped with an FHD or HD+ display assembly ● 686305-001—For use only on HP EliteBook 8570p Notebook PC computer models equipped with an HD display assembly ●...
  • Page 153 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models).
  • Page 154 Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models).

  • Page 155: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 156: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 157: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 158: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 159: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 160: Windows 7

    Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 161: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 162: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 163: Using Advanced System Diagnostics

    Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. Click your specific product from the models listed. Click the appropriate operating system.

  • Page 164: Suse Linux (Sled)

    SuSE Linux (SLED) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 165: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 166: Determining The Bios Version

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 167: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 168: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 37.40 cm 14.72 in Depth 25.05 cm 9.86 in Height (front to back) 3.41 to 3.61 cm 1.34 to 1.42 in Weight Equipped with 3-cell battery, graphics subsystem with 2.61 kg 5.75 lbs UMA memory, one memory module, WLAN module, and solid-state drive Equipped with 3-cell battery, optical drive, graphics...
  • Page 169 Metric U.S. Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft...

  • Page 170: 15.6-Inch Wga Display Specifications

    15.6-inch WGA display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 171: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec...

  • Page 172: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 173: Performing A System Recovery

    Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 174: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE:...

  • Page 175: Using Windows 8 Operating System Media (Purchased Separately)

    Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 176: Remove Everything And Reinstall Windows

    To start Refresh: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

  • Page 177: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 178: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 179: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 180: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 181: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 182: Suse Linux (Sled)

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 183: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.

  • Page 184: Usb Recovery Option (Select Models Only)

    The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.

  • Page 185: Remove Everything And Reinstall Sled

    Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start the System-Restore?” If data on the computer has not been backed up, use the tab key and select No. The system will reboot. Back up the system data and repeat the previous steps. If no data should be saved from the computer, use the key to select Yes.

  • Page 186: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 187: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 188: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 9 Recycling...

  • Page 189: Index

    Index Symbols/Numerics Bluetooth module lights 20 1394 port 23 removal 96 right-side 24 spare part number 42, 54, 96 TouchPad 21 Bluetooth module cable, computer feet AC adapter, spare part numbers illustrated 47 location 80 51, 66 bottom components 25 spare part numbers 80 AC adapter/battery light 22 button components 17...
  • Page 190 removal 137 function board removal 101 spare part numbers 45, 65, removal 114 spare part numbers 30, 32, spare part number 41, 55, 34, 56, 57, 58, 61, 62, 63, display panel cable 64, 65, 66, 67, 68, 69, 70, removal 142 function key 18 71, 72, 101...
  • Page 191 modem, product description 6 power cord RTC battery monitor port 23 set requirements 178 removal 89 mouse, spare part numbers 51, spare part numbers 51, 52 spare part number 42, 54, 89 power light 20, 22 Rubber Kit, spare part numbers multiple-input multiple-output power requirements, product 41, 53, 54...
  • Page 192 top cover, spare part numbers wireless, product description 6 36, 53, 56 WLAN module TouchPad button 21, 22 removal 94 TouchPad components 21 spare part numbers 42, 52, TouchPad light 20 53, 54, 94 TouchPad on/off button 17, 21 workstation guidelines 77 TouchPad zone 21 WWAN module transporting guidelines 77...

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